Customer Care Resolution Coordinator

Randstad

1 - 5 years

4 - 6 Lacs

devanahalli

Posted:20 hours ago| Platform:

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Skills Required

voice process bpo inbound process inbound voice process international call center bpo voice telecalling customer care calling domestic bpo outbound process voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Care Senior Resolution Coordinator

Location:

Process:

Shift Pattern:

Key Responsibilities

Voice Support:
Managing a high volume of inbound calls, serving as the primary point of contact for customer queries and resolutions.
Problem Resolution:
Navigating multiple internal systems to investigate and fix customer issues quickly and accurately.
Multichannel Support:
While primarily a
Voice Process
, you must be ready to switch to Chat or Email support based on business requirements.
Quality Standards:
Adhering to strict quality guidelines and meeting Service Level Agreements (SLAs) to maintain our reputation for excellence.

Requirement Criteria

Experience:
Between 13 months and 6 years of experience in a relevant Customer Service environment.
Education:
Any Graduate degree is mandatory.
Technical Skills:
Must have a typing speed of at least
25 WPM
and be proficient in Microsoft Office (Word and Outlook).

Communication Skills

Excellent verbal and written English communication skills are essential.
The ability to speak in a natural, conversational, yet professional British/International English style.

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