About Artfills: Artfills is India's fast growing startup focused on providing high quality Art learning. With 15,000+ learners across 12 countries and a fast-growing global footprint, we’re now launching a new sales office to accelerate our reach and impact. Role Overview We’re hiring an Sales Manager to build, lead, and scale our sales team in a new city. This is a hands-on leadership role — you’ll not only manage a team but also contribute individually to sales for the first 6 months to understand our process deeply and lead by example. Since this is a new location, setting the right culture of discipline, ownership, and performance will be a core part of your mandate. Key Responsibilities Team Leadership Set up and lead a high-performance sales team Drive a culture of ownership, punctuality, and consistent output. Set daily targets, review team performance regularly, and run weekly 1:1s. Conduct regular training, roleplays, and live call feedback sessions. Individual Contribution (First 6 Months) Handle a portion of leads yourself to stay close to the customer journey Convert trial attendees to paid students across our premium arts courses. Use first-hand experience to shape training, scripts, and pitch flow. Process & Performance Optimization Define clear SOPs for lead follow-up, pitch flow, and escalation handling. Launch and track new sales initiatives including structured onboarding & training program , data driven performance optimisation Submit weekly reports to leadership with key insights and action plans. Compensation: ₹10–15 LPA per annum; optional ESOPs available Who You Are 3–8 years of experience in inside sales or B2C sales (EdTech preferred) Prior team management experience with proven results Excellent spoken Hindi and English; strong emotional intelligence Process-oriented, data-driven, and comfortable taking charge Willing to work as a player-coach for the first 6 months What You’ll Get A high-impact leadership role with full ownership of a new region Rapid career growth in a fast-scaling EdTech startup Performance-linked incentives and leadership development opportunities Chance to build a high-performance team and culture from scratch Show more Show less

Job Title: Program Manager | Strategy & Ops (Retail) About Aramya: At Aramya, we’re redefining fashion for India’s underserved Gen X/Y women, offering size-inclusive, comfortable, and stylish ethnic wear at affordable prices. Launched in 2024, we have already achieved ₹40 Cr in revenue in our first year, driven by a unique blend of data-driven design, in-house manufacturing, and a proprietary supply chain. Today, with an ARR of ₹100 Cr, we’re scaling rapidly with ambitious growth plans for the future.Our vision is bold to build the most loved fashion and lifestyle brands across the world while empowering individuals to express themselves effortlessly. Backed by marquee investors like Accel and Z47, we’re on a mission to make high-quality ethnic wear accessible to every woman. We’ve built a community of loyal customers who love our weekly design launches, impeccable quality, and value-for-money offerings. With a fast-moving team driven by creativity, technology, and customer obsession, Aramya is more than a fashion brand—it’s a movement to celebrate every woman’s unique journey. We’re looking for a passionate individual to join Our Team , setting up retail stores, ensuring operational excellence, and driving adherence to standard operating procedures (SOPs). You’ll be at the heart of Aramya’s growth engine—driving seamless execution of new store openings, coordinating across teams, optimizing store performance, and enabling data-driven decision-making. This role is ideal for someone who thrives in fast-paced environments, is highly organized, and brings a generalist mindset to retail and operations. Key Responsibilities Program Execution & Store Rollout Drive end-to-end execution of store expansion initiatives (company-owned and franchise), coordinating across real estate, operations, marketing, and finance teams. Manage project timelines, dependencies, and escalation pathways to ensure on-time delivery. Assist in planning and executing store setups, managing vendor coordination for fixtures, signage, and infrastructure. Store Performance Optimization Analyse store metrics (footfall, conversions, AOV, etc.) to identify improvement areas. Design and execute in-store A/B experiments (layouts, fixtures, workflows) and provide actionable insights. Maintain documentation of learnings, SOPs, and best practices. Customer Insights & Retention Strategy Work on identifying behaviour patterns and repeat purchase drivers. Conduct NPS benchmarking studies and collaborate on strategies to boost in-store satisfaction. Support the development of systems to monitor and act on customer feedback. Operational Excellence & SOP Compliance Ensure brand standards are upheld across store setups and operations. Conduct regular audits and coordinate with retail teams to drive efficiency and adherence to SOPs. Qualifications & Skills 1–3 years of experience in generalist roles in early or mid-stage start-ups. Bachelor’s degree in Business, Operations, Retail, or a related field. Strong project management and cross-functional coordination abilities. Excellent analytical, problem-solving, and communication skills. Highly organized, detail-oriented, and capable of managing multiple priorities. Proficiency in MS Office (Excel, PPT) and familiarity with POS and retail systems is a plus. Comfortable working in high-growth, fast-changing environments. What We Offer Opportunity to be part of a fast-scaling fashion brand at the forefront of modern retail. High ownership role with real business impact and cross-functional exposure. Collaborative work culture with direct access to leadership. Show more Show less

About Company : Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. · Job Title: Incident & Major Incident Management · Location: Bangalore · Experience: 5+ yrs · Job Type : Contract to hire. · Notice Period:- Immediate joiners. Mandatory Skills: Strong communication and ability to work under pressure and in a fast-paced environment. Communicate effectively with stakeholders and provide timely updates. Practical knowledge of major incident, problem, and change management processes. Collaborate with cross-functional teams to identify, analyse, and ensure rapid response and resolution. Familiarity with IT infrastructure and monitoring tools. Experience with incident management tools (Ex:- Service Now, Jira etc) Knowledge of root cause analysis techniques, Driving CAB calls and problem management methodologies. Key Words: Incident Lifecycle Management Stakeholder Communication Escalation Management Root Cause Analysis (RCA) Driving CAB Calls, Bridge Calls, RCA Calls Show more Show less

Introduction Games24x7 is India’s leading and most valuable multi-gaming unicorn. We’re a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - RummyCircle, India’s first and largest online rummy platform, My11Circle, the country’s fastest growing fantasy sports platform A pioneer in the online skill gaming industry in India, Games24x7 was founded in 2006 when two New York University trained economists Bhavin Pandya, and Trivikraman Thampy met at the computer lab and discovered their shared passion for online games. We’ve always been a technology company at heart, and over the last decade and a half, we’ve built the organisation on a strong foundation of ‘the science of gaming’, leveraging behavioural science, artificial intelligence, and machine learning to provide immersive and hyper-personalised gaming experiences to each of our players. Backed by marquee investors including Tiger Global Management, The Raine Group, and Malabar Investment Advisors, Games24x7 is leading the charge in India’s gaming revolution, constantly innovating and offering novel entertainment to players! Our 800 passionate teammates create their magic from our offices in Mumbai, Bengaluru, New Delhi, Miami, and Philadelphia. For more information and career opportunities you may visit www.games24x7.com. Role Summary: We are looking for a Product Manager who will drive new product initiatives on RummyCircle.com. The candidate will live and breathe the product, will need to understand our players better than anyone, and ideate and implement features that drive long term retention, engagement and revenue. The ideal candidate is both strategic and detail-oriented, has proven product management experience, and is equally comfortable working with all stakeholders. The candidate comes with team management experience and is able to effectively get team members to ramp up and deliver on the planned roadmap. The work environment is fast-paced and results driven. Position: PM-2 Responsibilities: Generate new product ideas, enhancements to existing product by collating requests from both internal stakeholders and customers. Own long term revenue and retention feature roadmap. Assist in developing product strategy and roadmap for RummyCircle.com product. The product roadmap is created by analyzing and prioritizing projects, determining the product design & development effort and negotiating the launch timeframes with development teams Create functional and UI specifications, business cases and wire frames, conduct specification reviews with requestor groups and development teams and be the main contact for the specifications during the development and implementation phases. Interface with all relevant stake holders to drive timely, seamless and successful rollouts. Define, track and improve key product metrics and monitor those metrics. Collate and analyze key daily/weekly/monthly data on various features performance and report key findings. Be the first point of escalation for any product related problems/queries. Evaluate new product opportunities for Company fit from audience and technology perspective. Analyze internal systems and recommend software enhancements to improve productivity. Create and maintain relevant product documentation for various internal customers Job requirements: At least 3 years of experience building online products as Product Manager. Excellent analytical and quantitative skills; ability to take decisions backed up by data and metrics. Ability to define and analyze metrics to inform the success of products. Acumen to guide business goals through roadmaps and define new product features and strategies. Ability to combine data from various sources such as usability studies, research, and analytics tools to take holistic view for new feature development Attention to detail with proven ability to manage multiple projects, competing priorities simultaneously. Positive, pro-active attitude with a willingness to anticipate and manage change in a highly dynamic environment. Flair for good user experience leading to better usability and user interaction across various form factors / devices. Ability to empathize with stakeholders and customers alike to deliver "right" solutions. Understanding of online services, Internet and consumer software markets. Appreciation for online games is highly desirable. Ability to work in a fast-paced cross-functional team environment is a must. Proven ability to create business cases, detailed functional specifications and wire frames, with an excellent track record of developing and launching online products. Good knowledge of best practices in Product Management. Location : Bengaluru * Games24x7 is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law * Show more Show less

What is needed of you? BetterWay treats chronic lifestyle disorders using evidence-based Ayurved, enabled by technology. It has multi-specialty Ayurved day-care centers with expert Doctors and Paramedics. At the core, for each user/patient, BetterWay advocates holistic, nature-aligned lifestyle choices. We believe BetterWay center experience is the key platform in fostering an environment where our caregivers can serve our patients in the best way possible Delivering Best Patient Experience: Ensure that patients are heard, guided, and reassured at every touchpoint Ensure that patients are never left unattended or unclear about the next steps in their care journey. Ensure that patients’ concerns and feedback are addressed in a timely and empathetic manner. Upholding High OPD Standards: Work closely with the OPD Supervisor and other staff to ensure that SOPs are followed - especially around hygiene, punctuality, and courtesy. Conduct daily check-ins to assess standards of hygiene, availability of brand & reading materials, staff grooming, and overall readiness of the OPD to receive patients. Flag any infrastructural or supply needs to the right teams proactively. Quality Monitoring & Improvement: Identify recurring issues or gaps the in patient journey or service delivery, and take corrective actions. Get feedback from patients through soft conversations or feedback forms and use these insights to make actionable improvements. Brand Representation: Be able to confidently speak to patients about BetterWay’s vision, medicine team, treatment process, Panchakarma procedures, specialty programs (e.g., Ayurvedic Psychiatry), outcomes, and key differentiators. Ensure OPD supervisors and other staff are also able to communicate confidently and warmly with patients. Maintain printed collaterals and educate and inform walk-ins about packages or ongoing offers, if needed. (will not sell or push any packages or services but will only guide and inform, where required.) Crisis Management: Ensure patients’ comfort in case of escalation, absence of concerned POC (doctor, technician etc.), grievance etc and timely solution for the same. Collaborate with the Operations team and Medicine team to ensure handling of any escalation. What we desire? Bachelor/Masters degree in hospitality and hotel management, or a related field 1-6 years of experience in hospitality, hotel management, or a similar role Strong organizational, problem-solving, and multitasking skills Excellent communication and interpersonal skills. Who will love it here? Young graduates who desire true startup experience. Who love the hustle, count outcomes not the hours and effort. Passion to build a brand, business and institution from scratch. Those who enjoy real on the ground connect, natural to chai pe churcha and engage with free unassuming spirit. People who care for integrity, honesty, adaptability, and quality of care, with high accountability. Like to challenge and be challenged, sport enough to take setbacks positively, however tenacious to not give up easily. Job Type: Full-time Pay: From ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Location: South Delhi, Delhi, Delhi (Required) Work Location: In person Application Deadline: 25/04/2025

Noida,Uttar Pradesh,India Job ID 768662 Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration. What happens once you apply?

Noida,Uttar Pradesh,India Job ID 768653 Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration.

Join us as a Sourcing Manager in Satara, Maharashtra to be responsible for managing and developing the local supplier base to support the factory’s’ strategic needs. The role ensures cost-effective, timely, and high-quality supply of materials and services while aligning with regional, product group, and global sourcing strategies. About the job At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place every day. About the Position This position is located in Satara, will report to the Factory and Site Manager Satara. In this role, the Sourcing Manager’s focus is to strengthen and further develop the existing supplier base in line with future capacity, quality, sustainability, and innovation needs. This position will manage the sourcing for GPHE, LA and WHE departments. As a part of the team, You Will: Responsible for Supplier Development & Management (existing supplier base!) Drive continuous development of existing local suppliers to improve performance, competitiveness, and capability. Identify and implement opportunities for localization of materials or components in alignment with cost and lead-time reduction goals in line with product groups, and global sourcing strategies. Conduct regular supplier reviews and audits to ensure compliance with quality, safety, sustainability, and contractual requirements. Collaboration and Alignment: Act as the primary interface between the local factory and regional, product groups, and global sourcing teams. Ensure local sourcing activities align with global category strategies and product groups roadmaps. Participate in cross-functional sourcing and development projects, contributing local market insights and supplier capabilities. Within the Product Groups, control, encourage, drive and push improvement for purchased material and suppliers, (Local and Global) Accountable for the Product Groups handshake process to secure a pipeline of purchasing initiatives, right prioritization and follow up of the executions. Drive supply optimization for AL from Product Groups perspective Chair weekly product Group purchasing Improvement meetings (Pre-PIM meetings) and secure escalation of deviations to Global Purchasing (PIM) acording to process Accountable for the Product Groups requirements during the execution of the purchasing projects (Global and Local) Actively contribute to the sourcing strategy and commodity strategy to strive for alignment with the Product Groups. Give input to the Operational plans from sourcing perspective Communicate significant changes of forecast to Global Purchasing. Strategic Sourcing & Cost Management: Lead local sourcing initiatives and support regional/global negotiations by providing data, supplier insights, and local market intelligence. Support cost-reduction programs, make-buy analyses, and dual-sourcing strategies. Monitor and manage local supplier risks and implement mitigation strategies where needed. Operational Procurement Support: Collaborate with planning, quality, engineering, and logistics to resolve supplier performance issues. Ensure timely delivery of goods and services by coordinating closely with internal stakeholders and suppliers. Full understanding of sourcing strategy Full understanding of the supply chain needs and targets within a Product Group Full understanding of the product within the product group Good understanding of supplier and material market situation (material price, competition, risks) Good understanding of the Purchasing Process and commercial deals Full understanding of Material Management Preferably trained in Green Belt and Supply Development What You Know Bachelor’s degree in mechanical or production engineering and supply chain or business administration or related field. Total 12+ years’ experience with minimum 5–7 years of experience in sourcing or procurement, ideally in a manufacturing or industrial setting. Proven experience in supplier development and cross-functional collaboration. Strong negotiation, communication, and analytical skills. Ability to navigate complex stakeholder networks (local, regional, global). Fluent in English; Proactive, results-driven, and hands-on approach. Strong interpersonal and intercultural communication skills. Able to work independently while ensuring alignment with broader sourcing teams. High integrity and commitment to compliance and sustainability standards. Key Relationships: Product Groups Sourcing Managers and Sourcing organisation within Product Groups Local Supply Chain Managers Global Sourcing and Commodity Managers (Global Purchasing organisation) Regional Sourcing Manager Factory Managers Physical & Environmental Factors Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear. Environmental Factors (hazardous materials, work location, work surfaces, exposure). Why should you apply: We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day. "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”

Technical Support Engineering - Outlook Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832247 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering - Outlook Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832250 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 7+ years of technical support, technical consulting experience, or information technology experience o OR 7+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Title: Sr. Customer Service Executive Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us: Harmony United Medsolutions Pvt Ltd (HUMS) is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects. Position Overview: We are currently seeking an fresher to join our Customer Service department. As a Customer Service Executive, you will be the primary point of contact for our clients, providing support and assistance with their inquiries and concerns. You will ensure that our clients receive outstanding service and have a positive experience with our company. The successful candidate will have a good communication skills and willing to learn new things Responsibilities: Serve as the first point of contact for clients, responding to inquiries and providing information about our healthcare services. Investigate and resolve escalated issues in a timely and satisfactory manner, ensuring customer satisfaction and retention. Conduct follow-up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided. Act as the point of escalation for complex or sensitive customer inquiries and complaints. Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve the overall customer experience. Prepare and present regular reports on customer service performance, including key metrics, trends, and insights. Requirements: Candidate must have a Bachelor's Degree Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders. Ability to work well under pressure and handle multiple priorities in a fast-paced environment. Diversity, equality, and inclusion: Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed. Benefits: Competitive salary (including EPF and PS) Health insurance Four days’ work-week (Monday – Thursday) Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you! In case of any queries, please feel to reach out us at recruitment@hupcfl.com Note: Available to take calls between 4:45 PM to 3:45 AM IST only from Monday to Thursday. #LI-DNI m30ddiNEdB

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832618 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. The Windows Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centres, and generally reduce the effort of managing dedicated IT infrastructure. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. Cloud Traits: Cloud Focus: These customers and products are our future even if they cannibalize our present Cloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentality Cloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happens One Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud Experience Cloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt it. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification: English Language: fluent in reading, writing and speaking. Prefered Qaulifications: SOFT SKILLS Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. TECHNICAL SKILLS Technical depth in the current technology and willing to learn new skills. Knowledge of one of the following domains is preferred but not mandatory: Windows Networking , Windows Azure Platform (Networking), Operating System and Virtualization. Windows Azure Platform: – Knowledge of Windows Azure Platform services – Azure Platform development and deployment concepts – Familiarity with troubleshooting Networking: – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Operating System/Virtualization: – Familiarity with Active Directory, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V configuration and administration Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers. The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Details: Role : Associate Process Manager – Collateral | Full-time (FT) | Financial Markets| Location : Mumbai – Maharashtra – India Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications : Graduation (B. Com /BBM) / Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience in Collateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications – Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities: Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming A’s and SA’s to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

Function Data Analytics & Computational Sciences Sub function Clinical Data Management Category Experienced Analyst, Clinical Data Management (P5) Location Mumbai / Hyderabad / Bangalore / India Date posted Jun 17 2025 Requisition number R-009777 Work pattern Hybrid Work Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Data Analytics & Computational Sciences Job Sub Function: Clinical Data Management Job Category: Professional All Job Posting Locations: Bangalore, Karnataka, India, Hyderabad, Andhra Pradesh, India, Mumbai, Maharashtra, India Job Description: Integrated Data Analytics and Reporting (IDAR) Analyst II External Data Acquisition Expert* (*Title may vary based on Region or Country requirements) Position Summary: The Analyst II External Data Acquisition Expert is an experienced individual contributor with an in-depth understanding of data acquisition capabilities, practices, methods, processes, and technologies. In this role the Analyst II Data Acquisition Expert contributes to delivery of the J&J R&D portfolio through accountability and/or execution of the set-up and management of External Data Stream systems at the trial level. This position will be able to perform work activities with minimal supervision, take a lead role, and may coach/mentor others. This position reports to Data Acquisition Functional Leadership and represents Data Management in cross functional discussions, with the ability to influence key stakeholders and contribute to strategic discussions and decisions. This position may also participate in continuous improvement initiatives and industry work groups. This position develops strong and productive working relationships with key stakeholders within IDAR and Global Development, in addition to broader partners, external suppliers and/or industry groups. Principal Responsibilities: Planning, execution, and completion of all data acquisition activities and deliverables within assigned scope, ensuring quality, compliance standards, consistency, and efficiency. Ensure timely and effective maintenance of functional planning systems. Independently and effectively manage issue escalations, adopting appropriate escalation pathways. Anticipation, early detection, prevention and management of risks and issues impacting deliverables and activities. Contribute to the development and maintenance of departmental policies, procedures, training, and standards. Contribute to the development of functional vendor contracts and oversee of delivery in line with agreed milestones and scope of work, R&D business planning and budget estimates. Contribute to the enhancement of functional, technical and/or scientific capabilities within data management. Influence the external industry and/or regulatory environment through active engagement in industry forums and working groups. Support data acquisition related aspects of regulatory agency inspections and internal audits. Ensure real time inspection readiness for all data acquisition deliverables. This position may be specialized into the following roles based on business needs: Data Acquisition Expert External Data Data Acquisition Expert External Data role-specific responsibilities: Accountable for the setup & maintenance of External Data Streams within assigned trial(s) according to best practices and defined guidelines. External Data Streams include but not limited to ePRO, eSource, EHR, Real World data and traditional and novel clinical data streams (e.g., Labs, ECG, Biomarkers, PK/PD, PGx, IVRS). Activities/deliverables include but not limited to development of trial specific data transfer agreements & specifications, verification of data transfers, and setup of automated data ingestion into the clinical data repository. Principal Relationships: Reports into people manager position within functional area (e.g., Data Acquisition Leader). Functional contacts within IDAR include but not limited to: Leaders and/or leads in Data Management and Central Monitoring, Clinical and Statistical Programming, Clinical Data Standards, Regulatory Medical Writing, IDAR Therapeutic Area Lead, and system support organizations. Functional Contacts within J&J Innovative Medicine (as collaborator or peer) include but not limited to: Global Program Leaders, Global Trial Leaders, Biostatisticians, Clinical Teams, Procurement, Finance, Legal, Global Privacy, Regulatory, Strategic Partnerships, Human Resources and Project Coordinators. External contacts include but not limited to: External partners and suppliers, CRO management and vendor liaisons, industry peers and working groups. Education and Experience Requirements: Required Bachelor's degree (e.g., BS, BA) or equivalent professional experience is required, preferably in Clinical Data Management, Health, or Computer Sciences. Advanced degrees preferred (e.g., Master, PhD). Approx. 5+ years of experience in Pharmaceutical, CRO or Biotech industry or related field or industry. Proven knowledge of data management practices (including tools and processes). Proven knowledge of regulatory guidelines (e.g., ICH-GCP) and standards (e.g., CDASH, SDTM). Intermediate project and risk management skills with an established track record delivering successful outcomes. Established track record collaborating with multi-functional teams in a matrix environment and partnering with/managing stakeholders, customers, and vendors. Strong communication, leadership, influencing and decision-making skills. Strong written and verbal communications skills (in English) Demonstrated technical expertise developing and maintaining External Data Streams (e.g., Labs, ECG, Biomarkers, PK/PD, PGx, IVRS) and associated components (e.g., Data Transfer Agreements & Specifications, transfer file verification, data ingestion set-up). Preferred Innovative thinking to allow for optimal design and execution of clinical development strategies. Ability to contribute to the development and implementation of a business change/innovative way of working. Experience working with data from EHR/EMR, Digital Health technologies, Real-World Data, or similar, eDC systems, eDC integration tools, and general data capture platforms. Other: Approx. <10% travel (domestic or international) may be required.

About the Role: Grade Level (for internal use): 11 The Role: Sr. Business Analyst. The Impact: Be part of an industry-leading team transforming the way corporate actions data is captured and delivered. Work with cutting-edge technology and innovative product solutions. Collaborate with top financial institutions and play a role in defining data standards. Flexible work culture and career development opportunities. What's in for you: We are seeking a highly skilled and detail-oriented Senior Business Analyst to join our Managed Corporate Actions (MCA) team. The successful candidate will serve as a key liaison between business stakeholders, clients, and technology teams, driving the design, implementation, and continuous improvement of corporate actions data services. You will play a pivotal role in analyzing corporate actions workflows, supporting new product features, onboarding clients, and ensuring operational excellence through automation and high-quality data delivery. Responsibilities: Act as a subject matter expert (SME) in corporate actions lifecycle across multiple asset classes (equities, fixed income, ETFs, etc.). Gather and document business requirements from stakeholders and clients. Analyze issuer announcements and market data to define requirements for structured, normalized corporate actions events. Collaborate with product, operations, and engineering teams to improve and evolve the MCA platform and data model. Design and document business processes, use cases, and data flows related to corporate actions capture, cleansing, validation, and dissemination. Partner with QA and development teams to support test case design, user acceptance testing (UAT), and release validation. Support the onboarding of new clients, including requirements gathering, gap analysis, data mapping, and configuration support. Monitor industry trends (e.g., ISO 20022, SRD II, CA standards) to recommend enhancements to the product offering. Drive continuous improvement initiatives to increase automation, reduce risk, and ensure data accuracy and timeliness. Act as an escalation point for operational or data issues requiring detailed business analysis. What We’re Looking For: Bachelor’s degree in Finance, Business, Computer Science, or a related field. Master’s or CFA a plus. 5–8 years of experience as a business analyst, preferably in financial data, corporate actions, asset servicing, or capital markets. Strong understanding of corporate actions processing (e.g., dividends, mergers, rights issues, reorganizations) and issuer communication formats. Experience working with data models, XML, JSON, ISO 15022/ISO 20022, and reference data structures. Proven experience writing BRDs, FRDs, process flows, and data dictionaries. Strong communication skills and the ability to present complex information to both technical and business audiences. Comfortable working in Agile environments with cross-functional global teams. Familiarity with market data vendors (e.g., S&P Global, ICE, SIX, Bloomberg, DTCC) is preferred. Prior experience with Managed Services or Corporate Actions automation tools . Knowledge of regulatory initiatives impacting corporate actions (e.g., SRD II, CSDR, etc.). Hands-on experience with SQL, Excel, Jira, Confluence, or data analysis tools. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316763 Posted On: 2025-06-17 Location: Gurgaon, Haryana, India

Senior Business Analyst Gurgaon, India Product Management & Development Group 316763 Job Description About The Role: Grade Level (for internal use): 11 The Role: Sr. Business Analyst. The Impact: Be part of an industry-leading team transforming the way corporate actions data is captured and delivered. Work with cutting-edge technology and innovative product solutions. Collaborate with top financial institutions and play a role in defining data standards. Flexible work culture and career development opportunities. What's in for you: We are seeking a highly skilled and detail-oriented Senior Business Analyst to join our Managed Corporate Actions (MCA) team. The successful candidate will serve as a key liaison between business stakeholders, clients, and technology teams, driving the design, implementation, and continuous improvement of corporate actions data services. You will play a pivotal role in analyzing corporate actions workflows, supporting new product features, onboarding clients, and ensuring operational excellence through automation and high-quality data delivery. Responsibilities: Act as a subject matter expert (SME) in corporate actions lifecycle across multiple asset classes (equities, fixed income, ETFs, etc.). Gather and document business requirements from stakeholders and clients. Analyze issuer announcements and market data to define requirements for structured, normalized corporate actions events. Collaborate with product, operations, and engineering teams to improve and evolve the MCA platform and data model. Design and document business processes, use cases, and data flows related to corporate actions capture, cleansing, validation, and dissemination. Partner with QA and development teams to support test case design, user acceptance testing (UAT), and release validation. Support the onboarding of new clients, including requirements gathering, gap analysis, data mapping, and configuration support. Monitor industry trends (e.g., ISO 20022, SRD II, CA standards) to recommend enhancements to the product offering. Drive continuous improvement initiatives to increase automation, reduce risk, and ensure data accuracy and timeliness. Act as an escalation point for operational or data issues requiring detailed business analysis. What We’re Looking For: Bachelor’s degree in Finance, Business, Computer Science, or a related field. Master’s or CFA a plus. 5–8 years of experience as a business analyst, preferably in financial data, corporate actions, asset servicing, or capital markets. Strong understanding of corporate actions processing (e.g., dividends, mergers, rights issues, reorganizations) and issuer communication formats. Experience working with data models, XML, JSON, ISO 15022/ISO 20022, and reference data structures. Proven experience writing BRDs, FRDs, process flows, and data dictionaries. Strong communication skills and the ability to present complex information to both technical and business audiences. Comfortable working in Agile environments with cross-functional global teams. Familiarity with market data vendors (e.g., S&P Global, ICE, SIX, Bloomberg, DTCC) is preferred. Prior experience with Managed Services or Corporate Actions automation tools . Knowledge of regulatory initiatives impacting corporate actions (e.g., SRD II, CSDR, etc.). Hands-on experience with SQL, Excel, Jira, Confluence, or data analysis tools. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316763 Posted On: 2025-06-17 Location: Gurgaon, Haryana, India

Additional Information Job Number 25099225 Job Category Reservations Location Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India, 122 002 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Support the strategic definition and configuration of optimal solutions that address clients' needs and objectives through collaboration with our clients and other internal teams such as Sales and Product Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams Deliver compelling oral and written presentations with associated technical skills in building sales decks and training collateral Establish forums to coordinate across the Product Solutions team to enable a successful configuration of solutions Resolve relationship and account level queries of clients/fund managers Be the escalation point of contact for the Ops teams across the product suite taken by the client Keep awareness of latest product, process, business and market updates Implement process improvement to enhance efficiency and client satisfaction Enable technology adoption within the team to help reduce manual intervention Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks Required Qualifications, Capabilities And Skills Minimum 3 years of overall work experience. Excellent communication skills (verbal and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses Strong attention to detail, problem solving and effective escalation skills required Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables Strong collaboration skills, able to work with many different individuals and partner effectively with different groups (ref:iimjobs.com) Show more Show less

Linux Specialist Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role Due to the recent acquisition of a key enterprise account, an important role has been identified for the system administration and management of around two hundred linux operating systems, across multiple flavours and versions of linux distributions. We are looking for a n engineer who is comfortable with every aspect of system administration from file, resource and application management, through backup and patching in mission critical enterprise environments Role Responsibilities The key focus of this role will be maintaining the health of this estate, in conjunction with the client’s application teams. You will be primary engineer ; the “goto” person for the Linux infrastructure working in conjunction with the Infrastructure (SAN & Backup) teams to deliver a healthy , highly available and securely patched Linux environment for the customer. You will have significant experience across multiple Linux distributions and understand the importance of maintaining a health unix operating system environment to support applications such as Oracle and SAP HANA. You will firstly familiarise yourself with the estate , identify and eliminate any repeat problems using high quality root cause investigation, before looking to improve the quality and ease of administration of the estate over time. You will be comfortable as an individual contributor with primary responsibility for an estate, but also an integral team player within the wider Aurizon team, focused on delivering brilliant customer outcomes with consistent quality work. Essential Key Competencies and Qualifications required Minimum of 8 years Linux System Administration experience across multiple distributions Experience of primary responsibility for a Linux estate of over 100 machines Experience with core OSS tools: Application packaging and deployment across multiple Linux distributions (yum, apt, pkg) O/S and application patching & upgrades across multiple distribution systems Monitoring platforms (Nagios or similar) Mainstream and o/s Backup platforms (tar and commercial e.g Avamar) Strong shell scripting (bash / sh) usable to solve complex tasks Advanced troubleshooting experience Experience of virtual and physical SAN storage and implications for administering the OSS Handling kernel/resource troubleshooting (CPU_WAIT, Disk latency, memory usage, network issues) Troubleshooting enterprise integrated applications (n-tier, gateway web/app/db etc). Linux System Administration skills, specifically: Local & Network Filesystems: (provisioning, partitioning resizing , repairing) LDAP/Windows Integration Experience in one mainstream configuration management/imaging platform (puppet, ansible etc) Experience is acting as final escalation point for complex/high impact issues Appreciation of core security concepts (deny by default, least privilege) Root cause and problem analysis Industry based certifications Desirable The following Competencies and Experience would be an advantage in this role; Oracle Linux SAP HANA clusters Programming skills in one or more languages (python, php, ruby)_ Working knowledge of ITIL concepts and methodologies Experience with Unix based Disaster Recovery solutions Suitable SQL skills for querying databases (e.g. understanding joins) Brenna n is an equal opportunity employer. Show more Show less

Company Gurus Helps Businesses Protect And Recover Revenue By Providing Innovative Chargeback Management Solutions, AI Analytics, And Insights Powered By Our Proprietary FPRONE Platform. By Understanding Our Clients Needs And Fully Aligning With Their Goals, We Help Clients Reduce Chargebacks And Increase Recovery Rates To Maximize Revenue. Our Technology Solutions Use Powerful AI Insights, Data Science And Advanced Analytics Combined With Deep Industry Expertiseto Deliver Hundreds Of Millions Of Dollars In Recovered Revenue To Our Clients. For More Information, Visit Overview We are seeking a highly motivated Product Support Specialist to join our growing team. This frontline support role is responsible for assisting merchant users as they navigate through the chargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping them understand portal workflows, assisting with navigation issues, resolving general platform queries, and ensuring a smooth, efficient user experience. Strong communication skills, quick learning ability, adaptability, and a client-first attitude are critical for success in this role. This is an exciting opportunity for individuals who are passionate about client service, product support, and becoming an expert in the chargeback management Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathetically and effectively. Meet and exceed SLAs, KPIs, and CSAT Result Areas (KRAs): Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support & Master's degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as Skills: Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. (ref:iimjobs.com) Show more Show less

Key Relationship Management Maintain strong, strategic relationships with key customer stakeholders to ensure seamless planning and execution of deliverables. Foster customer trust and engagement to facilitate timely invoice clearance and support effective payment collection. Act as a point of escalation for operational or service delivery issues to ensure customer Mining & Solution Development Communicate Knowledge Lab (KL) initiatives in new solution development and proactively discuss relevant use cases with customers. Identify opportunities for account mining and drive value-added services to enhance customer & Operational Excellence Evaluate the implementation of engineering initiatives in coordination with Assistant Managers. Periodically review adherence to defined operational processes and recommend modifications to enhance efficiency and delivery standards. Team Development & Reporting Train and mentor Assistant Managers and Field Executives in relationship management, reporting, and standardized MIS practices. Ensure consistent and accurate submission of operational data and reports. Process Optimization & Compliance Recommend and implement process improvements in alignment with customer expectations and operational effectiveness. Drive continuous improvement culture across operational units. Cost & Budget Management Prepare and monitor delivery budgets; track and analyze variances to control operational costs. Identify cost optimization strategies without compromising service quality. MIS & Performance Monitoring Generate and maintain customer-wise MIS reports to support management in decision-making. Track and evaluate customer-wise profitability; lead at least two effectiveness improvement initiatives per quarter. Payment Collection Oversight Monitor customer accounts for outstanding payments and lead proactive follow-ups for timely collection. Coordinate with finance and customer teams to resolve disputes or issues delaying payments. Establish and track metrics for DSO to improve cash flow health. (ref:iimjobs.com) Show more Show less

Job Summary The Head – Global IT Infrastructure Operations is a pivotal leadership role responsible for the global oversight, transformation, and resilience of Sun Pharma’s IT infrastructure. The role spans data centers, cloud, network, servers, endpoints, and tool ecosystems, delivering business continuity, compliance, and scalability across all geographies. Reporting directly to the Global Head – Infrastructure & Service Assurance, this role drives excellence in infrastructure strategy, execution, and operations while fostering innovation, cost-efficiency, and global standardization. Areas Of Responsibility Operational Excellence: Ensure the highest levels of operational excellence in managing Sun Pharma's global IT infrastructure. Oversee the performance, reliability, and security of data centers, networks, servers, and cloud infrastructure. Implement best practices and continuous improvement initiatives to enhance infrastructure performance and efficiency Team Management: Lead and mentor a diverse team of IT professionals, including Data Center Operations Managers, Network Engineers, and Cloud Infrastructure Specialists. Set clear performance expectations, provide ongoing feedback, and foster a collaborative and innovative team environment. Identify and develop talent within the team to meet current and future business needs Infrastructure Management: Oversee the management of global data center operations, ensuring high availability, reliability, and security of IT systems. Manage network and server infrastructure to support business operations and growth. Lead the deployment and management of cloud infrastructure, ensuring seamless integration with existing systems and processes Compliance and Security: Ensure compliance with industry regulations and standards for IT infrastructure. Stay up-to-date with regulatory changes, conduct regular audits and assessments, and implement corrective actions as needed. Develop and maintain documentation to support compliance and audit processes, ensuring the organization is always prepared for regulatory inspections. Implement robust security measures to protect IT infrastructure from threats and vulnerabilities Performance Monitoring and Reporting: Define and monitor key performance indicators (KPIs) for the IT infrastructure team. Establish a culture of accountability and continuous improvement. Regularly report on IT infrastructure performance to the CIO and other leadership, providing insights into the effectiveness of IT initiatives and their impact on business operations. Track the adoption and impact of infrastructure initiatives, leveraging insights to drive operational improvements and inform strategic decision-making Disaster Recovery and Business Continuity : Develop and maintain comprehensive disaster recovery and business continuity plans for IT infrastructure. Ensure that all critical systems and data are backed up and can be restored quickly in the event of a disruption. Conduct regular tests and drills to ensure preparedness Innovation and Technology Adoption : Stay abreast of emerging technologies and industry trends. Evaluate and recommend new technologies and solutions (in partnership with ITBP, PMO and Digital CoE teams) that can enhance IT infrastructure and support business objectives. Lead pilot projects and proof-of-concept initiatives to test and validate new technologies Key Responsibilities Global Infrastructure Strategy & Execution Lead the execution of a globally aligned IT infrastructure roadmap. Deliver standardized, secure, and scalable services across all regions. Operations Excellence Ensure optimal performance of networks, data centers, cloud, and end-user services. Define and monitor global SLAs and KPIs with regular executive reviews. Team Leadership Build and lead a distributed team, including 1st and 2nd line leaders. Close all critical leadership roles by November 2025 as part of the IT reorg. Infrastructure Tools & Automation Oversee ITSM, monitoring, HAM/SAM, patching, endpoint tools, and CxO dashboards. Champion automation and real-time observability. Compliance & Risk Ensure adherence to GxP, SOX, and regional data compliance. Coordinate audits, policy implementation, and cyber hygiene practices. Disaster Recovery & Business Continuity Lead global DR/BCP planning, testing, and recovery optimization. Improve RTO/RPO benchmarks for critical systems. Partner Governance Drive managed services model restructuring (e.g., TCS) post-IT reorg. Govern delivery, performance, and transformation agendas with vendors. Innovation & Digital Enablement Evaluate and pilot emerging technologies to improve infra capabilities. Collaborate with Digital CoE and PMO to scale innovations globally. Stakeholder Engagement Partner with global business, ITBPs, and regional CIOs to align infra with enterprise priorities. Communicate progress to the board, auditors, and external regulatory stakeholders. Specialized Knowledge Requirements ITIL, hybrid cloud, and infrastructure automation expertise. Deep understanding of global infra security, DR/BCP, and multi-region operations. Strong track record in infra strategy execution, consolidation, and transformation. Internal Stakeholders & Nature of Interaction Global CIO: Strategic alignment, governance, investment planning. ITBPs, Digital CoE, PMO: Innovation, delivery tracking, demand management. Regional IT Heads: Operational delivery, compliance, issue resolution. External Stakeholders & Nature of Interaction MSPs (e.g., TCS): Governance, contract management, delivery assurance. OEMs & Tech Vendors: Solution architecture, roadmap alignment. Regulatory Bodies/Auditors: Compliance readiness, audits, documentation. Nature of Communication Executive-level reporting, board presentations, partner negotiations, audit interfacing, global stakeholder collaboration. Communication spans strategic, tactical, and operational levels, both verbal and written. Role Played in Negotiations Lead negotiator or key influencer in vendor and MSP contract structuring, SLA redefinition, global transformation engagements. Co-leads commercial discussions and operational KPIs with Procurement and Legal support. Key Decision-Making Expected Technology/platform selection for infrastructure. Partner selection, contract terms, and performance measures. Org structure, team composition, and location strategy. Investment planning and risk mitigation for infra transformation. Key Lookouts Driving standardization across diverse and geographically distributed infrastructure environments. Managing legacy-tech co-existence while enabling transformation. Ensuring regulatory compliance across countries with differing standards. Balancing agility, cost, and risk in global infrastructure initiatives. Building and retaining skilled talent in a competitive IT market. Extent and Nature of Innovation Required for the Role High degree of innovation needed in tool selection, observability automation, and global infrastructure standardization. Leading POCs for cutting-edge infrastructure technologies. Driving cultural change toward a proactive, insight-led operations model. Bringing cross-industry practices into Pharma IT infrastructure to enable business scalability. Travel Estimate 30% Job Scope Internal Stakeholders and Nature of Interaction Global CIO: Strategic alignment, investment prioritization, executive reporting. IT Business Partners (ITBPs): Requirement gathering, demand management, business-aligned infra planning. Digital CoE & PMO: Innovation initiatives, POC planning, governance tracking. Regional IT Heads: Operational execution, escalation management, compliance enablement. External Stakeholders and Nature of Interaction Managed Services Providers (e.g., TCS): Contract execution, performance governance, transformation planning. OEMs and Tech Partners: Technology adoption, joint solutioning, roadmap planning. Regulatory Bodies/Auditors: Audit readiness, compliance assurance, documentation. External Interaction % Estimated 30% of total role effort involves direct interaction with external partners, vendors, and auditors. Geographical Scope: Global Financial Accountability (cost/revenue with exclusive authority) IT budget with planning & execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification Relevant certifications in IT infrastructure management, such as ITIL, Cisco, or cloud certifications (AWS, Azure, etc.) Skills IT infrastructure management, Data center operations, Network and server management, Cloud infrastructure, Process improvement. Specialized Knowledge Requirements In-depth knowledge of global infrastructure operations, ITIL-based service management, and hybrid cloud ecosystems. Expertise in global data center consolidation, cross-border compliance, identity and access management, and DR/BCP. Strong command of infrastructure security standards, tools architecture (ITSM, HAM/SAM, Patch, Monitoring), and automation frameworks. Experience 15+ years in IT infrastructure management, with a focus on data center operations, network and server management, and cloud infrastructure Show more Show less

Job Summary The Head of Global IT Service Assurance is a senior leadership role responsible for overseeing centralized IT service delivery and assurance functions across the enterprise. This role ensures consistent, high-quality IT services globally by leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Reporting directly to the CIO, the role fosters a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Areas Of Responsibility Service Strategy Development: Architect and drive the implementation of a comprehensive service assurance strategy that encompasses all facets of IT service delivery. This involves staying abreast of industry trends and incorporating innovative practices to ensure the service strategy remains relevant and effective in meeting the dynamic needs of the business. The role requires continuous assessment and refinement of service delivery models to enhance operational efficiency and customer satisfaction Service Desk Management: Strategically oversee the global IT service desk operations, ensuring seamless coordination and efficient escalation processes for complex L2 and L3 support issues. This includes maintaining robust communication channels with outsourced L1 support teams, ensuring they are equipped with the necessary tools and knowledge to escalate issues appropriately. The role also involves managing and coordinating the activities of the Lead Global Service Desk for Infrastructure, Enterprise & Business Applications, Manufacturing, Quality & R&D, ensuring consistent service delivery across all domains Quality Assurance: Develop and implement a robust quality assurance framework that sets high standards for service delivery processes. Utilize advanced analytics to continuously monitor service performance, evaluate process efficiency, and identify trends that may indicate underlying issues. This responsibility includes establishing key performance indicators (KPIs), conducting regular performance reviews, and implementing corrective actions to address any service delivery gaps Compliance & Standards: Ensure rigorous adherence to industry regulations and internal standards by establishing comprehensive compliance monitoring systems. This includes developing and implementing procedures that support audit readiness, conducting regular compliance assessments, and proactively managing risks. The role involves collaborating with the Lead - Audit Change & Service Catalogue to ensure compliance with audit requirements and maintaining up-to-date documentation to support regulatory inspections Process Optimization: Conduct thorough process evaluations, identify bottlenecks or inefficiencies, and implement innovative solutions that improve responsiveness, reduce downtime, and enhance user satisfaction. This involves leveraging industry best practices and emerging technologies to streamline service delivery processes and drive continuous improvement. The role requires close collaboration with the Lead - Master Data Management to ensure accurate and efficient data handling processes Team Leadership: Lead and mentor a diverse team of IT service professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, ensuring they have the necessary skills and resources to perform their roles effectively. This includes setting performance expectations, offering professional development opportunities, and recognizing and rewarding achievements Key Responsibilities 1. Service Strategy Development Design and implement a global service assurance strategy across all service domains. Integrate industry best practices, innovation, and digital enablers into service delivery models. Continuously assess service maturity and alignment with evolving business needs. 2. Global Service Desk Management Lead the global service desk operations across L1-L3 tiers, including infrastructure, enterprise apps, and manufacturing domains. Govern escalation workflows, SLA adherence, and seamless issue resolution in collaboration with internal and outsourced teams. Ensure 24x7 operational support for business-critical environments. 3. Quality Assurance & Performance Monitoring Build a robust quality assurance framework supported by data analytics. Define, measure, and report KPIs for incident resolution, user satisfaction, and SLA compliance. Implement continual service improvement (CSI) programs. 4. Compliance, Risk & Audit Readiness Ensure audit preparedness and compliance to ITSM, GxP, SOX, and internal governance policies. Collaborate with Change & Audit teams to ensure adherence and documentation. Drive proactive risk identification and mitigation in service operations. 5. Process Optimization & Standardization Conduct end-to-end ITSM process assessments to reduce inefficiencies and enable scalability. Partner with Master Data Management and PMO teams to align service workflows and reporting. Introduce automation, AI/ML, and self-service capabilities to enhance service assurance maturity. 6. Leadership & Talent Development Lead a distributed global team of service delivery managers and specialists. Mentor team members, build 2nd-line leadership depth, and drive a performance-driven culture. Promote cross-functional collaboration and skill development across regions. Specialized Knowledge Requirements ITIL-based IT Service Management Experience in managing 24x7 global service desks Advanced knowledge of service assurance metrics, ITSM tools, and root cause analysis Familiarity with compliance in regulated environments (e.g., GxP, SOX) Strong understanding of continuous improvement methodologies and digital service innovation Nature of Communication Strategic updates to executive stakeholders Formal documentation for audits and compliance SLA discussions, QBRs, and governance meetings with partners and vendors Role Played in Negotiations Lead or co-lead for contract SLAs, penalty clauses, and governance framework definitions Collaborate with Procurement and Legal for MSP and OEM commercial terms Key Decision-Making Areas Service design and delivery frameworks Platform and vendor selection for ITSM tools Performance targets and KPI thresholds Team structure and hiring decisions across service assurance functions Key Challenges for the Role Managing consistent service experience across time zones, regions, and functions Coordinating complex escalations between internal teams and third-party vendors Balancing automation with personalized user support models Scaling service assurance maturity while maintaining agility and cost-effectiveness Extent and Nature of Innovation Required for the Role High: Requires ongoing innovation in automation, observability, and self-service platforms Adoption of AI-based service management and predictive analytics Building a digital-first service culture while maintaining regulatory rigor Job Requirements Educational Qualifications: Master's degree in Information Technology, Computer Science, or related field Certifications: ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Experience: Minimum 10 years in IT service delivery/assurance leadership roles Proven experience managing global service operations in complex enterprise environments Skills: Service strategy development and KPI-driven operations Process excellence and root cause analysis Vendor governance and stakeholder management Team leadership across geographies Travel Estimate 30% Job Scope Internal Interactions (within the organization) CIO, Lead – IT Infrastructure NAM, ITBPs, PMO, Digital CoE. Internal Stakeholders and Nature of Interaction CIO: Strategic alignment and reporting IT Ops Team: Escalation handling and root cause resolution PMO: Project governance, service transition, and dashboarding IT Business Partners (ITBPs): Demand planning, user experience feedback, and escalation management External Interactions (outside the organization) External Stakeholders and Nature of Interaction MSPs and Support Vendors: Service delivery performance management and governance Tool Vendors and OEMs: Platform updates, escalations, and innovation inputs Auditors and Regulatory Inspectors: ITSM audits, evidence sharing, compliance tracking External Interaction % ~30% of role involves external collaboration, including vendor governance, audits, and technology discussions Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) IT budget adherence, budget planning, execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Skills As mentioned above Experience Minimum 15+ years in IT service delivery/assurance leadership roles. Proven experience managing global service operations in complex enterprise environments Show more Show less

Job Title- Head Projects & CoE Job Summary The Head – Projects & CoE is responsible for leading the global project management office (PMO), ensuring high-quality delivery of IT infrastructure, cybersecurity, cloud, and service assurance initiatives across geographies. This role establishes standardized project governance, enforces delivery frameworks, and builds a Center of Excellence (CoE) for project delivery, agile maturity, and tool adoption. The incumbent acts as a strategic advisor to the CIO and IT leadership for project prioritization, cross-functional alignment, risk mitigation, and benefit realization. Areas Of Responsibility Key Responsibilities Project Governance & Delivery Oversight Define, enforce, and monitor global project management standards and delivery frameworks. Set up governance cadence including SteerCos, QBRs, milestone reviews, and benefit realization checkpoints. Drive portfolio-level risk management, timeline assurance, and program visibility. CoE Development & Capability Building Build and manage a Project Management Center of Excellence to provide tools, training, and playbooks for agile and hybrid delivery models. Promote project manager certification programs (PMP, Agile, PRINCE2, etc.) across the IT team. Tooling & Automation Enablement Implement and maintain project portfolio tools (e.g., Smartsheet, MS Project, Jira, ServiceNow PPM). Create real-time dashboards and scorecards for leadership visibility and performance tracking. Program Leadership Oversee strategic initiatives including global infra transformation, AD consolidation, and tool modernization. Act as the program lead for cross-functional and multi-region delivery initiatives. Stakeholder Engagement & Communication Partner with CIO, CFO, PMO, Digital CoE, and regional IT leaders for investment alignment and prioritization. Support ITBPs and Finance with status reporting, budget utilization, and ROI insights. Specialized Knowledge Requirements Deep expertise in enterprise project delivery methodologies (Agile, Waterfall, Hybrid) Program governance and benefit realization tracking PPM tooling (e.g., Smartsheet, ServiceNow, Jira) Resource modeling and agile maturity enablement Familiarity with ITIL, COBIT frameworks for operational alignment Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Nature of Communication Executive summaries, project reviews, dashboard walkthroughs, and escalation briefings Formalized status reports, PMO metrics, and transformation milestones Contracts and SoW alignment meetings with vendors/MSPs Role Played in Negotiations Co-leads vendor contract structuring around delivery timelines, change requests, and penalty clauses Works with Legal, Procurement, and Finance to finalize service agreements and delivery scope Key Decision-Making Expected Portfolio prioritization and project selection PM tool stack adoption and change management strategy Resource deployment decisions across programs Program-level go/no-go recommendations and risk escalations Key Challenges for the Role Aligning diverse delivery models across countries and vendors Driving consistent program governance in a federated operating model Managing transformation scope creep and stakeholder expectation mismatches Standardizing documentation and reporting practices globally Extent and Nature of Innovation Required for the Role High: Championing project automation, agile governance tooling, and predictive analytics for risk management Introduction of modern dashboarding, collaboration tools, and performance scorecards Embedding a digital-first mindset and PM competency uplift across the organization Job Requirements Educational Qualification: Master's in Information Systems, Business Administration, or Engineering Certifications: PMP, PRINCE2, Agile/Scrum Master certifications (mandatory) SAFe or PPM tooling certifications (preferred) Experience: 12+ years in IT project/program delivery roles, with at least 5 years in global leadership Proven experience managing transformation programs across infra/cloud/security domains Skills: PMO operations, risk management, stakeholder engagement Delivery performance benchmarking and reporting Cross-cultural team leadership Travel Requirement: Up to 30% (depending on program deployment and vendor engagements) Travel Estimate 30% Job Scope Internal Interactions (within the organization) Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Interactions (outside the organization) External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) Project cost, timelines & budgets, estimates Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred) Skills PMO operations, risk management, stakeholder engagement. Delivery performance benchmarking and reporting. Cross-cultural team leadership Experience 15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred) Show more Show less

The Agile Scrum Master is an expert in agile techniques and is adept at change management through influence and facilitation of Agile into new environments. We are seeking a talented Scrum Master to provide effective collaboration, facilitation, leadership, and set a powerful example for the team. The Ideal candidate will provide guidance, coaching and direction towards maturing and optimizing Agile execution methodologies through the constant improvement of Agile application principles and processes. Responsibilities: Own, advocate, and coach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve. Serve as Scrum Master for up to two Agile teams. Uphold Agile values and principles; facilitate Agile ceremonies. Focus teams to deliver value quickly. Foster a motivating culture of openness, collaboration, and continuous improvement. Coordinate across other Agile teams for complex projects. Take action based on retrospectives and sprint team metrics to improve sprint team execution approaches and team velocity Organize and facilitate project planning, daily stand-up meetings, Sprint reviews, retrospectives, sprint and release planning and other Scrum-related meetings. Track and communicate sprint/release progress via information radiators. Ensure all information radiators are current and broadly available Play a key leadership role in the delivery of complex technology and business solutions. Champion and embody the Scrum way-of-life across the development teams. Encourage and support iterative and collaborative development - favoring people over process. Own, advocate, and teach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve Escalate and/or resolve impediments to help your team ship code. Leverage data to measuring & monitoring progress against commitments. Coach teams on the basics of Scrum or Kanban (as needed) in simple term Adoption of standard practices for Scrum Management and Sprint planning, program management, Metrics management and reporting. Guiding and coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to meet program objectives. Creatively apply Scrum management/ Sprint Planning processes to address unique situations; Assess Scrum execution status and direct corrective measures to ensure program success including escalation and visibility to senior leadership when appropriate Cultivate and foster an environment of trust, good faith, team growth, creativity and empower the team to self-organize. Facilitate discussion and conflict resolution. Take ownership and work with the Product Owner to maximize efficiency and effectiveness and attainment of project objectives. Protect the team from outside interference, removing impediments, and ensure that the work is delivered as a team. Ensure the scrum team is adhering to the core agile principles of collaboration, task prioritization, team accountability and visibility Ensure adherence to the Citi Agile SDLC processes and procedures Act as advisor or ad-hoc coach to those new to Agile methodology and guide them in the adoption of Agile software development practices (writing user stories, release schedules and integration planning, scrum meetings, velocity and capacity planning). Act as Scrum master for scrum team(s) with a focus on guiding the teams towards improving the way they work. Guide scrum team(s) on how to manage dependencies between teams and third parties when making Sprint commitments. Facilitate Program Increment (PI) Planning and development of long-term roadmaps Qualifications: Should have total 8-14 Years of experience and 3-5 years of scrum master experience with in-depth knowledge of Scrum and implementation of Agile Methodologies to multiple teams in large-scale enterprise change projects & programs Must to have strong communication skills Hands-on with Agile / Scrum practices, Confluence, Jira, Collaboration tools, reporting Should be good Kanban, Extreme programming, release planning Strong knowledge of Scrum Management, Sprint and Release planning Experience running Agile at scale as a SAFe RTE or Scrum of Scrum manager Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc) Education: Bachelor’s/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Technology Project Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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