115 Contact Center Jobs - Page 3

Apollo Telehealth Services We're Hiring! Position: Customer Support Executive (Voice Process) Location: Madhapur, Hyderabad Landmark: Durgam Cheruvu Metro Station ********* Note: Excellent fluency in English, Hindi, and an additional language Kannada or Tamil preferred******* Qualifications: Any Graduate or Intermediate Freshers and Experienced (05 years in Voice Process) Job Responsibilities: Identify customers needs, clarify information, research issues, and provide solutions Follow communication scripts for different topics Build sustainable relationships and go the extra mile to engage customers Keep accurate records of all conversations in the call centre database Coordinate with various teams to ensure smooth service delivery Requirements: Prior experience in customer support (preferred) Strong phone & verbal communication skills with active listening Customer focus and adaptability to different personality types Ability to multitask, prioritize, and manage time effectively Good typing speed Flexibility to work rotational shifts (Note: no night shift for female candidates) Own transportation Mandatory Documents: Updated Resume Aadhar Copy How to Apply: WhatsApp your updated resume: +918121015279 Email: Jagadeesh_ch@apollohospitals.com Apollo Telehealth Services

Greetings From Scorelabs! Tamil, Kannada, Gujarati 8 openings Any PG / Graduate / 10+2 / Diploma Freshers & Experience Both Are Eligible 16k to 18k take-home salary Customer support + sales Call Hr Lavanya - 8464822386

Greetings From Scorelabs! Telugu/Hindi/Kannada/Tamil 15 openings Any PG / Graduate / 10+2 / Diploma Only Expereinced ( 1 year In Any Voice Process ) 19k to 26k CTC Customer support + sales Face-to-face interview Call Hr Darshana - 9121280921

Job Description: We are looking for a skilled Genesys Cloud Developer to design, develop, and implement contact center solutions using Genesys Cloud CX (formerly PureCloud) . The ideal candidate will have experience with Genesys APIs, Architect flows, integrations , and custom development in cloud environments. Role &Responsibilities: Develop and maintain contact center applications using Genesys Cloud CX . Design and configure Architect call/chat flows and self-service IVRs. Work with Genesys Cloud APIs (REST) for automation, reporting, and integrations. Build custom solutions using Node.js / Java / Python to extend platform capabilities. Integrate Genesys Cloud with CRMs (Salesforce, Zendesk), third-party systems, and bots (Dialogflow, Lex). Implement and manage Data Actions , webhooks , and event-driven flows . Monitor performance, troubleshoot issues, and optimize existing implementations Collaborate with product, operations, and QA teams to deliver high-quality solutions. Required Skills & Qualifications: 3+ years of hands-on development experience with Genesys Cloud CX (PureCloud) Strong understanding of Genesys Cloud APIs , OAuth2, and RESTful services. Experience in call/chat flow design using Architect . Proficient in one or more programming languages: JavaScript/Node.js, Python, Java, or C# . Knowledge of AWS Lambda , serverless functions, or similar cloud services is a plus. Familiarity with CRM integrations , especially Salesforce, is a strong advantage. Experience with chatbots (Google Dialogflow, Amazon Lex) is desirable. Strong analytical and troubleshooting skills. Excellent communication and collaboration skills.

VRM Priority Axis Bank Contact : Ganesa Subramanian whatsapp: 8056659888 (Share your resume and mention VRM Priority Bangalore) Job location : Whitefield Bangalore Candidates with Good english commn skills Must known Local / languages - Kannada / Malayalam / Tamil About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience. AbouttheRole Virtual relationship managers are responsible for Cross Selling (assets) business of the bank by exploring business opportunities from existing customers of the Bank. Digital RM is situated in the Outbound Contact Centre and are responsible for selling Loan products and services to customers based on their needs. They are responsible for handling queries to ensure customer satisfaction. Key Responsibilities The following to be carried through remote digital media viz. phone call, email: Work within the RM Hub to cater the service needs of Priority Customers. The Digital RM to achieve the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to him/her.The Digital RMs to provide premium customer service delivery to his/her mapped Priority portfolio. The Digital RMs to work on CASA deepening and NTB lead generation.Digital RMs to also assist in providing NDIAS services. Client Outreach - Manage the Priority portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs. Revenue Targets - Achieve the monthly assigned revenue targets through effective cross- sales generating Fee income across Investment, Assets, Cards and Liability products. Technical Skills- Effectively utilizes all applications, tools, and databases used to process transparent end to- end client support. Proficient with systems related to Banking transactions and services. Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Customer Service and Sales - Up selling, cross- selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer s Banking Requirements. Role & responsibilities Preferred candidate profile ualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution. 2- 5 yearsrelevant role/ BFSI sector. Role Proficiencies: For successful execution of the job, a candidate should possess the following: Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Strong willingness to work in Relationship Management; Banking operations and products including investment products Prior experience in Sales. Knowledge of Mutual Fund, Life insurance, General insurance, PMS and structure products. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department. Perks and benefits

Job Title: Customer Care Executive Telecom Department: Customer Service / Support Location: [City, Office Location or Remote] Reports To: Customer Service Manager / Team Leader Employment Type: Full-Time. Job Summary: We are seeking a dedicated and customer-oriented Customer Care Executive to join our telecom support team. The ideal candidate will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring high levels of customer satisfaction across voice, email, and chat channels. Key Responsibilities: Handle incoming customer calls, emails, and chats related to telecom services. Provide accurate information regarding products, plans, billing, and technical support. Troubleshoot and resolve service-related issues efficiently. Escalate complex or unresolved issues to the appropriate department or technical support. Maintain records of customer interactions and update internal databases. Ensure a high standard of professionalism and empathy in every interaction. Meet or exceed daily KPIs such as call handling time, resolution rate, and customer satisfaction score. Follow company procedures, scripts, and compliance regulations. Promote and upsell additional telecom services or plans where applicable. Requirements: Education: High school diploma. Experience: 06 years in a call center or customer service role. Skills: Excellent communication and interpersonal skills Ability to multitask and handle pressure in a fast-paced environment Basic technical understanding of telecom services Problem-solving attitude and attention to detail Proficiency in CRM tools and Microsoft Office Contact Point : Rashmi - 7760984460 Mallik - 7259027282 Vishnu : 7259027295 Deepa : 9900024811 Aditya : 9686682465

Designation: Digital Sales manager - Outbound Payroll-Broking Payroll Process-Voice Graduate with 6 mths voice exp Job Location-Airoli Salary-3.25 lakh+Incentive Day Shift Work From Office Call 9022157571 Pooja email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Outbound calling and and help them opening Demat account Explaining the customers product features & benefits Graduate with min 6 months of exp into voice process will be added advantage age limit-32 Perks and benefits Daily allowance Rs.150 Variable annual bonus

Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Required skills: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. Provide real-time support to resolve technical and operational challenges efficiently. Maintain and update knowledge base documentation, SOPs, and best practices . Collaborate with automation teams to streamline routine operational tasks. Technical support, contact center operations, or IT service management . Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals . Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows . Basic knowledge of VoIP, SIP protocols, and network troubleshooting . Education and/or Experience: Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). AWS or ITIL certifications are advantageous. Strong communication and problem-solving skills. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Job Type: Full Time (8-8.5 Hours shift) Part Time (5-5.50 Hours shift) Qualification: Full time- Minimum Graduation Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Regards Anjali Maurya 8779797282

We have huge opening in BPO Inbound(Voice) Salary :18000-35000 Location : Bangalore Interview Process : HR Round,Ops Round,Client Round Candidate need to resolve customer queries, complaints and escalation if interested call Nidhi 8982430907

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate. Freshers or with Experience of 1 - 3 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role or customer call-handling knowledge. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. 8. Native proficiency in Kannada/Tamil or Bengali along with English, will be considered an added advantage." Note: *******Excellent command over English and Hindi is mandatory with fluency******* Interested candidate can share their updated resume on what's app @ 8639839227 Company Website URL: http://www.apollotelehealth.com/

Required skills Cisco Contact Center implementation, migration, upgrade, consolidation etc Cisco Unified Call Manager (CUCM), Contact Center (UCCE, UCCX & PCCE) Good communication

Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Mandatory: Excellent Communication Verbal & Written In English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Amazon Connect" Requirement : - Must have experience in Amazon Connect, Contact Centre Transformation, Functional Role, Project/Client Facing, - Exp 4-15 Years Email id - Ritika@albireorecruiters.in

Hey Folks, Job Opening: Customer Service Representative (Voice & Chat Process) Locations : Noida & Gurugram Positions : Voice & Chat Process Experience : Fresher & Experienced (Undergraduates/Graduates) Salary : Noida: Up to 3 LPA Gurugram: Up to 3.8 LPA (Domestic) | Up to 4.5 LPA (International) Job Description: We are looking for enthusiastic and customer-focused individuals to join our team in Noida and Gurugram for Voice and Chat-based Customer Service roles. If you have excellent communication skills and a passion for delivering outstanding service, this is the perfect opportunity for you! Key Responsibilities : Handle inbound and outbound calls or chat conversations with customers. Provide product/service information and resolve customer queries with empathy and efficiency. Ensure customer satisfaction and retention. Follow up on customer issues to ensure resolution. Maintain a positive and professional attitude during interactions. Requirements : Excellent verbal and written communication skills. Ability to handle customer complaints and provide solutions. Flexible to work in rotational shifts (if required). Freshers or experienced candidates can apply. Educational Qualification: Undergraduate/Graduate (Both can apply). Salary & Benefits : Attractive incentives and performance bonuses. Friendly work environment and growth opportunities. For International Process, 5 Days working. Both ways cab provided Contact : For more details or to apply, please contact Tamanna - 7355013912 Fauzia - 9569902470 Apply Now and Be a Part of Our Winning Team! Regards, Tamanna Akhtar Shiningstars ITPL #jobs #jobsinnoida #jobsingurgaon #international #customerservice #delhijobs #bpo #bpojobs #chatprocess #blended #voice #communication

Role & responsibilities You may please refer below Job Description for Call center manager Should have relevant experience of Managing External / Internal Call center with minimum capacity of 50 Tele-callers , 1 Process / Floor manager & 2/3 Team Leaders. To Have appropriate Dialer knowledge ( Like Campaign Strategy , Predictive , Preview & Manual Calling ). Basic knowledge to review Dialer reports / MIS’s. Meeting Bucket wise Resolution and rollback targets month on month for the locations managed. Ensuring 100% coverage of accounts and appropriate feedback trails in system. To clear all audits (Internal/ ORM/ External/ CST) with NIL critical observations. To resolve all complaints within prescribed TAT. Adherence to all processes pertaining to collections in the locations managed.

Designation: Digital Sales manager - Inbound Payroll-Broking Payroll Process-Voice Graduate Fresher Can apply Job Location-Airoli Salary-3.25 lakh+Incentive Day Shift Work From Office Call 8779281301 Yogesh email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Responsible for the Cross selling of products viz. Corporate Fixed Deposits, Bonds, Mutual Funds and other distribution products Calling and and help them opening Dmat account Perks and benefits Daily allowance Rs.150 Variable annual bonus

Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Greetings From Scorelabs! English / kanada/Hindi/ malayalam 11 openings Any PG / Graduate / 10+2 / Diploma Only Freshers 20k to 21k take-home salary Customer support + sales Face-to-face interview Call Hr Darshana - 9121280921

Role & responsibilities Key Responsibilities: • Customer Payment Follow-Up: • Contact customers via phone, email, or written correspondence to collect overdue payments and outstanding invoices. • Maintain regular follow-up with customers to resolve any payment issues and ensure timely collection. • Document all communications with customers regarding payment status, issues, or resolutions. • Account Management: • Monitor accounts for payment delays and identify accounts that need immediate attention. • Review aging reports to prioritize and manage collections based on the age of the debt. • Update and maintain accurate records in the system for each customer account. • Dispute Resolution: • Investigate and resolve billing disputes, working closely with internal teams (sales, billing, customer service) to resolve issues effectively. • Ensure that customer concerns are addressed promptly and professionally to avoid delays in payment. • Payment Negotiation & Arrangements: • Negotiate payment terms, payment plans, or settlements for overdue accounts, while ensuring alignment with company policies. • Process and document any agreed-upon payment arrangements or adjustments.

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios.

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios.

*Graduate Candidates Required. *Freshers and Experienced both can apply. *Good Communication skills required. *6 Days working. *Salary up to 4 Lakhs *One side cab in Odd hours. *Only Immediate Joiners if interested pls call Pragati 73795 47131

Experience with cloud technologies, such as AWS in using AWS IAM, VPC, KMS, Secrets Manager services and AWS Certified Security Specialty Experience with cloud technologies, such as AWS, Azure, or GCP Prior experience working with Phone/Voice authentication technologies Neustar Authenticator/Account link experience Nice Engage/RTA experience Previous experience in planning and managing IT projects Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing. Participate in efforts related to designing, planning, enhancing, and testing all cybersecurity technologies used in managing external client authentication. Other contact center experience like Genesys, Avaya, and Cisco cubes could be considered as well. Any voice experience in the contact center space such as Sip, Session Boarder Controllers, Cisco, AWS WebRTC Phones, Google Voice.

Greetings From Scorelabs! Tamil , Kannada , Oriya , Marathi 11 openings Any PG / Graduate / 10+2 / Diploma Only Freshers 16k to 23k take-home salary Customer support + sales Face-to-face interview Call Hr Lavanya - 8464822386