20315 Escalation Jobs - Page 21

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About this role: Wells Fargo is seeking a Financial Accounting Associate In this role, you will: Provide support for financial accounting related matters for lines of business and control functions Review basic activities associated with maintaining ledger accounts, financial statements and regulatory reports Gather financial data for financial and regulatory reports Review data from the general ledger, unit reports and various financial systems to ensure accuracy Receive direction from managers and exercise independent judgment while developing understanding of financial control functions in accordance with the company's internal control policies Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Analytics, Financial Reporting, Accounting Reporting or Risk Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: CA Job Expectations: CA +2 years Posting End Date: 18 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking a Senior Operations Processor. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Need good understanding of Reconciliations Posting End Date: 18 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking a Financial Crimes Specialist In this role, you will: Participate in complex initiatives and identify opportunity for process improvements within scope of responsibilities Perform risk assessment and modeling to provide input and recommendations for financial crimes strategies and models Evaluate the adequacy and effectiveness of policies, procedures, processes and internal controls Conduct data and onsite reviews, review findings, determine risk level and recommend fraud prevention strategies Review and assess business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables Perform investigative research, root cause evaluation and consulting regarding complex financial crimes transactions, policy violations and suspicious situations with moderate to high risk Perform detailed examination to detect transactional and relationship patterns, trends, anomalies and schemes across multiple businesses or products Act as an escalation point for more complex cases Present recommendations for resolving more complex situations and exercise independent judgment while developing full knowledge proficiency in the function, policies, procedures and compliance requirements Take action on control failures in bank processes and procedures Represent organization in handling court appearances, depositions, mediations, and arbitrations Collaborate and consult with associates on all levels Lead, participate in and provide support for projects and initiatives Provide input to development and delivery of a wide range of individual education for financial crimes awareness Prepare documentation and refer cases for Suspicious Activity, Identity Theft Operations and Suspected Financial Abuse, reports to government agencies and makes recommendations to management Required Qualifications: 2+ years of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 14 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking a Financial Controls Analyst. In this role, you will: Consult with the line of business and enterprise functions on financial reporting or information technology governance, and controls and oversight matters Identify compliance and risk management requirements for supported area Provide oversight for testing and monitoring involving moderate to complex subject matter or control areas Communicate and provide consultation regularly with stakeholders throughout the enterprise Implement, operate, and report results of certain elements of the company's policy, governance and oversight framework Support implementation of moderate to complex projects and initiatives Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 2+ years of Finance, Accounting, Analytics, Reporting or Business and Technology Audit experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 21 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Virtual Supply Chain/Transportation Management

About this role: Wells Fargo is seeking a Operations Processor In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 2+ years experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time, ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks. Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member. When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business. Pool/Queue Assignment: Cross skilled to more than 1 pool Example: High Volume Low Risk (Unable to Apply Pool), Debit Authorization Pool, Amendment Cancellation (MCAN), Cover Payments, Return of Funds, Control Function Urgent Mailbox Excellent knowledge on ISO PACS messaging Posting End Date: 15 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking a Financial Controls Associate. In this role, you will: Provide support for the line of business and enterprise functions on financial reporting information technology governance, and controls and oversight matters Provide oversight for testing and monitoring involving moderate risk subject matter or control areas Receive direction from manager and exercise independent judgment while developing understanding of certain elements of the company's Committee of Sponsoring Organizations policy and governance and oversight framework Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Analytics, Reporting or Business and Technology Audit experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 21 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm’s culture of compliance. Compliance accomplishes these through the firm’s enterprise-wide compliance risk management program. As an independent control function and part of the firm’s second line of defense, Compliance assesses the firm’s compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm’s responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. BUSINESS UNIT AND ROLE OVERVIEW Financial Crime Compliance (“FCC”) has primary responsibility for the execution of the firm’s enterprise-wide Anti-Money Laundering (“AML”), anti-bribery, and government sanctions compliance programs and, among other things, performs enhanced due diligence and government sanctions screening, as well as surveillance and investigations designed to identify potential terrorist financing, money laundering, bribery, market abuse, or other suspicious activity. Goldman Sachs Bank USA (the “Bank”) is a New York State-chartered bank and a member of the Federal Reserve System. All of the firm’s revenue divisions conduct business in the Bank. Bank activities include the acceptance of client, customer and brokered deposits; the origination of bank loans and mortgage loans; entering into interest rate, credit, currency, and other derivatives; and agency lending. The Bank facilitates client transactions and makes markets in fixed income products. FCC Suspicious Activity Monitoring & Reporting (SAMR) is responsible for establishing, overseeing, and executing upon the firm's global suspicious activity monitoring and reporting program, including policies, procedures, and controls, across all business, GS legal entities, and jurisdictions in which the firm operates or does business, in order to ensure that the firm, its businesses, and appropriate 2LoD stakeholders (including but not limited to FCC) effectively monitor, detect, and report suspicious activities. FCC SAMR uses automated surveillances and other escalation sources to identify suspicious activity probative of money laundering, fraud, terrorist financing, and other forms of misconduct. As applicable, FCC SAMR leverages firm controls to restrict and to conduct ongoing monitoring of accounts and relationships to mitigate financial crime risks. OPPORTUNITY FCC is looking for an individual to join its Transaction Monitoring team which is part of FCC – SAMR group. FCC TM team is seeking an analyst, ideally with Transaction monitoring / AML or other financial industry experience. The individual will conduct in-depth transactional investigations to identify AML red flags probative of potential illicit activity. When problematic transactions are identified, the investigator will take the appropriate steps to escalate, discontinue, and/or mitigate such activity. The ideal candidate would have strong analytical skills, the ability to collaborate with others, the ability to manage projects and processes, and the ability to multi-task. In this role, the analyst may work closely with compliance, operations, technology and business personnel, and would be expected to quickly gain an understanding of the firm's businesses and the rules and regulations under which the firm operates. PRINCIPAL RESPONSIBILITIES The successful candidate will join the FCC – SAMR group and assist in reviewing transaction surveillance alerts to identify potential suspicious activity for reporting purposes. Additionally, the role involves identifying patterns and trends consistent with money laundering, terrorist financing, and other types of suspicious activity. Responsibilities of the role include the completion of daily tasks and supporting projects to meet the overall department goals in line with the firm’s AML program. PREFERRED QUALIFICATIONS Ability to work independently and in team-oriented workflows Strong analytical and risk assessment skills Excellent written and verbal communication skills Ability to prioritize workflows and ensure deadlines are met Ability to forge strong relationships with colleagues and various stakeholders Proactive, self-motivated, detail-oriented and well-organized Prior compliance experience – prior AML experience would be a plus One year+ of relevant experience preferred ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

DESCRIPTION A Transportation Representative at ROW IB facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Representative at ROW IB works across Inbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment. Key job responsibilities A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. A day in the life Summary of Responsibilities Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements. About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. Responsibilities: Independently and team environment perform Medium/highly complex assignments. Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements. Responsible for network performance monitoring in addition to being able to lead troubleshooting complex network-related issues in a logical manner. Research, recommend, and establish innovative solutions supporting service availability targets with proper capacity planning that scale with the business growth. Identify monitoring gaps and work with product owners to develop alerting targeting a proactive approach to Incident prevention. Collaborates with all Information Technology (IT) disciplines. Creates, maintains, and updates documentation with most relevant information. Escalation resource during major incidents and outages as needed. Perform other special project and duties as assigned. Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades. Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Required Qualifications: Bachelor’s degree in computer science or related field; or equivalent work experience. Minimum 4-7 years of relevant networking experience required. Strong analytical and customer service abilities. Ability to communicate and articulate technical information across various organizational levels. Strong thought leadership abilities and a highly innovative problem solver. Ability to coach and mentor experienced Network staff. Preferred Qualifications: Primary skillset - Routing and Switching - Hands-on knowledge of Cisco Platforms: Routing and Switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE Working knowledge in security devices Firewalls - Palo Alto, Cisco, Checkpoint F5 - Big IP, Infoblox - DNS, DHCP, NTP Cloud Networking - AWS, Azure Network monitoring, NetFlow, capacity management Packet Broker – Gigamon Packet capture and analysis - Gigastor, Wireshark Automation & scripting About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer (Collections, Credit Management & Customer Master Data) – 100% RTO – US Shift In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization’s revenue growth. You will be responsible for overseeing your team's daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope Responsibilities Minimum Qualifications B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field. Relevant years of experience in Order to Cash and AR domain. Strong analytical skills and ability to work with complex data. Excellent attention to detail and problem-solving abilities. Required Skills: Collections – 2 FTEs Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team. Strategy & Policy Management Assist in implementing AR and Cash Applications policies in alignment with established strategies and contractual obligations. Maintain up-to-date documentation of AR and Cash Applications strategy within the Policy and Procedures Manual. Support the drafting and distribution of internal control policies related to AR and Cash Applications. Supervise current positions by performing sounding activities related to outstanding debt Supervise past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department Works closely with Cash Application team to ensure accurate matching of payments Receives requirements to perform changes to the customer database. Follows up with customers, requests for payments and investigates the reasons for non-payments. Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues. Process Compliance & Continuous Improvement Participate in regular process reviews to identify improvement opportunities and support the implementation of approved changes. Ensure adherence to Customer’s accounting policies and procedures as defined in the Policy and Procedures Manual. Support internal and external audits by providing required data and documentation related to Order to Cash processes. Documentation & Governance Update desktop procedures when changes occur, or annually as required, ensuring accuracy and policy alignment. Assist in reviewing and formatting newly created or revised procedures for consistency and clarity. Support process governance efforts by ensuring timely documentation updates and audit trail maintenance. Collaboration & Issue Resolution Collaborate with cross-functional teams, including service providers, to ensure smooth execution of AR and Cash Application processes. Serve as the first point of contact for internal questions or clarifications related to policy and process documentation. Escalate unresolved issues to appropriate leadership per escalation protocols Credit Management – 1 FTE Credit Risk Management Perform periodic credit reviews and assessments for existing and prospective customers, recommending credit limits and risk ratings. Review and approve or reject periodic credit reviews, including high-value accounts. Conduct credit reviews for all new customers, including the development of credit strategies and documentation of outcomes. Support customer bankruptcy and default processes, ensuring appropriate action is taken to manage exposure. Manage the escheatment process in compliance with applicable laws and internal policies. Create and maintain accurate credit files per documented desktop procedures. Order Management Release or block customer orders based on established credit limits and risk ratings, within the defined authority matrix. Escalate and manage release or block of orders that exceed authority levels or belong to white glove accounts. Communicate credit holds or releases to relevant internal stakeholders in a timely manner. Master Data & Systems Maintenance Maintain and update SAP credit-related fields (e.g., credit limits, invoice delivery methods, contact info) for Sold-To and Payer entities not processed through Master Data Governance (MDG). Perform master data maintenance activities for Sold-To and Payer entities using MDG software. Perform Credit Master change audits and approve or reject changes to ensure data integrity. Reporting & Analysis Generate and analyze credit and AR reports (e.g., AR Aging, Average Days to Pay, Unearned Cash Discount reports). Provide actionable reporting insights to relevant business units, including the sales and finance teams. Perform reserve analysis and credit reclassification activities; review and approve associated journal entries and reconciliations. Month-End Activities Execute all month-end processing tasks, including AR aging reconciliations, journal entries, unearned discount reviews, and reserve analysis. Review, approve, or reject all month-end reports and processing outcomes. Support Functions Collaborate with internal teams (e.g., margin management, sales, IT) to support non-standard payment terms requests, vendor setups, and credit terms code creation. Create and send offset requests to the cash application team for both standard and white glove customers. Collect unearned cash discounts and ensure accurate reconciliation to general ledger accounts. Analyze and support journal entry preparation; forward approved templates to Record-to-Report (RTR) for processing. Customer Master Data 1 FTE Master Data Creation & Maintenance Create and maintain output condition records including broker order acknowledgements, PO acknowledgements (EDI 855), invoice outputs, and advanced ship notifications. Maintain master data for affiliated companies, customer bank keys, customer material information records (CMIR), and material substitution records. Set up and manage determination tables related to brokers, distribution centers, INCO terms, minimum order quantities, reporting customers, and VGM container weights. Process EDI DUNS requests for secondary sales and ship-to/sold-to locations. Audit customer records for compliance and accuracy in accordance with desktop procedures. Mass Updates & White Glove Services Handle mass data update requests and support small-scale projects related to customer master data. Deliver white glove services for key accounts, ensuring personalized support and high accuracy in data processing. Project-Based Hierarchy Realignments (M&A) Lead customer hierarchy realignment projects in response to organizational changes, mergers, or acquisitions. Coordinate M&A activities including hierarchy validation, rule establishment, and structural execution. Ensure all hierarchy-driven data elements are updated and verified post-execution. Hierarchy & Accountability Management Maintain and audit sales accountability hierarchies, ensuring accurate customer ownership alignment. Update and validate reporting customer tables and associated hierarchy rules in line with defined governance standards. Audit, Control & Compliance Comply with internal controls and audit requirements as per policy manuals. Execute governance and control activities to support SOX and other regulatory standards. Customer Order Support Generate and review customer pickup audit reports and ensure order accuracy. Identify and resolve EDI order failures by correcting SAP master data issues in coordination with the EDI Helpdesk. Reporting & Metrics Generate MDG metrics reports, SAP Key Data Facts, and distribute performance dashboards to stakeholders. Create and maintain data dictionary documentation; participate in data governance meetings with account group owners. Data Quality Management Conduct annual master data reviews across all account groups. Develop data quality rules using software; run reports and collaborate with data owners to correct identified issues. Supply Chain: In-depth knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, or food industry. Desirable Skills: Proficient in ERP systems (SAP) Hands on experience in Python, Power BI/ Tableau, and SQL will be an added advantage. Excellent communication/ interpersonal skills. Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment. Proficient in Microsoft Office - Excel, PowerPoint, and Word. Strong communication skills with ability to express ideas and recommendations clearly and succinctly. Ability to multi-task and prioritize items with specific time constraints. Ability to adapt to business' changing needs. Client focused mindset with proven ability to respond quickly to internal and external client requests. Attitude and Aptitude: Exhibits adaptability, integrity, respect, and teamwork. Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Developer Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 13, 2025, 2:57:08 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: "WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions." As we continue this transformation journey. This role will carry out the effective and efficient everyday technology operations for WPP ET. A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology. What you'll be doing: Deliver outstanding, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET This is a 100% onsite role Provide on-site support to the WPP agencies located in Gurgaon Provide onsite support for additional locations which may require travel (where applicable) Provide remote support, as needed, to WPP agencies across APAC. Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed Develop excellent relationships with the business user base Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools Educate the business on how to use the Enterprise Technology service and maximise benefits Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon Onboarding and offboarding of new and departing employees, including user account administration and asset management Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process Ensure security procedures are followed, and 3rd parties are monitored during service engagements Escalation of issues to Infrastructure and/or Management teams as needed Manage and support simple user and office relocations Understanding of unique line-of-business technologies Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures Deployment of hardware and software to end users Management and installation/removal of break/fix or warranty replacement of IT related equipment IT asset procurement, inventory and Life cycle management Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled Support WPP Global in promoting global standards and ensuring local implementation Support other IT teams with IT changes and ensure support priorities are localised and executed to plan Escalation management and work with third-party suppliers to ensure operational services meet business requirements Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rdlevel teams/partners as part of Incident break fix or scheduled changes Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects, work with local application owners for additional testing Facilitate and support refresh of local infrastructure (network and server) Support the review of local licencing demand for software assets Availability where necessary for out-of-hours support Other duties as needed What you'll need: 3 – 5 years in an IT help desk / desk side support role Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology Excellent problem-solving skills Can-do attitude Someone that can empathize and communicate effectively with end users Builds excellent relationships, based on trust and mutual respect Excellent written and verbal communication skills Able to manage time effectively and set priorities appropriately Able to maintain professional demeanour under stress while remaining friendly and approachable to ensure a positive user experience Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please read our Privacy Notice ( https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment ) for more information on how we process the information you provide.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the role Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team. High-Level Responsibility Areas The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions. Relationship management with onshore TM’s Client CS SLA management Facilitating new domain/client transition Ensuring service accuracy through compliance Create goals and performance plans for teams. Champions operational improvements Ongoing Status updates with team Identify cross training strategy for his/ her team members. Effectively partner with the support functions such as Quality, H.R, T&A, RM, TD Manage Span ranging from (12 - 15) Performance Management People Management (Team management, Coaching & Development, resource management etc.) Business Management Routines & Client calls Escalation Management Coaching/Performance mgmt./Training Info shares/Roundtables Analytics / Consulting Stakeholder Management Formal Education - Graduate with relevant experience post graduation (aggregate marks of >=45% ( No Gaps / Failure throughout Graduation) Knowledge & Experience - Minimum 8 years of overall work experience (full time). 7-10 years of experience range is preferred. Should have managed an international customer service team (preferrable Voice) as a manager People management experience of more than 3 years is preferred Proven ability to prioritize, develop and manage resource needs across clients Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Summary Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Responsibilities Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct concise and accurate written response Work successfully in a team environment as well as independently Ability to use a desktop computer system Familiarity with Windows Microsoft Office & Browsing Internet resources Excellent typing skills Excellent customer service skills including maintaining focus on the customer issue in a fast-paced environment Demonstrates ownership to resolve challenging customer issues escalating when necessary Flexible with the working schedule may be expected to work weekends holidays and events Ability to work overtime as required by business Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Resolving Technical complex queries escalation channel to drive solution of B2B queries detect and track App defects and inconsistencies drive continuous improvement through root cause identification and defect elimination

Req ID: 336982 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Program Manager to join our team in Hyderabad, Telangana (IN-TG), India (IN). "Our SFDC PMO/Program/Project Managers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC PMO/Program/Project Managers will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project Understand that the essential importance of business and technical processes is interrelated for project success Daily activities include but not limited to: Lead of project team ensuring on time delivery of high-quality work within the project budget Maintain daily Client relationship and communication, acting as first point of escalation for daily issues Provide project data and status reporting to appropriate stakeholders Manage good onsite-offshore co-ordination for optimal service delivery Review and approve project plans, estimates, and technical documents Manage teams of hard-working individual and promote team cohesiveness Qualifications: Required: 9 Years of work experience in IT Project implementation 5 Years of leading Agile methodology projects 3+ Years working on end-to-end Salesforce.com Implementation Projects with at least 3+ Years managing and understanding of general Salesforce.com standard functionality and features (Sales, Services and Marketing), Apex Programming and Force.com Capabilities Preferred Qualifications: PMI PMP/ACP Certification preferred Salesforce.com Certifications preferred Comprehensive understanding of Project Delivery Lifecycle and Agile Methodologies Ideal Mindset: Encouragement. You are the leader and provides motivation, direction, and support to your team. Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. Strong work ethic. You are a team player and lead by example. " About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Position Overview We are seeking an experienced Penetration Tester with a strong background in cloud and enterprise environments to join our security team. The ideal candidate will have deep expertise in testing Microsoft Azure environments, virtual machines, Windows infrastructure, and network security controls. This role will be responsible for identifying vulnerabilities, simulating real-world attacks, and providing actionable remediation guidance to strengthen our security posture. Key Responsibilities Azure Penetration Testing Perform comprehensive penetration testing on Azure resources, including virtual machines, storage accounts, networking, and identity services. Assess Azure Active Directory configurations, RBAC roles, and conditional access policies for security gaps. Test Azure-based web applications, APIs, and serverless functions for vulnerabilities. Windows & Virtual Infrastructure Testing Conduct internal and external penetration tests on Windows servers, endpoints, and Active Directory environments. Identify privilege escalation paths, lateral movement opportunities, and misconfigurations. Test patch management, Group Policy Objects (GPOs), and endpoint security configurations. Network & Perimeter Security Perform firewall, VPN, and network segmentation testing. Simulate phishing, credential harvesting, and brute-force attacks to test detection and response. Vulnerability Analysis & Reporting Use commercial and open-source tools to identify and exploit vulnerabilities. Document findings with detailed technical reports and executive summaries. Work with DevOps, Cloud, and Infrastructure teams to validate fixes and retest remediated vulnerabilities. Compliance & Best Practices Ensure testing aligns with industry frameworks (e.g., MITRE ATT&CK, OWASP, NIST, CIS Benchmarks). Support compliance efforts for standards such as ISO 27001, SOC 2, HIPAA, and PCI-DSS. Required Qualifications 3+ years of experience in penetration testing or offensive security roles. Strong hands-on experience with Microsoft Azure security testing, including Azure AD, Azure Security Center, and cloud networking. Expertise in Windows security , including Active Directory attacks and defenses. Proficiency with tools such as Burp Suite, Nmap, Metasploit, BloodHound, Mimikatz, and PowerShell. Experience with scripting languages (PowerShell, Python, Bash) for automation and exploitation. Strong understanding of network protocols, cloud architectures, and security hardening techniques. Familiarity with MITRE ATT&CK and OWASP Top 10 . Relevant certifications such as OSCP, OSWA, AZ-500, CEH, GPEN, or CRTP. Preferred Qualifications Experience testing hybrid cloud/on-premise environments. Knowledge of container and Kubernetes security in Azure Kubernetes Service (AKS). Familiarity with SIEM and endpoint detection tools for red/blue team collaboration. Prior experience in regulated industries (healthcare, finance, government). Soft Skills Strong communication skills for both technical and executive audiences. Ability to work independently and as part of a cross-functional team. Detail-oriented with strong documentation and reporting skills. Creative thinking and problem-solving in security testing scenarios. Job Type: Full-time

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Instantpay , a trailblazer in the digital financial domain, is looking for an Associate - Banking Operations to join our dynamic team. Founded in 2013, Instantpay is dedicated to equip businesses of all scales with advanced banking and financial solutions. Our platform integrates banking, payments, collections, expenses, and developer APIs, offering a comprehensive solution for modern financial needs. Roles and Responsibilities Review and identify the root cause for all escalated service requests and evaluate escalation performance metrics Coordinate with service providers of various services- DMT, AEPS, Recharge, BBPS, etc Take ownership of customers' issues and follow problems (RCA) through resolution Resolve issues related to NEFT, IMPS, AEPS Cashout, and transactions with the help of Internal departments, Banks, NPCI and RBI within defined SLA Coordinate with LEAs and banks for effective and timely resolution of all MHA/Fraud/Chargeback cases Manage tools and software including CRM that facilitate customer success Identify and assess customers' needs, clarify information and provide solutions and alternatives wherever applicable Handle high-level escalations, grievance redressal helpdesk and resolve those cases within TAT Update and maintain escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly Responsible for communication with banks and merchants Knowledge of processes and procedures that affect dispute processing Check documents related to chargeback queries and revert the concerned stakeholders regarding the same within TAT Maintain a repository of all cases in the database and with accurate chargeback records Desired Candidate Profile Must have experience in handling Law Enforcement Agencies (LEA), Ministry of Home Affairs (MHA), and other regulatory authorities Should have prior experience in coordinating with police authorities for compliance and regulatory matters Must be comfortable with visits to police stations and legal offices for case follow-ups, documentation, and official correspondence Must have experience handling 91 CrPC, 102 CrPC, Summons under Section 160 CrPC, and FIU Notices. Willingness to learn and operate the different platforms within the system. Ability to work both independently and in a team environment. Excellent communication skills (written + verbal) and ability to manage emails and conversations clearly and logically. Open to work in flexible work timings and week offs

Business Unit: CREW Location: Bangalore About The Business Swiggy is building a premium lifestyle and travel service that combines AI-powered technology with a dedicated human concierge team to bring unparalleled convenience in lives for high-value customers. The business caters to use cases across travel planning, restaurant reservations, event and gifting arrangements, document assistance, hyperlocal pick-ups, and more — all fulfilled seamlessly. Role Overview We seek a Senior Manager – CX & Operations to lead world-class service and operational excellence for the travel vertical. You will oversee the complete fulfillment journey—from request to solution—via frontline teams, drive superior customer experiences, implement process improvements, and collaborate with tech to maximize travel automation and personalization. Key Responsibilities Travel Service Excellence: Oversee premium travel planning, recommendations, bookings, and fulfillment for customer requests; monitor live missions for smooth execution and timely escalation handling. Operations Management: Lead and coach Team Leads and Captains specializing in travel; optimize assignment, resolution speed, and captain productivity on travel tickets. Process Innovation: Develop and refine SOPs specific to travel fulfillment, ticketing, cancellations, changes, and emergency requests; ensure operational consistency and compliance. Tech Collaboration: Work with engineering and product teams to enable AI-driven travel workflows, enhance intelligent itinerary building, and automate routine reservations. Workforce Planning: Hire, train, and schedule adequate staff with travel expertise, ensuring seamless coverage across service hours—including weekends on a rotational basis. Quality and Performance: Use operational and customer data to spot trends, identify bottlenecks, drive service improvements, and maintain elevated customer satisfaction throughout the travel experience. Key Requirements MBA from Tier 1/ 2 colleges 5 –10 years’ experience in tech based B2C companies or travel operations Demonstrated ability in managing large, shift-based teams and leading customer fulfillment in travel/tourism verticals. Strong operational discipline, crisis management, and data-driven approach to problem-solving. Tech-savvy mindset with experience of AI-enabled service delivery and automation in travel planning. High attention to detail and commitment to service excellence for affluent customers. Professional stakeholder management and communication skills. Must be open to working weekends and holidays on a rotational schedule.  Success in this Role Success will be measured by delivering personalized, seamless travel solutions; optimizing team productivity and turnaround times; maintaining best-in-class customer satisfaction and service reliability; and increasing the proportion of travel requests fulfilled through intelligent automation.

Full job description Key Responsibilities: 1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person