Operation Manager

We are looking for a wildlife/Resort property experience
Description of Duties:

1. Morning Briefing

 Conduct morning meetings with department heads to discuss the day's priorities, events, and

challenges, and ensure the concerning issues are resolved at priorities.

 Review occupancy rates, guest arrivals, and special requests.

2. Operations Oversights

 Conduct regular inspections of the resort's facilities, rooms, and common areas.

 Address any maintenance or cleanliness issues promptly.

 Supervise and coordinate daily operations, ensuring all departments function seamlessly.

 Design, implement and monitor standard operating procedures (SOPs) to maintain high service

standards.

 Maintain records of daily operations, including guest feedback, incidents, and staff performance.

 Prepare reports for senior management as needed.

3. Staff management

 Recruit, train, and manage operational staff, including front office, housekeeping, maintenance,

and other relevant departments.

 Foster a positive work environment that promotes teamwork and high-performance standards.

 Address any staffing issues and ensure that staffing levels are adequate.

 Provide support and guidance to department heads and staff.

 Ensure all HR related policies are implemented and adhered effectively.

 Ensure leave planner for all the staff to maintain adequate manpower at the property

Description of Duties:

1. Morning Briefing

 Conduct morning meetings with department heads to discuss the day's priorities, events, and

challenges, and ensure the concerning issues are resolved at priorities.

 Review occupancy rates, guest arrivals, and special requests.

2. Operations Oversights

 Conduct regular inspections of the resort's facilities, rooms, and common areas.

 Address any maintenance or cleanliness issues promptly.

 Supervise and coordinate daily operations, ensuring all departments function seamlessly.

 Design, implement and monitor standard operating procedures (SOPs) to maintain high service

standards.

 Maintain records of daily operations, including guest feedback, incidents, and staff performance.

 Prepare reports for senior management as needed.

3. Staff management

 Recruit, train, and manage operational staff, including front office, housekeeping, maintenance,

and other relevant departments.

 Foster a positive work environment that promotes teamwork and high-performance standards.

 Address any staffing issues and ensure that staffing levels are adequate.

 Provide support and guidance to department heads and staff.

 Ensure all HR related policies are implemented and adhered effectively.

 Ensure leave planner for all the staff to maintain adequate manpower at the property
4. Guest Interactions

 Engage with guests to gather feedback on their experience and address any concerns.

 Ensure that guest requests and special arrangements are communicated to relevant departments.

 Implement initiatives to improve guest satisfaction and resolve operational issues promptly.

 Collaborate with the Management and team to enhance the overall guest experience.

5. Inventory Management

 Collaborate with relevant departments to maintain optimal stock levels, optimize resource

allocation, including staffing, to meet operational demands.

 Coordinate with other departments to ensure resources are utilized effectively.

 Monitor inventory levels in the stores and kitchen.

 Coordinate with the purchase department to restock supplies as needed.

 Oversee inventory control processes for supplies and materials.

6. Communication and Coordination

 Facilitate communication between different departments to ensure a cohesive and integrated

approach to operations.

 Collaborate with kitchen, Food & Beverages, housekeeping, stores, and purchase departments to

streamline operations.

 Coordinate with the Management, department heads, and staff to streamline processes and

resolve issues.

 Ensure that staff is well-coordinated and working efficiently.

 Provide updates to senior management on daily operations, challenges, and successes

 Collaborate on strategic planning for the resort's growth and improvement.

7. Quality Control

 Implement quality control measures to ensure consistency in service delivery.

 Conduct regular audits and inspections to identify areas for improvement.

 Conduct regular quality checks in the kitchen and Food & Beverages areas.

 Ensure that housekeeping meets cleanliness and presentation standards.

8. Budget monitoring

 Review daily expenses and ensure they align with the budget.

 Identify cost-saving opportunities without compromising service quality.

 Ensure cost controls and share regular MIS.

 Ensure proper approvals and invoice generations as per set SOPs

9. Event Coordination

 Oversee the planning and execution of events, conferences, or special occasions.

 Ensure that all departments are well-prepared for any scheduled activities.

10. Safety and Compliance

 Enforce health and safety standards to create a secure environment for guests and staff.

 Ensure compliance with local regulations and industry standards.

 Ensure that health and safety protocols are followed in all departments.

 Conduct regular safety drills and training for staff.

 Ensure hygiene and cleanliness standards are maintained all across the resort

11. Training and Development

 Implement ongoing training programs for staff to enhance skills and knowledge

 Address any training needs identified during daily operations.

 Act as a Value ambassador for organizational values and keep the culture of organization intact.

12. Exigencies and Problem resolution

 Develop and implement emergency response protocols to handle unforeseen events.

 Coordinate with relevant departments to ensure a quick and effective response to emergencies.

 Address and resolve any operational issues promptly.

 Implement corrective actions to prevent reoccurrence.

Qualification:

 Bachelor's degree in Hospitality Management, Business Administration, or a related field.

 Proven experience in operational management within the hospitality industry.

 Strong organizational and leadership skills.

 Excellent communication and interpersonal abilities.

 Familiarity with environmental conservation practices is beneficial.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid time off

Work Location: In person