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0.0 - 5.0 years
1 - 4 Lacs
bengaluru
Work from Office
Hiring for Jr. Associate /Shift Manager/Assistant Outlet Manager at Theobroma Foods for Bangalore Outlets. Role & responsibilities To attend the daily briefings before start of the shift To check the table set up as per the set standards at the beginning of the shift To greet the Guests in an approved standard and escort to the table To Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) To Inform Guests about the days special menus, discount schemes etc To offer menu recommendations upon request To Up-sell the decided menus as and when appropriate To take accurate food and drinks orders To communicate order details to the K...
Posted 6 hours ago
2.0 - 5.0 years
3 - 3 Lacs
mumbai
Work from Office
1. Atleast 2 years of experience is needed as receptionist / front desk 2. Should have good English communication skill 3. Should know handling of EPABX system Job Location: Andheri
Posted 10 hours ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As the Housekeeping / Accommodation Manager at Area 83, your role is crucial in maintaining the highest standards of cleanliness, comfort, and safety to provide an exceptional guest experience at our premium adventure resort near Bengaluru. You will oversee the daily operations of the housekeeping and accommodation functions, ensuring that guest rooms and common areas are well-maintained and ready for arrivals. **Key Responsibilities:** - Supervise and lead the housekeeping team for smooth daily operations. - Inspect rooms, cottages, and public areas to maintain hygiene and quality standards. - Manage laundry operations and housekeeping supplies and inventory. - Handle guest requests promptl...
Posted 20 hours ago
2.0 - 6.0 years
0 Lacs
tamil nadu
On-site
Role Overview: As a Captain F&B Service with 2 years of experience, you will be responsible for supervising the service team, ensuring excellent guest service, and maintaining high standards of food & beverage operations. Your role will involve supervising and coordinating the F&B service team during operations, ensuring smooth service and guest satisfaction, assisting in training and guiding team members, maintaining hygiene, safety, and service quality standards, and handling guest queries and resolving service-related issues. Key Responsibilities: - Supervise and coordinate the F&B service team during operations. - Ensure smooth service and guest satisfaction. - Assist in training and gui...
Posted 1 day ago
0.0 - 5.0 years
0 - 1 Lacs
pune
Work from Office
Responsibilities: Greet guests, manage front desk, perform panchakarma treatments, assist with ECG procedures, handle receptionist duties, oversee front office operations
Posted 1 day ago
1.0 - 5.0 years
2 - 4 Lacs
jaipur
Work from Office
manages reception area, provides excellent customer service, handles customer, directs visitors, schedules appointments, and performs administrative tasks and maintaining the front desk area , create a welcoming environment for customers and staff Perks and benefits pf , esi , cl ,pl , yearly bonus , festive gifts
Posted 1 day ago
1.0 - 6.0 years
1 - 2 Lacs
mumbai, thane, pune
Work from Office
Job Description Steward Position: Steward Location: Across Speciality Restaurants Ltd outlets Reports to: Captain / Restaurant Manager Key Responsibilities: Greet and seat guests in a courteous manner. Present menu and assist guests in making food & beverage choices. Take and relay accurate food & beverage orders to the kitchen/bar. Serve food & beverages promptly and professionally. Ensure tables are properly set and maintained throughout service. Clear tables and reset for the next guest efficiently. Maintain hygiene and cleanliness standards of the restaurant. Follow company grooming and service standards at all times. Support Captains and Managers in smooth restaurant operations. Require...
Posted 1 day ago
2.0 - 7.0 years
2 - 4 Lacs
mumbai, thane, pune
Work from Office
Job Title: Assistant Restaurant Manager Department: Operations Restaurants Location: Pan India (as per requirement) Reports To: Restaurant Manager / Area Manager About Speciality Restaurants Ltd Speciality Restaurants Ltd is a leading fine and casual dining company, recognized for iconic brands such as Mainland China, Oh! Calcutta, Sigree, Caf Mezzuna, Hoppipola, Gong, and many more. With a passion for culinary excellence and warm hospitality, we are committed to delivering memorable dining experiences to our guests. Role Overview The Assistant Restaurant Manager will support the Restaurant Manager in overseeing day-to-day operations, ensuring seamless service, guest satisfaction, team manag...
Posted 1 day ago
3.0 - 8.0 years
3 - 6 Lacs
mumbai
Work from Office
Were Hiring : Front Desk Executive | The Bombay Skin Clinic Location: Bandra, Kemps Corner, Andheri ,Chembur Are you a proactive and well-spoken individual with strong communication and organizational skills? Join The Bombay Skin Clinic, a premier aesthetic and dermatology brand, and be the face of our clinic! Key Responsibilities: 1 Front Desk Management Manage patient appointments – schedule, reschedule, and send reminder calls Handle treatment inquiries via calls, emails, and in-person conversations Welcome patients with warmth and professionalism Guide patients through procedures and treatment options confidently 2 Patient Administration Maintain and update patient records on the system ...
Posted 1 day ago
1.0 - 3.0 years
1 - 1 Lacs
chennai
Work from Office
Complete responsibility for hygiene, bed making, maintenance and cleanliness of area to meet hotel standards. Provides effective amenity and mini bar services in guest rooms.
Posted 1 day ago
1.0 - 3.0 years
1 - 2 Lacs
chennai
Work from Office
Greet and welcome guests promptly in a warm and friendly manner-Order taking and serving-POS system knowledge-Completes the daily responsibilities as assigned by the Supervisor-Perform shift closing on the Point of sales terminal-Manage guest queries
Posted 1 day ago
2.0 - 5.0 years
5 - 7 Lacs
chennai
Work from Office
Generate new business, close deals, and increase revenue by cold calling, on-site visits-Identify new business leads by examining local market trends and competition activities-Conduct yourself as a professional representative of the hotel.
Posted 1 day ago
2.0 - 5.0 years
3 - 4 Lacs
chennai
Work from Office
Meet,greet and direct Guests who enter the lobby area-Manage,record and resolve promptly Guest complaints-Demonstrate a thorough understanding of all facilities and services provided within the hotel-Upselling -Main point of contact for VIP Guests.
Posted 1 day ago
1.0 - 2.0 years
1 - 2 Lacs
hyderabad
Work from Office
Role & responsibilities Greeting Guests : Welcome customers as they enter the establishment, creating a warm and inviting atmosphere. Managing Reservations : Handle reservations efficiently, maintaining an organized waitlist and communicating estimated wait times to guests. Seating Arrangements : Assign tables to guests based on their party size and preferences, while considering the flow of service and restaurant layout. Providing Menus : Distribute menus to guests and answer any initial questions they may have about the menu or restaurant policies. Monitoring Dining Room Activity : Keep an eye on the dining area to assess guest flow and table turnover, making adjustments as needed to optim...
Posted 1 day ago
3.0 - 5.0 years
4 - 6 Lacs
udaipur
Work from Office
Role & responsibilities- 1. Guest Service & Experience Welcome guests upon arrival and ensure smooth check-in/check-out. Provide information about hotel services, facilities, dining, events, and local attractions. Will be in charge of giving guests a tour of the hotel. Assist guests with inquiries, requests, and special needs promptly and professionally. Build strong relationships with guests, ensuring repeat visits and customer loyalty. 2. Problem Resolution Handle complaints or concerns swiftly and diplomatically. Coordinate with housekeeping, maintenance, and other departments to resolve guest issues. Follow up with guests to ensure satisfaction after the resolution. 3. Concierge Services...
Posted 1 day ago
0.0 - 1.0 years
1 - 3 Lacs
chennai, tiruchirapalli, bengaluru
Work from Office
Role & responsibilities Greeting and welcoming passengers, and solving issues. Checking in baggage. Making reservations. Assist in Baggage and Cargo Ramp Operations Baggage Screening, Staff Screening, Security Check Interested candidates kindly call HR NISHA - 7418259706 HR Shwetha- 7358359706 Aviation Diploma or Airline Certification Course Preferred. Preferred candidate profile Minimum 10th or +2 or a Graduate Good Communication skills Age between 18-29 yrs. Immediate Joining. Vacancies available in Chennai, Bengaluru, Coimbatore, Kerala Airports Perks and benefits PF,ESI, INCENTIVES, CAB ALLOWANCES, SALARY INCREMENT.
Posted 1 day ago
0.0 - 1.0 years
1 - 3 Lacs
madurai, chennai, tiruchirapalli
Work from Office
Role & responsibilities Greeting and welcoming passengers, and solving issues. Checking in baggage. Making reservations. Assist in Baggage and Cargo Ramp Operations Baggage Screening, Staff Screening, Security Check Interested candidates kindly call HR NISHA - 7418259706 HR Shwetha- 7358359706 Aviation Diploma or Airline Certification Course Preferred. Preferred candidate profile Minimum 10th or +2 or a Graduate Good Communication skills Age between 18-29 yrs. Immediate Joining. Vacancies available in Chennai, Bengaluru, Coimbatore, Kerala Airports Perks and benefits PF,ESI, INCENTIVES, CAB ALLOWANCES, SALARY INCREMENT.
Posted 1 day ago
3.0 - 8.0 years
0 - 0 Lacs
thiruvanananthapuram, kollam, thirunelveli
On-site
Job description Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to gue...
Posted 1 day ago
5.0 - 10.0 years
10 - 12 Lacs
pune
Work from Office
Objective of the role: The Concierge Manager will provide comprehensive lifestyle management and personalized services to the family members. This role requires a sophisticated professional who can anticipate needs, manage complex requests, and deliver top service while maintaining the highest levels of discretion and confidentiality. The ideal candidate will serve as the primary point of contact for family lifestyle needs and coordinate a network of premium service providers. Roles and responsibilities: The incumbents roles & responsibilities will include but not limited to: Travel Coordination: Arrange domestic and international travel including flight bookings, accommodations, ground tran...
Posted 1 day ago
1.0 - 5.0 years
0 Lacs
uttarakhand
On-site
Role Overview: You will be joining our team as a Housekeeping Associate to ensure that our guests have an exceptional experience through maintaining the highest standards of cleanliness and guest service. Your main responsibility will be to maintain guest rooms and public areas to meet our quality standards. Key Responsibilities: - Ensure that guest rooms and public areas are clean, organized, and free of defects. - Efficiently use supplies and equipment to minimize costs. - Handle guest requests with professionalism to create memorable experiences. - Participate in deep cleaning and maintenance schedules. - Maintain cleanliness and stock levels in pantries and trolleys. - Report any damages...
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Housekeeper in a hotel or similar environment, your role includes monitoring and overseeing various housekeeping tasks performed by the housekeeping executives. Your responsibilities will involve: - Cleaning corridors, lobbies, stairways, elevators, lounges, and guest rooms. - Organizing work schedule based on the room status list, arrivals, and departures. - Distributing linen, towels, and room supplies using wheeled carts or by hand. - Restocking room supplies like drinking glasses, soaps, shampoos, writing supplies, and mini bar items. - Replacing dirty linens with clean ones and turning mattresses regularly. - Storing all dirty laundry in accordance with company policy. - Monitoring...
Posted 2 days ago
0.0 - 5.0 years
0 - 3 Lacs
mohali, chandigarh
Work from Office
Job Description Steward (Service Department) Location: Mohali Experience Required: We can consider freshers as well with internship in reputed restaurants & hotels Department: Food & Beverage Service Reports To: Restaurant Captain / Restaurant Manager Position Overview We are looking for a well-groomed, courteous, and service-oriented Steward to join our premium restaurant team. The Steward will be responsible for providing warm and professional guest service, ensuring a memorable dining experience that reflects the standards of a luxury restaurant. Key Responsibilities Greet and assist guests in a professional and courteous manner. Present menus, explain specials, and assist guests in makin...
Posted 2 days ago
1.0 - 3.0 years
3 - 6 Lacs
palakkad
Work from Office
We are looking for a skilled Waiter to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience and be able to provide excellent customer service. Roles and Responsibility Manage tables, serve food and beverages, and maintain a clean and organized workspace. Ensure customer satisfaction by providing prompt and courteous service. Handle cash transactions accurately and efficiently. Collaborate with other staff members to achieve sales goals and improve customer experience. Maintain knowledge of menu items, ingredients, and preparation methods. Participate in ongoing training and education to enhance skills and knowledge. Job Requirements Ability to work...
Posted 2 days ago
0.0 - 1.0 years
1 - 2 Lacs
jamnagar
Work from Office
We are looking for a highly skilled and experienced Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to guests. Roles and Responsibility Manage front office operations, ensuring seamless guest check-in and check-out processes. Handle guest inquiries and resolve issues professionally and courteously. Coordinate with other departments to ensure efficient guest service delivery. Maintain high standards of customer satisfaction through exceptional service. Collaborate with colleagues to achieve sales targets and improve overall performance. Ensure compliance with company pol...
Posted 2 days ago
1.0 - 6.0 years
1 - 2 Lacs
jamnagar
Work from Office
We are looking for a highly skilled and experienced Reservations Executive to join our team. The ideal candidate will have 1-6 years of experience in the hospitality industry, preferably with skills in reservations. Roles and Responsibility Manage and coordinate reservations efficiently. Handle customer inquiries and provide excellent service. Maintain accurate records and reports of reservations and customer interactions. Collaborate with other departments to ensure seamless operations. Develop and implement effective strategies to enhance customer satisfaction. Provide exceptional customer experiences through timely and professional communication. Job Requirements Proven experience as a Re...
Posted 2 days ago
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The guest service job market in India is thriving with various opportunities for job seekers looking to work in customer-facing roles. From hotels to restaurants, from retail stores to call centers, guest service professionals play a crucial role in ensuring customer satisfaction and loyalty.
Here are 5 major cities actively hiring for guest service roles in India: 1. Mumbai 2. Delhi 3. Bangalore 4. Hyderabad 5. Chennai
The average salary range for guest service professionals in India varies based on experience and location. Entry-level positions can expect to earn around INR 2-3 lakhs per annum, while experienced professionals can earn anywhere from INR 5-8 lakhs per annum.
In the guest service industry, a typical career path may look like: - Guest Service Associate - Guest Service Supervisor - Guest Service Manager - Guest Service Director
In addition to strong communication and interpersonal skills, guest service professionals may also benefit from having skills such as: - Conflict resolution - Time management - Problem-solving - Knowledge of local languages - Attention to detail
Here are 25 interview questions you may encounter when applying for guest service roles: - What does good customer service mean to you? (basic) - How do you handle difficult customers? (medium) - Can you give an example of a time you went above and beyond for a customer? (medium) - How do you prioritize your tasks when dealing with multiple guests? (basic) - How would you handle a situation where a guest is unhappy with their experience? (medium) - What would you do if a guest asked for a refund? (basic) - How do you stay calm under pressure? (medium) - Have you ever dealt with a language barrier while assisting a guest? How did you handle it? (medium) - How do you ensure you are providing accurate information to guests? (basic) - Can you describe a time you had to work as part of a team to solve a problem for a guest? (medium) - What do you do to stay updated on the latest trends in customer service? (basic) - How do you handle confidential information provided by guests? (medium) - Have you ever had to deal with a guest who was intoxicated? How did you handle the situation? (medium) - How do you handle long wait times for guests? (basic) - Can you give an example of a time you had to think on your feet to assist a guest? (medium) - How do you ensure you are providing personalized service to each guest? (basic) - What motivates you to provide excellent guest service? (basic) - How do you handle feedback, both positive and negative, from guests? (medium) - Can you describe a time you had to resolve a conflict between guests? (medium) - How do you handle situations where a guest is violating policies or rules? (medium) - What do you do if you don't know the answer to a guest's question? (basic) - How do you handle demanding guests who expect special treatment? (medium) - Can you give an example of a time you had to multitask while assisting multiple guests? (medium) - How do you ensure the safety and security of guests while providing excellent service? (basic) - How do you ensure you are keeping guest information confidential and secure? (medium)
As you prepare for your guest service job interviews, remember to highlight your customer service skills, problem-solving abilities, and your passion for ensuring customer satisfaction. With the right mindset and preparation, you can confidently apply for guest service roles in India and embark on a rewarding career in the hospitality industry. Good luck!
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