Receptionist

Job Title: Front Office Associate / Executive

Location: Bangalore

Business Unit: Z Hostels by ZoloStays

About ZoloStays

ZoloStays is Indias leading co-living and managed accommodations provider, redefining the way

people live, stay, and connect in urban India. With a strong presence across multiple cities, Zolo

offers hassle-free living experiences to young professionals, students, and working individuals

with a focus on comfort, security, and a vibrant community.

About Z Hostels

Z Hostels is an exciting new vertical under ZoloStays, specially designed to cater to backpackers,

solo travelers, digital nomads, and budget-conscious explorers. Combining the energy of hostel

culture with Zolos operational excellence, Z Hostels aims to deliver a clean, safe, and social

experience for today’s modern travelers.

Role Overview

As a Front Office Associate/Executive at Z Hostels, you will be the face of our guest experience.

You’ll play a key role in welcoming travelers, managing front desk operations, resolving guest

concerns, and ensuring each visitor enjoys a smooth, safe, and memorable stay.

Key Responsibilities:

• Welcome and greet guests with a friendly, courteous, and professional attitude.
• Handle all guest interactions including check-ins, check-outs, reservations, and

inquiries—both in-person and over the phone.

• Ensure a seamless and outstanding customer experience at all times.
• Proactively resolve guest issues, feedback, and complaints to maintain high guest

satisfaction.

• Coordinate effectively with housekeeping, maintenance, and other departments to

ensure timely guest services.

• Manage room allocations, update reservations, and oversee billing instructions and

payments.

• Maintain detailed and up-to-date front office logbooks and ensure smooth service

during high footfall.

• Act as the go-to point in the absence of the Duty Manager or Front Office Manager.

Key Requirements:

• Strong communication and interpersonal skills.
• Ability to stay calm under pressure and multitask effectively.
• Proficiency in reservation software and basic MS Office tools.
• Flexibility to work in shifts, including weekends and holidays.
• A guest-first attitude with problem-solving orientation.

Why Join Z Hostels?

• Be a part of a young, fast-growing travel and lifestyle brand.
• Opportunity to grow with a new vertical in its early stages.
• Dynamic work culture with opportunities to interact with global travelers.
• Employee discounts, growth programs, and a community-first culture.