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Front Office Executive

Talent Corner Hr Services

1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Greet and welcome visitors. Direct the visitors to the appropriate person. Answer, Screening & forwarding the incoming calls. Ensure reception area is tidy and presentable . Provide basic and accurate information in person or via calls.

Posted 1 week ago

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Front Office Executive - Female

Sodexo

3.0 - 5.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Role Description Maintain the facility according to the specifications described by Sodexo Facility Manager Services India Pvt. Ltd. And the Client. Key Responsibilities Perform diversified duties in the reception area mainly consisting into: Managing the reception Advising and providing assistance Orienting and connecting people Promoting the companys image. Report to the Facilities Manager. Collaborate with other members of the staff, as required. The receptionist is responsible for the activities of the reception as well as for the cleanliness of the reception area. Physically welcome outsiders as well as people from the organization. Advice and assist. Preferred candidate profile Minimum...

Posted 2 weeks ago

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Guest Relation Executive - Female

Sodexo

3.0 - 5.0 years

3 Lacs

Hyderabad

Work from Office

Role Description : We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. Candidate should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers Role & responsibilities Training/Meeting room bookings Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about venues and promote services Anticipate guest needs and build rapport with customers Offer assist...

Posted 2 weeks ago

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Hospitality Lead- Guest Relations

7.0 - 12.0 years

10 - 20 Lacs

Bengaluru

Hybrid

Hospitality Lead Client Experience Center (CEC) Position Title: Hospitality Lead Department: Client Experience Center (CEC) Location: Bangalore Reporting To: CEC Lead Rank: Assistant Manager Type of Hire: External Role Summary The Hospitality Lead is responsible for delivering an exceptional client experience by managing all hospitality and facility-related operations within the Client Experience Center (* CEC). This role ensures seamless coordination of services, adherence to safety and compliance standards, and operational excellence to support high-profile client visits. The candidate must have hotel experience blends luxury service with business needs, focusing on managing premium guest ...

Posted 1 month ago

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Exploring Guest Relations Jobs in India

The guest relations job market in India is growing rapidly, with various industries such as hospitality, tourism, and retail actively seeking professionals who can provide excellent customer service and build positive relationships with guests. Guest relations roles typically involve managing guest inquiries, feedback, and requests to ensure a memorable experience for customers.

Top Hiring Locations in India

Mumbai
Delhi
Bangalore
Kolkata
Chennai

Average Salary Range

The average salary range for guest relations professionals in India varies from INR 2.5 lakh per annum for entry-level positions to INR 7 lakh per annum for experienced professionals, with opportunities for bonuses and incentives based on performance.

Career Path

A typical career path in guest relations may progress from Guest Relations Executive to Guest Relations Manager, and further to Guest Relations Director or Head of Guest Services. Advancement in this field often involves gaining experience in handling diverse guest interactions, leading teams, and implementing strategies to enhance guest satisfaction.

Related Skills

In addition to strong communication and interpersonal skills, guest relations professionals are often expected to possess skills such as: - Problem-solving abilities - Conflict resolution - Multitasking - Attention to detail - Knowledge of customer relationship management (CRM) software

Interview Questions

What does excellent guest service mean to you? (basic)
How do you handle difficult guests or challenging situations? (medium)
Can you provide an example of a time when you went above and beyond to ensure guest satisfaction? (medium)
How do you prioritize tasks when dealing with multiple guest requests simultaneously? (basic)
What strategies would you implement to improve guest feedback scores? (advanced)
How do you stay updated on industry trends and best practices in guest relations? (basic)
Describe a successful guest relations initiative you led in your previous role. (medium)
How do you handle confidential guest information and maintain guest privacy? (basic)
Have you ever dealt with a guest complaint that escalated to a higher level? How did you resolve it? (medium)
How do you handle guest feedback, both positive and negative? (basic)
What is your approach to building long-term relationships with repeat guests? (medium)
How do you ensure consistency in guest service standards across different departments or teams? (advanced)
Can you give an example of a time when you had to collaborate with other departments to meet a guest's needs? (medium)
How do you measure the success of guest relations initiatives? (medium)
What strategies would you use to train and develop a team of guest relations professionals? (advanced)
How do you adapt your communication style when interacting with different types of guests? (medium)
What role do technology and digital tools play in modern guest relations? (basic)
How do you handle guest feedback that is contradictory or unclear? (medium)
Describe a time when you had to deal with a guest who was dissatisfied with their experience. How did you turn it around? (medium)
What do you think sets apart exceptional guest relations professionals from the rest? (basic)
How do you ensure that guests with special needs or requests are accommodated appropriately? (medium)
How do you handle a situation where a team member is not meeting guest service standards? (medium)
Can you provide an example of a time when you used guest feedback to make meaningful improvements in your organization? (medium)
How do you maintain a positive attitude and energy when dealing with a high volume of guest interactions? (basic)

Closing Remark

As you prepare for guest relations roles in India, remember to showcase your passion for delivering exceptional guest experiences, your problem-solving skills, and your ability to thrive in a fast-paced environment. With the right combination of skills and experience, you can excel in this dynamic field and make a positive impact on guests' lives. Good luck with your job search and interview preparations!

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