6818 Guest Relations Jobs

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0.0 - 3.0 years

2 - 5 Lacs

noida, new delhi, gurugram

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Interviews for Experienced Cabin Crew (males and females) for a Leading Airline based in Gurgaon Only 1 week Conversion Training Salary: 55,000 85,000 Rs + Flying allowance + Meals Interview Venue: CITA 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No. 766, New Delhi 110059 (Landmark: Above Yes Bank) Interview Schedule: Monday to Saturday (11:00 AM to 4:30 PM ) CITA is a Authorized Consultant for the Airlines, so no body has to pay any Recruitment Charges before or After the Selection. Job Location: Any Base will be given after your selection, you can choose from Delhi- Mumbai- Jaipur- Chandigarh- Amritsar Bangalore- Pune Eligibility Criteria: Age: 18-35 Years Height requirement...

Posted 13 hours ago

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3.0 - 6.0 years

3 - 7 Lacs

manali

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Responsibilities: * Manage reservations via phone, email & app * Ensure guest satisfaction through prompt service & resolution * Collaborate with sales team on promotions & packages * Coordinate housekeeping & room assignments Food allowance

Posted 14 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

vapi, dadra & nagar haveli, daman & diu

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We are looking for Smart Female candidates for Our reputed client at Vapi. Candidates must have good speaking & writing skills. Interested call Ms Sonali 9574220100

Posted 15 hours ago

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0.0 - 3.0 years

2 - 3 Lacs

dandeli, kodaikanal, thekkady

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Roles and Responsibilities The assistant property manager is a management position for a hostel property being run under the Zostel brand ( www.zostel.com ), India's first and the largest chain of backpackers' hostels or for our Own brand resort property (www.avadale.in). The position entails complete responsibility for operations & management of the resort. He / she will report to the Property manager and would be responsible for below listed actionable: Operations Management (front office, vendor management, inventory management, reporting / audit) Guest Interactions (responding to guest queries, call handling, review elicitation) Staff Management (overseeing the work of the Housekeeping &...

Posted 16 hours ago

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1.0 - 5.0 years

2 - 4 Lacs

hyderabad

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Responsibilities: * Manage front desk operations: reception, guest relations, phone handling * Oversee administrative tasks: document management, compliance * Coordinate meetings & couriers: logistics, mail distribution

Posted 16 hours ago

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1.0 - 6.0 years

2 - 5 Lacs

pune, ahmedabad, mumbai (all areas)

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Role & responsibilities 1. Greeting and Welcoming Visitors Welcome guests and clients in a friendly and professional manner. Direct visitors to the appropriate departments or staff members. Maintain a positive first impression of the organization. 2. Handling Phone Calls and Communication Answer, screen, and forward incoming phone calls. Take messages and ensure they are delivered promptly. Respond to emails, inquiries, and general correspondence. 3. Managing Reception Area Keep the reception area tidy, organized, and presentable. Display brochures, company information, and other materials neatly. Monitor visitor access and maintain security procedures (e.g., sign-in logs or visitor badges)....

Posted 16 hours ago

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1.0 - 2.0 years

2 - 3 Lacs

pimpri-chinchwad, pune

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A hotel steward is a hospitality professional who manages the food operations and dining experience at a hotel or restaurant. They ensure that guests receive excellent service and a clean environment.

Posted 17 hours ago

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0.0 - 2.0 years

2 - 2 Lacs

bengaluru

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Guest Relation Associate (Gold Class) They will be responsible to enhancing the positive and welcoming experience for moviegoers. This includes greeting guests, assisting with ticket purchases and information, resolving issues, and maintaining a clean and comfortable environment. They also handle food and beverage orders, manage the concession stand, and may assist with seating and other guest needs experience by overseeing guest interactions, managing reservations, and ensuring smooth service flow. This role demands excellent customer service skills and the ability to work in a fast-paced environment. Eligibility - Diploma in Hotel Management or Aviation, or Graduation with hospitality expe...

Posted 17 hours ago

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1.0 - 3.0 years

2 - 3 Lacs

mumbai, mumbai suburban, mumbai (all areas)

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To manage front office operations, provide administrative and personal assistance to CEO.

Posted 17 hours ago

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1.0 - 6.0 years

4 - 7 Lacs

bengaluru

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Responsibilities: * Greet guests, manage front desk operations, oversee housekeeping. * Maintain inventory levels, handle vendor relations, contract management. * Manage reception area, provide exceptional guest service. Provident fund

Posted 18 hours ago

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3.0 - 5.0 years

1 - 4 Lacs

kolkata

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Role & responsibilities 1. Greet and welcome visitors, clients, and employees with professionalism. 2. Answer, screen, and forward incoming phone calls. 3. Maintain a tidy and presentable reception area. 4. Manage meeting room bookings and assist in scheduling appointments. 5. Handle incoming and outgoing correspondence (couriers, mail, etc.). 6. Provide administrative support to other departments as needed. 7. Maintain visitor logs and ensure security protocols are followed. 8. Coordinate with facility management for office needs. 9. Assist in travel bookings, company events, or employee onboarding activities when required. Preferred candidate profile Proven work experience as a receptionis...

Posted 18 hours ago

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2.0 - 6.0 years

0 Lacs

pune

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Role: Receptionist Location: Bavdhan work days: 6 Days Work timings: 7:30 AM to 4:30 PM JD: Job Description: We are looking for a smart and presentable Receptionist to manage front desk operations and provide administrative support. The ideal candidate should have good communication skills, a pleasant personality, and the ability to handle multiple tasks efficiently. Key Responsibilities: Greet and assist visitors in a professional manner. Handle incoming calls and route them appropriately. Manage appointments, meetings, and visitor records. Maintain cleanliness and organization of the reception area. Support basic administrative and clerical tasks. Requirements: Graduate preferred with 13 y...

Posted 19 hours ago

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2.0 - 7.0 years

2 - 3 Lacs

kanpur

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Roles and Responsibilities Greet patients, visitors, and staff members with a smile and provide assistance as needed. Manage front desk operations, including answering phone calls, responding to emails, and handling patient inquiries. Coordinate with other departments (e.g., billing, scheduling) to resolve issues promptly. Maintain accurate records of patient interactions and updates in electronic medical systems. Provide exceptional guest relations by addressing concerns, resolving complaints, and ensuring overall satisfaction. Desired Candidate Profile 2-7 years of experience in front office administration or patient Care. Strong communication skills for effective interaction with patients...

Posted 21 hours ago

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0.0 - 4.0 years

0 - 0 Lacs

mumbai suburban

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Front Office Associate Location: Malad West, Madh Island, Industry: Hospitality / Hotels Department: Front Office / Guest Services Employment Type: Full-time Job Description We are looking for a pleasant and professional Front Office Associate to join our team. The ideal candidate will be responsible for ensuring an exceptional guest experience by providing courteous, efficient, and accurate service at the front desk. Key Responsibilities Greet and welcome guests warmly as they arrive Perform check-in and check-out procedures efficiently Manage guest reservations, room assignments, and cancellations Handle guest inquiries, feedback, and complaints professionally Coordinate with housekeeping,...

Posted 1 day ago

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3.0 - 8.0 years

4 - 7 Lacs

pune

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Should have dynamic personality Outstation candidate can apply if they are willing to relocate to Pune Should have 3 to 6 years of relevant exp. Should be able to join in 15 days Max Send cv on sunil@experteyeconsulting.com / whatsapp 9911888965 Required Candidate profile In case if you are not looking for job change you may forward to someone who may be in need of job Perks and benefits Best in industry

Posted 1 day ago

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2.0 - 7.0 years

3 - 5 Lacs

chennai

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JOB DESCRIPTION Revenue Lead - Food & Beverages (F&B) OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts w...

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3.0 - 6.0 years

4 - 5 Lacs

bengaluru

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Key Responsibilities Supervise and manage front office operations including check-in, check-out, and reservations. Ensure a seamless guest experience through proactive service and efficient issue resolution. Lead, train, and motivate the front office team to achieve performance and service standards. Coordinate with Housekeeping, F&B, and Maintenance departments for smooth operations. Maintain accuracy in billing, night audit reports, and daily operational documentation. Monitor occupancy, room revenue, and key hotel performance indicators (ARR, ADR, RevPAR). Enforce SOPs, ensure compliance with safety and quality standards, and conduct routine audits. Act as the primary in-charge during ass...

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0.0 - 5.0 years

1 - 2 Lacs

lucknow

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Responsibilities: 1. Managing office operations, handling communication and correspondence. 2. coordinating schedules and meetings 3. maintaining records and supplies 4. ensuring administrative processes are efficient. 5. visitor management,

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1.0 - 6.0 years

2 - 3 Lacs

kolkata, pune, bengaluru

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Designation: Guest Relations Executive Department: Account Management Key Roles & Responsibilities: Be the first level SPOC for customer level queries. Manage reception during business hours. Illustrate Smartworks' core values and strive to achieve our mission. Support the Account Management team to achieve the following: Create a welcoming and collaborative environment for our members through events and building relationships between members. Ensure that your building is fully operational, and processes are running smoothly. Assist with move-ins and move-outs; prepare and distribute member welcome packets. Take direction from the Account Manager to support the Team as necessary. Greet membe...

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1.0 - 3.0 years

3 - 5 Lacs

bengaluru

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Nandadeep Eye Hospital is looking for Receptionist - Vijayapura to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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0.0 - 3.0 years

2 - 5 Lacs

raipur

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Our jobs aren t just about giving guests a smooth check-in and check-out Instead, we want to build and experience that is memorable and unique Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay They are empowered to move about their space and do what needs to be done Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies a...

Posted 1 day ago

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3.0 - 5.0 years

11 - 13 Lacs

mumbai, navi mumbai

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Our jobs aren t just about giving guests a smooth check-in and check-out Instead, we want to build and experience that is memorable and unique Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay They are empowered to move about their space and do what needs to be done Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies a...

Posted 1 day ago

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2.0 - 7.0 years

4 - 9 Lacs

bengaluru

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Guest Relations Executive Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival, ensuring a warm and professional first impression Handle guest inquiries, requests, and complaints promptly and efficiently Coordinate with various departments to fulfill guest needs and resolve issues Manage guest check-in and check-out processes, ensuring smooth transitions Provide information abo...

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1.0 - 6.0 years

3 - 8 Lacs

mumbai

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Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable Position works with employees to clean and maintain guestrooms and public space Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience...

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4.0 - 9.0 years

4 - 5 Lacs

kolkata

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Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

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Exploring Guest Relations Jobs in India

The guest relations job market in India is growing rapidly, with various industries such as hospitality, tourism, and retail actively seeking professionals who can provide excellent customer service and build positive relationships with guests. Guest relations roles typically involve managing guest inquiries, feedback, and requests to ensure a memorable experience for customers.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Kolkata
  5. Chennai

Average Salary Range

The average salary range for guest relations professionals in India varies from INR 2.5 lakh per annum for entry-level positions to INR 7 lakh per annum for experienced professionals, with opportunities for bonuses and incentives based on performance.

Career Path

A typical career path in guest relations may progress from Guest Relations Executive to Guest Relations Manager, and further to Guest Relations Director or Head of Guest Services. Advancement in this field often involves gaining experience in handling diverse guest interactions, leading teams, and implementing strategies to enhance guest satisfaction.

Related Skills

In addition to strong communication and interpersonal skills, guest relations professionals are often expected to possess skills such as: - Problem-solving abilities - Conflict resolution - Multitasking - Attention to detail - Knowledge of customer relationship management (CRM) software

Interview Questions

  • What does excellent guest service mean to you? (basic)
  • How do you handle difficult guests or challenging situations? (medium)
  • Can you provide an example of a time when you went above and beyond to ensure guest satisfaction? (medium)
  • How do you prioritize tasks when dealing with multiple guest requests simultaneously? (basic)
  • What strategies would you implement to improve guest feedback scores? (advanced)
  • How do you stay updated on industry trends and best practices in guest relations? (basic)
  • Describe a successful guest relations initiative you led in your previous role. (medium)
  • How do you handle confidential guest information and maintain guest privacy? (basic)
  • Have you ever dealt with a guest complaint that escalated to a higher level? How did you resolve it? (medium)
  • How do you handle guest feedback, both positive and negative? (basic)
  • What is your approach to building long-term relationships with repeat guests? (medium)
  • How do you ensure consistency in guest service standards across different departments or teams? (advanced)
  • Can you give an example of a time when you had to collaborate with other departments to meet a guest's needs? (medium)
  • How do you measure the success of guest relations initiatives? (medium)
  • What strategies would you use to train and develop a team of guest relations professionals? (advanced)
  • How do you adapt your communication style when interacting with different types of guests? (medium)
  • What role do technology and digital tools play in modern guest relations? (basic)
  • How do you handle guest feedback that is contradictory or unclear? (medium)
  • Describe a time when you had to deal with a guest who was dissatisfied with their experience. How did you turn it around? (medium)
  • What do you think sets apart exceptional guest relations professionals from the rest? (basic)
  • How do you ensure that guests with special needs or requests are accommodated appropriately? (medium)
  • How do you handle a situation where a team member is not meeting guest service standards? (medium)
  • Can you provide an example of a time when you used guest feedback to make meaningful improvements in your organization? (medium)
  • How do you maintain a positive attitude and energy when dealing with a high volume of guest interactions? (basic)

Closing Remark

As you prepare for guest relations roles in India, remember to showcase your passion for delivering exceptional guest experiences, your problem-solving skills, and your ability to thrive in a fast-paced environment. With the right combination of skills and experience, you can excel in this dynamic field and make a positive impact on guests' lives. Good luck with your job search and interview preparations!

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