Guest Service Associate - Housekeeping

Fairmont Hotels Resorts

0 - 1 years

1 - 4 Lacs

Hyderabad

Posted:12 hours ago| Platform:

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Skills Required

Operations management Housekeeping Supervisor Hospitality management Customer satisfaction Area Executive guest satisfaction Guest service Floor Supervisor Guest Service Associate Room

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibilities

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Provide high level of service standards.

Operational Management

Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised.
Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
Ensure to report any assigned rooms that do not require service Do not Disturb signs etc. to the Housekeeping Supervisor.
Report any malfunctioning of room equipment to the Housekeeper.
To abide by the mission statement of the hotel and of the department.
Ensure to take the responsibility for master keys of the assigned rooms.
Report any loss or damage to the Floor Supervisor.
Ensure to perform the following duties in the Public Area:
- To dust furniture, fixtures and fittings
- Vacuum the carpet.
- Scrub, wash and clean the floor
- Clean and arrange the equipment furniture as prescribed
- Dust and clean light fittings

Knowledge and Experience

Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency i

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