2030 Customer Complaints Jobs - Page 2

Roles and Responsibilities: An International voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia etc. These jobs include product, service or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,00,000 L.P.A + ( Incentive + Goodies) Age limit: 18+ to 35 years below. Benefits: Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Interested Candidates can directly call on or WhatsApp me on : Vasudevan J 9980693405 Call or whatsapp to above number

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journeyAnswering customer inquiries via phone, email, live chat, or in-person.Responding to customer complaints and resolving issues in a timely and effective manner.Gathering customer feedback and suggesting ways to improve the customer experience.Providing product and service information to customers.Processing orders, returns, and exchanges accurately and efficiently.Updating customer information and purchase history in the company's database.Escalating complex or high-priority issues to the appropriate department or supervisor.Good organizational and time management skills.Should have strong communication and problem-solving skills.

* Finish goods are checked as per sampling plan, as per customer requirement, specification. To check on line slitting samples & giving feed back to all operator & shift in charge. To inspect all slitting m/c parameter & control. To ensure 100% defect free material & maintain ALC to avoid mix-up. Check all in line & maintain all document & check list during audits. To attend customer complaints. * B.sc./Diploma with 5+ years of experience in Q.A/Q.C department of reputed flexible packaging industry.

Role & responsibilities Daily Analysis & Action plan for COPQ PPM monitoring for Press, Pipe & Weld Shop Line In process Audit and report Layered Product audit as per plan & report submission for improvement Layout inspection as per Plan Manpower handling for Process & PDI Training to PDI & final inspector for product requirement Monitoring of rework for improvement Ensuring All process related shift wise report prepared Kaizen once in month COPQ maintain under 0.4 % of sales Internal PPM maintain under 350 PPM for press, For Pipe 450 & for Weld shop - 1200 Audit as per Plan Knowledge (Technical / Functional) Press shop Production , Quality Weld shop Quality Tool Problem Analysis VAVE Auto Cad

RPS Consulting Pvt. Ltd. is looking for Key Account manager to join our dynamic team and embark on a rewarding career journey A Key Account Manager (KAM) is responsible for: Developing and managing relationships with key customers, with the goal of increasing revenue and customer loyalty Identifying new business opportunities Negotiating contracts and agreements with key customers Collaborating with internal teams, such as product development and marketing, to ensure customer needs are met Monitoring and analyzing customer feedback to identify areas of improvement Managing and resolving customer complaints and issues Staying up-to-date with industry trends, competition and market changes Achieving sales targets and reporting on sales activities and progress The ideal candidate should have strong interpersonal and communication skills, a proven track record of successfully managing key accounts, and experience in sales and customer relationship management A deep understanding of the industry and market they are serving is also desirable

Role: Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines. Responsibilities Customer & Product Support - Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures Assistance in new product launch eventsin the region Service Process- Adherence of Service Process Manual (SOP) at Dealership for uniform Process Ensuring warranty Process & timely dispatch of failed parts to FQC. Business Development Service Reach Preferred candidate profile Diploma or Degree in Automobile / Mechanical Engineering. Experience in Field Service to understand the Field Service SOP Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience

Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays, Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales Inviting customer to outlet Introduce customer to the concept of MYOP, Demonstrating and presenting products Support the customer to identify the right perfume Store cleanliness and merchandising, Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock, Handling and resolving customer complaints Benefits Provident Fund Over time allowance Medical Insurance

Roles and Responsibility Coordinate with customers to understand their requirements and provide effective solutions. Develop and maintain strong relationships with existing and potential customers. Collaborate with internal teams to resolve customer complaints and issues. Identify new business opportunities and grow the customer base. Provide excellent customer service and support through various communication channels. Analyze customer feedback and suggest improvements to products or services. Job Requirements Proven experience as a Customer Coordinator or in a related field. Strong understanding of customer needs and market trends. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and organizational skills with attention to detail. Experience working with CRM software and other customer relationship management tools.

Responsibilities: * Manage customer complaints & queries via phone, email & chat * Ensure high levels of customer satisfaction through effective handling * Lead customer support team with focus on telecalling & chat processes

Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Handling RBI exclations on Desk. All such Grievances are entered into our Complaint Management System for further resolution. Nodal Officer is a representative of Customer and ensures appropriate resolution by interfacing with different functions within credit Card. Interested candidates call me 8447044349

Godrej Constructions Godrej Constructions mission is to create a world where nature and progress can co-exist harmoniously. From producing greener construction materials to solving the pressing issue of construction waste, Godrej Construction is present in every stage of the real estate development life cycle. The services offered by Godrej Construction include manufacturing sustainable construction materials, providing environmental engineering solutions, and helping deliver holistic spaces to customers through our construction and civil engineering services, as well as horticulture and landscape management. The lean manufacturing culture encourages the elimination of waste, creates better value, and ensures faster delivery. The business also leases out and maintains commercial properties, catering to clients of different sizes and needs across industries. Its engineering expertise enables it to build and fit-out office spaces according to client specifications. Godrej Construction also has a ready-mix concrete plant and a well-equipped central concrete laboratory to ensure consistency and quality. Focused on the environment, all Godrej Construction projects bear the Indian Green Building Council (IGBC) certification. Godrej Construction is the only corporate in India with a globally certified Environment Management System. Key Result Areas: 1. Managing Customer Care Centre Operations at Pune RMC. 2. Managing timely delivery of orders. 3. Post Pour Customer Feedback 4. Key Customer Management 5. Pre and Post CRM 6. Organizational Imperatives Job Description: The position is for RMC unit of Godrej Construction business. The incumbent would be responsible for the following: 1.Managing Customer Care Centre Operations at Pune RMC. - Understand Customer Requirement on phone calls, Record the Orders, Update the customer about the status of Ongoing Orders - Understand all the operations related to RMC Web Portal System - Take the status of Raw Material, Transit Mixer, and Plant availability. - Managing the Team of CCC Operators 2. Managing timely delivery of orders. - Daily Order Planning orders along with Sales and Operations Team - Ensure Effective Order Scheduling Through RMC Web Portal - Understand use of Map my India Portal and should be able to create geofencing of new site on the portal. - Should know how to make the mark the latlong in RMC Portal and ensure that customer can see the GPS Tracking of vehicles on the Mobile App. 3. Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to register the customer on the portal. 4. Key Customer Management -Record Customer grievances. Forward them to concern team. Connect the customer to the required team if required - Know the priority of the customers. - Keeping rapport with customers and follow up for daily requirements. 5. Pre and Post CRM - Should be able to check in the LN whether the customer is blocked or Live, New Sales Orders, Line availability is Sales Order. - For all rejections follow the Process of Reporting 6. Organizational Imperatives - Driving organization wide initiatives like Business Excellence, IMS, GRACE. - Understanding and ensuring compliance with all statutory requirements and internal processes. REQUISITE QUALIFICATION Essential: Graduate in any discipline REQUISITE WORK EXPERIENCE Essential: Minimum 3 years of work experience in RMC industry

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Marathi, Hindi/Tamil and Hindi / Malyalam language is Mandatory

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Marathi, Hindi/Tamil and Hindi / Malyalam language is Mandatory

As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

Q.A Product Based company handling/effective problem-solving,Conducting warranty failure analysis/field failure analysi,corrective/preventive action, MR ISO 9001/14001/I45001 system audit, casting/foundry process/machining/assembly/heat treatment/NPD

Position: E commerce Support Manager Location: Noida/Gurugram ( must be comfortable working from either the Noida or Gurgaon office, as required) Job Overview We are seeking a dynamic and customer-obsessed E commerce Support Manager to lead our support team in delivering exceptional service experiences to our customers. This role requires a balance of people leadership, process optimization and strategic thinking to ensure high customer satisfaction and operational efficiency across various support channels. Key Responsibilities Lead the customer support team & manage day-to-day customer service operations to ensure timely resolution of customer issues. Monitor key performance metrics and implement strategies for continuous improvement. Handle escalated customer issues and complaints with empathy and efficiency. Collaborate cross-functionally with logistics, product, tech and marketing teams to resolve root-cause issues and improve customer experience. Drive initiatives to run spport processes. Champion a customer-first culture across the organization. Can scale support operations in a startup or fast-growing e-commerce environment. Familiarity with CRM, order management systems, or fulfillment processes. Exposure to AI/automation tools in customer support. Requirements Bachelors or Masters degree Experience: 3-5 years of customer service (with a team handling role) Industry Preference: E-commerce Experience with customer service tools such as Unicommerce, Zoho, Quick Engage, Shopify Excellent communication skills written and verbal. Analytical mindset with the ability to interpret support data and metrics. Ability to thrive in a fast-paced, high-growth environment. Passion for customer satisfaction and problem-solving. It is an opportunity to shape the customer experience at a high-growth e-commerce segment.

Position Summary: The ideal candidate will be responsible for driving comprehensive Quality Assurance initiatives across in-process inspection, final product quality, and supplier quality systems. This role also includes leading Industry 4.0 digital transformation projects , focusing on machine and process connectivity. The position demands a strategic thinker with a strong foundation in quality systems, statistical analysis, and regulatory compliance, committed to fostering a zero-defect culture and operational excellence. Key Responsibilities: Develop, implement, and sustain quality standards to enhance in-process, supplier, and final product quality; proactively identify quality issues and recommend corrective actions. Analyze rejections and defects using statistical and analytical tools; implement effective countermeasures to eliminate root causes and prevent recurrence. Lead and execute Industry 4.0 digitalization projects , enabling machine and process connectivity to enhance traceability, quality monitoring, and process control. Establish and maintain a robust Quality Management System (QMS) in alignment with corporate standards, ISO 9001:2015, regulatory requirements, and industry best practices. Oversee document control, change management, and supplier quality processes , including supplier audits, development, and performance monitoring. Conduct thorough root cause analysis and CAPA implementation for non-conformances, with a focus on long-term resolution and continuous improvement. Design and manage an effective internal audit program , ensuring team competence through regular training and adherence to quality standards. Execute validation master plans for new and existing equipment, manufacturing processes, sterilization methods, and test protocols, ensuring compliance and reliability. Ensure adherence to cleanroom practices and quality protocols, promoting a culture of accountability and zero defects across all operational teams. Monitor and evaluate process changes , perform statistical process control studies, interface with customers on quality matters, and lead 8D problem-solving processes. Requirements: Strong working knowledge of ISO 9001:2015 , quality management principles, and regulatory frameworks. Proficiency in quality tools and methodologies including 7 QC tools , 8D analysis , Root Cause Analysis , and CAPA . Experience with digital quality systems and Industry 4.0 concepts is highly desirable. Excellent analytical, leadership, and communication skills, with a proactive and results-driven mindset.

Roles and Responsibilities Complaint analysis and complaint resolution within specific time period Lead the investigation of customer non-conformance reports and all responses using the 8D Problem Solving methodology Resolving complaint to logical end and frame preventive actions in process Pokeyokes for complaints and documentation of the corrections and corrective actions in SOPs/ instructions Initiate improvement action based on market feedback wrt packing/aesthetics Visit to customer end for attending complaints Monitoring of product performance trends and other CTQ's parameters, Trigger deviation/need of process correction Data Analysis, Process capability analysis and improvements in the indices of product and process capabilities. Establish Norms of process capability Coordinate with IT/Industry 4.0 team for digitalization of control wrt process CTP and CTQ’s Prepare and update all necessary quality reports as required by customers. Ensure control plans and associated documentation are implemented effectively and maintained Prepare and perform IMS (Integrated Management System) audits to insure that all procedures and instructions related to the IMS are adhered to Participate in defect reduction projects Participate in WCM improvement projects Closely work with PMG for customer feedback • Use of SPC for problem solving

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

KPMG India is looking for KPMG India, Administration, Facilities - Manager KPMG India, Administration, Facilities - Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

UCFER is looking for Telecaller to join our dynamic team and embark on a rewarding career journeyA telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:1.Make outbound calls to customers to promote products and services, or follow up on recent purchases.2.Respond to customer inquiries and provide information about products and services.3.Resolve customer complaints and provide appropriate solutions.4.Keep records of all customer interactions and transactions, updating customer information in a database as necessary.5.Meet and exceed sales and customer satisfaction targets.6.Continuously improve product and service knowledge to provide accurate information to customers.7.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.8.Follow all company policies and procedures, including those related to confidentiality and data security.9.Participate in training and development opportunities to improve skills and knowledge.10.Adhere to schedules and work efficiently under pressure to meet deadlines.

Reliance Mutual Fund Pvt Ltd is looking for Manager - AIF Sales to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Captain E-Rickshaw is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Date Posted: 2025-07-13 Country: India Location: 1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad 500004, India Executive Engineer Roles and responsibilities Be fully conversant and complain with Otis EH&S policies Follow safety procedures as per OSS (Otis Safety Standards) based on training and certification processes Ensure adherence to ethics guidelines Portraying right skills to understand layout drawings, FIM and other product wiring diagrams and procedures As an FED Eng he must do full adjustment / commissioning of elevators and escalators, as per FIM within allocated timeline. This includes high speed gearless units and escalators / travellators, managing other test engineers on multi-unit sites to ensure safe and efficient testing and commissioning. Providing technical support on site to other test engineers with a view to up-skilling all test engineers, auditing test and EN81 (compliance) handover paperwork Undertaking client liaison during the testing of large multi-unit sites and attend commissioning meetings if required. from New Equipment to Service and supporting service on technical issues on site during the Quality Operating Period and on an ad-hoc basis. Trouble shooting of electrical / mechanical fault in elevators. Otis Safety Audit (OSA). Need to report on-site field turn backs at product level. Ensure 100% on-time delivery to customer as agreed. Ensure all internal customer complaints are addressed and acknowledged. OFAR audit to be conducted. Product training to be provided to the field technical staff. Attending repeated & Worst unit s complaints. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do . We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here . .

Job_Description":" Responsibilities: Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales o Inviting customer to outlet o Introduce customer to the concept of MYOP. o Demonstrating and presenting products o Support the customer to identify the right perfume Store cleanliness and merchandising . Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock . Handling and resolving customer complaints Benefits Provident Fund Overtime allowance Medical Insurance