Hiring - Quality Analyst (Calls Auditing) - Mumbai (Malad West)

Paisabazaar

1 - 6 years

3 - 5 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

quality analyst root cause analysis qc tools pareto analysis 7qc calibration call quallity call monitoring call listening rca call quality call audit feedback call calibration fishbone

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent hiring of

*Interested candidate can call or WhatsApp their resume at

Strong Communication and Interpersonal Skills.
Responsible to auditing calls and sharing feedback to agents.
Analytical and problem solving Skills, Basic Knowledge of Excel.
Responsible for conducting audits on defects received for metrics and providing effective.
coaching feedback to drive continuous and long term improvement of their quality metrics.
Reduce defects by driving process improvement efforts through audit findings.
Provide training needed analysis to management and training team for individuals/team/Processes in order to address knowledge gaps.
Conduct regular knowledge checks on the floor through process tests, huddles, etc.
Engage with Process stakeholders and peers, and drive Calibration efforts across Company.
Drive initiatives through SOP/processes.

Shift

Mandatory Languages- Hindi, English And Marathi

Role Requirement:

Good communication in Hindi and English
1 Year experience in Call Auditing & Basics of excel
Candidate should be strong in giving feedback and can work independently.

Note

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