3714 Guest Service Jobs

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3.0 - 6.0 years

3 - 7 Lacs

manali

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Responsibilities: * Manage reservations via phone, email & app * Ensure guest satisfaction through prompt service & resolution * Collaborate with sales team on promotions & packages * Coordinate housekeeping & room assignments Food allowance

Posted 14 hours ago

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1.0 - 2.0 years

2 - 3 Lacs

pimpri-chinchwad, pune

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A hotel steward is a hospitality professional who manages the food operations and dining experience at a hotel or restaurant. They ensure that guests receive excellent service and a clean environment.

Posted 17 hours ago

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0.0 - 2.0 years

2 - 2 Lacs

bengaluru

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Guest Relation Associate (Gold Class) They will be responsible to enhancing the positive and welcoming experience for moviegoers. This includes greeting guests, assisting with ticket purchases and information, resolving issues, and maintaining a clean and comfortable environment. They also handle food and beverage orders, manage the concession stand, and may assist with seating and other guest needs experience by overseeing guest interactions, managing reservations, and ensuring smooth service flow. This role demands excellent customer service skills and the ability to work in a fast-paced environment. Eligibility - Diploma in Hotel Management or Aviation, or Graduation with hospitality expe...

Posted 17 hours ago

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3.0 - 6.0 years

4 - 5 Lacs

bengaluru

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Key Responsibilities Supervise and manage front office operations including check-in, check-out, and reservations. Ensure a seamless guest experience through proactive service and efficient issue resolution. Lead, train, and motivate the front office team to achieve performance and service standards. Coordinate with Housekeeping, F&B, and Maintenance departments for smooth operations. Maintain accuracy in billing, night audit reports, and daily operational documentation. Monitor occupancy, room revenue, and key hotel performance indicators (ARR, ADR, RevPAR). Enforce SOPs, ensure compliance with safety and quality standards, and conduct routine audits. Act as the primary in-charge during ass...

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4.0 - 5.0 years

6 - 7 Lacs

pune

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Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist Set up, stock, and maintain work areas Inspect the cleanliness and presentation of all china, glass, and silver prior to use Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications Ensure uniform and perso...

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1.0 - 6.0 years

1 - 1 Lacs

noida

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Responsibilities: Greet and assist visitors in a professional manner. Good communication and interpersonal skills. Presentable, punctual, and customer-service oriented. Basic computer knowledge (MS Office, email handling).

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1.0 - 9.0 years

4 - 5 Lacs

pune

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Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness .

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1.0 - 9.0 years

4 - 5 Lacs

chennai, gurugram

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Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness .

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1.0 - 8.0 years

3 - 10 Lacs

ahmedabad

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Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility .

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1.0 - 5.0 years

0 - 0 Lacs

navi mumbai, mumbai city, thane

On-site

Role - Front Office / Guest relation Executive Location - Matunga East Job Overview: We are looking for a friendly, well-spoken, and organized Front Office /Guest relation Executive to be the face of the company You will be the first point of contact for visitors and callers, playing a key role in creating a positive first impression while efficiently managing front desk operations and supporting daily administrative tasks. Key Responsibilities: Greet and assist visitors, clients, and vendors in a professional manner Answer, screen, and direct phone calls to appropriate staff members Maintain the reception area, ensuring it is clean and presentable Handle incoming and outgoing correspondence...

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1.0 - 6.0 years

3 - 5 Lacs

khed, north goa, mumbai (all areas)

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Urgent Requirement for DCDP / COMMI 1- Multi & Conti cuisine/ F&B / Housekeepnig for Leading Hospitality Company. Min 1 year Exp required Candidates Share CV on jyoti@onboardhrservices.com Call On 9326132095 Jyoti HR Perks and benefits Accomodation + Food + Incentives

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2.0 - 6.0 years

0 Lacs

telangana

On-site

Role Overview: As a team member in this role, you will be responsible for ensuring prompt, courteous, and efficient service is provided to all guests at all times. You will supervise the breakfast service and other F&B offerings, ensuring compliance with IHG brand standards. Additionally, you will oversee operational duties such as monitoring food presentation, product quality, cleanliness, and handling guest feedback professionally for resolution. Key Responsibilities: - Ensure prompt, courteous, and efficient service is provided to all guests. - Supervise breakfast service and other F&B offerings, ensuring compliance with IHG brand standards. - Monitor food presentation, product quality, a...

Posted 2 days ago

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0.0 - 4.0 years

0 Lacs

kanpur, uttar pradesh

On-site

Role Overview: At Einstein Bros. Bagels, we are currently seeking Seasonal Team Members to join our bakery team for the summer season. As a Team Member, you will play a crucial role in creating a positive guest experience by welcoming guests, providing excellent service, and maintaining a safe and clean store environment. If you are enthusiastic, enjoy making people's mornings, and want to be a part of a team that values work-life balance, then this opportunity is for you. Key Responsibilities: - Ensure every guest feels welcomed and valued from the moment they enter the bakery - Act as a brand ambassador by promoting the company and creating a positive guest experience - Provide excellent g...

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4.0 - 6.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Company Description Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment Job Description Reporting to the Head Butler, the Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively...

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1.0 - 5.0 years

2 - 3 Lacs

hyderabad

Work from Office

To ensure to meet all Patients in Lobby and guide them accordingly. Should have Pro activeness to help & guide the Patients. Good communication skills English, Hindi, Telugu to handle Patients. Working hours: Rotational Shifts Dress code: As per, Hospital norms DUTIES AND RESPONSIBILITIES: Receive patients in Hospital Lobby Guide advise patients, attenders on Admission Process. Ensure patients experience in the hospital is positive Must be patient friendly Knowledge about the floor plan of Yashoda Hospitals Must be familiar with consultation timings, services offered at the hospital Guide the patients based on their requirements Coordinate with other departments and maintain good interperson...

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0.0 - 2.0 years

2 - 5 Lacs

chennai

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Fairmont Hotels Resorts is looking for GSA - Housekeeping to join our dynamic team and embark on a rewarding career journey Clean and prepare guest rooms for occupancy according to established standards and proceduresReplace linens, towels, and other amenities in guest rooms Ensure all public areas of the hotel are clean and tidy, including lobbies, hallways, elevators, and stairways Stock and maintain housekeeping supplies and equipment Respond promptly to guest requests for additional amenities or servicesReport any maintenance or repair needs to the appropriate personnelFollow all safety and sanitation policies and procedures Disclaimer: This job description has been sourced from a public...

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1.0 - 6.0 years

4 Lacs

hyderabad

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Serve food courses and alcoholic beverages to guests Set tables according to type of event and service standards Answer questions on menu selections Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen Record transaction in MICROS system at time of order Check in with guests to ensure satisfaction with each food course and/or beverages Maintain cleanliness of work areas, china, glass, etc, throughout the day Complete closing duties, including restocking items, turning off lights, etc Present physical and accurate check to guest...

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0.0 - 4.0 years

2 - 3 Lacs

mumbai

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The Indian Hotels Company Limited is looking for Guest Service Associate to join our dynamic team and embark on a rewarding career journey Welcome and assist guests with excellent service Handle queries, bookings, and guest feedback Ensure comfort and resolve concerns promptly Maintain service quality and professionalism Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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2.0 - 12.0 years

4 Lacs

gurugram, chennai

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The Indian Hotels Company Limited is looking for Guest Service Supervisor to join our dynamic team and embark on a rewarding career journey Guest Relations: Provide exceptional customer service to guests, addressing their needs and concerns, and ensuring their satisfaction Supervision: Lead and supervise the guest services team, including front desk agents, concierge staff, and bellhops Check-In and Check-Out: Oversee the check-in and check-out processes, ensuring they are efficient and seamless Reservations: Assist with room reservations, cancellations, and modifications, and ensure accuracy in guest bookings Problem Resolution: Handle guest complaints, requests, and issues, finding solutio...

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2.0 - 5.0 years

4 Lacs

kolkata

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The Indian Hotels Company Limited is looking for Guest Service Supervisor to join our dynamic team and embark on a rewarding career journey Guest Relations: Provide exceptional customer service to guests, addressing their needs and concerns, and ensuring their satisfaction Supervision: Lead and supervise the guest services team, including front desk agents, concierge staff, and bellhops Check-In and Check-Out: Oversee the check-in and check-out processes, ensuring they are efficient and seamless Reservations: Assist with room reservations, cancellations, and modifications, and ensure accuracy in guest bookings Problem Resolution: Handle guest complaints, requests, and issues, finding solutio...

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1.0 - 10.0 years

3 - 4 Lacs

tirupati

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The Indian Hotels Company Limited is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Oversee cleanliness and maintenance of assigned areas Train and manage housekeeping staff, assign tasks Inspect rooms and facilities for hygiene and upkeep Report maintenance issues and maintain inventory records Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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1.0 - 2.0 years

2 Lacs

bengaluru

Work from Office

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist Set up, stock, and maintain work areas Inspect the cleanliness and presentation of all china, glass, and silver prior to use Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications Ensure uniform and perso...

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4.0 - 9.0 years

7 Lacs

pune

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Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related profes...

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4.0 - 5.0 years

6 - 7 Lacs

lucknow

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As a Assistant Manager - Front Desk, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Assistant Manager - Front Desk is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance...

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0.0 - 2.0 years

2 - 5 Lacs

jaipur

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Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction Prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards Follow lost and found procedures strictly and report any discrepancies immediately Maintain and properly use all housekeepin...

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Exploring Guest Service Jobs in India

The guest service job market in India is thriving with various opportunities for job seekers looking to work in customer-facing roles. From hotels to restaurants, from retail stores to call centers, guest service professionals play a crucial role in ensuring customer satisfaction and loyalty.

Top Hiring Locations in India

Here are 5 major cities actively hiring for guest service roles in India: 1. Mumbai 2. Delhi 3. Bangalore 4. Hyderabad 5. Chennai

Average Salary Range

The average salary range for guest service professionals in India varies based on experience and location. Entry-level positions can expect to earn around INR 2-3 lakhs per annum, while experienced professionals can earn anywhere from INR 5-8 lakhs per annum.

Career Path

In the guest service industry, a typical career path may look like: - Guest Service Associate - Guest Service Supervisor - Guest Service Manager - Guest Service Director

Related Skills

In addition to strong communication and interpersonal skills, guest service professionals may also benefit from having skills such as: - Conflict resolution - Time management - Problem-solving - Knowledge of local languages - Attention to detail

Interview Questions

Here are 25 interview questions you may encounter when applying for guest service roles: - What does good customer service mean to you? (basic) - How do you handle difficult customers? (medium) - Can you give an example of a time you went above and beyond for a customer? (medium) - How do you prioritize your tasks when dealing with multiple guests? (basic) - How would you handle a situation where a guest is unhappy with their experience? (medium) - What would you do if a guest asked for a refund? (basic) - How do you stay calm under pressure? (medium) - Have you ever dealt with a language barrier while assisting a guest? How did you handle it? (medium) - How do you ensure you are providing accurate information to guests? (basic) - Can you describe a time you had to work as part of a team to solve a problem for a guest? (medium) - What do you do to stay updated on the latest trends in customer service? (basic) - How do you handle confidential information provided by guests? (medium) - Have you ever had to deal with a guest who was intoxicated? How did you handle the situation? (medium) - How do you handle long wait times for guests? (basic) - Can you give an example of a time you had to think on your feet to assist a guest? (medium) - How do you ensure you are providing personalized service to each guest? (basic) - What motivates you to provide excellent guest service? (basic) - How do you handle feedback, both positive and negative, from guests? (medium) - Can you describe a time you had to resolve a conflict between guests? (medium) - How do you handle situations where a guest is violating policies or rules? (medium) - What do you do if you don't know the answer to a guest's question? (basic) - How do you handle demanding guests who expect special treatment? (medium) - Can you give an example of a time you had to multitask while assisting multiple guests? (medium) - How do you ensure the safety and security of guests while providing excellent service? (basic) - How do you ensure you are keeping guest information confidential and secure? (medium)

Closing Remark

As you prepare for your guest service job interviews, remember to highlight your customer service skills, problem-solving abilities, and your passion for ensuring customer satisfaction. With the right mindset and preparation, you can confidently apply for guest service roles in India and embark on a rewarding career in the hospitality industry. Good luck!

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