Company Description Your Fairmont Journey Starts Here: Job Description Consistently offer professional, friendly and engaging service to the children Supervise and plan all activities offered at the Kids Club Conduct and host birthday parties and special events at the Kids Club Creating new arts and crafts for the kids club Plan and create new ideas for summer camps, Halloween parties and Christmas events, as well as following through with the activities as per the schedule Ensure that all new colleagues are trained in the daily operations of the Kids Club and that they work together as a team to achieve the highest guest satisfaction Report directly to Kids Club supervisor with any incidents, guests comments and feedback Being responsible for inventory of the arts and crafts and reporting when its low Ensure all areas are clean and well maintained for the children s safety Ensure that all attendants working in the Kids Club are following the procedures Responsible for designing the wall and window art work for the Kids Club Supervise the children in the kids club and ensure their safety while inside the club Support kids club supervisor at the reception when it is busy Perform other duties as assigned and requested Qualifications Passion for working with Children Must be fun, creative, enthusiastic, positive, flexible and good at multi tasking Highly organized, results-oriented with the ability to be flexible and work well under pressure Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on the children s needs, remaining calm and courteous at all times

Work with internal/external representatives from different functions for executing the reservations. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events. Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure. Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates. Responsible for ensuring that all reservation filing and correspondence is carried out daily. Perform all the duties that are common and any other duties assigned by the Front Office Manager. Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc). Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellentreading, writing and oral proficiency in English language Ability to speak other languages and bas

Prime Function: Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning: Plan & prepare forecasts on a timely basis for review. Plan & prepare monthly reports, forecasts and other relevant reports. Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget. People Management: Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Financial Management: Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. Assist in the development of occupancy forecasts for the annual budget. Operational Management: Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking. Give discounts and corporate rates, as per the company s policy. Supervise and delegate work to reservation associate Ensure that all reservations are recorded as per standard procedures. Handle additional responsibilities as and when delegated by the Management. Managerial Qualities: Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples ideas. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. Minimum 1 year of social event experience with similar capacity to 5-star hotels. Good communication and customer contact skills Post-Secondary Education or relevant qualifications for reservation.

Job Description Prime Function: Perform a variety of duties ensuring orderly and timely delivery of materials from vendors and supplying the same to the other departments. Responsible for taking the necessary action for the purchase requests received from the stores and user departments. To coordinate all the functions of the team within the department. To maintain records and files related to purchasing activities. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management. Key Responsibilities: People Management Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. Provide effective support to the team to enable them to provide a range of effective and efficient services. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Receive, examine and process departmental requisitions. Review and verify orders submitted by requisitioning departments. Receive and action requisition from stores and user departments. Counter check whether items indented are contracted or non-contracted and prepare purchase order accordingly. Ensure that the purchase order meets the criteria of quality, price, timeliness and reliability and also the standards of the company. Compare costs and evaluate the quality and suitability of supplies, materials and equipment. Ensure that a copy of purchase order is sent to all the concerned departments. Follow up with suppliers for efficient service and in case of late delivery of the materials ordered. Ensure closure of purchase record after delivery of items. Ensure to assist the Purchasing Assistant in all aspects of the job. Ensure to monitor & handle dispatches to other departments as required. Handle additional responsibilities as and when delegated by top management. Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services. About you: To be successful in the role, the candidate brings along the following experiences and competencies: Person should have completed any relevant graduation 0 to 1 years working e

Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes & drinks on the menu. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Director Guest Service. BHM degree or diploma with 1 year experience as Bartender or Fresher.

Review, analyze and suggest improvement of work flow and standards at the Front Desk Communicate with Duty Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently Assist Guest Relations in greeting, rooming, and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Check billing instructions, monitor guest credit and act upon any discrepancies Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. Bachelors in Hotel Management

Primary Responsibilities Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Provide high level of service standards. Operational Management Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping. Ensure to report to work on time and according to posted schedule. Ensure to daily change soiled linens on beds and remake beds. Strictly follow the lost and found procedures. Ensure floor pantries and corridors & fire exits are as per the standards. Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards. No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised. Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing. Ensure to report any assigned rooms that do not require service Do not Disturb signs etc. to the Housekeeping Supervisor. Report any malfunctioning of room equipment to the Housekeeper. To abide by the mission statement of the hotel and of the department. Ensure to take the responsibility for master keys of the assigned rooms. Report any loss or damage to the Floor Supervisor. Ensure to perform the following duties in the Public Area: To dust furniture, fixtures and fittings Vacuum the carpet. Scrub, wash and clean the floor Clean and arrange the equipment furniture as prescribed Dust and clean light fittings Knowledge and Experience Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading, writing and oral proficiency i

We are seeking a detail-oriented and customer-focused GSA-Housekeeping professional to join our team in Mysuru, India. As a GSA-Housekeeping staff member, you will play a crucial role in maintaining the cleanliness, hygiene, and overall appearance of our hotel, ensuring an exceptional experience for our guests. Maintain impeccable cleanliness standards in guest rooms, public areas, and other assigned spaces within the hotel Ensure the proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Perform thorough cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces Restock guest room amenities and supplies as needed Respond promptly and courteously to guest requests and concerns Collaborate with other departments to address any maintenance or safety issues Adhere to hotel policies, procedures, and safety protocols Assist in maintaining the cleanliness and organization of housekeeping storage areas and carts Report any damaged or missing items in guest rooms or public areas Participate in regular training sessions to stay updated on best practices and new cleaning techniques High school diploma or equivalent; Hotel Management Degree/Diploma preferred Minimum of 1 year experience in housekeeping or a similar role (freshers may also apply) Strong attention to detail and commitment to maintaining

Guest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills a

Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc)

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management. I am responsible for INTERREACT Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and bas

To deliver exceptional guest service by ensuring a smooth and efficient check-in, check-out, and stay experience, while maintaining a warm, professional, and courteous demeanor at all times. Assist guests with room assignments, requests, and queries. Ensure timely delivery of guest messages, mail, and packages. Handle guest complaints and concerns promptly, following escalation procedures if necessary. Ensure guest satisfaction by providing proactive service and anticipating needs.

Ensure that the bar is set according to standards and procedures Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests table at the correct temperature Creation of new beverage/cocktails to suit guests needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue. To be successful in this role you ll need: A strong knowledge & demonstrable experience of mixology Excellent creativity paired with great communication skills The passion and desire to constantly think of

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service. Welcome and greet guests upon arrival, providing a warm and professional first impression Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests Handle guest inquiries, requests, and complaints promptly and courteously Maintain accurate guest records and manage reservations using our hotel management system Collaborate with other departments to address guest needs and resolve issues effectively Process payments and handle cash transactions accurately Maintain the cleanliness and organization of the front desk area Provide information about hotel services, local attractions, and transportation options Assist with administrative tasks, including maintaining the front office logbook and shift reports Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety Excellent customer service skills with a friendly and professional demeanor Strong verbal and written communication abilities Proven problem-solving skills and ability to handle challenging situations calmly Keen

Main Duties: Administration Liaise with different departments for smooth and co-ordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Financial Identify optimal, cost effective use of the resources and educate the team on the same. Cash of the hotel to be used only for hotel or guest purpose. Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register Co-ordinating with Finance if any deviation from the same. Operational Keep the Team Leader and Assistant Manager briefed at all times Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number Maintain records for banquet event happening in the conference or any other area of the hotel Handle additional responsibilities as and when delegated by the Management. Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel Responsible for daily administration, meeting and greeting visitors, dealing with guests queries and complaints, and booking rooms. Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Hotel Management Graduates / Diploma or equivalent qualification

Primary Responsibilities Operation Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor Record room status in allocated section accurately Carry out valet services when required (e.g. delivery of linen, processing laundry orders) Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships Primary school education Good oral proficiency in English language No experience is required, training will be provided

Plan & initiate action plan to approach and secure new business for the organization To determine effective and productive sales programs Relationship building with all the current and prospective customers. Minimum 1 year of Experience in similar capacity or 2 years of Experience in F&B Service or Front Office. BHM or MBA or Equivalent Qualification Prior Experience of Pre Opening will be an added advantage.

GSA-Front Office First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Your experience and skills include: Relevant diploma / degree in Hotel Management. Excellent multi-tasking, problem solving, service orientation and interpersonal team skills. Displays high level of flexibility

We are seeking an enthusiastic and customer-focused GSA Front Office professional to join our team in Mumbai, India. As a Guest Service Agent, you will be the face of our hotel, ensuring exceptional guest experiences from check-in to check-out. Greet guests warmly and provide a seamless check-in and check-out process Respond promptly and efficiently to guest inquiries and requests Handle guest accounts and process payments accurately Promote hotel facilities and services, identifying opportunities for upselling Maintain high standards of customer service at the front desk Collaborate with other departments to ensure guest satisfaction Manage day-to-day front office operations Address and resolve guest concerns in a professional and timely manner Ensure the lobby and front desk areas are clean and presentable at all times Stay informed about local attractions and events to assist guests with recommendations Diploma or degree in Hotel Management or related field Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Proficiency in multi-tasking and working efficientl