19750 Escalation Jobs - Page 23

Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Specialist Qualifications: BCom/CA Inter Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The selected persons should be willing to perform such projects / tasks which provides them an overview of the work in the General Accounting services area for Manufacturing business. Identified individuals should understand the client business, technology, process details and procedures. Typically, a resource would assist business units of client in performing and reviewing scheduled payments to various trade vendors related to Manufacturing purchases. This includes verification, reconciliation, accurate pricing and adherence to company policies, especially as they relate to Trade Payables. Trade Payable analysts are expected to support and educate all related departments on any required information needed to improve the flow of the accounts payable process to comply with period close schedules. The Trade Payable Analysts supports the company goals by focusing on personal accountability, customer service and work efficiency. Proactively recognize and solve poorly defined problems, maintain an awareness of the client s business, leading communication with client for his/her delivery scope. Resource will also be responsible for managing delivery teams Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for? We are looking for individuals who have the following skillset: • Commerce Graduate/Chartered Accountant/ICWA/CS with 8 - 10 years of experience in Account Payables domain, preferably for Manufacturing business • Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment • Experience working with SAP, Salesforce, Service Now preferred • Good understanding and experience of executing / leading process transformation actions Core Competencies • Experience in Trade AP domain, preferably for Manufacturing business • Proven experience of leading operations teams • Detail oriented and able to handle multiple tasks or projects simultaneously. • Should have sound knowledge of PTP processes like Invoice Processing, Payments, Account Payables Reconciliations, • Proven experience in managing clients • Strong verbal and written communication skills • Proficient in driving process transformation actions • Proficient at problem solving and analyzing data Roles and Responsibilities: In this role, you are required to fulfil below responsibilities: - • Interaction with key stakeholders regarding invoicing and payment • Reconciliation of vendor statements to invoices in Accounts Payable system • Work with project teams and key internal stakeholders to continue implementation of electronic invoicing and payment process • Research invoices, payments, pricing and quantity issues as requested • Follow company and department policies and procedures • Accurate filing to ensure compliance of routine testing and audits • Support team involvement and attend routine team meetings • Review and posting of correction journals (if needed) • Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls. • Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions. • Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients • Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions. • Ensure that the SLAs and Operations metrics are met • Guide, support, and work with other team leaders & team members • Mentor team members • Prepare review reports for clients and internal management • Manage governance and escalation with client stakeholders. • Share feedbacks and execute performance management actions • Execution of backup planning for all service delivery actions • Facilitate quality checks for the work performed by the team members • Participation in performance review/governance discussions with client • Managing mid size teams (15-20 FTEs) BCom,CA Inter

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: The CSM-II is a client-facing role responsible for the overall health and operational success of assigned accounts. This includes managing day-to-day client interactions, ensuring service excellence, and driving operational efficiency across multiple functions. What you’ll do as the (Client Success Manager -II ) Account Management: Own daily client communications, meetings, and relationship health, ensuring consistent service delivery and satisfaction. Pricing & Catalog Management: Partner with OEMs and Pricing Desk to maintain accurate pricing and manage client-specific catalogs across platforms like Ariba and Coupa. Inventory Management: Oversee run-rate inventory, stock standards, and aging control in collaboration with Demand Planning and Sales. Returns Management: Manage the full return lifecycle, promoting Customer-Owned Product (COP) returns where applicable to streamline processes. Escalation Handling: Act as the first point of contact for client escalations, ensuring resolution through documented plans and cross-functional coordination. Task & Email Management: Track tasks via ZonesAssist and maintain timely, professional communication; log issues per SOP. Back-up Account Management: Provide seamless coverage during AM absences, maintaining service continuity. Documentation: Maintain up-to-date SOPs and client-specific documentation for supported accounts. Client Enablement: Drive adoption of Zones digital platforms and support operational reviews to enhance client experience. Pool Coverage Responsibilities (Healthcare, Mid-Market, Public Sector): Order Fulfillment: Create accurate quotes/orders, meet SLAs, and proactively communicate order status. Relationship Building: Foster strong client relationships through daily engagement and transparent updates. Customer Service: Deliver 5-star service by addressing operational needs and providing timely reporting. Sourcing: Manage sourcing, pricing, off-catalog requests, and inventory allocations. Open Orders Management: Monitor and expedite open orders, resolve delays, and manage EOL scenarios. Compliance: Ensure adherence to Zones and client policies through accurate documentation and process improvements. Additional Focus Areas: Proactively engage clients, collaborate cross-functionally, and drive continuous improvement in service delivery. What you will bring to the team: Exposure – Medium to large scale projects Experience – Minimum 5 years Education – Graduation in any discipline Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Company Description SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. Job Description What you will do Incident Management: Receive and log incident reports from internal and external customers. Analyze and resolve technical issues promptly and efficiently. Escalation Management Escalate incidents as necessary, ensuring timely resolution. Support Incident Management team for managing/driving Out of hours incidents. Customer Support: Provide excellent customer service, establishing rapport with users and stakeholders. Keep customers informed of incident progress and resolution timelines. Demonstrate effective communication skills, both written and verbal. Technical Expertise: Utilize hands-on experience with ITSM tools for incident tracking and resolution. Manipulate and analyze data to identify trends and patterns. Collaborate with technical teams to troubleshoot and resolve complex issues. Documentation: Prepare clear and concise documentation for incident reports and resolutions. Create user-friendly guides and knowledge base articles. : Communication and Collaboration Communicate technical concepts in user-friendly language. Collaborate with cross-functional teams to address and resolve technical issues. Participate in team meetings and contribute to continuous improvement initiatives. Process Management: Follow established processes and procedures for incident resolution. Identify opportunities for process improvement and suggest enhancements. Customer Relationship Management: Build and maintain strong customer relationships. Proactively identify and address customer needs and concerns. Organizational Skills: Prioritize and manage multiple requests in a fast-paced environment. Pay strong attention to detail in all aspects of work. Flexibility and Shift Work : Willingness to work in a flexible schedule, including shifts. Ability to adapt to changing work patterns and demands. Self-Motivation: Work independently with minimal supervision. Demonstrate a proactive and results-oriented approach. Minimum Qualifications 2-4 years of experience as a Service Desk Analyst ITIL V3/V4 certification Flexible to work in 24x7 environment Excellent communication skills (written & verbal) Hands-on experience with ITSM tools Strong attention to detail Excellent Microsoft Office 365(Excel, Power Point, etc) Power Automate and Power BI skills Event and Alerts Management Data manipulation and analytical skills Preferred Qualification Ability to work without daily management supervision Team player with a positive 'can-do' attitude Strong organizational skills and ability to prioritize Willingness to work in a flexible work pattern and shifts Self-motivated with a commitment to achieving results. Additional Information Flexible to work in a 24x7 environment Dedicated UK Business hours shift Secondary Location: Noida Campus At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Sr Analyst/Team Lead, Talent Acquisition & Integration This role includes oversight of operational delivery across job posting, interview coordination, offer processing, document verification, background checks, and pre-joining engagement. You will also act as the first escalation point, ensure SLA adherence, and lead a small team of analysts in delivering process excellence and candidate experience. Responsibilities 1. Recruitment & Talent Acquisition: o Manage full recruitment lifecycle: sourcing, screening and basic reporting around the status update, recruitment funnel, success ratio. o Develop and implement recruitment talent strategies for sourcing to meet business needs. o Collaborate with client to understand workforce needs and role requirements. o Develop sourcing strategies leveraging job portals, social media, referrals, and headhunting techniques. o Ensure smooth execution of interview scheduling, job postings, candidate communications, and offer process support across high-volume roles. o Manage offer letters, salary discussions, and joining formalities as per policies. o Drive process improvements, SOP development, and adherence to SLAs, quality standards, and compliance. 2. Onboarding Process Management: o Supervise pre-joining formalities, including document collection, verification, and background check initiation. o Coordinate with third-party vendors and internal teams for pre-employment check status tracking, escalations, and closure. o Ensure onboarding platform updates (Workday, SuccessFactors, Taleo or similar) and Day 1 readiness, including employee ID creation and system access. o Ensure compliance with onboarding checklists, SLAs, and documentation standards. 3. Stakeholder Management: o Act as the operational interface for client-side HR and TA partners; participate in status calls and share trackers/reports. o Manage exceptions or high-priority cases (e.g., leadership hires, delayed Background Verification or Pre employment checks, joining reschedules) and follow through to resolution. o Communicate proactively with candidates and hiring managers on updates or required actions. 4. Reporting & Process Excellence: o Track recruitment and onboarding KPIs such as time-to-fill, quality of hire, and candidate satisfaction. o Prepare regular reports and provide actionable insights to stakeholders. o Identify and implement process improvements to enhance recruitment efficiency and candidate experience. Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Business, or a related field. 3 -5 years of experience in recruitment or talent acquisition, with minimum 1 year in management role. Expertise in talent acquisition strategies, sourcing, and onboarding best practices. Proficient with ATS (SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory Experience in ticketing tool like Service Now, Zendesk, etc is preferrable Proficiency in MS Excel (e.g., VLOOKUP, filters, tracker management) and MS Outlook for daily operations. Excellent verbal and written communication skills Willingness to work 5 days from office in client specific shift. Preferred Qualifications/ Skills Certification in recruitment or talent acquisition. Proven experience in managing high-volume hiring and strategic roles Strong leadership and coaching abilities. Analytical mindset with problem-solving skills Should be process oriented Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 12, 2025, 5:19:15 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Analyst/Team Lead, HR Service Management This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles, managing content, and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management, operational support, and fostering collaboration across HR and business functions. Responsibilities 1. Team Leadership: Lead a team of analysts, ensuring timely and accurate processing. Monitor team performance and provide coaching to enhance efficiency. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 2. Knowledge Management: Create, update, and maintain HR Knowledge Articles in accordance with policy changes. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 3. Employee Support: Respond to employee queries in line with defined SOPs, HR policies, and service guidelines. Escalate and assign requests to appropriate teams based on the escalation matrix and rules. Proactively communicate with requestors when delays in resolution occur. Support HR transactions not initiated through self-service channels. 4. Communication & Engagement: Coordinate and manage internal HR communications. Analyse trends and provide insights to improve operations. Support communication planning and execution for critical HR events (e.g., Open Enrolment, Policy Changes). Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Operations, Management or a related field. 4-6 years of HR Service Management experience, with at least 1 year in a supervisory role. Advanced proficiency in Workday software, Ticketing tool (ServiceNow) and reporting tools. Five Days working from Office Preferred Qualifications/ Skills Certification in HR management or HR operations. Experience in process improvement and automation. Preference of an understanding of Workday module Key Skills and Attributes: Leadership and team management skills. Analytical mindset with attention to detail. Strong communication and stakeholder management abilities. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 12, 2025, 5:54:36 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Analyst/Team Lead, HR Service Management This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles, managing content, and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management, operational support, and fostering collaboration across HR and business functions. Responsibilities 1. Team Leadership: Lead a team of analysts, ensuring timely and accurate processing. Monitor team performance and provide coaching to enhance efficiency. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 2. Knowledge Management: Create, update, and maintain HR Knowledge Articles in accordance with policy changes. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 3. Employee Support: Respond to employee queries in line with defined SOPs, HR policies, and service guidelines. Escalate and assign requests to appropriate teams based on the escalation matrix and rules. Proactively communicate with requestors when delays in resolution occur. Support HR transactions not initiated through self-service channels. 4. Communication & Engagement: Coordinate and manage internal HR communications. Analyse trends and provide insights to improve operations. Support communication planning and execution for critical HR events (e.g., Open Enrolment, Policy Changes). Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Operations, Management or a related field. 4-6 years of HR Service Management experience, with at least 1 year in a supervisory role. Advanced proficiency in Workday software, Ticketing tool (ServiceNow) and reporting tools. Five Days working from Office Preferred Qualifications/ Skills Certification in HR management or HR operations. Experience in process improvement and automation. Preference of an understanding of Workday module Key Skills and Attributes: Leadership and team management skills. Analytical mindset with attention to detail. Strong communication and stakeholder management abilities. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Management Trainee Primary Location India-Noida Schedule Full-time Education Level Master's / Equivalent Job Posting Aug 12, 2025, 5:47:54 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Designation: - Service Desk Executive Location: - Noida (Hybrid) Preferred Qualification: - BCA Key Responsibilities: 1. Issue Logging & Tracking – Use ticketing systems to record and monitor incidents. 2. Escalation Management – Forward complex problems to higher-level support teams. 3. Knowledge Base Maintenance – Create and update help articles and FAQs. 4. User Satisfaction – Communicate effectively and follow up on resolved issues. 5. ITIL Best Practices – Apply frameworks for incident, problem, and change management Typical tasks of a help desk analyst include: Acting as a first point of contact for users and customers. Categorizing and recording queries Advising users on the appropriate course of action. Monitoring issues from start to resolution. Escalating unresolved problems to a higher level of support, if needed. Logging issues and resolutions, tracking trends Time management skills to multitask and adhere to SLAs. Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly. Communication skills to explain technical concepts in ways users can readily understand and for interacting with team members. Job Type: Full-time Pay: Up to ₹24,000.00 per month Benefits: Health insurance Provident Fund

Assistant Manager EXL/AM/1448482 Emerging Finance & AccountingNoida Posted On 11 Aug 2025 End Date 25 Sep 2025 Required Experience 4 - 8 Years Basic Section Number Of Positions 1 Band B1 Band Name Assistant Manager Cost Code 5816201 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 500000.0000 - 700000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Emerging Sub Group Emerging Business Unit Organization Emerging Finance & Accounting LOB Back Office SBU Operations Country India City Noida Center Noida-SEZ BPO Solutions Skills Skill ORDER TO CASH ACCOUNTS RECEIVABLE EMAIL MANAGEMENT ESCALATION MANAGEMENT Minimum Qualification B.COM Certification No data available Job Description Manage assigned customer accounts and ensure timely collections Monitor aging reports and follow up on overdue payments Negotiate payment terms and resolve disputes professionally Maintain accurate records of interactions and payment commitments Collaborate with internal teams (sales, finance, legal) to resolve issues Ensure compliance with company policies and regulatory guidelines Prepare periodic reports on collection performance and risk exposure Workflow Workflow Type Back Office

Scope Batch Monitoring Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Incident and problem management, change management, along with service requests within the SLA Proactively suggesting improvements and fixes for various issues (Technical, process and business related) Maintenance of Pre-production environment Patch Deployments, testing of patches in pre-production environments Purge activities, other regular maintenance activities Provide assistance with technical issues Produce reports for internal purpose and as per customer requirements Communicate with customers on resolution of various issues Work in shifts What Are We Looking For Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues. 2-4 years of relevant experience Willing to work in 24*7 support operations Good understanding of support processes (Incident, change, problem). Good communication and interpersonal skills What You’ll Do L2 Application Support Work on system improvements Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Description An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers. Key job responsibilities Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Liaises with other departments as required to resolve Seller’s issues and questions. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions. A day in the life As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Basic Qualifications Business proficient fluency in both written and verbal Spanish & English language. Education: Graduation or equivalent. Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times. Ability to compose a grammatically correct, concise and accurate written and verbal response. 12 months in a customer service environment, preferably within a contact center. Strong soft skills with the ability to effectively communicate for win-win solutions. Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace. Ability to maintain high levels of confidentiality and data security standards. Flexibility to work during bank holidays and peak period. History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with. Preferred Qualifications Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills. Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses. Teammate capable of learning and sharing knowledge in global environment. Demonstrate flexibility to work overtime hours as per business requirement. Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A3056643

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Responsibilities Product Manager will the owner of the Product Base version. Takes care of Business Strategy, User Experience Design, Product Development, User and Market Intelligence, Analytics & Growth. Able to handle teams of Size 25+ members Solid Understanding of the market why a customer must use your product. Take regular inputs from product leads & project leads and ensure they are on right track. Have control on the Product Implementations. Ensure timely delivery for the assigned product in all projects. Timely escalation to the management on any challenges with client, team’s work status and Work allocation. Give on time resolution to subordinates and ensure no roadblocks in the delivery. Drive product launches by working with all delivery team and sales team members. Research and Development, Integrations with the Open-source tools/Technologies. Be a part of Technical /Architectural Documentation and effective Architectural Decisions. Discussion with UX/UI Team to make the product in line with the current trends of UX/UI. Make creative recommendations to expand product base and vision. Design dashboards. Help Sales team on Demo’s and also share the new product features with the sales team. Contribute in key discussions with customers during deal closures. Able to make product presentations, demonstrate the Product to Research firms like Gartner, Forrester. Develop and implement product strategies consistent with company vision. Scope and prioritize activities based on business and customer impact. Do competitor Analysis, keep the Product Competitive in the market with rich features. Conduct research to identify customer’s needs and market gaps. Take regular feedback from BA/ team members to understand the area of improvement in the product. Prioritize the implementation of new features and set specific timelines. Suggest ways to track product use and impact on end users. Have regular interaction with clients, if required visit client location, discuss new opportunities, and create new positions. Contribute to SEPG and organization process Improvement activities & Conduct trainings in self-area of expertise. Coordinate peer reviews and testing as planned & track defects / suggestions as per MOM for closure. Ensure that the project is audited from QA during the project lifecycle. For any non-compliances, duly submit it. Act as a product evangelist to build awareness and understanding. Represent the company by visiting customers to solicit feedback on company products and services. Keep the Product profitable by getting new business, entry into new markets in coordination with sales Team & Product enhancement Preferred: immediate joiners only, from B2B/SAAS Location: Hyderabad(Onsite) Industry: Software

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Summary This position is based at one of our prestigious client locations in Vizag and requires working from our Duvvada office. The position reports to the Branch Manager / Senior Account Manager, Vizag, and is responsible for supervising and ensuring smooth execution of SEZ and customs compliance activities carried out by the operations team. The Manager will ensure adherence to processes, timelines, and client satisfaction, while managing escalations and coordinating with senior stakeholders. Responsibilities and Duties Operational Oversight & Compliance Supervise daily SEZ Online filings (DTA / Import procurements) and ensure accuracy and timely database updates. Oversee approvals/permissions for all procurement activities in coordination with the Authorised Officer (AO) and ensure timely submission. Ensure ARE-1 re-warehousing, document verification, and record-keeping are completed within stipulated timelines; confirm dual record sets are maintained (Customs file and Client file). Monitor the assessment process for BOE/SB/BoE, verifying that correct and complete documentation is submitted and billing instructions are clearly communicated. Coordination & Stakeholder Management Act as the primary escalation point between client, AO, customs authorities, carriers, freight forwarders, and vendors to resolve delays or issues. Ensure timely collection of Delivery Orders (DO) and other clearances by arranging required Authorization Letters/Bonds from the client. Maintain strong relationships with client representatives, ensuring smooth approval flow for material usage, laptop movement, and foreign national visits. Coordinate with Finance, Invoice Desk, and internal teams to ensure timely billing, payment follow-ups, and discrepancy resolution. Process Control & Records Management Review and approve monthly verification reports to ensure all SEZ approvals are valid, bond balances are sufficient, and documentation is properly filed. Supervise maintenance of all registers (Bond, Stock, Laptop issue logs, Asset Serial Numbers, Inward/Outward, Returnable Registers, Foreign National Visits, CST supplies, SOFTEX records, etc.) to ensure compliance with SEZ norms. Oversee the preparation and filing of Monthly/Annual reports to AO/SO/DC Office and other SEZ authorities within stipulated deadlines. Ensure tracking systems (bill tracker, procurement logs, approvals database) are updated regularly and accurately. Team Leadership & Training Lead, mentor, and train the executive team on SEZ processes, customs compliance, and client-specific protocols. Conduct periodic audits of operational activities to ensure adherence to company SOPs and regulatory requirements. Train security and operational staff in SEZ procedures and monitor their compliance in register maintenance and visitor/material handling. Performance & Client Satisfaction Ensure service delivery meets or exceeds client expectations by monitoring KPIs, service timelines (TAT), and operational accuracy. Proactively identify process gaps and implement improvements in coordination with senior management. Maintain a high level of client satisfaction by resolving escalations quickly and ensuring clear communication at all times. Job Type: Full-time Pay: ₹50,000.00 - ₹60,000.00 per month Work Location: In person

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Cloud Protection Background/experience in security engineering (blue/red team) preferred Background in system/network engineering, DevOps/SRE or software engineering, with a passion for cybersecurity Previous experience with / exposure to Microsoft Sentinel or the Microsoft Defender suite Good understanding of the TCP/IP stack, working in a cloud environment and (at a minimum) basic system administration in Linux and/or Windows Server environments Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

🚀 Hiring for fast-growing, US-headquartered healthcare technology leader transforming how medical practices deliver care. there award-winning solutions empower thousands of healthcare providers to streamline workflows, enhance patient engagement, and improve clinical outcomes. Are you an experienced leader in Client Support with a strong background in Healthcare and a passion for driving AI-powered support solutions ? We're looking for a dynamic Manager – Client Support to join our valued client and lead a high-performing support function focused on delivering exceptional product experiences. 🔍 Key Responsibilities: Lead and mentor a team of client support professionals to ensure top-tier customer satisfaction. Manage and resolve complex client escalations effectively and efficiently. Collaborate with cross-functional stakeholders (Product, Engineering, Sales) to ensure seamless support operations. Drive adoption and integration of AI, Chatbots, Gen AI , and tools like Gemini, GitHub Copilot , etc., to enhance support outcomes. Provide deep support expertise across Healthcare and Product Support domains. Develop metrics-driven support processes and promote a culture of continuous improvement. ✅ Must-Have Skills: 11+ years of relevant experience in Customer or Client Support Strong exposure to Healthcare industry or products Proven experience in Product Support Demonstrated Leadership in managing teams and client relationships Expertise in Stakeholder Management & Escalation Handling Familiarity with AI / Chatbot / Gen AI tools (e.g., Gemini, GitHub Copilot ) 📍 Location: Bengaluru - Hybrid 🕒 Employment Type: Full-time If you're passionate about creating meaningful client experiences and transforming support with technology, we'd love to connect with you!

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Job Description Role: People P artnerships Lead Location: Hyderabad At EA, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together great people that combine creativity, technology, and expertise to deliver new ways to play. EA is driving the next revolution in games. Connect your future to ours. Inspire. Dream. Play. Our People Practice Partners are passionate about delivering simple and awesome people experiences while delivering programs and support in meaningful and efficient ways. You will connect with employees, support people managers, champion team effectiveness and engagement, planning and providing people programmes and being a cultural steward for EA. You will join the People Partnerships team, based in Hyderabad, and reporting to the People Partnerships Director in India. Responsibilities Administration & Collaboration: Builds and administers where appropriate, locally compliant people processes and procedures in partnership with EA global COE's. (People Operations, People Relations, Talent Acquisition, Talent Mobility, Compensation, Payroll, Benefits, Learning & Development, etc.) May represent EA to local authorities or government agencies regarding employment matters. Coaching: Coaches management and employees on development and career planning to meet talent goals. Collaborates with People Experiences and business teams to build leadership capability and achieve key business outcomes.Influences leaders on the importance of continuous performance coaching and effective communication. Talent Enablement: Facilitates employee and leader development through talent management activities that foster a high-performance workforce aligned with organizational goals. Collaborates with COEs, managers, and leaders to drive talent development and manage programs like Performance Management, Talent Planning, and Focal. Defines role evaluations and talent requirements to enhance hiring, support internal mobility, and promote career growth. Insights & Analytics: Proactively utilizes technology to increase the impact of PE and to prepare the organization to adopt digital practices. Analyzes, interprets, and communicates people data to derive actionable insights, inform decision-making, and inform practices to achieve strategic business objectives. Business Acumen: Understands the business context, balancing employee, leader, and business needs within the cultural landscape. Analyzes client and regional business dynamics, including industry trends. Applies insights to address business challenges and shares relevant ideas. Continuously improves domain knowledge by researching emerging trends Program Delivery: Locally delivers core PE programs within defined timelines and acts as point of escalation for local managers with questions. Change Management: Partners with site leadership and global COE partners to assess change readiness for People initiatives, provides localization input, and collaborates to arrive at solutions that drive adoption. Team player: Be prepared to assist your colleagues in any way required! You must be organised, compassionate and prepared to make the team successful. Qualifications Master’s degree in a relevant field combined with five to eight years of progressive success as an HRBP/People partner. Proven experience managing and implementing complex HR programs and/or initiatives across the business/regions. Analytical mindset with proven experience using data and data-driven insights to support the business. Works independently on diverse issues requiring analysis, good judgment, and creative solutions, while involving senior stakeholders on complex matters to ensure optimal outcomes. Proven subject matter expertise, with demonstrated experience in coaching and development, change management, and overall talent management. Strong change management skills - comfortable with ambiguity and constant change, able to methodically work through complex problems, set priorities, and execute on commitments. Strong project management and delivery experience; facilitating high-impact talent programs across the business. Good understanding of local employment law combined with the ability to gain a high-level understanding of regional employment customs and practices. A passion for creating healthy organizations, driving transformation, and helping culture be a competitive advantage. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Location Name: Lucknow Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Ensure to meet/exceed planned top line numbers as per business operating plan and deliver on acquisition, loss & profitability metrics in tier 3 & 4 markets. Responsible for the quality of business acquired & maintain the clean portfolio. Cross-sell various insurance & other products to generate additional revenues by increasing penetration during fulfillment process for the location. Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development. Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee productivity Compliance, policies, guidelines & processes Requires to extensively travel to various small markets to build business volume grounds up & strengthen the process. Measure productivity and implement training measures to bridge the gap to achieve required productivity. Responsible for the performance and development of sales team and retention of high performers in the team. Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Resolve all customer escalation and queries related to both the channels Effectively work with various cross-functional teams like Risk, Credit, operations & IT to ensure smooth functioning Systems Understanding & Data Analysis Understanding of CRM & lending system - Salesforce.com & Finnone is a must Data extraction from various sources and analysis in line with the business requirements Tracking all important matrix of business on regular basis Need to have excellent excel and PowerPoint skills Required Qualifications And Experience "Should have 8-10 year of experience in lending Prior experience in a Sales/callcentre/Product role in retail lending would be added advantage. Should have a MBA / Post Graduate Degree Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Excellent Team Management & Interpersonal Skills. Exceptionally high motivational levels and need to be a self-starter."

Location Name: Kolhapur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills