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Fairmont Hotels Resorts
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Guest Service Associate - Front office

Guest Service Associate - Front office

Fairmont Hotels Resorts

0 - 2 years

|

1 - 4 Lacs

Posted:12 hours ago| Platform:

Apply

Skills Required

Front office guest satisfaction Guest service Packaging Guest Service Associate Room

Work Mode

Work from Office

Job Type

Full Time

Job Description

To deliver exceptional guest service by ensuring a smooth and efficient check-in, check-out, and stay experience, while maintaining a warm, professional, and courteous demeanor at all times.

Assist guests with room assignments, requests, and queries.
Ensure timely delivery of guest messages, mail, and packages.
Handle guest complaints and concerns promptly, following escalation procedures if necessary.
Ensure guest satisfaction by providing proactive service and anticipating needs.

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