Summary: The Cluster Manager is responsible for managing and overseeing multiple units within a defined geographical area. This role involves ensuring operational efficiency, achieving financial targets, maintaining high service standards, and leading and developing a team of managers. 1)Revenue Planning and Forecasting: Develop annual and quarterly revenue targets for each unit within the cluster. Collaborate with senior management to align cluster revenue goals with overall company objectives. Utilize historical data and market analysis to create accurate revenue forecasts. 2) Budget Management: Prepare and manage the clusters budget, ensuring alignment with revenue goals. Monitor expenses and implement cost control measures to maintain profitability. Conduct financial analysis to identify areas for cost reduction and revenue enhancement. 3) Sales Strategy Development: Develop and implement sales strategies to achieve revenue targets. Identify key growth opportunities and market segments. Work with unit managers to tailor sales strategies to local market conditions. 4) Customer Service and Quality Assurance: Ensure high standards of customer service across all units. Address customer complaints and resolve issues promptly and effectively. Implement quality assurance measures and ensure compliance with industry standards. Monitor customer feedback and take appropriate actions to improve service quality. 5).Reporting and Analysis: Prepare regular reports on operational and financial performance. Conduct data analysis to identify trends and areas for improvement. Provide insights and recommendations to senior management. Key Skills: Proven experience in a multi-unit management role, preferably within the relevant industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Solid understanding of financial management and budgeting. Ability to analyse data and make informed decisions. Customer-focused with a commitment to delivering high-quality service. Strong organizational and multitasking skills.
Job Title : Sr. Specialist - BTL Location : Ahmedabad Years of experience : Minimum 2 years Job Purpose: To ensure marketing through digital channels, in order to drive sales. Engaging customers through various on ground activation throughout the year in various catchments. This also included driving strategic alliances with other brands to increase footfalls, conversions and ticket sizes. Responsible for all the BTL & Shopper marketing activations for all stores (Salon + Retail). BTL activities - Events (roadshows, exhibitions, conferences, seminars), promotions (pamphlets, handbills, brochures) and brand/service placement. Seamless planning & execution of Ground Activation & Promotions. Handling Brand Promotions, alliances, sponsorships, launches. Planning and innovating new marketing initiatives on a regular interval to create a brand recall and awareness. Define key guidelines for each project/ campaign and check for adherence to the brief. Mystery Market visits to check and audits (quantitative & qualitative). Experience 2+ yrs. Experience working for Retail/FMCG/Direct Sales brands is a must.
Job Title : Sr. Specialist - BTL Location : Bangalore Years of experience : Minimum 2 years Job Purpose: To ensure marketing through digital channels, in order to drive sales. Engaging customers through various on ground activation throughout the year in various catchments. This also included driving strategic alliances with other brands to increase footfalls, conversions and ticket sizes. Responsible for all the BTL & Shopper marketing activations for all stores (Salon + Retail) BTL activities - Events (roadshows, exhibitions, conferences, seminars), promotions (pamphlets, handbills, brochures) and brand/service placement. Seamless planning & execution of Ground Activation & Promotions. Handling Brand Promotions, alliances, sponsorships, launches. Planning and innovating new marketing initiatives on a regular interval to create a brand recall and awareness. Define key guidelines for each project/ campaign and check for adherence to the brief. Mystery Market visits to check and audits (quantitative & qualitative). Experience 2+ yrs. Experience working for Retail/FMCG/Direct Sales brands is a must.
Roles and Responsibilities Manage daily salon operations, ensuring smooth functioning of all activities. Oversee floor management, including customer service, sales, and inventory control. Conduct audits to maintain accurate records and ensure compliance with company policies. Lead a team of staff members, providing guidance and support as needed.
Roles and Responsibilities Provide pedicures to clients, ensuring high-quality service and attention to detail. Maintain a clean and organized workspace, adhering to health and safety standards. Stay up-to-date with industry trends and developments in beauty treatments.
Roles and Responsibilities Provide high-quality hair cutting services to clients, including consultations, coloring, styling, and home care advice. Maintain a clean and organized workspace to ensure a comfortable experience for clients.
Job description Job Description Outbound Calls We are looking for a proactive and customer-focused Customer Care Executive / Sr. Customer Care Representative to handle outbound customer interactions. The ideal candidate should have excellent communication skills and a professional approach to customer engagement. Freshers with a strong command of communication and email etiquette are encouraged to apply. Having a call center background will be an added advantage. Key Responsibilities: Make a high volume of outbound calls to potential or existing customers Provide accurate information and support to resolve customer queries Maintain detailed call records and update CRM or internal systems Follow communication scripts and campaign guidelines Coordinate with internal teams to ensure a seamless customer experience Maintain professionalism and build positive relationships with customers Skills Required: Excellent Communication Skills (both verbal and written) Email Communication Ability to draft clear and professional emails Active Listening and ability to respond appropriately Problem-Solving attitude with a customer-centric approach Strong Interpersonal Skills and team collaboration Ability to Multitask and manage workload efficiently If your are interested please share your updated resume at priya.dhal@enrichbeauty.com or contact me at 8433539066
About the Company: Enrich believes that "love begins with you," a motto that drives our company culture and inspires our relationship with customers. We have crossed a milestone of 100+ stores covering 8 cities - Mumbai, Pune, Ahmedabad, Surat, Vadodara, GandhiNagar, Bangalore, and Indore - and we aim to expand exponentially this year. We have also been awarded for "The Best HR Practice of the Year," "Best Salon in Digital Marketing," "Regional Retailer of the Year," and the award for "IT Impact." We are committed to focusing on both our internal and external customers, consistently offering our best services to ensure maximum customer satisfaction. Dear Candidate , We have a very urgent requirement for a Business Manager/Salon Manager Exp Required : 5+ years as managerial role Education Qualification: Graduate or MBA Industry Preferred: Retail, Telecom , Hospitality , Customer service, Salon background . Key Responsibilities: Supervise and manage daily salon operations, including staff scheduling, inventory management, and customer service. Lead and motivate the salon team to meet and exceed performance goals and service standards. Ensure the salon environment is clean, organized, and compliant with health and safety regulations. Develop and implement marketing and promotional strategies to attract new clients and retain existing ones. Handle customer inquiries, feedback, and complaints professionally and promptly. Conduct regular staff meetings and training sessions to maintain high levels of performance and professional development. Monitor and analyze salon performance metrics, preparing regular reports for senior management. Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive. Desired Candidate- Should have good communication skills and strong retail background with good Presentability . Role - • Guest Service Satisfaction & complaint resolution • Team Management (Eg : Motivation, Conflict Resolution) • Inventory Management (Retail & Consumption) • Salon Top Line Numbers (Revenue Target) • Salon Hygiene, upkeep & Maintenance • Accounting & Billing Operations • Capacity, Assets & resource optimization • Bottom line focus (profitability) *****Interested candidates kindly share your resume on priyanka.shekhawat@enrichbeauty.com or contact me on 8433718223******
Job Description Designation:- Business Executive / Sr. Business Executive Job Responsibility:- Customer Service / Client Satisfaction is the main focus. 1. Receiving phone calls inquires 2. Take appointment for the clients 3. Interact with clients 4. Prepare bills & manage the cash 5. Manage petty cash & prepare cash vouchers 6. Preparing daily reports - Closing Report and Stock Report 7. Responsible for daily Cash deposit to the bank guy 8. Good typing speed 9. Hourly cash tallying 10. Good Computer knowledge 11. Wish the clients on their Birthdays or Anniversary & informing them about a special scheme Criteria: Good communication skills Presentable Personality Computer knowledge (MS Office Basics of Word & Excel)
Designation: Associate Business Manager Department: Salon Management Job Description: Floor Operations: - Responsible for smooth floor operations - Manage Customer Appointments efficiently - Manage Customer experience through engagement Welcome the Guest, guide them with services/products they may need, and ensure smooth handover to the technician - Manage Customer Complaints - Drive Salon Top Line Numbers I.e. Revenue Target Team Management: - Manage Rosters & Schedules of technicians - Inspire and motivate the team be productive and energetic at work - Review performance regularly and work on delivering continuous progress Process Efficiency: - Manage the billing process - Manage petty cash and other accounting activities. - Manage Stock and Audit
Job Description- Salon Manager Experience required : 7+ years as managerial role Education Qualification: Graduate or MBA Industry Preferred - Retail, Telecom , Hospitality , Customer service, Salon, Aviation, Beauty & Wellness. Location - Mumbai Number of Positions: 15 **Key Responsibilities:** - Manage daily salon operations, including scheduling, inventory control, and customer service. - Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets. - Ensure the salon is clean, organized, and compliant with health and safety regulations. - Develop and implement strategies to increase salon revenue and customer retention. - Handle customer inquiries, feedback, and complaints in a professional and timely manner. - Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development. - Monitor and analyze salon performance metrics, preparing regular reports for senior management. - Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive. Role - Guest Service Satisfaction & complaint resolution Team Management (Eg : Motivation, Conflict Resolution) Inventory Management (Retail & Consumption) Salon Top Line Numbers (Revenue Target) Salon Hygiene, upkeep & Maintenance Accounting & Billing Operations Capacity, Assets & resource optimization Bottom line focus (profitability) If interested kindly share your resume on priya.dhal@enrichbeauty.com Contact number - 8433539066
Enrich Beauty is urgently hiring for Business Executive Location : Western, Central, Navi Mumbai Number of Positions: 15 Designation: Front Desk Executive Roles & Responsibilities: Taking care of Billing at the Salon Counter Managing Petty Cash of the Salon Accountable for Welcoming the Guest, guiding them with services/ products they need and ensuring best guest service Responsible for inventory management Handling Inbound & Outbound calls Should keep in check- Salon Hygiene, Cleanliness & Maintenance Required: Well-groomed, strong interpersonal skills, and confident Must be a Graduate or plus Quick in managing the counter and cash If interested, please contact: Email ID : priya.dhal@enrichbeauty.com Contact no : 8433539066
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