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Fairmont Hotels Resorts
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Guest Service Associate - Front Office

Guest Service Associate - Front Office

Fairmont Hotels Resorts

0 - 2 years

|

1 - 4 Lacs

Posted:12 hours ago| Platform:

Apply

Skills Required

Front office Front desk hotel operations Hotel management Billing General Administrator Workflow Management Guest Service Associate Guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Review, analyze and suggest improvement of work flow and standards at the Front Desk
Communicate with Duty Manager on all matters regarding guest services & hotel operations
Ensure documentation of all guest related issues using the logbook
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
Assist Guest Relations in greeting, rooming, and sending off guests
Inspect front of house and back of house regularly for cleanliness and orderliness
Check billing instructions, monitor guest credit and act upon any discrepancies
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

Bachelors in Hotel Management

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Fairmont Hotels Resorts

Fairmont Hotels Resorts

Hospitality

Paris

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