20315 Escalation Jobs - Page 22

Role overview We are seeking an accomplished leader to head our Gujarat operations with a strong focus on sales growth, client acquisition, and P&L management. This role will drive revenue generation, profitability, and regional market expansion while ensuring operational excellence. The State Head will play a pivotal role in helping the company grow its market value and achieve sustainable business results. Experience Preferred 15 to 20 Years of experience in overseeing and managing all aspects of facility management services across multiple sites. This includes strategic planning, service delivery, budgeting, team leadership, client relationship management, compliance, and driving operational excellence. About CLR CLR is an ISO 9001:2015 & OHSAS 18001-2007 certified company providing Facility Management, specialized FM services, Behavioral Science, and HR Solutions. With a workforce of over 25,000 employees, CLR is recognized for its consistent commitment to quality service and operational excellence across India. Role Description: 1. P&L and Business Leadership Lead overall business performance for the Gujarat region, with full accountability for revenue, profitability, and cost control. Develop and execute region-specific strategies aligned with organizational growth targets. Identify and capture new business opportunities to expand market share. 2. Client Retention & Account Farming Ensure strong relationships with key clients, acting as the senior escalation point and maintaining client satisfaction. Drive account farming by identifying opportunities to expand services within existing clients, improving wallet share and contract value. 3. Business Development & Market Expansion Collaborate with the business development team to acquire new clients and convert leads into long-term contracts. Support site due diligence, proposal creation, client presentations, and negotiations, especially for large or strategic deals in the Gujarat region. 4 . Service Excellence & Compliance Oversee high-quality service delivery across all sites, ensuring adherence to SLAs, SOPs, and statutory norms. Promote operational discipline, safety culture, and continuous improvement in service performance. 5.Team Management & Stakeholder Collaboration Lead and develop a regional team across operations, site management, and support functions. Coordinate with internal departments (HR, Finance, Procurement, etc.) and external vendors to enable smooth operations and people management. Educational Qualification Bachelor’s degree in Facility Management/ hotel management, Business Administration, Master’s degree (preferred). Minimum of 15 years of experience in facility management or any client centric service industry , with at least 5 years in a leadership role managing multiple sites or regions. Skills & Competencies Strong leadership and people management skills Deep knowledge of facility management operations, maintenance, soft and technical services Client-focused with strong problem-solving skills. Familiarity with regulatory compliance and industry standards (ISO, OSHA, etc.). Proficient in facility management systems and MS Office tools

Description As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project management skills, and a customer-centric approach. Responsibilities: Operational Leadership: Lead and manage key operational areas such as monitoring, including shift planning, performance measurement, and continuous improvement initiatives. Serve as the primary escalation point for critical support issues, working closely with the India team manager to resolve them effectively. Project Management: Utilize Agile methodologies (Scrum) and tools like Jira to effectively plan, execute, and track support projects. Manage project scope, timelines, and budgets, ensuring timely delivery of project objectives. Identify and mitigate project risks and issues proactively. Process Improvement: Continuously analyze and improve existing support processes and workflows to enhance efficiency and customer satisfaction. Develop and implement new policies and procedures to streamline operations. Advocate for and drive the adoption of new tools and technologies within the Support function. Team Collaboration: Foster strong collaboration and communication with cross-functional teams, including DevOps, Product Delivery, and Engineering. Build and maintain positive relationships with internal and external stakeholders. Knowledge Management: Develop and maintain comprehensive knowledge base articles and documentation. Lead and own the development and implementation of knowledge management processes within the team. Technical Expertise: Possess a strong understanding of software development principles, troubleshooting techniques, and common web/mobile technologies. Familiarity with SQL and scripting languages is a plus. Good to have experience in development knowledge of internal tools and utilities to improve support efficiency and effectiveness. Lead and support bug-fixing efforts within the development team. Coordinate and support production deployments. Qualifications: 5+ years of experience in a software support role, with at least 2 years of experience in a lead or supervisory capacity. Proven experience in managing escalations and resolving complex support issues. Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs). Experience with Agile methodologies (Scrum) and project management tools (Jira). PMP or Scrum Master certification is a significant advantage. Excellent written and verbal communication, interpersonal, and presentation skills. Experience with CRM tools (Salesforce, ServiceNow) and knowledge management systems. Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field. Technical Skills (Nice to Have): Experience with PHP, Go, React, Android/iOS development. Knowledge of cloud platforms (AWS). Benefits: Competitive Salary & Benefits Package Medical and Accidental Insurance Professional Development Opportunities Collaborative and Supportive Team Environment Opportunities to work with cutting-edge technologies Sureify is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.

Job Description The Client Engagement Deployment Lead is a key leadership role responsible for managing and executing end-to-end process reengineering initiatives within an organization, focusing on client engagement, automation, and operational excellence. This role champions the identification and implementation of automation and process optimization opportunities, ensuring that financial outcomes are achieved, risks are mitigated, and a standardized client engagement model is established for all new integrations. The Deployment Lead will promote process standardization, governance, and continuous improvement while collaborating effectively with a diverse array of global stakeholders. In addition, the role will involve defining, measuring, and reporting on key performance indicators (KPIs) to drive data-driven decision-making and foster a culture of accountability and innovation. Key Roles and Responsibilities Process Reengineering & Optimization Lead comprehensive reviews and redesigns of current business processes to identify inefficiencies, bottlenecks, and areas ripe for automation. Analyze workflows and process maps, applying industry best practices to enhance quality, efficiency, and scalability. Work with business analysts and operational teams to document existing processes, pain points, and improvement opportunities. Prioritize and implement process changes that generate measurable financial benefits, including cost savings and revenue growth. Develop business cases for process reengineering, including ROI analysis and risk assessments. Automation & Technology Enablement Identify and evaluate suitable automation tools, platforms, and technologies for process improvement initiatives. Oversee the implementation of robotic process automation (RPA), artificial intelligence, machine learning, or other emerging technologies to drive efficiency and accuracy. Coordinate with IT, technology partners & product team to integrate automation solutions seamlessly into existing workflows and systems. Ensure automation solutions align with organizational goals, compliance requirements, and data privacy standards. Continuously monitor automation performance, making adjustments to optimize results and mitigate risks. Integration & Client Engagement Model Implementation Design, implement, and manage a standardized client engagement framework for all new integrations, ensuring a consistent and high-quality onboarding experience. Collaborate with cross-functional teams (Customer success, Operations, IT, Product, etc.) to define and refine integration processes. Develop playbooks, templates, and best practices for client onboarding, ensuring alignment with business objectives and client expectations. Act as the escalation point for integration-related challenges, driving timely resolution and communication. Monitor and report progress of integration projects, flagging risks, dependencies, and delivering solutions to ensure seamless execution. Standardization & Governance Drive the development and adoption of standardized processes, procedures, and documentation across client engagement and deployment activities. Establish and enforce governance structures, controls, and compliance requirements to ensure operational consistency and regulatory adherence. Develop and monitor policies that govern process changes, automation, and client interactions across global teams. Conduct regular audits and reviews to ensure adherence to established standards and identify areas for further improvement. Stakeholder Collaboration & Relationship Management Cultivate strong relationships with internal and external stakeholders worldwide, including business units, technology teams, Product, and leadership. Facilitate effective communication and collaboration among cross-functional teams to align on project goals, timelines, and deliverables. Serve as a trusted advisor to stakeholders, providing guidance on best practices, change management, and process improvement opportunities. Lead and participate in regular stakeholder meetings, workshops, and status updates to ensure transparency and engagement. KPI Measurement & Performance Management Define, track, and report on key performance indicators (KPIs) to measure the effectiveness and impact of process reengineering, automation, and integration initiatives. Establish dashboards and reporting mechanisms to provide actionable insights to leadership and project teams. Analyze performance data to identify trends, root causes of issues, and opportunities for continuous improvement. Develop and implement corrective actions as necessary to address performance gaps or delivery challenges. Driving Continuous Improvement Champion a culture of continuous improvement by encouraging innovation, feedback, and best practice sharing across teams. Lead post-implementation reviews and lessons learned sessions to identify successes and areas for further enhancement. Stay abreast of industry trends, process methodologies (Lean, Six Sigma, Agile, etc.), and emerging technologies to inform ongoing improvement efforts. Promote training and development programs to build process excellence and automation expertise within the organization. Qualifications Bachelor’s degree in Business Administration, Operations Management, Engineering, Information Technology, or related field; Master’s degree preferred. Proven experience in process reengineering, automation, client engagement, or deployment leadership roles in a global organization. Strong project management skills and experience overseeing cross-functional initiatives from concept to execution. Proficiency in process modeling, workflow optimization, and data analysis tools. Excellent interpersonal, communication, and stakeholder management skills. Experience with change management, governance, and compliance in a multinational environment. Analytical mindset with the ability to interpret complex data and translate into actionable insights. Demonstrated commitment to continuous improvement, innovation, and delivering measurable results. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Job Description: Capability -Network Engineer Job Level- EXP Job Profile -Educational Qualification : Degree in Computer Science or equivalent Skills – Technology LAN/WAN, IPAM, Load Balancer, Data Analyzer ( Packet & Flow Capturing) Certifications -AIS/ASE/MASE/CCIE /PCNSE/ CCSA Experience level- 8 to 10 years relevant experience Job Description · Minimum of 10 years’ experience in L3/L4 network Support, Change and Problem management, Proven ability in learning and upgrading new technologies/technical skills. · create, edit, or remove a port rule; · perform basic Network load balancing commands: stop, start, suspend, resume, and drain; · administer TLS/SSL certificates including certificate installation, monitoring certificate status and certificate renewals; · integrate with DNS infrastructure in support of global server load balancing; · comply with Customer Load Balancing standards, policies and procedures; · troubleshoot performance issues related to load balancing, virtual server configura-tion tuning and/or performance; and · produce report on Load Balancing status and activities on a monthly basis. · Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers. · Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers. · Extensive hands on experience with BIG-IP 5000 and 2000 series. · Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox. · Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing). · Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4. · Extensively worked on virtual F5 LTM module on VMware for application testing. · Configured VCMP Host and created VCMP guests for Exchange and ACE migrations. · Created a high availability feature between the VCMP guests for different VCMP hosts. · Extensive knowledge in configuration via CLI (TMSH and advance shell). · Good knowledge on basic iRules scripting and debugging. · Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP · Implementation of major application services with the iApps templates. · Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check. · Extensive knowledge and experience with hosting SSL certificates on F5 platforms. · Experience in managing the load balancers in a high-availability infrastructure. · Solid understanding and experience in managing Data center LAN · Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills · Good understanding (Of L3 Level) of Switching & routing protocols, and products like : HP/Nexus Switches, Checkpoint firewalls, F5 LoadBalacers, IPAM, DWDM, Data Encryptors, Netscout Packet Capture and Flow Analyzer · Management of onsite vendors - During implementation activity and day after support. · Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor · Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network. · Deploy/implement end2end - Evaluate the architecture of End2end. Deploy End2end. Successfully monitor IT infrastructure from end to end. · Implement QoS features - Implement Quality of Service (QoS) features to enhance network performance. · Implement QoS to manage traffic - Implement Quality of Service (QoS) technologies that are available for managing traffic over a WAN connection · Cisco 3750X-48TS,Nexus 3548 ,C6880-X-LE ,C93240YC-FX2 · CATALYST WS-C3750E-48TD,CATALYST WS-C3750G-24TS-S,CATALYST, WS-C3750X-24T-S ,CATALYST WS-C3750X-48T-S,Cisco 3750X-24TS · Load balancer , F5, · BGIP 4000-LTM ,BIG-IP 1600 ,BIGIP 3600-LTM ,BIG-IP 4000 · WAN Optimizer · CX7070 ,Riverbed Interceptor ,SLC 8000 ,Steelhead 1050-H, · ITIL V3 Foundation Certification is desired Customer • Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues • Provides timely updates to customers/team members • Understands the criticality of cases and meets initial response time as defined in SLA • Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action. • Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made Operational Excellence • ITSM Process Compliance & Keeping all relevant documents up-to-date. • Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team. • Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution. • Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis. • Responsible for keeping the project SharePoint portal/file share up-to-date. • Documents the problem/resolution to allow for future reference in Knowledge Database • Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation. • Participate in regular delivery audits. • Document and maintain the standard operation procedures for the project. Finance • Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager • Achieve in technical competency through continues improvement and automation for reduction in man efforts. People • Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior. • Responsible for maintaining high employee satisfaction and employee morale • Effective Verbal and Written communication At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Assistant Manager EXL/AM/1451103 Emerging Finance & AccountingNoida Posted On 13 Aug 2025 End Date 27 Sep 2025 Required Experience 4 - 8 Years Basic Section Number Of Positions 2 Band B1 Band Name Assistant Manager Cost Code D014069 Campus/Non Campus NON CAMPUS Employment Type - Requisition Type New Max CTC 550000.0000 - 700000.0000 Complexity Level Back Office (Complexity Level 3) Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Emerging Sub Group Emerging Business Unit Organization Emerging Finance & Accounting LOB Back Office SBU Operations Country India City Noida Center Noida-SEZ BPO Solutions Skills Skill CLIENT HANDLING TEAM HANDLING FIXED ASSETS RECONCILIATION INTERCOMPANY ACCOUNTS JOURNAL ENTRIES Minimum Qualification B.COM Certification No data available Job Description ob Description Position Title/Responsibility Level Assistant Manager/Lead Assistant Manager Function GL Accounting and Reporting Reports to Operations Manager-Finance Operations Supervises None Permanent/ Temporary Permanent Location Noida, India Essential Functions Role primarily involves doing Balance Sheet Reconciliations (Sub-Ledger to GL - AP, AR, WIP, I/C, Bank recs etc) and Preparing/ processing/Uploading month end journals/reclassifications as per expected schedule and Service Levels (Efficiency, TAT and accuracy levels) to the Business with focus on : Reconcile B/Sheet Accounts Reconcile Bank Accounts Reconcile sub ledger to ledger Standard Monthly reporting (W/C) Month end close Process/reporting Ensuring no ageing items/exposure Query / email management Compliance to policy/procedure Month end close Reporting Process Agency Approved JEs Collaborating with client in ensuring service deliveries Strengthening controls Ability to analyze accounts and understand activities/transactions Participating in conference calls with client Assisting onshore in Adhoc/monthly/quarterly and year end activities Working with Tech support team, to ensure clearance of tech issues impacting SL/GL Month end balance sheet journals to ensure the accurate presentation of Intercompany debtors and creditors in periodic reporting Provide explanations for movements in intercompany balances Support Onshore Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Any other essential function that may occur from time to time as directed by the process manager Support Onshore Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Assistant Management Accountants, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required Primary External Interactions Client operations team, trainers and, SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans Escalation teams at the client end for the purpose of seeking clarifications & answering queries Skills Technical Skills High level computer proficiency Experience in ERP desirable (Microsoft Dynamics AX, People soft / Oracle/ SAP) preferably with Microsoft Dynamics AX Good hands on knowledge of Microsoft Excel and other Microsoft application Good Accounting skills, analytical skills and accuracy with numbers Process Specific Skills Strong double entry bookkeeping knowledge is essential in this role Strong analytical and reconciliation skills. Soft skills (Desired) Create a high performing culture; planning, organizing and prioritizing all work activities to achieve department and team goals and objectives Managing client expectation on key deliverable Highly adaptable and flexible Soft Skills (Minimum) Excellent writing and verbal communication are required for this role Demonstrated problem solving skills and the ability to do multi-tasking Education Requirements Masters/ Bachelors degree in Commerce and Accounting or MBA-Finance or ACA with relevant experience. Work Experience Requirements Total relevant work experience should be a minimum of 5 to 8 years Other Requirements Should have valid passport and open to travel Willing to join ASAP

Noida, India Delivery 10-14 yrs Technology: Project Management Must Have Skills: Should be able to conceptually understand technology stack and development and be able to contribute / guide in discussions in the same area. Should be able to review at high level solution architecture to ensure that it meets business objectives. Should be able to review and ask questions on task estimation, so that important business requirements are not missed out. Should be able to convert estimation into project plan and schedule. Good experience in project planning, monitoring, and tracking in Agile projects. Should be able to lead / manage an ODC software team of resources comprising developers, testers and business analyst. Timely escalation of issues and status reporting. Should’ve worked on Agile project management tools like Jira. Worked and interacted with clients independently - overseas clients in US, UK or Australia. Responsible for delivery from Offshore Centre and Customer satisfaction. Understands good development practices like - coding standards, code review, source control, build management, etc.; so that he can provide overall leadership to get these things implemented in the project. Review resource plan, conduct team reviews, identify availability issues and provide proposals to resolve while working closely with all team members. Team member training identification and responsibility on the projects. Good to Have Skills: Ability to involve in handling of multiple projects. Revenue / Cost Management. Team planning and retention. Define targets/ KRAs for team members. Risk management (planning and mitigation) Benefits: Gratuity benefits under Payment of Gratuity Act, 1972. Paid Leaves encashment. Lucrative Loyalty Bonuses. Referral bonuses. Monetary & Non- Monetary Awards under rewards and recognition policy. Free & delicious Lunch. Family Medical Insurance. Personal Accidental Insurance. Maternity Leave & Benefits. Flexible working hours. Annual Fun events like Picnics, New Year Bash etc. About Contata Solutions: Contata Solutions, founded in 2000, is a software company headquartered in Minneapolis, US with 5 offices including offshore centres in India – a Software Engineering Group based in the Delhi NCR region, back-office support group based in Nagpur & Indore India, and a sales office in Stockholm, Sweden. Since 2000, maintaining a legacy of continuous growth and expansion, Contata has a loyal client base distributed across the globe and a track record of having delivered hundreds of successful projects spanning a wide range of business domains and verticals specially with Digital Transformation, Data Analytics, ML/AI, Cloud & Consulting Services. We work on multiple software technologies – both, on premise and cloud based. These cover front end, backend and database level tools & technologies. We Believe in “Learn and Grow” Together Cutting Edge Technology Exposure: Work on the latest technology and make an impact on lives across the industry. Learning and Skill Development: Opportunity to learn and work in the software technology of your choice. Work with international customer teams directly and develop excellent consultative skills in solving their business problems. Training and Certification: Training and nurturing by industry-experienced mentors and unleash your full potential. Rewards and Recognitions: Rewards & Recognition scheme to acknowledge and reward our associates. Work-Life Balance: We believe a healthy mind and body are more productive and you can plan both "personal and professional" “To Do’s” with ease. Our Values Accountable Effort and results matter – we are intentional, responsible and results orientated, to our clients and to each other. Generous We believe in being generous in deeds and of spirit – with our clients our team and within our communities. Genuine Seeking truly authentic relationships – we are engaged, empathetic and transparent. Inventive We are in a relentless search of “better”, not just new – embracing the freedom to explore, create and express ideas, along with always learning from our successes and the mistakes we will make. Tenacious We believe in pursuing what's right - and pursuing continuous growth and improvement for our clients, for our company and for ourselves. We get better everyday.

Visit Health – Customer Support Location: Noida, Sector 16A, Film City | Type: Full-time | Immediate Joiners Preferred About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients. Role: Customer Support As a Resolution Associate at Visit Health, you will be the escalation point for complex customer concerns. Your role will focus on ensuring timely, accurate, and empathetic resolution of issues by working closely with internal teams like Claims, Medical Operations, Tech, and Product. You will be a key part of our Customer Success team, ensuring that every customer concern—especially critical or escalated ones—is resolved with high satisfaction. Key Responsibilities Handle escalated cases from the Customer Support team through email, call, or ticketing systems Deep-dive into issue root causes and provide end-to-end resolution to customers Coordinate across departments (Claims, Medical, Tech, Logistics, etc.) for issue resolution Monitor and follow up on open tickets to ensure timely closure within SLA Document resolution steps and update the knowledge base for future reference Proactively identify recurring issues and work with the leadership team to fix them at the root level Maintain a high level of professionalism, empathy, and ownership in every customer interaction Share daily/weekly reports on unresolved and resolved escalations with insights Must-Haves 1–3 years of experience in a Customer Resolution or Escalation Handling role (preferably in Healthtech, Insurance, Banking, or E-commerce) Strong written and verbal communication skills in English and Hindi Proven problem-solving and critical thinking skills Ability to handle pressure and multitask effectively Basic understanding of customer support platforms (Freshdesk, Zendesk, etc.) Bachelor's degree in any discipline Willingness to work from the Noida office and join immediately Good to Have Prior experience in Healthtech/Insurance Exposure to grievance handling or regulatory complaint management (e.g., IRDA, RBI, etc.) Knowledge of Excel and ticketing dashboards Job Types: Full-time, Permanent Pay: ₹27,000.00 - ₹33,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Application Question(s): How many years of experience you have in Inbound and Outbound process? How many Escalations you have handles till now? what is your in-hand salary currently? Are you comfortable for Noida location? Work Location: In person

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description: Assistant Editor (Food Science) Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: Work Model: Hybrid (On-site presence required 8 days per month) Preferred Subjects: Food Science Assistant Editors are research subject matter experts – individuals with research experience in a particular field of study - who are responsible for managing tasks associated with services provided by the Wiley Peer Review Desk where subject expertise is required or highly advantageous (including but not limited to manuscript triage, reviewer selection, evaluation of reviewer reports, integrity screening, scope assessment, referral and transfer handling etc.) ahead of export to production. Assistant Editors are entry-level with experience as an Editorial Associate or limited prior experience as a handling editor; they almost certainly have experience as an author, reviewer, and potential as a guest editor or junior member of an editorial board, but are unlikely to have experience handling manuscripts through peer review. How will you make an impact? Undertake screening and peer review activities for manuscripts in their relevant/broad subject area: Undertake subject-matter-expert (SME)- driven screening for manuscripts at the appropriate point in the workflow, either during holistic manuscript handling or as a point of escalation for a peer review service. Raise integrity concerns because of the SME screen/check via appropriate channels. Evaluate new submissions for their suitability for the journal, taking an immediate decision with the appropriate decision rationale, in line with the journal’s policy/scope. For suitable manuscripts, select and invite reviewers. Assess reviewer report(s) and decide to Accept/Reject/Revise/Refer manuscript (new/transferred/revised submission); Assess revised manuscripts for the extent and quality of the changes made, and determine whether a final decision can be taken or whether further external review is needed; In the course of manuscript assessment (before or after external review), when a rejection is being rendered, identify appropriate journal(s) from within the portfolio as target titles for transfer. When a rebuttal is submitted, review the arguments and take appropriate action promptly: Pilot Projects/Special Projects Participate in proof-of-concept projects Report findings promptly within the stipulated timelines and framework Performance Improvement Review performance reporting to identify trends or opportunities for improvement of the peer review services offered. Engage with senior colleagues and line managers to understand areas of personal performance improvement opportunities. Participate in subject area clusters comprised of handling editors in the field from both Publishing Development, The Wiley Peer Review Desk, and the Comprehensive Editorial Evaluation Team. Training & Development Stay abreast of the subject area and maintain community connections through attendance at both virtual and local seminars/webinars/conferences. Provide peer-to-peer training and assist in the preparation of vendor accreditation programs and training documents Act as an escalation point for vendors performing tasks associated with services provided by the PRD What we are looking for: PhD or equivalent advanced degree in relevant research field (note, highly preferred candidate must have exceptional research experience if no PhD) We are seeking candidates with expertise in one of the following subject areas: Food Science Candidate 3-5 years’ experience as a primary researcher in the relevant field (note, time spent doing a PhD counts as research experience) Candidate 1-2 years’ experience in scholarly publishing, with at least 1 of those years as a professional editor/Editorial Associate handling peer review, etc. Basic knowledge of the publishing process High-level knowledge of the peer review process Attention to detail Good communication skills and the ability to collaborate “Head down – plough on” approach to workload / Ability to stay focused Fluent in English (though not necessarily a native speaker), with excellent writing and oral skills Desirable Proven interest in scholarly publishing Experience as a reviewer/editor, Knowledge of common editorial policies and practices, at least specific to their field of expertise Experience using a supported EEO (e.g., Editorial Manager, ScholarOne, Phenom) Broad understanding of the scholarly publishing business, including the transition to Open Access For colleagues working on non-English-language journals, proficiency in that language is desirable but not essential About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-AH1

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: "WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions." As we continue this transformation journey. This role will carry out the effective and efficient everyday technology operations for WPP ET. A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology. What you'll be doing: Deliver outstanding, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET This is a 100% onsite role Provide on-site support to the WPP agencies located in Kolkata Provide onsite support for additional locations which may require travel (where applicable) Provide remote support, as needed, to WPP agencies across the wider region Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed Develop excellent relationships with the business user base Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools Educate the business on how to use the Enterprise Technology service and maximise benefits Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon Onboarding and offboarding of new and departing employees, including user account administration and asset management Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process Ensure security procedures are followed, and 3rd parties are monitored during service engagements Escalation of issues to Infrastructure and/or Management teams as needed Manage and support simple user and office relocations Understanding of unique line-of-business technologies Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures Deployment of hardware and software to end users Management and installation/removal of break/fix or warranty replacement of IT related equipment IT asset procurement, inventory and Life cycle management Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled Support WPP Global in promoting global standards and ensuring local implementation Support other IT teams with IT changes and ensure support priorities are localised and executed to plan Escalation management and work with third-party suppliers to ensure operational services meet business requirements Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rdlevel teams/partners as part of Incident break fix or scheduled changes Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects, work with local application owners for additional testing Facilitate and support refresh of local infrastructure (network and server) Support the review of local licencing demand for software assets Availability where necessary for out-of-hours support Other duties as needed What you'll need: 3 – 5 years in an IT help desk / desk side support role Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology Excellent problem-solving skills Can-do attitude Someone that can empathize and communicate effectively with end users Builds excellent relationships, based on trust and mutual respect Excellent written and verbal communication skills Able to manage time effectively and set priorities appropriately Able to maintain professional demeanour under stress while remaining friendly and approachable to ensure a positive user experience Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please read our Privacy Notice ( https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment ) for more information on how we process the information you provide.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, WB, Virtual IND, MH, Virtual IND, UP, Virtual IND, UP, Lucknow - Virtual IND, RJ, Virtual IND, DL, Virtual IND, TS, Virtual IND, MP, Indore - Virtual IND, KA, Virtual IND, TN, Virtual Supply Chain/Transportation Management

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Summary: Works with Product & Development team to ensure Client products meet high standards of quality, performance, security and reliability. Responsibilities: Create Automation script for new features and ensure the stability Write test cases for the new feature, modifying and maintaining the existing test cases. Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them Use software tools for QA, fix up and data capture on a daily basis Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Be part of a highly charged work environment Requirements: Bachelor's degree in computer science or equivalent 2+ years of quality assurance engineering experience Skills: Experience in manual testing Experience in automation testing Experience in quality assurance engineering Experience in API & Mobile testing Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control ​ #AditiIndia# 25-21694

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About Madison Logic: Our team is reshaping B2B marketing and having fun in the process! When joining Madison Logic, you are committing to giving 100% and always striving for more. As a truly global company, we take pride in a diverse culture free from gender, racial, and other forms of bias. Our Vision: We empower B2B organizations globally to convert their best accounts faster Our Values: URGENCY Lead with Action. Prioritize Follow-up. ACCOUNTABILITY Don't Point Fingers. Take Responsibility. INNOVATION Think Big. Innovate. RESPECT Respect Customers. Respect Each Other. INTEGRITY Act Ethically. Lead by Example. At ML you will work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you! About the Role: We are currently seeking a Senior Data Engineer to play a crucial role in shaping the future of our data and analytics capabilities. As a Senior Data Engineer at Madison Logic, your responsibilities will include designing, constructing, and deploying scalable data pipelines. Additionally, you will be responsible for developing APIs that will empower our machine learning products and features. Your expertise will be invaluable in refining data models across various components of our data infrastructure to accommodate the growing demands of data processing and analytics at Madison Logic. In this highly collaborative position, you will closely collaborate with product, engineering, and data teams to achieve our business objectives. Responsibilities: Develop and maintain the core data pipelines, involving the creation of production-level SQL and Python code to fuel our platforms. Adapt and enhance data models and data schemas to align with both business and engineering requirements. Conduct data analysis to contribute to the enhancement of overall business performance. Identify and select optimal data sources for specific analytical tasks. Establish procedures for data mining, data modeling, and data production. Collaborate with internal and external partners to address challenges and ensure successful outcomes. Basic Qualifications: On-site working at the ML physical office, 5-days per week is required through the end of probation (6 months), transitioning to 2-day WFH post-probation. Ability to work UK Shift Timing (11:00am – 8:00pm Local Time) Required Fluent in English language (verbal and written) and possessing a clear and concise communication style. Educational Background: Possess a Bachelor's degree in computer science, statistics, or mathematics. Programming Expertise: 5+ years of experience with Python, with the ability to write production-level code. SQL Proficiency: 5+ years of experience in SQL, with excellent skills in navigating multiple data tables and comprehending data models. Cloud Computing: 3+ years of hands-on experience with cloud computing services, particularly AWS (Amazon Web Services). Data Architecture: Proven experience in designing data architectures, including Kafka, Data Warehouses and Operational Data Stores (ODS). Cloud-Based Analytics: Possess a strong understanding of cloud-based analytics platforms, such as Snowflake and AWS SageMaker. Data Workflow Management: Ideally, possess at least 1 year of experience with data workflow management tools, with Airflow experience being a plus. Data Cleaning: Be skilled in data cleaning and standardization processes. SQL Engine: Exhibit an excellent understanding of SQL engines and the capability to perform advanced performance tuning. Desired Characteristics: Self-Sufficient and proactive nature, able & comfortable "figuring things out", resorting to escalation only when after exhausting all other options Strong sense of urgency required Exceptional communication skills, both verbal and written, with a knack for explaining complex concepts in a clear & concise manner across all levels and functions Team members are encouraged to work collaboratively with an emphasis on results, not on hierarchy or titles. India-Specific Benefits 5 LPA Medical Coverage Life Insurance Provident Fund Contributions Learning & Development Stipend (Over-And-Above CTC) Wellness Stipend (Over-And-Above CTC) Transportation available for female team-members with shifts starting or ending between the hours of 9:30pm and 7:00am Welcoming in-office environment (located within AWFIS co-working space, Amanora Mall) Team members are encouraged to work collaboratively with an emphasis on results, not on hierarchy or titles. Expected Compensation: (Dependent upon Experience) Fixed CTC: 20 LPA - 24 LPA Work Environment: We offer a mix of in-office and hybrid working. Hybrid remote work arrangements are not available for all positions. Please refer to the job posting detail to determine what in-office requirements apply. Where applicable , hybrid WFH days work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. WFH requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details. Pay Transparency/Equity: We are committed to paying our team equitably for their work, commensurate with their individual skills and experience . Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner. We will provide more information about our perks & benefits upon request. Our Commitment to Diversity & Inclusion: Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. Privacy Disclosure: All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website ( https://www.madisonlogic.com/privacy/ ).

Job Title Supplier Relationship Manager - FMCG | MAF Retail | India Head Office The SRM Manager is responsible for fostering and developing a structured long term approach to effectively manage and build a mutually beneficial relationship with all suppliers in order to reduce cost of doing business, foster business development, continuously improve operations, and accelerate innovation. Responsibilities Cascade strategic organizational priorities to suppliers and MAF countries simultaneously. Compile and group existing suppliers, based on their performance, importance, and other pre-defined KPIs. Develop and implement KPIs and establish tracking mechanisms to measure and monitor existing supplier performance against the defined KPIs. Develop and implement a supplier incentive program to reflect recognition and appreciation for outstanding existing suppliers. Develop and implement the supplier evaluation process to assess capabilities, quality, and reliability, ensuring alignment with organizational goals & Priorities. Foster strong and strategic relationships with key existing suppliers through regular communication and collaboration. Identify specific risks that may impact the successful operation of supplier relationships, including supply chain disruptions, quality issues, and geopolitical uncertainties. Develop preventive measures and contingency plans to address and manage identified risks. Establish guidelines for escalation, mediation, negotiation, and other processes related to the relationship with existing suppliers. Implement processes for continuous improvement in existing supplier performance, fostering innovation and efficiency gains. Conduct supplier surveys to identify areas for enhancement and drive improvements in collaboration with existing suppliers and relevant countries. Implement Relationship Enhancement Programs to foster collaboration and identify opportunities for expanding relationships, assessing mutual benefits, and evaluating the feasibility of collaboration on additional projects. Implement strategies to prevent recurring issues and maintain positive working relationships. Provide regular reports to internal stakeholders on the status of existing international supplier relationships, highlighting achievements and areas for improvement. Develop playbook and scorecard for new suppliers to measure their relevance to MAF business in specific countries. Onboard newly approved suppliers into the organization. Communicate new relevant suppliers with the countries. Minimum Qualifications/education Bachelor’s degree in business administration or relevant to the role Minimum 2 years in Account management or related customer care function. Preferably 2+ years in the retail business or closely related industry. Ability to develop & strengthen relationship between teams and suppliers. Good Convincing and negotiation skills. What We Offer At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.

POSITION SUMMARY: Lead and direct multiple cyber security teams including people, processes and technology. Establish and execute technology strategy and vision for global Garmin cyber security programs. Work with key business stakeholders in the development, application, and enforcement of Garmin’s cyber security focus. Develop and define necessary cybersecurity policies, procedures, and advocate best practices. Accountable for all elements of delivery, from defining vision and developing strategy and maturity roadmaps, through implementation, execution, and ongoing operations. ESSENTIAL FUNCTIONS: Work closely with Director of Cyber Security, as well as infrastructure and Cyber Security management globally to ensure security solution, process, and approach consistency Lead, manage, and monitor security projects and provide expert input for other IT projects Leverage sound project management methodologies to enable project delivery Help prioritize work to ensure appropriate order of execution Define operational metrics, objectives, and key performance indicators to ensure operational excellence Ensure continuous improvement of policies, procedures and technology (including automation) to enable risk reduction, business enablement and operational efficiencies Sponsor security architectural efforts, bring balance and influence architectural decisions, business requirements, and security vision Orchestrate objectives and tasks across global teams to ensure integration and collaboration Communicate effectively with stakeholders and associates, technical and non-technical audiences Create trust and influence throughout the organization, including when not in direct control and/or authority Advocate for the customer to the Cyber Security team and ensure the Cyber Security team understands appropriate criticality of solutions and situations Collaborate with business/technology teams on enterprise objectives, initiatives and information security risk to ensure robust security Escalate incidents to management in a timely manner with appropriate information regarding risk, action times, and root cause analysis. Manage budgets, roadmaps, and delivering technically sound and business enabling solutions Manifest passion, skill and drive to take on responsibilities in one/both of the areas below: For Cyber Security Engineering: Develop strategy to evaluate, design, or plan the implementation of new or updated information security hardware or software, and analyzes its impact on the existing environment Advise/ review Security Design and recommend security systems/ controls in accordance with best practices Coordinate response, triage, and escalation of business impacting incidents caused by cyber security technology failure Strong grasp of information technology Experienced in the deployment, maintenance, and procurement of cyber technology. For Cyber Security Operations: Manage incident detection, investigation and response Develop and lead cyber threat intelligence to identify and analyze cyber threat actor groups, techniques, and tactics to make informed information security defenses/technology decisions. Manage the oversight of technical risk assessments, such as vulnerability scanning, penetration testing, risk reviews for new applications OTHER RESPONSIBILITIES: Management of multiple security projects at one time Detailed work in documenting and understanding current security controls, and proposing future security controls Assess and adapt existing operational programs and develop capabilities to ensure ongoing success Build and maintain high performing team(s) by recruiting, developing, and retaining outstanding talent. Promote team member engagement and effectiveness by providing constructive feedback and promoting personal development, including writing and conducting annual performance appraisals. Develop and manage team and individual performance and capacity metrics to identify successful operations or areas needing improvement, ensuring all organizational objectives are met. Demonstrate ongoing personal development, professional growth, and continuous education. EDUCATION EXPERIENCE AND SKILLS REQUIRED: Bachelor of Science in Engineering, Computer Science or Management Information Systems AND a minimum of 10 years relevant experience including 5 years of leadership experience as a Cyber Security professional. Fluency in English is required Knowledge of analysis, design, and configuration of complex IT applications, local and wide area networks, heterogeneous server systems, and regulatory and security requirements Demonstrated experience successfully coordinating teams and multiple projects Experience with formal software systems change control techniques Solid understanding of general security concerns in areas such as servers, network topology/ access controls, endpoint security, change/problem management, and Cyber Security monitoring Ability to work proactively and effectively with minimal supervision Demonstrated proficient and effective leadership skills with the ability to lead a team Demonstrated strong and effective verbal, written, and interpersonal communication skills Team-oriented, possess a positive attitude and work well with others Demonstrates proficient organizational, problem solving and project management abilities Able to communicate complex issues in both oral and written form in terms clearly understood by highly technical and non-technical audiences

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter About The Role As a Product Support Engineer (PSE) at Zeta, you will be a trusted technical advisor to our banking and fintech customers. You will provide frontline support, manage complex operational workflows, and help maintain the smooth functioning of mission-critical payment and banking systems. This is a hands-on, cross-functional role requiring deep technical expertise, problem-solving acumen, and a customer-first mindset. Responsibilities Customer Issue Resolution Act as the primary technical contact for customer issues, delivering prompt, courteous, and professional support via email, phone, and ticketing systems. Monitor, triage, and prioritize incoming support requests based on urgency and business impact, ensuring timely resolution and high customer satisfaction. Product Configuration & Maintenance Configure, maintain, and troubleshoot Zeta’s product suite to support seamless client onboarding and sustained operational performance. Technical Operations & Protocol Handling Manage end-to-end payment transaction workflows, execute SQL queries, and work with APIs and card processing protocols including ISO 8583, Visa, Mastercard, and RuPay. Troubleshoot banking systems, applications, and infrastructure issues using tools like Postman, OpenSearch, Kibana, Splunk, and Grafana. Log Analysis & Root Cause Investigation Analyze logs to identify root causes and implement effective resolutions for recurring or critical issues. Cross-Functional Collaboration Work closely with engineering, product, and QA teams to investigate and resolve complex technical challenges, ensuring timely escalation and knowledge sharing. Documentation & Knowledge Sharing Contribute to the development and maintenance of technical documentation, including knowledge base articles, troubleshooting guides, and implementation manuals. Document common issues, resolutions, and best practices to empower self-service and enhance team efficiency. Process Optimization & Continuous Improvement Proactively evaluate and improve operational workflows and support processes to drive efficiency and customer experience improvements. 24/7 Support Coverage Participate in on-call rotations to ensure continuous support availability, including outside standard business hours as needed. Skills Familiarity with Linux/Unix environments and command-line troubleshooting. Strong problem-solving and analytical skills; ability to diagnose and resolve complex technical issues independently. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-oriented mindset with a focus on delivering high-quality support and building trusted relationships. Ability to manage multiple priorities effectively in a fast-paced, dynamic environment. Willingness to learn new technologies and adapt quickly to evolving product and business requirements. Experience And Qualifications Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering, or a related technical field. 3+ years of overall experience in technical support or product operations, with at least 1+ year supporting enterprise-level SaaS or banking technology products. Strong understanding of payment cards (credit, debit, prepaid) and payment transaction processing workflows. Proficiency in SQL (PostgreSQL preferred); ability to write and optimize queries. Solid understanding of APIs, with hands-on experience using Postman to test and troubleshoot API calls. Experience working with monitoring and log analysis tools such as Kibana (ELK stack), OpenSearch, Splunk, and Grafana. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Global EWO Operations Lead - Assistant Director 1 The management of EY’s External Workforce (EWF) is enabled through cross functional partnerships that leverage EY’s ecosystem across the organization. It brings together functional representatives, that own or influence a process that touches a contingent workers lifecycle. The External Workforce Office supports country-based deployments of SAP Fieldglass, where strong involvement from global and local/country deployment teams is required. Post deployment, the EWO provides ongoing operational support and acts as the Centre of Excellence for EY’s external workforce: Ensures global strategy and direction of contingent worker program aligns with EY’s business & organizational goals Assists in driving adoption of the program and the planning and execution of future FG deployments Provides guidance and support to local EWO CoE Leads the Level 1 Support team, overseeing ticket management and issue resolution, escalating to technical support as required, and acting as the key point of contact for user queries and knowledge sharing. The opportunity The Global EWO Operations Lead is responsible for leading the External Workforce Office (EWO) team in Manila in support of EY’s global External Workforce Management Program, enabled by the technology platform called SAP Fieldglass. This role supports the Global EWO Lead to develop EWF services and team operations, and is responsible for achieving all SLA and KPIs relating to the management of incoming requests, queries and issues from all stakeholder groups (including but not limited to contingent workers, hiring managers, clients, suppliers and candidates). The EWO Operations Lead is responsible for maintaining a high-quality level of service to these key stakeholders, and identifies process and technology improvement opportunities, driving initiatives and project teams to achieve these. The Global EWO Operations Lead is responsible for scaling EWO resources to support additional country deployments per the strategic EWF roadmap, ensuring an appropriate level of operational coverage is provided. Your Key Responsibilities Operate – Assist the EWO Global Lead with monitoring and refining the EWO service delivery model and service catalogue as required, including service and operational level agreement targets and escalation protocols. Operate - Monitor Manila team workload and performance against service and operational level agreement targets including but not limited to; responding to queries coming through the Service Now case management tool. Act as the local point for operational escalations. Ensure compliance to all legislative requirements in advice / responses given by team. Improve - Ensure productivity targets are met and work to improve these through the proactive management and analysis of repeat issues / queries and putting in place continuous improvement initiatives. Through analysis of operational data and stakeholder feedback, propose process and technology functionality improvements and then lead/support these as appropriate. Innovate - Lead the development and ongoing continuous improvement of an External Workforce dashboard to provide detailed, actionable reporting & analytics on the contingent workforce, providing transparency into this increasing workforce. Educate – Lead the team in championing the global operating model, and educate users on processes and policies which impact the External Workforce population. Coordinate and facilitate External Workforce community calls to share knowledge, identify pain points, drive adoption and support continuous improvement initiatives. Lead and Support - Act as Counselor to direct reports: Oversee all members of the EWO team in Manila and work closely with local Talent Support to implement experiences, coaching and for learning opportunities in line with the Firm’s learning philosophy Lead and coach where required on EY People policies, processes and functional technology support. Actively share knowledge, information and ideas with team Motivate team and recognise strong performers and high potential team members. Works with team leads to proactively identify and address individual performance concerns and/or issues. Promotes a strong team environment where all members contribution is valued Ensure team is trained appropriately on all required systems and processes, and manage team scheduling to ensure support spans the operational business hours of deployed countries. Have full subject matter expertise of the operational processes and ability to train team members. Accountable for Operations Manuals and other process documentation, ensuring regular review and update as appropriate. Participate and act as subject matter expert on External Workforce projects and initiatives and where required, coordinate ad hoc projects. Manage allocated budget. Manage stakeholders – build out engagement plan, actively communicate with and solicit feedback. Actively participate in various operational calls. Support incoming additional country deployments. Manage expected growth of function in line with increased scope / business development or reductions in staffing levels if required without compromising quality. To qualify for the role you will be asked to demonstrate the following competencies: Accuracy and Quality Embeds the process and ensures that team activity occurs within assigned parameters Measures performance to understand where improvements can be made to team’s output or processes Define management information requirements and ensure reports produced meet needs and are accurate Analytical Thinking Determines the most appropriate methods of data analysis (i.e. metrics) required to determine support performance Examines metrics and performance data to determine suitable service and operational level performance and most effective processes Global Thinking Considers how to implement service delivery consistently across regions Understands and considers regional differences (if applicable) when expanding program Innovation Proactively identifies repeat issues / queries as opportunities for service improvements Actively promote and implement new processes and methodologies to enhance teams’ delivery Motivation Identifies potential problems and acts swiftly to eliminate these Identifies opportunities for improvement and lead team in the delivery of these practices Making Decisions Responsible for decisions to maintain and improve the service delivery capability of team Responsible for deciding upon activities to increase knowledge share across team Decide upon appropriate methodologies to promote and utilise within team Ideally, you’ll also be able to demonstrate Experience in contingent labour vendor management systems (i.e. Fieldglass, Beeline, IQN, etc.) and service delivery environment. Proven track record of building, managing and growing teams. Success in defining, driving and achieving operational targets and operate models. Experience working to tight deadlines in a fast-moving environment. Process expertise and quality focus. Proven people leader. The successful candidate will have a Business Administration / Human Resources or equivalent discipline, with previous commensurate experience managing processes that touch, or influence Contingent Workers. What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.