35637 Escalation Jobs - Page 14

Qualification : BSc/ Diploma ( Technical ) Job Purpose: The Senior Executive- Customer Care acts as a specialized escalation point within the contact centre, handling complex queries, unresolved complaints, critical customer concerns, and coordination with internal departments to ensure swift and satisfactory resolution. This role supports Level 1 agents by providing guidance, quality checks, and back-end coordination to maintain high customer satisfaction and adherence to healthcare standards. Key Responsibilities: Handle escalated calls, emails, and chats from Level 1 agents involving service delays, report issues, appointment disputes, complaints, and other unresolved patient concerns. Co...

Position Objective The Customer Relations Executive will be responsible for managing student-related communication and resolving issues for both online and offline programs offered by Eduport. The role requires strong communication skills, attention to detail, and a student-centric approach to ensure an excellent learner experience throughout the academic journey. This position forms a vital link between students, faculty, and internal departments to maintain Eduport’s standards of service quality, responsiveness, and professionalism. Key Responsibilities 1. Student Communication & Support Serve as the primary point of contact for all student inquiries and concerns through calls, WhatsApp, e...

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solution...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

DESCRIPTION NOTE - This is a Fixed Term contractual role Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, si...

DESCRIPTION Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and signific...

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance met...

About this role: Wells Fargo is seeking a Software Engineer (Java full stack). In this role, you will: Participate in low to moderately complex initiatives and projects associated with the technology domain, including installation, upgrades, and deployment efforts Identify opportunities for service quality and availability improvements within the technology domain environment Design, code, test, debug, and document for low to moderately complex projects and programs associated with technology domain, including upgrades and deployments Review and analyze technical assignments or challenges that are related to low to medium risk deliverables and that require research, evaluation, and selection...

Principal Software Engineer Hyderabad, Telangana, India Date posted Oct 08, 2025 Job number 1891559 Work site 4 days / week in-office Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview We are part of the Windows Servicing and Delivery (WSD) organization in the Experiences + Devices (E+D) division. Our mission is to keep customers protected and productive by delivering a seamless and timely servicing experience across supported and future versions of Windows. The Customer Focused Engineering (CFE) team within WSD is seeking highly motivated Principal Software Engineer s to support this mission. In t...

Responsible for preparing/reviewing Fund Administration related tasks (Treasury Services) - Expense Administration involving Budgets and Invoice preparation, Expense Analysis, New Fund/Client Onboarding, Distributions, Performance and Regulatory/Board Reporting. What you will be responsible for: As Senior Associate you will: Responsible for preparing and reviewing staff level work, demonstrate technical expertise, and ensure that all deliverables are completed accurately and within agreed upon time. Work on day-to-day deliverables and ensure completion with 100% Accuracy and TAT. Perform research and resolution of operational issues and provide clients timely responses to inquiries as stated...

About this role: Wells Fargo is seeking a Loan Servicing Representative In this role, you will: Support Loan Servicing functional area or processes Identify opportunities to improve various areas within Loan Servicing and recommend solutions Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature Perform moderately complex administrative, transactional, operational, or customer support tasks Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing Receive direction from Loan Serv...

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realize their dreams and aspirations at every life stageJob PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role require...

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Position Purpose The Head of P&O Service Delivery for Large Markets in Sandoz International Region is accountable for overseeing efficient, compliant, and customer-centric P&O service operations across 27 countries with a combined headcount of up to > 7, 500 employees. This role ensures delivery excellence in core P&O services while adapting global frameworks to local...

Job Description: Job Purpose The Senior Manager, Client Operations is responsible for establishing operational objectives, policies, and strategic direction for the Client Operations function serving ICE Mortgage Technology's customer base. This leadership role brings near-expert level domain expertise to manage complex, ambiguous problems while ensuring exceptional client satisfaction and operational excellence. The Senior Manager mentors and develops team members, delegates assignments effectively, and drives continuous improvement across the organization. Responsibilities Establish operational objectives, policies, and strategic priorities for the Client Operations functional area Manage ...

About Citco: The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the ...

DESCRIPTION A Transportation Representative at ROW IB facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Representative at ROW IB works across Inbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment. Key job responsibilities A Transportation Representative provides timely resolution t...

At Coretek, we transform how organizations empower their workforce through secure, scalable, and modern digital workspaces. As a Coretek EUC Support Engineer, you will be a key member of our team, providing expert support for our enterprise managed services clients. In this role, you’ll ensure seamless, secure, and high-performance virtual desktop experiences while occasionally contributing to project delivery initiatives. Your work will leverage leading technologies such as Microsoft Azure Virtual Desktop (AVD), Nerdio, and Citrix to help clients maximize the value of their end-user computing environments. You will help Coretek clients succeed by combining deep technical expertise with a co...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning ...

Overview: Job Purpose Coordinates incident activities across the entire enterprise and takes responsibility for the effective functioning of these processes across all the organization. Provides 24x7 support for all change, incident and problem management as it relates to production and disaster recovery environments. Reviews, evaluates and approves changes for production implementation. Responsible for management and escalation of level production impacting incidents throughout an incident lifecycle across multiple data center environments. Ensures contractual service level agreements are met in support of clients' and company's mission-critical business requirements. Works across a wide ar...

About this role: Wells Fargo is seeking a Payroll Associate Manager. In this role, you will: Manage the accurate processing of payroll but may also include coordinating operational activities amongst the team, handling escalations, participating in User Acceptance System Testing, training and documenting standard operating procedures Supervise entry to mid-level roles in transactional or tactical low complexity tasks to ensure timely completion, quality and compliance of payroll information Help define enterprise wide standards for practices of financial controls related to payroll activities and compliance; assist team in career development and assigning stretch goals Supervise and guide ot...

Key Responsibilities • Perform in-depth penetration testing and vulnerability assessments specifically on network infrastructures and web applications (including APIs and mobile apps). • Conduct manual and automated web app testing using tools such as Burp Suite, OWASP ZAP, Nikto, sqlmap, and others to identify common vulnerabilities like SQL injection, XSS, CSRF, authentication flaws, and broken access control. • Execute network penetration tests using Nmap, Nessus, OpenVAS, Metasploit, and Wireshark to detect open ports, misconfigurations, unpatched vulnerabilities, weak protocols, and privilege escalation vectors. • Simulate advanced attack techniques such as lateral movement, privilege e...

Company: Qualcomm India Private Limited Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: General Responsibilities:- Understanding of OTC process Regularly review customer accounts to identify overdue payments and contact to arrange payment, diligently following the escalation matrix. Ability to identify potential risks and proactively addressing them to the higher management. Maintain detailed records of all collection activities, including customer communications and payment status. Ensure all collection activities comply with company policies and relevant regulations. Leverage AI-powered tools and automation platforms (e.g., M...

Job Description: Job Purpose ICE Data Services is looking for a dynamic Client / Product Support Specialist to join our team. The function is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. Responsibilities Provide exceptional overall client experience to clients using time-sensitive, mission critical applications. Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support. Thoroughly diagnose technical problems and communicate solutions to customers. Demonst...