Housekeeping Supervisor

Job Description

Responsible for the performance of floor boys. Organizes and facilitates the room making process. Daily allocation of rooms and deep cleaning tasks to team members. Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. HK Supervisor will be responsible for checking 80 rooms daily with common area. Ensures that the entire operation is performed as per the laid down standards. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Report maintenance issues to the R & M team. HK supervisor will be responsible for all the customers complaints and CSAT. Routine inspection of guest bedrooms to ensure they meet standards. Achieve positive outcomes from guest queries in a timely and efficient manner.