175 Contact Center Jobs

Apollo Telehealth Services Were Hiring! Position: Customer Care Executive (Voice Process) Location: Madhapur, Hyderabad Landmark: Durgam Cheruvu Metro Station Note: Proficiency in English and Hindi is mandatory, along with fluency in Tamil, Kannada, or any other language apart from Telugu. Eligibility: Qualification: Any Graduate / Intermediate Freshers and Experienced candidates (1 years in Voice Process) Job Responsibilities: Identify customer needs, clarify information, research issues, and provide effective solutions. Follow communication scripts for various topics. Build strong relationships with customers by going the extra mile. Maintain accurate and comprehensive call records in the ...

Role Overview: As a Senior Manager in Customer Service Transformations, you will lead or participate in the implementation of contact centre solutions across various client organizations. Your role will involve designing and implementing best practices to ensure the successful execution of projects. You should have proven experience in project management methodology and possess strong analytical and problem-solving skills. Additionally, you will function as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice. Your expertise in Customer service, Contact Center, Service desk, Help desk verticals, statistical modeling, and machine learning will be essential for this ro...

Shift: General Day Shift (Rotational Week Off) Salary: 16,400 CTC (Net Take Home: 14,000) Qualification: Any Degree (Freshers Eligible) Good communication in English & Hindi Positive attitude & willingness to join immediately CONTACT - 7010008460

Job Description We are hiring Inbound Customer Service Agents for one of our client to provide world-class support to international customers. Responsibilities Handle inbound calls from card members: resolve queries on account balance, order status, and payment issues. Capture and document customer concerns with empathy and accuracy. Use multiple tools/screens for data entry while speaking with customers. Maintain professional call control and follow company compliance standards. Adapt quickly to new processes, policies, and systems. Requirements Any graduate/diploma or equivalent experience. Excellent English communication skills (written & verbal). Strong customer service or voice-process ...

Dear Professional !!! Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected clientele. We have been retained by ITES Company in Chennai , Currently we are looking CEM Solution/Transformation for them. Please revert with your updated profile if you are interested for this position along with your CTC details Regards Vasanthi Enrich & Enlight consultant vasanthi@enejobs.com Client: BPO Position: CEM Solution/Transformation Location: Pan India(WFO) 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS...

Dear Professional !!! Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected clientele. We have been retained by ITES Company in Chennai , Currently we are looking CEM Solution/Transformation for them. Please revert with your updated profile if you are interested for this position along with your CTC details Regards Vasanthi Enrich & Enlight consultant vasanthi@enejobs.com Client: BPO Position: CEM Solution/Transformation Location: Pan India(WFO) 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

10-15 years exp in contact center handling all process like inbound,outbound,email,chat for customer service Exposure in contact center tools & AI Excellent comm skills Presentable candidate

2–4 years of experience in a contact center as a QA, Trainer Monitor and evaluate inbound and outbound calls, chats, emails to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents Excellent comm skills

Greetings From Scorelabs! We are Hiring for Marathi Or Kannada Voice Process 11 openings Any PG / Graduate / 10+2 / Diploma Only Freshers 17k to 22 k CTC Customer support + sales Face-to-face interview Call Hr Bhargavi - 9182294454

Are you a driven sales professional with a passion for Customer Experience and emerging tech like Voice AI and Conversational AI Vion Consulting is redefining the way businesses connect with their customers and is seeking someone like you with 4-5 years of proven experience in IT Sales, particularly in the Customer Experience (CX) and Contact Center domain. **Key Responsibilities:** - Drive end-to-end sales cycles for CX and AI-driven solutions - Build and grow relationships with key clients and decision-makers - Identify new business opportunities within existing and new accounts - Stay updated on trends in Voice AI, Conversational AI, and CX tech - Collaborate with pre-sales/tech teams to ...

We Paisabazaar is hiring Team Leader & Assistant Manager (Outbound Telesales) for Gurugram Sector 44 Location. Candidate should have experience in outbound sales in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Sector 44, Gurugram Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with spee...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Responsibilities Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the ...

Techno-Functional Delivery Manager – Contact Center Transformation (Genesys Cloud CX)

Hiring Graduates/Undergrads freshers Salary of 29 in hand Rotational shifts with 2 week offs Location: Bangalore(manyatha) Candidates with excellent communication required for International voice process Contact Tara@7019561979

Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide. Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies. Network Leadership: Our global network carries 24% of the worlds internet routes, with over 7,600 petabytes of internet traffic traveling across it each month. Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global). Great Place ...

The ideal candidate for this position should have a minimum of 1 year of work experience in International Tech Support (voice process), with a preference for Contact Center experience. Excellent communication skills are a must, along with a solid background in technical/customer support. The job is located in Chennai at Ambit IT Park, and the shift is rotational night shift. The salary range for this position is between 2.5 to 5.5 LPA. The selection process for this role includes HR Screening, Communication Screening, Technical Screening, and finally, the generation of the offer letter.,

Genpact is a global professional services and solutions firm with a diverse workforce spread across multiple countries. Driven by curiosity, agility, and a commitment to creating value for clients, we work with leading enterprises worldwide, including Fortune Global 500 companies. Our purpose is to relentlessly pursue a world that works better for people, leveraging our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Vice President - Lean Digital Transformation (Customer Service / Contact Center). In this role, you will collaborate with the COO to design and implement transformation and...

Position Overview - Seeking highly skilled and motivated healow Project Manager to join the team. This role involves implementation of healow Genie, an AI powered virtual assistant for customers to enhance practice and patient efficiency. Strong background in implementation process, training and troubleshooting coupled with excellent communication, problem solving skills and comprehensive grasp of contact centre operations Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collabo...

Leading Financial Company Hiring Senior Manager (Cross Sell) Contact Center PUNE Interested please connect MAHEK 9137263337 and drop CV at quotientconsultancy@gmail.com Senior Manager Grade Pune location Business loan or LAP or HL or PL knowledge is must Communication skill must Leadership quality should be confident. This role will be team handling of 60 tele callers and 3 managers.

Job Summary : We are hiring a highly analytical and detail-oriented WFM Real-Time Analyst (RTA) to join our Workforce Management team. The ideal candidate will be responsible for monitoring real-time queue performance, ensuring optimal agent productivity, and adjusting workforce plans to meet SLA targets. Hands-on experience with Blue Pumpkin , Oracle RTA , or similar Workforce Management tools is mandatory. Key Responsibilities : Monitor real-time service levels and adherence to schedules Track agent productivity and provide instant feedback to floor supervisors Make intraday adjustments to staffing based on call volume trends Collaborate with Ops and WFM teams to optimize shift allocations...

Apollo Telehealth Services is hiring customer care executive for voice process(Male) Position : Customer Support Executive Experience of 1 - 3 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to custo...

Job Description: Operation Support for Contact center products• UCCE/PCCE implementation and troubleshooting Knowledge• CVP/ICM/CUIC/UNITY/Data base/Call manager troubleshooting and experience must• Call manager certifications renewal or update knowledge• Jabber/end points, audio/video end point knowledge and troubleshooting• Project implementation for assigned customer engagements• UCS/MCS server deployments and OS/ESX/storage/Data base implementation knowledge• Handles provisioning of phones, sites, and create and modifies dial-plan.• Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optim...