Guest Service Associate - Front Office

0 - 2 years

1 - 2 Lacs

kochi

Posted:3 days ago| Platform: Naukri logo

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Skills Required

guest service guest satisfaction front office operations customer service front office front desk front office management receptionist activities guest handling sales telephone handling guest relations guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and motivated Guest Service Associate to join our team at the Front Office in Kochi. The ideal candidate should have 0-2 years of experience.

Roles and Responsibility

  • Manage front office operations, including handling guest inquiries and resolving issues.
  • Provide exceptional customer service to ensure high levels of guest satisfaction.
  • Coordinate with other departments to ensure seamless service delivery.
  • Maintain accurate records and reports, including guest feedback and complaints.
  • Develop and implement effective strategies to enhance guest experience.
  • Collaborate with the team to achieve sales targets and improve performance.

Job Requirements

  • Excellent communication and interpersonal skills are required to work effectively with guests and colleagues.
  • Strong problem-solving skills are necessary to handle complex issues professionally.
  • Ability to work in a fast-paced environment and prioritize tasks efficiently.
  • Basic knowledge of front office operations and procedures is essential.
  • Strong attention to detail is needed to maintain accuracy and quality in work.
  • Ability to adapt to changing situations and priorities with flexibility.

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