226 Contact Center Jobs

Role Overview: As a CEM Delivery Lead- Manager or Senior Manager, your main responsibility will be to assure adherence to corporate policies and project delivery procedures. You will review and maintain a high level of quality and service by meeting or exceeding commitments. It will be your duty to initiate, develop, and enforce standards and procedures to support improved service. Key Responsibilities: - Manage End-to-End Service Delivery for the portfolio, including devising corrective and preventive actions for any service level breaches, near misses, and customer escalations - Coordinate with onsite and offshore teams during project delivery to manage defined processes and risks - Drive ...

Primary skills:Technology->Communication->IVR,CCT,Technology->Functional Testing->IVR Testing,Technology->Infrastructure-Contact Center->ContactCenter model,Technology->Infrastructure-Contact Center->IVR Concepts A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs Yo...

About Position: We are looking for an Amazon Connect Developer to design, develop, and implement cloud-based contact center solutions using Amazon Connect and AWS services. You will work on building scalable, secure, and integrated solutions for enterprise clients. Role: AWS Connect Developer Location: All Persistent Locations Experience: 3 to 9 Years Job Type: Full Time Employment What You'll Do: Design and configure Amazon Connect instances, contact flows, routing profiles, and queues. Develop and maintain custom integrations with CRM platforms (e.g., Salesforce Service Cloud Voice). Implement IVR systems, call routing, and telephony configurations. Build and optimize Lambda functions for ...

Job Description: Operation Support for Contact center products• UCCE/PCCE implementation and troubleshooting Knowledge• CVP/ICM/CUIC/UNITY/Data base/Call manager troubleshooting and experience must• Call manager certifications renewal or update knowledge• Jabber/end points, audio/video end point knowledge and troubleshooting• Project implementation for assigned customer engagements• UCS/MCS server deployments and OS/ESX/storage/Data base implementation knowledge• Handles provisioning of phones, sites, and create and modifies dial-plan.• Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optim...

*** Job description and Responsibilities: As an Account Executive at Stringee, you will be a key driver of our growth, responsible for identifying and closing new business opportunities. Youll represent Stringee in delivering innovative solutions that improve customer experience and business efficiency. Youll work with three strategic products: Cogover a No-code/Low-code AI-powered platform that enables businesses to digitize and customize their operations through drag-and-drop configurationsno coding required. Omni-Channel Contact Center a solution that helps businesses modernize customer service and telesales across voice, chat, email, and social channels. Stringee API A suite of communica...

Apollo Telehealth Services is hiring a customer care executive for voice process freshers and experienced. Position : Customer Support Executive Freshers or with Experience of 1 - 4 years in Voice Process Work Location: Salt Lake, Shaila Towers, 8th floor, Kolkata Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Sho...

As an Infoscion at Infosys, your primary role will be to lead the engagement effort in providing high-quality consulting solutions to customers. This involves guiding the team through problem definition, diagnosis, solution design, development, and deployment. You will review proposals, analyze solutions, identify change management requirements, and propose structured approaches for managing change using various communication mechanisms. Additionally, you will coach the team, provide subject matter training, and motivate team members through effective feedback and recognition. Key Responsibilities: - Lead engagement efforts in providing consulting solutions to customers - Review proposals, a...

Minimum 2 years previous experience as a communication trainer, voice coach or related position, Corporate Training experience is must Develop a schedule to assess training needs Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad...

Job Title :- Process Control, Compliance & Re-engineering Business Unit :- Contact Center Sub Business Unit :- Phone Banking Location :- Airoli ( Navi Mumbai ) Strategy and Planning To build and maintain a robust framework of process controls and compliance mechanisms that ensure regulatory adherence, operational efficiency, and a consistent, high-quality customer experience within the contact centre. Policies, Processes& Procedures Standardize operating procedures (SOPs) across functions and ensure they reflect current legal and business requirements. Implement change control processes to ensure timely updates of SOPs with minimal disruption. Responsibilities 1.Monitor agent adherence to st...

As a Diagnostic Engineer III at our company, you will be responsible for identifying and resolving complex telephony and technology issues. Your role will involve collaborating with customers, vendors, and contractors to provide expert technical solutions, ensuring satisfactory resolution, reporting findings, tracking progress, and managing workload to meet defined Service Level Objectives. You will need to demonstrate high standards of conduct, ethics, judgment, independence, discretion, and develop positive working relationships with internal and external customers. Key Responsibilities: - Collaborate and consult with customers, vendors, and contractors to provide expert technical solution...

Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide. Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies. Network Leadership: Our global network carries 24% of the worlds internet routes, with over 7,600 petabytes of internet traffic traveling across it each month. Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global). Great Place ...

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. (Candidates please send the cv on whatsapp in case the line is busy) Ananya 8884496986 Openings available: Process Name: International Non Voice / Semi-Voice / Customer Service / Client Management. Shift Timings: Day / Afternoon Rotational Shift and US Shift. Work Location : Bangalore Salary Package : 3.5 lakh -4.2Lakh Rounds of Interviews : HR round / Non Versant / Manager Round Graduate Qualifications :Any Graduates Post-Graduate Qualifications : Any Post-Graduates Experience Needed : Candidates Experi...

Hello, Greetings from Innova Solutions! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Engineer Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys ; SIP OR VoIP ; IVR OR ACD OR CTI OR call routing ; CRM OR Salesforce OR MS Dynamics ; Python OR JavaScript OR SQL ; troubleshooting OR L2 support OR L3 support ; networking OR LAN OR WAN OR VPN OR QoS . Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below ...

As a Quality Monitoring Specialist in an international BPO or contact center, your role involves monitoring inbound and outbound calls, chats, and emails to assess agent performance and adherence to quality standards and customer service guidelines. You will provide timely feedback to support continuous improvement, maintain quality scores, and prepare reports for management review. Additionally, you will facilitate call calibration sessions, analyze quality data for training needs, and collaborate with trainers for agent development. Key Responsibilities: - Monitor calls, chats, and emails to evaluate agent performance - Provide constructive feedback to support continuous improvement - Main...

Senior Voice Integration Engineer Cisco Webex / SIP (Contract) Openings: 23 positions Experience: 710 years Contract Duration: 23 months (with possible extension) Location: Remote / Hybrid / On-site (flexible) About the Role We're looking for experienced Voice / Telephony Integration Engineers to help enhance the Aisera Voice offering with advanced Cisco Webex and contact center capabilities. You'll work on real-time voice systems, SIP signaling, and integration with call center workflowsadding features, ensuring compatibility, and improving performance. Key Responsibilities Implement Cisco Webex Voice features: Transfer callback with call history IVR channel configuration compatibility Sile...

Payroll-Mutual Fund Co Process-Inbound Voice Des-Mutual Fund Advisor Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 21000 Work Location-Thane/Mumbai/Vashi/Belapur Call 9082104424 Sanika 7738521154 Hrapreet www.hyfly.in Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs Perks and benefits Medical Allowance + Daily Allowance

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Gurgaon sector 44. Prior experience inBPO sales is a must Interested Candidates can call or WhatsApp their resume on 9667761607 Job Locations : Gurgaon sector 44 plot no 129. Product - Credit Cards Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services an...

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Gurgaon sector 44. Candidate should have experience in outbound sales with good team handling experience. Interested Candidates can call or WhatsApp their resume on 9667994002 HR Himanshi or Share resume on given email Id - himanshimoghey@paisabazaar.com Job Locations : Gurgaon sector 44 plot no 129. Product - Credit Cards Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed an...

86979 35126Apollo Telehealth Services is hiring for Customer Care Executive for voice process Freshers and Experienced. Position : Customer Support Executive Freshers or with Experience of 1 - 4 years in Voice Process Work Location: Salt Lake, Shaila Towers, 8th floor, Kolkata Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensiv...

As the Customer Care Hub Manager at Cathay Pacific in Mumbai, you will be instrumental in the transformation of Cathay Customer Contact Centers into a world-class service brand. Leading the Customer Contact and operations of the CCD BOM Hub in a 24x7 environment, your role involves managing a large team, overseeing entity management, and driving operational performance, service standards, and revenue targets. - Lead employees to achieve operational performance metrics, service standards, and revenue targets. - Monitor performance and efficiency through data analysis and feedback to maintain quality standards. - Encourage sales opportunities during customer interactions and ensure optimal res...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services an...

Desired Candidates from Banking (Retail Liabilities, Assets, VRM), NBFC, Banca, Branch Banking, Insurance sectors. Job Purpose: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. Elite Banker to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Job Responsibilities: Serve our ...

As a Call Center Specialist at My own, a management consultancy firm specializing in strategy development and international business, your role will involve providing exceptional customer service by handling inquiries via phone, email, or chat. You will be responsible for resolving customer issues, ensuring satisfaction, and managing high-volume calls efficiently. Your key responsibilities will include: - Maintaining detailed records of conversations - Following up on interactions to ensure timely resolution and support Qualifications: - Customer Support and Customer Service skills - Excellent Communication and Contact Center experience - Proficiency in Computer Literacy - Strong problem-sol...

Apollo Telehealth Services is hiring for Customer Care Executive for voice process Freshers and Experience Position : Customer Support Executive Freshers or with Experience of 1 - 4 years in Voice Process Work Location: Salt Lake, Shaila Towers, 8th floor, Kolkata Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Sho...