GSA FRONT OFFICE

Fairmont Hotels Resorts

0 - 2 years

2 - 5 Lacs

Mumbai

Posted:12 hours ago| Platform:

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Skills Required

Basic Front desk Front office operations Interpersonal skills Customer service orientation guest satisfaction Focus Hotel management Guest Service Agent Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an enthusiastic and customer-focused GSA Front Office professional to join our team in Mumbai, India. As a Guest Service Agent, you will be the face of our hotel, ensuring exceptional guest experiences from check-in to check-out.

Greet guests warmly and provide a seamless check-in and check-out process
Respond promptly and efficiently to guest inquiries and requests
Handle guest accounts and process payments accurately
Promote hotel facilities and services, identifying opportunities for upselling
Maintain high standards of customer service at the front desk
Collaborate with other departments to ensure guest satisfaction
Manage day-to-day front office operations
Address and resolve guest concerns in a professional and timely manner
Ensure the lobby and front desk areas are clean and presentable at all times
Stay informed about local attractions and events to assist guests with recommendations

Diploma or degree in Hotel Management or related field
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in multi-tasking and working efficientl

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