Zolostays

Job Title : City Operations Manager Job Location : Pune Experience Required : Minimum 6 years About Zolo : ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing Key Responsibilities: End-to-End City Operations: Oversee the entire operations of multiple properties within the city. Ensure smooth day-to-day management and efficient service delivery to residents. Process Creation and Streamlining: Develop, implement, and refine operational processes for increased efficiency and consistency. Drive continuous improvements to elevate the overall operational standards. Cost Optimization: Monitor and manage operational budgets, identifying areas for cost reduction without compromising quality. Implement strategies to improve cost efficiency across all aspects of operations. Customer Delight: Drive initiatives to ensure high levels of customer satisfaction and a seamless living experience. Address and resolve resident issues promptly, fostering a positive and engaging community environment. Vendor Management: Manage relationships with vendors and service providers to ensure timely and quality service delivery. Negotiate contracts and maintain strong partnerships to support operational needs. Interested candidates can drop their resume at pragati.s@zolostays.com

1. Market Research and Demand Generation: a) Conduct thorough market research to identify high-potential regions and resorts/villas for onboarding. b) Drive demand generation strategies to attract asset owners to the platform. c) Analyze trends and competitor activity to strategically position Zolostays offerings in key destinations. d) Build a comprehensive database of asset owners and potential leads in target markets. 2. Onboarding New Resorts and Villas: a) Identify, approach, and onboard new resorts, villas, and other vacation assets to the Zolostays platform.b) Establish relationships with asset owners, property managers, and key decision-makers to discuss business opportunities. c) Articulate the value proposition of Zolostays platform to potential partners and ensure smooth onboarding processes. d) Work closely with internal teams to facilitate onboarding, property listings, and integration. 3. Networking and Relationship Management: a) Build and maintain a robust network of key contacts in the hospitality and vacation rental industry (resorts, villas, property managers, etc.). b) Act as a trusted point of contact for partners and foster long-term, mutually beneficial relationships. c) Attend industry events, conferences, and networking meetups to identify new leads and opportunities. d) Manage relationships with existing partners to drive retention, satisfaction, and repeat business. 4. Sales and Negotiation: a) Lead sales efforts and negotiations with resort and villa owners to onboard them to the platform. b) Develop customized proposals and presentations to win new business. c) Understand the pricing models and market dynamics to effectively negotiate terms with asset owners. d) Ensure agreements meet Zolostays strategic goals and are mutually beneficial for both Zolostays and the asset owners. 5. Growth and Revenue Targets: a) Meet or exceed quarterly and annual growth and revenue targets for onboarding new properties to the platform. b) Collaborate with marketing and sales teams to develop strategies for increasing bookings on onboarded resorts and villas. c) Continuously evaluate and optimize the onboarding process to ensure efficiency and effectiveness. 6. Performance Tracking and Reporting: a) Track and report on key performance metrics related to the onboarding process, including the number of properties onboarded, revenue growth, and partner satisfaction. b) Provide insights and feedback to leadership on the performance of the growth initiatives and market trends. 7. Cross-Functional Collaboration: a) Work closely with the Marketing, Sales, Operations, and Product teams to align on business strategies, optimize onboarding processes, and ensure smooth execution. b) Collaborate with the Customer Support and Operations teams to ensure high-quality experiences for asset owners and guests.

Responsible for the performance of floor boys. Organizes and facilitates the room making process. Daily allocation of rooms and deep cleaning tasks to team members. Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. HK Supervisor will be responsible for checking 80 rooms daily with common area. Ensures that the entire operation is performed as per the laid down standards. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Report maintenance issues to the R & M team. HK supervisor will be responsible for all the customers complaints and CSAT. Routine inspection of guest bedrooms to ensure they meet standards. Achieve positive outcomes from guest queries in a timely and efficient manner.

Job Designation : Corporate Sales Manager Job Location : Bangalore Experienced Required : Minimum 6 - 7 years Roles and Responsibilities - Drive end-to-end corporate sales for assigned Z Hotels (13 properties in a defined cluster) Acquire new clients through meetings, field visits, email campaigns, and referrals Build and nurture strong connects with Admin/HR/Travel Heads of mid- and large-sized companies Maintain a robust corporate pipeline for both individual bookings and long-term room blocks Execute 45 high-impact client interactions per day – site visits, negotiations, and closures Collaborate with property teams and revenue team for smooth onboarding and pricing alignment Submit weekly performance reports and forecast to the cluster head Map demand zones around the hotel (tech parks, corporate hubs, business cluster) Participate in city-level campaigns and support cross-cluster deals as needed Interested candidates can drop their resume at pragati.s@zolostays.com

We are seeking a candidate with proven experience in building and managing corporate relationships, as well as driving sales within the hospitality industry. The ideal candidate will have a strong background in corporate client acquisition and retention, with a particular focus on hotel sales. This role requires excellent communication skills, strategic thinking, and a results-driven approach to business development. Job Designation : Hotel - Corporate Sales Manager Job Location : Bangalore Experienced Required : Minimum 6 - 7 years Roles and Responsibilities - Drive end-to-end corporate sales for assigned Z Hotels (13 properties in a defined cluster) Acquire new clients through meetings, field visits, email campaigns, and referrals Build and nurture strong connects with Admin/HR/Travel Heads of mid- and large-sized companies Maintain a robust corporate pipeline for both individual bookings and long-term room blocks Execute 4–5 high-impact client interactions per day – site visits, negotiations, and closures Collaborate with property teams and revenue team for smooth onboarding and pricing alignment Submit weekly performance reports and forecast to the cluster head Map demand zones around the hotel (tech parks, corporate hubs, business cluster) Participate in city-level campaigns and support cross-cluster deals as needed

About Zolo ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing. Role & responsibilities Ensure an outstanding and smooth customer experience at all times. Greet guests with a friendly and courteous attitude. Handle inquiries, reservations, and guest concerns both in-person and over the phone. Use suggestive selling to boost occupancy and revenue. Supervise front desk operations and ensure adherence to SOPs. Train and support front desk team members. Quickly resolve guest issues and complaints to maintain high satisfaction. Coordinate with housekeeping and other departments for seamless service. Manage room allocation, billing instructions, and reservation updates. Operate EPBX, manage calls, and ensure guest safety procedures. Maintain updated front office log books and handle guest service during peak hours. Act as the point of contact in the absence of the Duty Manager/Front Office Manager.

Your role in detail: Ensure Outstanding customer experience at all times. Maintains a friendly, cheerful, and courteous demeanour. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit/floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. Cross Check all billing instructions are correctly updated Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested, or deemed necessary by management. Ensure the Front office log book and the hotel log book are always updated and actioned upon. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. Assist all departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Duty Manager / Front office manager

About ZeAssetz - ZeAssetz is on of Zolos Verticals. Zeassetz's goal is to make Real-Estate investment SMART (Simple, Managed,Affordable, Reliable & Transparent). Historically, real estate has been a great form of wealth creation, preferred by the rich and wealthy. We want to create a product that lowers the entry barrier and makes real-estate investment accessible to the masses. We are constantly working to minimize the cost of investment, giving you more options to invest in multiple assets and grow your wealth faster than ever before. Roles and Responsibilities - Converting Leads into prospects by Pitching the Pre Leased Real Estate Investment Product and Project Liaise with the Site Sales team and push prospects for Video presentations and Site visits Managing site visits, answering all relevant queries in the process, liaising with the Site Sales team for any clarification if needed Ensuring that prospects and customers are satisfied with their interaction at the time of meetings and site visits Updating Leads in CRM for every activity performed

Job Title: Front Office Associate / Executive Location: Bangalore Business Unit: Z Hostels by ZoloStays About ZoloStays ZoloStays is Indias leading co-living and managed accommodations provider, redefining the way people live, stay, and connect in urban India. With a strong presence across multiple cities, Zolo offers hassle-free living experiences to young professionals, students, and working individuals with a focus on comfort, security, and a vibrant community. About Z Hostels Z Hostels is an exciting new vertical under ZoloStays, specially designed to cater to backpackers, solo travelers, digital nomads, and budget-conscious explorers. Combining the energy of hostel culture with Zolos operational excellence, Z Hostels aims to deliver a clean, safe, and social experience for today’s modern travelers. Role Overview As a Front Office Associate/Executive at Z Hostels, you will be the face of our guest experience. You’ll play a key role in welcoming travelers, managing front desk operations, resolving guest concerns, and ensuring each visitor enjoys a smooth, safe, and memorable stay. Key Responsibilities: Welcome and greet guests with a friendly, courteous, and professional attitude. Handle all guest interactions including check-ins, check-outs, reservations, and inquiries—both in-person and over the phone. Ensure a seamless and outstanding customer experience at all times. Proactively resolve guest issues, feedback, and complaints to maintain high guest satisfaction. Coordinate effectively with housekeeping, maintenance, and other departments to ensure timely guest services. Manage room allocations, update reservations, and oversee billing instructions and payments. Maintain detailed and up-to-date front office logbooks and ensure smooth service during high footfall. Act as the go-to point in the absence of the Duty Manager or Front Office Manager. Key Requirements: Strong communication and interpersonal skills. Ability to stay calm under pressure and multitask effectively. Proficiency in reservation software and basic MS Office tools. Flexibility to work in shifts, including weekends and holidays. A guest-first attitude with problem-solving orientation. Why Join Z Hostels? Be a part of a young, fast-growing travel and lifestyle brand. Opportunity to grow with a new vertical in its early stages. Dynamic work culture with opportunities to interact with global travelers. Employee discounts, growth programs, and a community-first culture.

Your role in detail: Ensure Outstanding customer experience at all times. Maintains a friendly, cheerful, and courteous demeanour. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit/floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. Cross Check all billing instructions are correctly updated Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested, or deemed necessary by management. Ensure the Front office log book and the hotel log book are always updated and actioned upon. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. Assist all departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Duty Manager / Front office manager

Your role in detail: Ensure Outstanding customer experience at all times. Maintains a friendly, cheerful, and courteous demeanour. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit/floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. Cross Check all billing instructions are correctly updated Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested, or deemed necessary by management. Ensure the Front office log book and the hotel log book are always updated and actioned upon. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. Assist all departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Duty Manager / Front office manager

About Zolo ZoloStays stands out as the leading provider of managed co-living spaces in India,catering to the needs of both working professionals and students. With over $100 Mn in funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing. Zolo is a community that fosters growth and personal development. Our founders believe that potential, not just pedigree, is the key to success, and that is why they built Zolo around the principle of thinking like an owner. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule! What will you do in a nutshell? We are seeking a proactive and customer-oriented Reservation Executive to join our team at ZoloStays. The ideal candidate will be responsible for assisting customers with ZHotel bookings, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination. This role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service. Your role in detail : Assist customers with ZHotel bookings by sharing property details, availability, and pricing Handle calls, messages, and inquiries from potential guests or partners Manage and update reservation records, ensuring accuracy and timeliness Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations Provide follow-up and support on customer queries and resolve concerns proactively Maintain daily records of reservations, changes, cancellations, and feedback Upsell relevant options based on availability and customer needs Support reservation reporting and contribute to enhancing booking efficiency What qualifications can enhance the chances of shortlisting? Bachelors degree in Hospitality, Business Administration, or a related field. Proven experience in reservations, sales, or customer service, preferably in the hospitality industry. Excellent negotiation and communication skills. Strong customer service orientation with a focus on delivering exceptional experiences. Ability to analyze market trends and adapt pricing strategies accordingly. Proficient in using reservation management software and tools. Detail-oriented with strong organizational and multitasking abilities. Ability to work effectively in a team environment and under pressure.

Position : Transformation Engineer Location : About ZoloStays Zolo is India's leading co-living and hospitality platform redefining how people experience rented accommodation and short-term stays. With a presence across multiple cities and verticals Zolo Hostels, Z Hotels, Z Vacation, Student Housing, and Z Assetz we strive to offer customized living solutions for students, professionals, travelers, and businesses. About the Role We are seeking a dynamic and result-driven Transformation Manager who will lead the end-to-end transformation of new properties across cities. Youll assess feasibility, plan and execute transformation activities, and ensure properties meet brand standards before going live. The ideal candidate brings strong technical knowledge, civil expertise, and project management capability with a flair for on-ground execution and stakeholder communication. Key Responsibilities Pre-Signing Audits (PSA): Conduct detailed audits to assess property feasibility for transformation and handover to operations post-completion. Audit Documentation: Perform property checks and fill out detailed audit sheets with accuracy, ensuring alignment with brand standards. BOQ & Scope Planning: Prepare Bills of Quantities and clearly define the scope of work based on civil engineering best practices tailored for hospitality. Stakeholder Communication: Clearly communicate project scope, timelines, and budget to property owners and internal teams. Execution & Monitoring: Lead on-ground execution of transformation activities ensuring quality, safety, and timely delivery. TAT Tracking: Monitor turnaround time for each activity to ensure time-efficient launches. Quality & Cost Control: Make data-driven decisions to balance cost-efficiency with quality outcomes. Vendor Management: Negotiate and manage vendors for material and service procurement within defined budgets. Cross-Functional Coordination: Work closely with departments such as Procurement, Operations, and Central PMO to align launch schedules. Problem Solving: Handle on-ground issues dynamically using creative problem-solving techniques. Travel & Resource Management: Plan and allocate time and resources to efficiently conduct audits and transformations across multiple cities. Project Reporting: Track progress against go-live targets and report regularly on milestone adherence. Qualifications & Skills Bachelor's Degree in Civil Engineering or related field (preferred). 36 years of experience in Property Transformation / Real Estate Projects / Hospitality Fit-Outs. Strong technical knowledge of civil and interior works. Proven ability to manage timelines, costs, and vendor relationships. Excellent communication and stakeholder management skills. Willingness to travel extensively and work across geographies.

About the Line of Business (LOB) Student Housing: Our Student Housing vertical is dedicated to providing secure, comfortable, and student-specific accommodation options near major colleges and universities. We offer thoughtfully designed living spaces, nutritious food, reliable housekeeping, and round-the-clock services all focused on giving students a home-like experience that helps them focus on their academic journey without worrying about daily hassles. Key Responsibilities: Lead and manage a team of Resident Managers, Housekeeping staff, and on-ground operational teams (approx. 15+ members). Create and implement SOPs, checklists, and training manuals to maintain high standards of service. Conduct regular team training to improve service delivery and operational excellence. Ensure quick and effective resolution of student and parent concerns, complaints, and queries. Build strong vendor relationships, manage billing, payments, and ensure timely service delivery. Focus on student retention by delivering a positive experience that encourages students to renew leases until course completion. Coordinate closely with internal cross-functional teams (Support, Procurement, Finance, etc.) for smooth operations. Monitor expenses, identify cost-saving opportunities, and ensure the property operates within budget. Visit and audit multiple properties regularly to maintain standards and compliance. Ensure food services meet students’ preferences and quality standards. Maintain all necessary reports and records using basic Excel functions (VLOOKUP, HLOOKUP, etc.). Skills/Qualifications: Bachelor’s Degree in Hotel Management, Business Administration, or a related field preferred. 4+ years of field operations experience; minimum 2-3 years in a customer-facing role. Prior experience in hospitality, retail operations, facility management, or student accommodation is preferred. Strong people management and vendor management skills. Strong sense of ownership, service mindset, and an ability to connect with students. Flexible, self-driven, and comfortable working in a dynamic environment.

Job Title: Community Associate Z Hostel About Us ZoloStays is Indias leading co-living and managed accommodation brand, known for creating vibrant communities where people feel at home. Z Hostel is a lively line of business (LOB) under ZoloStays, specially designed for backpackers, solo travelers, and regular movers looking for more than just a bed — a place to connect, explore, and belong. What You’ll Do As our Community Associate, you’ll bring the hostel to life! Your main job is to make sure our guests feel welcome, engaged, and excited to be here. Here’s what your day-to-day might look like: Plan & Host Fun Activities: Plan and host events of all sizes – from small gatherings to medium and large-scale activities. Be the host who keeps the energy high and makes everyone feel included. Connect with Guests: Chat with travelers, understand what they’d love to do, and gather feedback. Be approachable and friendly so guests see you as their go-to person. Be Creative: Come up with fresh ideas to keep our event calendar exciting. Make each guest’s stay memorable through unique activities and surprises. Collaborate: Work closely with hostel teammates, local artists, and vendors to run smooth events. Help share stories, photos, and videos from events to inspire future guests. Track & Improve: Notice which events guests enjoy most. Use feedback to make things better every time. Who We’re Looking For Someone who is: Outgoing, confident, and loves talking to people from all over the world. Comfortable speaking in front of a crowd – no stage fear! Creative and always thinking of fun new ideas. Friendly, warm, and great at making others feel at ease. Organized and can handle multiple things at once. Flexible to work evenings, weekends, or holidays when needed. What You’ll Need A bachelor’s degree (Event Management, Hospitality, Marketing, or similar is great!). Some experience in hosting events, working in hospitality, or community engagement. Good communication skills and basic knowledge of tools like MS Office. Why Join Us? At Z Hostel, you’ll be part of a young, passionate team where no two days are the same. You’ll help build a community, make new friends, and create moments guests will remember forever.

About Zolo Zolo is Indias largest and most trusted provider of fully managed co-living and student accommodation spaces. With tech-enabled solutions and a guest-first approach, Zolo is revolutionizing the way millennials and students experience shared living. We provide hassle-free, affordable, and secure living spaces with a strong emphasis on comfort, community, and convenience. About ELEVATE ELEVATE is a joint venture between Zolo and Good Host Spaces , created to manage hostel operations and deliver exceptional student living experiences on campuses across India. This vertical is focused on: Seamless hostel operations Meaningful community engagement Vibrant events that build connection and promote personal growth ELEVATE is redefining campus life by creating supportive, engaging, and enriching environments for students to thrive. About the Role: Community / Event Manager We are looking for a creative mind with an extroverted personality who can own and lead student engagement initiatives across campuses. You will be responsible for managing events end-to-end , building strong student communities, and ensuring every event delivers value, fun, and connection. Key Responsibilities: Community Calendar Execution Design and roll out engaging monthly community calendars tailored to student interests and campus culture. End-to-End Event Management Own the complete lifecycle of eventsfrom ideation, planning, and logistics to execution and closure. Process Compliance Ensure 100% adherence to internal SOPs including permits, safety norms, vendor protocols, and documentation. Performance Metrics Tracking Monitor key metrics such as event turnout, CSAT scores, and budget vs actual spends to improve effectiveness. Team Engagement (if applicable) Promote team motivation, recognition, and retention through bonding activities and growth opportunities. Vendor Management Identify and manage reliable vendors; negotiate contracts; ensure timely, quality, and cost-effective delivery. Post-Event Visibility Drive post-event communication via social media, newsletters, and campus channels to maximize impact. Qualifications & Skills: Bachelor’s degree in Marketing, Event Management, Communications, or related fields 2+ years of relevant experience in community engagement, events, or student-facing roles Excellent communication, negotiation, and interpersonal abilities Creative mindset with a passion for student engagement Willingness to work evenings, weekends, and flexible hours based on event needs

Role & responsibilities : Converting Leads into prospects by Pitching the Pre Leased Real Estate Investment Product and Project Liaise with the Site Sales team and push prospects for Video presentations and Site visits Managing site visits, answering all relevant queries in the process, liaising with the Site Sales team for any clarification if needed Ensuring that prospects and customers are satisfied with their interaction at the time of meetings and site visits Updating Leads in CRM for every activity performed

Roles And Responsibilities: Converting prospects into transactions by show-casing appropriate primary residential/commercial properties to the prospects, matching their investment needs Using leads generated by the Marketing team as well as generating self-leads to convert them into customers, through local activities Managing site visits, answering all relevant queries in the process, liaising with the Developer for any clarification if needed Ensuring that prospects and customers are satisfied with their interaction at the time of meetings and site visits Lead Post Sales Collection process for the Project ( Invoicing-Liaising with Internal and External stakeholders - Followup for payment -Collections)

About Zolo: Zolo is Indias leading co-living and managed accommodation platform, trusted by 65,000+ residents across 10+ cities. With a mission to redefine living spaces, Zolo provides hassle-free, tech-enabled, and community-driven housing solutions for students and working professionals. Over the last decade, Zolo has built a reputation for comfort, convenience, and a vibrant community experience. About Elevate (Business Unit): Zolo Elevate is a specialized business unit designed to offer premium and well-managed hostel and accommodation services for students and young professionals. Elevate focuses on creating a safe, structured, and engaging living environment that combines discipline with comfort ensuring a balance between academics, career growth, and a vibrant community life. Role: Operations Executive – Elevate BU Location: Pune Reporting To: Operations Manager – Elevate BU Role Overview: We are looking for a proactive and responsible Operations Executive who will manage the day-to-day hostel/residency operations under Elevate. The role requires strong organizational skills, people management, and the ability to ensure smooth functioning of accommodation services while providing residents with a safe, disciplined, and community-driven living environment. Key Responsibilities: Oversee day-to-day hostel/residential operations under the Elevate BU. Ensure safety, security, and discipline within the premises. Act as the primary point of contact for residents and address their concerns promptly. Coordinate with housekeeping, security, and food service teams to ensure seamless operations. Maintain records of attendance, entry/exit logs, and resolve resident issues efficiently. Support in organizing community-building and engagement activities. Handle emergency situations with calmness and responsibility. Regularly report operational updates and escalate issues to the Operations Manager. Desired Candidate Profile: Prior experience as an Operations Executive/Resident Manager/Hostel Incharge is preferred. Strong people management and conflict-resolution skills. Good communication skills in English, Hindi, and preferably Marathi. Ability to maintain discipline while being approachable and empathetic. Organized, proactive, and capable of managing multiple responsibilities. Open to flexible working hours and on-site presence. What We Offer: Opportunity to work with India’s #1 co-living brand . A supportive and growth-oriented work culture. Competitive salary and benefits. Chance to make a meaningful impact on student and young professional communities.