575 Vrm Jobs

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4.0 - 9.0 years

15 - 30 Lacs

bengaluru

Hybrid

Job Description : Define, at an architectural and design level of detail, technical solutions aligned with business problems and ServiceNow Implementation Best Practices. Serve as primary technical point-of-contact for the project and as the face of the development team. Support current Policy and Compliance, Risk Management and Audit Management configurations and Business processes. Document current and propose future process flows. Added Advantage - Knowledge on Security Incident Response and Vulnerability Response. Should have worked on ServiceNow IRM implementation. In Depth knowledge on Integrations. Service Portal and Workspace experience is a plus. Should be able to identify gaps in t...

Posted 7 hours ago

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5.0 - 7.0 years

4 - 24 Lacs

hyderabad

Work from Office

Responsibilities: * Implement TPRM processes using ServiceNow GRC platform. * Ensure compliance with regulatory requirements through policy management.

Posted 8 hours ago

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1.0 - 5.0 years

0 - 0 Lacs

mumbai city, thane

On-site

Roles & Responsibilities: Responsible for managing a portfolio of NRI clients and driving relationship deepening through regular and high-quality engagement via calls, emails, and digital platforms. Drive cross-sell of relevant NRI products such as NRE/NRO accounts, fixed deposits, remittance services, insurance, and investment solutions. Increase product holding per customer (PHPC) by identifying customer needs and matching them with suitable bank offerings. Promote adoption and active usage of mobile/net banking channels and guide customers through digital onboarding. Assist in activation of accounts, optimizing balances, and enhancing CASA value from mapped NRI customers. Ensure KYC compl...

Posted 1 day ago

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0.0 - 5.0 years

3 - 4 Lacs

thane, navi mumbai, dombivli

Work from Office

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8779281301 yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Posted 1 day ago

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1.0 - 5.0 years

0 - 0 Lacs

mumbai city

On-site

Roles & Responsibilities: Responsible for managing a portfolio of NRI clients and driving relationship deepening through regular and high-quality engagement via calls, emails, and digital platforms. Drive cross-sell of relevant NRI products such as NRE/NRO accounts, fixed deposits, remittance services, insurance, and investment solutions. Increase product holding per customer (PHPC) by identifying customer needs and matching them with suitable bank offerings. Promote adoption and active usage of mobile/net banking channels and guide customers through digital onboarding. Assist in activation of accounts, optimizing balances, and enhancing CASA value from mapped NRI customers. Ensure KYC compl...

Posted 1 day ago

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5.0 - 7.0 years

3 - 10 Lacs

hyderabad

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Responsibilities: * Implement TPRM processes using ServiceNow GRC platform. * Ensure compliance with regulatory requirements through policy management.

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0.0 - 2.0 years

2 - 2 Lacs

navi mumbai

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Job Description Positions: Digital Officer & Virtual Relationship Manager (Inside Sales) Location: Ghansoli - Navi Mumbai Work Timings: 9:30 AM 6:30 PM Weekly Off: Sunday (Fixed) Salary: 2.0 LPA – 2.2 LPA (CTC) – depends on experience Incentives: Up to 80,000/month (Performance Based) Qualification: Any Graduation (Mandatory) Languages: English or Hindi Contact: 9172173733 1. Digital Officer (Inside Sales) About the Role: The Digital Officer will be responsible for promoting digital banking services, assisting customers in adopting online platforms, and achieving sales targets through inside sales activities. This is a 100% office-based role (no field work). Key Responsibilities: Promote and...

Posted 2 days ago

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1.0 - 5.0 years

3 - 7 Lacs

thane

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Kotak Mahindra Bank Limited is looking for Sky Corporate Employee Solutions Classic - RM to join our dynamic team and embark on a rewarding career journey. Develop and maintain relationships with corporate clients under the employee solutions program. Manage virtual relationship channels, ensuring seamless servicing and engagement. Offer tailored ficial solutions, manage portfolio performance, and support client retention initiatives. Coordinate with internal departments to ensure delivery of customized services and client satisfaction. Disclaimer This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourag...

Posted 2 days ago

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1.0 - 5.0 years

3 - 5 Lacs

mumbai

Work from Office

About Angel One : Angel One is one of Indias fastest growing fin-techs, on a bold mission to make investing simple, smart, and inclusive for every Indian. With over 3+ crore clients, were building at scale – and building for impact. Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science. We're a builder's company at heart. You’ll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions – every single day. The vibe? Think less hierar...

Posted 2 days ago

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2.0 - 7.0 years

2 - 3 Lacs

gurugram

Work from Office

Key Responsibilities/ Key Deliverables: Advisor Recruitment Lead the recruitment of insurance advisors as per the annual goal sheet Actively engage with prospects through natural market outreach and close leads provided via structured digital campaigns Conduct Career Seminar of prospects Ensure timely completion of onboarding milestones including IC-38 certification, URN generation, and first sale Advisor Development Development of advisor prospecting habits, calling habits and work habits. Work with Advisor on planning and reviewing of activities and goals. Identify the training needs of the Advisor and work with Trainers to improve the same Advisor Activation & Meeting WFYP Targets Achieve...

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0.0 - 6.0 years

2 - 4 Lacs

chennai

Work from Office

Job Title: Associate Sales Consultant > Company: Policybazaar.com > Location: Chennai > Experience: Freshers and Experienced can apply > Education: UG, PG & Diploma > Job Type: Full Time > Industry: Insurance / Fintech > Functional Area: Sales / Business Development > Role Category: Tele Sales / Field Sales > Salary: 2.55 LPA to 4.00 LPA + Unlimited Incentives Job Description: Policybazaar.com is hiring Associate Sales Consultants for our Chennai office! If you're enthusiastic about sales and looking for growth in the booming fintech/insurance industry, this is the right opportunity for you. Roles and Responsibilities: Assist customers in buying insurance/financial products over the phone. U...

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Chat Support. Key Highlights: 1: Graduate with min 1 year experience in International Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Se...

Posted 2 days ago

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

Work from Office

Des-CRM Payroll-Direct Mutual Fund Co Location-Belapur Process-Inbound Qualification-Graduate Fresher Salary-18 to 21k net call 9137797705 Hrutika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Helping Investor in investing in Mutual Fund Schemes and Interacting regarding scheme , updating about NAV, providing fund information and guidance, suggesting better investment options Perks and benefits Medical Allowance + Daily Allowance

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2.0 - 7.0 years

2 - 5 Lacs

mumbai suburban, goregaon, mumbai (all areas)

Work from Office

**Please read the below JD the same is for Phone Banking Inbound Customer Service process** MEGA WALK_IN DRIVE on 31st October (11am to 3 pm) Job Location and Interview Location: Grnd flr, Gate no. 2 Zone 2 Parle Products Pvt Ltd. (Inside Parle G Compound) ,VS Khandekar Rd., Navpada, Vileparle East Mumbai 400057 We are hiring for Assistant Manager only. Please find JD below. We are looking at Graduates with excellent English-speaking skills and Immediate joiners are preferred. Post Graduate freshers are also welcome. Note : We have 5 days working with rotational shifts and rotational week - offs No night shift for females ( any 9hr shift between 8am to 8pm) No transportation facility provide...

Posted 3 days ago

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0.0 - 3.0 years

3 - 6 Lacs

mumbai, mumbai suburban, thane

Work from Office

Dear Candidates, We have a vacancy with our esteemed client in AMC, Location - Thane. Ram Maruti Road Role & responsibilities To generate business from the mapped customer base and building relationship with existing customers. Risk Profiling of investors & then build financial plan accordingly Increase the AUM book by 25% in a year. Acquisition of new investors through referrals and lead generation campaigns Servicing and cross selling of various funds. Retention of money through fund house views and knowledge update on market. Segmenting the investors based on their age, geography etc and recommending the products based on their risk appetite. Achieving Productivity targets on a monthly an...

Posted 3 days ago

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1.0 - 2.0 years

2 - 3 Lacs

chennai

Work from Office

Roles and Responsibilities Manage relationships with existing clients through regular communication, ensuring high levels of customer satisfaction. Identify new business opportunities by cross-selling products such as Mutual Funds, Life Insurance, Banca Sales, Telesales, Cross Selling, etc. Utilize sales skills to meet targets set by the company and achieve desired results. Develop strong understanding of client needs and preferences to provide personalized solutions. Collaborate with internal teams to resolve issues and improve overall service delivery. Desired Candidate Profile 1-2 years of experience in BFSI sales or related field (preferably). Bachelor's degree in Any Specialization (B.A...

Posted 3 days ago

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1.0 - 4.0 years

3 - 6 Lacs

thane

Work from Office

Kotak Mahindra Bank Limited is looking for Sky Global Indian Service - RM-Sky Channel-VRM - NR to join our dynamic team and embark on a rewarding career journey. Manage relationship portfolios under the Sky Global Indian Service for Non-Resident clients via Virtual Relationship Management (VRM) channels. Provide personalized ficial advice, cross-sell suitable banking products, and maintain high service quality standards. Collaborate with product and operations teams to resolve service requests efficiently. Ensure adherence to compliance policies while building long-term client relationships that drive engagement and portfolio growth. Disclaimer This job description has been sourced from a pu...

Posted 3 days ago

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

Work from Office

Role & responsibilities : Solving Customer Queries on calls Giving timely information on Banking Products Customer Retention Customer Handling Upselling and cross selling Preferred candidate profile : Require candidates with good spoken English Graduation mandatory If experienced then candidates should have all relevant documents Max age: 32yrs Perks and benefits : 5days working. 2 days off. Day Shift Mediclaim+ PF+ Incentives+ Banking Holidays Salary: 17k- 35k Nidiya 8655192999

Posted 3 days ago

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1.0 - 5.0 years

1 - 3 Lacs

ambikapur

Work from Office

Roles and Responsibilities Achieving sales target through assigned leads , which may be self-generated or generated by Branch operations, call centers and other sources Meeting prospective customers in the assigned geographies to understand their financial needs and selling insurance solutions Providing pre and post sales support Ensuring quality of business and persistency Desired Qualification and Experience Education : Any Graduate Experience : Min. 6 months to 12 months+ Sales experience in life insurance and other sales. Age : Between 21 to 40 Years Knowledge/Skills/ Ability The candidate should have a pleasant personality , good communication skills and a go-getter attitude Candidate m...

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5.0 - 9.0 years

20 - 25 Lacs

hyderabad, pune, bengaluru

Work from Office

Work you will do. As a Consultant / Senior Consultant, you would be expected to perform the following activities in ServiceNow IRM and Security Operations modules: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow ...

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1.0 - 5.0 years

1 - 4 Lacs

mumbai

Work from Office

- NISM8 (Equity Derivative) must - StrongUnderstanding of stock market and Financial regulations. - ExcellentAnalytical and decision making skills - Abilityto work under pressure and quick decisions. - MFcertification is added advantage

Posted 3 days ago

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0.0 - 5.0 years

2 - 4 Lacs

mumbai, thane, navi mumbai

Work from Office

Graduate freshers 2025 Passouts with all results may apply Fluent English is a must Should be comfortable working in rotational day shifts (8 am - 5 pm,10 am - 7pm &11 am to 8 pm) Call now on 9773553319 Simran www.hyfly.in Required Candidate profile Salary 13500 to 22500 in hand (as per Exp in BPO industry - if handled BFSI customer service process will be an added advantage) Answer inbound calls and assist customer with their Queries/Request Perks and benefits Medical Allowance + Performance based Incentives

Posted 3 days ago

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Chat Support. Key Highlights: 1: Graduate with min 1 year experience in International Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Se...

Posted 3 days ago

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0.0 - 5.0 years

2 - 4 Lacs

pune, bengaluru, delhi / ncr

Work from Office

Candidate must be a Graduate Require Excellent Comm. Skills Freshers can also apply Convincing skills Prefer Banking Products Sales exp. candidates Should be okay with Voice Process Interested Candidates can WhatsApp resumes @HR Deepak - 9958131215

Posted 5 days ago

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0.0 - 4.0 years

2 - 4 Lacs

mumbai, mumbai suburban

Work from Office

Job Role. Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines. Capture problem indicators, highlight and suggest improvement. Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy. Maintain adequate knowledge levels on products, processes and systems used. Ensure sales target are met. Skills Required. Excellent verbal communication skills. Ability to comprehend, capture as well as interpret basic customer information. Strong customer service f...

Posted 6 days ago

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Exploring VRM Jobs in India

Virtual Relationship Management (VRM) is a growing field in India, with more companies recognizing the importance of managing customer relationships in the digital space. Job seekers looking to enter this field have various opportunities to explore across different industries.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The salary range for VRM professionals in India can vary based on experience and location. Entry-level positions might start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career path in VRM may include roles such as Customer Relationship Executive, VRM Specialist, Relationship Manager, and VRM Manager. As professionals gain experience, they may progress to Senior VRM Manager or Head of VRM positions.

Related Skills

In addition to VRM expertise, professionals in this field may also benefit from skills such as data analysis, customer service, communication, CRM software proficiency, and digital marketing knowledge.

Interview Questions

  • What is Virtual Relationship Management (VRM)? (basic)
  • How would you handle a dissatisfied customer in a virtual setting? (medium)
  • Can you explain the importance of data analytics in VRM? (medium)
  • How do you stay updated with the latest trends in digital customer management? (basic)
  • Describe a successful VRM campaign you have implemented in the past. (advanced)
  • What strategies would you use to improve customer engagement through virtual channels? (medium)
  • How do you measure the success of a VRM program? (medium)
  • Have you used any CRM software in your previous roles? If so, which ones? (basic)
  • How do you prioritize customer interactions in a virtual environment? (medium)
  • Can you give an example of a challenging customer relationship situation you have faced and how you resolved it? (advanced)
  • What metrics do you think are important to track in VRM? (medium)
  • How do you handle customer data privacy and security concerns in VRM? (medium)
  • Have you ever collaborated with marketing teams on VRM initiatives? If so, how did it go? (medium)
  • What do you think sets a good VRM strategy apart from a great one? (advanced)
  • How do you tailor virtual communication for different customer segments? (medium)
  • What role do social media platforms play in VRM? (basic)
  • Can you explain the concept of omnichannel customer experience in the context of VRM? (advanced)
  • How do you build and maintain long-term relationships with virtual customers? (medium)
  • Have you ever had to deal with a crisis situation in VRM? How did you handle it? (advanced)
  • What do you think are the key challenges in virtual relationship management? (medium)
  • How do you ensure consistency in customer experience across different virtual touchpoints? (medium)
  • Can you discuss a time when you had to persuade a reluctant customer to engage with your virtual platform? (medium)
  • What strategies do you use to retain customers in a virtual environment? (medium)
  • How do you incorporate feedback from virtual interactions into your VRM strategy? (medium)

Closing Remark

As you prepare for interviews in the VRM field, remember to showcase your expertise in managing virtual customer relationships and your ability to adapt to the evolving digital landscape. With the right skills and preparation, you can confidently pursue exciting opportunities in VRM roles in India. Good luck!

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