46 Inbound Voice Process Jobs
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0.0 - 4.0 years
Gurugram
On-site
You will be responsible for handling inbound and outbound calls, selling products to leads and enquiries, and maintaining a good relationship with new and existing customers. Additionally, you will need to handle customer queries and serious situations with a lot of patience. Key Responsibilities: - Selling products to leads and enquiries - Maintaining good relationships with customers - Handling customer queries and serious situations with patience Qualifications Required: - Excellent communication skills in English - UG / Freshers can both apply - Good convincing, negotiation, and problem-solving skills - Ability to work in rotational shifts - Confidence in dealing with customers - Priorit...
Posted 1 day ago
0.0 - 4.0 years
Gurugram
On-site
Job Description: You will be responsible for handling inbound calls and providing exceptional customer service to customers. Your role will also involve selling products to leads provided by the company. Additionally, you will provide customer service to both new and existing customers. Key Responsibilities: - Handle inbound calls and provide exceptional customer service - Sell products to leads provided by the company - Provide customer service to new and existing customers Qualifications Required: - Excellent communication skills - UG / Freshers - Immediate Joiners - Ability to work in rotational shifts - Experience in calling will be an advantage - Strong problem-solving skills - Good con...
Posted 1 day ago
0.0 - 1.0 years
1 - 2 Lacs
Vadodara
Work from Office
Urgent Hiring Inbound Customer Support Representative Rotational Shifts (Day & Night) Women Candidates: Day Shift Only (Safe & Comfortable Work Timing) 14K In-Hand 18K CTC Handle inbound customer calls, solve queries Fresher can apply
Posted 1 day ago
2.0 - 5.0 years
1 - 4 Lacs
Gurugram
Work from Office
Gurgaon based bpo sales voice process any graduate or undergrad. with or without experience with good comm. skills can apply, 6 days a week working with Day shift rotational off salary 22k-35CTC Contact HR Nidhi-9311340225
Posted 2 days ago
6.0 - 10.0 years
5 - 10 Lacs
Gurugram
Work from Office
Position: Assistant Manager - Service Level: Assistant Manager About Policybazaar: As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. Roles and Responsibilities: • Manage operations seamlessly, ensuring timely SLA delivery and high levels of employee and customer satisfaction. • Establish and maintain client relationships to drive engagement and operational efficiency. • Oversee team performance by setting goa...
Posted 2 days ago
1.0 - 4.0 years
Chennai
Work from Office
WERE HIRING INTERNATIONAL VOICE PROCESS (INBOUND & OUTBOUND) Location: Chennai Shift: US Shifts Experience: Min 0 6 Years Process: International Voice process Job Description: * Handle outbound calls for international clients. * Communicate clearly and professionally with US clients. * Meet quality and performance targets. * Maintain accurate call records Eligibility Criteria: * Excellent English communication skills. * Min 1 Year Exp * Comfortable working in US shifts * Immediate joiners preferred Perks & Benefits: Two-way cab facility Virtual interview process Growth opportunities Interview Mode: Virtual Interview (Three Rounds Of Interview) Interested candidates can apply now or share the...
Posted 3 days ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Hello Applicant, Greetings from Job Factory Call : HR smitha @ 9880964847 (Call or Whatsapp) Email id : smitha@thejobfactory.co.in Call has to be made between 10am -6 PM As a Customer Support Representative, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by providing timely and efficient support through various channels. This role is ideal for fresh graduates who are eager to start their careers in customer service and are passionate about helping others. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner. Resolve customer issues promptly and accura...
Posted 3 days ago
0.0 - 4.0 years
2 - 3 Lacs
Noida
Work from Office
Note - Shining Stars ITPL does not charge candidates for any job opportunities. Hi Job Seekers Greetings from Shining Stars ITPL We're Hiring: Customer Support Executive | Noida Location Join one of the top Multinational BPOs and kick-start your career in a dynamic, growth-driven environment! Profile:- Customer Support Executive Requirement : Any Undergraduate / Graduate / Fresher / Experience can apply. Location: Noida Working Days: 6 Days a Week Week Off: 1 Rotational Off Salary: 17K CTC - 30K CTC ( Based on last drawn Salary) Eligibility Criteria: Graduate / Undergraduate all can apply. Excellent English communication skills (both verbal & written) Basic computer knowledge Freshers and ca...
Posted 3 days ago
0.0 - 4.0 years
3 - 6 Lacs
Gurugram
Work from Office
Role & responsibilities Handle customer queries through inbound and outbound voice calls. Resolve customer concerns efficiently while ensuring customer satisfaction. Maintain clear and professional communication at all times. Required Skills: Excellent communication skills (verbal and written) in English and Hindi. Ability to handle customer queries efficiently and politely. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experience both can apply Minimum education: UG/Grad both can apply Freshers and Experienced both can apply Salary package 3 Lpa to 6 lpa Willingness to work in rotational shifts...
Posted 3 days ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
CONTACT - ROBINSON HR (9150516052) Interact with customers over a call with strong communication Inbound outbound to generate sales, increase revenue & build customer relationships Required Candidate profile Qualification: Any Degree,(2023,2024&2025) Freshers (No Backlogs) Male & Female Language Required-(Tamil) with Common English preferred location-Thousand Light, Arumbakkam Perks and benefits PF,ESI & INCENTIVES (training bouns)
Posted 3 days ago
0.0 - 1.0 years
2 Lacs
Vadodara
Work from Office
Hiring B.Pharm Graduates – BPO Process Location: Vadodara, Sector: BPO / Healthcare Support For Women: Day shifts only, Rotational shifts For Men: Rotational shifts, Day & night shifts included Eligibility: B.Pharm qualification Salary- 23000/-
Posted 3 days ago
1.0 - 6.0 years
Mumbai, Mumbai suburban, Mumbai (all areas)
Work from Office
Skill: Customer support- (Voice Process & Chat Process-International Process) Education: Any Graduation /HSC Passed with 1 Year exp can apply Experience: 1 to 7 years Work Location: Mumbai, (Vikhroli-MDC2)/(Airoli-MDC7) Shift timings: Night Shift -(24*7) (Rotational week Off ) Work Mode: Work from Office Requirements: Should have excellent Oral and written communication skills. You should be flexible to work in any shift. Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls. Walk customers/ Provi...
Posted 3 days ago
0.0 - 5.0 years
2 - 4 Lacs
Mumbai, Navi mumbai
Work from Office
WERE HIRING | ICICI LOMBARD GENERAL INSURANCE Vertical CRT (Customer Relationship Team) Designation: Customer Relationship Manager (CRM) Process: 100% Voice | Inbound Calling REQUIREMENTS: Graduation Mandatory Excellent communication skills Good Thought Process Job Responsibilities : Handle customer queries & concerns over calls Provide accurate information and resolution Ensure excellent customer experience Salary Package : Fresher: 16,000 (In-hand) | CTC: 2.50 LPA Experienced: Up to 30,000 (In-hand) | CTC: 4.1 LPA Salary depends on years of experience & last drawn CTC Shift Timings (9.5 hrs. shift – rotational): Male Candidates : Between 7:00 AM – 12:30 AM (Night Shifts 24x7) Female Candid...
Posted 3 days ago
0.0 - 5.0 years
2 Lacs
Vadodara
Work from Office
Handle inbound/outbound voice calls and chat queries Assist customers with product, prescription, or healthcare-related queries Provide accurate information while following compliance guidelines Maintain proper documentation and call/chat logs
Posted 4 days ago
0.0 - 4.0 years
2 - 3 Lacs
Chennai
Work from Office
Greetings From Access Healthcare Night Shift Fresher Opportunity! Join International Voice Process : Any UG Degree ( without Arrears ) No experience needed (Training Provided) Night Shift (Flexible) 2-way cabs provided (pickup & drop) Fluent English a must . Interview Mode: Online Work Location : Ambattur / DLF. Saturday and Sunday fixed Week off. Interested Kindly contact : Jershlin - 7550264846 Talent Acquisition - access healthcare
Posted 4 days ago
0.0 - 3.0 years
2 - 4 Lacs
Mumbai, Mumbai suburban, Mumbai (all areas)
Work from Office
Profile: Tata Digital (Frontend) Process: Email & Inbound Process Good Verbal & written Comm. skills Graduate with Min. 6 months Exp. Shift : Rotational Shift | 1 Rotational Week OFF Salary:20K Inhand | 25K CTC Required Candidate profile Qualification: Any Graduate Exp.: Graduate with Min. 6 months Exp Apply Now, Contect For More Details / Information HR Aditya L - 7030023969 (Call/Whatsapp) Perks and benefits High salary package with Friendly workculture !
Posted 1 week ago
0.0 - 4.0 years
2 - 4 Lacs
Hyderabad
Work from Office
We are hiring!! Position1 Designation: Customer Support Associate Process: International Voice Employment Type : Contractual & Full Time Work Location: Nanakramguda, Hyderabad Role & responsibilities: Handle inbound and outbound calls from international customers, resolving queries and complaints professionally. Provide accurate information about products/services while ensuring a positive customer experience. Maintain proper call documentation and follow company policies, quality standards, and time guidelines. Preferred candidate profile: Education : Both Graduates & Undergradutes Experience: Both Freshers & Experience (Experienced must have their Experience documents) Skill Set : Excellen...
Posted 1 week ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Greetings from JobShop , India's Largest BPO Recruitment Company Customer Service Call HR Shaik Kulsum 7026022000 Loc : Kormangal and Whitefield Shift : US/UK | 5 -day week | CTC: 4 to 6.6 LPA + incentive 2 Way Cab Sat and Sun Fix Week End off Role: Handled inbound customer calls and resolved queries professionally. Provided accurate information and ensured customer satisfaction. Updated CRM systems with call details and resolutions. Achieved CSAT, AHT, and quality performance targets. Skills: English, Customer Care, Inbound, Outbound, Bengaluru Call HR Kulsum 7026022000- or 9964080000 - or 7090020000 WhatsApp for immediate response Or visit Jobshop.ai You Can also walkin Directly to JobShop...
Posted 1 week ago
0.0 - 3.0 years
1 - 5 Lacs
Mumbai, Mumbai suburban, Mumbai (all areas)
Work from Office
Process: SBI - Inbound Customer Service Executive -HSC Pass With min. 6Month Exp. Req. -Graduate Fresher Can Apply -Good Hindi / English Comm. Required -Rotational Shift | Rotational Week OFF -Salary: 21K - 25K CTC Required Candidate profile -HSC Pass With min. 6Month Exp. Req. -Good Hindi / English Comm. Required Apply Now, Contect For More Details / Information HR Suresh - 7030021413 Perks and benefits Career Growth
Posted 1 week ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job description WARM GREETINGS FROM JOBSHOP !! Hiring for International Voice process. For further details contact: Sabiha - 6360066397/7090020000 ( whatsapp or share your CVs if the number is busy) Openings available : Process name : International voice process Qualification : Graduates / Under Graduate Salary : Max 6.5 LPA + incentives Shift timings : Rotational shift / US Rotational Location : BANGALORE Experience needed : Candidates should have minimum 6 months of experience into international voice process/ International Sales /Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication Roles and Responsibilities:- Custom...
Posted 1 week ago
0.0 - 5.0 years
Hyderabad
Work from Office
Position: Customer Support Executive Qualification: Any Graduate or Intermediate Freshers or with Experience of 1 - 4 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Mandatory Documents: 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow communication scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to e...
Posted 2 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
Chennai
Work from Office
Call to immediate Response Interact with customers over a call with strong communication Inbound outbound to generate sales, increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile immediate joiner preferred Male and Female both are eligible Contact Rishika HR-9494972099 Perks and benefits PF, ESI, Incentives
Posted 2 weeks ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job description Greetings from JobShop, India's Largest BPO Recruitment Company Call HR Zaan - 6360065418 Loc: Electronic City / Koramangala / Bommanahalli (WFO)/ Mahadevapura / Sarjapura Shift:US/UK | 5 -day week with sat - sun off| CTC: 3.5 LPA to 6.5 LPA + incentives 2 way cab with night shift allowance Role: Inbound/outbound calls Skills: Excellent English speakers Call HR Zaan - 6360065418or 7090020000 WhatsApp for immediate response Or Visit jobshop.ai to apply for more jobsYou Can also walkin Directly to JobShop 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore - 560043 Google Maps: https://maps.app.goo.gl/jLYAzRRedciXCfJQ6 ****PLEASE DO REFER YOUR FRIENDS****
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Navi mumbai
Work from Office
International customer support Location - navi Mumbai Salary - 19k to 30k Requirement - 6 month + experience in customer support or international cse Qualification - Hsc /graduate both will do Need immediate joiner only Excellent English communication Contact on HR Shraddha 7057743506
Posted 2 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
Chennai
Work from Office
Call to immediate Response @ Interact with customers over a call with strong communication Inbound outbound to generate sales, increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile Any Graduate (2023- 2025) Good Communication skill must immediate joiner preferred Male and Female both are eligible Perks and benefits PF, ESI, Incentives
Posted 2 weeks ago
Exploring Inbound Voice Process Jobs in India
In India, the inbound voice process job market is thriving with numerous opportunities for job seekers. Companies across various industries are actively hiring professionals who can handle inbound customer calls efficiently. If you are considering a career in the inbound voice process, this article will provide you with valuable insights to help you navigate the job market effectively.
Top Hiring Locations in India
Here are 5 major cities in India where companies are actively hiring for inbound voice process roles: 1. Bangalore 2. Pune 3. Hyderabad 4. Chennai 5. Delhi/NCR
Average Salary Range
The average salary range for inbound voice process professionals in India varies based on experience levels. Entry-level professionals can expect to earn between INR 2.5-3.5 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 6-8 lakhs per annum.
Career Path
In the inbound voice process field, a typical career path may involve progression from a Customer Service Executive to a Team Leader, followed by roles such as Operations Manager or Customer Service Manager. With experience and additional qualifications, professionals can advance to higher managerial positions within the customer service domain.
Related Skills
In addition to proficiency in handling inbound customer calls, professionals in the inbound voice process field are often expected to possess skills such as: - Strong communication skills - Problem-solving abilities - Patience and empathy - Multitasking capabilities - Knowledge of CRM software
Interview Questions
- What do you understand by the term 'inbound voice process'? (basic)
- How do you handle irate customers over the phone? (medium)
- Can you walk me through a situation where you successfully upsold a product to a customer? (medium)
- How do you prioritize your tasks when handling multiple calls simultaneously? (basic)
- What strategies would you implement to reduce call waiting time for customers? (advanced)
- How do you ensure customer data confidentiality during interactions? (medium)
- What steps would you take to de-escalate a tense situation with a customer? (medium)
- How do you stay updated on product/service information to provide accurate responses to customers? (basic)
- Describe a time when you had to collaborate with a team member to resolve a customer issue. (medium)
- How do you handle technical issues raised by customers over the phone? (medium)
- Explain the importance of active listening in the context of inbound customer calls. (basic)
- How do you adapt your communication style when interacting with customers of different demographics? (medium)
- Can you share an example of a challenging customer interaction you successfully resolved? (medium)
- How do you maintain a positive attitude when dealing with difficult customers? (basic)
- What metrics do you think are important to measure the performance of an inbound voice process team? (advanced)
- How do you handle situations where a customer is dissatisfied with the resolution provided? (medium)
- Describe a time when you had to escalate a customer issue to a higher authority. (medium)
- How do you ensure compliance with company policies and procedures during customer interactions? (basic)
- What steps would you take to improve the overall customer experience for inbound calls? (medium)
- Can you provide an example of a time when you had to think on your feet to resolve a customer issue? (medium)
- How do you handle long-duration calls while maintaining productivity? (medium)
- Describe a situation where you had to handle multiple customer calls simultaneously. How did you prioritize them? (medium)
- What do you think are the key qualities required to excel in an inbound voice process role? (basic)
- How do you handle feedback from customers, both positive and negative? (medium)
- Can you explain the importance of call scripting in the context of inbound customer calls? (basic)
Closing Remark
As you prepare for interviews in the inbound voice process field, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. By honing your skills and staying updated on industry trends, you can confidently apply for roles and build a successful career in this dynamic field. Good luck with your job search!
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