688 Guest Satisfaction Jobs

As an integral part of the restaurant team, you will be responsible for assisting in the daily operations to ensure a high standard of service, ambiance, and guest satisfaction. Your role will involve supervising and guiding the restaurant team throughout breakfast, lunch, and dinner service periods. It is essential to maintain warm, personalized guest interactions that reflect our heritage hospitality values. In addition to overseeing guest interactions, you will handle feedback, special requests, and service recovery with professionalism and a proactive approach. Collaboration with culinary and stewarding teams is crucial to ensure seamless operations, including monitoring inventory, requisitions, and maintaining proper mise en place for all meal periods. Maintaining cleanliness, hygiene, and compliance with safety regulations in the dining area is a key aspect of this role. You will also provide support to the Restaurant Manager by assisting in scheduling, team training, and conducting performance reviews. Furthermore, you will be involved in tasks such as reservations, table management, and hosting special dining events or heritage storytelling dinners. This position is full-time and permanent, with benefits including food provision, health insurance, paid sick time, and paid time off. The work location is in person, and you will play a vital role in upholding the standards of excellence in our restaurant operations.,

INDICATORS OF SUCCESS Financial (GOP, Restaurant Revenue, Average Check, Labour Control) Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review) Achievement of employee engagement survey (Kenexa) and retention goals for department AREAS OF RESPONSIBILITY Organizes functions and events for hotel clients Assists guest in organizing functions within hotel ability Consistently uses banquet process and follows brand standards Schedules staff to provide coverage for banquet events Communicates with event hosts/clients throughout event Directs banquet setup and scheduling Leads Banquet Event Order (BEO) meetings on a weekly basis Reviews BEOs for errors and makes corrections Anticipates banquet scheduling and supply needs based on BEOs and forecasting Communicates regularly with Sales, Catering, and Kitchen to coordinate events Inspects Banquet Rooms to ensure setup meets client expectations Manages scheduling, training, and performance of banquet employees Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Schedules employees to meet banquet labor expense projections and staff events Tracks banquet supplies and makes orders Reviews contracts with banquet vendors Orders linens, food products, equipment, and other banquet supplies to meet department needs Leads quarterly inventories Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures Attends work on time and as scheduled Follows hotel grooming and hygiene standards Minimise safety hazards by following all safety rules and procedures Keeps Manager promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Skills Banquets, Food & Beverage F&B Show

Guest Service: Ensure guests receive the highest level of personalized service. Address and resolve guest complaints or issues promptly, escalating to the Head of Department (HOD) when necessary, and follow up to ensure guest satisfaction. Room Management: Oversee room allocations and updates. Ensure that special guest requests are met and maintain regular contact with guests to ensure a pleasant stay. Operational Oversight: Supervise daily front office operations, including check-ins, check-outs, and reservations. Ensure smooth coordination with other departments. Staff Supervision: Train, mentor, and manage front office staff. Ensure all team members adhere to hotel standards and policies. System Proficiency: Utilize hotel management software to manage bookings and reservations. Ensure all data is accurately entered and updated. Market Awareness: Stay informed about market trends, competition, and positioning. Implement strategies to maintain a competitive edge. Reporting: Prepare and present regular reports on front office activities, guest feedback, and occupancy rates to the HOD. General Duties: Maintain high standards of grooming and hygiene. Build strong working relationships with colleagues and other departments. Be willing to take on additional assignments as required. Ensure Booking Process Compliance: Ensure that the process for booking guests is followed accurately and consistently by all team members. System Improvement Suggestions: Make suggestions on how best to improve the booking system or other operational systems to streamline processes and enhance efficiency. Strategy Implementation: Implement and develop plans and strategies to ensure that all team members work consistently and follow established procedures. Performance Review Plans: Develop performance review plans for the reception team to reward excellent work and address any team issues or areas for improvement. Performance Reporting: Provide detailed reports to HOD on the performance and efficiency of the reception desk. Desk Coverage: Provide cover when required to ensure the reception desk is manned at all times, maintaining seamless operations. Master Key Security: Hold the master key for all rooms in the hotel and ensure it is kept secure and not given out to unauthorized persons. Reservation Handling: Take reservations over the phone or via the online booking system, ensuring accuracy and efficiency. Health and Safety Training: Ensure that all team members are appropriately trained on health and safety protocols and follow them within their working environment. Quality Assurance: Ensure the quality of work performed by the reception team is consistent and meets the hotels expectations and standards. Pre-requisites: Bachelors or Masters Degree in Hotel Management from a recognized institute Minimum of 2 years of experience in hotel management, preferably in a supervisory role Proficiency in English and Hindi (both written and spoken) Strong computer skills, including proficiency in MS Office and hotel management software Excellent guest management, hospitality skills, telephone etiquette, problem-solving abilities Strong leadership and team management abilities Ability to work effectively under pressure and handle multiple tasks Willingness to work flexible hours and rotational shifts as required.

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, youll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as youll hire qualified and , set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. Well expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

The Assistant Engineer is responsible for ensuring the maintenance, operational efficiency, and safety of all rides and attractions at the Khopoli, Maharashtra location. This role involves managing maintenance costs, enhancing uptime, fostering talent development, driving innovation, ensuring guest satisfaction, and maintaining safety standards. Overseeing maintenance costs according to the budget is a key responsibility, including utilities, inventory, and employee costs. Planning for spare parts and implementing automation strategies are also part of the responsibilities. Managing planned, preventive, breakdown, and predictive maintenance programs is crucial for uptime management. Effective inventory/spares management and maintaining vendor relations are also important aspects of this role. Identifying training needs, implementing role rotation plans, and facilitating technical training and multi-craft programs for team members are part of talent development initiatives. Driving cost reduction in ride and engineering maintenance, leading process improvements, and collaborating with cross-functional teams for new projects and capital planning are key for innovation initiatives. Developing measurement systems for guest satisfaction, conducting failure analysis for continuous improvement, monitoring incidents and safety audits, ensuring compliance, and implementing necessary training programs are essential for maintaining safety and guest satisfaction. Conducting engagement surveys, executing action plans based on feedback, and ensuring employee satisfaction and development are vital for employee engagement. The ideal candidate should have a Bachelor's degree in Engineering (Mechanical, Electrical, or related field), with an advanced degree preferred. Strong leadership, analytical, and communication skills are also required for this role.,

Key Responsibilities: Kitchen Planning Plan and coordinate the activities of the team to ensure operative effectiveness. Follow guidelines laid by the Executive Chef on menu plan Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies. Estimate daily and weekly requirements as per the process laid. People Management Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. Prepare Duty rosters for the team in order to ensure operative effectiveness. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Financial Management Monitor the operations of the department to ensure that the food wastage is minimized. Ensure to maximize employee productivity in order to minimize payroll costs. Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Supervise the function of the kitchen team, facilities and costs, hence contribute towards maximizing the overall Food & Beverage department s profit. To ensure that the preparation and presentation of food complies with the standards. To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed. Ensure that company and statutory hygiene standards are maintained. Responsible for the production, preparation and presentation of all food items, in the assigned function, to ensure highest quality at all times. Handle additional responsibilities as and when delegated by the Management. Control and analyze on an on-going basis the following: Quality levels of production and presentation, Guest satisfaction, Operating food cost, Cleanliness, Sanitation, and Hygiene. Responsible for the preparation of menus under the direct supervision of Executive Sous Chef, taking into consideration of the following: Local requirements, Competition, Trends, Availability of ingredients & Food cost. Ensure to maintain appropriate grooming standards, hygiene, and code of conduct of the team. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Applies the ISO 9001 quality certification requirements that impact his/her role Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Culinary team Food & Beverage Service team Commis Chef

An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. What you will be doing: Jobs involve all aspects of delivering optimum quality of a companys services Monitoring, inspecting, and proposing measures to correct or improve a hotels final products and processes in order to meet established quality standards. Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies. Provide training and guidance to hotel staff on quality standards, best practices, and guest service excellence. Organize workshops and training sessions as needed. Collect and analyze guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction. Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry. Collaborate with department heads and managers to address quality-related issues, share best practices, and implement improvements. Foster a culture of teamwork and continuous improvement. Prepare regular reports for senior management detailing quality assurance activities, findings, and progress in meeting quality goals. Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems.

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry. Oversee daily hotel operations, including front desk, housekeeping, and guest services Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests Conduct daily briefings and ensure adherence to quality standards Handle guest check-ins, check-outs, and resolve any issues or complaints promptly Manage and motivate front office staff, providing guidance and support as needed Monitor online reviews and guest feedback, addressing concerns and implementing improvements Perform cashiering duties, including foreign exchange transactions and night audit tasks Coordinate with other departments to ensure smooth operations and guest satisfaction Implement and maintain safety and security procedures Promote room and service upselling to maximize revenue Assist in achieving performance targets and maintaining high guest satisfaction scores Handle walk-in reservations and process call-in bookings when needed Ensure VIP rooms are prepared and checked prior to arrival Participate in management meetings and contribute to strategic planning

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Mixologist is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton. What will I be doing? As the Mixologist, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge. Confidently knowing the beverage menu contents and able to explain them in detail to guests. Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality. Greet guests in a courteous and friendly manner, promote and document orders for drinks. Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control. Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws. Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash. Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank. Complete checklists on product knowledge. Know menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Recommend other restaurants and city attractions to hotel guests. Follow-up on any guest questions or queries immediately and if you don t know the answer, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure that all areas are cleaned and maintained in accordance with operating procedures. Take personal responsibility for the service experience of all guests in your designated area. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. Give guest service the highest priority. Display professional behaviour at all times. Avoid offensive or impolite language. Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Division Activities Champions the brand s service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Monitors and promotes room rates, specials, and promotions at the residence. Monitors expected arrivals and departures. Coordinates and makes preparations for group activities. Runs and reviews critical information contained in Rooms division reports. Operates all department equipment as necessary and reporting malfunctions. Ensures employees have the proper supplies and uniforms. Understands night audit procedures and being able to comprehend and utilize reports as necessary. Understands and complies with loss prevention policies and procedures. Assists in ensuring the property s crisis management plan is followed as applicable. Managing Profitability Analyzes service issues and identifies trends. Works with Rooms division teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews and audits expenses. Managing Revenue Goals Monitors Rooms division sales performance against budget. Reviews reports and financial statements to determine Rooms division performance against budget. Reviews Rooms division occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Ensuring and Providing Exceptional Customer Service Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Creates an atmosphere in the Rooms division that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Interacts with guests to obtain feedback on product quality and service levels. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures that employees understand expectations and parameters for Room division duties. Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Interviews applicants as needed. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in the Rooms division (eg, pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an open door policy and reviews employee engagement results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department, (eg, china, glass, silver, buffet presentations, props). Applies knowledge of all laws, as they relate to an event. Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. Adheres to and reinforces all standards, policies, and procedures. Maintains established sanitation levels. Manages departmental inventories and maintains equipment. Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. Schedules banquet service staff to forecast and service standards, while maximizing profits. Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance. Conducts monthly department meetings with the Banquet team. Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. Acts as a liaison to the kitchen staff. Leads shifts and actively participates in the servicing of events. Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Observes service behaviors of employees and provides feedback to individuals. Monitors progress and leads discussion with staff each period. Participates in the development and implementation of corrective action plans. Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. .

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. .

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required. CORE WORK ACTIVITIES Assisting with the Management of Engineering Operations and Budgets Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. Assists with ensuring regulatory compliance to facility regulations and safety standards. Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations. Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs. Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan. Assists with the development of project plans in accordance with renovation or new construction needs. Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines. Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. Ensures fire crew has complete understanding of all procedures, equipment and alarms. Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. Conducts guest room and common area inspection to ensure guest satisfaction. Inspects and evaluates the physical condition of facilities in order to determine the type of work required. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. Selects and orders or purchases new equipment, supplies, and furnishings. Manages parts and equipment inventory. Maintaining Property Standards Ensures building and equipment licenses and certifications are current. Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Establishes guidelines so employees understand expectations and parameters. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. Strives to improve service performance. .

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required. CORE WORK ACTIVITIES Assisting with the Management of Engineering Operations and Budgets Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. Assists with ensuring regulatory compliance to facility regulations and safety standards. Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations. Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs. Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan. Assists with the development of project plans in accordance with renovation or new construction needs. Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines. Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. Ensures fire crew has complete understanding of all procedures, equipment and alarms. Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. Conducts guest room and common area inspection to ensure guest satisfaction. Inspects and evaluates the physical condition of facilities in order to determine the type of work required. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. Selects and orders or purchases new equipment, supplies, and furnishings. Manages parts and equipment inventory. Maintaining Property Standards Ensures building and equipment licenses and certifications are current. Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Establishes guidelines so employees understand expectations and parameters. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. Strives to improve service performance. .

Job Title: Supervisor Centre Operations Location: NESCO, Mumbai Job Type: Full-Time | Permanent Desired Candidate Profile: Education & Experience: Minimum of 2 years experience in hospitality/retail operations or hotel management (preferred background: IHM or similar) Prior experience in a supervisory or team leader role Skills Required: Strong supervision and leadership skills Excellent communication in English is mandatory, Hindi is also required Proficient in both written and verbal communication Guest service oriented approach Strong coordination and cooperation skills High sense of job ownership and accountability Ability to multitask efficiently Computer Skills: Working knowledge of Windows operating system Basic proficiency in software applications such as MS Word, email, spreadsheets, and Point of Sale (POS) systems Roles and Responsibilities: Oversee and manage day-to-day operations of the center Supervise on-floor staff and ensure smooth functioning of all operational areas Allocate tasks, monitor performance, and ensure staff follow company policies and operational standards Support the Centre Manager in coordinating internal operations and team responsibilities Participate in interviewing, hiring, onboarding, training, and evaluating team members Address and resolve staff or guest issues in coordination with HR Promote and ensure 100% guest satisfaction through consistent service delivery and timely issue resolution Guest Satisfaction Focus: Maintain high levels of guest experience and ensure timely resolution of customer concerns Uphold brand standards and hospitality excellence across the property Perks & Benefits: Double wages on national holidays Compensatory off on public holidays Interim bonus 24 days of paid leave after completion of probation Mediclaim coverage Early wage access facility Learning & development incentives Perquisites and incentives Child education benefit

Key Responsibilities Of The Banquet Manager. Supports the smooth running of the banquets department, where all aspects of the guest conference and banqueting service experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Delivers on plans and objectives where banqueting initiatives & hotel targets are achieved. Manages the banqueting team fostering a culture of growth, development and performance within the department. Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Establishes and delivers effective programmes that advance service standards, profitability and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements Of The Banquet Manager. Proven experience in banquets with excellent problem-solving capabilities. Excellent managerial skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Strong communication skills.

Key Responsibilities of the Assistant Front Office Manager: Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where front office initiatives & hotel targets are achieved. Supervises the front office team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Takes ownership to deliver an effective planned guest engagement programme. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Assistant Front Office Manager: Experience of 8-10 years in front office. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem-solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experience of working with IT systems on various platforms. Strong communication skills. Skills. Front Office.

Key Responsibilities Of The Banquet Captain. Supports the smooth running of the banquets department, where all aspects of the guest conference and banqueting service. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements Of The Banquet Captain. Experience in banquets beneficial but not essential. Hands-on approach with a can-do work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions taking ownership for duties and tasks assigned. Personal integrity, with the ability to work in an environment that demands excellence. Experience of working with IT systems on various platforms. Strong communication skills.

Key Responsibilities of the Food & Beverage Manager: Ensures the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Develops and implements plans where property food & beverage initiatives & hotel targets are achieved. Leads and manages the food & beverage team, fostering a culture of growth, development and performance within the department. Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Establishes and delivers effective programmes that advance service standards, profitability and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Food & Beverage Manager: Proven experience in food & beverage service with strong problem-solving capabilities. Excellent leadership skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experienced in using IT systems on various platforms. Strong communication skills.

Key Responsibilities of the Chief Concierge : Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved. Supervises the guest relations team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Takes ownership of the planned guest engagement program. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Chief Concierge: Experience in guest relations. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem-solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experience of working with IT systems on various platforms. Strong communication skills.

Key Responsibilities of Assistant Manager Housekeeping:. Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved. Manages the housekeeping team fostering a culture of growth, development and performance within the department. Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Delivers an effective programme that advances service standards, profitability and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of Assistant Manager Housekeeping:. Proven experience in housekeeping with excellent problem-solving capabilities. Excellent managerial skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experienced in using IT systems on various platforms. Strong communication skills.