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MetLife
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Team Leader - IT

Team Leader - IT

MetLife

4 - 5 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

service management technology stability efficiency engineering data communication portfolio compliance governance tracking inventory deployment security reporting testing documentation audit schedule surveys presentation negotiation itil annuities empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Requirements

Description and Requirements

This role, for our TL – IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems.

Sound Knowledge of Desktop engineering & Data center Operations
Sound knowledge of managing service desk operations
Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
Excellent verbal and written communication skills
Manage IT Asset portfolio with respect to daily operations, compliance and governance.
Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
Responsible for managing inward / outward of the IT assets within IT Store(s)
MIS reporting / dashboards along with good analytical skills
Understand BCP/DR concepts and testing methodology related to IT Infra
Knowledge of ISO27001/ISO20000 processes and related documentation
Designing SLA’s, Tracking and reviewing it with Vendors & ensuring SLA’s are met as required
Stakeholder management and Customer Centricity
Act as a SPOC for all internal & external audit and audit related requirements.
Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.

Skills:

Hands on exp. in creating process workflows and documentation
Good presentation & analytical skills
Good negotiation and convincing skills
Excellent problem-solving skills and the ability to make informed decisions under pressure.
Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.

Eligibility Criteria:
Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.

Must be a Graduate. (BE/B.Tech will be preferred).
ITIL/ITSM certified
Excellent communication skills
Open for shifts

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.At MetLife, it’s #AllTogetherPossible . Join us!

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Team Leader - IT