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Genesys Expert

Genesys Expert

Infosys

5 - 9 years

0 Lacs

chennai tamil nadu

Posted:3 days ago| Platform: Shine logo

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Skills Required

contact center internet of things iot cc contact center genesys network

Work Mode

On-site

Job Type

Full Time

Job Description

As an Infoscion at Infosys, your primary role will be to lead the engagement effort in providing high-quality consulting solutions to customers. This involves guiding the team through problem definition, diagnosis, solution design, development, and deployment. You will review proposals, analyze solutions, identify change management requirements, and propose structured approaches for managing change using various communication mechanisms. Additionally, you will coach the team, provide subject matter training, and motivate team members through effective feedback and recognition. Key Responsibilities: - Lead engagement efforts in providing consulting solutions to customers - Review proposals, analyze solutions, and identify potential risks and issues - Propose structured change management approaches - Coach team members, provide subject matter training, and motivate through feedback and recognition - Contribute to unit-level and organizational initiatives for delivering high-quality consulting solutions Qualifications Required: - Good knowledge of software configuration management systems - Strong business acumen, strategic thinking, and cross-industry thought leadership - Awareness of latest technologies and industry trends - Logical thinking, problem-solving skills, and collaboration abilities - Industry domain knowledge in two or three areas - Understanding of financial processes and pricing models for projects - Client interfacing skills - Knowledge of SDLC and agile methodologies - Project and team management skills If you believe you possess the skills and mindset to assist clients in their digital transformation journey, Infosys is the place for you!,

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