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Quality Analyst - Leading Bank - Mumbai & Hyderabad

Quality Analyst - Leading Bank - Mumbai & Hyderabad

Quotient Consultancy

4 - 9 years

10 - 12 Lacs

thane hyderabad mumbai (all areas)

Posted:9 hours ago| Platform:

Apply

Skills Required

quality analyst vrm bpo call monitoring communication skills call quality call audit quality analysis quality tools contact center

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

Urgent opening with leading bank.

Interested candidate can revert bak with updated resume on qcnaukri1@gmail.com

Any query can call Shrutika : 022-40697708 / 8369367973

Quality Analyst-Elite Banker

Key Responsibilities

Primary Responsibilities

Monitor and evaluate calls made by VRMs to ensure compliance with bank policies and quality standards.
Guide VRMs on proper call closures and adherence to service protocols.
Ensure accurate and effective pitching of product offerings and service details.
Engage regularly with VRMs and their supervisors to provide feedback and drive improvements.
Collaborate with Product and Cross-Sell teams to align customer interactions with business goals.
Own and enhance the customer experience delivered through the VRM Centre.

Secondary Responsibilities

Conduct activities within the catchment area to acquire HNI customers and increase visibility for IDFC FIRST Bank.
Support central initiatives such as the “1 Mn Framework” and actively seek referrals from existing customers.
Work closely with team members and support functions to deliver comprehensive banking and wealth management solutions.

What We Are Looking For

Education

Graduation
: Any discipline (Full-Time)

Experience

Minimum 2 years of relevant experience in a contact center or customer service environment, preferably within banking or financial services.

Skills and Attributes

Strong understanding of customer service protocols and quality standards.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback and coach team members.
Collaborative mindset with the ability to work across teams.
Customer-centric approach with a focus on service excellence and compliance.

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