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2.0 - 7.0 years

7 - 10 Lacs

thane, dombivli, mumbai (all areas)

Work from Office

Payroll: Bank Manage & grow HNI relationships virtually Offer tailored wealth solutions (Investments, Loans, Insurance) Acquire clients via referrals & outbound calls Meet sales & revenue targets Ensure top-notch service & compliance Age Limit-28 Required Candidate profile Minimum 2+ years in Retail Banking / Wealth Management Preferred Backgrounds VRM-Virtual Relationship Manager Retail Liabilities / Assets Sales NBFCs with Wealth/Retail focus Call 9082104424 Sanika

Posted 6 hours ago

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0.0 - 5.0 years

3 - 4 Lacs

thane, navi mumbai, dombivli

Work from Office

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

2 - 5 Lacs

mumbai suburban, thane, navi mumbai

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Des:Phone Banking Officer Salary:21k in hand for freshers 1 yrs + exp in BPO will get 5 lakh ctc Shift timings : 7 am to 3 pm, 10am to 7pm & 11pm to 7am(for males) Walk-in and telephonic interviews conducted call 9773553319 Simran www.hyfly.in Required Candidate profile Attend calls of existing customers and resolve their complaints or queries Make sure 100% correct and complete information is shared In case they are looking for any financial services then do needful Perks and benefits Medical Allowance + Performance based Incentives

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1.0 - 3.0 years

3 - 3 Lacs

noida

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Greeting from Niva Bupa! Location- Noida Sector-59 Department- E Agency Primary Responsibilties : To achieve sales targets using consultative sales approach, whilst ensuring service levels of our assigned Advisor and customer satisfaction remain paramount. Responsible for sales targets through Advisor and Inbound and outbound sales. Key Roles & Responsibilities: To Manage the Advisors PAN India virtually from central office. To provide Consistent & Superior Digital Experience to our advisors. Achievement of Contact policy defined & manage Call handling as Achievement of Contact policy defined & manage Call handling as per defined standards. Reach out to existing and new advisors to present our products , Monthly contest , Shortfall & Service Offerings. Address all questions or issues advisors may have Communicate with customers to understand their requirements and need if any Offer Solutions based on advisors need & Capabilities Always strive towards meeting sales targets Proper hand holding of assigned advisors for Product, Process , System, Applications training & Learnings. Adherence to set processes of updating customer interactions in CRM next. Providing world class Advisor and customer experience. Needs to have a clear understanding of the internal and regulatory policies. Key Requirements Education & Certificates Any Graduate Key Requirements - Experience & Skills Good Communication Skills. 1-2 Years of experience in Insurance industry and preferences in Agency channel. Interested candidates can share their CV at 7430802568 or consultant.anjalijha@nivabupa.com with a subject "CV for E-Agency" or they can directly walk-in for the interview: Address: Second Floor, Logix Infotech Park, Sector-59, Noida

Posted 20 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, dombivli, mumbai (all areas)

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Freshers (Male Grads – TY Appeared 2025, All Clear) Shifts: Day & Night (Allowance for night) Role: 80% Video KYC, 20% Upselling CTC: 2.80–3.15 LPA | Take Home: 17k–21k 6 rotational offs Carry Sem 1–5 marksheets + Sem 6 online result Required Candidate profile Handle inbound Video calls of the customers to complete the full KYC Verify the details submitted by the customer while opening the account and Document submitted are matching Ensure KYC is completed Perks and benefits Medical Allowance + Daily Allowance

Posted 2 days ago

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2.0 - 7.0 years

7 - 10 Lacs

thane, dombivli, mumbai (all areas)

Work from Office

Payroll: Bank Manage & grow HNI relationships virtually Offer tailored wealth solutions (Investments, Loans, Insurance) Acquire clients via referrals & outbound calls Meet sales & revenue targets Ensure top-notch service & compliance Age Limit-28 Required Candidate profile Minimum 2+ years in Retail Banking / Wealth Management Preferred Backgrounds VRM-Virtual Relationship Manager Retail Liabilities / Assets Sales NBFCs with Wealth/Retail focus Call 9082104424 Sanika

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0.0 - 5.0 years

3 - 4 Lacs

thane, navi mumbai, dombivli

Work from Office

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Posted 3 days ago

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3.0 - 4.0 years

5 - 6 Lacs

hubli

Work from Office

Job Title : Relationship Associate/ Associate Sales Manager/Financial Sales Manager Band: 5/5A/5B Reporting To: Centre Manager Department: Bancassurance - Yes Bank Telesales(VRM) JOB SUMMARY: Takes responsibility of fulfilling leads & prospecting new business from the assigned areas/ branches of channel partner KEY RESPONSIBILITIES: Operate from Bank partner call center floor. Create relationship with Virtual Relationship Managers of Bank Conduct training for VRMs of Bank about the multiple products available from Max Life Insurance. Penetrate leads from bank employees and sell life insurance products to bank customers. Provide policy servicing as an when required. Drive effectively the Reward and recognition programs launched for the bank staff. Train the bank staff regularly on concepts in life insurance and new product introductions. MINIMUM/SPECIFIC EXPERIENCE: Graduate/ Post Graduate in any discipline 2/2 to 3/3-4 years of experience in LI Banca sales Good communication skills English (mandatory) Age group: 21-32 years Location: New Mumbai (Airoli) Job Title : Relationship Associate/ Associate Sales Manager/Financial Sales Manager Band: 5/5A/5B Reporting To: Centre Manager Department: Bancassurance - Yes Bank Telesales(VRM) JOB SUMMARY: Takes responsibility of fulfilling leads & prospecting new business from the assigned areas/ branches of channel partner KEY RESPONSIBILITIES: Operate from Bank partner call center floor. Create relationship with Virtual Relationship Managers of Bank Conduct training for VRMs of Bank about the multiple products available from Max Life Insurance. Penetrate leads from bank employees and sell life insurance products to bank customers. Provide policy servicing as an when required. Drive effectively the Reward and recognition programs launched for the bank staff. Train the bank staff regularly on concepts in life insurance and new product introductions. MINIMUM/SPECIFIC EXPERIENCE: Graduate/ Post Graduate in any discipline 2/2 to 3/3-4 years of experience in LI Banca sales Good communication skills English (mandatory) Age group: 21-32 years Location: New Mumbai (Airoli)

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 6.0 years

3 - 4 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Urgent Hiring – Inbound Voice Process India’s 3rd Largest Private Bank Location: Noida (Sec-16 & 125), Thane Role: Phone Banking Officer (On-Rolls, Office-Based) CTC: 3–4.25 LPA+incentives Shifts: 24/7 Rotational | 8 Week Offs/Month Required Candidate profile Graduate (No B.Tech/MBA) 1+ Yr Voice Process Exp (BPO/BFSI/IT etc.) Freshers with excellent communication may apply WFH Not Available Apply Now-Immediate joiners preferred Call 808126356 Ekta Perks and benefits Mediclaim Branch Banking eligibility after 2 yrs

Posted 4 days ago

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 4 days ago

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4.0 - 9.0 years

5 - 10 Lacs

ahmedabad

Work from Office

Role : NRI Virtual Relationship Manager - Ahmedabad. Responsibilities : To build and manage relationship with Virtual program managed clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability , Mutual Funds, Life Insurance and other TPP products of the bank. HNW Portfolio Management, Operations, Marketing & Processes, Regularly interact with the customer to build rapport and understand the profile. Achieving MTD and YTD Revenue Targets Enhance the value/book size of the given portfolio Achieving Top Line targets for various products like LI, MF etc. Acquire new customers who meet product criteria and flag them on the system Monitoring Inward Remittances , FCY Chq Realization Contact 30 unique customers daily for sales calls Update CRM with Purpose of Call, Discussion Happened, Outcome of call and next follow up date Update any Event Based Triggers (EBTs) Update any portfolio client related process like LTR etc Handling Service Request for NR HNW clients Ensure certification of documentation required for opening and maintaining customer accounts Follow all NR Desk related processes (like Day Plan, Fee Plan and any other that may be notified from time to time) Preferred candidate profile: Minimum Graduation qualification with more than 4 years of sales experience in any industry. Sales and Influencing Skills Banking Product & Process Knowledge NRI Product and Regulatory Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry . Interested candidate can share updated CV on nehal.vagadiya@hdfcbank.com Regards Nehal Vagadiya HR- HDFC Bank

Posted 4 days ago

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2.0 - 7.0 years

2 - 7 Lacs

chandigarh

Work from Office

HDFC Bank is hiring for Virtual RM/ Imperia RM role in Chandigarh We are having interview drive for Women only Candidate's with experience in RM role or sales role can apply. Banking sales experience is preferred. Timing - 11am to 3pm Location - Plot No. 28, Phase 1 Industrial Area, Chandigarh, HDFC Bank House, Near: Westside Showroom, 3rd Floo r Job Responsibilities: Customer Engagement Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters Meet the defined objectives of the Portfolio managed by the respective VRM Sales Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely submission of financial transactions & requests. Adherence to set processes of updating customer interactions in CRM next. MIS Reporting Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

Posted 5 days ago

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2.0 - 6.0 years

5 - 5 Lacs

pune

Work from Office

Role & responsibilities Contacting prospective customers via call to introduce our insurance products and services. Engaging leads in meaningful conversations to understand their insurance needs and preferences. Educating customers on the features, benefits, and coverage options of our insurance policies. Effectively overcoming objections and addressing concerns to close sales. • Following up with leads who have expressed interest but have not yet made a purchase. Meeting or exceeding weekly and monthly sales targets. Providing exceptional customer service to build and maintain positive relationships with clients. Building relationship with channel partner. About the channel Welcome to our revolutionary virtual bancassurance channel, where the future of insurance meets cutting-edge technology! Imagine a platform where traditional banking and insurance services seamlessly merge into a dynamic, user-friendly virtual space. Join us on the forefront of innovation and experience the future of bancassurance today! Essential conditions Age: 21 38 years Education: Graduation in any stream Minimum Sales Experience: 4 to 6 years Pref with BFSI/Contact Centre selling financial products. Excellent English Communication Skilll Email id: kritikav@hdfclife.com

Posted 5 days ago

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2.0 - 7.0 years

7 - 10 Lacs

thane, dombivli, mumbai (all areas)

Work from Office

Payroll: Bank Manage & grow HNI relationships virtually Offer tailored wealth solutions (Investments, Loans, Insurance) Acquire clients via referrals & outbound calls Meet sales & revenue targets Ensure top-notch service & compliance Age Limit-28 Required Candidate profile Minimum 2+ years in Retail Banking / Wealth Management Preferred Backgrounds VRM-Virtual Relationship Manager Retail Liabilities / Assets Sales NBFCs with Wealth/Retail focus Call 9082104424 Sanika

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0.0 - 5.0 years

3 - 4 Lacs

thane, navi mumbai, dombivli

Work from Office

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Posted 5 days ago

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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5.0 - 10.0 years

3 - 6 Lacs

jaggayyapeta

Work from Office

Kiln & Coal mill Operation in Shifts Refractory Maintenance supervision During Shutdown Critical Job competencies / Mandatory Skills: Kiln & Coal mill Operation with Refractory Knowledge Professional Experience description: Kiln & Coal mill Operation with Refractory Knowledge Professional Qualifications: Diploma / BE/ BSc / MSc Essential: Diploma / BE/ BSc / MSc Preferably: Diploma / BE/ BSc / MSc

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 6 days ago

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0.0 - 5.0 years

2 - 5 Lacs

mumbai suburban, thane, navi mumbai

Work from Office

Des:Phone Banking Officer Salary:21k in hand for freshers 1 yrs + exp in BPO will get 5 lakh ctc Shift timings : 7 am to 3 pm, 10am to 7pm & 11pm to 7am(for males) Walk-in and telephonic interviews conducted call 9773553319 Simran www.hyfly.in Required Candidate profile Attend calls of existing customers and resolve their complaints or queries Make sure 100% correct and complete information is shared In case they are looking for any financial services then do needful Perks and benefits Medical Allowance + Performance based Incentives

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2.0 - 4.0 years

3 - 5 Lacs

navi mumbai

Work from Office

Location : Koramangala , Bangalore. Budget : 3 – 5LPA Experience : Min 2 years (Relevant) Qualification : Minimum Bachelor’s Degree Notice Period: Immediate or 1 month No. Of Vacancies: 10 Positions Required Candidate profile *Note: Candidate must have experience in Life Insurance. Candidates from Bangalore have to clear the 1st Round of interview Virtually, and 2nd Round of Interview will be walk in.

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6.0 - 8.0 years

5 - 7 Lacs

navi mumbai

Work from Office

Team Lead (Virtual Relationship Manager): Location: Koramangala, Bangalore. Experience: Min 6 years (Relevant) Qualification: Minimum Bachelor’s Degree Notice Period: Immediate or 1 Month No. Of Vacancies: 10 Position Required Candidate profile Candidates from Bangalore have to clear the 1st Round of interview Virtually, and 2nd Round of Interview will be walk in.

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2.0 - 4.0 years

3 - 5 Lacs

mumbai suburban

Work from Office

Location : Koramangala , Bangalore. Budget : 3 – 5LPA Experience : Min 2 years (Relevant) Qualification : Minimum Bachelor’s Degree Notice Period: Immediate or 1 month No. Of Vacancies: 10 Positions Required Candidate profile *Note: Candidate must have experience in Life Insurance. Candidates from Bangalore have to clear the 1st Round of interview Virtually, and 2nd Round of Interview will be walk in.

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2.0 - 4.0 years

3 - 5 Lacs

bangalore rural

Work from Office

Location : Koramangala , Bangalore. Budget : 3 – 5LPA Experience : Min 2 years (Relevant) Qualification : Minimum Bachelor’s Degree Notice Period: Immediate or 1 month No. Of Vacancies: 10 Positions Required Candidate profile *Note: Candidate must have experience in Life Insurance. Candidates from Bangalore have to clear the 1st Round of interview Virtually, and 2nd Round of Interview will be walk in.

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Exploring VRM Jobs in India

Virtual Relationship Management (VRM) is a growing field in India, with more companies recognizing the importance of managing customer relationships in the digital space. Job seekers looking to enter this field have various opportunities to explore across different industries.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The salary range for VRM professionals in India can vary based on experience and location. Entry-level positions might start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career path in VRM may include roles such as Customer Relationship Executive, VRM Specialist, Relationship Manager, and VRM Manager. As professionals gain experience, they may progress to Senior VRM Manager or Head of VRM positions.

Related Skills

In addition to VRM expertise, professionals in this field may also benefit from skills such as data analysis, customer service, communication, CRM software proficiency, and digital marketing knowledge.

Interview Questions

  • What is Virtual Relationship Management (VRM)? (basic)
  • How would you handle a dissatisfied customer in a virtual setting? (medium)
  • Can you explain the importance of data analytics in VRM? (medium)
  • How do you stay updated with the latest trends in digital customer management? (basic)
  • Describe a successful VRM campaign you have implemented in the past. (advanced)
  • What strategies would you use to improve customer engagement through virtual channels? (medium)
  • How do you measure the success of a VRM program? (medium)
  • Have you used any CRM software in your previous roles? If so, which ones? (basic)
  • How do you prioritize customer interactions in a virtual environment? (medium)
  • Can you give an example of a challenging customer relationship situation you have faced and how you resolved it? (advanced)
  • What metrics do you think are important to track in VRM? (medium)
  • How do you handle customer data privacy and security concerns in VRM? (medium)
  • Have you ever collaborated with marketing teams on VRM initiatives? If so, how did it go? (medium)
  • What do you think sets a good VRM strategy apart from a great one? (advanced)
  • How do you tailor virtual communication for different customer segments? (medium)
  • What role do social media platforms play in VRM? (basic)
  • Can you explain the concept of omnichannel customer experience in the context of VRM? (advanced)
  • How do you build and maintain long-term relationships with virtual customers? (medium)
  • Have you ever had to deal with a crisis situation in VRM? How did you handle it? (advanced)
  • What do you think are the key challenges in virtual relationship management? (medium)
  • How do you ensure consistency in customer experience across different virtual touchpoints? (medium)
  • Can you discuss a time when you had to persuade a reluctant customer to engage with your virtual platform? (medium)
  • What strategies do you use to retain customers in a virtual environment? (medium)
  • How do you incorporate feedback from virtual interactions into your VRM strategy? (medium)

Closing Remark

As you prepare for interviews in the VRM field, remember to showcase your expertise in managing virtual customer relationships and your ability to adapt to the evolving digital landscape. With the right skills and preparation, you can confidently pursue exciting opportunities in VRM roles in India. Good luck!

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