Summary: The Cluster Manager is responsible for managing and overseeing multiple units within a defined geographical area. This role involves ensuring operational efficiency, achieving financial targets, maintaining high service standards, and leading and developing a team of managers. 1)Revenue Planning and Forecasting: Develop annual and quarterly revenue targets for each unit within the cluster. Collaborate with senior management to align cluster revenue goals with overall company objectives. Utilize historical data and market analysis to create accurate revenue forecasts. 2) Budget Management: Prepare and manage the clusters budget, ensuring alignment with revenue goals. Monitor expenses and implement cost control measures to maintain profitability. Conduct financial analysis to identify areas for cost reduction and revenue enhancement. 3) Sales Strategy Development: Develop and implement sales strategies to achieve revenue targets. Identify key growth opportunities and market segments. Work with unit managers to tailor sales strategies to local market conditions. 4) Customer Service and Quality Assurance: Ensure high standards of customer service across all units. Address customer complaints and resolve issues promptly and effectively. Implement quality assurance measures and ensure compliance with industry standards. Monitor customer feedback and take appropriate actions to improve service quality. 5).Reporting and Analysis: Prepare regular reports on operational and financial performance. Conduct data analysis to identify trends and areas for improvement. Provide insights and recommendations to senior management. Key Skills: Proven experience in a multi-unit management role, preferably within the relevant industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Solid understanding of financial management and budgeting. Ability to analyse data and make informed decisions. Customer-focused with a commitment to delivering high-quality service. Strong organizational and multitasking skills.
Job Title : Sr. Specialist - BTL Location : Ahmedabad Years of experience : Minimum 2 years Job Purpose: To ensure marketing through digital channels, in order to drive sales. Engaging customers through various on ground activation throughout the year in various catchments. This also included driving strategic alliances with other brands to increase footfalls, conversions and ticket sizes. Responsible for all the BTL & Shopper marketing activations for all stores (Salon + Retail). BTL activities - Events (roadshows, exhibitions, conferences, seminars), promotions (pamphlets, handbills, brochures) and brand/service placement. Seamless planning & execution of Ground Activation & Promotions. Handling Brand Promotions, alliances, sponsorships, launches. Planning and innovating new marketing initiatives on a regular interval to create a brand recall and awareness. Define key guidelines for each project/ campaign and check for adherence to the brief. Mystery Market visits to check and audits (quantitative & qualitative). Experience 2+ yrs. Experience working for Retail/FMCG/Direct Sales brands is a must.
Job Title : Sr. Specialist - BTL Location : Bangalore Years of experience : Minimum 2 years Job Purpose: To ensure marketing through digital channels, in order to drive sales. Engaging customers through various on ground activation throughout the year in various catchments. This also included driving strategic alliances with other brands to increase footfalls, conversions and ticket sizes. Responsible for all the BTL & Shopper marketing activations for all stores (Salon + Retail) BTL activities - Events (roadshows, exhibitions, conferences, seminars), promotions (pamphlets, handbills, brochures) and brand/service placement. Seamless planning & execution of Ground Activation & Promotions. Handling Brand Promotions, alliances, sponsorships, launches. Planning and innovating new marketing initiatives on a regular interval to create a brand recall and awareness. Define key guidelines for each project/ campaign and check for adherence to the brief. Mystery Market visits to check and audits (quantitative & qualitative). Experience 2+ yrs. Experience working for Retail/FMCG/Direct Sales brands is a must.
Roles and Responsibilities Manage daily salon operations, ensuring smooth functioning of all activities. Oversee floor management, including customer service, sales, and inventory control. Conduct audits to maintain accurate records and ensure compliance with company policies. Lead a team of staff members, providing guidance and support as needed.
Roles and Responsibilities Provide pedicures to clients, ensuring high-quality service and attention to detail. Maintain a clean and organized workspace, adhering to health and safety standards. Stay up-to-date with industry trends and developments in beauty treatments.
Roles and Responsibilities Provide high-quality hair cutting services to clients, including consultations, coloring, styling, and home care advice. Maintain a clean and organized workspace to ensure a comfortable experience for clients.
Job description Job Description Outbound Calls We are looking for a proactive and customer-focused Customer Care Executive / Sr. Customer Care Representative to handle outbound customer interactions. The ideal candidate should have excellent communication skills and a professional approach to customer engagement. Freshers with a strong command of communication and email etiquette are encouraged to apply. Having a call center background will be an added advantage. Key Responsibilities: Make a high volume of outbound calls to potential or existing customers Provide accurate information and support to resolve customer queries Maintain detailed call records and update CRM or internal systems Follow communication scripts and campaign guidelines Coordinate with internal teams to ensure a seamless customer experience Maintain professionalism and build positive relationships with customers Skills Required: Excellent Communication Skills (both verbal and written) Email Communication Ability to draft clear and professional emails Active Listening and ability to respond appropriately Problem-Solving attitude with a customer-centric approach Strong Interpersonal Skills and team collaboration Ability to Multitask and manage workload efficiently If your are interested please share your updated resume at priya.dhal@enrichbeauty.com or contact me at 8433539066
About the Company: Enrich believes that "love begins with you," a motto that drives our company culture and inspires our relationship with customers. We have crossed a milestone of 100+ stores covering 8 cities - Mumbai, Pune, Ahmedabad, Surat, Vadodara, GandhiNagar, Bangalore, and Indore - and we aim to expand exponentially this year. We have also been awarded for "The Best HR Practice of the Year," "Best Salon in Digital Marketing," "Regional Retailer of the Year," and the award for "IT Impact." We are committed to focusing on both our internal and external customers, consistently offering our best services to ensure maximum customer satisfaction. Dear Candidate , We have a very urgent requirement for a Business Manager/Salon Manager Exp Required : 5+ years as managerial role Education Qualification: Graduate or MBA Industry Preferred: Retail, Telecom , Hospitality , Customer service, Salon background . Key Responsibilities: Supervise and manage daily salon operations, including staff scheduling, inventory management, and customer service. Lead and motivate the salon team to meet and exceed performance goals and service standards. Ensure the salon environment is clean, organized, and compliant with health and safety regulations. Develop and implement marketing and promotional strategies to attract new clients and retain existing ones. Handle customer inquiries, feedback, and complaints professionally and promptly. Conduct regular staff meetings and training sessions to maintain high levels of performance and professional development. Monitor and analyze salon performance metrics, preparing regular reports for senior management. Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive. Desired Candidate- Should have good communication skills and strong retail background with good Presentability . Role - • Guest Service Satisfaction & complaint resolution • Team Management (Eg : Motivation, Conflict Resolution) • Inventory Management (Retail & Consumption) • Salon Top Line Numbers (Revenue Target) • Salon Hygiene, upkeep & Maintenance • Accounting & Billing Operations • Capacity, Assets & resource optimization • Bottom line focus (profitability) *****Interested candidates kindly share your resume on priyanka.shekhawat@enrichbeauty.com or contact me on 8433718223******
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