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8.0 - 9.0 years

25 - 30 Lacs

gurugram

Work from Office

Primary Role Objective: To ensure & maintain high standards in soft services, including visitor management, housekeeping, horticulture, and complaint handling, while supporting sustainability initiatives aligned with WELL Health-Safety Rating and IGBC Platinum certification. Key Responsibility Areas (KRAs): 1. Visitor and Access Management: Manage the digital Visitor Management System (VMS) for pre-registration, access control, and data security. Issue visitor passes and coordinate with tenants for approvals. Operations and control of the online tool for the building access system, VMS and other services. Onboarding of occupants on access tool and support to team in managing/accessing the to...

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1.0 - 6.0 years

3 - 8 Lacs

bengaluru

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POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list. Complete required Housekeeping paperwork. Follow all ...

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1.0 - 6.0 years

3 - 8 Lacs

mahabaleshwar

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POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list. Complete required Housekeeping paperwork. Follow all ...

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1.0 - 6.0 years

3 - 8 Lacs

amritsar

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Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining,...

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2.0 - 7.0 years

4 - 9 Lacs

jaipur

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As the Guest Relations Executive, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey. Welcome ...

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2.0 - 7.0 years

1 - 5 Lacs

udaipur

Work from Office

Butler Operations To supervise Butler Supervisors and Butlers on duty To maintain the quality and consistency of standard and to train the Butlers on improvement areas To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline To increase guest interaction and to drive the Trust you score of the property. To assist the Head Butler in achieving the KPI of the department. To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival. To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet. To ensure through effective supervision that all services offered a...

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2.0 - 7.0 years

1 - 5 Lacs

udaipur

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Assist guests with check in and checkout, and other cashiering duties Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guests mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Comply with hotel and department policies and procedures at all times Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Attend daily ...

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1.0 - 3.0 years

1 - 5 Lacs

mumbai

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We are seeking a dynamic and customer-oriented Reservation Executive to join our team in Mumbai, India. As a Reservation Executive, you will play a crucial role in creating exceptional guest experiences from the very first point of contact. Your friendly demeanor and efficient approach will set the tone for our guests stays and contribute to the overall success of our organization. Manage incoming reservation requests via phone, email, and online booking platforms Provide detailed information about room types, rates, availability, and hotel amenities to potential guests Utilize up-selling techniques to maximize room revenue and enhance guest experiences Process reservations accurately and ef...

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1.0 - 3.0 years

1 - 5 Lacs

chennai

Work from Office

Reservation Executive You are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibili...

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1.0 - 3.0 years

3 - 7 Lacs

mumbai

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Main Duties: Administration To maintain and update the restaurant guest history records. To maintain a legible and up-to-date reservation book. To type and co-ordinate the printing of all restaurant menus in liaison with the outlet Manager. Operational To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times. To be familiar with all food and beverage items on the outlet menu. To be flexible wherever possible in meeting special requests from guests for specific table assignments or other requests. To maintain the entrance area and hostess station in a clean and orderly manner at all times. . To greet and seat guests in a professiona...

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1.0 - 3.0 years

2 - 5 Lacs

hyderabad

Work from Office

Primary Responsibilities Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation,...

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1.0 - 2.0 years

2 - 5 Lacs

udaipur

Work from Office

We are seeking a dynamic and customer-focused Front Office Executive to join our team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure. Key Responsibilities: Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience. Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail. Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest request...

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1.0 - 2.0 years

2 - 5 Lacs

bengaluru

Work from Office

Prime Function: Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Main...

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1.0 - 3.0 years

3 - 7 Lacs

pune

Work from Office

Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay. Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively. To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel. Responsible for sales according to hotel task . Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services. Must have strong understanding of the functions of each department of the...

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0.0 - 4.0 years

2 - 3 Lacs

mumbai, faridabad

Work from Office

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

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0.0 - 4.0 years

2 - 3 Lacs

bengaluru

Work from Office

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

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4.0 - 12.0 years

5 - 6 Lacs

jaipur

Work from Office

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

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10.0 - 17.0 years

10 - 11 Lacs

bargarh, manali, chennai

Work from Office

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

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3.0 - 4.0 years

5 - 6 Lacs

chennai, gurugram

Work from Office

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

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4.0 - 12.0 years

5 - 6 Lacs

mumbai, navi mumbai

Work from Office

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

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1.0 - 2.0 years

2 - 2 Lacs

mohali

Work from Office

We are looking of office assistant For Construction Company Located in Mohali (Punjab) NOTE: Only Female Candidate Skills: Excel Experience - 1 year to 2 years Interested Candidate may call @ 9815434450

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2.0 - 5.0 years

2 - 3 Lacs

hyderabad

Work from Office

Responsibilities: * Greet guests, manage front desk operations, handle phone calls * Maintain front office organization, assist with administrative tasks * Coordinate housekeeping services, ensure guest satisfaction Cafeteria Provident fund Health insurance Job/soft skill training

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0.0 - 2.0 years

2 - 3 Lacs

mangaluru

Work from Office

Job title: Guest relation officer Job location : Mangalore Reception & Customer Service : Greet and assist students, parents, and visitors who come to the office or contact the organization. Provide general information about study abroad opportunities, services offered, and the application process. Manage Inquiries : Respond to phone calls, emails, and messages promptly and professionally. Direct inquiries to the appropriate department or team member as needed. Appointment Scheduling : Schedule consultations, information sessions, and meetings with counselors or consultants. Ensure that all appointments are well-coordinated and prepared for. Documentation & Filing : Maintain and organize stu...

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2.0 - 4.0 years

1 - 4 Lacs

jaipur

Work from Office

We are looking for a highly skilled and experienced Front Office Supervisor to join our team at Holiday Inn Jaipur City Centre. The ideal candidate will have 2-4 years of experience in the hospitality industry, preferably in front office operations. Roles and Responsibility Supervise and coordinate front office staff activities to ensure excellent customer service. Manage front desk operations, including handling guest inquiries and resolving issues. Develop and implement effective strategies to enhance customer satisfaction and loyalty. Collaborate with other departments to achieve business objectives. Maintain high standards of quality and professionalism in all aspects of front office ope...

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1.0 - 2.0 years

2 - 5 Lacs

navi mumbai

Work from Office

We are looking for a highly skilled and experienced F&B Service Hostess to join our team at Marriott Executive Apartments. The ideal candidate will have 1-2 years of experience in the hospitality industry, preferably in a similar role. Roles and Responsibility Manage front desk operations, ensuring seamless check-in and check-out processes for guests. Coordinate with various departments to ensure efficient service delivery and high customer satisfaction. Handle guest complaints and resolve issues professionally and courteously. Maintain accurate records of guest interactions and transactions. Ensure compliance with company policies and procedures. Provide exceptional customer service, respon...

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Exploring Front Desk Jobs in India

Front desk jobs in India offer a diverse range of opportunities for job seekers looking to kickstart their career in hospitality, administration, or customer service. With the growing number of businesses and organizations in the country, the demand for front desk professionals continues to rise. In this article, we will delve into the front desk job market in India, including top hiring locations, average salary range, career progression, related skills, and common interview questions.

Top Hiring Locations in India

If you are looking for front desk job opportunities in India, consider exploring the following major cities that actively hire for front desk roles:

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Chennai
  5. Hyderabad

These cities not only offer a multitude of job openings but also provide a vibrant work environment for front desk professionals.

Average Salary Range

The average salary range for front desk professionals in India varies depending on the location, company, and level of experience. Entry-level front desk executives can expect to earn between INR 2-3 lakhs per annum, while experienced professionals in managerial roles can earn upwards of INR 5-7 lakhs per annum.

Career Path

In the front desk domain, career progression typically follows a path from Front Desk Executive to Front Desk Manager. As you gain experience and expertise in handling various administrative tasks, you may advance to roles such as Front Office Supervisor, Guest Relations Manager, or Front Office Manager.

Related Skills

In addition to strong communication and interpersonal skills, front desk professionals are often expected to possess the following related skills:

  • Customer service orientation
  • Time management
  • Multitasking abilities
  • Problem-solving skills
  • Proficiency in MS Office applications

Interview Questions

Here are 25 interview questions that may be asked for front desk roles:

  • What experience do you have in a front desk role? (basic)
  • How do you handle difficult or irate customers? (medium)
  • Can you describe a time when you had to multitask effectively? (medium)
  • How do you prioritize your tasks when the front desk is busy? (medium)
  • What software programs are you proficient in for front desk operations? (basic)
  • Describe a situation where you had to resolve a conflict between team members. (medium)
  • How do you ensure the front desk area is organized and presentable at all times? (basic)
  • What steps do you take to maintain confidentiality of guest information? (medium)
  • How do you handle a situation where a guest is dissatisfied with their experience? (medium)
  • Can you give an example of a time when you went above and beyond for a guest? (medium)
  • How do you stay updated on company policies and procedures? (basic)
  • Describe a time when you had to deal with a challenging request from a guest. (medium)
  • How do you handle a high volume of incoming calls while attending to guests in person? (medium)
  • What strategies do you use to ensure efficient check-in/check-out processes? (basic)
  • How do you handle a situation where you are unable to answer a guest's question? (medium)
  • What do you think are the most important qualities for a front desk professional to possess? (basic)
  • Describe a time when you had to train a new front desk team member. (medium)
  • How do you handle confidential information when taking reservations or handling guest requests? (medium)
  • Can you give an example of a time when you had to resolve a scheduling conflict? (medium)
  • What do you enjoy most about working in a front desk role? (basic)
  • How do you handle a situation where a guest is unhappy with their room assignment? (medium)
  • Describe a time when you had to assist a guest with a special request. (medium)
  • How do you ensure effective communication between the front desk and other departments? (medium)
  • What steps do you take to stay organized in a fast-paced front desk environment? (basic)
  • How do you handle a situation where a guest is dissatisfied with the service provided by another staff member? (medium)

Closing Remark

As you explore front desk job opportunities in India, remember to showcase your skills and experiences confidently during interviews. With the right preparation and a positive attitude, you can secure a rewarding career in the front desk domain. Best of luck in your job search!

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