Customer Support Executive (International)

 Customer Support Executive (International)  
Name:Customer Support Executive (International) Role:Customer supportIndustry:Logistics, Cargo, CourierLocation:Udaipur (Rajasthan)Job Type:Full TimeExperience:2- 5yearsSkills:customer support, client handling, coordination, global client, Email draftingSalary:Best in the industryEducation:Any Graduate, MBA Description: 
2-3 years of experience in customer service, preferably within the logistics or cargo industry.Strong communication and interpersonal skills.Ability to handle high-pressure situations and resolve conflicts effectively.Excellent organizational and multitasking abilities.Knowledge of logistics and cargo handling procedures.Familiarity with relevant regulations and compliance standards.Fluency in multiple languages (if applicable). Customer Interaction: Serve as the primary point of contact for customers regarding logistics and cargo inquiries.Address and resolve customer complaints and issues promptly and professionally.Provide information on cargo status, delivery schedules, and service options. Order Management: Process and track orders, ensuring accuracy and timely fulfillment.Coordinate with shipping, warehousing, and transportation teams to ensure smooth operations.Update customers on order status, delays, and any changes. Problem Resolution: Identify and address potential issues in the logistics process that may impact customer satisfaction.Work with internal teams to resolve any discrepancies or challenges related to cargo handling and delivery. Documentation and Reporting: Maintain accurate records of customer interactions, orders, and transactions.Prepare and submit regular reports on customer feedback, order status, and service performance. Coordination and Communication: Collaborate with other departments, such as sales, operations, and finance, to ensure a seamless customer experience.Communicate effectively with customers to provide updates and gather necessary information. Customer Satisfaction: Monitor customer satisfaction levels and identify areas for improvement.Implement feedback mechanisms to enhance service quality and customer experience. Compliance and Quality Assurance: Ensure that all customer service practices comply with company policies and industry regulations.Maintain a high level of accuracy and attention to detail in all tasks.