98 Contact Center Jobs - Page 3

Hi We are hiring for the ITES Company for Team Lead Role. Job description: Minimum Experience of 2 yrs dealing with End customers as customer service is required. Should have managed a HR Helpdesk team of around 20-25 FTE. Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Skills: Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore : Search Team Lead Contact Center (Job Code # 3)

Hi We are hiring for the ITES Company for Team Lead Role. Job description: Minimum Experience of 2 yrs dealing with End customers as customer service is required. Should have managed a HR Helpdesk team of around 20-25 FTE. Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Skills: Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore : Search Team Lead Contact Center (Job Code # 3)

Responsibilities Analyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality. Understand client transformation needs and design customized solutions. Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs. Create compelling pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Work on the opportunity commercials and create business value for the proposal. Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely. Travel to client location (need basis)/ locations across India/globally for client meetings, solution workshops and bid war rooms. Create industry specific white papers, point of view and case studies on CX. Skills Excellent written and oral communication and interpersonal skills (ability to articulate key messages) Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc Strong understanding of Contact Center processes and workflows. Experience supporting and participating in C-level presentations. Ability to work independently and as part of a team. Strong problem-solving and analytical skills Excellent with MS Office (must have good PowerPoint, Excel and Word skills) Key Asks Experience in working with global clients in Customer Experience Operations and Pre Sales/ Solution Continuously upgrade in the customer experience technology space Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission with stringent timelines). Should be able to work independently with minimum inputs and in ambiguous scenarios.

Contact potential customers via phone to introduce insurance products and services. Conduct outbound calls to generate leads and follow up on warm leads. Listen attentively to customer needs and provide accurate information about insurance policies. Assess clients' requirements and recommend suitable insurance coverage options. Explain policy features, terms, and conditions in a clear and understandable manner. Provide quotes and assist customers in completing applications. Maintain detailed records of customer interactions and transactions. Meet or exceed monthly sales targets and performance goals. Stay up-to-date with industry trends and product knowledge. Collaborate with the sales team to optimize lead generation strategies.

- Handle incoming calls and chats from our valued customers with a friendly and helpful attitude. Investigate and troubleshoot issues raised by customers, utilizing basic log checking skills to identify and resolve problems promptly. - Demonstrate out-of-the-box thinking to provide creative solutions to customer inquiries and concerns. - Maintain strong memory of product features, updates, and common customer issues to deliver accurate and efficient support. - Communicate effectively with customers to ensure their questions are answered and issues are resolved to their satisfaction. - Collaborate with team members to share insights, best practices, and contribute to continuous improvement efforts. - Adapt to a rotational shift schedule to ensure coverage during peak support hours. We are looking for candidates who have: - Basic knowledge of troubleshooting techniques and the ability to investigate technical issues. - Strong communication skills, both verbal and written, with a customer-centric approach. - Ability to think creatively and propose innovative solutions to customer problems. - Excellent memory retention and ability to quickly recall product information. - A team player mentality with a willingness to collaborate and support colleagues. - Willingness to work in a mandatory in-office culture during the internship period.

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes Youll be actively participating in initiatives to improve customer service, processes and procedures Youll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, youll be providing crucial support to customers and colleagues in our contact centres. Youll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Mega Walk-In drive for Customer service: Voice roles (English) on 3rd April 2025 (Thursday) || Gurgaon Date: 3-April-2025 (Thursday) Time: 11:30 AM - 2:00 PM Venue: Genpact Office Ground floor, Sec-18, Plot 22A&B, Gurgaon Graduation: Any graduate (except law) Work Location: Gurgaon (Work from office) Experience: 0-2 year Shifts: Flexible with any shift Language Known: English Responsibilities Respond to customer queries and customer's concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible) Candidates upto 2-year experience in voice process are eligible Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Mega Virtual drive for Customer service: Voice roles (English) on 2nd April 2025 || Gurgaon Date: 2-April-2025 (Wednesday) Time: 11.30 AM - 1.00 PM MS Teams ID: 470 793 193 672 MS Teams Passcode: Sd98YR72 Graduation: Any graduate (except law) (We are not considering undergraduates and pursuing candidates for these roles) Work Location: Gurgaon (Work from office) Experience: 0-2 year Shifts: Flexible with any shift Language Known: English Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are eligible Candidates upto 2-year experience in voice process are eligible Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

Hi There Want to talk to us about how we can help you ? Call / Whats App Us on 9779924404 For Interview Must have Excellent English Communication skills Work From Office International BPO @ Chandigarh / Mohali Rotational Shifts Voice / Chat

MEGA HIRING | TEAM LEAD | DOMESTIC PROCESS | CUSTOMER SERVICE VOICE PROCESS Job Title: Team Lead Customer Service (Domestic Voice) Location: Noida & Gurgaon Employment Type: Full-Time Work Mode: Walk-in Interview Only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider, committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced Team Leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: - Minimum 3 years of overall experience in the BPO/customer service industry - At least 1 year of on-paper experience as a Team Lead in a domestic voice process - Excellent communication and interpersonal skills - Proven ability to manage and motivate teams effectively - Comfortable with a 6-day working schedule Salary: - In-hand package: Up to 35,000 per month Key Responsibilities: - Lead and manage a team of customer service executives, ensuring they meet performance targets - Monitor and track team performance metrics, including productivity, quality, and customer satisfaction - Handle customer escalations and ensure timely resolution of issues - Provide regular coaching, feedback, and support to enhance team performance - Collaborate with the quality and training teams to improve service delivery standards - Prepare detailed performance reports and ensure adherence to service guidelines - Foster a positive and collaborative work environment Interview Details: - Mode: Walk-in interview only - Immediate joiners or candidates with a maximum 15-day notice period will be preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) . For ongoing job updates, follow our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting Applications for Customer service: Voice roles (English) || Hyderabad Graduation: Any graduate (except law) (We are not considering undergraduates and pursuing candidates for these roles) Work Location: Hyderabad (Work from office) Experience: 2-5 year Shifts: Flexible with any shift Language Known: English Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are not eligible Candidates with previous exp. in voice process (2-5 years) can appear for interview. Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Hiring for Customer service: Voice roles (English) || Gurgaon Graduation: Any graduate (except law) Work Location: Gurgaon (Work from office) Experience: 0-3 years Shifts: Flexible with any shift Language Known: English Responsibilities Respond to customer queries and customer's concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible) Candidates upto 3-year experience in voice process are eligible Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Network Voice Cisco L2 3 to 5 years of hands-on experience on Unified Communications and Collaboration products portfolio. Knowledge of Avaya IPT will be an added advantage. Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle Understanding of Cisco Video end points and expressways Understanding of Cisco Webex suite (calling, contact center, control hub etc) Understanding of broadcast paging (Singlewire) Understanding of Microsoft Teams Enterprise Voice Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN Basic understanding of Cisco C series and B series server management Good communication skills, Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Technically upgrade across versions of environment when required Understanding of ITIL framework On - call support Certifications: CCNA (Mandatory) CCNP Collaboration (Preferred) KEY TECHNOLOGIES: CUCM & Unity connection 12.x and 11.x Webex Cloud SIP Trunks, MGCP and H.323 gateways. Understanding of voice provisioning tools (Kurmi, VOSS etc) Basic troubleshooting knowledge on Avaya Aura products Basic MACD knowledge of Cisco UCCX Basic MACD knowledge of MS TEAMS EV Interested candidates can share their resume at namrata.srivastava@hcltech.com

Responsibilities: Handle inbound calls professionally, addressing customer inquiries, and complaints, and providing solutions effectively. Ensure high-quality customer service and maintain customer satisfaction by resolving issues promptly. Collaborate with cross-functional teams to achieve performance targets and deliver exceptional service. Maintain accurate records of customer interactions and transactions. Stay updated with product knowledge and company policies to provide accurate information to customers. Adhere to established processes and procedures to deliver consistent results. Requirements: Minimum 1 year of experience in an international voice process role. Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written), Strong customer service and problem-solving abilities. Ability to work in a fast-paced environment. Proficiency in using computer systems and applications. Flexible to work in Night shifts. Must be based in Chennai, Tamil Nadu. 5 days working with 2 fixed off days. Cab facilities will be provided. Competitive salary and performance-based incentives.

Helping Investor in investing in Mutual Fund Schemes Advisory Role i.e.Investment Advisor, Mutual fund investment, KYC clarification, Handling Queries and Grievance,Redemption Maintain Portfolio of HNI Clients,connect with them related to SIP Schemes Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / call 9773553319 Simran Age should be 20-32 yrs Perks and benefits Medical Allowance + Daily Allowance

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Hiring for Customer service: Voice roles (English) || Gurgaon Graduation: Any graduate (except law) Work Location: Gurgaon (Work from office) Experience: 1-4 years Shifts: Flexible with any shift Language Known: English Responsibilities Respond to customer queries and customer's concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Candidates upto 4-year experience in voice process are eligible Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Fresher and Experienced both can apply Under Graduate and Graduate can apply English Should be Good Must be ok with voice process. Ability to work quickly under pressure. Able to resolve customer 's queries. for more details call Nancy 7470918234

Dear candidate, Exciting opportunity for senior associate profile in a blended process!! We are looking out experienced candidates with good communication skills for a US healthcare process. Job Description: Company Name - IKS Health Profile - Revenue Cycle Representative (Medical Billing) Required experience- Need minimum 1 year experience in voice/customer service/customer support/semi voice process/blended process etc. (freshers are not required) Qualification - Graduate only Skills required- Need excellent English communication skills. Salary- Upto 3.3 LPA CTC Days of working- Fixed Saturday & Sunday off Shift type - Night shift Shift Timing - 5.30 pm to 2.30 am Free Home pick and drop anywhere in Mumbai Other benefits- Night shift allowance, PF,Gratuity,ESIC, Overtime pay, etc Kindly call give your acknowledgement to this mail if you are interested to apply for this position. You can connect with HR Muskan @ 8108789780 or send mail to muskan.shaikh1@ikshealth.com

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10+ years in US/Canada Payroll consulting, What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.oGraduate in any disciplineoMinimum 10+ years of experience in US/Canada Payroll consulting, solution, and deliveryoExperience working in a Customer Service environment (payroll support experience preferred)oStrong customer engagement skills to drive transition activitiesoEnd to End knowledge of HR functionoGood analytical and problem-solving skills and ability to handle difficult client interactionsoTravel readiness and flexibility to work in different time zonesoPayroll and HR certifications highly preferred (FPC, CPP)The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Active Payroll Processing Pension Payroll Processing Mobility Payroll Processing Allocation of Time (Positive & Negative Payroll) Overpayment Recovery Remittance/Statutory Payments Statutory Reporting General Reporting Garnishments Tax Data Setup and Deductions YE Govt Tax Reporting Audit Management Workers Comp Reporting Time & Attendance Leave Accrual Management Time Tracking Vouchering Leave Policy Management Record of Employment Reporting Excellent customer service skills US/Canada Payroll Transformation US/Canada Payroll Consulting US/Canada Payroll Operations Experience Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Operational Excellence skills Roles and Responsibilities: Work with client to build process framework which will be a Tier 1.5 setup involved in supporting employee queries via call/chat and performing backend requests as well. Drive conversations with client Contact Center stakeholders to understand payroll support scope and understand transition steps to move the same to Accenture.oAdvise & consult on future state Payroll organization design and target operating modeloProvide end to end process expertise input to the process team's (BI) during global design preparation & localization workshopsoParticipate in the global & localization sessions and provide leading practice input in administering local processesoDrive and compile leading practices, and process design considerations incorporating build to operate efficiency design principlesoProvide input, where needed on service delivery components needed for policy harmonizationoParticipate in global design authority discussions and provide input to any service delivery componentsoParticipate in testing end to end processes to get familiarization of various system and process scenarios for SOP creationoLead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creationoLead the training and service rehearsal activities & train ongoing teamoMonitor training and service rehearsal results and progress and help the transition team resolve issues and gapsoLead ongoing continuous process improvement analyses and monitoring of process-specific KPIsoProvide ongoing coaching to BPO process teamsoDesign customized Payroll solutions & lead client workshops solution presentation and solution oralsoExposure to regulatory reporting, laws, and country legislations oWork closely with transitions and Change management teams to ensure smooth transition of Payroll processes/activities to AccentureoSupport/work with diverse, multi-cultural global teams to create HRO (Payroll) solutions for clientsoLead Hypercare and other Governance meetings for respective domainsQualificationsAny Graduation

Job Title: Implementation Engineer/Solution Consultant Location Mangalore/Bangalore Experience: 3 to 5 years Employment Type: Full-TIme About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery . Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits. Technical Skills and Experience Requirement Minimum of 2 years prior Development/Support experience in Telecommunication projects Required Development and/or implementation experience with projects using Core java, Servlets, JSP, MQ, Webservices Development and/or implementation experience with .NET, C#, VB.NET, Webservices, Code deployment experience with Web Application Servers viz.,Tomcat, Weblogic, Websphere Development experience with IVR development tools (Avaya Orchestration Designer) Preferred Working experience with Avaya Experience Portal, MPP, AES, TSAPI – Preferred Deployment of applications on Microsoft IIS Strong working and troubleshooting experience with DB systems like Oracle, MSSQL Support experience with windows servers Support experience in telecom projects given higher priority Strong understanding on programming languages viz, Java, C, C++ will be added advantage Working experience on UNIX, LINUX systems will be added advantage Specific Responsibilities (not limited to) Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication Document functional specification document and participate in requirement walk through sessions Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents Completing various setup, configuration, and activation tasks Expediting resolution to clients Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the Soft Skills Requirement Ability to identify, troubleshoot, educate and resolve issues Ability to adapt to changes and manage multiple projects Ability to communicate clearly (both written and spoken ) with experienced IT peers or inexperienced customers Experience with common applications (Word, Excel, PowerPoint) Ability to establish credibility with clients based on industry, product, and technology knowledge Comfortable communicating and submitting reports to all levels of management Strong planning, organization, and reporting skills Proven emotional intelligence, reasoning and facilitation abilities Good time management skill

We have huge opening in BPO Inbound(Voice) Salary :18000-35000 Location : Bangalore Interview Process : HR Round,Ops Round,Client Round Candidate need to resolve customer queries, complaints and escalation if interested call Nidhi 8982430907

Consultant needs to handle Queries, Requests & Complaints from customers provide excellent customer experience at every interaction & ensuring end to end resolution Salary upto 35k Work from home available if interested pls call Pallavi 9343632026

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting Applications for Customer service: Voice roles (English) || Hyderabad Graduation: Any graduate (except law) (We are not considering undergraduates and pursuing candidates for these roles) Work Location: Hyderabad (Work from office) Experience: 2-5 year Shifts: Flexible with any shift Language Known: English Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are not eligible Candidates with previous exp. in voice process (2-5 years) can appear for interview. Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Hiring for Customer service: Voice roles (English) || Gurgaon Graduation: Any graduate (except law) Work Location: Gurgaon (Work from office) Experience: 0-3 years Shifts: Flexible with any shift Language Known: English Responsibilities Respond to customer queries and customer's concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible) Candidates upto 3-year experience in voice process are eligible Preferred qualifications Effective probing skills and analyzing / understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Required Qualifications & Skills: Technical Skills: 10+ years of experience in Pre-Sales Engineering/Solutions Consulting within the Customer Experience or Contact Center domain. Strong hands-on expertise in Genesys Contact Center Solutions (Cloud & On-Premise) . Familiarity with other contact center platforms (e.g., Cisco, Avaya, NICE, Five9, Talkdesk, Amazon Connect ). Knowledge of IVR, ACD, CTI, workforce management (WFM), speech analytics, AI/chatbots, social engagement and omnichannel solutions . Experience with API integrations, cloud architectures, and security principles . Soft Skills: Excellent presentation, communication, and interpersonal skills. Strong problem-solving skills and the ability to articulate complex solutions in a simple manner. Ability to work independently and collaboratively in a fast-paced sales environment. Passion for customer success and delivering innovative CX solutions . Willingness to travel as required Preferred Qualifications: Certifications in Genesys solutions (Cloud, Engage, Connect, etc.) . Experience with AI-driven automation, chatbots, and voicebots . Background in contact center analytics, workforce optimization, and digital transformation .