98 Contact Center Jobs - Page 2

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate, Freshers' or with Experience of 1 - 5 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Male's.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. Note: *******Excellent command over English and Hindi is mandatory with fluency******* ** Interested candidate can share their updated resume on what's app @ 8121015279 or Email I.D - Jagadeesh_ch@apollohospitals.com Company Website URL: http://www.apollotelehealth.com/

EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Job Type: Full Time (8-8.5 Hours shift) Part Time (5-5.50 Hours shift) Qualification: Full time- Minimum Graduation Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Regards Anjali Maurya 8779797282

EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Part Time (5-5.50 Hours shift) Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Send your resume on WhatsApp Anjali Maurya : 8779797282 Mail Id : amaurya1@europ-assistance.in

•PM/BA with indept understanding of designing and implementating Target Operating Models and good exposure to automate banking Contact centre/automating banking Frontline. •Proven experience in leading digital transformation projects within the contact center in the banking sector as a Business Analyst •Proficient in writing technical and business documentation and conducting comprehensive UAT. •Exceptional communication, facilitation, and stakeholder management skills, capable of engaging effectively with both technical teams and business users. •Support and advise Product Owners in the development and refinement of the product roadmap, including the creation of epics, user stories, and the management of the product backlog. •Develop and maintain Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Requirements Traceability Matrices (RTM) • Experience in presenting the project status reports in the steering committee meetings. •Project Management skills end to end delivery, RAID log reporting, Risk reporting and mitigation, presenting in Steering Cos •Agile knowledge with hands on experience in Jira/confluence. Contact center exp is mandatory Notice period - Immediate to 30 Days only

Apollo Tele Health Services is hiring for Customer Care Executive for voice process (Freshers and Experienced) Position : Customer Support Executive Qualification: Any Graduate or Intermediate, Freshers' or with Experience of 0 - 5 years in Voice Process Work Location: Shaila Towers, 8th Floor, 801 J-1/16, Street Number 17, EP&GP Block, Salt Lake Sector - V, Bidhannagar, Kolkata 700091 Opposite: Media Siti Building, Near: Decathlon Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in Customer Support role. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Male's.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. Note: *******Excellent command over English and Hindi is mandatory with fluency****** ** Interested candidate can share their updated resume on what's app @ 8697935126 or Email I.D - Jagadeesh_ch@apollohospitals.com Company Website URL: http://www.apollotelehealth.com/

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate, Freshers' or with Experience of 0 - 5 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Male's.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. Note: *******Excellent command over English and Hindi is mandatory with fluency******* ** Interested candidate can share their updated resume on what's app @ 8121015279 to schedule an interview or Email I.D - Jagadeesh_ch@apollohospitals.com Company Website URL: http://www.apollotelehealth.com/

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Hiring for Customer service: Voice roles (English) || Noida Graduation: Any graduate (except law) Work Location: Noida (Work from office) Experience: 0-2 years Language Known: English Responsibilities Respond to customer queries and customer's concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible) Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

VRM Priority Axis Bank Contact : Ganesa Subramanian whatsapp: 8056659888 (Share your resume and mention VRM Priority Bangalore) Job location : Whitefield Bangalore Candidates with Good english commn skills Any south Indian Language is must About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience. AbouttheRole Virtual relationship managers are responsible for Cross Selling (assets) business of the bank by exploring business opportunities from existing customers of the Bank. Digital RM is situated in the Outbound Contact Centre and are responsible for selling Loan products and services to customers based on their needs. They are responsible for handling queries to ensure customer satisfaction. Key Responsibilities The following to be carried through remote digital media viz. phone call, email: Work within the RM Hub to cater the service needs of Priority Customers. The Digital RM to achieve the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to him/her.The Digital RMs to provide premium customer service delivery to his/her mapped Priority portfolio. The Digital RMs to work on CASA deepening and NTB lead generation.Digital RMs to also assist in providing NDIAS services. Client Outreach - Manage the Priority portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs. Revenue Targets - Achieve the monthly assigned revenue targets through effective cross- sales generating Fee income across Investment, Assets, Cards and Liability products. Technical Skills- Effectively utilizes all applications, tools, and databases used to process transparent end to- end client support. Proficient with systems related to Banking transactions and services. Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Customer Service and Sales - Up selling, cross- selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer s Banking Requirements. Role & responsibilities Preferred candidate profile ualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution. 2- 5 yearsrelevant role/ BFSI sector. Role Proficiencies: For successful execution of the job, a candidate should possess the following: Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Strong willingness to work in Relationship Management; Banking operations and products including investment products Prior experience in Sales. Knowledge of Mutual Fund, Life insurance, General insurance, PMS and structure products. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department. Perks and benefits

Role & responsibilities : Collection of current dues Call the Delinquent customers & collect maximum payment through online. Educate the customers and resolve the customers problem. Follow up with the customers with updated data report. Suitable canadiate can visit the below venue for face-to-face interview Venue - L&T Finance , Gate no 6, A wing, 4th floor, LTI Mindtree, near Hotel Abhishek MIDC, Mahape Ghasoli Pin 400701

Payroll-Mutual Fund Co Process-Inbound Voice Des-Mutual Fund Advisor Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 21000 Work Location-Thane/Mumbai/Vashi/Belapur Call-9137797705 Hrutika 9082104424 Sanika www.hyfly.in Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs Perks and benefits Medical Allowance + Daily Allowance

Consultant needs to handle Queries, Requests & Complaints from customers provide excellent customer experience at every interaction & ensuring end to end resolution Salary upto 35k Work from home available if interested pls call Pallavi 9343632026

About the Role Were looking for an experienced and driven Sales Contact Center Manager to lead our life insurance contact center operations. You will be responsible for driving online sales conversions, managing a high-performing telesales team, and ensuring a seamless experience for every customer who engages with us over the phone. This is a high-impact role that blends team leadership, sales accountability, and customer engagement. Key Responsibilities Oversee day-to-day operations of the contact center, ensuring sales targets and SLAs are met Lead, coach, and guide the telesales team to drive issuance and improve conversion rates Monitor lead quality and pipeline progression using the Lead Management System (LMS) Regularly monitor sales calls to ensure quality, adherence, and effective pitch delivery Personally interact with select customers for post-sale feedback, testimonials, and experience audits Handle customer escalations tactfully, ensuring timely resolution and superior service recovery Analyze team performance metrics and implement process improvements and training where needed Work closely with the D2C sales lead and cross-functional teams to align sales operations with broader business goals Who You Are 4-5 years of experience in managing contact center/telesales teams, with mandatory experience in life insurance sales Strong understanding of the online life insurance buying journey and digital funnel management Hands-on experience working with CRM and Lead Management Systems Proven track record of managing escalations, maintaining high service quality, and conducting call audits Comfortable speaking with customers directly to gather insights and improve experiences Strong operational rigour, team leadership, and problem-solving skills

Job Title: Financial Planning Specialist Voice Process (Night Shift) Location: Noida Experience: 1-5 Years Shift: 8:00 PM 4:30 AM (Night Shift) Job Description: We are looking for candidates with excellent communication skills and a solid understanding of financial planning to support global clients via voice-based interactions. This is a high-impact role in the wealth management space. Key Skills: Voice Process – International Financial Planning, Wealth Management Mutual Funds, Stocks, Bonds, Debt & Equity Strong interpersonal & communication skills NCR-based candidates preferred Perks & Benefits: 2-way Cab (Pickup & Drop) Medical Insurance Coverage Annual Performance Bonus Global work environment with growth opportunities Apply now and drop your CV ( Shreya-7669341909)

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Hello Job Seekers, Hiring for a Team Lead / Process Trainer role at Noida location for an US Process! Location : Noida Team Lead CTC: 6.75 LPA Team Management : Supervise day-to-day activities, ensure workflow efficiency, and motivate team members. Performance Monitoring : Track KPIs, SLAs, and implement corrective actions to meet targets. Process Improvement : Identify gaps, suggest optimizations, and collaborate with stakeholders for better outcomes. Conflict Resolution : Address team issues promptly and maintain a positive work environment. Training & Development : Guide new hires, provide feedback, and ensure skill enhancement for team members. Client Interaction : Act as the liaison for client updates, performance reports, and issue resolution. Process Trainer CTC: 7 LPA Conduct comprehensive training sessions for new hires on process guidelines, tools, and best practices. Provide refresher training for existing employees to ensure alignment with process updates and standards. Work with team leaders, quality analysts, and management to identify training needs and areas for process improvement. Participate in calibration sessions to ensure uniformity in operations and understanding of quality parameters. Requirements (For Both Roles) : Prior experience in a similar role for a US process. Strong leadership and communication skills. Proficiency in process management tools and techniques. Flexibility to work in shifts as per US timings. 5 Days working Both Side Cabs available Interested candidates can connect over call at- 9569902470 #bpojobs #internationalprocess #USPROCESS #jobs2024 #voiceprocess #usteamlead #noidajobs #shrinkage #attrition #SLA #callquality

Deputy Manager (Intl Voice Process) Exp- 7+ Years (4+ Yrs as TL/AM on paper) Loc- Gurgaon Skills- Customer Service, Operations, Voice, Team handling, SLA, AHT, WFM, Client Mgt etc Pkg- 12 LPA Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Candidate should be avl for F2F Interview.

(CCaaS) Contact Center Location: Bangalore/pune Experience: 5 to 8 years About the Opportunity: An exciting opportunity to nurture your career with Mphasis, one of the India's reputed IT service and consulting companies. We are seeking a highly skilled professional with experience CCaaS solutions such as Genesys, NICE etc along with knowledge of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. The ideal candidate will play a vital role in the successful implementation, upgrade, and functionality testing of the CCaaS solution and adjuncts. This individual must possess strong technical knowledge, and a customer-centric approach. Responsibilities: • Implementation, and optimization of cloud-based Contact Center solutions along with knowledge of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. • Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc. • Contact Center configuration and administration of Queues, call routing, hunt-groups, agents etc. • Coordinate with internal teams and external vendors to streamline the implementation process. • Follow change management processes to execute the implementation steps. • Deploy and configure the CCaaS solution along with integration of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. • Troubleshoot technical issues and fix issues during the implementation phase. • Perform end-to-end project implementation, ensuring adherence to timelines. • Oversee quality assurance processes to identify and address any issues during the implementation phase. • Perform thorough testing to ensure each function and feature is working as expected. • Participate in UAT with the customer to ensure the solution meets their expectations. • Provide post-implementation support for ongoing issues and deliver a positive user experience. • Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively. Qualifications: • Bachelors degree in computer science, Information Technology, or equivalent. • Proven experience in implementing and configuring CCaaS solutions as Genesys, NICE etc. • Strong understanding of contact center technologies, telephony, and 3 rd -party application integrations. • Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams. • Self-motivated, muti-tasking and capable of working independently with minimal supervision. • Flexibility with work timings to align with customer’s working hours and project delivery timelines. • Certifications in Contact Center, CCaaS or related technologies are an added advantage.

Role & responsibilities * Proven experience in a presales role, with a track record of driving successful sales outcomes, Lead Generation, Data Management, team handling and contact centre management. * Strong understanding of Presales Lead Generation. * Exceptional communication, presentation, and negotiation skills. * Strategic thinker with a results-oriented approach and the ability to inspire and lead a team. * If you're ready to take on this exciting challenge and make a significant impact, wed love to hear from you! Apply now by sending your resume If Interested then connect with shravani.m@genxhire.in OR 7710889351

Hiring for a Quality Analyst/ Assistant Travel domain experience is mandate Overall Quality Governance Collaborating with outsource partner to set up quality methodology and drive improvement across CTQ/CTP’s Location- Gurgaon Required Candidate profile Graduate, Preferrable MBA Having overall 10-12 years of experience in Project / Quality Management role and should have handling multiple projects especially in contact centre / BPO set up

Hiring for a Trainer / Assistant manager training TRAVEL PROCESS EXPERIENCE MUST Trainer- Vendor Governance (Travel exp mandate) AM Trainer- Contact Center Excellent Communication Skills 5 to 7 years of experience as a trainer Location- Gurgaon Required Candidate profile Familiarity with contact center technologies and customer relationship management (CRM) systems

Resolve complex technical issues including analyzing SIP traces. Exp integrating Genesys with various 3rd party systems. Exp with omnichannel contact center solutions. REST API & Agile Scrum exp Telephony: Genesys Cloud Edge Devices and SIP Trunking

Role & responsibilities : Collection of current dues Call the Delinquent customers & collect maximum payment through online. Educate the customers and resolve the customers problem. Follow up with the customers with updated data report. Suitable canadiate can visit the below venue for face-to-face interview Venue - L&T Finance , Gate no 6, A wing, 4th floor, LTI Mindtree, near Hotel Abhishek MIDC, Mahape Ghasoli Pin 400701

Sales Manager IT & Contact Center Solutions Location: Ahmedabad Join a Leading IT Solutions Provider & Drive Sales Growth! Are you a results-driven sales professional with a passion for IT and Contact Center Solutions? We are looking for a Sales Manager to lead business growth in the West Region for a reputed IT solutions provider. If you have a strong track record in IT sales and business development, this is an exciting opportunity to make a significant impact. Key Responsibilities: Drive new lead generation and customer acquisition across the West Region. Build and nurture relationships with OEM partners in Voice, Video-AV & Networking domains. Develop and execute territory and strategic account plans to maximize revenue growth. Identify and capitalize on new business opportunities, expanding the company’s customer base. Collaborate with internal technology teams to provide seamless sales solutions while focusing on commercial sales. Qualifications & Skills: Bachelor’s degree (or equivalent combination of education and experience). 8+ years of industry experience in IT sales, specifically in Contact Center Solutions and related domains. Certifications in Voice Telephony (On-Prem & Cloud) and Networking are a strong advantage. Strong electronic correspondence and business research skills. Excellent analytical, communication, and customer-handling skills. Proficiency in English (written and verbal). Why Join Us: Be part of a dynamic and growing IT solutions provider. Collaborate with top-tier OEMs and industry leaders. Opportunity to develop strategic sales plans and drive impactful business growth. Competitive salary and career growth opportunities in a fast-paced environment. If you are ready to take the next step in your sales career, apply today and be part of an innovative and ambitious team! Apply Now!

Hi We are hiring for Leading ITES Company for Collection - Manager Role Job Description: 8-10 years of overall work experience At least 5 years of leading a B2B Collections/OTC tower and experience of managing multiple teams. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Lead weekly/monthly/Quarterly performance reviews with the client. Coaching & feedback of the Tower Leads/ team leaders in terms of their team performance, people management, attrition, quality & complaints Managing the project to deliver SLAs & KPIs, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best promotes companys cultural values and behaviors, ensuring the team to have the appropriate training, skills, and knowledge to be able to provide best customer services on every occasion, and are motivated to deliver against challenging standards of service levels. Managing client Relationship by creating win-win scenarios and add value through process improvement or cost savings. Ability to manage internal and external/client escalations and resolution handling. Good Working knowledge of upstream functions like sales, order management, master data management, credit management, billing, and downstream functions like - cash apps, deductions, dispute management etc. Potential risks identification and management. Awareness of failure points within operations and ability to plug- in effective mitigations timely. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction. Build enough backup capability within the team to manage training, attrition, and expansion needs. Resource Specification Prior experience of managing a team in International B2B Collections process with a span of 100+ Excellent communication skills in English (Written & verbal) Excellent interpersonal and client relationship skills Must possess functional and strategic knowledge of domain to manage and add value to the metrices. Data orientation, Analytical ability & Presentation skills with good knowledge of MS Office tools like Excel/PowerPoint To Apply for Manager - Collection Role in Gurgaon . Click the below link https://outpace.in/job/manager-collections/

Hi We are hiring for Leading ITES Company for Collection - Process Trainer Role Job Description: Minimum of 3-5 years relevant experience gained account receivables. Continuously revise training material, Quality checks & Standards and implement changes wherever needed Report on effectiveness of training and coaching interventions (pre & post) Ensure all training is followed by an assessment of understanding Operate within the set policies Person Specification Advanced interpersonal and customer service skills A customer focused, enthusiastic and flexible approach Excellent written, verbal and presentation/facilitation skills Ability to accurately interpret information as well as demonstrate satisfactory problem solving skills Ability to comprehend and apply program policies and procedures in an effective manner Competencies/Skills: Should be highly process oriented Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff Operational knowledge of MS Office: Excel, Word and PowerPoint Ability to problem solve. Self-development skills. Ability to handle multiple projects and prioritize Ability to identify training needs and prepare modules accordingly Qualifications: Graduate Desirable: Financial background with STRONG O2C account receivables experience as collection agent. Then have moved into a Coaching role, then promoted to a Training specific role. To Apply for Process Trainer - Collection Role in Gurgaon. Click the below link https://outpace.in/job/process-trainer-b2b-collection/