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Guest Relation Executive - Female

Sodexo

3.0 - 5.0 years

3 Lacs

Hyderabad

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Role Description : We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. Candidate should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers Role & responsibilities Training/Meeting room bookings Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about venues and promote services Anticipate guest needs and build rapport with customers Offer assist...

Posted 2 weeks ago

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Exploring Front Office Jobs in India

The front office job market in India is thriving, with numerous opportunities available for job seekers looking to start or advance their careers in this field. Front office roles typically involve interacting with clients, customers, and visitors, making them crucial for creating a positive first impression of a company.

Top Hiring Locations in India

Mumbai
Delhi
Bangalore
Chennai
Hyderabad

These cities are known for their bustling business environments and are actively hiring for front office roles across various industries.

Average Salary Range

The average salary range for front office professionals in India varies based on experience and location. Entry-level positions may start at around INR 2-3 lakhs per year, while experienced professionals can earn anywhere from INR 5-10 lakhs per year.

Career Path

A typical career path in front office roles may progress from Front Office Executive to Senior Front Office Executive, Front Office Manager, and ultimately Front Office Head or Director. Advancement in this field often involves gaining experience in customer service, communication skills, and organizational abilities.

Related Skills

In addition to front office duties, professionals in this field may benefit from having skills such as communication, customer service, time management, and organizational skills. Proficiency in MS Office suite and basic knowledge of office equipment are also valuable.

Interview Questions

What experience do you have in a front office role? (basic)
How do you handle difficult clients or situations? (medium)
Can you walk us through your process for managing multiple tasks simultaneously? (medium)
How do you prioritize your work when faced with competing deadlines? (medium)
Have you ever resolved a conflict between colleagues or clients? How did you handle it? (medium)
How do you ensure confidentiality when dealing with sensitive information? (basic)
Describe a time when you went above and beyond to assist a customer. (medium)
How do you stay organized in a fast-paced environment? (basic)
What software or tools do you use to manage your daily tasks? (basic)
How do you handle a high volume of phone calls and visitors simultaneously? (medium)
Can you give an example of a time when you had to diffuse a tense situation with a client or customer? (medium)
How do you handle stress and pressure in a professional setting? (medium)
What steps do you take to ensure the front office area is presentable and welcoming to visitors? (basic)
How do you handle confidential documents and information? (basic)
Describe a time when you had to adapt to changes in office procedures or policies. (medium)
How do you ensure accuracy in your work, such as maintaining records or scheduling appointments? (basic)
What do you think are the most important qualities for someone working in a front office role? (basic)
How do you handle feedback or constructive criticism from supervisors or colleagues? (medium)
Can you describe a time when you had to work collaboratively with other departments or teams? (medium)
How do you prioritize customer service while also managing administrative tasks? (medium)
What do you know about our company and why do you want to work here? (basic)
How do you handle a situation where a visitor or client is dissatisfied with our services? (medium)
Describe a time when you had to resolve a miscommunication with a colleague or supervisor. (medium)
How do you ensure accuracy in maintaining records or documents? (basic)

Closing Remark

As you prepare for interviews in front office roles, remember to showcase your communication skills, customer service experience, and ability to handle various tasks simultaneously. With the right preparation and confidence, you can excel in front office positions and advance in your career in India. Good luck!

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