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Kotak Mahindra Bank - Virtual Relationship Manager (VRM)

Kotak Mahindra Bank

1.0 - 5.0 years

4 - 6 Lacs

Mumbai, Thane, Mumbai (all areas)

Work from Office

Virtual Relationship Manager (VRM) For Kotak Bank Good Mathematical Calculation | BPO calling experience polished candidate Salary: upto 6,00,000 CTC + upto 35k incentives monthly Shift: 9.30am – 6.30pm Excellent Communication skills in English Required Candidate profile Graduate | Age: 18 to 32 years Male/Female Banking sales experienced can apply | No fresher Note: No working gaps more than 6 month Contact More details (Call /WhatsApp) HR Mayuresh - 7030021322 Perks and benefits High Salary Package with Unlimited Incentives !

Posted 1 week ago

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Virtual Relationship Manager-Affluent/HNI

Axis Bank

5.0 - 8.0 years

4 - 9 Lacs

Navi mumbai, Mumbai (all areas)

Work from Office

About the Role: Virtual relationship managers act as the single point of contact for customers banking requirements are responsible for the cross selling (assets) business of the bank by exploring business opportunities from existing customers of the Bank. The Virtual RM is situated in the Axis Virtual Centre and is responsible for selling loan products and services to customers based on their needs through remote digital media viz. phone call, email. They are also responsible for ensuring extremely efficient servicing of requests to create a superior customer experience Key Responsibilities: Ensure achievement of the set target of revenue (IPG and other cross sell) from the mapped set of cu...

Posted 3 weeks ago

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Exploring VRM Jobs in India

Virtual Relationship Management (VRM) is a growing field in India, with more companies recognizing the importance of managing customer relationships in the digital space. Job seekers looking to enter this field have various opportunities to explore across different industries.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Hyderabad
Pune

Average Salary Range

The salary range for VRM professionals in India can vary based on experience and location. Entry-level positions might start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career path in VRM may include roles such as Customer Relationship Executive, VRM Specialist, Relationship Manager, and VRM Manager. As professionals gain experience, they may progress to Senior VRM Manager or Head of VRM positions.

Related Skills

In addition to VRM expertise, professionals in this field may also benefit from skills such as data analysis, customer service, communication, CRM software proficiency, and digital marketing knowledge.

Interview Questions

What is Virtual Relationship Management (VRM)? (basic)
How would you handle a dissatisfied customer in a virtual setting? (medium)
Can you explain the importance of data analytics in VRM? (medium)
How do you stay updated with the latest trends in digital customer management? (basic)
Describe a successful VRM campaign you have implemented in the past. (advanced)
What strategies would you use to improve customer engagement through virtual channels? (medium)
How do you measure the success of a VRM program? (medium)
Have you used any CRM software in your previous roles? If so, which ones? (basic)
How do you prioritize customer interactions in a virtual environment? (medium)
Can you give an example of a challenging customer relationship situation you have faced and how you resolved it? (advanced)
What metrics do you think are important to track in VRM? (medium)
How do you handle customer data privacy and security concerns in VRM? (medium)
Have you ever collaborated with marketing teams on VRM initiatives? If so, how did it go? (medium)
What do you think sets a good VRM strategy apart from a great one? (advanced)
How do you tailor virtual communication for different customer segments? (medium)
What role do social media platforms play in VRM? (basic)
Can you explain the concept of omnichannel customer experience in the context of VRM? (advanced)
How do you build and maintain long-term relationships with virtual customers? (medium)
Have you ever had to deal with a crisis situation in VRM? How did you handle it? (advanced)
What do you think are the key challenges in virtual relationship management? (medium)
How do you ensure consistency in customer experience across different virtual touchpoints? (medium)
Can you discuss a time when you had to persuade a reluctant customer to engage with your virtual platform? (medium)
What strategies do you use to retain customers in a virtual environment? (medium)
How do you incorporate feedback from virtual interactions into your VRM strategy? (medium)

Closing Remark

As you prepare for interviews in the VRM field, remember to showcase your expertise in managing virtual customer relationships and your ability to adapt to the evolving digital landscape. With the right skills and preparation, you can confidently pursue exciting opportunities in VRM roles in India. Good luck!

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