Reservation Executive - Pullman Chennai Anna Salai

Fairmont Hotels Resorts

2 - 5 years

4 - 7 Lacs

Chennai

Posted:5 hours ago| Platform:

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Skills Required

Basic Front office Reservation Reservation Executive Excel Sales Hospitality management Customer satisfaction Saving Powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work with internal/external representatives from different functions for executing the reservations.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure that the team has been trained for all safety provisions.
Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
Responsible for ensuring that all reservation filing and correspondence is carried out daily.
Perform all the duties that are common and any other duties assigned by the Front Office Manager.
Ensures that the workplace and storage areas remain clean and tidy
Respects the instructions and safety guidelines for the equipment (s)he uses
Applies the hotels security regulations (in case of fire etc)
Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellentreading, writing and oral proficiency in English language
Ability to speak other languages and bas

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