95 Fishbone Jobs

They play a key role in implementing and maintaining quality standards, driving continuous improvement initiatives, and resolving complex quality issues to meet the stringent requirements of the automotive industry and its customers

We are Urgently Hiring for QC Associate for Vadodara Location-Work From Office Position Name:QC Associate CTC:3-5LPA Location:Vadodara Shift Timings: 12 PM to 9 PM / 3 PM to 12 midnight / 6 pm to 3 am / 9 pm to 6 am Position Summary: The QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for deliver its services. The QC Associate will collaborate closely with the Coordinators from both US and IND businesses to execute daily responsibilities. Job Responsibilites: Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA(Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. Knowledge and Skills: Bachelors degree in any field (preferably in Law/ BBA or commerce). 2 - 4 Years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferrable. Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Behavioral Skills: Strong problem-solving skills, with a solution-oriented mindset. Ability to handle confidential information with discretion. Strong interpersonal and customer service skills. Keen attention to detail, anticipating potential challenges and addressing them proactively. Familiarity with US legal laws or bankruptcy processes is an advantage. Salary will be Best of industries plus incentives as per the policy In case you are interested, please share your updated resume along with Current CTC, Expected CTC, and Joining Period to aparna.karpagam@sapwood.net

Position: Senior Quality Engineer Qualification: BE / Diploma in Mechanical / Production Engineering Experience: Minimum 68 years Industry - enclosures , Control Panels , precision sheet metal manufacturing setup. Email - punejob25@gmail.com COntact - 9356395439 JD Strong knowledge of sheet metal fabrication processes (Laser Cutting, Punching, Bending, Welding, Powder Coating, Assembly). Proficiency in Engineering Drawings & GD&T interpretation. Hands-on expertise in measuring instruments (Vernier, Micro-meter, Height Gauge, etc.). Knowledge and working experience of APQP, PPAP, FMEA, MSA, SPC . Practical exposure to 8D, RCA, Fishbone, CAPA methodologies. Expertise in Microsoft Office Excel (Data Analysis, MIS), PowerPoint (Presentations), Word (Documentation), etc. Strong communication, analytical thinking, and cross-functional coordination skills. Ability to lead quality improvements and mentor team members.

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices. We are a company comprised of people who work hard, deliver outstanding results, and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth. Educational qualification: Bachelors/master’s degree in electrical & Electronics, Electronics and Communication engineering. Years of Experience: Bachelor’s degree with minimum 8 years of relevant experience/master’s with minimum 6 years of relevant experience Primary Responsibilities: This position will be based out of Bangalore, directly reporting into the leader of Supplier Quality Manager in India, closely working with Product Group Design Engineers, Test engineers and with PCBA suppliers located globally and supplier engineering team in US and Asia region. Individual’s primary job responsibilities are listed below: Develop & implement test solutions for simple to medium & high complex PCBA and controllers’ assemblies. Release NPI test procedures by working with product groups and suppliers. Collaborate with supplier for test fixture development for the new products and deployment of the test fixture at the supplier’s location. Implements test upgrade for sustaining products based on the new design upgrade at supplier site. Collaborate with Supply Chain and Engineering for business value enhancement opportunities. Mandatory Skills required to perform the job: Demonstrated knowledge in creating manual/semi-automated/fully automated test solutions for PCBA’s and Controllers assemblies Electrical and Electronics Circuit theory knowledge Testing & measuring equipment knowledge. Proficient in Problem solving tools like, 8D, 5 Why, Fishbone Diagram, FMEA, DOE, pareto analysis, PFMEA etc. Strong ability to read electrical drawings, schematics, specifications, interpretation of BOM, Measurement System Analysis (MSA), Statistical Process Control (SPC) practiced at supplier end Excellent communication and presentation skills Desirable Skills: Experience with capital equipment or similar (for e.g., process industries, medical instrumentation, automotive, aircraft, etc.) industry in a sub-system / module design project. Experience in working with cross-disciplinary teams (including mechanical, electro-mechanical, software, process, manufacturing engineers) for major projects with multi-national work environment. Strong analytical skills to reduce data into information and deliver executive level summaries.

Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems . We are currently seeking a Project Quality Managers to be based in Chennai & Delhi Operating Centers, reporting to the Head of Quality India Operating Center. Role & responsibilities Define and implement Project Quality Plan. Ensure implementation of Disciple Quality Plans where applicable. Establishment of an approved Project Internal IMS audit plan and schedule. Define and implement Project quality objectives / KPIs in liaison with Project management. Plan, schedule, conduct / participate in project internal IMS audit as per project internal audit plan and schedule. Follow up to ensure timely closure of audit findings ( internal / external). Develop and conduct Project quality inductions, where mandated. Facilitate Client / PMC audits in Projects and Home Offices. Liaise and coordinate with other Operating Centers on quality matters where the scope of work is shared. Conduct lesson learned workshops and quality awareness sessions. Participate in non-conformity investigations, root cause analysis and validate corrective action proposals. Review of Client / Contract quality assurance requirements and ensure collation, communication and maintenance of the same. Review of Project Quality Plan and procedures in liaison with Project Manager. Close coordination with Vendor performance Management and Site Quality Control on Quality performance Document and facilitate investigation into quality incidents and non-conformities customer complaints. Participate in Project quality reviews/ meetings. Participate in CNQ review and root cause analysis as needed. Preferred candidate profile Bachelors Degree in Engineering Minimum 7 years of experience including experience of handling FEED , Detailed Design and EPC projects of large and complex nature. Familiarity with Project Life Cycle principles and significant project milestones Conversant with Quality Management System standard ISO 9001:2018 and related guidelines with familiarity on ISO 45001:2018 and ISO 14001 :2015 standards. Lead Auditor or Internal Auditor qualifications on ISO9001/ ISO45001/ ISO14001 desirable Proficiency in writing plans , procedures , process flow mapping, etc. Familiar with project / discipline objectives , targets , goals, KPIs and QHSE metrics Possess an investigative and analytical mindset Proficient in the use of root cause analysis methods ( e.g. Fishbone, FMEA, FTA,ETA, 5 Whys) Project management knowledge in a multi discipline engineering project is desirable Very good report writing skills Excellent management and leadership skills Excellent interpersonal and influential skills Knowledge on ASME/ API/ ASNT/ EN/ IS codes desirable Fluency in professional English

The Deputy Manager Quality & Patient Safety is responsible for supporting clinical governance across all hospital units by implementing and improving quality systems, coordinating audits, managing data for quality insights, and driving patient safety and clinical improvement initiatives. The role ensures alignment with regulatory standards and facilitates the integration of digital health practices to enhance care delivery and compliance across the organization. Key Responsibilities 1. Quality System Development: Assist in the development, implementation, and continuous improvement of processes and procedures related to the Quality Management System across the organization. 2. Governance Coordination: Coordinate the Governance frameworks across all units to ensure alignment with organizational standards and regulatory requirements. 3. Data Management & Analysis: Oversee data collection, validation, and analysis from various sources; review reports to extract meaningful insights for decision-making and quality improvement. 4. Implementation Monitoring of Improvement initiative: Ensure the effective implementation of quality and safety initiatives across the group, including tracking progress, identifying gaps, and providing support where needed. .5. Digital and Clinical Initiatives: Facilitate the effective implementation and integration of digital health and clinical improvement initiatives across hospital units, ensuring consistency and adherence to best practices. 6. Audit Coordination: Liaise with all hospitals regarding external audit scheduling and requirements, coordinate internal audits and assessments to ensure readiness and compliance across the group.

Leading BPO in CHENNAI Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Role & responsibilities Key Responsibilities: Oversee Customer Satisfaction & Quality (CS&Q) activities within our Basic Metering and Power Quality activities. This will include driving consistency and customer voice into Design for Safety and Reliability (DfSR) program and Software/Firmware Quality fundamentals (SQF). Lead, coach and manage the quality team in alignment with our core CS&Q principles and working with other key R&D groups while doing this. Promote a customer-centric culture by influencing decision-making processes to prioritize customer needs. Define, implement, and manage action plans with regards to our Offer Safety process across our Line of business. Champion Quality Excellence within our evolving process and ensure our teams have the right competency, training, and coaching to deliver this at scale. Manage critical quality issues to resolution by leveraging our 8D process and ensuring we are providing consistent learning back into our R&D activities. Lead people management efforts including goal setting, performance reviews, competency development, recognition, engagement, and well-being. Exhibit effective communication and synthesis skills to effectively collaborate with internal and external stakeholders. Be a proactive, results-oriented leader who drives initiatives with energy and accountability. Competencies: Situational leadership and ability to self-organize and tackle complex situations. Drive a program or initiative ensuring collaboration and visibility along the way. Design Robustness principles and working knowledge of Design for Safety and Reliability (DfSR)and Software Quality Fundamentals (SQF) principles. 8D working knowledge (5WHYs, Fishbone) xFMEA practical knowledge Strong process leadership experience Robustness and Reliability expertise. Ability to continuously work with a global group/audience and leveraging digital tools. Strong understanding of AI and how it can be used for process efficiencies. Expectations: BSc/MSc degree in Engineering or equivalent experience 5-8 years in a Quality Leader position At least 3 years of experience in leadership position Leadership / Coaching / Recruitment and Hiring / People management skills. Ability to define strategic goals and ensure team and cross functional alignment. Driving consistency within our process and alignment with key risks and milestone reviews within our OLM process Program management experience. Working knowledge of key quality processes Innovative mindset, to continuously help drive and implement change.

Responsibilities Monitor inbound/outbound sales calls to ensure compliance with quality standards. • Evaluate sales representatives performance against defined KPIs. • Identify gaps in sales pitch, objection handling, and customer interaction. • Provide timely feedback and coaching to improve performance. • Prepare quality reports and share insights with management. • Work closely with training and operations teams to drive quality improvements. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 18 years in Sales QA / Quality Monitoring (BPO/Telecalling/Outbound Sales). • Strong understanding of sales processes and customer interaction standards. • Excellent communication, observation, and analytical skills. • Ability to mentor, guide, and influence sales agents positively. Contact Below : HR Manager - Pinky Yadav 79775519951 Email- pinkyy@eosglobe.com HR - Aryan Janrao 9767553556 Email- aryanj@eosglobe.com

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/NBFC BPO experience will be added benefit. Excellent oral, written and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate level of knowledge/expertise with software (Word and Excel). Strong knowledge of customer care processes and techniques. Demonstrated ability to work well in a team environment. Dedication to providing exceptional customer service Salary: Negotiable based on last CTC Dayshift with Weekly Offs. Quality Assurance Analyst ( QA ) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. ... Prepares and analyzes internal and external quality reports for management staff review. • Perform other duties as assigned The primary task of the quality analyst is call monitoring and providing actionable insight. Through call monitoring, a QA analyst will gather information to help improve agent performance in the call center. As he or she monitors the call, they have an evaluation form that will be used to capture the information. Calibration sessions are required to ensure that all key departments are calibrated on what constitutes a quality call. These sessions are an opportunity to discuss issues and trends as well as cover any new material.

Job Title: Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO , with at least 3 years in a managerial role handling both Quality . Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs . Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred).

| Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Bangalore , Kolkata , Pune Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Leading BPO in Bangalore Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Leading BPO in Pune Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL Process QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Customer Experience Analyst/Quality Analyst The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedback and coaching to the Team members aligned through one to ones, sessions and other coaching techniques. 3. Create and update daily reports on internal errors that arise within the account. 4. Conduct the review and analysis of data or variables that affect the customer experience, establishing areas of opportunity and/or strengths 5. Actively participate in calibrations to ensure alignment between the business 6. Be calibrated on process requirements by being a part of the internal calibration process and by completing monthly requirements of taking calls/chats. Desired Skills: 1) Bachelor's degree in any field. 2) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) 3) Excellent verbal and written communication and active listening skills 4) Should have minimum 1 year experience as a Quality analyst in International voice process

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Mail your cv at simmi@hiresquad.in or call a 8467054123

-Monitor and evaluate voice interactions for quality assurance. -Identify process gaps and provide actionable feedback to agents. -Maintain audit records and prepare quality reports. Required Candidate profile Minimum 1 year of experience as a quality analyst on papers. Excellent Communication skills 5 days working and rotational shifts. Call or Whatsapp @ 8453399504 / 8723051470 / 9387861694 / 6002281943.

Role & responsibilities- - Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. - Experience working on QC tools. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943

Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Mail your cv at simmi@hiresquad.in or call a 8467054123

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

DESIGNATION: QUALITY ENGINEER. • JOB PURPOSE: To ensure consistent product quality in rubber manufacturing processes by implementing quality systems, conducting inspections and lab tests, analyzing defects, and driving process improvements in line with customer and regulatory requirements. • KEY RESPONSIBILITIES: • Check and test products to make sure they meet quality standards. • Work with the production and engineering teams to fix any issues. • Find Investigate product non-conformities and process deviations using 5 Why, Ishikawa Fishbone, and Pareto analysis. • Prepare and maintain Control Plans, PFMEA, PPAP, as per IATF 16949 / ISO 9001. TECHNICAL SKILLS: • Knowledge of rubber processing techniques: compression molding, injection molding, extrusion (Preferred). • Familiarity with testing equipment: Rheometer, Mooney Viscometer, Shore Hardness Tester, Tensile Tester. • Understanding of quality tools: FMEA, SPC, MSA, APQP, PPAP. • Proficiency in MS Office; or other statistical analysis software is a plus. • QUALIFICATIONS: • Education: B. Tech / Diploma, Mechanical Engineering, or related field • Experience: 26 years in a manufacturing environment in a quality role • Certifications (preferred): ISO 9001/IATF 16949 Auditor. • KEY COMPETENCIES: • Detail-oriented and methodical • Strong analytical and problem-solving abilities • Hands-on, shop-floor-focused approach • Strong documentation and audit readiness. • CONDITIONS: • You will work long and irregular hours. • Strictly target oriented. • Self-motivated & good team player. • SALARY: • 2.5 Lakhs to 4 Lakhs (approx.CTC) as per candidate’s knowledge, skills & experience. • LOCATION: Bhosari, Pune.Role & responsibilities Preferred candidate profile