Job Brief Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Responsibilities Handling incoming reservation requests via phone, email, or online platforms. Confirming reservations and sending confirmation details to customers. Coordinating with other departments to ensure the availability of rooms or services. Managing cancellations and modifications to existing reservations. Maintaining accurate records of reservations and customer information. Requirements and Skills Bachelor’s degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person
Core Work Activities: Assist the management in identifying new business and converting leads into bookings. Participate in sales calls, site inspections, and trade shows to generate leads. Respond to client inquiries, prepare proposals, and maintain booking details. Support the coordination of sales efforts with travel agents and corporate clients. Prepare marketing materials and assist in executing marketing strategies. Monitor sales performance and assist in meeting revenue targets. Promote brand awareness through social media, advertising, and public relations. Provide leadership and training to sales team members. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Job Brief Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Responsibilities Handling incoming reservation requests via phone, email, or online platforms. Confirming reservations and sending confirmation details to customers. Coordinating with other departments to ensure the availability of rooms or services. Managing cancellations and modifications to existing reservations. Maintaining accurate records of reservations and customer information. Requirements and Skills Bachelor’s degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 2 years (Preferred) Work Location: In person
Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guests with table reservations. Assist guests while seating. Ensure guests are serviced within the specified time. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding the menu and assist with menu selections. Able to anticipate any unexpected guest need and react promptly and tactfully. Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm. Serve food courses and beverages to guests. Set tables according to the type of event and service standards. Record transactions/orders in Point of Sales systems at the time of order. Communicate with the kitchen regarding any menu questions, the length of wait, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverage. Responsible for clearing, collecting, and returning food and beverage items to the proper area. Maintain cleanliness of work areas, china, glass, etc. throughout the shift. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. Present accurate final bill to guests and process payment. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensures that hotel brand standards and SOPs are consistently implemented. Work with fellow staff and managers to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff. Any other duties related to food and beverage service assigned by the manager. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Experience: total work: 3 years (Required) Work Location: In person
Job Brief Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Responsibilities Handling incoming reservation requests via phone, email, or online platforms. Confirming reservations and sending confirmation details to customers. Coordinating with other departments to ensure the availability of rooms or services. Managing cancellations and modifications to existing reservations. Maintaining accurate records of reservations and customer information. Requirements and Skills Bachelor’s degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 2 years (Preferred) Work Location: In person
Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guests with table reservations. Assist guests while seating. Ensure guests are serviced within the specified time. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding the menu and assist with menu selections. Able to anticipate any unexpected guest need and react promptly and tactfully. Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm. Serve food courses and beverages to guests. Set tables according to the type of event and service standards. Record transactions/orders in Point of Sales systems at the time of order. Communicate with the kitchen regarding any menu questions, the length of wait, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverage. Responsible for clearing, collecting, and returning food and beverage items to the proper area. Maintain cleanliness of work areas, china, glass, etc. throughout the shift. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. Present accurate final bill to guests and process payment. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensures that hotel brand standards and SOPs are consistently implemented. Work with fellow staff and managers to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff. Any other duties related to food and beverage service assigned by the manager. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Experience: total work: 3 years (Required) Work Location: In person
Revenue Manager Job Description List: A Full List of Responsibilities, Required Experience & Qualifications A typical day in the life of a revenue manager can vary greatly based on factors such as the type of hotel or hotel chain, their position within the organizational hierarchy, and their level of experience. However, amidst this variability, certain core responsibilities and tasks remain integral to the role. Below, we have summarized the most essential responsibilities typically performed by revenue managers. Revenue Strategy & Analysis Processes Implement revenue management operations, procedures and best practices. Identify new revenue opportunities. Optimize and expand distribution partnerships. Challenge and influence hotel to improve service level and operational standards. Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations Daily pick-up analysis, strategy adjustments and reporting Perform competitive benchmark studies and follow market trends Create and maintain a rolling demand calendar Provide a weekly dynamic forecast of expected results, variances and budget comparisons Manage and oversee strategy for all 3rd party distribution Responsible for assessing, analysing and pricing group business strategies Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies Ensure all related systems are configured correctly, validated and working to full capacity Ensure web site booking process is maintained up-to-date and functional Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points Conduct quarterly property performance reviews and develop strategic and tactical action Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…) Reduce the cost of distribution by finding new less expensive means of delivering business Prepare an outline for and support the annual revenue budget process Comply with all federal, state and local regulatory guidelines and laws Inspire Hotel’s HODs to further embed a revenue management culture Reporting Consistency in providing daily, weekly and monthly reporting. Using precise and effective language to communicate the most important KPIs and actions. Consistent use of professional language and style of writing Communication Embed a revenue management culture. Build and maintain strong working relationships with levels of staff and stakeholders Ensure hotel personnel is fully competent in the use of all systems Work in liaison with hotel sales and reservations departments as a team Oversee and audit the standards and operations of the reservations department Advice and coach the client in other operational areas Experience & Qualifications Experience as a Hotel Revenue Management and/or other departments of the hotel is beneficial (e.g reservations and operations will give you helpful background knowledge). A strong command of both written and spoken English is required; additional languages an asset – as many reports and interactions include English terminology, as well as important stakeholder management and reporting will often be concluded in English. Bachelors or Masters Degree in Hotel Management, Tourism or Economic Studies Highly computer literate with a high-level command of Excel/PowerBI, or other data analysis and billing tools Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets Personality Business Development DNA and commercial minded Strong sense of need for achievement of goals and success Sound ability and knowledge to develop standards of operations and strategic processes Good analytical and numeric skills for fast data crunching Ability to work under own initiative in a highly pressured environment Good listening skills and the ability to anticipate business needs Able to develop relationships with 3rd parties and the hotel teams Capacity to read situation, understand environments and respond accordingly Capable of prioritizing between revenue generating actions and time consuming tasks with low yield impact Ability to work across all levels and functions of Xotels client portfolio under own initiative in a highly pressured environment Well developed interpersonal, adaptive influencing and supervisory management skills Willingness to travel and ability to interact professionally with other cultures< Mentality of client service and taking responsibility beyond direct duties High level of motivation, determination and commitment Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹60,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Usually, a steward works in a restaurant, lounge or bar setting and helps maintain the area. Some common tasks stewards perform include: Answering the phone and providing basic information about restaurant services and operating hours or assisting with the scheduling of reservations Maintaining clean and sanitised menus for guest use Refilling drinks as required Rolling and replacing cutlery as required Maintaining stocked serving stations with condiments, trays and napkins Directing customers to the location of the restrooms Clearing tables as guests finish their meals Complying with all safety and sanitation procedures Assisting kitchen staff with the preparation of simple dishes such as salads and desserts Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹150,000.00 per month Benefits: Food provided Leave encashment Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
Company Description Pandav Hotels is the leading hospitality brand in Madhya Pradesh, known for its extensive network of hotels and resorts. Our properties are located in key tourist destinations across the state, providing easy access to business and leisure hubs, cultural landmarks, and natural attractions. We offer modern amenities, stylish decor, and personalized service to ensure a comfortable and memorable stay for all our guests. Whether planning a family vacation, romantic getaway, corporate event, or social gathering, we have the perfect venue for you. Join Pandav Hotels for exceptional hospitality experiences in Madhya Pradesh. Role Description This is a full-time on-site role for a Front Office Associate located in Sohagpur. The Front Office Associate is responsible for managing daily front desk operations, including greeting guests, handling check-ins and check-outs, answering phones, and providing excellent customer service. Other tasks include maintaining records, coordinating with other departments, and ensuring a welcoming and efficient front office experience for all guests. Qualifications Phone Etiquette and Receptionist Duties skills Strong Customer Service and Check-in capabilities Excellent Communication skills Ability to work independently and as part of a team Previous experience in the hospitality industry is a plus High school diploma or equivalent qualification
Description of Duties: 1. Morning Briefing i. Arrive at the resort and check for any urgent messages or emails. ii. Capture any important requirement of the day. iii. Attend morning meetings with department heads to discuss the day's priorities, events, and challenges. Bring forward the concerning issues so that they can be resolved at priorities. 2. Procurement Planning: i. Collaborate with all department heads to identify and understand the hotel's procurement needs. ii. Develop and implement a procurement plan, considering budget allocation, quality requirements, and delivery timelines. iii. Conduct market research and maintain a database of potential suppliers, products, and services. iv. Take care of all the procurements in the property from every department 3. Supplier Selection and Management i. Identify, evaluate, and select reliable suppliers based on criteria such as quality, pricing, delivery capabilities, and sustainability practices. ii. Negotiate contracts, terms, and pricing agreements with suppliers, ensuring favorable terms and conditions for the hotel. iii. Maintain positive supplier relationships, addressing any issues or disputes that may arise. iv. Foster strong relationships with suppliers to ensure reliable and efficient procurement processes. v. Regularly communicate with suppliers to address inquiries, resolve issues, and maintain open lines of communication. vi. Monitor supplier performance and provide feedback to suppliers as necessary. vii. Identify opportunities for supplier consolidation, cost savings, and process improvements. 4. Purchase Requisition Processing i. Collaborate with department heads to clarify requirements and specifications if needed ii. Review and analyze purchase requisitions submitted by various departments iii. Ensure that purchase requisitions are complete, accurate, and compliant with procurement policies and procedures iv. Ensure all the purchase requisition received are approved by Operation managers /Assistant operation manager (in absence of operation manager) 5. Purchase Order Processing i. Generate purchase orders based on approved requisitions, ensuring accuracy and completeness. ii. Get final purchase order approved by Operation Manager/Corporate General manager/Managing director, whichever is necessary. iii. Coordinate with suppliers to confirm order acceptance, delivery schedules, and any necessary modifications. iv. Monitor and track the status of purchase orders, ensuring timely delivery and resolving any discrepancies. 6. Inventory Management i. Collaborate with storekeepers to ensure proper receipt, storage, and inventory control of procured goods ii. Ensure receipt of invoices; verify pricing and preparation of GRN. iii. Conduct physical verification of goods to check on quantity, quality, usability, specifications and descriptions. iv. Ensure all the procurements are done as per SOP with zero violation. v. Monitor inventory levels and coordinate with suppliers to ensure timely replenishment. vi. Conduct monthly inventory audits and reconcile discrepancies for both the properties. vii. Ensure all the stock transfers are done through Ezee software and daily stock transfer reports shall be shared. viii. Standardize and maintain minimum reorder lever. ix. Implement inventory optimization strategies to minimize excess stock and reduce carrying costs x. Check and share daily stock transfer report, sales report (NC & Sales KOT), kitchen closing and consumption report. 7. Contract Management i. Ensure compliance with all contractual obligations, terms, and conditions ii. Monitor contract expiration dates and initiate renewals or renegotiations as necessary iii. Collaborate with legal or procurement professionals to ensure contract terms protect the hotel's interests and mitigate risks 8. Cost Control and Budget Management i. Monitor and control procurement costs to ensure adherence to budgetary constraints ii. Identify cost-saving opportunities through supplier negotiations, volume discounts, and alternative sourcing strategies iii. Regularly report on procurement-related expenses, variances, and savings achieved. 9. Cash handling and expense management. i. Ensure payment of all the accounts payable for the vendor. ii. Ensure cash salary payment to all the employees. iii. Consolidation of daily payments and receipt in account register, capture photo and share in Supplier Group. iv. Maintain daily account of income & expenses. 10. Compliance and Documentation i. Ensure compliance with all relevant laws, regulations, (prohibited material procurement, FSSAI rules, AML & Anti bribery) and internal procurement policies ii. Maintain accurate records and documentation related to procurement activities, including purchase orders, contracts, invoices, and supplier correspondence iii. Participate in internal and external audits related to procurement processes and documentation. 11. Continuous Improvement i. Continuously review and enhance procurement processes to improve efficiency, effectiveness, and cost-effectiveness ii. Stay updated on advancements in procurement technology and tools, and recommend their implementation when appropriate iii. Seek feedback from internal stakeholders, such as department heads and end-users, to identify areas for improvement and address their needs Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Leave encashment Work Location: In person
Job Title : Spa Therapist Location : Leharsa Resort, Madhai Department : Spa & Wellness Responsibilities Guest Service & Treatment Provide professional spa therapies and treatments such as massages, facials, body scrubs, and other wellness services as per guest requirements. Understand guest needs and recommend appropriate treatments. Ensure high standards of hospitality and service to enhance guest satisfaction. Spa Operations Prepare treatment rooms with necessary supplies, clean linen, and proper ambiance before each session. Maintain cleanliness, hygiene, and sanitization standards in all spa areas. Monitor and ensure the proper functioning of spa equipment. Product & Inventory Management Handle spa products responsibly, ensuring minimal wastage. Keep track of product usage and inform the supervisor for replenishment. Recommend and upsell spa products to guests where appropriate. Health & Safety Compliance Follow all health, safety, and hygiene protocols as per resort standards. Ensure guest comfort and privacy throughout the treatment. Report any health concerns or incidents immediately to the spa manager/supervisor. Guest Engagement & Communication Maintain a warm, professional, and courteous attitude with all guests. Explain treatment processes and benefits clearly to guests. Collect guest feedback and share with management for service improvement. Teamwork & Training Coordinate with the spa team to ensure smooth daily operations. Participate in training sessions to upgrade skills and learn new therapies. Support colleagues and contribute to maintaining a positive work environment. Reporting & Administration Maintain accurate treatment records for each guest. Assist in daily, weekly, and monthly spa reports. Ensure billing accuracy for treatments and products used. Job Types: Full-time, Permanent Pay: ₹10,917.24 - ₹31,423.98 per month Benefits: Flexible schedule Food provided Leave encashment Work Location: In person Expected Start Date: 24/08/2025
Description of Duties: 1. Morning Briefing i. Arrive at the resort and check for any urgent messages or emails. ii. Capture any important requirement of the day. iii. Attend morning meetings with department heads to discuss the day's priorities, events, and challenges. Bring forward the concerning issues so that they can be resolved at priorities. 2. Procurement Planning: i. Collaborate with all department heads to identify and understand the hotel's procurement needs. ii. Develop and implement a procurement plan, considering budget allocation, quality requirements, and delivery timelines. iii. Conduct market research and maintain a database of potential suppliers, products, and services. iv. Take care of all the procurements in the property from every department 3. Supplier Selection and Management i. Identify, evaluate, and select reliable suppliers based on criteria such as quality, pricing, delivery capabilities, and sustainability practices. ii. Negotiate contracts, terms, and pricing agreements with suppliers, ensuring favorable terms and conditions for the hotel. iii. Maintain positive supplier relationships, addressing any issues or disputes that may arise. iv. Foster strong relationships with suppliers to ensure reliable and efficient procurement processes. v. Regularly communicate with suppliers to address inquiries, resolve issues, and maintain open lines of communication. vi. Monitor supplier performance and provide feedback to suppliers as necessary. vii. Identify opportunities for supplier consolidation, cost savings, and process improvements. 4. Purchase Requisition Processing i. Collaborate with department heads to clarify requirements and specifications if needed ii. Review and analyze purchase requisitions submitted by various departments iii. Ensure that purchase requisitions are complete, accurate, and compliant with procurement policies and procedures iv. Ensure all the purchase requisition received are approved by Operation managers /Assistant operation manager (in absence of operation manager) 5. Purchase Order Processing i. Generate purchase orders based on approved requisitions, ensuring accuracy and completeness. ii. Get final purchase order approved by Operation Manager/Corporate General manager/Managing director, whichever is necessary. iii. Coordinate with suppliers to confirm order acceptance, delivery schedules, and any necessary modifications. iv. Monitor and track the status of purchase orders, ensuring timely delivery and resolving any discrepancies. 6. Inventory Management i. Collaborate with storekeepers to ensure proper receipt, storage, and inventory control of procured goods ii. Ensure receipt of invoices; verify pricing and preparation of GRN. iii. Conduct physical verification of goods to check on quantity, quality, usability, specifications and descriptions. iv. Ensure all the procurements are done as per SOP with zero violation. v. Monitor inventory levels and coordinate with suppliers to ensure timely replenishment. vi. Conduct monthly inventory audits and reconcile discrepancies for both the properties. vii. Ensure all the stock transfers are done through Ezee software and daily stock transfer reports shall be shared. viii. Standardize and maintain minimum reorder lever. ix. Implement inventory optimization strategies to minimize excess stock and reduce carrying costs x. Check and share daily stock transfer report, sales report (NC & Sales KOT), kitchen closing and consumption report. 7. Contract Management i. Ensure compliance with all contractual obligations, terms, and conditions ii. Monitor contract expiration dates and initiate renewals or renegotiations as necessary iii. Collaborate with legal or procurement professionals to ensure contract terms protect the hotel's interests and mitigate risks 8. Cost Control and Budget Management i. Monitor and control procurement costs to ensure adherence to budgetary constraints ii. Identify cost-saving opportunities through supplier negotiations, volume discounts, and alternative sourcing strategies iii. Regularly report on procurement-related expenses, variances, and savings achieved. 9. Cash handling and expense management. i. Ensure payment of all the accounts payable for the vendor. ii. Ensure cash salary payment to all the employees. iii. Consolidation of daily payments and receipt in account register, capture photo and share in Supplier Group. iv. Maintain daily account of income & expenses. 10. Compliance and Documentation i. Ensure compliance with all relevant laws, regulations, (prohibited material procurement, FSSAI rules, AML & Anti bribery) and internal procurement policies ii. Maintain accurate records and documentation related to procurement activities, including purchase orders, contracts, invoices, and supplier correspondence iii. Participate in internal and external audits related to procurement processes and documentation. 11. Continuous Improvement i. Continuously review and enhance procurement processes to improve efficiency, effectiveness, and cost-effectiveness ii. Stay updated on advancements in procurement technology and tools, and recommend their implementation when appropriate iii. Seek feedback from internal stakeholders, such as department heads and end-users, to identify areas for improvement and address their needs Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Leave encashment Work Location: In person
Job Title : Spa Therapist Location : Leharsa Resort, Madhai Department : Spa & Wellness Responsibilities Guest Service & Treatment Provide professional spa therapies and treatments such as massages, facials, body scrubs, and other wellness services as per guest requirements. Understand guest needs and recommend appropriate treatments. Ensure high standards of hospitality and service to enhance guest satisfaction. Spa Operations Prepare treatment rooms with necessary supplies, clean linen, and proper ambiance before each session. Maintain cleanliness, hygiene, and sanitization standards in all spa areas. Monitor and ensure the proper functioning of spa equipment. Product & Inventory Management Handle spa products responsibly, ensuring minimal wastage. Keep track of product usage and inform the supervisor for replenishment. Recommend and upsell spa products to guests where appropriate. Health & Safety Compliance Follow all health, safety, and hygiene protocols as per resort standards. Ensure guest comfort and privacy throughout the treatment. Report any health concerns or incidents immediately to the spa manager/supervisor. Guest Engagement & Communication Maintain a warm, professional, and courteous attitude with all guests. Explain treatment processes and benefits clearly to guests. Collect guest feedback and share with management for service improvement. Teamwork & Training Coordinate with the spa team to ensure smooth daily operations. Participate in training sessions to upgrade skills and learn new therapies. Support colleagues and contribute to maintaining a positive work environment. Reporting & Administration Maintain accurate treatment records for each guest. Assist in daily, weekly, and monthly spa reports. Ensure billing accuracy for treatments and products used. Job Types: Full-time, Permanent Pay: ₹10,917.24 - ₹31,423.98 per month Benefits: Flexible schedule Food provided Leave encashment Work Location: In person Expected Start Date: 24/08/2025
We are looking for a wildlife/Resort property experience Description of Duties: 1. Morning Briefing Conduct morning meetings with department heads to discuss the day's priorities, events, and challenges, and ensure the concerning issues are resolved at priorities. Review occupancy rates, guest arrivals, and special requests. 2. Operations Oversights Conduct regular inspections of the resort's facilities, rooms, and common areas. Address any maintenance or cleanliness issues promptly. Supervise and coordinate daily operations, ensuring all departments function seamlessly. Design, implement and monitor standard operating procedures (SOPs) to maintain high service standards. Maintain records of daily operations, including guest feedback, incidents, and staff performance. Prepare reports for senior management as needed. 3. Staff management Recruit, train, and manage operational staff, including front office, housekeeping, maintenance, and other relevant departments. Foster a positive work environment that promotes teamwork and high-performance standards. Address any staffing issues and ensure that staffing levels are adequate. Provide support and guidance to department heads and staff. Ensure all HR related policies are implemented and adhered effectively. Ensure leave planner for all the staff to maintain adequate manpower at the property Description of Duties: 1. Morning Briefing Conduct morning meetings with department heads to discuss the day's priorities, events, and challenges, and ensure the concerning issues are resolved at priorities. Review occupancy rates, guest arrivals, and special requests. 2. Operations Oversights Conduct regular inspections of the resort's facilities, rooms, and common areas. Address any maintenance or cleanliness issues promptly. Supervise and coordinate daily operations, ensuring all departments function seamlessly. Design, implement and monitor standard operating procedures (SOPs) to maintain high service standards. Maintain records of daily operations, including guest feedback, incidents, and staff performance. Prepare reports for senior management as needed. 3. Staff management Recruit, train, and manage operational staff, including front office, housekeeping, maintenance, and other relevant departments. Foster a positive work environment that promotes teamwork and high-performance standards. Address any staffing issues and ensure that staffing levels are adequate. Provide support and guidance to department heads and staff. Ensure all HR related policies are implemented and adhered effectively. Ensure leave planner for all the staff to maintain adequate manpower at the property 4. Guest Interactions Engage with guests to gather feedback on their experience and address any concerns. Ensure that guest requests and special arrangements are communicated to relevant departments. Implement initiatives to improve guest satisfaction and resolve operational issues promptly. Collaborate with the Management and team to enhance the overall guest experience. 5. Inventory Management Collaborate with relevant departments to maintain optimal stock levels, optimize resource allocation, including staffing, to meet operational demands. Coordinate with other departments to ensure resources are utilized effectively. Monitor inventory levels in the stores and kitchen. Coordinate with the purchase department to restock supplies as needed. Oversee inventory control processes for supplies and materials. 6. Communication and Coordination Facilitate communication between different departments to ensure a cohesive and integrated approach to operations. Collaborate with kitchen, Food & Beverages, housekeeping, stores, and purchase departments to streamline operations. Coordinate with the Management, department heads, and staff to streamline processes and resolve issues. Ensure that staff is well-coordinated and working efficiently. Provide updates to senior management on daily operations, challenges, and successes Collaborate on strategic planning for the resort's growth and improvement. 7. Quality Control Implement quality control measures to ensure consistency in service delivery. Conduct regular audits and inspections to identify areas for improvement. Conduct regular quality checks in the kitchen and Food & Beverages areas. Ensure that housekeeping meets cleanliness and presentation standards. 8. Budget monitoring Review daily expenses and ensure they align with the budget. Identify cost-saving opportunities without compromising service quality. Ensure cost controls and share regular MIS. Ensure proper approvals and invoice generations as per set SOPs 9. Event Coordination Oversee the planning and execution of events, conferences, or special occasions. Ensure that all departments are well-prepared for any scheduled activities. 10. Safety and Compliance Enforce health and safety standards to create a secure environment for guests and staff. Ensure compliance with local regulations and industry standards. Ensure that health and safety protocols are followed in all departments. Conduct regular safety drills and training for staff. Ensure hygiene and cleanliness standards are maintained all across the resort 11. Training and Development Implement ongoing training programs for staff to enhance skills and knowledge Address any training needs identified during daily operations. Act as a Value ambassador for organizational values and keep the culture of organization intact. 12. Exigencies and Problem resolution Develop and implement emergency response protocols to handle unforeseen events. Coordinate with relevant departments to ensure a quick and effective response to emergencies. Address and resolve any operational issues promptly. Implement corrective actions to prevent reoccurrence. Qualification: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Proven experience in operational management within the hospitality industry. Strong organizational and leadership skills. Excellent communication and interpersonal abilities. Familiarity with environmental conservation practices is beneficial. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹60,000.00 per month Benefits: Flexible schedule Food provided Health insurance Paid time off Work Location: In person
Bakery Chef Job Responsibilities (Resort Property) Bakery Production & Menu Development Plan, prepare, and execute a wide variety of baked goods including breads, cakes, pastries, cookies, desserts, and specialty items. Design innovative bakery menus in line with guest preferences, seasonal availability, and resort themes. Introduce signature and customized bakery products to enhance the guest experience. Quality & Standards Ensure all bakery items meet high standards of taste, texture, presentation, and hygiene. Maintain consistency in recipes, portion sizes, and quality control. Conduct regular tasting sessions to ensure product excellence. Inventory & Cost Control Monitor and control stock levels of bakery ingredients and supplies. Ensure proper storage of raw materials to maintain freshness. Manage food cost, minimize wastage, and optimize resource utilization. Team Management Supervise, train, and guide bakery team members. Allocate tasks and ensure smooth kitchen operations. Foster a culture of teamwork, discipline, and creativity in the bakery section. Hygiene & Safety Compliance Follow HACCP standards, food safety regulations, and resort SOPs. Maintain cleanliness of the bakery section and equipment. Conduct regular checks for hygiene and kitchen safety compliance. Guest Experience & Customization Handle special requests for customized cakes, pastries, and desserts for events (weddings, birthdays, conferences, etc.). Interact with guests when required to understand preferences and feedback. Collaboration with Other Departments Coordinate with F&B Service and Banquet teams for menu planning and event requirements. Work with the Executive Chef for resort-wide culinary initiatives and seasonal promotions. Innovation & Trends Stay updated with the latest bakery and pastry trends. Introduce new recipes, healthy alternatives, and fusion bakery products. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Leave encashment Work Location: In person
The main responsibilities include assisting the management in identifying new business opportunities and converting leads into bookings. You will be actively involved in sales calls, site inspections, and trade shows to generate potential leads. Responding to client inquiries, preparing proposals, and maintaining booking details will be a key part of your role. You will also support the coordination of sales efforts with travel agents and corporate clients. In addition, you will be responsible for preparing marketing materials and assisting in executing marketing strategies. Monitoring sales performance and contributing to meeting revenue targets will be essential. Promoting brand awareness through social media, advertising, and public relations is also part of this role. Providing leadership and training to sales team members is another important aspect of this position. This is a full-time, permanent job that includes benefits such as cell phone reimbursement, performance bonuses, and a day shift schedule. The work location is in person.,
As a Store Assistant, you will play a crucial role in ensuring that retail operations run smoothly to enhance customer satisfaction. Your responsibilities will include keeping the store well-stocked, maintaining excellent visual merchandising standards, and ensuring the overall store conditions are top-notch. Your focus will be on delivering exceptional sales services to enhance customer experience by interacting with them to understand their needs and preferences. Operating cash registers and point-of-sale machines will also be part of your daily tasks. Additionally, you will be responsible for receiving and verifying the quality and quantity of new shipments, as well as enforcing in-store security measures and health and safety procedures to create a safe shopping environment for both customers and staff. This position requires a full-time commitment on a permanent basis, with a day shift schedule. The ideal candidate should have at least 1 year of experience in retail sales and a total of 1 year of work experience. The work location for this role is in-person. If you are looking to contribute to a dynamic retail environment and play a key role in ensuring customer satisfaction, this Store Assistant position might be the perfect opportunity for you.,
You will be responsible for managing reservations and booking requests from customers, ensuring accurate and timely reservation processing, and providing excellent customer service by addressing inquiries and resolving issues related to reservations. Your responsibilities will include handling incoming reservation requests via phone, email, or online platforms, confirming reservations and sending confirmation details to customers, coordinating with other departments to ensure the availability of rooms or services, managing cancellations and modifications to existing reservations, and maintaining accurate records of reservations and customer information. To qualify for this role, you should have a Bachelor's degree in Hospitality Management or a related field (preferred), proven experience in a similar role within the hospitality industry, excellent communication and customer service skills, attention to detail, and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools is also required. This is a full-time, permanent position with a day shift schedule. A performance bonus may be offered based on your performance. Ideally, you should have at least 1 year of total work experience. The work location is in person. For further details or to apply for the position, you can speak with the employer at +91 9691099888.,