ORG: AXA GBS Role: Automation Test Engineer Location: Bangalore/ Pune Work Mode: Hybrid (2 days WFO & 3 days WFH) RESPONSIBILITIES: Design, develop, and maintain automated test scripts using Selenium WebDriver, Cucumber framework, and Java. Capable of handling and maintaining data driven/test driven automation framework Proficiency in programming languages like Java or Python, Java Scripts etc. Associate must have experience in Designing and creating automation test plans, test cases, and test scripts automation testing. Generate detailed test reports and metrices to communicate the status of test efforts to stakeholders. Collaborate with the development team to understand product requirements and create test cases for automation. Participate in code reviews and provide feedback on testability and automation best practices. Contribute to the continuous integration and continuous deployment (CI/CD) process by integrating automated tests into the build pipeline. Investigate and troubleshoot issues found during automated testing, working closely with developers to resolve them. Maintain test environments and test data to ensure consistency and reliability of automated tests. Document test cases, test results, and automation processes for future reference. Contributing to the continuous improvement of the testing process and methodologies. Experience working in an Agile environment and working closely with all project stake holders. Knowledge in Defect Life Cycle and Test and Defect management tool like JIRA, HP ALM, Zephyr, and X-Ray. Experience in Web Services Testing (REST/SOAP) using test tool like Postman. Knowledge of insurance domain will be an added advantage. Stay updated on industry trends and advancements in automation testing tools and techniques Education and Certification Strong educational background with a degree preferably in IT or equivalent ISTQB Certified Tester Foundation level or equivalent Excellent written and verbal communications skills. Good Team Player/Analytical Skills/ Communication Skill 3-12 years of relevant experience in automation testing.

Role & responsibilities Accountable for the processing of Invoices / T&E Documents / Bank Transfers / Invoicing and Documents accurately and within the KPI Standards. Ability to organize, prioritize and execute process while maintaining high quality and accuracy against the target set. Provide support to the onshore teams by delivering ad-hoc tasks on-time and with expected accuracy levels. Being proactive towards bringing value addition in the team in terms of efficiency and automations. Document operational policies and procedures maintain process standards Implement process improvement ideas for efficiency. Be a proactive member in the team Being flexible in approach towards team and process timelines. Preferred candidate profile Exposure to ERP applications like SAP/COUPA/CODA desirable Good knowledge of MS Office applications, especially Word and Excel required Ability to perform tasks on multiple computer applications

Org AXA GBS Role: Salesforce Developer Exp: 5 to 9 Years Work Location: Pune and Bangalore Work Mode: Hybrid (2 days office and 3 days WFH) We at AXA GBS are looking for a highly skilled Salesforce Developer with 5+ years of experience and expertise in Salesforce Implementation. The ideal candidate should have successfully delivered 2-3 Salesforce Implementations and possess advanced skills in Sales Cloud, Experience Cloud & AppExchange products. Responsibilities: Develop custom solutions using Apex, Lightning Flows, Visualforce, and Lightning Web Components (LWC) to meet complex business Needs. Architect and implement integration with external systems, ensuring data consistency and seamless flow of information. Customize Sales Cloud and Experience Cloud platforms to optimize user experience and streamline business processes. Proficiently write Apex classes, Apex triggers, Apex test classes, SOQL, SOS L etc. Autonomously Configure Approval processes, Roles, Profiles, permission sets, sharing settings, SSO and other features. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Perform code reviews, optimize system performance, and troubleshoot complex technical issues in Salesforce applications. Experience with Agile Methodologies to implement DevOps practices for Salesforce Development & Deployments ensuring continuous integration & delivery. Stay updated with current Salesforce best practices, new features, and emerging technologies, and assess their relevance to our business needs. Must Have: Bachelors degree in computer science Engineering or related field. Strong understanding of Salesforce architecture, Salesforce Security model and best practices. Must be Salesforce PD-1, Sales cloud Consultant & Experience cloud Consultant Certified . Strong understanding of trigger frameworks, trigger handler patterns, Asynchronous Apex & data migration strategies. Hands-on Experience with HTML, CSS & JS to develop Salesforce Lightning web components. Extensive experience in customizing Sales Cloud, Experience Cloud platforms to meet specific business requirements. Experience with DevOps tools (e.g., Git, CI/CD pipelines) Good to Have: Good to have Experience in MuleSoft integration to connect Salesforce with other applications and services.

Hiring Alert at AXA Global Business Services (AXA GBS) !! Join us for a Walk-In Drive for International Voice Process, Chat Support & Email Support Process on 26th May 2025 and 29th May 2025. Work Location: Ecopolis, Yelahanka & Manyata Tech Park (depending on business need) Shift Timings: Rotational Shifts (between 7:45 AM and 1:30 AM) Working Days: 5 days working with 2 days rotational off Education: Graduate (Candidates from MBA/MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. IT are NOT eligible) Notice Period: 0 to 15 days

Hiring Alert AXA Global Business Services (AXA GBS) !! Join us for a Walk-In Drive for International Voice Process, Chat Support & Email Support Process. Work Location: Ecopolis, Yelahanka & Manyata Tech Park (depending on business need) Shift Timings: Rotational Shifts (between 7:45 AM and 1:30 AM) Working Days: 5 days working with 2 days rotational off Education: Graduate (Candidates from MBA/MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. IT are NOT eligible) Notice Period: Immediate joiners only

AXA GBS is hiring for International Voice Process, Chat Support & Email Support Process Designation : Analyst / Sr Analyst Location : Ecopolis, Yelahanka & Manyata Tech Park (depending on business need) Shift Timings : Rotational Shifts (between 7:45 AM and 1:30 AM) Working Days : 5 days working with 2 days rotational off Education : Graduate (Candidates from MBA/MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. IT are NOT eligible) Notice Period: Immediate joiners only Skills Required: Good communication in English (Spoken & Written) Good typing speed (35 wpm with 90% accuracy) Team player

AXA Global Business Services (AXA GBS) is looking for an Team Lead / Associate Manager to lead and manage our dynamic team in Property & Casualty (P&C) Insurance domain. Location: Ecopolis Yelahanka, Bangalore Join By: June 30th, 2025 Key Responsibilities: Lead a team handling policy lifecycle activities: quotes, new business, mid-term adjustments, renewals, cancellations, and customer support via email/live chat. Ensure delivery of key performance metrics and maintain high-quality standards. Conduct VOC and error analysis to identify trends and drive improvements. Manage client relationships and ensure service excellence. Drive team development through training, performance appraisals, and career pathing. Implement process improvements and contribute to strategic initiatives. Key Skills & Experience: Mandatory: Expertise in P&C Insurance domain. 6 - 8 years of experience in Insurance Policy Servicing. Strong background in policy administration and servicing. Experience managing operations teams and working with digital platforms. Proficiency in MS Word, Excel, and PowerPoint. Excellent problem-solving, decision-making, and communication skills. Exposure to live chat/web chat processes is a plus. Send your CV to rujuta.agrawal@axa.com / judah.s@axa.com and dont forget to include your CTC and notice period and current location.

ORG: AXA GBS Role: Performance Test Engineer Location: Bangalore/ Pune Work Mode: Hybrid (2 days WFO & 3 days WFH) Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong experience in performance testing with a focus on web applications, APIs, and microservices. Proficiency in performance testing tools such as JMeter, LoadRunner, or similar. Strong understanding of performance testing methodologies, metrics, and best practices. Experience with scripting languages (e.g., Python, Shell) for automation purposes is a plus. Familiarity with monitoring tools (e.g., New Relic, Grafana) to analyze application performance. Excellent analytical and problem-solving skills. Strong communication skills, with the ability to work collaboratively in a team environment. Preferred Qualifications: Experience with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes). Knowledge of database performance tuning and optimization. Familiarity with CI/CD pipelines and DevOps practices. ISTQB certified will be a plus

Role & responsibilities MOL and Live Chat Process The process involves addressing end to end inquiries related to Members (Health insurance) preauthorization, policy servicing, claim assessment, complaints, and any other policy and claimsrelated queries through Live chat or email. These professionals are required to have a complete understanding of all the products/services portfolio to aid in responding to queries. Job Description • Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online and Live Chat team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email and Live Chat. • Need to a have deep understanding of health insurance policies, procedures, and claim processing to provide accurate and timely assistance to members. • Understanding of the life cycle of the AXA Health insurance claims life cycle from Policy Servicing, Underwriting, Pre-authorization, Assessment, Complaints. Provider sourcing etc., • Collaboration with internal teams will be essential to resolve complex member issues and will be expected to escalate cases when necessary to ensure timely resolution. • Require accurately documenting member interactions and information for tracking and reporting purposes. • Create a Complaint log where the member expresses dissatisfaction regarding the services. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Ensure compliance with company policies, procedures, and regulatory requirements while assisting members with their inquiries. • Stay always updated with companys new product/services and policies. • Meeting individual and team-based productivity targets, including the handling of a minimum of 2 concurrent chats while maintaining high-quality service. • Achieving and maintaining a customer satisfaction rating of 95+ • Meeting response time targets for live chat and email inquiries, with an average response time of 2 mins or less for live chat and less than 24 hours for emails. • Demonstrate a customer-centric approach by maintaining a positive and professional demeanor during all customer interactions. Preferred candidate profile Graduate / post-graduate degree. • Typing Proficiency: 40-60 wpm. • Excellent communication skills with a strong command of written language as this process requires interaction with UK Customers (Communicate professionally, use proper grammar, punctuation, and spelling in complete) • Competent in MS office and web browser environments. • Work in rotational shifts between 07:30 AM to 1:30 AM (IST), Monday to Sunday. • Weekly off - 2 days

Hiring Alert at AXA Global Business Services (AXA GBS) !! Join us for a Walk-In Drive for International Voice Process, Chat Support & Email Support Process. Work Location: Ecopolis, Yelahanka & Manyata Tech Park (depending on business need) Shift Timings: Rotational Shifts (between 7:45 AM and 1:30 AM) Working Days: 5 days working with 2 days rotational off. Education: Graduate (Candidates from MBA/MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. IT are NOT eligible) Notice Period: 15 days and Immediate Joiners Note: Please do not attend this walk-in if you have attended one in the last 6 months.

Org: AXA GBS Role: Servicenow Test Engineer Exp: 6 to 9 Years Location: Pune (Kharadi) & Bangalore (Manyata Tech Park, Nagawara) Work Mode: Hybrid (2 Days Office & 3 Days WFH) Position Overview We are seeking a skilled ServiceNow Test Engineer with 6-9 years of experience in designing, executing, and managing testing activities specifically for ServiceNow applications. The ideal candidate will be responsible for creating comprehensive test plans, test cases, and test scripts based on business requirements and functional specifications related to ServiceNow implementations. Responsibilities / Job Description Design, develop, and maintain automated test scripts for ServiceNow applications using tools such as Selenium, ServiceNow Automated Test Framework (ATF), or similar technologies. Collaborate with project stakeholders to understand product requirements and create detailed test cases for automation. Perform manual testing when necessary to gain insights into application workflows and processes, translating them into automated test scripts. Generate detailed test reports and metrics to communicate the status of testing efforts to stakeholders. Participate in code reviews and provide feedback on testability and automation best practices within the ServiceNow environment. Integrate automated tests into the continuous integration and continuous deployment (CI/CD) pipeline, ensuring efficiency and effectiveness in the testing process. Investigate and troubleshoot issues found during automated testing, working closely with developers to resolve them. Maintain test environments and test data to ensure consistency and reliability of automated tests. Document test cases, test results, and automation processes for future reference and compliance. Collaborate closely with the development team to enhance test automation frameworks and contribute to ongoing improvements in testing methodologies. Stay updated on industry trends and advancements in ServiceNow testing tools and techniques. Qualifications Strong educational background with a degree in IT or a related field. Proficiency in programming languages such as Java, JavaScript, or Python. Experience with ServiceNow platform and understanding of its modules and functionalities. Familiarity with testing methodologies and tools for defect management, such as JIRA or similar. Excellent analytical and problem-solving skills, along with a proactive approach to identifying and resolving issues. Strong communication skills, both written and verbal, with the ability to work effectively in a team-oriented environment. Knowledge of Agile methodologies and experience working in Agile teams will be an advantage. ISTQB Certified Tester Foundation level or equivalent certification is preferred

Job Description Oversee daily operations of the service department for Azure, Open, and Liferay platforms. Implement policies and procedures to enhance customer service experience. Hire, train, and manage service department staff. Monitor team performance, provide feedback, and develop improvement plans. Develop and implement strategic plans to improve service efficiency. Manage customer complaints and ensure timely resolution. Coordinate with other departments to ensure consistency of service. Analyze service data and generate reports on performance and productivity. Establish and monitor departmental budgets. Communicate with customers and build strong relationships to encourage repeat business. Ensure compliance with health and safety regulations. Required Qualifications: Degree in Computer Science, Information Technology, or a related field. Strong knowledge of Azure, Open, Filenet and Liferay platforms. Experience with various application servers (Tomcat, JBoss, WebLogic, WebSphere). Experience with various databases (MySQL, PostgreSQL, Oracle, SQL Server). Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with agile methodologies. Preferred Skills: Knowledge of ITIL processes. Experience with web development technologies (HTML, CSS, jQuery, React). Familiarity with version control systems (Git, GitHub). Experience in creating detailed technical documentation.

Location - Bangalore / Pune Notice period - Immediate to max 2 weeks Short Description The ESM Developers main role is to work with ESM Lead Developer, ESM customers and third-party teams (vendor, Avatar, partners, ) to implement and deploy solutions in a cost-effective way (knowing AXA’s business, strategy and goals). His roles include understanding functional requirements, design and propose solutions, write technical specifications, development solution that answers business needs and provides functional support over the solution. The ESM Developer manages the topics assigned to them independently and possess skills on ServiceNow’s all the key module. They are also considered as Primary Subject Matter Developer with key technical skills and high-level exposure within GO in the different programs (ITAM, OneQOS, Harmony, Atlas, ). They have to act as influencers and advisors ensuring the Golden Copy of Enterprise Service Management – SILVA product line. Impact is strong across GO and Opcos as they have to ensure the “ONE FITS ALL” and “ADOPT and not ADAPT” mindset key for the AXA IT transformation. He guarantees the stability, scalability and compliance with ServiceNow standards of the Silva for the work he is performing and also help Lead Developer managing ServiceNow platform in the different Governance meetings. He provides the proper reporting, alerts and mitigating plan when required. He demonstrates the accountability towards our leads and supports the GO strategy by making the right decisions aligned with the target. Detailed description Scope of work will be on all the modules of SILVA broadly classified under SILVA4IT SILVA4Business SILVA4Security As a ServiceNow Developer, you will be tasked with directing the development and implementation of intricate business processes. This also involves the analysis of business requirements at all stages of development. You may have the opportunity to lead a team of consultants during projects or design the architecture of ServiceNow solutions. Skills and attributes for success Outstanding knowledge of Now Platform architecture Experience in product customizations, integrations, implementation or maintenance Experience in project activities as a Developer To qualify for the role, you must have ServiceNow CAD or CIS certification Demonstrated experience with at least two programming languages (JavaScript, C#, Java or others) Proven experience and advanced understanding of ITSM and HRSD Showcased knowledge of Best Practices in Software Development Thorough understanding of ITIL and Agile methodologies Proficiency in English Role & responsibilities Preferred candidate profile