Food & Beverage Team Leader

Role Overview: As a team member in this role, you will be responsible for ensuring prompt, courteous, and efficient service is provided to all guests at all times. You will supervise the breakfast service and other F&B offerings, ensuring compliance with IHG brand standards. Additionally, you will oversee operational duties such as monitoring food presentation, product quality, cleanliness, and handling guest feedback professionally for resolution. Key Responsibilities: - Ensure prompt, courteous, and efficient service is provided to all guests. - Supervise breakfast service and other F&B offerings, ensuring compliance with IHG brand standards. - Monitor food presentation, product quality, and cleanliness across all service areas. - Handle guest feedback or complaints professionally and take appropriate action for resolution. - Oversee setup, replenishment, and clearing of the breakfast buffet and service counters. - Ensure strict adherence to food safety, hygiene, and health standards (IHG Way of Clean and HACCP). - Monitor stock levels and assist with daily requisitions for F&B supplies. - Support in conducting regular checks on equipment and report maintenance issues promptly. - Maintain effective coordination between kitchen and service teams for smooth operation. - Supervise, train, and motivate team members to deliver high standards of guest service. - Conduct pre-shift briefings and allocate daily tasks. - Foster a positive work environment reflecting IHG's culture of True Hospitality for Good. - Support the Restaurant Manager in managing scheduling, grooming standards, and discipline. - Ensure accurate billing and check posting in the POS system. - Help control wastage, manage inventory efficiently, and follow cost-control procedures. - Support the implementation of any brand or hotel-level promotions or initiatives. Qualification Required: - Previous experience in a similar role within the hospitality industry is preferred. - Strong communication and leadership skills. - Knowledge of food safety standards and procedures. - Ability to work well under pressure and handle guest feedback professionally. Note: The additional details of the company were not provided in the job description.,