Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
5.0 - 10.0 years
10 - 16 Lacs
Bengaluru
Work from Office
Manage manufacturing excellence initiatives Drive efficiency improvement & new initiatives across functions by using 5S, VSM, SMED, OEE etc. 3M concepts Flow system Design Plant layout 8D methodology Value Engineering concepts Hoshin Kanri activities Required Candidate profile Initiative Creative Flexible Collaborative Good Interpersonal, Communication, Analytics & Time Management skills Goal oriented Integrity Honest Confident Self-managed Disciplined Responsible Reliable Perks and benefits Based on exp in Lean Mgt in large Engineering Cos
Posted 1 week ago
2.0 - 5.0 years
3 - 6 Lacs
Pune
Work from Office
Roles and Responsibilities Monitor calls using 7QC tools to ensure adherence to quality standards. Conduct call audits to identify areas of improvement in customer service quality. Perform root cause analysis on issues identified during call monitoring and implement corrective actions. Develop and maintain documentation for quality control processes. Collaborate with team members to improve overall process efficiency and effectiveness.
Posted 1 week ago
2.0 - 7.0 years
2 - 5 Lacs
Mohali
Work from Office
Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com
Posted 1 week ago
2.0 - 7.0 years
2 - 3 Lacs
Hosur
Work from Office
Key Responsibilities: Quality Testing & Inspection: Supervise and perform testing of pressure cookers and cookware for durability, performance, safety, and compliance. Ensure all test methods are aligned with national and international standards (e.g., ISO, BIS, ASTM). Monitor pressure retention, sealing integrity, material strength, non-stick coating performance, thermal efficiency, and ergonomic assessments. Documentation & Compliance: Maintain detailed records of test procedures, results, deviations, and corrective actions. Ensure products meet regulatory and safety compliance requirements for target markets (e.g., BIS certification in India). Prepare documentation for audits, certifications, and customer inspections. Lab Operations & Management: Manage day-to-day operations of the QC lab, including calibration and maintenance of test equipment. Develop, review, and update Standard Operating Procedures (SOPs) and quality manuals. Manage a team of lab technicians and quality inspectors, providing training and performance oversight. Continuous Improvement: Analyze test results to identify trends and recommend improvements in manufacturing processes or product design. Collaborate with R&D, production, and procurement teams to resolve quality issues and improve product robustness. Lead root cause analysis and implement corrective/preventive actions (CAPA). Supplier Quality: Coordinate with suppliers and vendors to ensure incoming materials meet specifications. Conduct supplier audits as necessary and support the development of SOPs for supplier quality standards.
Posted 1 week ago
2.0 - 7.0 years
4 - 7 Lacs
Hyderabad, Pune
Work from Office
PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsible for call/data quality monitoring. Provide feedback to agents using prescribed feedback model. Mentoring and coaching agents on process level issues. Monitor adherence to compliance procedure and processes. Responsible for reporting program level quality score to the process owners. Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team. Conduct refresher training on the basis of the errors identified. Maintaining update log and communicate process updates by conducting a session Perform weekly analysis aiming at improving SLA. Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team. Identify and highlight potential risk areas and recommend preventive action. Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists colleagues unprompted. Takes pride in the achievement of team objectives. Has credibility with peers and senior managers. Self-motivated – driven to achieve results. Works with a sense of urgency. High customer service ethic – is passionate about meeting customer expectations and improving service levels. Keeps pace with change – acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Clearance of all major exams (SSC, HSC, qualifying degree). Graduate Experience in US healthcare. At least 2 to 3 years of experience as a quality analyst. Adequate knowledge of quality tools (Green belt certification to be an added advantage). SKILLS & COMPETENCIES Excellent verbal and written communication skills. Excellent documentation and business writing skills. Excel proficiency. Ability to work well under pressure and meet deadline. Ability to work on multiple projects simultaneously. Ability to work creatively and analytically in a problem solving environment. JOB DEMANDS Occasional requirement to travel (primarily related to training and company meetings) within India/US. Ability to work seated at a computer for long periods of time. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS No direct reports. Internal: Quality Manager and Team Leader. Operations Manager and Team Leader. Production Resources. External: Client interactions as and when required.
Posted 2 weeks ago
2.0 - 7.0 years
0 - 3 Lacs
Pune
Work from Office
Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure
Posted 2 weeks ago
3.0 - 7.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).
Posted 2 weeks ago
2.0 - 7.0 years
5 - 5 Lacs
Bengaluru
Work from Office
Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 2 weeks ago
8.0 - 13.0 years
6 - 8 Lacs
Navi Mumbai
Work from Office
Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools
Posted 2 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709
Posted 3 weeks ago
3.0 - 8.0 years
3 - 4 Lacs
Chennai
Work from Office
Job Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Should have been a Quality analyst for at least two years in a Telecom Process. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Experience from BPO industry with Telecom customer service background. Criteria: Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings: Should be ready to work in flexible shifts, Rotating Day and Night Interested candidates can reach out to Pavithras19@hexaware.com, 9626261016 Sobanv@hexaware.com, 8056741915 Regards, TAG
Posted 3 weeks ago
3.0 - 6.0 years
3 - 4 Lacs
Nagpur
Work from Office
Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 3+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools
Posted 3 weeks ago
2.0 - 7.0 years
4 - 5 Lacs
Noida
Work from Office
Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidates can apply or share resume (tanisha.gupta@kalkine.co.in) or Call/WhatsApp 9717743805
Posted 3 weeks ago
3 - 8 years
4 - 6 Lacs
Noida
Work from Office
iEnergizer is Hiring for Quality Analyst role international process. Location - Noida Sec 60 Process - UAE Banking Process (International) Salary - up to 48K CTC Work Mode - 5 days from office (2 rotational off) Required Skill: - 1) Graduate with 2 years on paper QA experience in an international process. 2) Should be from BPO background, Banking process experience would be preferred 3) Should have knowledge of 7QC tools 4) Should have good communication skills 5) Comfortable working in rotational shifts Immediate joiners are preferred!! Virtual Interviews, Call or share your resume with HR Kailash - 8800450667
Posted 1 month ago
3 - 6 years
3 - 7 Lacs
Chennai
Work from Office
Role & responsibilities Perform hands-on incoming inspection of raw materials, metal components, and molded parts to ensure compliance with quality standards. Proficient in operating precision instruments such as vision measuring systems, profile projectors, hardness testers, and plating thickness testers for accurate measurements and inspections. Lead supplier selection, validation, and evaluation processes to maintain a high-quality supply chain. Apply advanced quality problem-solving tools and methodologies to address and resolve quality issues effectively. Oversee the selection and calibration of quality instruments to ensure accurate and reliable measurements. Exhibit strong interpersonal and communication skills to collaborate with cross-functional teams and suppliers effectively.
Posted 1 month ago
2 - 4 years
4 - 5 Lacs
Noida, Gautam Buddha Nagar, Delhi / NCR
Work from Office
Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)
Posted 1 month ago
7 - 12 years
8 - 11 Lacs
Hyderabad
Work from Office
Job Title: Associate Manager - Customer Experience (Quality) Location: Hyderabad Company Description: Sutherland is seeking a reliable and detail-oriented person to join us as Associate Manager - Customer Experience. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Description: The main job of an Associate Manager Quality is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and work as a team, making sure each member understands company policies and guidelines. Associate Managers should possess strong organizational qualities and confidence, with sound communication and customer service skills. They should exhibit courtesy, patience and have a professional attitude when interacting with the QAs as well as customers. Associate managers need to display a strong work ethic, positive attitude and decent leadership skills while working as associates themselves. Qualifications: Technical / Professional Skill Set Required Good knowledge of Quality metrics, their measurements and thresholds / targets Knowledge and clear understanding of critical and non-critical errors in the transactions Good in investigative and business writing skills. Good at creating reports using various tools and applications. Being able to perform risk analysis to the satisfaction of the stakeholders or departments. Basic exposure to statistical tools and approaches, trend analysis & cause analysis Working knowledge of MS Office (Word, Excel & PowerPoint) Behavioral attributes Hard-working, innovative and meticulous Good Decision making and Problem-Solving abilities Team Handling and People Management Skills Very good Communication and analytical skills. Proactive in approach rather than reactive. Additional Information Key roles and Responsibilities Quality Operations Prepare weekly Sampling Plan and share with the QA team. Ensure that all types of transactions are monitored in the programs assigned Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side Ensure Sampling Adherence is met MIPs are implemented if required. Track if the QAs are providing appropriate feedback basis the call audits to improve consultant’s ability to perform better. Keep checking the QA's accuracy by doing ATA and Calibration. Prepare and share Gage R&R report. Be a consultant and advisor to the QAs to clarify on parameters during need. Conduct frequent QA reviews and provide inputs to QA on the areas to be focused Facilitate QA’s to conduct NH trainings during Nesting. Analyse monitoring data to identify program level issues and opportunities Communicate the insights and analysis regularly to different teams like Service Delivery, Training, etc. Drive quality awareness programs and performance improvement projects. Stakeholder Management Work in a collaborative manner with stakeholders – various touch points with stakeholders to discuss performance, partner with program to deliver excellent service to our customers Team Player - Ensure employee satisfaction. Build a positive working atmosphere within the team and engage the team members with employee engagement models. Build competencies within the team so they can pick up additional responsibilities/move to the next level. Team Development Development of skills – through classroom and on the job training Look at ways to reduce waste and increase efficiency – Use process mapping techniques, quality tools to increase utilization, performance. Eliminate NVA
Posted 1 month ago
2 - 7 years
2 - 5 Lacs
Bengaluru
Work from Office
Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com
Posted 1 month ago
2 - 7 years
3 - 4 Lacs
Bengaluru
Work from Office
Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 5 Days working. •Salary-Up to 4 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com
Posted 2 months ago
2 - 7 years
5 - 7 Lacs
Bengaluru, Gurgaon
Work from Office
Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Gurgaon International Banking Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must have Experience in BFSI Must be Excellent in 7QC Tools CTC UPTO 7.5LPA based on Last CTC Cabs in Odd Hours Looking for Immediate Joiners only PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. Good in QC Tools • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 2 months ago
2 - 4 years
4 - 5 Lacs
Delhi NCR, Gautam Buddha Nagar, Noida
Work from Office
Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)
Posted 2 months ago
2 - 4 years
0 - 3 Lacs
Gurgaon
Work from Office
1. Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines 2. For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week 3. Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required 4. Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA) 5. Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. 6. Min 2 years of experience in QA is mandatory. Interested Candidates can also share CVs on 9740392870 with the subjectline "QA Gurugram"
Posted 2 months ago
3 - 8 years
2 - 5 Lacs
Bengaluru, Bangalore Rural
Work from Office
Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. Experience into E-commerce account will be added advantage. 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.
Posted 2 months ago
2 - 7 years
5 - 5 Lacs
Pune, Bengaluru
Work from Office
Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Pune International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 2 months ago
3 - 8 years
3 - 4 Lacs
Hyderabad
Work from Office
Min 1 yrs exp BPO Voice Quality Analyst on paper Dom OB Sales Process-MUST Audits calls ,audit reports, Call Calibration Graduate Telugu Must IMMEDIATE JOINER Only BPO Outbound Sales exp to call/ Whtsapp cv Sri 8851792136, Neha 8287267407 Required Candidate profile Dom OB Sales Process-MUST CS QA/Intl Process QA Position not avaible. max CTC 4lpa Only BPO Outbound Sales exp to call/ Whtsapp cv Sri 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy
Posted 2 months ago
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