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2.0 - 7.0 years
0 - 0 Lacs
bangalore, chennai, hyderabad
On-site
Key responsibilities include greeting guests, checking them in and out, managing reservations, and handling payments. They also answer inquiries, provide information about the hotel and local area, and resolve guest issues or complaints Greeting and Welcoming: Creating a positive first impression by warmly greeting guests upon arrival. Check-in and Check-out: Efficiently managing the process of registering guests and processing their departure. Answering Inquiries: Providing information about the hotel, its services, and local attractions. Handling Complaints: Addressing guest concerns and resolving issues to ensure satisfaction.
Posted 19 hours ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
The job involves supervising both cleaning and catering operations. For the cleaning aspect, you will be responsible for assigning tasks to housekeeping staff, monitoring their performance, and ensuring the cleanliness of rooms, public areas, and team member spaces. You will also need to manage the inventory of cleaning supplies and equipment, address guest requests related to housekeeping services, and conduct inspections to uphold quality standards. In terms of catering supervision, your role will include overseeing food preparation and service at catered events, ensuring smooth operations during all shifts, managing staff schedules to maintain adequate staffing levels, and keeping the kitchen and dining area clean and organized. Additionally, you will be in charge of managing food and beverage inventory to support the catering services. The position requires a Supervisor with at least 5 years of experience. A diploma is preferred as the educational qualification. The work location is in Bengaluru, Karnataka, and it is an in-person role. The job type is full-time and permanent, with the benefit of food provided to employees.,
Posted 1 day ago
2.0 - 6.0 years
0 Lacs
indore, madhya pradesh
On-site
The Banquet Captain position in the Food & Beverage Banquets department reports directly to the Banquet Manager. As the Banquet Captain, your primary responsibility will be supervising and coordinating banquet events to ensure seamless execution, exceptional guest service, and effective team coordination throughout all stages of the event. Your key responsibilities will include overseeing the setup, service, and breakdown of banquet events, assigning tasks to banquet staff, ensuring adherence to event timelines and client requirements, serving as the main point of contact for guests and internal teams during events, monitoring food and beverage service quality, promptly addressing guest inquiries or concerns, maintaining cleanliness and safety standards, liaising with kitchen, AV, and housekeeping teams as necessary, and assisting with post-event cleanup and feedback reporting. To excel in this role, you should ideally hold a diploma in Hospitality Management or a related field and have a minimum of 3 years of experience in banquet service, including supervisory positions. Strong leadership and team coordination skills, excellent communication and guest service abilities, and a solid understanding of banquet setup, service standards, and event flow are essential qualifications. This is a full-time position with food provided as a benefit. Proficiency in English is preferred, and the work location is in person. The expected start date for this role is 15/07/2025.,
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As the Deputy Manager - Human Resources at Radisson Blu Bengaluru Outer Ring Road, you will be a crucial part of the HR department, responsible for providing exceptional service, promoting team engagement, and cultivating a culture of growth and advancement. The hotel is known for its elegant dcor and top-notch amenities, strategically located to cater to both business and leisure travelers in Bengaluru. Your role will involve overseeing various HR functions such as recruitment, onboarding, employee relations, performance management, and training. Collaborating with department heads, you will ensure compliance with company policies and regulations, manage employee records, and contribute to meeting staffing needs for organizational development. Key responsibilities include supporting HR operations, enhancing guest service and team experience, driving HR initiatives, managing employee resourcing and development, ensuring compliance with legislation, and fostering strong relationships with stakeholders. The role requires proven HR experience, strong managerial skills, a passion for exceptional guest service, effective communication abilities, creative problem-solving skills, personal integrity, and proficiency in IT systems. Joining our team offers the opportunity to be part of a global hotel company that values its employees and provides avenues for personal and professional growth. If you are enthusiastic about delivering exceptional service and possess the necessary skills and experience, we invite you to share your updated profile with us at jeevan.arul@radisson.com. We look forward to having a dedicated and dynamic Deputy Manager - Human Resources who will contribute to our commitment to excellence in service delivery and employee satisfaction at Radisson Blu Bengaluru Outer Ring Road.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As the Director of Sales at Radisson Hotel Group, you will be part of a dynamic team that is dedicated to exceeding expectations and creating memorable experiences for our guests. Your role will involve supporting the smooth operation of the sales department, maximizing revenue, and ensuring guest satisfaction. You will be responsible for managing the sales team, driving growth and development, and achieving sales targets. It will be essential to maintain effective relationships with stakeholders and continuously review business performance to drive financial success. To excel in this role, you should have proven sales experience, strong problem-solving skills, and excellent managerial abilities. A commitment to exceptional guest service, creativity in finding solutions, and effective communication skills are also crucial. Additionally, you must possess personal integrity and the ability to work in a high-energy environment that values excellence. Join us at Radisson Hotel Group, where we are dedicated to making every moment matter for our guests. If you are passionate about the hospitality industry and share our ambition for excellence, we invite you to be part of our inspired team. For more information about Radisson Hotel Group and our culture, please visit careers.radissonhotels.com. We are always looking for talented individuals to join us on our mission to deliver exceptional service and create unforgettable experiences for our guests.,
Posted 2 days ago
3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
As the Housekeeping Manager at Radisson Hotel Group, you will play a crucial role in maintaining the highest standards of cleanliness and presentation to ensure a memorable experience for our guests. Your passion for exceptional service and attention to detail will contribute to creating a welcoming and comfortable environment for all visitors. Your responsibilities will include overseeing the smooth operation of the housekeeping department, focusing on enhancing guest satisfaction and comfort. You will lead a team dedicated to achieving hotel targets and maintaining impeccable cleanliness standards. Building strong relationships with stakeholders and ensuring compliance with regulations will be essential aspects of your role. To excel in this position, you should have a proven track record in housekeeping, strong problem-solving skills, and excellent managerial capabilities. Your commitment to exceptional guest service, creativity in finding solutions, and effective communication skills will be key to your success. Additionally, experience in using IT systems and a fast-paced work environment will be beneficial. Join us at Radisson Hotel Group and be part of a team that values every moment for our guests. If you are passionate about hospitality and share our ambition to deliver extraordinary experiences, we invite you to explore a rewarding career with us. For more information about Radisson Hotel Group and our culture, please visit careers.radissonhotels.com.,
Posted 2 days ago
2.0 - 11.0 years
35 - 55 Lacs
, Canada
On-site
URGENT HIRING !!! For more information call or whatsapp +91 8800897895 location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc Housekeeping Supervisor Responsibilities: Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff as needed. Screening housekeeping applicants and recommending promotions, transfers, and dismissals. Performing various cleaning duties in instances of staff shortages.
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Steward, your primary responsibility will be to directly assist in making clean up processes more efficient. You will ensure that water temperature and chemical levels are appropriate for cleaning tasks and diligently document all necessary information. In addition, you will play a crucial role in assisting with Banquet plate-ups and supporting the kitchen staff with various tasks as needed. Your duties will also involve providing cooks with required items, supporting banquet and buffet operations by transporting and ensuring adequate stock levels, and returning cleaned items to their designated locations. Operating and maintaining cleaning equipment and tools, such as the dishwashing machine, hand wash stations, pot-scrubbing station, and trash compactor, will be part of your daily routine. Moreover, you will assist management in various aspects including hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees. It is imperative that you strictly adhere to all company policies, safety protocols, and procedures. In case of accidents, injuries, or unsafe work conditions, you must promptly report them to your manager and complete all required safety training and certifications. Maintaining a clean and professional uniform and appearance, along with protecting the confidentiality of proprietary information and company assets, will be essential. You should consistently welcome and acknowledge all guests in line with company standards, anticipating and addressing their service needs effectively. Clear and professional communication with colleagues and the development of positive working relationships are key aspects of your role. Furthermore, you must ensure the team's adherence to quality expectations and standards while being able to perform physical tasks such as reaching overhead and below the knees, bending, twisting, pulling, and stooping. Moving over sloping, uneven, or slippery surfaces safely is also crucial. Flexibility in performing other reasonable job duties as requested by Supervisors is expected. If you are interested in this opportunity, please reach out to Sofiya Sayyed at SG OASIS by sharing your resume via email at sofiyaoasis@gmail.com.,
Posted 2 days ago
0.0 - 2.0 years
1 - 4 Lacs
Mumbai
Work from Office
Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities, By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality Discover the life that awaits you at Accor, visit https://careers accor / Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Responsible for set up of all operating equipment's and ensure to inspect linen, and condiments before the service, Ensure to be familiar with all dishes on the menu, Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills, Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner, Ensure to handle the luggage in a courteous and efficient manner, Control room inventory and assign room per guest needs, Ensure to be familiar with the property lay out, fire exits and elevator locations, Report any equipment malfunction, emergency situations or suspicious persons to the Director Guest Service, Qualifications BHM degree with 1 year experience as Front Office Associate or Fresher, Show
Posted 2 days ago
3.0 - 7.0 years
4 - 7 Lacs
Bengaluru
Work from Office
INDICATORS OF SUCCESS Financial (GOP, Restaurant Revenue, Average Check, Labour Control) Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review) Achievement of employee engagement survey (Kenexa) and retention goals for department AREAS OF RESPONSIBILITY Organizes functions and events for hotel clients Assists guest in organizing functions within hotel ability Consistently uses banquet process and follows brand standards Schedules staff to provide coverage for banquet events Communicates with event hosts/clients throughout event Directs banquet setup and scheduling Leads Banquet Event Order (BEO) meetings on a weekly basis Reviews BEOs for errors and makes corrections Anticipates banquet scheduling and supply needs based on BEOs and forecasting Communicates regularly with Sales, Catering, and Kitchen to coordinate events Inspects Banquet Rooms to ensure setup meets client expectations Manages scheduling, training, and performance of banquet employees Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Schedules employees to meet banquet labor expense projections and staff events Tracks banquet supplies and makes orders Reviews contracts with banquet vendors Orders linens, food products, equipment, and other banquet supplies to meet department needs Leads quarterly inventories Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures Attends work on time and as scheduled Follows hotel grooming and hygiene standards Minimise safety hazards by following all safety rules and procedures Keeps Manager promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Skills Banquets, Food & Beverage F&B Show
Posted 2 days ago
0.0 - 2.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Company Description "Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities, By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality Discover the life that awaits you at Accor, visit https://careers accor / Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Provide effective support to the team to enable them to provide effective and efficient services, Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction, Ensure quality and appropriateness of customer service provided To maintain Front Office log book and shift reports, Qualifications Your experience and skills include: Service focused personality is essential and previous leadership experience required, Prior experience working with Opera or a related system, Proven ability to build and maintain good relationships with all stakeholders, Communicate thoughts, actions and opportunities clearly with strong networking skills, Ability to lead by example, believe in a strong team culture and set the scene for high performance, Additional Information Your Team And Working Environment Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, Show
Posted 2 days ago
2.0 - 11.0 years
4 - 13 Lacs
Jaipur
Work from Office
The Reservations Supervisor is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Reservations Supervisor, you will be responsible for performing the following tasks to the highest standards: Complete Hilton University courses and pass the tests. Familiar with hotel product knowledge and activities. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservations Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,
Posted 2 days ago
0.0 - 1.0 years
1 - 3 Lacs
Chennai, Tiruchirapalli, Coimbatore
Work from Office
Role & responsibilities Greeting and welcoming passengers, and solving issues. Checking in baggage. Making reservations. Assist in Baggage and Cargo Ramp Operations Baggage Screening, Staff Screening, Security Check Interested candidates kindly call HR NISHA - 7418259706 HR Shwetha- 7358359706 Aviation Diploma or Airline Certification Course Preferred. Preferred candidate profile Minimum 10th or +2 or a Graduate Good Communication skills Age between 18-29 yrs. Immediate Joining. Vacancies available in Chennai, Bengaluru, Coimbatore, Kerala Airports Perks and benefits PF,ESI, INCENTIVES, CAB ALLOWANCES, SALARY INCREMENT.
Posted 2 days ago
2.0 - 7.0 years
1 - 2 Lacs
Kota
Work from Office
Guest Service: Ensure guests receive the highest level of personalized service. Address and resolve guest complaints or issues promptly, escalating to the Head of Department (HOD) when necessary, and follow up to ensure guest satisfaction. Room Management: Oversee room allocations and updates. Ensure that special guest requests are met and maintain regular contact with guests to ensure a pleasant stay. Operational Oversight: Supervise daily front office operations, including check-ins, check-outs, and reservations. Ensure smooth coordination with other departments. Staff Supervision: Train, mentor, and manage front office staff. Ensure all team members adhere to hotel standards and policies. System Proficiency: Utilize hotel management software to manage bookings and reservations. Ensure all data is accurately entered and updated. Market Awareness: Stay informed about market trends, competition, and positioning. Implement strategies to maintain a competitive edge. Reporting: Prepare and present regular reports on front office activities, guest feedback, and occupancy rates to the HOD. General Duties: Maintain high standards of grooming and hygiene. Build strong working relationships with colleagues and other departments. Be willing to take on additional assignments as required. Ensure Booking Process Compliance: Ensure that the process for booking guests is followed accurately and consistently by all team members. System Improvement Suggestions: Make suggestions on how best to improve the booking system or other operational systems to streamline processes and enhance efficiency. Strategy Implementation: Implement and develop plans and strategies to ensure that all team members work consistently and follow established procedures. Performance Review Plans: Develop performance review plans for the reception team to reward excellent work and address any team issues or areas for improvement. Performance Reporting: Provide detailed reports to HOD on the performance and efficiency of the reception desk. Desk Coverage: Provide cover when required to ensure the reception desk is manned at all times, maintaining seamless operations. Master Key Security: Hold the master key for all rooms in the hotel and ensure it is kept secure and not given out to unauthorized persons. Reservation Handling: Take reservations over the phone or via the online booking system, ensuring accuracy and efficiency. Health and Safety Training: Ensure that all team members are appropriately trained on health and safety protocols and follow them within their working environment. Quality Assurance: Ensure the quality of work performed by the reception team is consistent and meets the hotels expectations and standards. Pre-requisites: Bachelors or Masters Degree in Hotel Management from a recognized institute Minimum of 2 years of experience in hotel management, preferably in a supervisory role Proficiency in English and Hindi (both written and spoken) Strong computer skills, including proficiency in MS Office and hotel management software Excellent guest management, hospitality skills, telephone etiquette, problem-solving abilities Strong leadership and team management abilities Ability to work effectively under pressure and handle multiple tasks Willingness to work flexible hours and rotational shifts as required.
Posted 2 days ago
0.0 - 2.0 years
1 - 4 Lacs
Kolkata
Work from Office
Hotel Beyzaa is looking for GSA F&B Professional to join our dynamic team and embark on a rewarding career journey Greeting guests as they arrive and showing them to their tables. Taking customer orders and serving food and beverages in a timely and courteous manner. Answering customer questions about menu items and making recommendations. Maintaining a clean and organized dining area. Processing customer payments and ensuring accurate billing. Handling customer complaints and resolving issues as they arise. Collaborating with kitchen staff to ensure timely delivery of food orders. Upselling menu items and promoting restaurant specials. Maintaining knowledge of current menu offerings, daily specials, and promotions. Adhering to food safety and sanitation guidelines and ensuring compliance with restaurant policies and procedures. Excellent customer service and communication skills.
Posted 2 days ago
0.0 - 2.0 years
1 - 3 Lacs
Kolkata
Work from Office
Hotel Beyzaa is looking for GSA FRONT OFFICE to join our dynamic team and embark on a rewarding career journey Greeting and assisting visitors, clients, and customers in a professional and welcoming manner Answering phones, routing calls, and taking messages as needed Managing the schedule of meeting rooms and ensuring that they are properly set up and ready for use Performing administrative tasks, such as copying, faxing, and filing Assisting with mail distribution and courier services Handling incoming and outgoing mail, including registered mail, express mail, and packages
Posted 2 days ago
1.0 - 6.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 2 days ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (e.g., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items. Assist management in training, scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None
Posted 2 days ago
2.0 - 7.0 years
4 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (e.g., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items. Assist management in training, scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None .
Posted 2 days ago
0.0 years
0 - 0 Lacs
bangalore, chennai, noida
On-site
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, youll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as youll hire qualified and , set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. Well expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Posted 2 days ago
1.0 - 3.0 years
2 - 2 Lacs
Mahabaleshwar
Work from Office
Welcome Guest Greetings Co - Ordination with guest. Introduce our services with clients.
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
chandigarh
On-site
You will play a crucial role in supporting the department's efficient operations in alignment with Hyatt International's Corporate Strategies and brand standards. It is essential to ensure that employee, guest, and owner expectations are met consistently. As the Chef Concierge, you will collaborate closely with the Front Office/Assistant Front Office Manager to oversee the guest service department effectively, positioning it as a profitable standalone entity. Your primary focus will be on achieving the highest levels of guest satisfaction by meticulously planning, organizing, directing, and supervising the Concierge operation and its administrative functions. To excel in this role, you should ideally possess a relevant degree or diploma in Hospitality or Tourism management. A minimum of 2 years of experience in roles such as Assistant Manager - Concierge or Guest Service Manager is required. Holding the prestigious "Clefs d'Or" designation is also a key qualification. Strong problem-solving abilities, excellent organizational skills, and exceptional interpersonal capabilities are essential attributes that will contribute to your success in this dynamic position.,
Posted 3 days ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
Are you ambitious, results-driven, and enjoy interacting with people Are you excited about the energetic and customer-centric role of Sales Join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can unwind and savor the experience! Our Sales Team, equipped with a winning edge and a passion for revenue growth, aims to provide a hospitality experience that exceeds expectations, crafting memorable moments for our guests. As an Assistant Sales Manager, you will become part of a team that is dedicated to delivering exceptional service, believing that anything is achievable while embracing enjoyment in all our endeavors. If you are passionate and enthusiastic, then say "Yes I Can!" as we are seeking individuals just like you! Key Responsibilities: - Support the smooth operation of the sales department, ensuring proactive sales initiatives are executed, and total revenue is optimized - Proactively enhance guest satisfaction by promptly responding to guest inquiries and resolving issues positively - Achieve sales initiatives and hotel targets by delivering on plans and objectives - Oversee the sales team, cultivating a culture of growth, development, and performance - Ensure control of costs and inventory, attainment of productivity and performance levels - Establish and nurture effective relationships with key stakeholders - Analyze business performance, offer recommendations to enhance financial performance - Ensure adherence to legislation, plan and document due diligence requirements and best practices for internal and external audits Requirements: - Sales experience - Strong supervisory and managerial skills, hands-on approach, and lead-by-example work style - Commitment to delivering exceptional guest service with a passion for the hospitality industry - Ability to find creative solutions, proven problem-solving capabilities, offering support as needed - Personal integrity, ability to excel in an environment that demands excellence, time, and energy - Experience working with IT systems on various platforms - Strong communication skills Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company globally. At Radisson Hotel Group, we value our people as our number one asset. If you are enthusiastic about joining our team, visit careers.radissonhotels.com to learn more about Radisson Hotel Group, our culture, and beliefs.,
Posted 3 days ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
As a sophisticated Finance professional, you will play a pivotal role in meticulously driving the business forward at Radisson Hotel Group. Your attention to detail and passion for numbers will contribute to creating memorable moments for our guests, ensuring they have a relaxing and enjoyable stay. Joining our bold and dynamic Finance Team as a Sr. Executive Finance for South Asia, you will lead a team of passionate hoteliers dedicated to delivering exceptional service. Your role will involve exerting diligent financial process control, enhancing guest satisfaction, and ensuring efficiency and resilience to growth. Key Responsibilities: - Implement diligent financial process control and ensure efficiency and resilience to growth - Proactively enhance guest satisfaction and comfort by providing timely responses to enquiries - Process Journal entries and update the General Ledger in accounting software - Prepare Cash and Cash Investment details, along with cash reconciliations - Handle Income tax, TDS deduction and deposit - Prepare creditor reconciliations and assist in Balance Sheet scheduling - Support internal and external audits, including preparation of papers for Income Tax assessments - Liaise with banks and other agencies, maintaining and updating files regularly - Assist in monthly closing of books of accounts and prepare debit notes for various expenses - Arrange foreign currency for overseas travel - Build effective working relationships with key stakeholders - Ensure adherence to legislation and compliance, plan and document due diligence activities for audits Requirements: - Proven accounting experience in the hospitality industry - Minimum 5 years experience in the finance department of hotels - Strong leadership skills with a hands-on approach and lead-by-example work style - Commitment to exceptional guest service and passion for the hospitality industry - Ability to offer creative solutions, advice, and recommendations - Personal integrity and ability to thrive in an environment demanding excellence - Proficiency in IT systems across various platforms - Excellent communication skills Join us at Radisson Hotel Group and be part of a team dedicated to making every moment matter for our guests. If you share our ambition and passion for hospitality, visit careers.radissonhotels.com to explore opportunities with us. Let's create unforgettable experiences together!,
Posted 3 days ago
1.0 - 5.0 years
0 Lacs
uttarakhand
On-site
The Guest Environment Expert position at The Westin Resort & Spa Himalayas in Uttarakhand, India is a crucial role focused on creating a memorable and unique experience for guests. Your responsibilities will include a variety of housekeeping functions to ensure the appearance and cleanliness of the entire hotel, contributing to an exceptional guest experience. Regardless of your specific tasks, certain key factors are essential for success in this role. These include maintaining a safe work environment, adhering to company policies and procedures, upholding quality standards, and presenting a professional appearance and communication style. Guest Environment Experts should be prepared to be physically active, standing, sitting, or walking for extended periods and engaging in hands-on tasks such as moving objects weighing up to 50 pounds without assistance. At Marriott International, we value diversity and are dedicated to fostering an inclusive and people-centric culture. We are committed to a non-discriminatory approach based on various protected characteristics, ensuring equal opportunities for all individuals, including those with disabilities or veteran status. The Westin brand is focused on empowering guests to enhance their well-being and regain control, particularly during travel. As part of our mission to establish ourselves as a leading wellness brand in the hospitality industry, we seek enthusiastic and dedicated associates to bring our unique programming to life. We encourage our team members to prioritize their own well-being both on and off the property, embodying qualities such as passion, activity, optimism, and adventurous spirit. Join us at The Westin Resort & Spa Himalayas to unleash your potential, contribute to a global team, and embark on a fulfilling journey toward personal and professional growth. Be a part of a brand that prioritizes wellness and supports you in becoming the best version of yourself.,
Posted 3 days ago
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The guest service job market in India is thriving with various opportunities for job seekers looking to work in customer-facing roles. From hotels to restaurants, from retail stores to call centers, guest service professionals play a crucial role in ensuring customer satisfaction and loyalty.
Here are 5 major cities actively hiring for guest service roles in India: 1. Mumbai 2. Delhi 3. Bangalore 4. Hyderabad 5. Chennai
The average salary range for guest service professionals in India varies based on experience and location. Entry-level positions can expect to earn around INR 2-3 lakhs per annum, while experienced professionals can earn anywhere from INR 5-8 lakhs per annum.
In the guest service industry, a typical career path may look like: - Guest Service Associate - Guest Service Supervisor - Guest Service Manager - Guest Service Director
In addition to strong communication and interpersonal skills, guest service professionals may also benefit from having skills such as: - Conflict resolution - Time management - Problem-solving - Knowledge of local languages - Attention to detail
Here are 25 interview questions you may encounter when applying for guest service roles: - What does good customer service mean to you? (basic) - How do you handle difficult customers? (medium) - Can you give an example of a time you went above and beyond for a customer? (medium) - How do you prioritize your tasks when dealing with multiple guests? (basic) - How would you handle a situation where a guest is unhappy with their experience? (medium) - What would you do if a guest asked for a refund? (basic) - How do you stay calm under pressure? (medium) - Have you ever dealt with a language barrier while assisting a guest? How did you handle it? (medium) - How do you ensure you are providing accurate information to guests? (basic) - Can you describe a time you had to work as part of a team to solve a problem for a guest? (medium) - What do you do to stay updated on the latest trends in customer service? (basic) - How do you handle confidential information provided by guests? (medium) - Have you ever had to deal with a guest who was intoxicated? How did you handle the situation? (medium) - How do you handle long wait times for guests? (basic) - Can you give an example of a time you had to think on your feet to assist a guest? (medium) - How do you ensure you are providing personalized service to each guest? (basic) - What motivates you to provide excellent guest service? (basic) - How do you handle feedback, both positive and negative, from guests? (medium) - Can you describe a time you had to resolve a conflict between guests? (medium) - How do you handle situations where a guest is violating policies or rules? (medium) - What do you do if you don't know the answer to a guest's question? (basic) - How do you handle demanding guests who expect special treatment? (medium) - Can you give an example of a time you had to multitask while assisting multiple guests? (medium) - How do you ensure the safety and security of guests while providing excellent service? (basic) - How do you ensure you are keeping guest information confidential and secure? (medium)
As you prepare for your guest service job interviews, remember to highlight your customer service skills, problem-solving abilities, and your passion for ensuring customer satisfaction. With the right mindset and preparation, you can confidently apply for guest service roles in India and embark on a rewarding career in the hospitality industry. Good luck!
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