Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Position Background Analyst Customer Service Location: Bangalore Provide front line support for customer order entry, order expediting, quoting, returns, complaint, price/availability. Manage all the customer requests and be the conjunction between customer and Kennametal internal dept. procedure Providing the product availability, lead time, shipping information to external customers in the timely manner. Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for customer urgent order. Coordinate with warehouse and logistics staff to arrange on time shipment Manage Customer Complain in CRM system, arrange product repair, return/exchange Maintain the customer master data correctly Compile data and prepare reports in standard format REVIEW POSITION SPECIFIC QUESTIONS: (FOR PHONE INTERVIEW) Order entry Quote create customer returns handling end to end 3 to 5 yrs- Bangalore Excel and ppt exp mandatory industry exp- any Equal Opportunity Employer Show more Show less

DFIR/SOC Analyst · Expertise in Forensic Log Collection on Linux Machines · Proficient in acquiring system-level artifacts from Linux environments for digital forensic analysis. · Usage of Unix-like artifact collectors such as UAC (Unix Artifact Collector), Log2Timeline, Volatility, FTK, Encase, Eric Zimmerman's tools. · Development of Customized Scripts · Tailoring the default UAC script to fit specific incident response or investigation use cases including the Application logs. · Performance tuning to minimize system impact during live data acquisition. · Custom scripts for parsing and pattern based detection (Python, Bash, etc.) · Strong Understanding of Telecom Components · Familiarity with core telecom infrastructure such as: · Signaling systems (SS7, SIP, Diameter) · Network elements (MME, PGW, SGW, SIGTRAN, SPF, AMF, UPF, MSC, HLR, VLR, UDC, GTP etc.) · Bulk Analysis of Collected Artifacts · Triaging and prioritizing systems based on severity and presence of confirmed IOCs or TTPs. · Investigating a large number of systems in bulk using collected artifacts from Linux systems. · Leveraging automation and scripting (e.g., Python, Bash, YARA rules) to efficiently parse and analyze forensic data. · Identifying Indicators of Compromise (IOCs), suspicious behavior patterns, and anomaly detection. · Suspicious behavior patterns, including lateral movement, privilege escalation, and anomalous process execution. · Persistence mechanisms (e.g., rootkits, startup script modifications, backdoored binaries). · Timestamps for tampering or time-skewing to detect anti-forensic behavior. · Correlation of events across systems and timeframes to establish timelines and root causes. · Identification of Unauthorized Access, Unauthorized Configuration related changes, Malicious binaries, Persistence, Data Exfiltration, etc. · Support in post-incident activities such as RCA sessions or tabletop exercises. · Validation of Password reset activities. · Documentation and Reporting · Compilation of forensic findings into a structured and comprehensive report, including: • Executive summary • Technical findings with evidence • Timeline of events • Mapping the detections to MITRE TTPs • Recommendations for remediation and mitigation • Use case recommendation based on the TTPs. • Maintenance of internal documentation to support audit trails and reproducibility of analysis. · Interpersonal Skills · Ability to communicate complex technical findings effectively to both technical and non-technical audiences · Strong analytical and problem-solving skills, with attention to detail and accuracy · Self-driven and able to work effectively in high-stress situations, handling multiple incidents simultaneously · Demonstrated ability to work both independently and collaboratively within a team · Flexible in Shifts Show more Show less

We have an opportunity with a leading conglomerate company based out of Mumbai for the role of Customer Success Lead. Experience: 12-18 years Roles and responsibilities: Lead, mentor, and guide a team of Customer Success Managers to ensure alignment with organizational goals. The role is critical for building strong partnerships with business stakeholders, driving alignment between business needs and service delivery solutions, and ensuring the delivery of value-added services. Act as a trusted advisor and first point of escalation for the customer. Build and nurture strong relationships with senior and mid-level business stakeholders across the organization. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Vendor Management is accountable for the services and products delivered globally by Vendors. Key responsibilities include: Pre-Contract Collaborate with the team members and Tech Sourcing to ensure the appropriate processes are adopted to select the best vendor along with the right contract structure. Ensure OLA’s and SLA underpinning contracts align with desired service Post-Contract Contract Management Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will entail ensuring service reviews and set up and attended by the accurate individuals Be the point of escalation within Technology Operations for contractual and / or commercial disputes / Service & Support issues (this excludes day to day incident resolution / management) Pro-actively handle contract terminations, closure, transfer and renewals. Vendor manager should demand challenge and perform due diligence prior to closures, renewal and termination of contracts, this activity should be performed in consultation with any appropriate team members such as the business Ensure changes to the contract are coordinated in line with change management processes and update all central repositories Control and Governance Develop an account plan for each vendor which will drive interaction and effective demand management. Ensure vendor database is maintain and up-to-date Socialize Vendor Management’s programs and processes to Sourcing, Team members, and Finance, Create focused vendor relationship strategies for critical vendors and encourage diversity within our vendor base Vendor performance is monitored, reported, tracked & reviewing performance using metrics to measure success according to the contract guidelines and account plans Designing and implementing continuous process and quality improvements (driving efficiency and effectiveness) within the vendor management program in conjunction with GSO, Finance, and Sourcing teams Drive vendor behavior and deliver continuous improvement in vendor performance that develops revenue and earnings growth and expense management, ensuring team members have appropriate visibility When required and appropriate facilitate vendor audits of Refinitiv and bench marking activities Policy and Process Ensure adherence to Refinitiv contracting processes and Refinitiv Sourcing / Supplier management operating model Where appropriate ensure vendors & their teams are aligned with LSEG SOX, Logical Systems Access processes, Service Management (Change, Incident, Problem management) processes Effective communication of a vendor management vision, strategy and business plan to all team members (internal) and vendors (external) Corporate advocacy of vendor management through relationship building, results delivery and effective communication to ensure vendor management is a core strategic lever for collaborators and Sourcing teams, with measurable results Financial Control Ensure processes are in place for the review and analysis of invoices which in turn will verify accuracy of charges Act as a checkpoint to validate charging Coordinates activities between Finance, Business & Vendor to ensure all invoices are raised & paid in accordance with vendor agreements Ensure Refinitiv payment terms are carried out, where applicable Forecast cost for 3rd part supplier agreements together with high level understanding of spend with input from Service Owners Ensure appropriate team members are advised of contract additions / terminations of to enable accurate budget forecasting Perform expense and cost benefit analyses related to technology products/services associated with cost savings/reduction initiatives, benchmark products/services, market and vendors, and make recommendation based upon analyses Required Skills Advanced Vendor Management experience. Proficiency in ITIL and/or CIPS framework Shown experience in Sourcing Global perspective with ability to act regionally and locally Positive relationship building, communication and presentation skills Excellent customer service and writing skills Shown thought leadership in the areas of vendor management, governance and business processes Experience with e-procurement tools, vendor scorecards, and customer surveying Effective negotiation and strategic sourcing skill Strong digital literacy; proficiency in MS Word, Excel, PowerPoint and Outlook Must be self-motivated, dynamic and able to work with minimal direction LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

Your Job We are looking for a seasoned and strategic IT Operations Leader to establish and lead the new Molex Application & Operations center. This role will be instrumental in fostering strong collaboration with our Network Engineering team, Application Support teams, and KGS partners. The primary focus will be on designing and executing robust systems and processes that ensure seamless network operations, while maintaining high standards of performance and application reliability. What You Will Do Establish and lead the Application & Operations capability, ensuring alignment with the company's strategic goals. Lead the team, providing guidance, mentorship, and performance management. Develop and implement the team's strategy, best practices, and standard operating procedures. Oversee the monitoring of network & server health and application performance across Molex manufacturing sites using various monitoring tools and systems. Maintain detailed and accurate documentation of network incidents, changes, RCA and resolutions. Partner with the Network Engineering team, and KGS to support systems for improving network performance and reliability. Oversee incident management activities & conduct RCA for high priority incidents with a focus on continuous improvement initiatives to ensure high availability and performance. Foster a collaborative and curiosity driven culture and teamwork. Develop an observability culture to build proactive measures for the team. Establish an environment where accountability and ownership raise the quality and strength of the team and it’s ability to execute. Collaborate with cross-functional teams to support network-related projects and initiatives. Monitor network, server & application performance and implement proactive measures to prevent issues and optimize performance. Act as an escalation point of contact & establish outage procedures during cricital outages. Stay up to date with the latest network technologies and industry trends to drive continuous improvement. Who You Are (Basic Qualifications) Bachelor's degree in Computer Science, Information Technology, or a related field. Demonstrated leadership experience, with the ability to manage and mentor a team of infrastructure and monitoring professionals. Excellent problem-solving and analytical skills, with a bias for action. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners. Effective under pressure and manage multiple tasks simultaneously. Experience in infrastructure operations with an understanding of network protocols, and advanced monitoring is a plus. What Will Put You Ahead Familiarity with Agile and Scrum. Experience in network and security. Experience with Observability tool (Grafana, OpenTelemetry, …) Familiarity with ITIL processes and best practices. Experience in a manufacturing or industrial environment At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Who We Are Molex is a leading provider of electronic solutions, committed to innovation and excellence. Our team is dedicated to delivering high-quality products and services to our customers worldwide. Join us and be part of a dynamic and forward-thinking organization Show more Show less

Application Manager - Wild Commercial The Wild Commercial Application Manager will oversee all development, production support and maintenance activities for the platform within the Mid-Market APAC & Europe & Digital Trading Delivery Team. S/he will report to the Delivery Lead, have line management, operational and administrative responsibility for Business Analysts, Technical Leads, Developers and have operational responsibility for matrixed resources (SMs, PMs, etc.) that support her/his application suite. This is a hands-on role with an expectation of the candidate to also provide technical leadership to the team and be engaged in complex design and development activities alongside the technical team. Would suit a Technical Lead or Senior Developer with robust management credibility and interest looking to further their career in a critical hybrid management-technical role. What You’ll Be DOING What will your essential responsibilities include? Provide vision and goals for team including setting objectives in my HR and providing weekly 1:1s with the team helping them to reach their career aspirations. Hands-on design and coding responsibilities working alongside the technical architect, technical lead, developers from AXA XL and strategic partners and leading from the front. Guide technical leads, developers and support teams on product direction, project execution, issue resolution, and provide escalation framework via governance Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs and risks Challenge requirements to make sure they are in alignment with product design and architecture Work with business and information security to identify security risks and finding solutions, including risk acceptance Support internal and external audits to make sure services are delivered in a controlled fashion without undue risk to the company Manage service levels to make sure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs Work with Technical Architect in defining, analysing, planning, measuring and improving product availability and continuity Identify and prioritize proactive maintenance action items Review and prioritize product defects Identify and champion improvement opportunities Ensuring that solutions implemented address company security requirements Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product Owners make sure that all outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements Implements SLA / KPI alignment across the full SDLC for each SOW / SLA Maintain positive relationship with suppliers in pursuit of company’s best interests Estimate work requests at various levels of confidence and manage estimates against actuals to make sure change controls are appropriately managed Manage risk to deliver on service levels commitments and project milestones Serve as a point of escalation for risks and issues Govern internal change processes and development documentation Balance demand and capacity Work to minimize impact of changes to project costs/P&L Line manage Technical Lead, Developers, Business Analysts. You will report to the Delivery Lead. What You Will BRING We’re looking for someone who has these abilities and skills: Proficient with multiple application delivery models including Agile, iterative and waterfall Able to develop Knowledge Management strategy for applications Expert level experience in planning and executing complex, large scale initiatives or operational area. Budget, supply, and resource management for IT application development services Significant leadership experience (8+ years) in IT with knowledge / skills for leading multi-disciplined technology teams robust communication skills, particularly on key matters relating to the application grouping to stakeholders Risk identification and mitigation Innovative mindset Understanding of Information Security issues High customer confidence in application service reliability Stakeholder management Experience in Vendor Management Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a robust and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What We OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides dynamic compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability Show more Show less

Job Purpose: As a key part of the infrastructure discipline within the IT Ops function in Inchcape, you will be responsible for working with all elements of the ISS IT Team this include helpdesk and application support teams as well as development teams as a 3rd level of escalation. The Role delivering projects such as mergers and acquisitions, greenfield setups, cloud migrations and equipment refresh. While also maintaining/monitoring the Existing applications and server environment in place. Duties and Responsibilities: Provide Middle/High level support within the Networking team for technical issues Administer global WAN and LAN configurations on existing Cisco equipment including TDM, Broadband, VSAT, VLANs, STP, VTP and TCP/IP routing LAN-to-LAN (WAN) IPSEC VPN gateway administration. Experience with DMVPN is a requirement. Knowledge of Zone based firewalls. Manage Cisco Anyconnect remote access environment and all RAS users including but not limited to Cisco VPN. Maintain Cisco firewall appliance configuration and software. Maintain Cisco IOS firewall implementations. Maintain Cisco Meraki access points CISCO CCIE qualification required. Maintain and implement cloud networking such as Azure and AWS Complete refresh of network hardware, ensuring devices supported and updated to latest firmware End to End Network project planning and implementation. Mentoring of junior Engineers. Support of Senior Network Engineers Maintain Cisco Switch installations including Catalyst Series experience. AWS load Balancer -understanding of maintenance and managing. AWS virtual Cisco routers and Firewalls - understanding of maintenance and managing. AWS VPC and general Networking - understanding of maintenance and managing. AWS VPN knowledge. AWS bring your own IP experience would be an advantage. Grafana monitoring software. Monitoring software (Solarwinds Preferably) Global responsibility for security including network and Internet security and LAN/WAN security. Work within strict change management structures to comply with standards. Work with Helpdesk ticketing response system. Maintain network inventory Document all current system deployments and log changes. Create and maintain network monitoring procedures. Knowledge of SNMP, Syslog and Netflow technologies and deployment. Knowledge of Radius Technologies. Knowledge of Monitoring Platforms (AWS cloud watch and SolarWinds Preferable. Build new network and system deployments according to specified logical plans. Be able to integrate new additional offices. Provide problem troubleshooting and resolution to end-user community. Closely working with service desk to resolve user issues and setup Assist with complex production network issues Coordinating Testing activities. To effectively communicate across countries. Requires travel and coordination. To provide user support, patiently, timely and in an un-patronizing manner. To coordinate with other groups within ISS to deliver projects and deal with escalated issues. To provide escalated support to any level of user whilst on-call Assist to manage risks and track issues. Experience working cross Multiple teams to Help design applications – particularly within Cloud environments Identifying ports in use, assigning i.p. addresses, etc. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures Experience Lead requirements and solution design CCIE Cisco CCNA-RS, CCNA-Security AWS CSR AWS VPC Desirable Cisco CCNP-Security Cisco CCNP-Wireless Skills Apply technology to deliver business vision Strong collaborative and partner approach Presentation and facilitation Ability to influence and negotiate with a wide range of stakeholders Highly adaptable, strong prioritization and ability to work under pressure to meet deadlines with little oversight Knowledge Degree educated Knowledge of cloud networks and configuration Automation Full network lifecycle Knowledge of maritime desirable but not essential DMVPN Cisco Firewalls Network Security Please note that as per Inchcape policy, we do not accept unsolicited resumes from employment, recruitment, staffing, or related agencies unless engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Inchcape will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. #WeAreInchcape Show more Show less

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. BPC Associate Consultant - Concur Working hours: 6:00 PM- 3:00 AM IST What You'll Do Concur Service Administrator is a designated configuration expert, assigned to assist Concur customers solve configuration cases. A successful individual in this position will manage and maintain the customer’s configuration; adding, editing or removing configurable options as necessary. The Care services team member will be responsible for the following activities: Fulfill customer configuration needs. Work with customers to analyze the requirements and provide suitable solutions. Report and present complete details of work performed. Adhere to SAP Concurs rules of engagement for working with customer Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction. Manage customer escalation and liaise with internal teams. Work towards improving customer satisfaction from the Service Administration and care services portfolio. Provide technical expertise at situations which demand higher level of expertise. What You Bring Min 1 to 3yrs experience Ability to understand complex business requirements. Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases. Technical competence towards system configuration. Should have managed complex customer situation. Creative solution development Excellent communication and presentation skills Analysis and troubleshooting skills Excellent knowledge on SQL, Python and any other programing languages will be given preference. Knowledge of software deployment life cycle and testing practices Strong computer skills and logical reasoning Ability to present data in a skilled manner is highly desirable. Meet your team Managing care services customer working for US customers Concur Essential care services team is a shared services team which works with mainly large North American customers who have procured the premium Essential Care service. This team also works on project, innovation, automation and programming. This team services Concur's premium support deliverables. The team works directly with the customer's authorized support contact and deliverables solutions on customer systems in live system SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com Successful candidates might be required to undergo a background verification with an external vendor. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 415462 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: . Show more Show less

Job Description FICC & Equities We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis. YOUR IMPACT Are you looking to for an opportunity to be part of a team that works directly with exchanges, finance teams, technology teams, and other business partners to solve complex problems and influence change, Fees and Commission is seeking a professional who is looking for an opportunity to develop a variety of soft and hard skills, contribute to and influence business improvements, apply financial and risk management skills, solve complex problems, and deliver excellent client service. You can be an innovator as a business specialist, developing and executing solutions to increase business profitability and strengthen client relationships. OUR IMPACT Fees & Commissions the Fees and Commissions team manages income, fee and interest charges for the client and house businesses. The team impacts the success of millions of trades a day and uses data-based decision making to influence strategic business decisions. Adapting to changing client and business needs and accurate management of charges is critical to the profitability of our organization. Team responsibilities include rate maintenance, charge validations, reconciliations, adjustments, payments, cost allocations, system developments, regulatory updates, strategic projects, and business query support. We use data analytics and tools such as Alteryx, Tableau and SQL to make data-driven decisions and suggestions. How You Will Fulfill Your Potential Enhance and improve our processes and functions by developing a deeper understanding of the function and becoming a technical expert. Collaborate with our technology and business partners as well as external contacts to improve strategic process workflows. Provide timely client or business query support. Help build out the team, ensuring that we use best practice in what we always do. Use your inquisitive mindset to identify control weaknesses and recommend robust solutions. Monitor Futures/listed derivative fees, commission or interest related functions for clients and house businesses. Maintain accurate commission, interest, and fee rates for clients in all firm systems. Ensure accurate collection and payment for millions of trades a day Monitor and approve functions that span the life cycle of a trade such as validations, configurations, adjustments, reconciliations, invoices, and payments. Align team expectations and oversee gaps around all phases of the trade and billing life cycle. Act as a technical expert to enhance firm’s processes, identify control weaknesses, recommend robust solutions, in collaboration with direct team, internal and external technology and business partners. Build teamwork and collaboration across regions. Regularly assess client, business and regulatory needs and identify change required. Plan and execute projects to increase firm profitability and adhere to any new compliance guidance. Develop readiness plan and associated change management strategies for new functionality upgrades on the back of business, regulatory or system upgrades. Partner with Business Intelligence team to develop capabilities for new process that would identify and mitigate risk derived from the correlation of quantitative and qualitative data. Define project scope and required resources; set objectives and milestones; measure outcomes and their impact. Highlight project bottlenecks and propose feasible solutions. Collecting, interpreting, and condensing large amount of complex data, and presenting meaningful actionable insights to senior level stakeholders. Translating project business requirements for technical and non-technical stakeholders. Skills And Experience We’re Looking For Bachelor’s degree 3-6+ years of experience in banking, accounting, financial services, or related fields Self-motivated and proactive team player who takes ownership and demonstrates accountability, has strong organizational skills as well as the ability to effectively manage competing priorities. Proactive, enthusiastic approach with very high attention to detail Highly collaborative, flexible, and team-focused with ability to interact effectively with a wide range of stakeholders. Translating project business requirements for technical and non-technical stakeholders. Effective problem solving and critical thinking skills along with the ability to use discretion and good judgment. Excellent Client Service skills with ability to communicate complex issues to individuals with varying levels of product expertise. Competency with MS Suite, especially Excel and the ability to learn multiple programs quickly. Data ingestion, data transformation and harmonization, data processing, data provision, data modeling, and data access. Financial and risk management experience including compliance risk (ex – data management, charge accuracy), security risk (ex – client data security and confidentiality), and operational risks (ex – human error, process flaws, data maintenance) End-to-end successful execution of complex projects including roadmap execution, budgeting, and resource allocation. Identifying process-flow bottlenecks, providing escalation management, anticipating/making trade-offs, and balancing business needs within pre-existing constraints. Collecting, interpreting, and condensing large amount of complex data, and presenting meaningful actionable insights to senior level stakeholders. Managing mid to long term projects (6 months to 3+ years) including project documentation, evaluation, and review. Adaptable to changing business needs. Ability to learn quickly with high desire for large responsibility. Strong organizational skills and ability to effectively manage competing priorities. About Goldman Sachs At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2025. All rights reserved. Show more Show less

Description GlobalLogic is looking for a skilled and experienced Support Team Lead to manage a team involved in technical or product support. The ideal candidate will be responsible for handling day-to-day operations, ensuring high-quality service delivery, managing team performance, and maintaining client satisfaction. Requirements Minimum 5 years of experience in Technical Support or Product Support projects Hands-on experience in team management Strong knowledge of support metrics (KPIs/OKRs) Good problem-solving and decision-making abilities Experience with escalation handling and backlog management Strong communication and stakeholder management skills Proficiency in support-related data analysis and reporting Job responsibilities Lead and Team Manager the support team to meet business goals Handle escalations and drive timely resolutions Monitor team KPIs and performance metrics Plan and manage team schedules and shift coverage Analyze support data to identify areas for improvement Maintain effective communication with clients and internal stakeholders Prepare and present reports, updates, and dashboards What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. Show more Show less

Job Title: Systems & Cloud Engineer (L2) Location: Kochi (Work from Office) Experience: 3 to 5 years Shift: 24/7 rotational Notice Period: Immediate to 1 month Candidates based in Kerala , willing to relocate to Kochi are preferred About the Role We are looking for a skilled and proactive Systems & Cloud Engineer (L2) to join our IT operations team in Kochi. This position is ideal for professionals who thrive in a fast-paced environment and are passionate about resolving complex technical issues, ensuring system reliability, and delivering exceptional support to international clients. Key Responsibilities: Serve as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote tools Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently Monitor system alerts, logs, and incidents to ensure timely resolution and minimize downtime Collaborate with NOC, development, and product teams for issue escalation and resolution Deliver high-quality technical support to clients in the USA and Australia Technical Skills Required: Strong troubleshooting expertise in Windows environments Experience with networking protocols, firewalls, VPNs, and security best practices Hands-on with Active Directory, DNS, DHCP, Office 365, and cloud platforms like Azure Proficient in Microsoft Office 365 and Azure AD administration Familiarity with ticketing tools like Autotask Experience with virtualization technologies such as Hyper-V Basic knowledge of SQL databases and scripting Candidate Profile: Excellent communication and customer service skills Previous experience working with international clients, especially from the USA and Australia Ability to work in a 24/7 rotational shift environment Ready to join within 30 days Why Join Us? Exposure to global client environments Opportunity to work with modern cloud technologies Collaborative work culture with a focus on learning and growth Apply Now If you’re ready to take your IT support career to the next level, apply today and become a key part of our growing team in Kochi. #HiringNow #SystemsEngineer #CloudEngineer #WindowsSupport #Office365Jobs #AzureEngineer #ITSupportJobs #KochiJobs #TechJobsIndia #NetworkEngineer #L2Support #SystemAdministrator #AzureAD #ImmediateJoiners #ITCareers #24x7Support #IndianTechTalent Show more Show less

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met. In this role, you’re expected to : Perform leadership role relevant to the build and development of the team supporting loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade. Create processes, standards, procedures, controls, training, and implementation of transaction management. Design and implement technology including testing and rollout. Produce and provide training and support to transaction management staff and business constituents. Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc to ensure strategic vision is enabled. Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations, via staff management. Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency. Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle. Lead projects to enhance performance and efficiency. Leadership role and serve as escalation relevant to loan remediation and loan system testing / migrations. Actively manage and maintain a deal closing pipeline of loan transactions. Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure : 10-12 years of experience Individual must have excellent communication, organizational and interpersonal skills. Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up. Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs. Tableau or visualization tool familiarity Experience with Loan IQ, transaction capture tools, etc. Keen attention to detail Developed analytical and problem-solving abilities Client relationship and solution skills Experience in management/team lead capacity, building and developing teams within a large global team supporting wholesale lending at large financial Institution Strong knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc. Substantial experience working with clients under time constraints to facilitate a transaction or process. Proven ability to collaborate with team members, Senior management and other business constituents in a steering capacity. Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems Ability to multi-task through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders Comprehensive understanding and awareness of appropriate corporate and regulatory policies in relation to Lending Deep knowledge of operational processes supporting Wholesale lending Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture Ability to work in an environment where priorities are frequently changing Education: Bachelor’s/University degree, Master’s degree preferred Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met. In this role, you’re expected to: Perform leadership role relevant to the build and development of the team supporting loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade. Create processes, standards, procedures, controls, training, and implementation of transaction management. Design and implement technology including testing and rollout. Produce and provide training and support to transaction management staff and business constituents. Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc to ensure strategic vision is enabled. Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations, via staff management. Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency. Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle. Lead projects to enhance performance and efficiency. Leadership role and serve as escalation relevant to loan remediation and loan system testing / migrations. Actively manage and maintain a deal closing pipeline of loan transactions. Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: 10-12 years of experience Individual must have excellent communication, organizational and interpersonal skills. Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up. Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs. Tableau or visualization tool familiarity Experience with Loan IQ, transaction capture tools, etc. Keen attention to detail Developed analytical and problem-solving abilities Client relationship and solution skills Experience in management/team lead capacity, building and developing teams within a large global team supporting wholesale lending at large financial Institution Strong knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc. Substantial experience working with clients under time constraints to facilitate a transaction or process. Proven ability to collaborate with team members, Senior management and other business constituents in a steering capacity. Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems Ability to multi-task through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders Comprehensive understanding and awareness of appropriate corporate and regulatory policies in relation to Lending Deep knowledge of operational processes supporting Wholesale lending Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture Ability to work in an environment where priorities are frequently changing Education: Bachelor’s/University degree, Master’s degree preferred Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

Reference 2500005Z Responsibilities Responsible for performing activities involved in the workflow of Reconciliation process. Ensure reconciled NAV accounts in a timely and accurate manner, reported outstanding breaks to the relevant parties as per agreed format and timelines, and communicated with Fund Accountant, client and other custodies on a daily basis Reconcile all funds on a daily basis. Research and query resolution in relation to outstanding reconciliation items, liaising with other departments and external parties Report on reconciliation items, providing detailed analysis of outstanding items. Hands on experience in using Bloomberg/Telekurs. Report on bank fees and interest charges, verifying and processing claims and quarterly trailer fee reconciliation. Interact & have regular communication with on-site partners for clarifications. Ensure adherence to defined procedures. Ensure adherence to time schedules & quality standards. Proactive identification and improving current core procedures. Deliver training /coaching effectively to the new joiners. Support the general principal, department leader and other team leaders to achieve stated objectives. Work closely with superiors on various projects. Respond promptly & effectively to client requests. Preparing backup plan for the process. Adhere effective escalation matrix on anomaly/deviation in the process. Trouble shooting and root cause analysis Required Profile required Experience: 3 - 6 years Detailed Job description: Reconcile cash & securities accounts on a daily basis. Research and query resolution in relation to outstanding reconciliation items, liaising with other departments and external parties Report on reconciliation items, providing detailed analysis of outstanding items. Interact & have regular communication with on-site partners for clarifications. Ensure adherence to defined procedures. Ensure adherence to time schedules & quality standards. Proactive identification and improving current core procedures. Support the general principal, department leader and other team leaders to achieve stated objectives. Work closely with superiors on various projects. Respond promptly & effectively to client requests. Preparing backup plan for the process. Adhere effective escalation matrix on anomaly/deviation in the process. Trouble shooting and root cause analysis Why join us We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Business insight At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating? You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection. Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination. Show more Show less

Responsibilities Strateg Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps. Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilitie Embed Here for good and Group’s brand and values in CFCC [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Qualifications 5 to 7 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Skills And Experience AML Knowledge Communication Skills Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help? Build for the long term About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less

Walkin Drive at TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur, Chennai Tamil Nadu 600119 Role - Citrix Administrator Years of Experience - 5 to 12 years Location - Chennai Citrix XenApp 7.6 migration; Netscaler; XenDesktop7.X; Citrix XenApp 7.6 migration and administration, Citrix Netscaler configuration and administration Citrix XenApp (4.5, 5.0, 6.5) Citrix XenDesktop7.X VDI implementation & server support Good knowledge of enterprise level Citrix Administration Experience PVS and MCS Must have good technical knowledge in: Windows OS- 2003/2008/2012; Windows 7 candidate must have the Hands on experience in citrix Virtual apps and Desktops v.7.13 and above with Azure Cloud experience which is a mandatory. Bachelor’s Degree or equivalent experience. Certifications preferred CCEA, CCA, MCSE, MCSA, MCTS, VCP Citrix Certification VMWare Virtualization technology Familiar with Enterprise Networking and Storage technologies Intermediate knowledge AD, Group Policy Objects. Knowledge on (power shell) scripting Understanding of datacenter and networking topologies Knowledge on Cloud technologies The Citrix Administrator is responsible to participate in advance administration of Citrix Xen Desktop and VDI, Citrix XenApp, Citrix Provisioning Server and App-V at Metso Environment. Responsible for innovation roadmaps, maintenance scheduling, life cycle management, and capacity management for the Citrix environment and related dependent technologies. Responsible for managing the day-to-day administration, planning, and problem-solving for the Citrix environment Responsible for performance tuning and providing a high availability of Ctrix environment to eliminate single points of failure. Provide escalation support to other team as well as coordinate, evaluates and testing the impact of changes across Metso Global sites. Maintain data center environmental and monitoring equipment. Work with different teams to support and resolve technical problems. Work with project managers for implementing project requirements and achieve project goals. Works closely with customer to perform technical and requirements analysis. Develop effective working relationships with customers and co-workers. Ensure adherence to standards and develop procedures to provide secure, efficient and quality operations. Ability to interface with technical and engineering personnel to discuss technical issues pertaining to problems or technical specifications. Provide L2-L3 support/Solution Show more Show less

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. What’s in it for you? o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratch Know more about MGS: - https://www.mizuhogroup.com/asia-pacific/mizuho-global-services Position:- L0 Monitoring Analyst Shift :- 24*7 job work from office ( rotational shifts Job location :- ghansoli navi mumbai No of vacancy: - 5 Key responsibility:- perform real time monitoring of servers, network devices, applications jobsand services using monitoring tools( eg- JP1,Solarwinds,nagios,zabbix,scom,appdynamics,Dynatrace,Opd ramp identify, acknowledge and log alerts events and anomalies escalate incidents to l1/l2 support teams based on defined sops and severity perform basic health checks and validations as per runbooks track and update incident tickets in ITSM TOOLS. perform intial triage of alerts( eg service restarts, disk clean up commands if permitted. Documents icidents , actions taken and resolution/ escalation steps communicate with on call engineers and shift leads for followup or escalations ensure monitoring dashboards and tools are operational and report any issues provide shift wise handover updates and contribute to incident reviews Mandatory skills :- basic understanding of IT infrastructure(Servers, os, networks, applications) hands on experience in monitoring tools and ticketing systems must have good communication skills and ability to follow sops. Ability to work 24*7 Rotational shifts including weekends and holidays Strong attention to details and sense of urgency required candiadtes to work from office meticulous and able to work independently and meet tight deadlines. Qualification: - exposure to ITIL process (incident , event, change, management) certification in basic IT/ NETWORKING ( CompTIAa+,ITIL foundation, CCNA IS A PLUS Experience: 2+ yrs exp in it monitoring or helpdesk roles with mandate skills like monitoring tools& network operation center. Address: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710. Show more Show less

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count. We're making every move count Execute Kalmar Sourcing Supplier Development processes, tools and strategies, to Continuously improve Suppliers performance to mitigate risks in terms of Quality , Delivery , Capacity and Sustainability. Main tasks and responsibilities To take the lead to be responsible for supplier development activities within pre-production, up to and including start of production. Maintaining, improving and continuously developing supplier’s quality and delivery performance in line with the Category Strategy. Manages the part and process assurance in line with project targets and timing. Working closely with all stakeholders and managing the decision process to move suppliers into escalation. Perform necessary audits to improve underperforming suppliers in line with supplier improvement strategy. To support Category Strategy and suppliers in Continuous improvement workshops by applying Lean methodology and tools. To take the lead in to proactive activities to improve Quality, Capability, Capacity and cost reduction workshops with suppliers What you’ll need to succeed Education B.Sc. , M.Sc. In --Engineering - quality , process and production or MBA preferred or equivalent experience Experience min 3-5 years of experience in supplier development, supplier quality, supply chain management, and/or manufacturing/process engineering in a component manufacturing company with a strong quality mindset. Knowledge and proven ability to apply lean philosophy to improve processes and systems to improve quality, delivery, capacity to reduce cost and increase profitability and customer value. Proven capability in technical problem solving and effective project management. Experience of capacity planning and supply chain management Experience of quality assurance with suppliers. Experience within steel structures fabrication processes and requirements of ISO 3834-2 Competencies Proven competencies within steel fabrication products and it’s production processes, including good understanding of NDT methods Continual improvement mindset, supplier change leadership and management with process focus Lean tools such as PDCA ,VSM, 5S , JIT is mandatory Production-, Manufacturing-, Quality assurance and systems skills Supplier Quality assurance ( such as QAP/SQAP/PQAP/APQP / PPAP or similar) Systems ( Google sheets , Google slides and Google docs , Project management tools ) Proven ability to work effectively in matrix organization to lead and influence others ISO 9001 and ISO 14001 and relevant ISO standards (eg. ISO 3834-2) Experience of communication with diverse cultures and nationalities. Verbal and written communication skills in local Language and in English are mandatory You will be part of We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team. Interested to join? If you are excited about this opportunity, please submit your application with salary request and CV. About Kalmar Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Procurement(SC) . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Procurement(RTP) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Overview The Network Services program provides a suite of value-added switching services to each qualified transaction processed by Mastercard, increasing the security, accessibility, and simplicity of data for participating customers. As a software engineer focused on test automation and performance testing at Mastercard, you will be responsible for the analysis, design, development, and delivery of sound software solutions. This role operates as a subject matter expert alongside the product manager, helping to define and clarify use and test cases for our systems. You will also define requirements for new applications and customizations, review and implement new testing tools and frameworks, and assist the team in adhering to standards, processes, and best practices. Role • This position will focus on driving quality engineering and testing processes for various MasterCard applications • This position will own complete quality functional areas and must be able to define test and environment strategies. • This position will provide leadership on areas of execution for functional, non- functional, integration and reliability testing for web and desktop based applications keeping automation and self-service in mind. • Drive adoption of quality practices early in the life cycle through improved unit testing and code coverage, acceptance test automation, quality gating reviews for promotion of software, and continuous integration. • Proactively monitor customer insights and production issues to seek quality feedback and improve processes to enhance quality of the product/capability that the position is responsible for. • Position needs to focus on understanding of customer, product value, and product logical architecture holistically to develop test strategies covering all quality touchpoints: functional, non-functional, and user experience areas. • Position will lead the development of automated testing frameworks within an application delivery team and be able to author automated test suites with code, front end GUI automation, service layer testing. • Participate in requirements review/story elaborations and testing activities to deliver high quality products and incremental value with every iteration. • Own responsibility for end-to-end product quality including: defect management and oversight, status reporting and metrics creation, and escalation for issues discovered during the testing phase All About You • Bachelor Degree in Computer Science or equivalent work experience with hand on technical and quality engineering skills. • Sound knowledge of Java, Eclipse IDE, Spring, JUnit, TestNG, Selenium/ Jbehave/Cucumber frameworks, Databases, APIs (REST/SOAP), Rest Assured, RestTemplete. • Exposure to DevOps practices (Continuous Integration and Delivery, Tools such as Jenkins/Bamboo) and to performance testing. • Experience in testing Web services and Web projects across a variety of platforms (PC, multiple OS/Browsers) – specific focus on cross browser and cross device test strategies. • Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD). • Excellent technical acumen and ability to learn new software quickly. • Expertise in agile and waterfall delivery, life-cycle management tools (JIRA/Rally/Rational Concert/Quality Center), software testing standards, methods and conventions • Experience in working in Agile Methodology. • SQL (Oracle DB) Intermediate knowledge and skills in test fundamentals and methodologies • Solid oral and written communication skills • Able to mentor peers and guide less experienced Team members • Self-motivated with the ability to accomplish tasks with minimal direction. • Ability to multitask and meet deadlines. Show more Show less

About This Role Wells Fargo is seeking a Financial Controls Associate. In This Role, You Will Provide support for the line of business and enterprise functions on financial reporting information technology governance, and controls and oversight matters Provide oversight for testing and monitoring involving moderate risk subject matter or control areas Receive direction from manager and exercise independent judgment while developing understanding of certain elements of the company's Committee of Sponsoring Organizations policy and governance and oversight framework Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Analytics, Reporting or Business and Technology Audit experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's or Master's degree is required. Experience in SOX, Control Testing, Test of Effectiveness, Test of Design. Experience in Internal Audit, COSO frameworks. Job Expectations: Shift timing is 01:30 PM IST to 10:30 PM IST. @RWF25 Posting End Date 18 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-458755 Show more Show less

About This Role Wells Fargo is seeking a Lending Operations Senior Manager. In This Role, You Will Manage and develop large Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan teams responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area Participate in the formulation and implementation of new and revised systems, policies, and guidelines Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies Determine appropriate strategies and actions of Lending Operations team to meet moderate to high risk deliverables Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards Collaborate with and influence all levels of professionals, including experienced managers Interact with external customers throughout the conducting of loan processing and liquidations evaluation Provide quality customer service Manage allocation of people and financial resources for Lending Operations Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management or leadership experience Posting End Date: 18 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-463480 Show more Show less