19520 Escalation Jobs - Page 20

Job Description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. Principal Responsibilities Ensure the growth of RBWM business for the branch in line with INM Strategic Plan / AOP projection. Contributes to area/ branch profitability. A good understanding of HSBC customer proposition and in depth knowledge about the broad range of products and services offered by RBWM. Monitors and implements best practices across the region. Ensure a consistently high level of product and service delivery across the branch Anticipating customer needs and working with sales team to respond appropriately. Coach the team to achieve business goals and effectively meet customer need Share all examples of best practise to drive overall customer experience. Handles customer complaints efficiently within the SLA to the TCF(Transparency and Consent Framework) standards. Develop and maintain good customer relations Inculcate HSBC values and ensure the TCF(Transparency and Consent Framework ) principles are applied in spirit by all across the region. Emphasize on and drive effective customer contact management Contributes to enhancing the Bank’s image and visibility in the market place. Contribute to subordinate development and boosting branch morale at all times Manage, develop and coach all customer facing sales and service staff, creating an environment to exceed individual and branch goals. Ensure visibility on the bank floor and facilitate excellent customer service. Display high standards around HSBC values and behaviour. Accountable for the line management, sales management and coaching of sales and service team. Support the recruitment of new members into the team, based on Bank standard process. Ensure the EDRAS model is followed effectively and the right product, service and solutions are offered to the customer Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP(Politically Exposed Person) acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP (Politically Exposed Person) LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail Responsible for ensuring that mandatory education / training and other compliance objectives are included in the performance objectives and are completed in a timely manner. To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Manage and drive the collective performance of the sales & service team. Maintains and enhances the operational standards and efficiency. Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Adherence to the highest standards of risk management, control and compliance and global standards. Proactively assisting management in identifying and containing money laundering risk, reporting suspicions monitoring procedures and controls and fostering a compliance culture. Ensures all mandatory risk and compliance training is completed by team members on time. Ensure all PEPs that are SCCs are assigned to a named Relationship Manager for management of the inherent risks relating to the PEP relationship. Requirements Minimum Bachelor’s degree / Graduation or as required for the role, whichever is higher High energy and a tenacious approach Excellent sales and people management skills Customer driven with a strong focus on meeting needs, sales quality and standards of service Strong interpersonal communication skills, especially in motivation, coaching and team leadership A strong sense of ownership, responsibility and accountability Ability to respond to and lead change on a personal and team level Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Skill required: Marketing Operations - Web Content Management Designation: Web Developer Senior Analyst Qualifications: BSc/Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Assigned and aligned to region (US, LatAM, EURCAN, AsiaPac), the Digital Project Manager will be the primary point of contact to stakeholders for digital production execution. The DPM will be responsible for demand management, scope management and domain expertise to manage the production, publication and maintenance of digital materials for the Brand including websites, banners, emails, newsletters, mobile content and promotional campaigns to the highest international standard for function, design and innovation. They would also do budget management and campaign measurement and reporting activities. Person with marketing background, project management skills and exposure in managing international clients preferred. The person should be able to plan, prioritize and handle business escalations effectively. The Person needs to closely work with the marketing team and provide constructive solutions for their digital marketing platform and will be responsible for end to end digital delivery. Primary point of contact to stakeholders for MCM Campaign execution Maintain and communicate project plans, manage status meetings and updates Liaison for supporting functions: digital production, IT, fulfillment, call center, etc. Ensure deliverables are in compliance with standards (cookbooks, metrics tagging, standard consent language, etc) Campaign reporting activities, including: measurement planning, post launch monitoring , campaign report delivery and communication to key stakeholders Global – Engage with International MCM Operations to ensure seamless delivery of global programs to the regions What are we looking for? At least 3-7 years experience in the following field (level of experience requirements will vary by brand they interface with) Project management – Worked in international projects in the capacity of PM Internet Information technology B2C & B2B portal environment Internet Information technology and B2C & B2B portal environment experience should have been around 3 or more of the following: Content Management – Exposure in creation of web content for cross functional entities Database management – Understand the concept of consumer data being captured in a backend database. Reporting and Tracking – Exposure to analyzing web traffic reports using different tracking tools Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform , eCommerce, SEO, mobile marketing etc Operational Requirements Time Management: Impeccable time management and organizing skills; ability to handle tight deadlines and multiple projects Client Management: representing the service, aligning scope and managing expectations Demand Management- Managing workplans for the Delivery team, adjusting the capacity with the inflow of demand from client and working priority list with the Brand team Escalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the Business Budget management- Prepare and track digital budget for the Brand per fiscal Team management- Have a fair amount of people management skill to get the work done from the delivery team to meet the quality standard. Self starter and able to highlight issues and risk soft skill- Leadership skill- Person should be able to lead the entire project and delivery team with end –to end ownership Excellent communication skills to build relationship with the client keeping the geographical and cultural difference in mind Person is expected to understand the solution well and provide tactical consulting to the Brand and marketing team related to their digital space Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts A plus: PMP Certified Agile Certified Scrum Certified Six Sigma Certified The day-to-day in a nutshell: Typically, a digital project manager will be: Managing projects for the respective market/Therapeutic area Liaising and updating stakeholders on the status of projects Troubleshooting and advising clients on problems and solutions Tracking the project deliverables and matching those with agreed deadlines Reporting on success criteria for delivered projects by measuring results Keeping track of latest digital campaign trends and analyzing digital behavior Hands-on / Conceptual Technical Skills Required: Background in digital project management working on campaigns from initial briefing to delivery Multi-tasker with ability to juggle many projects Agency experience with strong communication skills, both written and verbal Passion for IT, e-commerce and digital projects Creative flair and innovative approach Building a personal relationship with key client staff. Succesful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of services. Excellent communication around issues and opportunities – get things done, make things to happen. Collaborating with Sr. management on client account management and growth and opportunities. Ensuring operations teams are aware of expectative and business needs. Service reporting and sponsoring service delivery meetings. Working with the client and operations teams to identify and manage service improvement activities., BSc,Any Graduation

Skill required: Marketing Operations - Operations Management Designation: Marketing Engagement Specialist Qualifications: BSc Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Assigned and aligned to region (US, LATAM, EURCAN, Asia Pacific), the Digital Project Manager will be the primary point of contact to stakeholders for digital production execution. The DPM will be responsible for demand management, scope management and domain expertise to manage the production, publication, and maintenance of digital materials for the Brand including websites, banners, emails, newsletters, mobile content and promotional campaigns to the highest international standard for function, design and innovation. They would also do budget management and campaign measurement and reporting activities. Person with marketing background, project management skills and exposure in managing international clients preferred. The person should be able to plan, prioritize and handle business escalations effectively. The Person needs to closely work with the marketing team and provide constructive solutions for their digital marketing platform and will be responsible for end-to-end digital delivery. Primary point of contact to stakeholders for MCM Campaign execution Maintain and communicate project plans, manage status meetings and updates Liaison for supporting functions: digital production, IT, fulfillment, call center, etc. Ensure deliverables follow standards (cookbooks, metrics tagging, standard consent language, etc) Campaign reporting activities, including measurement planning, post launch monitoring, campaign report delivery and communication to key stakeholders Global – Engage with International MCM Operations to ensure seamless delivery of global programs What are we looking for? Agile Project Management Client Management Program Management The successful candidate will have: At least 4-9 years’ experience in the following field (level of experience requirements will vary by brand they interface with) Project management – Worked in international projects in the capacity of PM Internet Information technology B2C & B2B portal environment ? Internet Information technology and B2C & B2B portal environment experience should have been around 3 or more of the following: Content Management – Exposure in creation of web content for cross functional entities Database management – Understand the concept of consumer data being captured in a backend database. Reporting and Tracking – Exposure to analyzing web traffic reports using different tracking tools Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform, eCommerce, SEO, mobile marketing etc Operational Requirements Time Management: Impeccable time management and organizing skills; ability to handle tight deadlines and multiple projects Client Management: representing the service, aligning scope and managing expectations Demand Management- Managing workplans for the Delivery team, adjusting the capacity with the inflow of demand from client and working priority list with the Brand team Escalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the Business Budget management- Prepare and track digital budget for the Brand per fiscal Team management- Have a fair amount of people management skill to get the work done from the delivery team to meet the quality standard. Self-starter and able to highlight issues and risk Soft skills Leadership skill- Person should be able to lead the entire project and delivery team with end –to end ownership Excellent communication skills to build relationship with the client keeping the geographical and cultural difference in mind Person is expected to understand the solution well and provide tactical consulting to the Brand and marketing team related to their digital space Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Hands-on / Conceptual Technical Skills Required: Background in digital project management working on campaigns from initial briefing to delivery Multi-tasker with ability to juggle many projects Agency experience with strong communication skills, both written and verbal Passion for IT, e-commerce, and digital projects Creative flair and innovative approach Building a personal relationship with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of services. Excellent communication around issues and opportunities – get things done, make things to happen. Collaborating with Sr. management on client account management and growth and opportunities. Ensuring operations teams are aware of expectative and business needs. Service reporting and sponsoring service delivery meetings. Working with the client and operations teams to identify and manage service improvement activities A plus: PMP Certified Agile Certified Scrum Certified Six Sigma Certified The day-to-day in a nutshell: Typically, a digital project manager will be: Managing projects for the respective market/Therapeutic area Liaising and updating stakeholders on the status of projects Troubleshooting and advising clients on problems and solutions Tracking the project deliverables and matching those with agreed deadlines Reporting on success criteria for delivered projects by measuring results Keeping track of latest digital campaign trends and analyzing digital behavior

Skill required: Marketing Operations - Operations Management Designation: Marketing Engagement Specialist Qualifications: BSc Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Assigned and aligned to region (US, LATAM, EURCAN, Asia Pacific), the Digital Project Manager will be the primary point of contact to stakeholders for digital production execution. The DPM will be responsible for demand management, scope management and domain expertise to manage the production, publication, and maintenance of digital materials for the Brand including websites, banners, emails, newsletters, mobile content and promotional campaigns to the highest international standard for function, design and innovation. They would also do budget management and campaign measurement and reporting activities. Person with marketing background, project management skills and exposure in managing international clients preferred. The person should be able to plan, prioritize and handle business escalations effectively. The Person needs to closely work with the marketing team and provide constructive solutions for their digital marketing platform and will be responsible for end-to-end digital delivery. Primary point of contact to stakeholders for MCM Campaign execution Maintain and communicate project plans, manage status meetings and updates Liaison for supporting functions: digital production, IT, fulfillment, call center, etc. Ensure deliverables follow standards (cookbooks, metrics tagging, standard consent language, etc) Campaign reporting activities, including measurement planning, post launch monitoring, campaign report delivery and communication to key stakeholders Global – Engage with International MCM Operations to ensure seamless delivery of global programs What are we looking for? Agile Project Management Client Management Program Management The successful candidate will have: At least 4-9 years’ experience in the following field (level of experience requirements will vary by brand they interface with) Project management – Worked in international projects in the capacity of PM Internet Information technology B2C & B2B portal environment ? Internet Information technology and B2C & B2B portal environment experience should have been around 3 or more of the following: Content Management – Exposure in creation of web content for cross functional entities Database management – Understand the concept of consumer data being captured in a backend database. Reporting and Tracking – Exposure to analyzing web traffic reports using different tracking tools Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform, eCommerce, SEO, mobile marketing etc Operational Requirements Time Management: Impeccable time management and organizing skills; ability to handle tight deadlines and multiple projects Client Management: representing the service, aligning scope and managing expectations Demand Management- Managing workplans for the Delivery team, adjusting the capacity with the inflow of demand from client and working priority list with the Brand team Escalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the Business Budget management- Prepare and track digital budget for the Brand per fiscal Team management- Have a fair amount of people management skill to get the work done from the delivery team to meet the quality standard. Self-starter and able to highlight issues and risk Soft skills Leadership skill- Person should be able to lead the entire project and delivery team with end –to end ownership Excellent communication skills to build relationship with the client keeping the geographical and cultural difference in mind Person is expected to understand the solution well and provide tactical consulting to the Brand and marketing team related to their digital space Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Hands-on / Conceptual Technical Skills Required: Background in digital project management working on campaigns from initial briefing to delivery Multi-tasker with ability to juggle many projects Agency experience with strong communication skills, both written and verbal Passion for IT, e-commerce, and digital projects Creative flair and innovative approach Building a personal relationship with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of services. Excellent communication around issues and opportunities – get things done, make things to happen. Collaborating with Sr. management on client account management and growth and opportunities. Ensuring operations teams are aware of expectative and business needs. Service reporting and sponsoring service delivery meetings. Working with the client and operations teams to identify and manage service improvement activities A plus: PMP Certified Agile Certified Scrum Certified Six Sigma Certified The day-to-day in a nutshell: Typically, a digital project manager will be: Managing projects for the respective market/Therapeutic area Liaising and updating stakeholders on the status of projects Troubleshooting and advising clients on problems and solutions Tracking the project deliverables and matching those with agreed deadlines Reporting on success criteria for delivered projects by measuring results Keeping track of latest digital campaign trends and analyzing digital behavior

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.

At PwC, our teams in Scaled Engineering Services are dedicated to delivering reliable, scalable, and cost-effective technology solutions that enable clients to achieve operational excellence and business agility. These teams apply technical expertise and a strong service-oriented mindset to support the design, development, deployment, and maintenance of enterprise-grade IT systems and applications. Senior professionals in this role will lead the end-to-end execution of complex technology programs, ensuring high-quality delivery aligned with client expectations, timelines, and budgets. With a strong grounding in delivery governance and technical leadership, drive program planning, solution implementation, and continuous improvement across multi-disciplinary teams. Scaled Engineering Services – Senior Manager Job Description Driven by commitment to operational excellence, as a Senior Manager in Scaled Engineering Services, you act as a trusted delivery advisor, using your expertise and leadership to drive successful execution of complex technology programs. You foster high-performing, collaborative teams by mentoring talent, resolving delivery challenges, and ensuring alignment with client goals. With a strong focus on accountability, communication, and continuous improvement, you apply sound judgment to manage risks, deliver value, and uphold the highest standards of delivery excellence. Examples Of The Skills, Knowledge, And Experiences You Need To Lead And Deliver Value At This Level Include But Are Not Limited To: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Lead the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements. Additional Job Description The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Software Engineering team, you will lead and manage a mid-to-large sized engineering team across multiple locations, ensuring team performance and delivery quality. As a Senior Manager you will serve as a strategic advisor, leveraging your knowledge to drive project success while fostering a culture of continuous improvement and learning. This role offers the chance to innovate processes, manage complex project lifecycles, and collaborate with global teams to deliver exceptional results. Responsibilities Lead and oversee a mid-to-large sized engineering team across various locations Confirm team performance and exceptional project delivery Act as a strategic advisor, utilizing knowledge to enhance project outcomes Foster a culture of continuous improvement and learning within the team Innovate processes to simplify project lifecycles and enhance effectiveness Collaborate with global teams to achieve remarkable results Drive initiatives that promote operational excellence and team development Utilize sound judgment to navigate complex project challenges What You Must Have Bachelor's Degree 15+ years of experience in IT services, with proven expertise in project delivery, team leadership, and client communication Oral and written proficiency in English Proven expertise in project delivery and team leadership Strong background in managing project lifecycle activities including planning, execution, risk management, and client reporting Good understanding of enterprise technology landscapes, modern delivery methodologies (Agile, Waterfall, Hybrid), and governance models Expertise in designing and managing scalable cloud architectures using AWS / Azure, or GCP, including serverless and containerized solutions Excellent collaboration and communication skills Strong problem-solving skills Passion for mentoring and developing team members Good Understanding of CI/CD process and also ability to participate in design for deployment. What Sets You Apart Master's Degree preferred Good understanding and work experience in Messaging frameworks like Kafka, and Event Driven Frameworks Good understanding in data intensive applications like NoSQL/SQL databases for high-throughput applications Leading and managing engineering teams across locations Collaborating with global delivery leads and stakeholders Overseeing end-to-end project delivery and compliance Driving project governance through key metrics tracking Managing workforce planning and team deployment Acting as a key escalation point for delivery issues Driving team development and continuous upskilling Supporting business development and proposal contributions Scaled Engineering Services – Senior Manager What Sets You Apart Master's Degree preferred Good understanding and work experience in Messaging frameworks like Kafka, and Event Driven Frameworks Good understanding in data intensive applications like NoSQL/SQL databases for high-throughput applications Leading and managing engineering teams across locations Collaborating with global delivery leads and stakeholders Overseeing end-to-end project delivery and compliance Driving project governance through key metrics tracking Managing workforce planning and team deployment Acting as a key escalation point for delivery issues Driving team development and continuous upskilling Supporting business development and proposal contributions

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.

Skill required: Marketing Operations - Operations Management Designation: Marketing Engagement Specialist Qualifications: BSc Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Assigned and aligned to region (US, LATAM, EURCAN, Asia Pacific), the Digital Project Manager will be the primary point of contact to stakeholders for digital production execution. The DPM will be responsible for demand management, scope management and domain expertise to manage the production, publication, and maintenance of digital materials for the Brand including websites, banners, emails, newsletters, mobile content and promotional campaigns to the highest international standard for function, design and innovation. They would also do budget management and campaign measurement and reporting activities. Person with marketing background, project management skills and exposure in managing international clients preferred. The person should be able to plan, prioritize and handle business escalations effectively. The Person needs to closely work with the marketing team and provide constructive solutions for their digital marketing platform and will be responsible for end-to-end digital delivery. Primary point of contact to stakeholders for MCM Campaign execution Maintain and communicate project plans, manage status meetings and updates Liaison for supporting functions: digital production, IT, fulfillment, call center, etc. Ensure deliverables follow standards (cookbooks, metrics tagging, standard consent language, etc) Campaign reporting activities, including measurement planning, post launch monitoring, campaign report delivery and communication to key stakeholders Global – Engage with International MCM Operations to ensure seamless delivery of global programs What are we looking for? Agile Project Management Client Management Program Management The successful candidate will have: At least 4-9 years’ experience in the following field (level of experience requirements will vary by brand they interface with) Project management – Worked in international projects in the capacity of PM Internet Information technology B2C & B2B portal environment ? Internet Information technology and B2C & B2B portal environment experience should have been around 3 or more of the following: Content Management – Exposure in creation of web content for cross functional entities Database management – Understand the concept of consumer data being captured in a backend database. Reporting and Tracking – Exposure to analyzing web traffic reports using different tracking tools Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform, eCommerce, SEO, mobile marketing etc Operational Requirements Time Management: Impeccable time management and organizing skills; ability to handle tight deadlines and multiple projects Client Management: representing the service, aligning scope and managing expectations Demand Management- Managing workplans for the Delivery team, adjusting the capacity with the inflow of demand from client and working priority list with the Brand team Escalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the Business Budget management- Prepare and track digital budget for the Brand per fiscal Team management- Have a fair amount of people management skill to get the work done from the delivery team to meet the quality standard. Self-starter and able to highlight issues and risk Soft skills Leadership skill- Person should be able to lead the entire project and delivery team with end –to end ownership Excellent communication skills to build relationship with the client keeping the geographical and cultural difference in mind Person is expected to understand the solution well and provide tactical consulting to the Brand and marketing team related to their digital space Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Hands-on / Conceptual Technical Skills Required: Background in digital project management working on campaigns from initial briefing to delivery Multi-tasker with ability to juggle many projects Agency experience with strong communication skills, both written and verbal Passion for IT, e-commerce, and digital projects Creative flair and innovative approach Building a personal relationship with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of services. Excellent communication around issues and opportunities – get things done, make things to happen. Collaborating with Sr. management on client account management and growth and opportunities. Ensuring operations teams are aware of expectative and business needs. Service reporting and sponsoring service delivery meetings. Working with the client and operations teams to identify and manage service improvement activities A plus: PMP Certified Agile Certified Scrum Certified Six Sigma Certified The day-to-day in a nutshell: Typically, a digital project manager will be: Managing projects for the respective market/Therapeutic area Liaising and updating stakeholders on the status of projects Troubleshooting and advising clients on problems and solutions Tracking the project deliverables and matching those with agreed deadlines Reporting on success criteria for delivered projects by measuring results Keeping track of latest digital campaign trends and analyzing digital behavior

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.

Position Summary... What you'll do... Position: Operations Manager – Accounts Receivable (AR) Location: Chennai Company: Walmart Global Tech Industry: Healthcare Revenue Cycle Management / BPO Employment Type: Full- 🎯 Role Objective Job summary: Join Walmart's dynamic Health & Wellness Operations Team as an associate and play a key role in driving the operational excellence and growth of our healthcare services. In this position, you will oversee and optimize the daily operations of our Health & Wellness division, ensuring seamless integration of retail and clinical services – Walmart has their Own Pharmacy in which they deal with Optical, Vision & Dental care. About Team: We have a team of total 55 associate, 45 in USA + 10 in India at this point and we have plan to expand the team in India, Chennai. We offer our expertise in Coding, Account receivable, Cash Posting & Ancillary business (backend operations). 📌 What You'll Do... Team Leadership & Performance Management: Manage a team of 50–80 Full-Time Equivalents (FTEs), including work allocation, performance reviews, and training initiatives. Implement productivity and quality benchmarks, conduct regular one-on-one sessions, and oversee Performance Improvement Plans (PIPs). Operational Oversight: Ensure adherence to departmental policies and procedures in line with corporate standards. Monitor and manage key performance indicators (KPIs) such as Days in AR, Unposted Cash, and denial rates. Client Interaction & Escalation Management: Serve as the primary point of contact for client communications, handling escalations and ensuring client satisfaction. Participate in client calls, providing updates on performance metrics and addressing concerns proactively. Reporting & Analysis: Generate and analyze internal and client-facing reports, identifying trends and areas for improvement. Utilize tools like MS Excel to prepare daily, weekly, and monthly operational metrics reports. Process Improvement: Identify opportunities for process enhancements using methodologies like Lean Six Sigma. Collaborate with cross-functional teams to implement automation and efficiency initiatives. Compliance & Quality Assurance: Ensure compliance with healthcare regulations, including Medicare and Medicaid guidelines. Maintain thorough knowledge of CMS 1500 & UB04 forms, ICD & CPT codes, and payer-specific requirements. What You'll Bring... Education: Graduate in any discipline from a recognized educational institute. Experience: Minimum of 10 years in billing and AR follow-up within a hospital or healthcare environment. At least 2 years in a supervisory or leadership role. Technical Skills: Proficiency in MS Word, Excel, PowerPoint, and Outlook. Familiarity with medical billing software and payer portals. Communication: Excellent written and verbal communication skills. Skills: Strong analytical and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Demonstrated leadership qualities and decision-making capabilities. 🕒 Work Environment Shift: Open to night shifts to align with US client operations. Work Setup: Willingness to work in a Work-From-Office (WFO) setup. Location Flexibility: Chennai only About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in accounting, finance, information technology, business, or related area and 1 year's experience in accounting, finance, information technology, business, or related area. Option 2: 3 years' experience in accounting, finance, information technology, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. 1 year’s experience leading cross-functional teams., Master's degree in accounting, finance, information technology, business, or related area. Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2237205

Who We Are Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We are committed to investing 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg JCI Asia-Pacific Linkedin: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/ Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive Job Title: HR Business Partner Reports To: HR Leader – FCOE, Pune Position Summary Pune Business Center (PBC) is JCI’s first Financial Center of Excellence (FCOE) in India. The FCOE operates as a customer focused business partner to both Corporate and the Business Units. It provides centralized, efficient and cost-effective financial accounting and transaction processing within a robust control environment. This role will have the responsibility as HR partner for functional teams at PBC. This role must deliver best in class human resource programs and policies to best achieve organization’s objectives. The incumbent will be a member of the India HR Field Solutions team. Job Description Partner with Team Managers to build an innovative, dynamic & high-performance culture Recommend and support formulation of Human Resources policies and objectives on any topic associated with employee relations for the IBC Determines, recommends and executes employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation Operationalize, execute and administer global or regional processes in support of key HR programs and delivery objectives. Manages day-to-day administration of HR processes to ensure timely and accurate execution of transactions Drive Learning and development initiatives in alignment with PBC training needs and enterprise training programs for the responsible Business towers Drive continuous improvement initiatives for enhancing the employee experience and measure effectiveness Facilitate the HR processes and initiatives for performance management, organization design, employee engagement and organization talent review for the Tower Conduct HR interviews, Offer reviews and new joiner induction for the functional teams Determine grass root level engagement needs for various employee segments, design and drive initiatives and recognition program for the functional teams across the center Assists with employee communication and feedback through meetings, employee focus group and one-on-one meetings Help drive retention by counselling employees, resolving issues of conflict before the need for escalation arises, manage exit interviews, identifying areas of improvement based on exit interview data, counsel managers on employment issues, coach employees by always making oneself available and approachable as a point of contact in situations requiring HR intervention Plan and organize team-building events and assist in cultivating a collaborative, friendly and fun work environment at the Center

The Credit Portfolio Analyst II is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties globally. Job Responsibilities: Conduct risk assessments and client credit analyses with supervision. Escalate credit concerns and updates to senior risk and business managers. Support the proposal of risk mitigation actions by staying informed of related developments in the portfolio and industry, and by understanding the credit process, policies, and Citi's risk appetite. Assist with portfolio review preparation and the conduct of stress tests. Assist in the preparation of risk review materials for proactive risk management and to present to internal stakeholders. Assist in monitoring credit portfolio limits to ensure compliance with risk appetite limits. Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team. Build working relationships with various teams across the bank, including deal, coverage, and product teams. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Support compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty. Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures. Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes. Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness. Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements. Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals. Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-2 years of experience in credit risk analysis or consumer banking Programming skills in SAS, SQL, Python, Knowledge Studio, SAS E-miner in mainframe, UNIX and PC environments Highly proficient in Excel/pivot tables and PowerPoint A good understanding of credit life cycle Familiarity with data interpretation and ability to challenge decisions based on data analysis. Clear and concise written and verbal communication. Adds value and contributes to the success of the team. Ability to work with little direction and in a team. Problem-solving skills to identify, analyze, and challenge basic problems. Adaptability and flexibility to respond to ad-hoc requests and changes in the regulatory environment. Education : Bachelor's degree/University degree or equivalent experience Support unsecured credit strategic initiatives and analytics team in simplification and standardization of Risk Appetite Framework, Pricing Initiatives and Reporting to drive business forward. Perform cross portfolio analytics to support leadership and 2nd line. ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Portfolio Credit Risk Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Credit Portfolio Analyst II is an intermediate-level position responsible for conducting credit reviews, portfolio monitoring, portfolio reporting/MIS, and identifying credit trends by organizing and analyzing large amounts of data and providing in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and make recommendations that influence decisions of key business partners in the Risk Management. Job Responsibilities: Conduct risk assessments and client credit analyses with supervision. Contribute to the development of new techniques and improvement of processes and workflows by applying in-depth disciplinary knowledge and integrating subject matter and industry expertise within Risk Management. Escalate credit concerns and updates to senior risk and business managers. Support the proposal of risk mitigation actions by staying informed of related developments in the portfolio and industry, and by understanding the credit process, policies, and Citi's risk appetite. Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, reconciliation, and quality testing. Research customer and/or management queries using risk systems and data and support ad-hoc risk policy analyses and projects as required. Manage risk levels for the entire credit spectrum across multiple products and retail formats and prepare risk management presentations for senior management. Support compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. Provide input into the risk analysis of tools used to monitor Credit Risk Exposure Assist in the preparation of risk review materials for proactive risk management and to present to internal stakeholders. Assist in monitoring credit portfolio limits to ensure compliance with risk appetite limits. Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty. Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures. Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes. Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization. Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities. Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team. Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness. Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements. Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals. Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals. Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community. Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development. Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities. Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2+ years of experience in credit risk analysis or corporate banking Experience in financial analysis, accounting, and valuation. Knowledge of credit and banking products, credit analytics, risk assessment, and transaction execution. Familiarity with data interpretation and ability to challenge decisions based on data analysis. Ability to interpret data, make sound decisions, and challenge the basis of the analysis. Proven ability to remain organized in a fast-paced environment, managing multiple projects. Proven interpersonal, organizational and analytic skills. Understands and of various risk factors including stress testing, collateral risk and volatility, concentration risks, and liquidity, with demonstrated experience in reviewing these factors and challenging any discrepancies. Clear and concise written and verbal communication. Ability to work with little direction and in a team. Problem-solving skills to identify, analyze, and challenge basic problems. Familiarity with risk management software and other relevant technologies. Adaptability and flexibility to respond to ad-hoc requests and changes in the regulatory environment. Experience in using analytical packages like SAS, Essbase, MS Office (Excel, PowerPoint), Tableau. Education : Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Portfolio Credit Risk Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities: Conduct client profile reviews for customer accounts Review all information and documentation ensuring compliance with local regulation and Citi standards Update KYC forms and client profiles according to policy requirements Follow up with clients to ensure information is received before due dates Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Experience in banking operations, preferably in the client account opening and pre-requirements process Education: Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Business KYC ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. We are currently seeking an experienced professional to join the WPB team. Role Purpose The PRM & SPRM role are client facing roles. Playing a integral part of HSBC RBWM flagship offering of ‘’Premier Banking’’ To grow and nurture HSBC Premier relationships (the HNI segment of the PLB customer base) and achieve business targets as laid down and in accordance with the business plan To facilitate a single point of contact for all Premier customers, anticipate needs and provide required banking/financial advisory services. The jobholder to ensure that high quality customer service is provided to customers in line with Global Premier Service Standards. The identification of opportunities for wealth reviews and delivering wealth solutions as an adviser are amongst the key activities to achieve your goals as complied with local regulatory requirement. All this needs to be achieved by keeping the highest standards of integrity towards the bank and clients and the regulatory requirements. Principal Accountabilities Impact on the Business / Function Maximize profit and achievement of the growth of Premier clients portfolio Achieve agreed financial targets by development of existing and new relationships Build effective relationships with clients to retain and develop sustainable relationships Complete regular reviews with clients to understand their current and long term needs and advise them on the products and services that help them achieve their goals Effective use of tools and information to drive client service delivery and RBWM performance Maintain a minimum standard of qualifying Premier clients within portfolio as stated by Group Build a high personal and corporate profile in the community in which you are based. Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brand Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals Establish and agree client contact strategies in line with Group operating models Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date Demonstrate excellent understanding of client needs, recommend appropriate products and services, and achieve closure of sales Customers / Stakeholders Own the client relationship with HSBC Maintain a deep understanding and technical knowledge of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients and maximize revenues for Global Wealth and the Group Maintain highest standard of excellence in client service across the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching clients Monitor client satisfaction data implementing portfolio level improvements Work with the broader branch, support and direct teams to ensure achievement of the business performance measures by delivering differentiated products and services to the client Leadership & Teamwork To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered Proactively support others through direct and indirect actions beyond activities particular to this role Collaborate with the wider team to deliver the Branch RBWM Performance measures and plan to support the multi-channel client journey Establish and maintain strong working relationships with colleagues in the wider RBWM businesses and others as appropriate to service client needs Operational Effectiveness & Control Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines Agree and manage lending facilities within any agreed Approval Authority (RAA) Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss Adhere to selling process and sales quality requirements Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges The bank seeks to grow its RBWM business through an efficient operation and the pursuit of providing clients with globally consistent experiences, excellent service, cross selling products and services appropriate to client needs in order to enhance that value. In the face of fierce competition in this segment the bank is seeking to grow the significance of this group in their contribution to our business. The Premier segment typically comprises clients with Total Relationship Balances of 25lakhs or more. We should also recognise our responsibility to the community in which we operate and improve the bank’s profile within those communities building economic value for the bank and its shareholders. The range of competitors and products has established an increased financial awareness in clients, creating demand for increased experience and skill at PRM level. A Premier Relationship Manager requires the following key attributes: Excellent sales and people management skills Client driven with a strong focus on quality of service Strong interpersonal communication skills A strong sense of ownership, responsibility and accountability An excellent understanding of financial planning, wealth management and understanding client need The jobholder forms an integral part of the wider HSBC management team. As part of this wider team the jobholder is expected to identify opportunities in their day to day activities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Commercial and Private Bank. Role Context The jobholder will own and manage a portfolio of clients with Total Relationship balance of 25 lacs or more The jobholder has prime responsibility for: Maximising growth in their portfolio and achieving the RBWM plan/metrics Leading Premier activities to ensure opportunities are identified and client needs are met effectively, maximising all available resources. Compliance with the relevant Group standards including GHQ and the Regulatory organization as applied to the implementation of the RBWM strategy in their country Jobholder will hold Lending Approval authorities appropriate to their role. The job holder operates within the approved operating and strategic plan process to develop the RBWM business. Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Portfolio Size of Total Relationship Value of 25 lakhs or more per customer Portfolio Size of Premier clients or number of relationships as dictated by market requirements Growth in Income, balances, clients volumes, number of clients, etc.. Requirements Knowledge & Experience Bachelor's degree with relevant experience Minimum of 5-8 years of Relationship management work experience with high net worth clients. Evidence of strong sales results in insurance and investment products Relationship management experience with high net worth clients Strong technical skills in wealth management Strong communication, client focus and influencing skills Strong sales orientation, networking and portfolio management skills Sound knowledge of financial services products and services and the client relationship management system Understanding of business banking client segment and products and services Local regulatory & license requirements - job holder should possess valid licenses with accreditation on wealth management and qualification as required by country Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment Able to communicate well in English and local languages Accreditations IRDA and AMFI certifications are mandatory Leadership Capabilities Have an understanding of the immediate regional Global Wealth strategy and the ability to plan own activities accordingly Be ambitious about providing the highest standards of delivery to colleagues and clients Show ability to set stretch goals for self and the ability to deliver these with courage and tenacity Be authentic and show ability to engage with colleagues and clients to deliver at pace Make considered decisions that protect HSBC & Global Wealth values, reputation and businesses Technical Capabilities Global Wealth Management - Relationship Manager Technical Capabilities Client Skills Client focus Sales orientation Portfolio management Communicating & influencing Business Acumen Marketplace knowledge Business understanding Solutions Premier products and services HSBC services and propositions Processes Risk and compliance Business processes Tools and systems Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Useful Link Link to Careers Site: Click HERE You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Job Description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. Principal Responsibilities Ensure the growth of RBWM business for the branch in line with INM Strategic Plan / AOP projection. Contributes to area/ branch profitability. A good understanding of HSBC customer proposition and in depth knowledge about the broad range of products and services offered by RBWM. Monitors and implements best practices across the region. Ensure a consistently high level of product and service delivery across the branch Anticipating customer needs and working with sales team to respond appropriately. Coach the team to achieve business goals and effectively meet customer need Share all examples of best practise to drive overall customer experience. Handles customer complaints efficiently within the SLA to the TCF(Transparency and Consent Framework) standards. Develop and maintain good customer relations Inculcate HSBC values and ensure the TCF(Transparency and Consent Framework ) principles are applied in spirit by all across the region. Emphasize on and drive effective customer contact management Contributes to enhancing the Bank’s image and visibility in the market place. Contribute to subordinate development and boosting branch morale at all times Manage, develop and coach all customer facing sales and service staff, creating an environment to exceed individual and branch goals. Ensure visibility on the bank floor and facilitate excellent customer service. Display high standards around HSBC values and behaviour. Accountable for the line management, sales management and coaching of sales and service team. Support the recruitment of new members into the team, based on Bank standard process. Ensure the EDRAS model is followed effectively and the right product, service and solutions are offered to the customer Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP(Politically Exposed Person) acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP (Politically Exposed Person) LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail Responsible for ensuring that mandatory education / training and other compliance objectives are included in the performance objectives and are completed in a timely manner. To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Manage and drive the collective performance of the sales & service team. Maintains and enhances the operational standards and efficiency. Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Adherence to the highest standards of risk management, control and compliance and global standards. Proactively assisting management in identifying and containing money laundering risk, reporting suspicions monitoring procedures and controls and fostering a compliance culture. Ensures all mandatory risk and compliance training is completed by team members on time. Ensure all PEPs that are SCCs are assigned to a named Relationship Manager for management of the inherent risks relating to the PEP relationship. Requirements Minimum Bachelor’s degree / Graduation or as required for the role, whichever is higher High energy and a tenacious approach Excellent sales and people management skills Customer driven with a strong focus on meeting needs, sales quality and standards of service Strong interpersonal communication skills, especially in motivation, coaching and team leadership A strong sense of ownership, responsibility and accountability Ability to respond to and lead change on a personal and team level Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Seeking a highly motivated, Networking Professional to provide the day-to-day support and maintenance networks in Azure/AWS clouds environments and physical locations all of the world as a part of the global NOC (Network Operations Center) Team. Primary tasks include to supervise the operation of the network, solving problems in cooperation with customers and participate in the development of the network. Main accountabilities: Management of routers, switches, firewalls, IPS, load balancers, network components of Azure and AWS cloud environments etc. Review & analysis vulnerability scans reports. Conduct Network vulnerability remediations. Ensure smooth operation of communication networks in order to provide maximum performance and availability. Protects system by defining access privileges, control structures, and resources. Recognizes issues by identifying thresholds, reporting violations. Implements security improvements by assessing existing landscape, anticipating requirements. Defining security standards across the existing environments. Monitor the company’s defences, track unauthorized intrusions, and protect the company’s ICT systems. Develop, update, and implement security measures and controls. Evaluate, upgrade and support network infrastructure (patch and maintenance). Resolve complex problems. Act as an escalation point to lower tiers. Escalate to higher tiers. Monitor and analyse network traffic Develop and upgrade existing network documentation Design network architecture at the global level 24x7x4 on-call service rota. Your Profile Bachelor's degree in a technical discipline (Computer Science, Telecommunication, etc.) or equivalent experience. At least 3-4 years of managing large scale network. 5 years IT network infrastructure delivery experience. Hands-on experience with at least one of the following cloud environments: Azure or AWS. In-depth knowledge of Azure and AWS connectivity, cloud network architecture components, routing in cloud environments, security groups, load balancing, and cloud DNS solution. Design IDS & IPS systems to prevent network attacks. Analyse the source of security breaches. Recommend and implement security tools and anti-malware software. Determine, adapt, and maintain corporate security procedures and policies. Inform management of security vulnerabilities. Experience with the vulnerability management software tools. Designing firewalls layout across the entire ICT landscape. Act on privacy breaches and malware threats. What You'll Love About Working Here You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Description Company: Tick Your Tour Pvt. Ltd. Position: Senior Finance Manager Location: Chennai Reporting To: Managing Director / CEO Salary Ranges: ₹ ₹50,000 Post-Probation Salary: ₹55,000 per month (Fixed) upon successful completion of the 6-month probation period Job Summary Overview The Senior Finance Manager will oversee the company’s complete financial operations, compliance, banking, taxation, legal coordination, HR finance oversight, and process optimisation. The role requires strategic thinking, leadership, and strong coordination skills to maintain the financial health of the organisation while ensuring legal and statutory compliance across all branches. Key Responsibilities 1. Financial Compliance File monthly GST returns across four states. Submit monthly PF & ESI returns and manage MCA filings as required. Handle income tax return filings and quarterly TDS returns, including challans. Perform monthly professional tax checks for all branches. 2. Financial Operations & Follow-Ups Coordinate auditor meetings and manage IT filing processes. Perform weekly and monthly financial performance analysis. Plan, implement, and manage loan and investment strategies. Oversee day-to-day accounting activities and documentation in Zoho Books. Conduct regular reviews with accounts teams to ensure accuracy and compliance. Implement fraud detection measures and perform detailed verification checks. Manage capital injections (e.g., ₹5 lakhs) and assigned ticketing waiver processes. 3. TDS & Taxation Prepare Meta TDS reports and manage related courier documentation. Verify TDS links, process monthly TDS payments, and track reimbursements. 4. Banking Relationships Liaise with relationship managers across multiple banking partners. Oversee multi-currency card top-ups and dollar portal transactions. Maintain OD accounts and manage loan-related transactions. 5. Legal Coordination Identify and onboard new legal advisors. Manage consultations and ongoing cases with existing advocates. 6. Franchise & Business Expansion Oversee franchise agreements and compliance. Support legal and operational processes for branch relocations (e.g., CBE shifting). 7. Finance Team Management & Organisational Culture Cultural balance and equitable work distribution. Conduct daily restructuring and optimise finance team operations when necessary. Maintain wrap-up meetings and bi-weekly grievance sessions. Implement daily reporting and escalation systems for early detection of fraud or irregularities. 8. Human Resource Management & Communication Tracking Conduct monthly Airtel SIM audits and ensure proper SIM card usage checks. Monitor offline employee activity and maintain the Airtel employee dashboard. Prepare and submit weekly recruitment reports. Supervise, guide, and train HR team members, including onboarding newly appointed HR staff. Qualifications & Skills · Bachelor’s or Master’s degree in Finance, Accounting, or related field. · Minimum 3 to 4 years of experience in financial management. · Strong knowledge of GST, TDS, PF, ESI, and corporate tax regulations. · Proficient in Zoho Books, MS Excel, and financial reporting systems. · Proven leadership, communication, and team management abilities. · High attention to detail and ability to work under pressure to meet strict deadlines. Benefits: · Leave: 2 leaves per month (Casual & Sick Leave) · Work Flexibility: Work-from-home options available · Long-Term Rewards: ESOP eligibility after 5 years with excellent performance · Compensatory Offs: For work on holidays or extended shifts · Connectivity: Separate SIM card provided for official communication · Retirement Benefits: Provident Fund (PF) included · Career Growth: Structured increments and development program

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. Job Description Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. Servicer-1 works on various financial transactions and non-financial service requests received from Clients/Agent banks. Loan IQ is the System of Record to process all such transactions. Responsibilities Comprehending notices/incoming requests from Client/Agent Bank/Lenders and verifying/updating details in workflow tool Timely and accurate assignment of requests from workflow tool to processors Validating payment instructions/ notices and releasing advances/wires/notices to clients, lenders & Agent Banks on Loan IQ Actioning on periodic rate changes, rollovers, advances, payments, conversions on Loan IQ and Fronted Letter of Credit for Large Corporates Updating system of record while adhering to standard operating procedure and guidelines Managing manual matching and timely monitoring of wire matching automation, its reporting and working on manual matching Understanding of General Ledger postings and past dues Timely action, resolution and reconciliation of financial breaks/past dues and following escalation matrix as & when needed. Effective communication and coordination with fellow team members, managers, and other stakeholders (agent banks/lenders). Timely action on preparation and distribution of Delayed Investor Funding Report to stakeholders. Taking ownership of assigned portfolios/service requests/transactions and ensuring service request completions within turnaround time. Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy. Requirements Education B Com, M Com, MBA (graduation in finance stream) Certifications - If Any Experience Range 0-3 Years of relevant experience Foundational Skills Overview & Navigation of Loan IQ │ Advanced Overview & Navigation of iCon/GSS │ Advanced Overview & Navigation of Clearpar │ Advanced Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets │ Proficient Reconciliation - Understanding on GLs, Past dues etc. │ Proficient Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents │ Proficient Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance │ Proficient Attention to Detail │ Expert Communication Skill - Verbal/Written │ Advanced Flexible and Open-Minded │ Proficient Customer Focus │ Proficient Stakeholder Management & Network/Relationship Building │ Proficient Critical Thinking │ Proficient MS Office (Excel, Word, PowerPoint) │ Proficient Desired Skills Functional knowledge of AI/ML tools │ Proficient Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Proficient Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. │ Proficient Active Listening │ Proficient Team Building │ Proficient Numerical Ability │ Proficient Overview & Navigation of WorkFusion │ Proficient Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. │ Proficient Work Timings 6.30 PM IST - 03.30 AM IST (US Region) 7.30 PM IST – 4.30 PM IST (US Region)

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. Job Description Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. Servicer-1 works on various financial transactions and non-financial service requests received from Clients/Agent banks. Loan IQ is the System of Record to process all such transactions. Responsibilities Comprehending notices/incoming requests from Client/Agent Bank/Lenders and verifying/updating details in workflow tool Timely and accurate assignment of requests from workflow tool to processors Validating payment instructions/ notices and releasing advances/wires/notices to clients, lenders & Agent Banks on Loan IQ Actioning on periodic rate changes, rollovers, advances, payments, conversions on Loan IQ and Fronted Letter of Credit for Large Corporates Updating system of record while adhering to standard operating procedure and guidelines Managing manual matching and timely monitoring of wire matching automation, its reporting and working on manual matching Understanding of General Ledger postings and past dues Timely action, resolution and reconciliation of financial breaks/past dues and following escalation matrix as & when needed. Effective communication and coordination with fellow team members, managers, and other stakeholders (agent banks/lenders). Timely action on preparation and distribution of Delayed Investor Funding Report to stakeholders. Taking ownership of assigned portfolios/service requests/transactions and ensuring service request completions within turnaround time. Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy. Requirements Education B Com, M Com, MBA (graduation in finance stream) Certifications - If Any Experience Range 0-3 Years of relevant experience Foundational Skills Overview & Navigation of Loan IQ │ Advanced Overview & Navigation of iCon/GSS │ Advanced Overview & Navigation of Clearpar │ Advanced Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets │ Proficient Reconciliation - Understanding on GLs, Past dues etc. │ Proficient Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents │ Proficient Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance │ Proficient Attention to Detail │ Expert Communication Skill - Verbal/Written │ Advanced Flexible and Open-Minded │ Proficient Customer Focus │ Proficient Stakeholder Management & Network/Relationship Building │ Proficient Critical Thinking │ Proficient MS Office (Excel, Word, PowerPoint) │ Proficient Desired Skills Functional knowledge of AI/ML tools │ Proficient Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Proficient Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. │ Proficient Active Listening │ Proficient Team Building │ Proficient Numerical Ability │ Proficient Overview & Navigation of WorkFusion │ Proficient Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. │ Proficient Work Timings 6.30 PM IST - 03.30 AM IST (US Region) 7.30 PM IST – 4.30 PM IST (US Region)

Job Description – VP – Fund Accounting About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers! Supervisory Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc. Role Specifics Lead accounting function, manage client experience and operational delivery. The role is based in India and responsible for implementing strategy and managing delivery. Ensure timeliness and accuracy across business. Act as command and control across Team to drive operational effectiveness, establishing a core competency for conversions across sectors and regions. Working with the COO and Executive team to explore, create, direct, manage and achieve agreed business objectives, including driving revenue and profit growth. Actively manage executive global stakeholders across Global HUBS, Global Delivery and Global Services Drive innovation, transformation and productivity, not only in India but globally across the delivery organization. Develop and lead a large team, fostering high performance and creating a destination for top talent. During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures. Assess impacts of regulatory changes. Identify and implement consistent operational best practices. Coordinate the implementation of new funds, systems and processes as well as assists with client conversions and other client projects. Serve on committees and help define and implement new company initiatives. Skills/Competency Parameter Differentiators Result-oriented with an ownership and accountability mindset Commercial acumen - Understanding of cost/budgets Lead/drive the same. Drive pays for performance and culture of performance differentiation. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams. Encourage and drive a culture of change and ideation. Individual Contributor Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role. Ensure that the highest level of the Code of Conduct is displayed in your behavior. Provide appropriate management information as required to support business unit decision making. Support the ‘Risk Excellence’ culture within the business. Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulation. Mandatory Skill Sets Candidates must have a college degree (accounting degree strongly preferred; business, finance or economics degree required) and 10 or more years of previous accounting and/or financial service operations experience. Candidates must possess solid business unit management experience on complex clients requiring a high level of client interaction. MBA and/or CP/ACCA are a plus. Knowledge of Fund structures, designs & hierarchies, standalone funds, master-feeder funds, and the role of each entity in the fund structure Knowledge of / experience with fund accounting technology, such as Invest One, Geneva, etc. Knowledge of upstream and downstream technology solutions to drive more automation levels in servicing complex fund structures is a plus. Additional Skill Sets Ability to lead large teams across multiple locations/+managing teams virtually. Strong problem solving and analytical skills. An ability to be a leader within their team, as well as be a leader amongst your peers. Strong communication, interpersonal, and organizational skills, which includes excellent time management and prioritization skills. Ability to communicate with various internal teams to resolve inquiries and understanding when to escalate. Lead by example and hold team accountable to culture traits. Candidates must demonstrate initiative, be able to perform well under pressure, and simultaneously handle multiple assignments and to work efficiently to meet client deliverables. Ability to identify and present cross-sell opportunities, excellent influencing skills. Strong Executive presence Ability to lead, influence & drive solutions & outcomes on Client calls. Ability to work with cross functional teams and Technology to influence & drive business outcomes. Ability to understand costs/budgets and manage too. Level Of Education/ Specific Qualifications Bachelor’s degree in commerce / economics with a specialization in Business, Accounting, Finance or equivalent experience preferred. Overall, 20 years or relevant experience, part of which must have been in a management or supervisory capacity. Proficient in the working knowledge of Equity and Fixed Income Securities and derivative products Understanding of operational functions within custody and / or Fund Accounting. Ability to provide technical expertise to resolve daily problems. Should have worked directly with clients and counterparties in a global context. Should have led operations at a global level, across countries & regions. Should have experience of end-to-end ownership of operations, with direct accountability on business, client and risk metrics (including losses) Demonstrated leadership beyond operations, working with Risk, Technology, Automation and Change groups to drive BAU and transformation. Experience in global locations is desired. Proven leadership skills as well as managing and developing a high performing operation team. Proven track record of achieving/exceeding financial goals through expense discipline and headcount management, experience on investment decisions is desired. Proven ability to generate innovation ideas, manage project pipeline and transform businesses. Demonstrated ability to manage, coach and influence colleagues and virtual team members. Ability to work within a collaborative environment to achieve results. Should be open to work in North American shift hours as needed by the business. Job ID: R-775497

Responsibilities As a member of the incident/Workorder/Change handling team , you will have the following accountabilities: Will be working as an SME for Zscaler Support in Operations for ZIA, ZPA and ZDX. Assess and orchestrate the current and planned security posture for NTT data’s Security infrastructure, providing recommendations for improvement and risk reduction. Identify and propose process improvements and identify opportunities for new processes and procedures to reduce risk. Support security incident response as required; First line responder to reported or detected incidents. Perform security research, analysis, security vulnerability assessments and penetration tests. Provide security audit and investigation support Monitor and track security systems for Vulnerability and respond to potential security Vulnerability. Provide support for the Vulnerability management program. Provide 24x7 support as operations team working in shifts. Participate in on-call system administration support including but not limited to weekends, holidays and after-business hours as required to service the needs of the business. Skills And Experience 4 to 5 years+ in Information Security space. Strong experiance in Service Now Ticketing tool, Dashboards and Integration. Strong experience with Zscaler ZIA, ZPA and ZDX. Strong experience with Vulnerability Management Program. Strong experience with Qualys Vulnerability Management Tool. Some good to have Experience with Crowdstrike EDR and SIEM. Strong experience with multiple network operating systems, including two or more of the following: Cisco iOS, Juniper ScreenOS or Junos, Fortinet FortiOS, CheckPoint GAiA, or Palo Alto Networks PAN-OS; Tanium, Rapid 7, Nessus, Nitro ESM, Symantec SEP, Symantec Message labs, Thales encryption, Allgress, Forecpoint, Blue coat, Firepower, Cisco ISE, Carbon Black, Titus, Encase Strong oral, written, and presentation abilities. Experiance with M365 Copilot. Some experience with Unix/Linux system administration. Strong experience with logging and alerting platforms, including SIEM integration. Current understanding of Industry trends and emerging threats; and Working Knowledge of incident response methodologies and technologies. Desirable Zscaler Certifications Associate and Professional for ZIA, ZPA and ZDX. Excellent Experiance in Zscaler ZIA, ZPA and ZDX. Experiance in Vulnerability Management Program. Experiance in Qualys Vulnerability Management Tool. Well-rounded background in network, host, database, and application security. Experience implementing security controls in a bi-modal IT environment. Experience driving a culture of security awareness. Experience administering network devices, databases, and/or web application servers. Professional IT Accreditations (CISM, CCSA, CCSE, JNCIA, CCNA, CISSP, CompTIA Security) Good to have. Abilities Non customer facing role but an ability to build strong relationships with internal teams, and security leadership, is essential act as Incident co-ordinator, for reviewing all security tools, ingesting incident data, tracking incident status, coordinating with internal and external assets to fulfill information requirements, and initiating escalation procedures. Document daily work and new processes. Embrace a culture of continuous service improvement and service excellence. Stay up to date on security industry trends.

Position: Capability Lead – Databricks (Director/ Enterprise Architect) Location: Chennai, Hyderabad, Bangalore or Noida (Hybrid)- No remote option available Duration: Full Time Reporting : Practice Head Budget: 30- 65 LPA (Depending on level of expertise) Notice Period: Immediate Joiner/ Currently Serving/ Notice is less than 60 days Level of experience: 12+ Years Shift Timings: 2 pm -11 pm IST. Overlap with EST time zone of 2 pm Job Summary As part of the leadership team for Data business, the role will be responsible for building and growing the Databricks capability within the organization. The role entails driving technical strategy, innovation, and solution delivery on the Databricks Unified Data Analytics platform. This leader will work closely with clients, delivery teams, technology partners, and internal stakeholders to define and deliver scalable, high-performance solutions using Databricks. Areas of Responsibility 1. Offering and Capability Development Design and enhance Databricks-based solutions, accelerators, and reusable frameworks Define architectural patterns and best practices for Lakehouse implementations Collaborate with Databricks alliance teams to grow partnership and co-sell opportunities 2. Technical Leadership Provide architectural oversight for Databricks engagements including Delta Lake, Unity Catalog, MLflow, and Structured Streaming Lead solution architecture and design in proposals, RFPs, and strategic pursuits Establish technical governance and conduct reviews to ensure standards compliance Act as a technical escalation point for complex use cases in big data and machine learning 3. Delivery Oversight Guide delivery teams through implementation best practices, optimization, and troubleshooting Ensure high-quality execution across Databricks programs with a focus on performance, scalability, and governance Drive consistent use of CI/CD, automation, and monitoring for Databricks workloads 4. Talent Development Build a specialized Databricks talent pool through recruitment, training, and mentoring Define certification and career paths aligned with Databricks and related ecosystem tools Lead internal community of practice sessions and promote knowledge sharing 5. Business Development Support Partner with sales and pre-sales to position Databricks-based analytics and AI/ML solutions Identify new use cases and business opportunities using the Databricks platform Participate in client discussions, workshops, and architecture review boards 6. Thought Leadership and Innovation Develop whitepapers, blogs, and PoVs showcasing advanced analytics and AI/ML use cases on Databricks Stay abreast of Databricks roadmap, product features, and industry developments Drive innovative solutioning using Databricks with modern data stack components Job Requirements 12–15 years of experience in Data Engineering, Analytics, or AI/ML, with 3–5 years of focused experience on Databricks Proficiency in architectural best practices in cloud around user management, data privacy, data security, performance and other non-functional requirements Proven experience delivering large-scale data and AI/ML workloads on Databricks Deep knowledge of Spark, Delta Lake, Python/Scala, SQL, and data pipeline orchestration Experience with MLOps, Feature Store, Unity Catalog, and model lifecycle management Certification preferred (e.g., Lakehouse Fundamentals, Data Engineer Associate/ Professional) Experience integrating Databricks with cloud platforms (Azure, AWS, or GCP) and BI tools Strong background in solution architecture, presales, and client advisory Excellent communication, stakeholder engagement, and leadership skills Exposure to data governance, security, compliance, and cost optimization in cloud analytics About Mastech InfoTrellis Mastech InfoTrellis is the Data and Analytics unit of Mastech Digital. At Mastech InfoTrellis, we have built intelligent Data Modernization practices and solutions to help companies harness the true potential of their data. Our expertise lies in providing timely insights from your data to make better decisions…FASTER. With our proven strategies and cutting-edge technologies, we foster intelligent decision-making, increase operational efficiency, and impact substantial business growth. With an unwavering commitment to building a better future, we are driven by the purpose of transforming businesses through data-powered innovation. (Who We Are | Mastech InfoTrellis) Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.