35637 Escalation Jobs - Page 18

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep...

Senior Network Engineer (CISCO) Exp: 10+yrs Remote (Anywhere in India) Full-time permanent position with Vivid Edge Corp. The Senior Network Engineer is HIGHLY SKILLED in all areas of Network based technologies. This individual must have extensive background in Cisco. The Senior Network Engineer will be responsible for designing, planning and implementing high level as well as departmental projects with little or no supervision. Such projects include, but are not limited to, the configuration, installation and troubleshooting of routers, switches, wireless controllers and firewalls as well as implementation and support of Cisco Prime, Cisco Defense Orchestrator (CDO), DNA-Center (DNA-C), Sol...

Job Title: Project Coordinator – RPO & Sales Operations Location: Chennai, Tamil Nadu Work Schedule: Monday to Saturday, 10:00 a.m. – 7:00 p.m. (Second Saturday Holiday) Hours may vary on occasion, depending on workload. Job Type: Full-time, On-site Experience : 2 to 6 years Salary: As per industry norms Job Overview: We are seeking a highly organized and proactive Project Coordinator to manage and support end-to-end project operations across Recruitment Process Outsourcing (RPO) and Sales Operations & Enablement (SO&E) functions. The role involves planning, scheduling, coordinating, and tracking project activities to ensure seamless execution and timely delivery for both internal teams and ...

Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive t...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Job Title Field Service Engineer - CT Job Description Work Location: Jaipur Job Summary The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of servi...

Role - Senior Network Engineer Timings - 6 PM IST to 3 AM IST Role - Full-time/consultant should can also apply 1.Azure Native Security + SD-WAN = Secure, Optimized Cloud Connectivity 2.⁠ ⁠Palo Alto tool expert 3. Cisco Catalyst, Nexus, and Meraki switches/APs. 4.SD-WAN (SilverPeak preferred). 5.Azure networking (NSGs, VNets, UDRs) 10+ years of hands-on experience in network engineering and support. Strong foundational knowledge of network troubleshooting and protocols. Experience with: Palo Alto firewalls, Panorama, Prisma Access. Cisco Catalyst, Nexus, and Meraki switches/APs. SD-WAN (SilverPeak preferred). Azure networking (NSGs, VNets, UDRs). Site-to-site VPNs and IPsec tunnels. Excellen...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

About This Role Wells Fargo is seeking a Associate Operations Processor In This Role, You Will Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 14 Oct 2025 Job posting m...

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a f...

About This Role Wells Fargo is seeking a Business Execution Consultant In This Role, You Will Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strat...

Job Title: Assistant Manager – Inside Sales (SME) Department: Yatra for Business Location: Gurugram Reports To: Manager – SME About the Department Yatra for Business is the corporate travel arm of Yatra.com, offering a comprehensive self-booking platform (SaaS solution) integrated with Yatra’s extensive travel supply and operations support. The Inside Sales team drives lead engagement, funnel management, and client activations across multiple lead sources, supported by strong product, tech, and operations capabilities. Role Overview The Assistant Manager – Inside Sales will lead a team of sales executives responsible for converting inbound leads into active corporate accounts. The role requi...

About This Role Wells Fargo is seeking a Business Execution Consultant In This Role, You Will Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strat...

About This Role Wells Fargo is seeking a Software Engineer (Java full stack). In This Role, You Will Participate in low to moderately complex initiatives and projects associated with the technology domain, including installation, upgrades, and deployment efforts Identify opportunities for service quality and availability improvements within the technology domain environment Design, code, test, debug, and document for low to moderately complex projects and programs associated with technology domain, including upgrades and deployments Review and analyze technical assignments or challenges that are related to low to medium risk deliverables and that require research, evaluation, and selection o...

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities The Real Time Analyst is responsible for ...

About This Role Wells Fargo is seeking a Payroll Associate Manager. In This Role, You Will Manage the accurate processing of payroll but may also include coordinating operational activities amongst the team, handling escalations, participating in User Acceptance System Testing, training and documenting standard operating procedures Supervise entry to mid-level roles in transactional or tactical low complexity tasks to ensure timely completion, quality and compliance of payroll information Help define enterprise wide standards for practices of financial controls related to payroll activities and compliance; assist team in career development and assigning stretch goals Supervise and guide othe...

About This Role Wells Fargo is seeking a Associate Operations Processor. In This Role, You Will Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree ...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

We are #Hiring !!! 91Trucks is a rapidly growing commercial vehicle marketplace headquartered in Gurugram. Our mission is to provide a comprehensive, hassle-free solution for all commercial vehicle needs, catering to buyers, sellers, and fleet operators. We work closely with dealer partners, financial institutions, and service providers to ensure a seamless buying experience by offering expert guidance, financing options, and after-sales support. Designation: #RetailStoreManager Location: #Mumbai Experience: Minimum #5years of experience in #sales or #retail. Responsibilities • Take complete ownership of the store's #P&L management. • Lead and manage a #team of 10-20 employees. • Achieve mon...

Join our Team About this opportunity: The L3 RAN Level Assurance Engineer is responsible for 2nd-level assurance and fault management across RAN technologies (2G/3G/4G/5G). The role focuses on triaging and resolving jeopardy alerts and customer-impacting faults within defined SLAs/WLAs, coordinating with field operations, L2/L3 teams, vendors and customers, and maintaining high operational standards in a 24x7 environment. What you will do: Monitor, triage and resolve jeopardy alerts and fault tickets within SLA/WLA targets. Perform initial ticket triage: analyse fault tickets, determine root cause where possible, and route accurately to L2/L3 or external vendors with clear instructions. Main...

Job Overview Weare seeking a results-driven Sales Executive to join our dynamic team. The primary focus of this role is to drive revenue growth by initiating and expanding relationships with new and existing insurers. The ideal candidate will possess a strong sales background, excellent communication skills, and a passion for delivering outstanding customer service. This role also involves managing escalations to ensure a seamless experience for our clients. Key Responsibilities RevenueGrowth: ○ Develop and execute strategies to acquire new insurer partnerships. ○ Drive volume growth with existing insurers by identifying opportunities for expansion. ○ Setandachieve sales targets to meet or e...

We are looking for a level 2 Help Desk Analyst. The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc) Should act as a POC for escalation calls Responsibilities Monitor performance and report on metrics Oversee day-to-day operation, ensure SLA is met. Motivate and inspire team members, fostering a sense of collaboration and accountability. Manage Help Desk SOPS and address training needs in the team Clear concise communication - should have 3+ years of voice experience and 1 year in a supervisor role Ability to work under pressure and manage multiple tasks simultaneously. Requirements and skills Willingness to work in a 24 x 7 shift based scenario Ticket logging ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role Develop and implement corrective and preventive actions to address recurring or systemic issues identified through major incident management. Conduct post-incident reviews and lessons learned sessions to identify root causes; contributing factors; and opportunities for improvement. Mo...

We're Hiring! Position: Team Leader – Customer Service Nature of work: On-Site Location: Electronic City, Bangalore Shift: Rotational (Day) | Workdays: 6 Days/Week (1 Rotational Off) Experience: 2+ Years in BPO | 1+ Year as Team Lead Education: Any Graduate Salary Up to 4.5lpa 🎯 What We’re Looking For: ✔️ Strong experience in customer support ✔️ Proven leadership in a BPO environment ✔️ Excellent communication & problem-solving skills ✔️ Hands-on experience with escalation management. ✔️ Only immediate joiner Virtual Interviews

Job Description Industry: General Insurance / Insurance Broking / Insurance Surveyor Location: Mumbai Experience: 12+ years Reporting To: Business Head/Vertical Head Role Summary The role holder will lead the claims function across all Specialty lines of business, ensuring efficient, compliant, and client-centric claims handling. The role involves strategic overview, operational excellence, and stakeholder management to drive timely and fair claim settlements. Key Responsibilities Strategic Leadership Define and implement claims strategy aligned with business goals. Lead and mentor a team of claims professionals. Claims Operations Oversee end-to-end claims lifecycle across Specialty Claims l...