Customer Support Executive (International)

1 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Executive – International Voice Process
Department: Customer Support
Location: Noida, Sector 63

Experience:

  • Minimum 6 months of experience in an international voice process preferred.

Job Responsibilities:

  • Handle inbound and outbound calls from international customers.
  • Resolve customer queries, complaints, and requests professionally and within defined timelines.
  • Provide accurate information regarding products and services.
  • Maintain and update customer records in CRM systems.

Required Skills & Competencies:

  • Excellent verbal and written communication skills in English.
  • Strong listening, problem-solving, and interpersonal abilities.
  • Willingness to work in rotational shifts, including night shifts.
  • Basic computer knowledge (MS Office, CRM tools, typing skills).
  • Customer-centric approach with a positive attitude.
  • Ability to work under pressure and deliver consistent performance.

Educational Qualification:

Minimum: 10+2 / Graduate in any discipline

Preferred: Bachelor’s Degree

Shift & Benefits:

Rotational Shifts | 6 Days Working

One-side cab facility during odd hours (up to 20 km radius)

Compensation:

Salary up to ₹4.2 LPA

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • International voice process: 1 year (Required)

Work Location: In person

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