Guest Service Associate - Front Office

Fairmont Hotels Resorts

0 - 2 years

1 - 4 Lacs

Gandhinagar

Posted:12 hours ago| Platform:

Apply

Skills Required

Administration Front office Front desk Hospitality management guest satisfaction hotel operations Hotel management Cash handling Customer service Guest Service Associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.

Welcome and greet guests upon arrival, providing a warm and professional first impression
Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
Handle guest inquiries, requests, and complaints promptly and courteously
Maintain accurate guest records and manage reservations using our hotel management system
Collaborate with other departments to address guest needs and resolve issues effectively
Process payments and handle cash transactions accurately
Maintain the cleanliness and organization of the front desk area
Provide information about hotel services, local attractions, and transportation options
Assist with administrative tasks, including maintaining the front office logbook and shift reports
Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Excellent customer service skills with a friendly and professional demeanor
Strong verbal and written communication abilities
Proven problem-solving skills and ability to handle challenging situations calmly
Keen

More Jobs at Fairmont Hotels Resorts

Kids Club Attendant

Udaipur

Experience: Not specified

INR 2 - 4 Lacs

Reservation Executive - Pullman Chennai Anna Salai

Chennai

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Reservation Ambassador

Jaipur

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Store & Receiving Associate

Pune

Experience: Not specified

INR 2 - 3 Lacs

Guest Service Associate (Bartender)

Mumbai

1.0 - 2.0 yrs

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.