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3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
As an Individual Contributor in this role, you will be responsible for reviewing open/reconciling items to ensure the adequacy and accuracy of actions taken by reconciliation analysts. Your tasks will include verifying the follow-ups and stakeholder communication for timely resolution of open items, as well as confirming the classification of open items in Blackline/reconciliation statement. Additionally, you will be conducting quality reviews of ancillary activities such as manual journal entries/adjustments made to resolve open items. It will be your responsibility to identify gaps in reconciliations, perform root cause analysis, and provide feedback to the reconciliation analyst. Your active participation in stakeholder meetings to review and resolve open items will be crucial. Moreover, you will be expected to propose ideas for enhancing the quality monitoring forms and controls to improve the identification of gaps/issues and ensure an effective reconciliation process. Generating and publishing defined reports on reconciliation quality will also be part of your duties. The ideal candidate for this position should have English language proficiency (fluent verbal and written communication) and experience in BPO and month-end/GL close activities. Working experience in SAP is preferred, along with expertise in MS Excel. Strong analytical skills, attention to detail, customer focus, and the ability to analyze issues/exceptions in processing and determine appropriate actions are essential qualities for this role. The shift timing for this position is from 12:30 PM to 10:00 PM. A qualified CA or equivalent (CMA/CPA/ICWA/ACCA) educational background is required.,
Posted 5 days ago
11.0 - 15.0 years
0 Lacs
kolkata, west bengal
On-site
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. You should have experience in contact centers and be able to handle daily tasks through various forms and mediums of communication, whether written, verbal, or via phone. Prior experience in Contact Center transformation is essential to succeed in this role. Meeting quality and productivity targets within defined timelines to ensure Service Level Agreements (SLAs) are crucial to avoid penalties due to SLA misses. Accuracy in task completion is a key requirement, and you should demonstrate analytical capabilities in your work. Adherence to established policies, procedures, and compliance is necessary to achieve a satisfactory audit rating. Knowledge of ITES/BPO/KPO/Customer Service/Operations is expected, along with transformation and QA skills in Contact Center operations. Proficiency in the English language is essential, and exposure to the business domain is an added advantage. Excellent grasping abilities to understand various processes, along with strong team player skills and effective verbal and written communication, are important traits for this role. You should be willing to work in a 24/7 environment, adhere to the company's service agreement norms, and have the flexibility to work on holidays and weekends. Commitment, focus, adaptability, and strong numerical skills combined with a positive attitude and attention to detail are required to succeed in this challenging work environment. Seeking feedback for self-improvement, ability to work under high pressure, and passing thorough background and reference checks are part of the job expectations. The primary skills required include Customer Service Associate/Customer Care Representative roles, while secondary skills involve active listening, adaptability, problem-solving, stakeholder management, and teamwork. Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging AI, cloud, and data capabilities. With a focus on client needs and industry expertise, Capgemini aims to unlock technology's value and create a positive impact on enterprises and society.,
Posted 5 days ago
1.0 - 6.0 years
0 - 0 Lacs
mumbai city, thane
On-site
Customer Service Executive International BPO Location: Mumbai (Work from Office) Job Type: Full-Time Salary: Upto 40k + Incentives Experience: Freshers & Experienced Welcome Joining: Immediate Joiners Preferred Job Role We are hiring Customer Service Executives for an International BPO in Mumbai. The role includes helping customers from the US, UK, and Australia with queries related to Telecom, Finance, E-commerce, and Airlines . Responsibilities Handle customer queries through calls, chats, or emails Provide correct information and solutions Maintain professionalism and quality in every interaction Follow company processes and record details properly Requirements Good English communication skills HSC / Undergraduate / Graduate can apply Basic computer knowledge Willing to work in rotational and night shifts Freshers can apply; BPO experience is an advantage Shift Timings (Any 9 Hours) US: 5:30 PM 10:30 AM UK: 11:30 AM 3:00 AM Australia: 3:00 PM 3:00 AM Benefits Salary + incentives Training provided Career growth opportunities International work culture Apply Now: Contact: 8369871512 Email: shawnvibrantzz@gmail.com Regards, ShawnPinto Vibrantzz Management Services
Posted 5 days ago
0.0 - 2.0 years
0 - 0 Lacs
bangalore
On-site
Job Description: We are looking for a motivated and customer-focused Customer Support Executive to join our team in Bangalore. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring customer satisfaction through effective communication. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner Provide accurate information about products and services Resolve customer issues and escalate complex problems to the appropriate team Maintain records of customer interactions and transactions Ensure high levels of customer satisfaction Requirements: 02 years of experience in customer service or support (Freshers are welcome) Excellent communication skills in English (additional regional languages are a plus) Basic computer skills and familiarity with CRM tools Problem-solving attitude and ability to stay calm under pressure Must be based in Bangalore or willing to relocate Perks & Benefits: Competitive salary Friendly work environment Growth and learning opportunities Performance-based incentives
Posted 5 days ago
0.0 - 4.0 years
1 - 2 Lacs
Lucknow
Work from Office
HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 20kctc ( In hand 12 to 16.8k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. INTERVIEW ROUNDS - HR / OPERATION / VERSANT To get your Interview aligned can share their resume on the whatsapp number @6388849191( Ashish Shukla). NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE. Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)
Posted 5 days ago
0.0 - 3.0 years
2 - 6 Lacs
Jaipur
Work from Office
Trained & Developed in all the levels of management - Leading a team 15-20 Associates -Building confidence, personality & all sorts of skills - Learning B2B & B2C sales -Freshers (NO TARGETS) -Jaipur CALL HR AMISHA 9024834890 Required Candidate profile - Excellent communication skills - Graduates/Postgraduates who aspire to build themselves as a leader - Young and enthusiastic freshers - Self-motivated & money driven - Immediate joiners
Posted 5 days ago
4.0 - 9.0 years
4 - 9 Lacs
Hyderabad
Work from Office
BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!
Posted 5 days ago
0.0 - 4.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Work From Office Location - Airoli, Navi Mumbai Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Apply Now! Call or WhatsApp your CV to: HR Prathmesh 9607404867 Interviews booking fastdon’t miss out!
Posted 5 days ago
0.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
We are hiring for Voice & Chat Customer Service/Technical Support in Gurgaon Freshers and experienced. Fresher's: 18k - 24k in hand + incentives. Experienced : 30k - 38k in hand + incentives. Share your resume, Sahil, Via WhatsApp 7599810837 Required Candidate profile Rotational shifts 5 days working, 2 days off Work from the office Both side cab Immediate Joiner Only
Posted 5 days ago
0.0 years
1 Lacs
Hyderabad
Work from Office
Customer Support Executive Voice Process | Fresher || 14Takehome ||Day Shift || Location: Hyderabad Experience: Freshers Welcome Job Type: Full-time Salary: 14,000 (Take-Home) + Incentives Transport: 2-Way Cab Facility Job Description: Join Axis Bank's dynamic Customer Support team! We are hiring enthusiastic individuals with strong communication skills to handle voice-based customer queries efficiently and professionally. Eligibility Criteria: Qualification: Undergraduates / Graduates Experience: Freshers or Experienced candidates Languages Required: English & Hindi Communication Skills: Excellent verbal skills in English and Hindi Key Responsibilities: Handle inbound/outbound calls related to banking support Address customer queries promptly and professionally Ensure customer satisfaction and resolve issues effectively Maintain accurate records of interactions Perks & Benefits: Fixed Take-Home Salary: 14,000 Attractive Incentives based on performance 2-Way Cab Facility (for candidates within 35 KM) Career growth in a reputed banking environment How to Apply: Share your updated resume on WhatsApp to: RUBY HR 9032841808
Posted 5 days ago
1.0 - 3.0 years
3 - 3 Lacs
Kolkata
Work from Office
About the job Medical Billing Quality Analyst Designation Quality Analyst Subordinate Team Leader Job Level Intermediate Department Medical Billing/AR Reporting to Senior Operations Manager PURPOSE OF THE POSITION The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes. The QA monitors work quality, provides actionable feedback, and partners with operations and training teams to drive performance improvements and reduce error rates. This role serves as a key checkpoint in the quality lifecycleensuring claims are handled accurately and efficiently, supporting timely revenue recovery for our clients. RESPONSIBILITIES Quality Assurance & Performance Monitoring Audit a daily sample of billers' case transcripts. Document audit results in a standardized tracker and ensure completeness and consistency of findings. Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers. Collaborate with TLs and Trainers to align on recurring issues and plan targeted coaching or refresher training sessions. Support calibration sessions to maintain scoring alignment with client and operational leads. Provide clear and structured feedback to specialists based on audit results. Handle QA-related inquiries, audit appeals, validate audit logic, and update feedback if necessary. Reporting & Insights Generate and analyze daily, weekly, or ad hoc QA reports to provide insights on team quality trends and process bottlenecks. Flag outliers, productivity-to-quality gaps, and compliance risks in collaboration with Operations and Training. Prepare QA summaries for client-facing decks and internal reviews as needed. Cross-Functional Collaboration Partner with Trainers and Operations to conduct joint root cause analysis and process refinement. Participate in internal syncs, updates, or policy briefings to stay aligned with client expectations. Support internal and external calibration sessions and provide QA representation in client or compliance reviews. JOB REQUIREMENT Fluent in English (C1 level or above), with strong communication and leadership skills. Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Be detail-oriented with strong analytical skills; Proficient skills with MS Office and Google Drive. Minimum of 1 year experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role (external candidate). In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA). Strong analytical, decision-making, and problem-solving skills. Comfortable using billing systems, claim portals, and productivity monitoring tools. Ability to thrive in a fast-paced, client-driven environment. Able to work on Holidays is preferable. IJP Requirement: Must be an employee with more than 30 days of tenure from the official joining date. No active disciplinary action, PIP, or history of No Call, No Show (NCNS) or unapproved leave in the last 60 days Demonstrates strong work ethic, reliability, and professionalism. Fluent in English (C1 level or above), with strong communication and leadership skills. Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Be detail-oriented with strong analytical skills; Proficient skills with MS Office and Google Drive; Minimum of 1 year experience in healthcare AR, revenue cycle, or medical billing, In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA). Strong analytical, decision-making, and problem-solving skills. Comfortable using billing systems, claim portals, and productivity monitoring tools. Ability to thrive in a fast-paced, client-driven environment. Able to work on Holidays is preferable.
Posted 5 days ago
0.0 - 5.0 years
1 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Process:- ICICI Bank Credit Card Sales Salary - Upto 21k In hand Need Good communication Marathi And Hindi Education - HSC/Graduation Experience and Fresher Both Can apply Required Candidate profile Min qualification- HSC To Apply ! Ping HR Omkar on WhatsApp at HR omkar:- +91 86988 79613 Share your updated resume Interviews scheduled Mon–Sat Perks and benefits Incentives and growth opportunities.
Posted 5 days ago
0.0 - 5.0 years
3 - 5 Lacs
Kolkata
Work from Office
***Greetings From You & I Consulting !**** You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. ***We are hiring for a Giant MNC (KPO) In Kolkata for a For US Healthcare Process with Fixed Saturday / Sunday Off. Hiring For Giant MNC Position: US Healthcare (Medical Billing) Location: Kolkata, India *Hurry Call or whtsapp now @ Pritha - 8116048176 Requirements: - Education Required :- 10+2 and above Fresher And Experienced Both Are Welcome ! International BPO Exp. will be a added advantage! Good communication Skill Mandatory Shift: 24x7 Shift (Home drop within the marked boundary, otherwise point drop) What We Offer:- Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities to enhance your skills. Friendly and supportive work environment that promotes teamwork and collaboration. Career advancement opportunities based on your performance and dedication. CTC 3Lpa To 5.5Lpa In Hand + PF + Esi + and all other facilities Fixed Saturday / Sunday Off Key Responsibilities:- Help US Doctors and hospitals with proper documentation for their empanelment. Regular follow up via phone or email. Taking international calls. Keeps one updated with latest US healthcare rules & regulations. Applies critical thinking and critical decision making for completing tasks. *Hurry Call or whtsapp now @ Pritha - 8116048176 *Note :- If you encounter a busy tone or If you find our lines occupied, simply Whatsapp and share your details with us in the following format:- Full Name : Current Location : Contact No : Highest Qualification : Experience for Consideration (Total Experience) : Current Organization : Current CTC (Numeric Values only) : Expected CTC (Numeric Values only) : *Hurry Call or whtsapp now @ Pritha - 8116048176 "If you've read through the job description above and thought, 'Hey, this sounds like a perfect fit for someone I know - DO REFER YOUR FRIENDS
Posted 5 days ago
0.0 - 4.0 years
1 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
-Process - Bank Of India Inbound process -Need Graduates or Graduation perusing candidates. -Freshers required -CSA ROLE -V3 comms skills -Rotational shifts -Rotational off -PAID OTS. -Salary - Upto 15K CTC -ROI - HR and Ops only Required Candidate profile Qualification :- Graduates or Graduation perusing Apply Now! Call or WhatsApp your CV to: HR Prathmesh – 9607404867 Interviews booking fast—don’t miss out!
Posted 5 days ago
0.0 - 4.0 years
1 - 3 Lacs
Pune
Work from Office
Position:- Telecalling Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 To 16,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :-8308125422
Posted 5 days ago
0.0 - 4.0 years
0 - 3 Lacs
Hyderabad
Work from Office
*Hiring for Domestic Voice Process || 14k Take Home || Freshers || Hindi + English Mandatory || Location ||Hyderabad *Process: Voice process* *Required:*Hindi and English Speaking skills *Qualification:* Intermediate / Graduation. *Freshers* Good knowledge in to resolve the concerns of the customers through voice Strong communication and interpersonal skills *Package :- 14K Take Home* *Day Shifts* 6 days working 1 Rotational off *Benefits:* 2 Way cab *Immediate joiner* *Location:* Hyderabad (under 32KM Radius) *Interview (Walk-in) :* Hr, Assesment, Ops. If anyone intrested can drop me your Resume on WhatsApp : 9603440671 ( Tiya Hr recruiter)
Posted 5 days ago
2.0 - 3.0 years
5 - 9 Lacs
Udaipur
Work from Office
Job_Description":" About theRole Werelooking for a Email Marketing Manager who knows the ins and outs of emailmarketing and can also wear a few other hats. If youve got experience drivingleads, building brand credibility, and keeping a close eye on performancemetrics especially in a B2B or BPO environment. Lead our email marketingefforts while also supporting LinkedIn growth, social content, lead generation,and brand visibility through reviews, awards, and content like blogs and casestudies. KeyResponsibilities EmailMarketing Plan, write, and manage targeted email campaigns for prospecting, nurturing, and upselling. Create segmented lists, set up automation workflows, and optimize for performance. Analyse open rates, CTRs, and conversions to keep improving campaign outcomes. LinkedIn& Lead Generation Manage our LinkedIn strategy company page, leadership presence, and content calendar. Share thought leadership, case studies, and BPO-specific insights to attract quality leads. Partner with sales to ensure alignment between lead gen campaigns and actual pipeline needs. BrandReviews & Recognitions Proactively manage our online reputation (Google Reviews, Clutch, G2, etc.). Gather and showcase client testimonials to build trust with prospects. Research and apply for relevant awards and recognitions to boost credibility. SocialMedia & Content Coordinate regular posts on LinkedIn and other relevant platforms. Collaborate on blogs and case studies that highlight our BPO services and client success stories. Website& Performance Tracking Monitor traffic, engagement, and lead form performance on the website. Report on key marketing KPIs and look for ways to drive better results. Requirements 36 years of experience in digital marketing, with proven success in email marketing and B2B lead generation (BPO or outsourcing experience is a big plus). Familiarity with tools like HubSpot, Mailchimp, ActiveCampaign, or similar platforms. Proactive, organized, and able to manage multiple projects at once. ","
Posted 5 days ago
10.0 - 20.0 years
20 - 25 Lacs
Gurugram
Work from Office
TaskUs is looking for Sr. Operations Manager to join our dynamic team and embark on a rewarding career journey An Operations Manager is responsible for overseeing the day-to-day activities of an organization This includes managing and coordinating various processes, ensuring the efficient and effective functioning of departments, and ensuring that company policies and procedures are followed Key responsibilities may include: Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes
Posted 5 days ago
2.0 - 5.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Location: Bengaluru Designation: Senior Team Lead Entity: Deloitte South Asia LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team The Deloitte South Asia strategic growth team serves as a central pillar driving growth and transformation within DSA, spanning several business lines and various technology functions. We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value. In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of DSA business growth for the specific client. You will be part of a global organization that is making a measurable impact that matters every day. Desired qualifications Analyst will be responsible for ensuring completion of delivery of day-to-day activities within the Record to Report (R2R) function/process, (for e.g., Intercompany activity, accounting and reporting, GL period end activities, Bank Reconciliation and B/S reconciliation, lease accounting, Royalty accounting). Key responsibilities for the Analyst will include: Performance and day-to-day delivery of R2R processes, sub-processes, activities, and transactions Knowledge to perform and deliver one or more of the following R2R activities: Intercompany Activities: Record intercompany transactions, ensuring proper elimination and reconciliation in line with accounting policies. Coordinate with relevant teams to ensure accuracy of intercompany balances and resolve discrepancies. Accounting & Reporting: Assist in the month-end and year-end closing processes to ensure financial reports are completed on time. GL Period End Activities: Perform general ledger (GL) period-end close activities, ensuring the accuracy of financial transactions and proper recording in the GL system. Prepare journal entries and account reconciliations as required for period-end activities. Bank Reconciliation and BS Account Reconciliation: Perform monthly bank reconciliations and ensure timely resolution of discrepancies between the company s bank accounts and financial records. Perform BS Account reconciliations. Financial Reporting: Generate and analyze financial reports to provide key insights into the company s financial health. Ensure the completeness, accuracy, and consistency of all financial reports. Lease Accounting: Creation of lease contracts, analysing financial reports and posting JE adjustment Royalty Accounting: Analysing Royalty pay outs per contract, posting JEs and accruals. Creation of Royalty set up, Preparation of Royalty statements, coordination with F&A Withholding tax: Review of taxes withheld, reconciliation of tax rates b/w SAP and statutory liability Provide necessary documentation and reports for financial reporting Ensure compliance with company policies, accounting principles, and relevant regulations Stay informed about changes in accounting standards and best practices in R2R function Experience: 2-5 years of previous work experience Basic / working knowledge of R2R processes and applications Knowledge of MS office and other computer skills Effective communication, problem solving and analytical skills Prior experience in BPO sector (preferred) Knowledge of SAP S4 HANA will be an added advantage Qualification B. Com / BBA / BMS or similar three-year graduate course M.Com / CA Inter Location and way of working This profile involves frequent travelling to client locations Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs. Your role as a leader We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, leaders across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How you ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruiting tips from Deloitte professionals.
Posted 5 days ago
0.0 - 3.0 years
2 - 5 Lacs
Coimbatore
Work from Office
Positions Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an BPO HC & Insurance Operations Sr Rep to join our team in Coimbatore . Clients business problem to solve Our Client is one of Leading Health Plan in US providing services in Florida state, NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction Positions General Duties and Tasks In these roles you will be responsible for: Review and process insurance claims. Validate Member, Provider and other Claim s information. Determine accurate payment criteria for clearing pending claims based on defined Policy and Procedure. Coordination of Claim Benefits based on the Policy & Procedure. Maintain productivity goals, quality standards and aging timeframes. Scrutinizing Medical Claim Documents and settlements. Organizing and completing tasks per assigned priorities. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Resolving complex situations following pre-established guidelines Requirements for this role include: University degree or equivalent that required formal studies of the English language and basic Math 6+ months of experience where you had to apply business rules to varying fact situations and make appropriate decisions 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience that required prioritizing your workload to meet deadlines
Posted 5 days ago
0.0 - 3.0 years
2 - 5 Lacs
Ghaziabad
Work from Office
sanyasi ayurveda is looking for BPO Executive / Telecalling to join our dynamic team and embark on a rewarding career journeyThe BPO (Business Process Outsourcing) Executive is responsible for providing excellent customer service and support for clients or customers of a BPO organization. They handle inbound and outbound calls, emails, or other forms of communication to address inquiries, resolve issues, and ensure customer satisfaction. The BPO Executive must possess strong communication skills, problem-solving abilities, and the ability to work in a fast-paced and customer-centric environment.Key Responsibilities:Customer Service and Support:Handle inbound and outbound customer interactions through various channels, such as phone calls, emails, or chat.Provide prompt, courteous, and accurate responses to customer inquiries, concerns, or complaints.Assist customers in troubleshooting issues, providing technical support, or guiding them through processes.Maintain a professional and customer-centric approach in all interactions, ensuring a positive customer experience.Escalate complex or unresolved issues to appropriate departments or supervisors as needed.Product or Service Knowledge:Acquire a comprehensive understanding of the organization's products, services, features, and processes.Stay updated on new offerings, updates, or changes to effectively address customer inquiries.Communicate product or service information, benefits, and value propositions to customers.Assist in identifying upselling or cross-selling opportunities and promoting additional products or services when appropriate.Data Entry and Documentation:Accurately capture and record customer information, inquiries, and actions taken in the company's systems or databases.Update and maintain customer records, ensuring completeness and accuracy of information.Generate reports or perform data analysis as required by the organization or supervisors.Follow data privacy and confidentiality guidelines while handling customer information.Problem Resolution and Escalation:Analyze customer issues, assess root causes, and provide appropriate resolutions or workarounds.Utilize problem-solving skills to identify patterns, troubleshoot technical or operational problems, and propose solutions.Escalate complex or unresolved issues to senior staff, supervisors, or specialized teams for further investigation or resolution.Follow up with customers to ensure satisfactory resolution and document outcomes.Process Adherence and Continuous Improvement:Adhere to predefined processes, protocols, and quality standards while handling customer interactions.Stay updated on changes in processes, policies, or guidelines and apply them consistently.Contribute to process improvement initiatives by providing feedback, suggesting ideas, or participating in training programs.Maintain awareness of industry trends, customer preferences, and competitors' offerings.Qualifications and Skills:High school diploma or equivalent. Some college education is a plus.Previous experience in a BPO or customer service role is preferred.Excellent communication skills in verbal and written English. Additional language proficiency may be required based on client or customer needs.Strong customer service orientation with the ability to understand and empathize with customers.Active listening skills to accurately interpret customer needs and concerns.Problem-solving skills with the ability to analyze issues and provide effective resolutions.Familiarity with CRM software, ticketing systems, or other customer support tools.Basic computer skills and proficiency in using email, web browsers, and Microsoft Office or similar productivity software.Ability to work in a fast-paced and multitasking environment, handling multiple customer interactions simultaneously.Flexibility to work in different shifts, including evenings, weekends, or holidays, based on business requirements.Professionalism, adaptability, and a positive attitude in dealing with customers and colleagues.Ability to maintain composure and professionalism in challenging or stressful situations.
Posted 5 days ago
4.0 - 9.0 years
3 - 7 Lacs
Ahmedabad
Work from Office
US Accountant Level 3 (Yardi Specialist) - iConsultera US Accountant Level 3 (Yardi Specialist) US Accountant Level 3 (Yardi Specialist) US Accountant Level 3 (Yardi Specialist) Job Title: US Accountant Level 3 (Yardi Specialist) Location: Ahmedabad, Gujarat (Onsite) Work Hours: 6:00 PM 3:00 AM (Monday Friday) About the Role: We are seeking an experienced US Accountant Level 3 with in-depth knowledge of Yardi software to join our growing finance and accounting team. The ideal candidate will be responsible for managing end-to-end accounting functions for US-based real estate or property management clients, ensuring accuracy, timeliness, and compliance with GAAP and client-specific requirements. Key Responsibilities: Handle day-to-day accounting operations using Yardi Voyager, including general ledger entries, bank reconciliations, AP/AR, and journal entries Prepare monthly, quarterly, and annual financial statements in accordance with US GAAP Perform CAM (Common Area Maintenance) reconciliations, tenant billing, and rent roll audits Manage monthly close processes and ensure all financial data is accurately captured in Yardi Assist with budgeting and forecasting activities for US-based portfolios Work directly with property managers, asset managers, and external auditors Ensure compliance with internal controls, audit requirements, and client SLAs Identify process improvement opportunities and contribute to automation initiatives within Yardi Required Skills & Qualifications: Bachelor s or Master s degree in Accounting, Finance, or related field. Minimum 4 years of hands-on experience in US Accounting. Strong proficiency in Yardi Voyager (required). In-depth understanding of US accounting principles and real estate financial operations. Experience with CAM reconciliations, tenant ledgers, and accrual-based accounting. Advanced skills in Excel, including pivot tables and lookups. Excellent verbal and written communication skills. Ability to work independently under tight deadlines. Preferred (Good to Have): CPA or equivalent US accounting experience. Experience working with US property management companies. Familiarity with QuickBooks or other accounting platforms is a plus. Prior BPO/KPO experience in a client-facing role. Why Join Us Opportunity to work with top-tier US clients. Skill-based career progression. Supportive work culture with professional growth opportunities. Competitive compensation and performance incentives. Apply for this position Drop files here or click to upload Maximum allowed file size is 10 MB. Allowed Type(s): .pdf, .doc, .docx, .rtf By using this form you agree with the storage and handling of your data by the iConsultera website. *
Posted 5 days ago
5.0 - 10.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Company Overview: NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in todays rapidly changing technology landscape. About the Role: This is a full-time role for an Inside Sales Manager - US Geography at NetCom Learning located in Hyderabad, with flexibility for some remote work. The Inside Sales Manager will be responsible for customer satisfaction, lead generation, account management, and overall sales activities within the assigned US geography. Key Responsibilities: Build/ Manage teams of sales development reps & sales reps. Achieve quota by helping team achieve theirs through direct sales enrolment and appointment conversation Help team achieve their KRA s. Team will source new sales opportunities through lead follow-up and outbound cold calls and emails Work with existing reps & resources and work on optimizing their potential Hire, train & develop new reps to achieve sales & appointment goal Set & manage process by effectively working on the KRA s either individually or, in coordination with various stake holders Create/ manage campaigns effectively with an aim to deliver the desired outcome within agreed deadlines Use data to analyze & optimize campaign performance. Work with various divisions to execute the campaign strategy Monitor, audit & analyze to find ways to optimize the performance Get well versed with products so you are well equipped to takes escalated calls & 2nd voice talk off s Responsible for maintaining headcount, managing performance & attrition Learn & demonstrate good understanding & be a counterpart for Inside Sales Head The Inside Sales Manager will be Instrumental in managing the Sales funnel via appointment generation Additional Info., if any Requirements: US sales/Inside sales exp. at least 5 years in US Market. Team management for about 5-10 yrs. At least handling a team of 10-15 senior reps. Responsible for Campaign Planning & Strategy Excellent communication skills with no MTI Education Training, SAAS or, other cloud based or, Top BPO Why Join NetCom Learning: Opportunity to work with industry-leading experts and cutting-edge technologies. Collaborative and inclusive work culture. Ongoing professional development and growth opportunities. If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning.
Posted 5 days ago
2.0 - 4.0 years
4 - 5 Lacs
Gurugram
Work from Office
Job Location - Sector 18, Gurugram, Sarhol, Haryana 122015 Working time -6Days working (Monday to Saturday) Education -Graduate Work Experience -2 -6 Years .
Posted 5 days ago
6.0 - 11.0 years
8 - 13 Lacs
Mumbai
Work from Office
Team Leader Outbound B2B (Call Center Division) Location: Santacruz West, Mumbai (On-site) Department: Call Center Operations EdTech | PropTech | B2B Sales Experience Required upto 6 years | Age: Below 30 preferred CTC: As per industry standards + performance-based incentives About the Opportunity FashionTV India, while best known for its global influence in fashion and luxury, also runs high-performing verticals across edtech, proptech, and premium B2B services . As part of our expansion into digital sales operations, we are launching a new outbound B2B process at our Mumbai office and are looking to hire a young, energetic Team Leader to head this initiativeThis role is ideal for professionals who thrive in a high-volume, fast-paced outbound call environment , and have hands-on experience managing high-performance teams across BPO/B2B verticals. Key Responsibilities Lead and manage a team of 30+ outbound callers targeting B2B clients in the edtech, proptech, and media-tech segments Develop and execute conversion-focused calling scripts and objection-handling techniques Ensure daily, weekly, and monthly targets are met through rigorous monitoring, live coaching , and performance reviews Identify trends in call data to improve pitch strategy and maximize response and engagement rates Collaborate with product, sales, and operations teams to continuously align messaging with campaign objectives Maintain a high standard of compliance, data hygiene , and CRM usage across the team Recruit, train, and onboard new team members as required Drive a culture of motivation, discipline, and accountability Who Should Apply Must-Have: Experience leading outbound call center operations with minimum 25 30 agents under direct management Proven ability to drive B2B sales or lead generation campaigns Strong verbal and written communication skills with coaching capability Hands-on experience with CRM systems, dialers , and call reporting tools Prior exposure to EdTech, PropTech, or BPO-based B2B campaigns Preferred: Experience managing within a budget-sensitive setup (under 10 LPA) Ability to lead young teams , foster ownership, and maintain a competitive edge Comfort working in an on-site, high-performance culture with quick turnaround expectations Why Join FashionTV Indias Call Center Division? Work at the intersection of luxury branding and innovative B2B outreach Be part of a new-age outbound process with the potential to scale across verticals 5-day work culture with performance-driven growth, quarterly appraisals, and team incentives Career development support, coaching exposure, and cross-department collaboration Regards, Rahul FashionTV India
Posted 5 days ago
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