Team Leader - IT

Metlife

4 - 5 years

13 - 14 Lacs

Hyderabad

Posted:9 hours ago| Platform:

Apply

Skills Required

BPO Analytical skills Data center operations External audit Asset management IT operations Stakeholder management Information technology IT service delivery Team Leader IT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description and Requirements

This role, for our TL - IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems.

Sound Knowledge of Desktop engineering & Data center Operations
Sound knowledge of managing service desk operations
Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
Excellent verbal and written communication skills
Manage IT Asset portfolio with respect to daily operations, compliance and governance.
Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
Responsible for managing inward / outward of the IT assets within IT Store(s)
MIS reporting / dashboards along with good analytical skills
Understand BCP/DR concepts and testing methodology related to IT Infra
Knowledge of ISO27001/ISO20000 processes and related documentation
Designing SLA s, Tracking and reviewing it with Vendors & ensuring SLA s are met as required
Stakeholder management and Customer Centricity
Act as a SPOC for all internal & external audit and audit related requirements.
Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.

Skills:

Hands on exp. in creating process workflows and documentation
Good presentation & analytical skills
Good negotiation and convincing skills
Excellent problem-solving skills and the ability to make informed decisions under pressure.
Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.

Eligibility Criteria:

Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.

Must be a Graduate. (BE/B.Tech will be preferred).
ITIL/ITSM certified
Excellent communication skills
Open for shifts

More Jobs at Metlife

Fullstack Lead

Hyderabad

7 - 12 yrs

INR 20 - 35 Lacs

Fullstack Developer

Hyderabad

6 - 10 yrs

INR 12 - 22 Lacs

Fullstack Engineer

Hyderabad

12 - 21 yrs

INR 25 - 40 Lacs

Sr. Business Analyst-Analytics

Noida

14 - 15 yrs

INR 8 - 9 Lacs

Assistant Manager - Technology Services

Noida

5 - 7 yrs

INR 37 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.