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Fairmont Hotels Resorts
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GSA - Front Office

GSA - Front Office

Fairmont Hotels Resorts

0 - 2 years

|

2 - 5 Lacs

Posted:12 hours ago| Platform:

Apply

Skills Required

Front office Customer satisfaction Hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Hotel Management Graduates / Diploma or equivalent qualification

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