Voice Process-Customer Care Senior Resolution Coordinator

We are Hiring: Customer Care Senior Resolution Coordinator(Voice Process)! Bangalore
Location: BangaloreExperience: 6 months to 6 years

Work Mode: 5days WFO (Rotational 24/7)

Qualification: Any Graduation is mandatory
Cab Facility: Available up to 30 Km. What Youll Do: As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To meet our customers needs, our associates must be punctual, reliable, problem solving, act with integrity and be dedicated to making a difference. What We’re Looking For: 6 Months - 6 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers and Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLA’s Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Interview Process:We are committed to finding the best talent through a comprehensive F2F (Face-to-Face) Interview process:1. Group Discussion (GD)2.English Proficiency Test3.Technical Round4.Hiring Manager (HM) Round