1123 Guest Satisfaction Jobs

We are looking for a highly motivated and enthusiastic individual to join our team as a Helper in the hospitality industry. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Assist with daily tasks and operations to ensure smooth service delivery. Provide exceptional customer service, responding promptly to guests' needs and resolving issues professionally. Maintain high standards of cleanliness and hygiene in all areas. Collaborate with colleagues to achieve sales targets and improve overall performance. Participate in training sessions to enhance skills and knowledge. Contribute to the development of new ideas and initiatives to improve guest satisfaction. J...

A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Mana...

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university i...

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out. Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly Collaborate effectively with o...

Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction Prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards Follow lost and found procedures strictly and report any discrepancies immediately Maintain and properly use all housekeepin...

Scope of position: Reporting to the Sous Chef, the Chef de Partie will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. They will be able to fully manage sections assigned to them and supervise staff. Always act in a professional manner using the company s Mission, Vision, and Values. The Chef de Partie will strive to exceed guest expectation and take the culinary team to go from good to great. Responsibilities: Communication and Conduct Attend daily shift briefings to keep yourself informed of daily operational requirements. Conduct daily shift briefings to kitchen colleagues in absence of Sous Chef Lead by ...

JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Busin...

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business...

Responsibilities: * Manage housekeeping operations * Ensure chemical handling & cleaning procedures * Maintain high standards of cleanliness & guest satisfaction * Communicate effectively with guests & team members Provident fund Employee state insurance Free meal Leave encashment Gratuity Job/soft skill training

Role & responsibilities Welcome and greet guests with warmth, ensuring a memorable dining experience. Manage table reservations, seating, and guest flow efficiently. Coordinate with F&B service team to ensure smooth operations. Handle guest queries, feedback, and complaints professionally. Assist in menu presentation, upselling specials, and promoting signature dishes. Maintain high service standards in line with hotel SOPs. Ensure cleanliness, hygiene, and proper setup of dining areas. Build rapport with repeat guests to encourage loyalty. Support the F&B team in banquet and special event service. Provide timely reports/feedback to supervisors for service improvement. Preferred candidate pr...

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel s services. What will I be doing As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a writt...

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, ...

Assists in leading the property s segmented sales effort (e. g. , group, transient, association, corporate, etc. ) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in th...

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and ma...

Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty...

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and ma...

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Hotel and...

Functions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strateg...

Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues. Key Responsibilities: Act as the Manager on Duty and oversee hotel operations during shifts Handle and resolve guest complaints and feedback in a professional and timely manner Coordinate with Front Office, Housekeeping, Engineering, FB, and Security to ensure seamless operations Ensure guest satisfacti...

As a General Manager at Gentleman Chit Funds Co. India Pvt Ltd - Hospitality Division - Mithila, your role involves overseeing the day-to-day operations of our prestigious hotel in Alappuzha. Your leadership, strategic thinking, and passion for delivering unparalleled guest experiences will be crucial in maintaining high standards of service and hospitality in a fast-paced environment. Candidates with 3+ years of managerial experience, especially in a leadership role, will be given strong consideration. Key Responsibilities: - Oversee and manage all aspects of hotel operations, ensuring efficiency and effectiveness in departments such as guest services, housekeeping, food & beverage, and adm...

Role Overview: As an Assistant Manager in the Engineering and Facilities department at The St. Regis Mumbai, your primary responsibility will be to assist the department head in managing budget, capital expenditures, preventative maintenance, and energy conservation. You will be accountable for maintaining the building and grounds with a focus on safety, security, and asset protection. Your role will involve assigning, tracking, and following up on the status of work assigned to staff and contractors, as well as helping to enhance guest and employee satisfaction through effective communication and training. Key Responsibilities: - Supervise the distribution of repair work orders and ensure p...

Supervise daily shift operations and ensure smooth workflow. Deliver excellent guest experience . Oversee scheduling, task delegation, and team performance. Ensure food safety, health, and safety regulations are met. Handle scheduling and compliance

Serving Tea and coffee. (Steward position). Key Responsibilities: Greet guests and assist them in seating. Take accurate/correct food and beverage orders. Serve dishes in a timely and courteous manner. Maintain cleanliness of tables and service areas. Respond to guest queries or requests. Coordinate with kitchen staff for smooth service. Set up and clear tables for guests.

The Food and Beverage Manager is responsible for overseeing all F&B operations within the organization, ensuring quality standards, customer satisfaction, cost control, and efficient staff management. This role involves strategic planning.

Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the receptionadd in the client directory signage, too! Outdated ones, however, should already be out of sight. Anticipating the needs of our clients and guests While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queri...