Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Enterprise Tech Support- Level 1 . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Azure Operation Analyst (Associate/Senior Associate) Demonstrates thorough abilities and/or a proven record of success as a team leader : Managing and support the Dev to Production cloud PaaS and platform, to establish quality, performance, and availability of hosted services; Providing guidance and support for cloud technology practitioners (Application Development team); Providing Implementation and Run & Maintain services; Working on high volume mission critical systems; Providing on call support for Production cloud Environments; Working hands-on with customers to develop, migrate, and debug services issues; Providing updated server/process documentation and as appropriate, creating documentation where none may exist; Focusing on rapid identification and resolution of customer issues; Answering questions and perform initial triage on problem reports; Providing first/second level cloud environment support; Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues; Informing Technical Support Management about any escalations or difficult situations that require his/her involvement; Providing Cloud customers with an industry leading customer experience when engaging Technical Support; Assisting in Tier 2 and 3 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function; Training and supporting junior team members in resolving product support tickets; Proactively identifying ways to optimize the product support function; Coordinating to establish and manage clear escalation guidelines for supported system components; Running database queries to lookup, resolve, issues; Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; Demonstrating experience in managing the monthly Windows or Linux environment patching. Must Have Qualifications Hands-on experience with Azure Web apps, App Insights, App Service Plan, App Gateway, API Management, Azure Monitor, KQL queries and other troubleshooting skills for all Azure PaaS & IaaS Services. Proven verbal and written communication skills, which will be key in driving customer communication during critical events Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration, DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins) Proven understanding of ITIL framework Good To Have Qualifications Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements Bachelor’s Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Cash to order - Credit Controller to join our Edinburgh office team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities. About the role: Inpost/ Menzies, are looking for an Order To Cash Credit Controller to work with our major accounts/B2B Credit control team and portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary. 📍 Location: Verdant, 2 Redheughs Rigg, Edinburgh EH12 9DQ 📅 Shift Pattern: Monday - Friday (Hybrid 3 days in office) 🕒 Hours: 09.00am - 17.00pm (36.25hrs per week) 💰 Salary: £25,200 - £27,300 (depending upon experience) What You’ll Be Doing Work within Credit Control team to deliver a high standard of service and receive training to expand knowledge to ensure the requirement of the business is met Ensure effective business relationships are maintained and translate into required level of service and best practice obtained Liaise with key internal stakeholders and customers Experience in dealing with multiple tasks and prioritising workload Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures Support other commercial teams with project work where necessary, ensuring deadlines are achieved Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes Understand the significance, the use of the data in other departments/branches and its influence Communicate effectively with internal and external customers as required Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines Customer – Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service. Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary Reporting on Debt performance and issue to management. Record and resolve disputes both internally and externally around outstanding invoices. Production of debtor reports for portfolio Customer Account Reconciliations Maintain and strengthen relationships with internal and external customers Negotiating re-payment plans Work with administration team to ensure timely allocation of all cash Ongoing review of credit limits, ensuring customers remain within their credit limit What We Need From You Positive attitude Competent in Microsoft Office (specifically Word and Excel) Team player Good attention to detail Adapts well to change. We love to reward our people for the great work they do: 🪴 Build a secure future with a competitive Pension Scheme 🌟 Peace of mind with Life Insurance 🚴 Stay active with our Cycle2Work scheme 🤝 Get the support you need with our Employee Assistance Program The InPost Process We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit. Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. RCM AR Manager (AR Manager) is a go-to position for the India Operations Team, working closely with onshore teams leading the “One Team” culture essential to success. The manager will be responsible for building, mentoring and leading the team to ensure day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards. This position will report to the AVP of Global Operations for BOOST India . If you are experienced and passionate about RCM quality and process improvement, are a people-first leader, and want to help build our India team from the ground up, please apply! Essential Duties And Responsibilities Build and develop a highly knowledgeable and motivated RCM AR team to ensure high-quality, timely service delivery. Bring hands on RCM knowledge with a focus on avoiding the denials and resolving the AR in a highly productive environment Collaborate and communicate with teams across multiple geographical locations to resolve RCM escalations and other RCM business challenges while ensuring ModMed’s billing and compliance processes and Standard Operating Procedures (SOPs) are followed. Maintain visibility into the team’s projects and provide guidance on RCM best practices to educate team members, improve efficiencies and provide deliverables in a timely manner. Work closely with the Quality and Training Teams to drive first-rate RCM performance. Manage the distribution of resources and overall productivity of the team. Monitor and track all issues raised by teams and ensure they are resolved within defined timelines. Provide industry best practice advice and guidance to process improvement and standardization initiatives. Function as a key stakeholder and leader in these meetings and discussions. Review the Practice KPI Trends and ensure that the team identifies and resolves issues promptly and thoroughly. Participate and provide guidance in client escalation discussions. Should be able to adapt to a highly automated work environment, bring new ideas to implement technology driven solutions to improve efficiency . Inform leadership and other key stakeholders across the organization of critical findings impacting RCM performance and recommend solutions to improve outcomes. Promote an open-door policy with the team, demonstrating an available, hands-on leadership style. Closely monitor new client implementations to identify any challenges while simultaneously working with onshore and offshore teams to ensure required knowledge is shared across teams. Work with onshore coordinators to resolve any open issues impacting performance and quality. Perform additional projects and job duties as assigned. Education Requirements Bachelor’s degree, preferably in Human Science / Commerce/ Business Administration Experience And Skills Requirements Project Management, Six Sigma and other related Certifications preferred Previous experience as a Quality and Process Improvement champion and people leader required. Being hands on with Data Analytics and automation tools and technologies driven by AI 12- 15 years of relevant working experience in core Provider RCM, of which at least 5 years was at a manager l Level leading a Delivery Team of approximately 100 FTEs deployed across various functions; related certification preferred. Extensive hands-knowledge of all the workflows and best practices across functions within Physician RCM. Prior experience working with multiple teams across geographies in a professional setting; experience managing a start-up operation is a plus. Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed’s culture. Able to work during India night shift - this position requires working closely with onshore / offshore teams Should be able to relocate to Hyderabad and willing to work full time from the Hyderabad office. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

As a Merchandiser, you’ll manage daily operations, coordinate with vendors/suppliers, and ensure seamless sourcing for outdoor apparel and non-apparel products. Initially based in our Trivandrum office for 3-4 months, you’ll later relocate to Northern or Western India, serving as our "eyes and ears" for on-field coordination, reporting, and issue escalation. Key Responsibilities · Vendor & Order Management: Track orders, samples, and deliveries; coordinate with internal teams and escalate issues promptly. · Documentation: Record vendor communications, order statuses, and logistics details using Excel/ERP; prepare detailed reports. · Sample & Production Oversight: Follow up on sample creation/approvals and ensure production adheres to quality standards. · On-Field Coordination: Post-relocation, manage vendor/supplier interactions, quality inspections, and logistics in Northern/Western India. · Quality & Feedback: Conduct quality inspections, document findings, and record client feedback for continuous improvement. · Logistics Monitoring: Track order cycles , log delays, and ensure timely deliveries. Qualifications & Skills · 2-3 years of experience in merchandising, preferably in outdoor apparel/non-apparel (e.g., jackets, bags, yoga mats, rainwear). · Bachelor’s degree in Product Merchandising or a related field. · Proficient in MS Office; ERP system experience (e.g., SAP, Oracle) is a strong plus. · Basic Hindi speaking/understanding for effective communication with North Indian vendors. · Fluency in English for professional reporting and coordination. · Strong organizational, follow-up, and communication skills. · Willingness to work in Trivandrum for 3-4 months and relocate to Northern/Western India for on-field responsibilities. Show more Show less

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty. Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value. What is the opportunity? As a Technology Support Engineer within Technology Group, you will learn, grow, and contribute as part of a highly competent global team, supporting a leading-edge mixed cloud and on-premises environment. This role is accountable for maintaining the cloud applications and platforms as well as on-premises infrastructure for the organization. This role is responsible for identifying and resolving any issues in the domain delivering an excellent end-user experience. This role will be based in India Trivandrum, but will be working during PST hours (Pacific Time) to support Global operations. Reports to This role reports to the Manager, Systems and Technology. What will you do? Perform implementation, administration and support responsibilities for cloud applications, platforms and systems including, but not limited to the below : Microsoft 365 o Microsoft Azure cloud / Microsoft End Point management / Intune / Windows and Linux technology stack / Active Directory o Atlassian products – Jira, Confluence o Network Administration (routers, firewalls, switches) / Security Patching & Vulnerability management / Backups and Restores / Maintain security, backup, and redundancy strategies o Provisioning of end users devices o Software distribution / Upgrades, repairs, and preventive maintenance on IT equipments / System security Provide Help Desk support, including: Provide support to end users experiencing hardware, software, and networking issues on-site or via remote-access systems. / Incident response and service request management / Research, diagnose, troubleshoot and identify solutions to resolve system issues / Collaborate well with stakeholders across the globe and within the team to ensure time-bound resolution of issues and service requests / Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams / Ensure proper recording, documentation, and closure of support tickets as per IT Service Management standards, adhering to SLA's. Adhere to established Change Management process standards Participate in Team Meetings, Project Sprints, and other collaborations. Work on complex technical projects in an Agile environment. End user training for employees Prepare user documentation, procedures, and relevant training materials. Assist in statistical data capture of key metrics for IT reporting Research and report on new technologies that would help the organization to meet new and ever-changing business goals and requirements. Proactive issue remediation and service mindset to maintain excellent end user experience What do I need to succeed? Degree in Computer Science, Engineering or equivalent 4-8 years of proven working experience in the field of IT administration Sound knowledge in cloud concepts and working experience in at least one cloud platform, preferably Microsoft Azure Experience in administering Microsoft 365 suite of applications Solid experience with Infrastructure components (Compute, Storage, Networking, virtualization) Familiarity with Atlassian Jira and Confluence Excellent troubleshooting skills with experience in issue triaging and resolution as per ITSM standards Good interpersonal skills with excellent written and verbal communication skills A genuine passion for technology A love for helping people and solving problems An instinct to communicate and collaborate with others A desire to work hard, learn, and grow Ability to multi-task with strong attention to detail and follow-up skills Strong work ethic and flexible to take on varied responsibilities Must be willing to work on roaster based rotational shift to provide overlapping time zone support What's in it for you Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice. Show more Show less

Join us as a Sourcing Manager in Satara, Maharashtra to be responsible for managing and developing the local supplier base to support the factory’s’ strategic needs. The role ensures cost-effective, timely, and high-quality supply of materials and services while aligning with regional, product group, and global sourcing strategies. About The Job At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place every day. About The Position This position is located in Satara, will report to the Factory and Site Manager Satara. In this role, the Sourcing Manager’s focus is to strengthen and further develop the existing supplier base in line with future capacity, quality, sustainability, and innovation needs. This position will manage the sourcing for GPHE, LA and WHE departments. As a part of the team, You Will: Responsible for Supplier Development & Management (existing supplier base!) Drive continuous development of existing local suppliers to improve performance, competitiveness, and capability. Identify and implement opportunities for localization of materials or components in alignment with cost and lead-time reduction goals in line with product groups, and global sourcing strategies. Conduct regular supplier reviews and audits to ensure compliance with quality, safety, sustainability, and contractual requirements. Collaboration and Alignment: Act as the primary interface between the local factory and regional, product groups, and global sourcing teams. Ensure local sourcing activities align with global category strategies and product groups roadmaps. Participate in cross-functional sourcing and development projects, contributing local market insights and supplier capabilities. Within the Product Groups, control, encourage, drive and push improvement for purchased material and suppliers, (Local and Global) Accountable for the Product Groups handshake process to secure a pipeline of purchasing initiatives, right prioritization and follow up of the executions. Drive supply optimization for AL from Product Groups perspective Chair weekly product Group purchasing Improvement meetings (Pre-PIM meetings) and secure escalation of deviations to Global Purchasing (PIM) acording to process Accountable for the Product Groups requirements during the execution of the purchasing projects (Global and Local) Actively contribute to the sourcing strategy and commodity strategy to strive for alignment with the Product Groups. Give input to the Operational plans from sourcing perspective Communicate significant changes of forecast to Global Purchasing. Strategic Sourcing & Cost Management: Lead local sourcing initiatives and support regional/global negotiations by providing data, supplier insights, and local market intelligence. Support cost-reduction programs, make-buy analyses, and dual-sourcing strategies. Monitor and manage local supplier risks and implement mitigation strategies where needed. Operational Procurement Support: Collaborate with planning, quality, engineering, and logistics to resolve supplier performance issues. Ensure timely delivery of goods and services by coordinating closely with internal stakeholders and suppliers. Full understanding of sourcing strategy Full understanding of the supply chain needs and targets within a Product Group Full understanding of the product within the product group Good understanding of supplier and material market situation (material price, competition, risks) Good understanding of the Purchasing Process and commercial deals Full understanding of Material Management Preferably trained in Green Belt and Supply Development What You Know Bachelor’s degree in mechanical or production engineering and supply chain or business administration or related field. Total 12+ years’ experience with minimum 5–7 years of experience in sourcing or procurement, ideally in a manufacturing or industrial setting. Proven experience in supplier development and cross-functional collaboration. Strong negotiation, communication, and analytical skills. Ability to navigate complex stakeholder networks (local, regional, global). Fluent in English; Proactive, results-driven, and hands-on approach. Strong interpersonal and intercultural communication skills. Able to work independently while ensuring alignment with broader sourcing teams. High integrity and commitment to compliance and sustainability standards. Key Relationships Product Groups Sourcing Managers and Sourcing organisation within Product Groups Local Supply Chain Managers Global Sourcing and Commodity Managers (Global Purchasing organisation) Regional Sourcing Manager Factory Managers Physical & Environmental Factors Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear. Environmental Factors (hazardous materials, work location, work surfaces, exposure). Why Should You Apply We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day. "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.” Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Legal Services . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Description and Requirements "At BMC trust is not just a word - it's a way of life!" Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 4,542,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Show more Show less

Area(s) of responsibility Exp : 6-9 Years Job Summary : Partners with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance, calendar of activties (patching, updates, upgrades), and enhancement of the information systems. Key Responsibilities : Leads the effort, working with the business, to define and document what constitutes business success for medium to large size initiatives within a single organization. Elicits, analyzes, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the large initiative. May either lead or work as part of a team to gather requirements. Elicits, analyzes, and documents non-functional business requirements Leads or conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization. Leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs within the organization Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization Conducts problem analysis as needed. Escalates complex issues for additional analysis and resolution as appropriate. Acts as a point of escalation for moderate to difficult problems. Develops positive relationships with both the business and other functions involved in downstream technical processes May coach and mentor less experienced business analysts. Maintain strong relationships to deliver business value using relevant Business Relationship Management practices. Proficient in MS365 applications, including SharePoint, teams, Word. Key Skills Azure or AWS certifications DevOps Show more Show less

What this job involves: Overcoming engineering challenges If challenges that come with being the go-to person on engineering matters excite you, join us to develop your strengths. In this role, you’ll show your mettle as you find ways to uphold excellence and high standards in our preventive maintenance programmes and conservation practices. Create & Maintain the asset register of all equipment on Site. Plan and manage the budgets for Engineering & Operational contracts. Prepare and ensure adherence of planned preventive maintenance schedules for all critical equipment. Ensure any RFC (Change Request) is planned two weeks in advance for all PPM activities. Ensure no work is carried out during business hours and weekdays unless it is critical in nature and approved by Client. Ensure not a single critical activity is carried out without proper and approved RFC (Change Request) in place. Support the Account Manager / Director in preparing the commercial terms and conditions as applicable to plant and equipment service providers. Monitor & evaluate M&E vendor for services, statutory compliance. CEM Induction to be given to all critical contractors. Prepare the job descriptions of all technical staff and support them in their day today functions. Develop the standard operating procedures for all critical equipment. Provide specialist advice to the technical team as and when required. Carry out Technical Audits for all installations at periodical intervals; Review stock levels of the required inventory of spares on site. Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. All Incidents need to be managed appropriately to reduce impact. Escalation & reporting of Incidents as per the account guidelines. Ensure timely closure of all identified risks post taking required corrective actions. All incidents to be attended post raising emergency RFCs and required approval from Client. Conduct Annual Power down once in a year for respective sites as per guidelines. Maintain and record power down documents. Prepare the contingency plan to deal with emergencies. Advise Account Manager / Director in preparing the future operation & maintenance budgets. Identify and implement energy conversation initiatives. Support Account Manager in preparing the management reports. Review of trend analysis to identify areas of service improvement. As a part of Vendor Management Program, conduct monthly & quarterly meeting, reviews and performance assessment of technical vendors. Support Account Manager in identifying training needs of the technical team. Responsible for preparation of critical spares list for all installations as per manufacturer’s recommendations and plan for the inventory where the maintenance is carried out with in-house teams. Conduct critical spare audit for all critical vendor to make sure they are maintaining the inventory at their end as a part of AMC SLA. Implement and oversee the preventive maintenance programme to reduce the risk of sudden failures of critical equipment. To review the maintenance /service practices of M&E contracts to deliver quality work practices in line with the manufacturer recommendations. Ensure Contractors follow the house rules at all times and the projects are handled with minimum inconvenience to the client. To ensure M&E operational SLA reports are prepared as per the specified time and sent across. Shaping a system of best practices Your engineering prowess will be your toolkit for success. Managing on-site mechanical, electrical, plumbing installations and civil maintenance should be second nature to you. You’ll also be in-charge of preparing the list of critical spares for all installations based on the manufacturers’ recommendations. On top of these, you’ll plan the maintenance inventory being carried out with our in-house teams. No machine failures of critical equipment should escape your sharp eye. You should, then, also be ready with a pre-emptive maintenance programme for these malfunctions to prevent the risk of sudden breakdowns. You’ll also make sure that our logbooks, checklists and schedules are upkeep and current. From time to time, you’re expected to arrange ad-hoc M&E set ups based on the client requirements. Sound like you? To apply you need to have: Mastery in the field You should have earned a degree in engineering, ideally, electrical engineering or mechanical engineering. Having 8 to 10 years of experience in facilities management (Categorically Technical Experience) will also prove indispensable. We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. Show more Show less

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Job Purpose To drive and deliver exceptional business performance to grow the CBG portfolio through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence with multiple customer categories Key Responsibilities Accountable for achieving monthly & annual sales targets for the city, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share Monitoring of progress towards achieving targets is done on a weekly basis. Agree targets and take accountability for the overall achievement of CBG product portfolio performance objectives for the branch in terms of Customer Experience, Sales Growth & Income Contribution Costs performance, Employee Satisfaction, Risk and rigour management Provide clear direction on business objectives, translating and prioritizing into business performance measures. Ensure balance between NTB customer acquisition & penetration of existing customers. Define objectives for the emerging affluent (Non Treasures) as well as the Treasures segment. Develop & implement strategy to deepen wallet share of existing customers Build and develop a high performing team through embedding performance development and coaching. Create an empowering environment for the team, encouraging individual ownership and initiative. Ensure coaching and feedback in order to achieve their maximum potential. Make reward decisions within set guidelines Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy Define progressively higher service standards for each branch aligning to DBS standards. Ensure reduction of complaints & error rates Job Duties & Responsibilities Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team Manage staff attendance levels, based on monthly absence statistics (annual leave, sick leave, etc.) to ensure proper work ethics & discipline Directly responsible for discipline – initiate misconduct or incapacity charges, follow discipline processes together with HR Determine and manage Training Needs Analysis and Succession plans for Team Leaders in the branch Working with the team to achieve sales & service through in-branch business development activities Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints Brief staff on promotional and product launches; provide regular feedback on sales performance Establish relationships with key clients or business influencers in the local area, including doing some client entertainment within overall annual budget limits Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures Establish DBS Bank as a wealth management provider in India. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with the Head CBG and Product teams at regular intervals. Also identify local promotional activities which will help reinforce the DBS brand Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer. This will entail constant Requirements Proven sales track record in the insurance/ financial services industry Sound Understanding of financial planning and wealth management products Knowledge of competitors and market place Preferably AMFI and or IRDA certified Education / Preferred Qualification Graduate / Post Graduate with MBA in relevant field Core Competencies Excellent listening skills, with an inquisitive mind Strong ability to influence Self-drive and highly ambitious Good written and verbal communication skills Results-orientated & the ability to handle pressure Relationship building & management skills Understanding of competitive positioning Strong customer orientation & Focused on the brand Creative Comfortable with tight deadlines Attention to detail & Tenacious en Primary Location India-Haryana-Gurgaon Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jun 17, 2025, 8:00:00 AM Show more Show less

Who We Are as a Company: Founded in 2020, GoKwik has one simple mission: to democratize the shopping experience and significantly enhance GMV realization for e-commerce businesses. The company is backed by leading investors including Sequoia Capital India, Matrix Partners India, Think Investments, RTP Global, and marquee angel investors. GoKwik is an e-commerce enablement platform focused primarily on addressing critical challenges within the e-commerce industry. It utilizes advanced AI/ML technologies to boost conversion rates throughout the e-commerce funnel and notably reduce Return to Origin (RTO), a major pain point for many e-commerce businesses, thus improving Cash on Delivery (CoD) conversion rates. GoKwik's flagship offering, Kwik Checkout, streamlines the checkout process, significantly boosting conversion rates, driving higher GMV realization, and lowering Customer Acquisition Costs (CAC). Additionally, GoKwik offers KwikEngage, a comprehensive WhatsApp solution for e-commerce brands, enhancing customer engagement and sales conversions. Further expanding its capabilities, GoKwik acquired Returns Prime, a move designed to streamline and simplify the returns process. With this acquisition, GoKwik aims to provide a seamless, frictionless returns experience, covering the entire shopping journey from initiation to successful return, further solidifying its position as a holistic e-commerce enablement partner. Summary : We are seeking two experienced Technical Support Engineers to join our expanding Merchant Care team. The ideal candidates will have at least 2 years of experience in a tech support role, specifically providing support to enterprise merchants via email and chat. Strong written and oral communication skills are essential, as you will work directly with high-profile clients to troubleshoot and resolve technical issues. Your expertise will help maintain operational excellence and ensure customer satisfaction. What You Would Be Doing Act as the primary point of contact for Gokwik merchants, providing support via email and chat with a professional, courteous, and solution-focused approach. Investigate and diagnose technical issues reported by merchants, ensuring timely resolution or appropriate escalation to internal teams. Collaborate with cross-functional departments to resolve complex technical problems and ensure merchant satisfaction. Assist merchants with product configuration changes, customization requests, and guidance on best practices for product usage. Accurately document support cases, issue descriptions, troubleshooting steps, and resolutions in the ticketing system (Freshdesk and FreshChat). Adhere to SLA metrics and maintain a high customer satisfaction rating, ensuring prompt and effective issue resolution. Monitor and identify patterns in merchant queries to recommend improvements in product functionality and support resources. Deliver a high level of customer service, maintaining positive and helpful communication throughout the support lifecycle. What Makes You Fit for the role : 1.5+ years of experience in a technical support role, specifically handling enterprise-level clients and Merchants via email and chat. Strong written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders. Demonstrated ability to manage and resolve complex technical issues independently and as part of a team. Proficiency with Freshdesk and FreshChat ticketing systems. Excellent problem-solving skills and a proactive approach to customer service. Experience on Woocommerce is mandatory Ability to prioritize tasks and manage time effectively in a fast-paced environment. Willingness to work on a roster and provide weekend support, with flexibility for occasional evenings during peak times. Familiarity with APIs, product integrations, or SaaS-based solutions Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Legal Services . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Legal Services . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Summary The Select Services Team Lead International has the responsibility of managing the day-to-day activities of Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs is required. Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will operate under the direction of the Manager. Primary/Essential Duties And Key Responsibilities Ensure that all processes are executed appropriately and in a timely manner. Operates as the subject matter expert and provide functional direction in all areas for issue resolution. Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives. Optimizes the contribution of the team through coaching and mentoring Manage effective internal customer relationships. Assist in the work load management and prioritization of day to day duties and projects. May assist Manager in evaluating direct reports and may review the evaluations/development plans of others. Defines standards and reusable approaches within the Services operations. Assist Manager in identifying training needs for new or existing associates. Assist Manager in ensuring coverage for Service Teams in the event of unexpected or planned absences. Provide leadership sign-of of processing and daily activities f or all Service Lines. Serves as first point of escalation for all Service Line issues Responsible for monitoring completion of requirements and accountable f or compliance. Provide feedback to US team for recurring service calls, business reviews and project debrief for assigned customers. Performs other duties as assigned by manager. Ensure daily workload and commitments have been completed timely and accurately within established guidelines. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed. Develop strong relationships with peers and our internal partners. Drive the establishment and refinement of the UKG Pro Managed Services methodology and best practices. Coordinate, deliver and participate in Team training. Required Qualifications: (Knowledge, Skills and Abilities) Served as the subject matter expert in a role for a service provider or corporation. (Payroll, Garnishment, Taxes) Ability to lead and influence team members and partners without direct reporting authority. Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis. Strong interpersonal skills Ability to understand and follow written and verbal instructions . Ability to collaborate effectively with a diversity of individuals at all organizational levels. Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity Leads by example. Strong background in customer service required Coordinate multiple tasks simultaneously Preferred Qualifications: Advanced knowledge of US and Canadian payroll laws. FPC or CPP is a plus. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Job Summary Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Surveillance Excellence to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Processes Perform quality control process for transaction monitoring and TBAML as stated in the DOI’s and by employing a risk based approach to address financial crime/money laundering risks Assist in publishing quality control results and participate/lead discussions with the investigative teams to highlighted identified exceptions and thematic trends, if any Adhere to expected deadlines as stated in the DOI’s and recommend appropriate process/DOI changes Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks systems, CDD systems, list management systems and other source systems related to screening Lead the TM/TBAML team for BAU , projects, MIS, reporting and other reports as required Key Responsibilities People & Talent Provide leadership to analysts and lead respective teams Allocation and queue management Engage with teams to ensure process streamlining and adherence to CAD Provide mentorship to new joinees to ensure team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps. Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team / senior management of any events which may have potential regulatory breaches (or where risk tolerances have been breached), internal CAD or other process breaches and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g.non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks. QC outcome including supervisory checks to be performed / shared with OR testing team for performance of CST/KCI. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group’s brand and values in CFCC [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills And Experience AML Knowledge Communication Skills. Qualifications 6 to 8 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual-first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description We are seeking a Senior Automation Developer to lead the design and development of automation solutions across our Observability and FinOps platforms. This role is key to enhancing monitoring, configuration, and operational efficiency in a hybrid infrastructure environment. You will work closely with Monitoring, SRE, FinOps, and Platform Engineering teams to build scalable automations using Rundeck, SaltStack Enterprise, Icinga, Zabbix, and CloudZero. As a senior-level developer, you are expected to influence automation strategy, design resilient solutions, and contribute to the overall reliability and cost-efficiency of our infrastructure. Key Responsibilities Design, implement, and maintain automation workflows using Rundeck, SaltStack Enterprise, and custom scripting (Python, Bash, or equivalent). Integrate and automate monitoring alerting processes with Icinga and Zabbix. Collaborate with FinOps teams to extend CloudZero automation for anomaly detection, tagging, and cost insights. Develop self-service operations and orchestration through Rundeck job templates and SaltStack state modules. Create and maintain infrastructure-as-code and configuration-as-code practices. Lead technical efforts in reducing manual toil across observability, monitoring, and cost reporting. Collaborate with the Observability Director to define KPIs for automation reliability and coverage. Review automation changes and support CI/CD pipelines for automation delivery. Provide technical mentorship to junior developers and contribute to knowledge-sharing across teams. Document automation workflows, processes, and best practices. Stay current with industry trends and emerging tools to continuously improve automation strategies. Qualifications Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 5+ years in automation, DevOps, or infrastructure engineering roles. Strong scripting experience (Python, Bash, or PowerShell). Experience with SaltStack Enterprise (states, grains, pillars, orchestration). Hands-on experience with Rundeck (job development, ACLs, plugins). Familiarity with Icinga and Zabbix monitoring systems, especially custom checks and alerting logic. Experience integrating automation with APIs and event-driven systems. Knowledge of cloud cost optimization concepts and FinOps practices; experience with CloudZero is a plus. Proficient with Git, CI/CD tools, and version-controlled automation workflows. Comfortable working in hybrid cloud environments (AWS, Azure, or GCP). Ability to troubleshoot automation issues and provide timely solutions. Excellent communication and stakeholder engagement skills. Experience with Ansible tool is a plus Experience with monitoring and logging tools Preferred Qualifications: Experience designing alerting automation workflows (e.g., auto-remediation, smart escalation). Experience with cloud services (e.g., AWS Lambda, Azure Functions) Knowledge of Prometheus and Grafana is a plus. Experience building internal developer/self-service platforms. Certifications in automation tools or cloud platforms (e.g., SaltStack Certified Engineer, AWS DevOps Engineer). Background in infrastructure monitoring, observability SLO/SLA management, or FinOps. Background in business process re-engineering or Six Sigma methodologies. Understanding of DevOps practices in an automation context. Additional Information Your health and well-being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. About QAD Compensation packages based on experience and desired skill set QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Location Country India Work Location Mumbai Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job The role ensures compliance with customer agreements, budget ownership, workforce planning, engagement, crew retention, and service delivery. This position acts as the primary interface between Seafarer, Fleet Management, Crewing Operations, and external stakeholders, ensuring execution of crew-related activities. Key Responsibilities And Tasks Crew Management & Service Delivery Ensures all duties and responsibilities are carried out in accordance with VMS, national and international statutory requirements. Works closely with the Fleet Cell and Marine HR to ensure service delivery as per customer contracts. Functions as the escalation point for all crew-related matters, collaborating with Fleet Managers and Crewing Operations to resolve issues. Ensures that Crew Management delivers on KPIs agreed upon between client, Fleet Cells, and Crew Management, including budget ownership for crew operations. Ensures the diligent usage of ShipSure as the system of record for all crewing activities and drives it with other teams for their crew and vessels. Crew Planning & Workforce Management Responsible for crew engagement and crew welfare. Maintains an effective crew rotation plan for assigned vessels, ensuring consistency with global planning principles and as guided by Global Pool Managers. Identifies candidates for vacancies using fleet crew pools and recruitment when needed. Escalates critical vacancies to RCMP and Global Pool Manager when necessary. Works proactively and as guided by the Global Pool Manager to maintain and balance crew pool strength, including managing crew surpluses and reallocations. Supports fleet takeovers by identifying suitable seafarers for vessel transition. Works closely with the Global Pool Manager and supports building career progression plans for seafarers and ensures performance monitoring through appraisals. Identifies and addresses crew retention risks by working with key stakeholders Budget Management & Operational Efficiency Owns and manages the Vessel budget, including annual renewals, negotiation with customers and reporting. Owns and manage budget preparation by providing insights on wages, benefits, and crewing costs in collaboration with the P&L team. Schedules and reports on service performance and budget reviews, recommending actions to support continuous improvement. Compliance, Industrial Relations & HSSEQ Support Ensures compliance with maritime regulations, flag state requirements, and industrial relations for assigned fleets. Manages urgent crew changes and vacancies through the effective utilization of the V.Ships seafarer pool. Assists HSSEQ in accident investigations related to crewing and supports the implementation of corrective/preventive actions. Drive data quality and comply with Quality Assurance process (Audit) Stakeholder Engagement & Process Improvement Participate in the new business proposal preparation and review as well as new business onboarding process. Collaborates proactively with internal and external stakeholders, including seafarers to ensure outstanding service delivery. Be familiar with and promote V.Group and Marine HR services and initiatives. Provides feedback on ShipSure enhancements and other crewing process improvements. Works digitally with V.Crew Connect, ShipSure BI, and other digital tools to streamline operations. Delivers client reports, ensuring transparency and data-driven insights into seafarer management and operational performance. What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential Maritime or shipping industry experience Knowledge of crew operations, planning, and workforce management. Proven customer service mindset and ability to build strong relationships with stakeholders. Excellent organizational, and problem-solving skills. Strong collaboration and influencing skills to drive change and improvement. Ability to manage budgets, reports, and performance KPIs effectively. Excellent communication skills, with an ability to negotiate and resolve conflicts effectively. Good technology and data analysis proficiency. Desirable Proficiency in ShipSure and planning tools functionality. Multinational work experience Applications Close Date 03 Aug 2025 Show more Show less

Our Company Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment. What You’ll Do This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Changes, across AWS, Azure & Google Cloud Platforms. Few core responsibilities though not limited to would be as below. The Cloud Ops Administrator is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure/GC) Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support. Supporting the onsite teams with migration from On premise to Cloud for customers Implementing security best practices, and analyzing the partner compatibility Manages and coordinates all activities necessary to implement the Changes in the environment. Ensures Change status, progress and issues are communicated to the appropriate groups. Views and implements the process lifecycle and reports to upper management. Evaluates performance metrics against the critical success factors and assures actions for streamline the process. Perform Change related activities documented in the Change Request to ensure the Change is implemented according to plan Document closure activities in the Change record and completing the Change record Escalate any deviations from plans to appropriate TLs/Managers Provide input for the ongoing improvement of the Change Management process Manage and support 24x7 VaaS environments for multiple customers. Devise and implement security, operations best practices. Implementing development, production environment for data warehousing cloud environment Backup, Archive and Recovery planning and execution of the cloud-based data warehouses across all the platforms AWS/Azure/GC resources. Ensuring SLA are met during implementing the change Ensure all scheduled changes are implemented within the prescribed window First level of escalation for team members First level of help/support for team members Who You’ll Work This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Cases, Incidents, Changes, across Azure & Google Cloud Platforms. This will be reporting into Delivery Manager for Change Ops What Makes You a Qualified Candidate Minimum 6-8 years of IT experience in a Systems Administrator / Engineer role. Minimum 4 years of Cloud hands-on experience (Azure/AWS/GCP). Cloud Certification ITIL or other relevant certifications are desirable Service Now / ITSM tool day to day Operations Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term What You’ll Bring 4 Year Engineering Degree or 3 Year Masters of Computer Application. Excellent oral and written communication skills in the English language Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations Thorough understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape Implement and support new and existing customers on VaaS infrastructure. Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc. ) and have experience with orchestration to develop a cloud solution. Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms: Azure Managed responsibilities as a Shift lead Should have experience in Enterprise VPN and Azure virtual LAN with data center Knowledge of monitoring, logging and cost management tools Hands-on experience with database architecture/modeling, RDBMS and No-SQL. Should have good understanding of data archive/restore policies. Teradata Basic If certified with VMware skills will be added advantage. Working experience in Linux administration, Shell Scripting. Working experience on any of the RDBMS like Oracle//DB2/Netezza/Teradata/SQL Server,MySQL. Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. Show more Show less

Detection and Response Analyst - MDR We are looking for SOC Analysts with a passion for cybersecurity to join us. As a Detection and Response Analyst you will work with Rapid7’s advanced tools to investigate and triage high priority security events. About The Team Rapid7’s Managed Detection and Response (MDR) team is built from the ground up to bring motivated and passionate security talent face to face with emerging threats, practical challenges, and evil at scale. Our MDR service uses an impact-driven mindset to focus efforts on effective solutions, encouraging personal and technical innovation within the SOC. MDR provides 24/7/365 monitoring, threat hunting, incident response, and more with a focus on endpoint detection and behavioral intelligence. About The Role As a Detection and Response Analyst in Rapid7’s SOC, you will be responsible for identifying and analyzing malicious activity in a multitude of customer environments. You will be enabled to complete investigation scaling in complexity from simple account compromises and commodity malware infections, to complex web server compromises and zero-day vulnerability exploitation. Your Customer Advisor colleagues will be responsible for direct communication with the customers, enabling you to dedicate your efforts to analysis. Your fellow analyst colleagues will be available to answer questions, provide guidance, and assist you in investigations if you need help. In This Role, You Will Utilize Rapid7’s world-class software and threat intelligence to identify potential compromises in customer environments. Conduct investigations into a variety of malicious activity on workstations, servers, and in the cloud. Write an Incident Report for each investigation you complete, which follows MITRE’s ATT&CK Framework and includes your own forensic, malware, and root-cause analysis. Communicate with Customer Advisors regarding investigation findings, Requests For Information from clients, and remediation and mitigation recommendations. Communicate with other analysts to share new intelligence regarding tactics, techniques, and trends utilized by threat actors. Provide continuous input to Rapid7’s Threat Intelligence and Detection Engineering team regarding new detection opportunities. The Skills You’ll Bring Include Understanding of core operating system concepts in Windows, MacOS/Darwin, and Linux. This includes at least a basic understanding of common internal system tools and directory structures. A fundamental understanding of how threat actors utilize tactics such as lateral movement, privilege escalation, defense evasion, persistence, command and control, and exfiltration. Practical experience gained through CTF and HTB challenges, as well as personal or professional usage of common penetration testing tools such as Mimikatz, Metasploit modules, BloodHound, etc. Experience with hands-on analysis of forensic artifacts and/or malware samples. Passion for continuous learning and growth in the cybersecurity world. Effective collaboration within the SOC and between departments. Dedication to putting each customer’s needs and concerns at the forefront of all decision making. We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact. Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next. Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges. Show more Show less

Our Company Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment. What You’ll Do This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Changes, across AWS, Azure & Google Cloud Platforms. Few core responsibilities though not limited to would be as below. The Cloud Ops Administrator is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure/GC) Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support. Supporting the onsite teams with migration from On premise to Cloud for customers Implementing security best practices, and analyzing the partner compatibility Manages and coordinates all activities necessary to implement the Changes in the environment. Ensures Change status, progress and issues are communicated to the appropriate groups. Views and implements the process lifecycle and reports to upper management. Evaluates performance metrics against the critical success factors and assures actions for streamline the process. Perform Change related activities documented in the Change Request to ensure the Change is implemented according to plan Document closure activities in the Change record and completing the Change record Escalate any deviations from plans to appropriate TLs/Managers Provide input for the ongoing improvement of the Change Management process Manage and support 24x7 VaaS environments for multiple customers. Devise and implement security, operations best practices. Implementing development, production environment for data warehousing cloud environment Backup, Archive and Recovery planning and execution of the cloud-based data warehouses across all the platforms AWS/Azure/GC resources. Ensuring SLA are met during implementing the change Ensure all scheduled changes are implemented within the prescribed window First level of escalation for team members First level of help/support for team members Who You’ll Work This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Cases, Incidents, Changes, across Azure & Google Cloud Platforms. This will be reporting into Delivery Manager for Change Ops What Makes You a Qualified Candidate Minimum 6-8 years of IT experience in a Systems Administrator / Engineer role. Minimum 4 years of Cloud hands-on experience (Azure/AWS/GCP). Cloud Certification ITIL or other relevant certifications are desirable Service Now / ITSM tool day to day Operations Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term What You’ll Bring 4 Year Engineering Degree or 3 Year Masters of Computer Application. Excellent oral and written communication skills in the English language Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations Thorough understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape Implement and support new and existing customers on VaaS infrastructure. Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc. ) and have experience with orchestration to develop a cloud solution. Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms: Azure Managed responsibilities as a Shift lead Should have experience in Enterprise VPN and Azure virtual LAN with data center Knowledge of monitoring, logging and cost management tools Hands-on experience with database architecture/modeling, RDBMS and No-SQL. Should have good understanding of data archive/restore policies. Teradata Basic If certified with VMware skills will be added advantage. Working experience in Linux administration, Shell Scripting. Working experience on any of the RDBMS like Oracle//DB2/Netezza/Teradata/SQL Server,MySQL. Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. Show more Show less

Division Department Sub Department 1 Job Purpose Maintain, upkeep and execute processes of stores with regard to direct/indirect material, area of work, material handling equipment and storage etc. as per safety compliance, cGMP norms and QMS to support, execute and coordinate in functioning of stores processes. Key Accountabilities (1/6) Execute the store operations like receipt, dispensing and dispatch etc. materials as per cGMP procedure to avoid any cross contamination & to achieve manufacturing targets Execute the dispensing activities as per the plan Weigh, count and verify materials as per purchase order and receipt documents and store materials in designated area Manage the dispensing activity to ensure compliance to cGMP Dispense the materials required for manufacturing, stock transfer and exports as per cGMP norms Ensure cross contamination of material is prevented while handling by following all procedure strictly Key Accountabilities (2/6) Maintain the online documentation & area as per cGMP guidelines and regulatory requirements to avoid any deviation Review the status labelling of materials to ensure correct labelling is performed by quality Perform status labelling for equipment and accessories Monitor logs and area on day-to-day basis to avoid any deviation during internal and external inspection Update data entries in online documentation to avoid data integrity Key Accountabilities (3/6) Dispose the scrap generated periodically in stores to remove blockage and ensure smooth store operations Ensure segregation and removal of scrap material by coordinating with housekeeping Minimise scrap related hazards through the risk management processes Key Accountabilities (4/6) Maintain safety in the store operations by complying to safety norms to reduce the incidences and accidents Monitor the store assistants to use proper safety appliances while handling materials during receipt and dispensing Identify and report possible hazards and handle (storage, receipt , issuance) hazardous materials safely Key Accountabilities (5/6) Prepare receipts and issue materials on time by coordinating with purchase and user department to ensure required material is positioned in scheduled time Indent of materials as per correct quantity & delivery schedule from purchase department Manage material receipts while adhering to relevant SOP & store the goods as per the required storage condition Account the receipts of materials by making GRN Issue materials to user department by following SOP as per given schedule Key Accountabilities (6/6) Review stock of materials and store goods in appropriate conditions to reduce materials damage due to improper storage and for smooth production activity, and update in the system Monitor and record the environmental conditions of area and equipment Store the goods in designated places as per required storage conditions Carry out the reconciliation of reviewed physical stocks and update the effect of reconciled stocks in system Major Challenges Delay in delivery time due to frequent changes in the production plans and shifting priorities. Erratic delivery time by production. Overcome by conducting status meetings, escalation and continuous follow ups Delay in routine work due to system failure and issue of slips. Overcome by training from SMEs and manually working to reduce idle time Key Interactions (1/2) Manufacturing for dispensing planning (Weekly) Packing for prioritization of production (Weekly) Quality Control for release and sampling (Daily) Quality Assurance for discrepancies and non-conformances (Daily) Purchase for receipts (Daily) Accounts for invoice submission (Daily) Planning prioritize production (Daily) Customs for re-warehousing (Daily) Safety for safety norms and approval of destruction material (Daily) Engineering for maintenance issues (Daily) Housekeeping for sanitization (Daily) Key Interactions (2/2) Equipment Supplier for dispatch related (Need Basis) Transporters for deliveries (Need Basis) Courier for tracking of materials monthly Government authorities for stamping of weights (yearly) Pest Control Services for pest related issues (Daily) Dimensions (1/2) Average number of GRN for raw material / packing material : 300 per month Average number of materials removed (expired/rejection) : 50 per month Average number of dispatches : 30 per month Achieve internal OTIF more than 90% Achieve Zero reportable accidents / incidences during manufacturing Achieve 0% errors in online documentation Meet 100% compliance to SOP and safety regulations Maintaining proper storage condition (100%) 100% Clearance/disposal of non-moving/rejected materials Dimensions (2/2) Key Decisions (1/2) Bin Allocation Handling of material at designated place Set priority for dispensing of a particular material as per manufacturing requirements Set priority for unloading of vehicle of a particular consignment Key Decisions (2/2) Improvements in store operations, facility and documents to Section Head – Stores Education Qualification Graduate or D. Pharm Relevant Work Experience 0-2 years of experience with exposure to stores operations, preferably in a pharma company with regulatory approvals Show more Show less

Job Title: VP-Digital Expert Support Lead Experience : 12 + Years Location : Pune Position Overview The Digital Expert Support Lead is a senior-level leadership role responsible for ensuring the resilience, scalability, and enterprise-grade supportability of AI-powered expert systems deployed across key domains like Wholesale Banking, Customer Onboarding, Payments, and Cash Management . This role requires technical depth, process rigor, stakeholder fluency , and the ability to lead cross-functional squads that ensure seamless operational performance of GenAI and digital expert agents in production environments. The candidate will work closely with Engineering, Product, AI/ML, SRE, DevOps, and Compliance teams to drive operational excellence and shape the next generation of support standards for AI-driven enterprise systems. Role-Level Expectations Functionally accountable for all post-deployment support and performance assurance of digital expert systems. Operates at L3+ support level , enabling L1/L2 teams through proactive observability, automation, and runbook design. Leads stability engineering squads , AI support specialists, and DevOps collaborators across multiple business units. Acts as the bridge between operations and engineering , ensuring technical fixes feed into product backlog effectively. Supports continuous improvement through incident intelligence, root cause reporting, and architecture hardening . Sets the support governance framework (SLAs/OLAs, monitoring KPIs, downtime classification, recovery playbooks). Position Responsibilities Operational Leadership & Stability Engineering Own the production health and lifecycle support of all digital expert systems across onboarding, payments, and cash management. Build and govern the AI Support Control Center to track usage patterns, failure alerts, and escalation workflows. Define and enforce SLAs/OLAs for LLMs, GenAI endpoints, NLP components, and associated microservices. Establish and maintain observability stacks (Grafana, ELK, Prometheus, Datadog) integrated with model behavior. Lead major incident response and drive cross-functional war rooms for critical recovery. Ensure AI pipeline resilience through fallback logic, circuit breakers, and context caching. Review and fine-tune inference flows, timeout parameters, latency thresholds, and token usage limits. Engineering Collaboration & Enhancements Drive code-level hotfixes or patches in coordination with Dev, QA, and Cloud Ops. Implement automation scripts for diagnosis, log capture, reprocessing, and health validation. Maintain well-structured GitOps pipelines for support-related patches, rollback plans, and enhancement sprints. Coordinate enhancement requests based on operational analytics and feedback loops. Champion enterprise integration and alignment with Core Banking, ERP, H2H, and transaction processing systems. Governance, Planning & People Leadership Build and mentor a high-caliber AI Support Squad – support engineers, SREs, and automation leads. Define and publish support KPIs , operational dashboards, and quarterly stability scorecards. Present production health reports to business, engineering, and executive leadership. Define runbooks, response playbooks, knowledge base entries, and onboarding plans for newer AI support use cases. Manage relationships with AI platform vendors, cloud ops partners, and application owners. Must-Have Skills & Experience 12+ years of software engineering, platform reliability, or AI systems management experience. Proven track record of leading support and platform operations for AI/ML/GenAI-powered systems . Strong experience with cloud-native platforms (Azure/AWS), Kubernetes , and containerized observability . Deep expertise in Python and/or Java for production debugging and script/tooling development. Proficient in monitoring, logging, tracing, and alerts using enterprise tools (Grafana, ELK, Datadog). Familiarity with token economics , prompt tuning, inference throttling, and GenAI usage policies. Experience working with distributed systems, banking APIs, and integration with Core/ERP systems . Strong understanding of incident management frameworks (ITIL) and ability to drive postmortem discipline . Excellent stakeholder management, cross-functional coordination, and communication skills. Demonstrated ability to mentor senior ICs and influence product and platform priorities. Nice-to-Haves Exposure to enterprise AI platforms like OpenAI, Azure OpenAI, Anthropic, or Cohere. Experience supporting multi-tenant AI applications with business-driven SLAs. Hands-on experience integrating with compliance and risk monitoring platforms. Familiarity with automated root cause inference or anomaly detection tooling. Past participation in enterprise architecture councils or platform reliability forums Show more Show less