CTC: upto 4 LPA (based on Experience)Location: BangaloreWorking Days: 6Shift: Rotational ShiftLanguage: English & HindiAbout ZoloZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we have swiftly emerged as one of the fastest-growing co-living players in the market.Key Responsibilities: Ensure Outstanding customer experience at all times. Maintains a friendly, cheerful, and courteous demeanour. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit/floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. Cross Check all billing instructions are correctly updated Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested, or deemed necessary by management. Ensure the Front office log book and the hotel log book are always updated and actioned upon. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. Assist all departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Duty Manager / Front office manager

Key Responsibilities:Market Research and Demand Generation:Conduct thorough market research to identify high-potential regions and resorts/villas for onboarding.Drive demand generation strategies to attract asset owners to the platform.Analyze trends and competitor activity to strategically position Zolostays offerings in key destinations.Build a comprehensive database of asset owners and potential leads in target markets.Onboarding New Resorts and Villas:Identify, approach, and onboard new resorts, villas, and other vacation assets to the Zolostay platform.Establish relationships with asset owners, property managers, and key decision-makers to discuss business opportunities.Articulate the value proposition of Zolostay’s platform to potential partners and ensure smooth onboarding processes.Work closely with internal teams to facilitate onboarding, property listings, and integration.Networking and Relationship Management:Build and maintain a robust network of key contacts in the hospitality and vacation rental industry (resorts, villas, property managers, etc.).Act as a trusted point of contact for partners and foster long-term, mutually beneficial relationships.Attend industry events, conferences, and networking meetups to identify new leads and opportunities.Manage relationships with existing partners to drive retention, satisfaction, and repeat business.Sales and Negotiation:Lead sales efforts and negotiations with resort and villa owners to onboard them to the platform.Develop customized proposals and presentations to win new business.Understand the pricing models and market dynamics to effectively negotiate terms with asset owners.Ensure agreements meet Zolostay’s strategic goals and are mutually beneficial for both Zolostay and the asset owners.Growth and Revenue Targets:Meet or exceed quarterly and annual growth and revenue targets for onboarding new properties to the platform.Collaborate with marketing and sales teams to develop strategies for increasing bookings on onboarded resorts and villas.Continuously evaluate and optimize the onboarding process to ensure efficiency and effectiveness.Performance Tracking and Reporting:Track and report on key performance metrics related to the onboarding process, including the number of properties onboarded, revenue growth, and partner satisfaction.Provide insights and feedback to leadership on the performance of the growth initiatives and market trends.Cross-Functional Collaboration:Work closely with the Marketing, Sales, Operations, and Product teams to align on business strategies, optimize onboarding processes, and ensure smooth execution.Collaborate with the Customer Support and Operations teams to ensure high-quality experiences for asset owners and guests.

Job Title: Key Account Manager (KAM)Location: Hosur, Tamil NaduEmployment Type: Full-TimeBenefit: Food + Accommodation.Your role in detail - Lead the daily operations across multiple sites, ensuring smooth functioning, compliance, and resident satisfaction. Manage and mentor a team of 4050 on-ground staff, providing regular feedback, training, and supervision. Act as the primary point of contact for the client (corporate partner), handling escalations and sharing timely updates. Maintain and optimize P&L performance for the assigned account track costs, identify savings, and improve profitability. Work cross-functionally with logistics, housekeeping, food, HR, and tech teams to deliver seamless operations. Analyze data reports to identify gaps, opportunities, and take proactive measures to improve service and efficiency. Ensure client satisfaction, retention, and contractual compliance across the account.What qualifications can enhance the chances of shortlisting? 6+ years of experience in hospitality, retail, facility management, or co-living operations, with strong leadership roles. Hands-on experience managing P&L, team performance, and service quality. Proven ability to lead large teams, solve problems quickly, and deliver high- impact results. Excellent communicator in English and Hindi (Tamil is a plus). Confident, proactive, and ownership-drivenyou act like a business owner, not just a manager. Willing to work flexible hours and travel across sites as needed. Bachelors degree in Hotel Management, Business, or related fields.