645 Guest Service Jobs - Page 4

Handles employee inquiries and concerns to maintain a supportive work environment. Observes and evaluates employee performance, providing regular feedback. Assists in daily shift operations and supervises restaurant areas when senior managers are absent. Participates in departmental meetings and ensures goals are clearly communicated. Ensures restaurant staff have necessary tools, uniforms, and supplies. Reports issues regarding food quality and service levels to the Chef and Restaurant Manager. Ensures adherence to restaurant standards, procedures, and health regulations. Oversees responsible alcohol service in compliance with local laws. Performs duties of restaurant team members and supports related departments as needed. Opens and closes the restaurant while ensuring operational readiness. Engages with guests for feedback and service improvement opportunities. Adjusts staffing levels to meet service demands and financial goals. Encourages team members to consistently deliver excellent customer service. Resolves guest complaints promptly or escalates to leadership when necessary. Sets a positive example in guest interaction and hospitality standards. Reviews guest satisfaction results and comment cards with the team to drive improvements. Greets guests and ensures a welcoming environment. Oversees and participates in employee training and development programs. Communicates job expectations clearly and consistently to team members. Coaches and provides ongoing performance support to staff.

We are Hiring for 5 STAR Luxury Hotel for Dubai Location If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Restaurant Service Staff (Waiter/Waitress) 1. Qualification Minimum 12th pass 2. Age 20-35 Years 4. Must Have Good communication skills 5. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

The Pllazio Hotel, Gurgaon is looking for Room / Laundry Attendant to join our dynamic team and embark on a rewarding career journey Sort, wash, dry, fold, and iron linens and clothing according to established procedures and standards Operate laundry equipment safely and efficiently, including washers, dryers, and irons Inspect linens and clothing for stains, tears, or other damage, and report any issues to management Maintain cleanliness and organization of the laundry facility, including work areas and equipment Assist in inventory management, including receiving, stocking, and recording of supplies Follow all safety protocols and guidelines to ensure a safe working environment for yourself and others Perform other duties as assigned by management

PMS College of Dental Sciences & Research is looking for House Keeping Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and coordinate the work of housekeeping staff, including room attendants, public area cleaners, and laundry attendants Ensure that all rooms and public areas are cleaned to the highest standards and that housekeeping staff follow established procedures and guidelines Inspect rooms and public areas to ensure they are clean and well-maintained Schedule staff to ensure adequate coverage and manage staff attendance and leave requests Order and maintain adequate supplies and equipment, including cleaning chemicals, linens, and laundry supplies Train and evaluate staff to ensure that they have the necessary skills and knowledge to perform their duties effectively Maintain records of staff performance, attendance, and leave requests Resolve guest complaints related to housekeeping services and escalate issues as necessary Monitor and maintain safety and security procedures, including the use of cleaning chemicals and equipment Collaborate with other departments, such as maintenance and front office, to ensure seamless guest experiences Strong leadership and management skills, with the ability to motivate and train staff Excellent communication and interpersonal skills

Express Hotels is looking for Captain to join our dynamic team and embark on a rewarding career journey Supervise food and beverage service staff. Ensure high levels of customer service. Monitor and maintain dining areas. Assist with event setup and service. Handle customer inquiries and complaints. Ensure compliance with health and safety regulations. Train and support junior staff.

Joys Hotels And Resorts is looking for Captain to join our dynamic team and embark on a rewarding career journey Greet customers, seat them, and provide them with menus Take food and beverage orders and ensure accuracy Serve food and beverages to customers and provide exceptional customer service Clean tables and dining areas after customers leave Maintain a clean and organized dining area, including sweeping and mopping floors, wiping down tables and chairs, and keeping condiments and utensils organized Assist kitchen staff with food preparation and plating as needed Answer customer inquiries and complaints, and escalate issues to management as needed Process customer payments and reconcile cash register at the end of each shift Assist in opening and closing duties, including setting up tables and chairs, preparing condiments, and locking up at the end of the day Follow all health and safety regulations and company policies Strong communication and interpersonal skills

The Restaurant Supervisor is responsible for ensuring smooth day-to-day operations of the dining outlet(s) while maintaining high levels of guest satisfaction, team coordination, and service standards. This role includes leading the service team, overseeing opening and closing procedures, managing inventory, ensuring compliance with safety policies, and supporting staff development. Key Responsibilities Operational Management Ensure team members work cohesively to deliver exceptional guest service. Monitor dining areas for seating availability, guest comfort, service delivery, and safety. Complete opening and closing duties (e.g., setting up supplies, cleaning, locking doors). Conduct regular inspections of storage areas for cleanliness, organization, and FIFO practices. Execute inventory counts and manage stock requisitions. Submit work orders for equipment and facility maintenance as needed. Team Leadership & Staff Supervision Inspect grooming and attire of staff; address any discrepancies immediately. Assist with hiring, onboarding, training, scheduling, and performance evaluation. Provide ongoing coaching, counseling, and motivation to team members. Serve as a role model and first point of contact for staff concerns under the Open Door Policy. Guest Experience & Service Greet and acknowledge guests according to company standards. Anticipate and address guest needs, including support for individuals with disabilities. Respond to guest concerns professionally and promptly to ensure satisfaction. Uphold brand service standards and demonstrate genuine appreciation to guests. Compliance & Safety Follow company safety and security policies and procedures at all times. Report accidents, injuries, or unsafe conditions to management immediately. Complete safety training and ensure staff compliance with all procedures. Maintain confidentiality of proprietary information and protect company assets. Efficiency & Quality Control Monitor and uphold adherence to service quality expectations and brand standards. Recommend and implement improvements to enhance operational efficiency, guest satisfaction, and cost-effectiveness. Identify and resolve issues related to tools, equipment, and service areas. Physical & General Requirements Stand, walk, or sit for extended periods or an entire shift. Move, lift, carry, push, or pull items up to 50 lbs without assistance. Perform tasks requiring fine motor skills, bending, twisting, climbing stairs, and working in confined spaces. Visually verify and read information, inspect equipment, and handle varied objects throughout shift. Perform other duties as assigned by supervisors. Preferred Qualifications Education: High school diploma or GED equivalent. Work Experience: Minimum of 2 years of experience in food & beverage, restaurant operations, or hospitality. Supervisory Experience: At least 1 year of supervisory experience in a service-oriented environment. License/Certification: Food handling and safety certification preferred (if required by local regulations).

Ensure staff collaboration to deliver high-quality service and meet guest needs Inspect staff grooming and attire; address deficiencies immediately Perform opening/closing duties including supply setup, equipment cleaning, and securing areas Inspect storage for cleanliness, organization, and FIFO compliance Conduct scheduled inventories; requisition and stock necessary supplies Monitor dining rooms for seating, safety, and guest well-being Submit maintenance work orders for necessary repairs Assist in hiring, training, scheduling, coaching, and disciplining employees Serve as a role model and first contact for grievance processes Enforce safety policies and complete required training and certifications Maintain professional appearance and protect company confidentiality Greet guests warmly, meet their needs, and assist individuals with disabilities Communicate clearly and professionally with guests and staff Build positive team relationships and respond to employee concerns effectively Promote adherence to quality and safety standards Suggest and implement improvements to enhance efficiency, safety, and cost-savings Visually inspect work areas and tools for defects or compliance Perform physical tasks such as standing, lifting up to 50 pounds, and navigating stairs or confined spaces Execute additional duties as assigned by supervisors

Ensure staff collaboration to deliver high-quality service and meet guest needs Inspect staff grooming and attire; address deficiencies immediately Perform opening/closing duties including supply setup, equipment cleaning, and securing areas Inspect storage for cleanliness, organization, and FIFO compliance Conduct scheduled inventories; requisition and stock necessary supplies Monitor dining rooms for seating, safety, and guest well-being Submit maintenance work orders for necessary repairs Assist in hiring, training, scheduling, coaching, and disciplining employees Serve as a role model and first contact for grievance processes Enforce safety policies and complete required training and certifications Maintain professional appearance and protect company confidentiality Greet guests warmly, meet their needs, and assist individuals with disabilities Communicate clearly and professionally with guests and staff Build positive team relationships and respond to employee concerns effectively Promote adherence to quality and safety standards Suggest and implement improvements to enhance efficiency, safety, and cost-savings Visually inspect work areas and tools for defects or compliance Perform physical tasks such as standing, lifting up to 50 pounds, and navigating stairs or confined spaces Execute additional duties as assigned by supervisors

Ensure staff collaboration to deliver high-quality service and meet guest needs Inspect staff grooming and attire; address deficiencies immediately Perform opening/closing duties including supply setup, equipment cleaning, and securing areas Inspect storage for cleanliness, organization, and FIFO compliance Conduct scheduled inventories; requisition and stock necessary supplies Monitor dining rooms for seating, safety, and guest well-being Submit maintenance work orders for necessary repairs Assist in hiring, training, scheduling, coaching, and disciplining employees Serve as a role model and first contact for grievance processes Enforce safety policies and complete required training and certifications Maintain professional appearance and protect company confidentiality Greet guests warmly, meet their needs, and assist individuals with disabilities Communicate clearly and professionally with guests and staff Build positive team relationships and respond to employee concerns effectively Promote adherence to quality and safety standards Suggest and implement improvements to enhance efficiency, safety, and cost-savings Visually inspect work areas and tools for defects or compliance Perform physical tasks such as standing, lifting up to 50 pounds, and navigating stairs or confined spaces Execute additional duties as assigned by supervisors

Patrol all areas of the property, secure rooms, and assist guests with room access. Conduct emergency drills, daily safety inspections, incident investigations, interviews, and key control audits. Monitor CCTV and alarm systems, document access to secure areas, and authorize entry. Respond to emergencies including accidents and disturbances; administer CPR/first aid or contact EMS as needed. Complete and maintain confidential incident reports and release information only to authorized personnel. Defuse disturbances and escort unwelcome individuals off the premises as per company protocols. Enforce compliance with alcohol control laws and handle interruptions and guest complaints. Provide security paperwork and support for staff; ensure safety hazard resolutions. Support management in training, coaching, and serving as the first point of contact under the Open Door Policy. Follow all company policies, maintain professional appearance, and ensure confidentiality of company assets. Acknowledge and assist guests professionally; respond promptly to service needs. Communicate effectively in writing and speech; answer phones and document accurately. Collaborate with team members to meet safety and service goals. Adhere to licensing/registration requirements as per state regulations. Inspect tools/equipment and input data via computer or POS systems. Move swiftly (run/walk/jog) to address incidents; stand, sit, or walk for extended periods. Move, lift, or carry objects up to 50 lbs without help and 75+ lbs with assistance. Navigate tight, elevated, sloped, or slippery spaces; perform physical tasks like bending and twisting. Perform other duties as directed by supervisors while upholding quality and safety standards.

Patrol all areas of the property, secure rooms, and assist guests with room access. Conduct emergency drills, daily safety inspections, incident investigations, interviews, and key control audits. Monitor CCTV and alarm systems, document access to secure areas, and authorize entry. Respond to emergencies including accidents and disturbances; administer CPR/first aid or contact EMS as needed. Complete and maintain confidential incident reports and release information only to authorized personnel. Defuse disturbances and escort unwelcome individuals off the premises as per company protocols. Enforce compliance with alcohol control laws and handle interruptions and guest complaints. Provide security paperwork and support for staff; ensure safety hazard resolutions. Support management in training, coaching, and serving as the first point of contact under the Open Door Policy. Follow all company policies, maintain professional appearance, and ensure confidentiality of company assets. Acknowledge and assist guests professionally; respond promptly to service needs. Communicate effectively in writing and speech; answer phones and document accurately. Collaborate with team members to meet safety and service goals. Adhere to licensing/registration requirements as per state regulations. Inspect tools/equipment and input data via computer or POS systems. Move swiftly (run/walk/jog) to address incidents; stand, sit, or walk for extended periods. Move, lift, or carry objects up to 50 lbs without help and 75+ lbs with assistance. Navigate tight, elevated, sloped, or slippery spaces; perform physical tasks like bending and twisting. Perform other duties as directed by supervisors while upholding quality and safety standards.

Key areas of Responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for end-to-end Patient Experience Services. Main Job Tasks: Provide general information on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Responsible for collecting details of Patients as per the Forms provided and necessary Trakcare Order Entry, Cash & Billing and managing Insurance if any. Is responsible for the Console: Handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants. Is responsible for Outpatients: Registers Patients / Customers. Screen patients and assign to the appropriate consultants. Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected. Is responsible for Inpatient: Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. Provides information on top up deposits to customers and follows up and ensures that deposits are collected. Visits patient rooms on a daily basis. Heath Screens: Assists in the health check for corporate/non corporate. Order Entry: Ensure all items mentioned on the charge sheet are charged to the patient. Ensure all items are billed from the correct departments. Any discrepancies are brought to the immediate attention of the Patient Experience Management Executive Coordinate with consultants to charge the correct consultant fee to the patient. Ensure that patients waiting time is reduced at the order entry counter. Billing & Handling Cash: Ensure receipts are made for all payments received Ensure that patients waiting time is reduced at the cash counter. Insurance: Keep the patient updated on the status of their cashless facility. Ensure timely reply to all queries from the TPA in co-ordination with our consultants. Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises. Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate. Others: Compiles and monitors bed status reports. Reports any incidence that occurs at the facility to the immediate Manager and respective. Ensure visitors adhere to the companies' visiting hours. Arranges for baggage handling and other services requested by patients and relatives. Assists patients with wheel chair or any other requirements. Arranges for incoming and outgoing courier / letters to be dispatched. Assists in camps, health check programs, CME's etc. Participates in educational programs and in-service meetings. Note : This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to learn & perform other duties necessary for the effective operation of the Hospital. Required Candidate Profile: - Hostel Facility will be provided to Female Candidates - Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ] - PUC / 12th Pass / Under Graduate (with minimum 3 years of relevant experience in Hospital, Clinics, Diagnostic Centre can apply) - Preference would be given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel / BPO / Call Center experience. - Candidates / Aspirants ready to relocate to Mysore on their own can also apply. - Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. - Please super scribe as " Application for the post of Patient Care / Customer Care Relations, Billing and Insurance Junior Associate / Associate at Manipal Hospital - Mysore " in Subject column when writing / sending / forwarding E-mail. - Work Location - Mysore - Karnataka - India. Note* You can also text WhatsApp message to 9886300305 if we do not respond to your call or email. Note* Incumbent should be flexible to work for rotational and night shifts.

F&B Service Expert At our establishment, we believe in creating an unforgettable experience for our guests, whether they're dining in our restaurant or attending a special event. As a Food & Beverage Service Expert , you're crucial to this mission. You'll go beyond simply serving food and drinks; you'll proactively deliver exceptional service, ensuring every interaction feels like a valued part of their unique experience, from start to finish. Key Responsibilities: Crafting Memorable Experiences: Proactively deliver a wide range of services for both daily dining and event functions to ensure an outstanding guest experience. Engage with guests, serving food and beverages in a professional and friendly manner. Transform every transaction into a seamless and enjoyable part of the overall experience. Operational Excellence: Efficiently set up tables and event materials, ensuring everything is in place for service. Maintain clear and timely communication with the kitchen to ensure smooth and efficient service flow. Keep all work areas and supplies clean and well-organized. Safety & Professionalism: Adhere to all company and safety/security policies and procedures. Promptly report any maintenance needs, accidents, injuries, or unsafe working conditions to your manager. Complete all required safety training and certifications. Ensure your uniform and personal appearance are always clean and professional. Maintain the confidentiality of proprietary information and protect company assets. Guest & Team Interaction: Welcome and acknowledge all guests warmly, according to company standards. Communicate clearly and professionally with guests and colleagues. Develop and maintain positive working relationships with your team, supporting common goals. Ensure all service adheres to the highest quality expectations and standards. Physical Demands: Ability to stand, sit, or walk for extended periods. Capable of reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors. Preferred Qualifications: Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

F&B and Event Service Expert At our establishment, we believe in creating an unforgettable experience for our guests, whether they're dining in our restaurant or attending a special event. As a Food & Beverage Service Expert , you're crucial to this mission. You'll go beyond simply serving food and drinks; you'll proactively deliver exceptional service, ensuring every interaction feels like a valued part of their unique experience, from start to finish. Key Responsibilities: Crafting Memorable Experiences: Proactively deliver a wide range of services for both daily dining and event functions to ensure an outstanding guest experience. Engage with guests, serving food and beverages in a professional and friendly manner. Transform every transaction into a seamless and enjoyable part of the overall experience. Operational Excellence: Efficiently set up tables and event materials, ensuring everything is in place for service. Maintain clear and timely communication with the kitchen to ensure smooth and efficient service flow. Keep all work areas and supplies clean and well-organized. Safety & Professionalism: Adhere to all company and safety/security policies and procedures. Promptly report any maintenance needs, accidents, injuries, or unsafe working conditions to your manager. Complete all required safety training and certifications. Ensure your uniform and personal appearance are always clean and professional. Maintain the confidentiality of proprietary information and protect company assets. Guest & Team Interaction: Welcome and acknowledge all guests warmly, according to company standards. Communicate clearly and professionally with guests and colleagues. Develop and maintain positive working relationships with your team, supporting common goals. Ensure all service adheres to the highest quality expectations and standards. Physical Demands: Ability to stand, sit, or walk for extended periods. Capable of reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors. Preferred Qualifications: Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Assistant Kitchen Manager (Sous Chef) plays a critical role in the kitchen's day-to-day operations by combining culinary skills with leadership responsibilities. This position assists in managing all food preparation areas, supervising kitchen staff, and ensuring the highest standards of food quality, safety, and guest satisfaction are met. The role requires hands-on involvement in food production while guiding, coaching, and developing the culinary team. The Assistant Kitchen Manager supports financial and operational goals, including food cost management, sanitation standards, and customer service excellence. Candidate Profile: Education and Experience: High school diploma or GED required; Minimum of 6 years experience in culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; Minimum of 4 years experience in culinary or food and beverage operations. Core Work Activities: Leading Kitchen Operations Oversee daily culinary operations and ensure consistent delivery of high-quality food products. Understand employee roles and perform duties in their absence or coordinate appropriate staffing. Provide clear direction, set performance standards, and monitor team progress. Lead by example with integrity, professionalism, and effective communication. Foster a collaborative, respectful, and motivated kitchen environment. Administer kitchen policies fairly and consistently. Monitor staffing levels to meet operational needs and budget targets. Maintain an open-door policy and address employee feedback and concerns proactively. Culinary Standards and Food Safety Assist in menu development and food presentation standards. Ensure compliance with all sanitation, food handling, and safety regulations. Monitor the quality of raw and cooked food items to guarantee superior standards. Enforce employee certifications related to food safety and sanitation. Oversee purchasing, receiving, and storage procedures for food and supplies. Prepare and cook food items as necessary, including special events and VIP guests. Financial and Operational Management Manage food costs, supplies, equipment, and uniform expenses within budget limits. Participate in budget planning and control for the culinary department. Develop and implement purchasing guidelines and control procedures. Collaborate with vendors and suppliers for cost-effective procurement. Guest Service Excellence Support and model excellent hospitality and guest relations. Address guest feedback, complaints, and special requests promptly and professionally. Coach and empower staff to provide outstanding customer service aligned with brand standards. Analyze guest satisfaction data and implement continuous improvement plans. Human Resources & Staff Development Identify and coach the developmental needs of kitchen staff. Conduct training on culinary techniques, food safety, and presentation. Administer performance appraisals for direct reports and provide constructive feedback. Collaborate with Banquet and Catering departments on food knowledge and menu training. Manage employee discipline following company SOPs and support the Peer Review Process. Additional Responsibilities Communicate effectively with executive teams, managers, and coworkers. Analyze operational challenges and recommend solutions. Support special projects and continuous improvement initiatives as assigned.

The Assistant Kitchen Manager (Sous Chef) plays a critical role in the kitchen's day-to-day operations by combining culinary skills with leadership responsibilities. This position assists in managing all food preparation areas, supervising kitchen staff, and ensuring the highest standards of food quality, safety, and guest satisfaction are met. The role requires hands-on involvement in food production while guiding, coaching, and developing the culinary team. The Assistant Kitchen Manager supports financial and operational goals, including food cost management, sanitation standards, and customer service excellence. Candidate Profile: Education and Experience: High school diploma or GED required; Minimum of 6 years experience in culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; Minimum of 4 years experience in culinary or food and beverage operations. Core Work Activities: Leading Kitchen Operations Oversee daily culinary operations and ensure consistent delivery of high-quality food products. Understand employee roles and perform duties in their absence or coordinate appropriate staffing. Provide clear direction, set performance standards, and monitor team progress. Lead by example with integrity, professionalism, and effective communication. Foster a collaborative, respectful, and motivated kitchen environment. Administer kitchen policies fairly and consistently. Monitor staffing levels to meet operational needs and budget targets. Maintain an open-door policy and address employee feedback and concerns proactively. Culinary Standards and Food Safety Assist in menu development and food presentation standards. Ensure compliance with all sanitation, food handling, and safety regulations. Monitor the quality of raw and cooked food items to guarantee superior standards. Enforce employee certifications related to food safety and sanitation. Oversee purchasing, receiving, and storage procedures for food and supplies. Prepare and cook food items as necessary, including special events and VIP guests. Financial and Operational Management Manage food costs, supplies, equipment, and uniform expenses within budget limits. Participate in budget planning and control for the culinary department. Develop and implement purchasing guidelines and control procedures. Collaborate with vendors and suppliers for cost-effective procurement. Guest Service Excellence Support and model excellent hospitality and guest relations. Address guest feedback, complaints, and special requests promptly and professionally. Coach and empower staff to provide outstanding customer service aligned with brand standards. Analyze guest satisfaction data and implement continuous improvement plans. Human Resources & Staff Development Identify and coach the developmental needs of kitchen staff. Conduct training on culinary techniques, food safety, and presentation. Administer performance appraisals for direct reports and provide constructive feedback. Collaborate with Banquet and Catering departments on food knowledge and menu training. Manage employee discipline following company SOPs and support the Peer Review Process. Additional Responsibilities Communicate effectively with executive teams, managers, and coworkers. Analyze operational challenges and recommend solutions. Support special projects and continuous improvement initiatives as assigned.

The Assistant Kitchen Manager (Sous Chef) plays a critical role in the kitchen's day-to-day operations by combining culinary skills with leadership responsibilities. This position assists in managing all food preparation areas, supervising kitchen staff, and ensuring the highest standards of food quality, safety, and guest satisfaction are met. The role requires hands-on involvement in food production while guiding, coaching, and developing the culinary team. The Assistant Kitchen Manager supports financial and operational goals, including food cost management, sanitation standards, and customer service excellence. Candidate Profile: Education and Experience: High school diploma or GED required; Minimum of 6 years experience in culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; Minimum of 4 years experience in culinary or food and beverage operations. Core Work Activities: Leading Kitchen Operations Oversee daily culinary operations and ensure consistent delivery of high-quality food products. Understand employee roles and perform duties in their absence or coordinate appropriate staffing. Provide clear direction, set performance standards, and monitor team progress. Lead by example with integrity, professionalism, and effective communication. Foster a collaborative, respectful, and motivated kitchen environment. Administer kitchen policies fairly and consistently. Monitor staffing levels to meet operational needs and budget targets. Maintain an open-door policy and address employee feedback and concerns proactively. Culinary Standards and Food Safety Assist in menu development and food presentation standards. Ensure compliance with all sanitation, food handling, and safety regulations. Monitor the quality of raw and cooked food items to guarantee superior standards. Enforce employee certifications related to food safety and sanitation. Oversee purchasing, receiving, and storage procedures for food and supplies. Prepare and cook food items as necessary, including special events and VIP guests. Financial and Operational Management Manage food costs, supplies, equipment, and uniform expenses within budget limits. Participate in budget planning and control for the culinary department. Develop and implement purchasing guidelines and control procedures. Collaborate with vendors and suppliers for cost-effective procurement. Guest Service Excellence Support and model excellent hospitality and guest relations. Address guest feedback, complaints, and special requests promptly and professionally. Coach and empower staff to provide outstanding customer service aligned with brand standards. Analyze guest satisfaction data and implement continuous improvement plans. Human Resources & Staff Development Identify and coach the developmental needs of kitchen staff. Conduct training on culinary techniques, food safety, and presentation. Administer performance appraisals for direct reports and provide constructive feedback. Collaborate with Banquet and Catering departments on food knowledge and menu training. Manage employee discipline following company SOPs and support the Peer Review Process. Additional Responsibilities Communicate effectively with executive teams, managers, and coworkers. Analyze operational challenges and recommend solutions. Support special projects and continuous improvement initiatives as assigned.

Respond promptly to requests from guests and other departments Fill housekeeping cart with supplies and transport to assigned area Enter guest rooms following proper access procedures and check for vacancy Replace guest amenities and supplies in rooms Replace dirty linens and terry with clean items Make beds and fold terry Clean bathrooms thoroughly Remove trash, dirty linen, and room service items Ensure all appliances in the room are present and working properly Straighten desk items, furniture, and appliances Dust, polish, and remove marks from walls and furnishings Vacuum carpets and perform floor care duties in guest rooms and hallwaysRespond promptly to requests from guests and other departments Fill housekeeping cart with supplies and transport to assigned area Enter guest rooms following proper access procedures and check for vacancy Replace guest amenities and supplies in rooms Replace dirty linens and terry with clean items Make beds and fold terry Clean bathrooms thoroughly Remove trash, dirty linen, and room service items Ensure all appliances in the room are present and working properly Straighten desk items, furniture, and appliances Dust, polish, and remove marks from walls and furnishings Vacuum carpets and perform floor care duties in guest rooms and hallways Safety & Compliance: Follow all company safety and security policies and procedures Report maintenance problems, safety hazards, accidents, or injuries Complete required safety training and certifications Properly store flammable materials Ensure clean and professional uniform and personal appearance Maintain confidentiality of proprietary information Guest Interaction & Communication: Welcome and acknowledge all guests per company standards Anticipate and address guests service needs Assist individuals with disabilities Thank guests sincerely and professionally Communicate clearly and professionally with others Team Support & Quality: Support team to achieve common goals Ensure adherence to quality expectations and standards Physical Requirements: Move, lift, carry, and place items up to 25 lbs independently; over 25 lbs with assistance Push and pull loaded housekeeping cart and equipment over uneven surfaces Reach overhead and below knees; bend, twist, pull, and stoop Stand, sit, kneel, or walk for extended periods during shifts Grasp, turn, and manipulate objects requiring fine motor skills and coordination Other Duties: Perform other reasonable job tasks as requested by supervisors

Respond promptly to guest and departmental requests Replenish room supplies, replace linens, and make beds Clean guest bathrooms and perform detailed room upkeep Remove trash and room service items; ensure room appliances are working Dust, polish, vacuum, and perform floor care in guest areas Follow all safety, cleanliness, and security procedures Assist guests respectfully and professionally; support team efforts Perform physically demanding tasks including lifting and pushing carts

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.