115 Contact Center Jobs

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. You should have experience in contact centers and be able to handle daily tasks through various forms and mediums of communication, whether written, verbal, or via phone. Prior experience in Contact Center transformation is essential to succeed in this role. Meeting quality and productivity targets within defined timelines to ensure Service Level Agreements (SLAs) are crucial to avoid penalties due to SLA misses. Accuracy in task completion is a key requirement, and you should demonstrate analytical capabilities in your work. Adherence to established policies, procedures, and compliance is necessary to achieve a satisfactory audit rating. Knowledge of ITES/BPO/KPO/Customer Service/Operations is expected, along with transformation and QA skills in Contact Center operations. Proficiency in the English language is essential, and exposure to the business domain is an added advantage. Excellent grasping abilities to understand various processes, along with strong team player skills and effective verbal and written communication, are important traits for this role. You should be willing to work in a 24/7 environment, adhere to the company's service agreement norms, and have the flexibility to work on holidays and weekends. Commitment, focus, adaptability, and strong numerical skills combined with a positive attitude and attention to detail are required to succeed in this challenging work environment. Seeking feedback for self-improvement, ability to work under high pressure, and passing thorough background and reference checks are part of the job expectations. The primary skills required include Customer Service Associate/Customer Care Representative roles, while secondary skills involve active listening, adaptability, problem-solving, stakeholder management, and teamwork. Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging AI, cloud, and data capabilities. With a focus on client needs and industry expertise, Capgemini aims to unlock technology's value and create a positive impact on enterprises and society.,

As a Senior Manager, Domain Solutions Architect at ResMed, your primary responsibility will be to lead architecture activities in the Customer Platform area. You will guide the development and management of a portfolio of solutions, ensuring they align with the company's strategy and business needs. Your role will involve understanding business goals, capabilities, value-streams, and processes to define the target application landscape and maintain architectural integrity. You will establish and govern an architecture board in the Customer Platform area and manage a team responsible for designing robust technical architecture, enforcing standards, driving innovation, and overseeing pilot programs. Additionally, you will be tasked with overseeing domain solutions architecture for the customer area, ensuring alignment with the overall GTS strategy and business objectives. You will facilitate the definition of the target application landscape, guide the design and implementation of domain-specific solutions, and ensure seamless integration with other enterprise applications. In terms of qualifications, skills, and experience, we are looking for candidates with a Bachelor's degree in Computer Science or a related discipline (Master's degree preferred). You should have significant experience in managing and delivering software solutions, as well as a strong business acumen in areas related to customers such as marketing, sales, E-Commerce, and customer support. To excel in this role, you should possess strong leadership skills, excellent communication and presentation abilities, proficiency in architecture frameworks like TOGAF or Zachman, and knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud. Familiarity with cybersecurity principles, information management practices, agile methodologies, and emerging technologies like generative AI will be beneficial. At ResMed, you will have access to competitive benefits, a bonus plan, working from home flexibility, referral bonuses, and internal career development opportunities. Join us in creating a healthier world and a workplace that values diversity, inclusion, and innovation. If you are ready for a challenging and inspiring career, apply now to be part of our dynamic team.,

Greetings From Scorelabs! Kannada,Hindi,Malayalam & Telugu 11 openings Any PG / Graduate / 10+2 / Diploma Freshers & Experience Both Are Eligible 16k to 18k take-home salary Customer support + sales Call Hr Deeksitha - 9121280921

Job description Job Title: Customer Care Executive - International Voice Process Location: Bangalore (Work From Office) Dear Candidate, Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our International Voice Process. We welcome applications from individuals with PUC (12th grade), Undergraduates, Graduates, and experienced professionals, including freshers and those looking to restart their careers. Job Description: As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction by providing exceptional support. Your primary responsibilities will include: Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times. Needs Assessment: Identify and assess customers' needs to achieve satisfaction. Timely Response: Ensure that calls, emails, and web tickets received at the helpdesk are responded to within the specified time frame and resolved or escalated as necessary. Information Accuracy: Provide accurate, valid, and complete information by using the appropriate methods and tools. Workload Management: Manage a fair workload while being willing to go the extra mile to meet desired results. Tools Experience: Experience with general tools. Process Improvement: Refine support processes, define priorities for support requests, and assist in training other team members as our customer base grows. Desired Candidate Profile: We are seeking candidates who meet the following criteria: Educational Background: PUC (12th grade), Undergraduates, or Graduates. Communication Skills: Excellent English communication skills are essential. Experience: Previous experience in customer support or related fields is advantageous, but freshers are welcome to apply . Career Restart: Individuals looking to restart their careers after a break are encouraged to apply. Important Points: Please apply only if you are comfortable with the following conditions: Shifts: Rotational shifts (including night shifts for US/UK). Work Schedule: 5 days of working per week. (Rotational week off) Transport: transport will be provided. (Pick Up & Drop) Work Environment: This is a complete work-from-office position located in Bangalore. Walk-In Interview: Please attend onwards 28th July 2025 to 02nd Aug 2025 , so we can complete all rounds on the same day and extend an offer to you on the spot If you are interested in joining our dynamic team and meet the above qualifications, please submit your application. Best regards, HARI - Talent acquisition WebTech Software Solutions Contact : 7618776218 Email: harikrishna@webtechsoftwaresolutions.com Venue Details : WebTech Software Solutions 1st Floor, 122 Optima , Puttappa Industrial Estate, Main Road, Whitefield, Mahadevapura, Bengaluru, Karnataka 560048

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPOS IN BANGALORE. Available Positions:- Customer Support & Sr Customer Support Technical Support & Sr Technical Support IT Help Desk engineers Server Support. Available Process:- Voice Support Available Shift Timings:- UK Australian US & Day Interview Rounds:- HR Voice & accent Operations Note:- All these rounds are held @ our office. "walk in with a resume & walkout with offer letter" Preferred To Carry:- 5 Copies of Resume 1 Passport size photograph Photo copies of education documents & experience letters if you have prior work experience. Interview Details:- MONDAY TO FRIDAY : 1:30 PM TO 6:00 PM SATURDAY :11:30 AM T0 3:00 PM MEET : Aditya or call @ 9686682465 / 7760984460 / 7259027295 / 7259027282 / 9900024811

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate. Freshers or with Experience of 1 - 5 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role or customer call-handling knowledge. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. 8. Native proficiency in Kannada/Tamil or Bengali along with English And Hindi will be considered an added advantage." Note: *******Excellent command over English, Hindi is mandatory with fluency******* Company Website URL: http://www.apollotelehealth.com/ Whats App: 8121015279 Regards, Jagadeesh Apollo Telehealth HR

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. (Candidates please call other numbers or SMS if in case the recruiters are busy) Chethana @ 7829336034 Varshini @ 8310474825 Sampriktha @ 6360905880 Openings available: Process Name: International Non Voice / Semi-Voice / Customer Service / Client Management. Shift Timings: Day Rotational Shift and US Shift. Work Location : Bangalore Salary Package : 3.5 lakh -4.2Lakh Rounds of Interviews : HR round / Non Versant / Manager Round Graduate Qualifications :Undergraduate/ Any Graduates Post-Graduate Qualifications : Any Post-Graduates Experience Needed : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED. Required Candidate profile * Candidates who are Freshers/Recent graduates or relevant experience can apply *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits Salary Hikes / Incentives.

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. (Candidates please call other numbers or SMS if in case the recruiters are busy) Chethana @ 7829336034 Varshini @ 8310474825 Sampriktha @ 6360905880 Openings available: Process Name: International Non Voice / Semi-Voice / Customer Service / Client Management. Shift Timings: Day Rotational Shift and US Shift. Work Location : Bangalore Salary Package : 3.5 lakh -4.2Lakh Rounds of Interviews : HR round / Non Versant / Manager Round Graduate Qualifications :Undergraduate/ Any Graduates Post-Graduate Qualifications : Any Post-Graduates Experience Needed : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED. Required Candidate profile * Candidates who are Freshers/Recent graduates or relevant experience can apply *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits Salary Hikes / Incentives.

Role Designs and implements best in class Salesforce based call center solutions. Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership. Leads and mentors a team of Salesforce practitioners. Ensures adherence to best practices in Salesforce. Solution Design. Participates in and leads pre-sales meetings and sales opportunities. Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. Presents proposals and solutions to clients. Leads, participates in, and facilitates customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery. Oversees and leads the design, build and run of Salesforce Solutions. Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. Understands the technical depth of the project and validates the correct resources for the project. Oversees demos development and works closely with users on user acceptance testing. Works closely with clients to assess their architecture, and architects solutions that meet their requirements. Manages and completes configurations and customizations, security model, and user setup as needed. Documents and implements configurations, customizations, and data mapping requirements for the engagements. Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge. Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement And Innovation. Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients and project teams. Documentation. Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications. A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience is a must have. Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications. Education :. Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications. Administrator. Service Cloud. Experience Cloud, a plus. Data Cloud, a plus. Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills: Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Salesforce Solution Design and Implementation Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI Ensure seamless, omnichannel customer and agent experiences Leadership and Team Management Lead and mentor a team of Salesforce practitioners Enforce adherence to Salesforce best practices across delivery Guide junior team members in technical and functional solutioning Pre-Sales and Client Engagement Participate in pre-sales meetings and provide strategic input in sales opportunities Lead solution workshops and gather business requirements Prepare proposals, estimates, and present tailored Salesforce solutions to clients Project Delivery and Execution Oversee design, build, and run phases of Salesforce projects Validate project resources based on technical and functional requirements Lead demos, UAT, and architecture assessments with clients Manage configurations, customizations, user setup, and data mapping Integrate Salesforce with other enterprise systems using APIs and middleware Leverage Einstein and Gen AI capabilities for intelligent automation Industry Expertise Apply industry-specific knowledge to design tailored Salesforce solutions Ensure solutions align with industry compliance and regulatory requirements Stay informed on Salesforce Industry Cloud developments Innovation and Continuous Improvement Monitor Salesforce updates and releases to suggest enhancements Drive innovation by designing creative, AI-driven, and scalable solutions Train end-users, clients, and project teams on implemented functionalities Documentation and Knowledge Transfer Develop and maintain comprehensive documentation of solution designs and implementations Ensure knowledge transfer through clear documentation and client training Qualifications: Experience 7+ years of hands-on Salesforce experience with multiple full lifecycle implementations 10+ years of experience in enterprise software applications Proven expertise in Salesforce Service Cloud with strong contact center implementation experience Industry experience in sectors such as finance, healthcare, retail, or technology Familiarity with Salesforce Einstein, AI-driven insights, and automation Education Bachelor's degree in Computer Science, Information Technology, or a related field

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Salesforce Solution Design and Implementation Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI Ensure seamless, omnichannel customer and agent experiences Leadership and Team Management Lead and mentor a team of Salesforce practitioners Enforce adherence to Salesforce best practices across delivery Guide junior team members in technical and functional solutioning Pre-Sales and Client Engagement Participate in pre-sales meetings and provide strategic input in sales opportunities Lead solution workshops and gather business requirements Prepare proposals, estimates, and present tailored Salesforce solutions to clients Project Delivery and Execution Oversee design, build, and run phases of Salesforce projects Validate project resources based on technical and functional requirements Lead demos, UAT, and architecture assessments with clients Manage configurations, customizations, user setup, and data mapping Integrate Salesforce with other enterprise systems using APIs and middleware Leverage Einstein and Gen AI capabilities for intelligent automation Industry Expertise Apply industry-specific knowledge to design tailored Salesforce solutions Ensure solutions align with industry compliance and regulatory requirements Stay informed on Salesforce Industry Cloud developments Innovation and Continuous Improvement Monitor Salesforce updates and releases to suggest enhancements Drive innovation by designing creative, AI-driven, and scalable solutions Train end-users, clients, and project teams on implemented functionalities Documentation and Knowledge Transfer Develop and maintain comprehensive documentation of solution designs and implementations Ensure knowledge transfer through clear documentation and client training Qualifications: Experience 7+ years of hands-on Salesforce experience with multiple full lifecycle implementations 10+ years of experience in enterprise software applications Proven expertise in Salesforce Service Cloud with strong contact center implementation experience Industry experience in sectors such as finance, healthcare, retail, or technology Familiarity with Salesforce Einstein, AI-driven insights, and automation Education Bachelor's degree in Computer Science, Information Technology, or a related field

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals. Present proposals and solutions to clients. Lead, participate in, and facilitate customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative). Project Delivery : Oversee and lead the design, build, and run of Salesforce solutions. Assess and make recommendations on business processes, design, building, testing, and running project solutions. Understand the technical depth of the project and validate the correct resources for the project. Oversee demo development and work closely with users on user acceptance testing (UAT). Work closely with clients to assess their architecture and architect solutions that meet their requirements. Manage and complete configurations and customizations, security model, and user setup as needed. Document and implement configurations, customizations, and data mapping requirements. Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes. Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise. Work on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverage Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients, and project teams. Documentation : Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications : Experience : Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience (must have). Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions (a plus). Education : Minimum bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Certifications : Salesforce Administrator Service Cloud Experience Cloud (a plus) Data Cloud (a plus) Contact Center Architect Level and other Salesforce certifications (a plus) Soft Skills : Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with the ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies.

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate. Freshers or with Experience of 1 - 3 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role or customer call-handling knowledge. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. 8. Native proficiency in Kannada/Tamil or Bengali along with English, will be considered an added advantage." Note: *******Excellent command over English, Hindi is mandatory with fluency******* Company Website URL: http://www.apollotelehealth.com/ Whats App: 8121015279 Regards, Jagadeesh Apollo Telehealth HR

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate. Freshers or with Experience of 1 - 3 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role or customer call-handling knowledge. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. 8. Native proficiency in Kannada/Tamil or Bengali along with English, will be considered an added advantage." Note: *******Excellent command over English, Hindi & Marathi is mandatory with fluency******* Company Website URL: http://www.apollotelehealth.com/ Regards, Sneha Roy Apollo Telehealth HR

Service Advocates are responsible for working with members who have been identified as having the most opportunity to assist with outstanding issues with the mission of resolving all concerns. The Service Advocate handles inbound member correspondence and looks for areas in which they can further assist the member to prevent future issues by considering downstream impact. Service Advocates own the identified issues and are expected to research and resolve outstanding member concerns. Service Advocates are responsible for working with members who have been identified as having the most opportunity to assist with outstanding issues with the mission of resolving all concerns. The Service Advocate handles inbound member correspondence and looks for areas in which they can further assist the member to prevent future issues by considering downstream impact. Service Advocates own the identified issues and are expected to research and resolve outstanding member concerns. Service Advocates are responsible for placing outbound calls to providers as needed.

Greetings From Scorelabs! Hindi,kannada,Tamil,English-Domestic voice process 11 openings Any PG / Graduate / 10+2 / Diploma Freshers & Experience Both Are Eligible 14k to 16k take-home salary Customer support + sales Call Hr Suvarna - 9502739374

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate. Freshers or with Experience of 1 - 3 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role or customer call-handling knowledge. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. 8. Native proficiency in Kannada/Tamil or Bengali along with English, will be considered an added advantage." Note: *******Excellent command over English, Hindi & Marathi is mandatory with fluency******* Interested candidate can share their updated resume on what's app @ 8121015279 Company Website URL: http://www.apollotelehealth.com/

Designation: Digital Sales manager - Outbound Payroll-Broking Payroll Process-Voice Graduate with 6 mths voice exp Job Location-Airoli Salary-3.25 lakh+Incentive Day Shift Work From Office Call 8080126356 /9137797705 / 9022157571 www.hyfly.in Required Candidate profile Outbound calling and converting leads of Demat account Explaining the customers product features & benefits Graduate with min 6 months of exp into voice process will be added advantage age limit-32 Perks and benefits Daily allowance Rs.150 Variable annual bonus

Looking for Right Job Top MNCs are Hiring Excellent job opportunity for top 22 companies, candidates with excellent communication skills can apply. Skills required : Basic Insurance knowledge / technical / banking / finance & Excellent Written & Communication skills. Job Role : Mail Support for claims processing. Qualification Required : Any graduate / UG / PG can apply. Shift: Us Rotational shifts. Salary: Best in industry depending on skill set. Interview rounds : HR, Comprehension / Logical test & Basic knowledge about Insurance. Work location : Bangalore Transport : 2 way cabs provided. Contact Point : Aditya - 9686682465 Note: we are hiring candidates from in & around 30 kilometres radius from the work location. Forward to your Friends as Well. Feel free to call. (Giving a call before walking in will help you in saving your time by knowing the profile exactly).\ Contact Hiring Manager Aditya @ 9686682465 / 7259027282 / 7760984460

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate. Freshers or with Experience of 1 - 3 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role or customer call-handling knowledge. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. 8. Native proficiency in Kannada/Tamil or Bengali along with English, will be considered an added advantage." Note: *******Excellent command over English, Hindi & Marathi is mandatory with fluency******* Interested candidate can share their updated resume on what's app @ 8639839227 Company Website URL: http://www.apollotelehealth.com/

Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guideline salary upto 25000 Keeping a Record of the Customers Call @ 9651923395 Alveena

The candidate will play a crucial role in the pre-sales cycle, contributing actively by conducting research and analysis on the latest trends in the Business Process Outsourcing domain for Contact Center, Healthcare, and Travel Clients. You will be responsible for identifying problem statements, devising effective solutions, and enhancing research materials as needed. Additionally, you will be expected to deliver impactful presentations, collaborate with senior executives, formulate research agendas, and assist clients and internal teams in addressing strategic business services and technology-related challenges. This position requires an individual contributor who can exhibit ownership, a hands-on approach, adept multitasking skills, attention to detail, proactive behavior, and proficiency in stakeholder management competencies. Key Requirements: - Substantial experience in the Contact Center, Healthcare, or Travel domain - Minimum of 10 years of overall work experience in a blend of International BPO and/or consulting settings - At least 4-6 years of core experience specifically in the Contact Center, Healthcare, or Travel sectors - Proficiency in written and oral communication, strong analytical abilities, and exceptional presentation creation skills - Proficient in MS Word, Excel, MS Visio, and Powerpoint Roles and Responsibilities: 1. Domain Knowledge: Possess in-depth domain expertise in the Contact Center, Healthcare, or Travel industry 2. Due Diligence: Conduct thorough assessments of requirements through documentation review and gathering intelligence 3. Solution Design: Develop comprehensive solutions for Contact Center, Healthcare, or Travel pursuits customized to specific requirements 4. Collaboration: Lead collaboration efforts with internal functions to gather inputs essential for constructing solutions 5. Documentation: Maintain detailed documentation for pursuit submissions, including deal brief, bid plan, solution summary, proposal document, pricing file (if necessary), and lessons learned 6. Bid Management: Take charge of pursuit activities during proposal development and submission, providing regular updates to internal stakeholders 7. Pricing: Oversee the pricing strategy for Contact Center, Healthcare, or Travel solutions submitted for pursuits 8. Collaterals: Develop differentiated solutions and offerings collaterals for White Papers and Blogs 9. Best Practices: Stay abreast of industry best practices and emerging trends in Contact Center, Healthcare, or Travel technology and customer service.,