Key Responsibility Areas Including Preferred Skills And Experience AR accountabilities – credit management, cash allocation, cash flow forecasting, debt management and collections, bank reconciliations Responsible for Client and Broker Relationship Management Dealing with underwriters, brokers, customers and answering any query they might have related to payments, commission or debt related. Should be able to work on strict deadlines to manage client expectation Daily work allocation and first pass accuracy of process worked for quality assurance Prepare and share weekly reports/ update on the health of the process to client Work with Manager to manage escalation, prepare RCA and its documentation Provide coaching and feedback, conduct appraisal to team members to enable them to improve their performance Help managers in building a strong cross training framework along with SOPs Competencies Working knowledge of credit control, cash allocation Good level of knowledge of Insurance Finance and Accounts. London market knowledge is mandatory Strong Communication Skills (Verbal and Written) Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook) Good decision making/analytical skill Ability to prioritize & multi-task and exhibits meticulous attention to detail Eligibility Criteria B.Com pass or B.Com Hons graduate/Any Finance Graduate Minimum 8-12 years of experience in Accounts Receivable /Finance and Accounting (preferably in cash and collection) Min 3 years of Team handling experience on papers Show more Show less

Location: Noida, Uttar Pradesh, India Posted Date: 05/27/2025 We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started! Job Summary Independently conducts, or leads other analysts, in business process analyses, needs assessments, and preliminary cost/benefit analyses of more/most complex initiatives with little/no direct Project Management guidance, in an effort to align information technology solutions with business processes and requirements. Responsibilities Conducts inquiries pertaining to the development of new information or systems requirements to meet current and projected business objectives. Leads others in developing, or may independently develop, functional specifications of Internal/External Customer requirements for application development, enhancements, and testing. Leads others in analyzing, or may independently analyze customer requirements, procedures, and problems to improve existing systems. Prepares, or may lead others in preparing, functional, systems and program specifications. Develops project plans and implementation schedules, and reviews those of other analysts for accuracy and completeness. Confers with functional organizations involved to determine requirements. Maintains and develops, or may oversee maintenance and development of documentation for responsible area. Maintains thorough knowledge and in-depth field experience regarding, and leads other analysts and architects in the definition and implementation of, emerging or job technologies required to satisfy business requirements, including, but not limited to, formal or self paced professional development. Provides status updates of assigned projects, including formal presentations to Project, IT and Senior Management. Recommends/oversees Customer training. Maintains positive relations with all employees encouraging them to suggest ways of improving IT systems. Serves as escalation point for troubleshooting issues and coordinates with other Business Analysts and technical personnel for their resolution. Maintains a good working relationship with Customers and vendors. Adheres to, and ensures adherence in association with Project Management by other team members to all IT and department policy, processes and procedures. Assists Project Management in leading and participates in the exchange of ideas and information within the department. Performs other duties as assigned. Skills Requirements 6 or more years of work experience in a related position. Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job. Strong communications and customer service skills. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Proficiency in use of personal computers, Microsoft Office products and e-mail skills required. Education Requirements Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Electronics, Electrical Engineering, Technology, Industrial Engineering or related field preferred. Physical Requirements Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job. iQor.com Show more Show less

Position Overview Job Title- Technology Service Analyst Location- Pune, India Role Description As a member of Global Network Services (GNS) team, the Global Monitoring Center (GMC) Network Operations Shift Lead has the primary responsibility for supervising the shift engineers and providing guidance on escalated issues to the GMC Network engineers. The GMC is level-1 network operations team and has the primary responsibility for managing and responding to Network, Hardware and circuit events which may result in impaired connectivity to Deutsche Bank clients and business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect the reliability and quality of network traffic and in turn application and other infrastructure components. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities The preferred candidate will possess all the following competencies: Strong experience of leading a group of 4-5 engineers in a Global Network Operation Center (24x7) Supervise the daily working of engineer on network incidents. Direct and train, mentor the GMC level-1 engineers that troubleshoots and monitors Deutsche Bank’s Global Network Use sound judgment in determining priorities and proper escalation based on criticality and impact of the incident. Strong understanding of Deutsche Bank Network topology to be able to initiate investigation of issues that affect to maintain a reliable network connection to Deutsche Bank’s infrastructure. Proactively monitor, recognize, analyze, isolate and/or resolve events and follow processes utilizing a variety of documented tools and techniques. Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process. Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels. Track update and resolve all assigned incidents and changes in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Properly escalate incidents in a timely manner per support guidelines and procedures Liaise with L2/L3 support groups and/or development groups to collaborate on the resolution of incidents. Maintain technical skills through participation in ongoing training. Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via email broadcasts or phone The position is required to perform in shift operations duty 24x7x365. Your Skills And Experience Knowledge of SMARTs, Netcool or other fault monitoring toolsets Knowledge of ServiceNow or other incident and change management tools. Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies - Ethernet, Spanning Tree, TCP/IP, Good working knowledge on Cisco IOS/operating systems and Cat OS, Nexus 5k/7k/9k & FEX, Arista switches Sound understanding and working knowledge of Routing (RIP, EIGRP, OSPF, BGP) Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, Wi-Fi Experience with escalating faults to carriers and vendors. At least 6 years of overall experience working as a Network Operations Engineer (at least 2 years as shift lead), or equivalent first or second level network support experience in a Global Support Environment. Ability to work in 24 hrs. rotating shifts. Excellent verbal/written communication, organizational skills, ability to prioritize constant changing workload to meet business demand. Good interpersonal skills and ability to work as a high performing team. Good understanding of ITIL and service management principals. Preferred: ITIL certification Bachelor's degree or equivalent experience Preferred: Cisco Certified Network Professional (CCNP) or higher How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

About Us We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here . Position Summary The Billings and Collections Analyst is responsible for supporting the end-to-end billing process and performing collection activities to ensure timely receipt of customer payments. This role combines accurate and timely invoice approval/release with proactive collection follow-ups to support cash flow and customer satisfaction. The analyst works closely with internal teams and customers to resolve billing discrepancies and reduce past-due balances. Primary Responsibilities/Accountabilities Of The Job Review and release customer orders based on credit limits. Request pro-forma invoices to send to account for cash in advance customers Perform collection activities on assigned customer accounts via email communication. Track, document, and follow up on past due balances and payment commitments. Investigate and resolve billing issues and short payments in coordination with internal teams. Participate in month-end and quarter-end reporting for billing status and aging analysis. Assist with customer account reconciliations and respond to external and internal queries. Adhere to company billing and AR policies, including compliance with internal controls. Supervisory Responsibilities Direct: n/a Indirect: n/a Budgetary Responsibilities No direct budget ownership. Indirect impact on working capital and Days Sales Outstanding (DSO) through effective collections performance. Decision Making Decide when to initiate reminder communications or escalate unresolved invoices to the appropriate parties. Determine whether billing discrepancies require corrections or escalation to leadership. Recommend prioritization of follow-up actions based on aging and risk indicators. Resourcefulness/Creativity Demonstrate initiative in identifying missing documentation or system discrepancies. Leverage ERP tools and customer systems to investigate invoice or payment issues. Flexibly adapt to dynamic customer behaviors and internal requests. Manage multiple billing formats and customer requirements in a high-volume environment. Environment Hybrid work model. Flexibility to work outside standard hours periodically to support global counterparts. Qualifications & Experience Experience: 0–3 years of experience in collections or accounts receivable. Familiarity with ERP systems such as SAP, Oracle, or equivalent is preferred. Education: Bachelor’s Degree in Accounting, Finance, or related field. Skills: Working knowledge of Microsoft Excel Ability to work effectively across time zones and international teams. Strong communication skills. Attention to detail and ability to work independently as well as in a team. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. Show more Show less

Job Description Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose. Job Responsibilities Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root. Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. Identify issues for escalation and communication and provide solutions to the business and technology stakeholders. Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident. Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code. Required Qualifications, Capabilities, And Skills. Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience in observability and monitoring tools and techniques. Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script) Experience in observability and monitoring tools and techniques. Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc. Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities. Preferred Qualifications, Capabilities, And Skills Experience and understanding of Genetec Security Desk Understanding of cloud infrastructure ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Show more Show less

Position Overview Job Title: QA & Testing Engineer Location: Pune, India Corporate Title: AVP Role Description This is an exciting opportunity for a confident and highly experienced individual to join the Corporate Bank – Security Services Technology and utilize their QA & Testing management skills in a highly visible project / programme level role. The QA & Testing Engineer will define and manage testing strategies, plans and deliverables related to testing within specific applications and programmes of work on a global basis. The QA & Testing Engineer will manage and drive the adoption of recognized best practice and policy and contribute to the ongoing improvement of methodologies and assets. The QA & Testing Engineer will manage and be accountable for the functional and non-functional testing of one or more applications. The QA & Testing Engineer will work alongside project and programme stakeholders as well as Release Management to ensure that specific streams of work are progressing to plan, cross project and programme dependencies are identified and managed appropriately, provide guidance by example and act as the first escalation point for QA & Testing across their project or programme. A Passion to Perform. It’s what drives us. More than a claim, this describes the way we do business. We’re committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel. Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Ensure project / program adherence to the Bank’s standard QA and Testing processes throughout the SDLC for each release Ensure cross-project and program dependencies are identified early and managed accordingly Drive and lead the test automation strategy for a program. Experience in the areas of testing with specialization in Automation testing Contribute towards Web Applications Automation Testing, middleware/backend service based application Testing, Usability, Functional and Browser Compatibility testing. Contribute towards Agile test methodology. Individual must have experience of working within full Agile teams. They will need to have experience working within a fully functional team that performs analysis, dev and test for feature slices Contribute towards Non functional testing including Load and Performance testing. Effectively manage defect management process, tools and appropriate Test reports. Liaise with the DevOps team and carry on the testing effectively Should be good in communication and handle the stake holders effectively Identify the automation areas and provide roadmap to proceed further Build automated Regression Testing capability Champion and participate in the activities of the broader QA and Testing community Align to the wider domain objectives Drive a customer focused approach to delivering fit for purpose business functionality Coaches direct reports and others in the organization, as appropriate Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture Acts as a role model for new employees, providing help and support to facilitate early integration into their new environment Your Skills And Experience You will have: 8+ years’ experience in QA & Testing, with a minimum of 3 years gained within Investment Banking Proven experience of managing QA & Testing across the full SDLC on large scale projects or programmes In depth knowledge of QA & Testing industry best practices and tools, including Jira and ALM/QC Hands on Experience in implementing test automation frameworks / tools such as Selenium, Protractor, Rest Assured, Gherkin, Cucumber, Jenkins Working knowledge on Java is mandate Experience of performing Functional Analysis is highly desirable Experience of SQL is a must, PL/SQL would be desirable Proven experience of defining and implementing programme level test strategies Strong stakeholder management skills and the ability to communicate at senior level Excellent verbal, interpersonal and written communication skills Proven experience of delivering results in matrixed organizations under pressure and tight timescales You will be: Customer focused Structured and well organised in approach Confident managing and influencing stakeholders at all levels Passionate about quality How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Location: Noida, Uttar Pradesh, India Posted Date: 06/09/2025 We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started! Job Summary A Network Operations Center (NOC) engineer is responsible for monitoring, managing, and maintaining the network infrastructure of an organization. The NOC engineer plays a crucial role in ensuring the smooth operation and availability of network services and resolving any network-related issues that may arise. They work closely with other IT teams and stakeholders to ensure optimal network performance and reliability. Responsibilities Network Monitoring: Monitor network infrastructure, including routers, switches, firewalls, servers, and other network devices, to identify and resolve any network issues or anomalies promptly. Incident Management: Respond to network incidents, troubleshoot problems, and provide timely resolution to minimize downtime and restore network services. Network Maintenance: Perform regular network maintenance activities, including device configuration, firmware upgrades, and patch management, to ensure network stability and security. Network Performance Optimization: Analyze network performance metrics and implement measures to optimize network performance, capacity, and reliability. Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, procedures, and troubleshooting steps. Collaboration: Collaborate with other IT teams, such as system administrators, security analysts, and application support teams, to address network-related issues and implement network changes. Change Management: Plan and implement network changes, adhering to established change management processes and ensuring minimal disruption to network services. Escalation Support: Provide technical support and escalate issues to higher-level support teams or vendors when necessary. Incident Reporting: Prepare incident reports, including root cause analysis, impact assessment, and recommendations for improvement. Proactive Monitoring: Set up and maintain proactive monitoring systems and alerts to identify potential network issues before they escalate. Skills Requirements Education and Certifications: A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant certifications such as CCNA (Cisco Certified Network Associate) or equivalent are highly desirable. Technical Skills: Strong knowledge of networking principles and protocols, including TCP/IP, VLANs, routing, switching, and firewall technologies. Familiarity with network monitoring tools and technologies is essential. Experience: Previous experience in network operations or a similar role is preferred. Experience with network troubleshooting and incident management is highly valued. Analytical and Problem-Solving Skills: Ability to analyze complex network issues, perform root cause analysis, and implement effective solutions in a timely manner. Communication and Collaboration: Excellent communication skills to effectively interact with team members, stakeholders, and vendors. Ability to collaborate and work effectively in a team environment. Time Management and Prioritization: Strong organizational skills to manage multiple tasks and prioritize them based on urgency and impact. Attention to Detail: Meticulous attention to detail in network configurations, documentation, and troubleshooting steps. Adaptability: Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and technologies. Continuous Learning: Willingness to stay updated with the latest networking technologies, trends, and best practices through self-study and professional development opportunities. Education Requirements A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant certifications such as CCNA (Cisco Certified Network Associate) or equivalent are highly desirable. Physical Requirements Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job. iQor.com Show more Show less

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. Designation : Customer Solution Analyst II Location : Bangalore, Prestige Tech Park, Etamin block, 9th Floor , Kadubeesanahalli Reporting to : Team Lead, Customer Solutions Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday, EU Shift (1pm - 10pm IST) Saturday - Wednesday, AU shift (5am - 2pm IST) Wednesday - Sunday, EU shift (1pm - 10pm IST) Candidate should be comfortable working EST/PST shifts based on business needs Work Mode: Hybrid - 3 days’ Work from Office (Wednesday - Friday) and 2 days’ Work from Home (Saturday - Sunday) Week Off: Monday and Tuesday What You’ll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that can’t be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers Must have a strong attention to detail A positive attitude About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. Show more Show less

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. The Windows Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centres, and generally reduce the effort of managing dedicated IT infrastructure. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. Cloud Traits Cloud Focus: These customers and products are our future even if they cannibalize our present Cloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentality Cloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happens One Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud Experience Cloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt it. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers. The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Prefered Qaulifications SOFT SKILLS Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. Technical Skills Technical depth in the current technology and willing to learn new skills. Knowledge of one of the following domains is preferred but not mandatory: Windows Networking , Windows Azure Platform (Networking), Operating System and Virtualization. Windows Azure Platform – Knowledge of Windows Azure Platform services – Azure Platform development and deployment concepts – Familiarity with troubleshooting Networking – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Operating System/Virtualization – Familiarity with Active Directory, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V configuration and administration Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: AWS Cloud Management . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About The Role Grade Level (for internal use): 11 The Role: Sr. Business Analyst. The Impact Be part of an industry-leading team transforming the way corporate actions data is captured and delivered. Work with cutting-edge technology and innovative product solutions. Collaborate with top financial institutions and play a role in defining data standards. Flexible work culture and career development opportunities. What's In For You We are seeking a highly skilled and detail-oriented Senior Business Analyst to join our Managed Corporate Actions (MCA) team. The successful candidate will serve as a key liaison between business stakeholders, clients, and technology teams, driving the design, implementation, and continuous improvement of corporate actions data services. You will play a pivotal role in analyzing corporate actions workflows, supporting new product features, onboarding clients, and ensuring operational excellence through automation and high-quality data delivery. Responsibilities Act as a subject matter expert (SME) in corporate actions lifecycle across multiple asset classes (equities, fixed income, ETFs, etc.). Gather and document business requirements from stakeholders and clients. Analyze issuer announcements and market data to define requirements for structured, normalized corporate actions events. Collaborate with product, operations, and engineering teams to improve and evolve the MCA platform and data model. Design and document business processes, use cases, and data flows related to corporate actions capture, cleansing, validation, and dissemination. Partner with QA and development teams to support test case design, user acceptance testing (UAT), and release validation. Support the onboarding of new clients, including requirements gathering, gap analysis, data mapping, and configuration support. Monitor industry trends (e.g., ISO 20022, SRD II, CA standards) to recommend enhancements to the product offering. Drive continuous improvement initiatives to increase automation, reduce risk, and ensure data accuracy and timeliness. Act as an escalation point for operational or data issues requiring detailed business analysis. What We’re Looking For Bachelor’s degree in Finance, Business, Computer Science, or a related field. Master’s or CFA a plus. 5–8 years of experience as a business analyst, preferably in financial data, corporate actions, asset servicing, or capital markets. Strong understanding of corporate actions processing (e.g., dividends, mergers, rights issues, reorganizations) and issuer communication formats. Experience working with data models, XML, JSON, ISO 15022/ISO 20022, and reference data structures. Proven experience writing BRDs, FRDs, process flows, and data dictionaries. Strong communication skills and the ability to present complex information to both technical and business audiences. Comfortable working in Agile environments with cross-functional global teams. Familiarity with market data vendors (e.g., S&P Global, ICE, SIX, Bloomberg, DTCC) is preferred. Prior experience with Managed Services or Corporate Actions automation tools. Knowledge of regulatory initiatives impacting corporate actions (e.g., SRD II, CSDR, etc.). Hands-on experience with SQL, Excel, Jira, Confluence, or data analysis tools. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316763 Posted On: 2025-06-17 Location: Gurgaon, Haryana, India Show more Show less

Mercer is seeking candidates for the following position based in the Noida office This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager - Insurance Operations - Grade E What can you expect? We are looking to hire a Sr. Manager - Insurance Operation for Health Asia Broking team. We are looking for candidate who will spearhead & ensure seamless transition of Health Asia Insurance Broking work activities. You will be responsible to manage the team and ensure operations Candence for ongoing administration. We will count on you for setting direction, communicating with senior leadership and teams, integrating and partnering with onshore management, creating execution framework and deliver strategic outcomes. He/she will partner with all stakeholders to ensure timely and high-quality delivery. Additionally, he/she will ensure that metrics are defined and monitored well. You will be responsible for running operations while meeting all SLAs and reporting the same to leadership in monthly business review meets. We will count on you for: Operations Management: Lead the team directly in managing day to day management of activities for operations Active participation in client meetings Manage Resource planning and control any variations in capacity plan Lead SLA analysis discussions for the teams Conducting detailed RCA of any E&O/escalation and ensuring strong mitigation plan Ensure team performance as per agreed standards (SLA) Drive the culture of First Time Right Drive process efficiency through automation, AHT rationalization, Team structuring etc. Stakeholder Management : Ensure effective/accurate reporting Managing client expectations Providing timely updates to management and onshore counterparts Ensure ongoing Client communications and reviews Driving a culture of strong partnership People: Cultivate a positive team culture that aligns with organizational values Motivate teams for better performance & recognize their efforts through driving right set of E&R Lead all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring for the team Ensure One-O-Ones and meetings are held through internal audits Lead teams to carry out client delivery Manage resources effectively to meet team and project needs Career pathing and grooming of employees for next level Ensure effective Succession planning for the span Foster an inclusive environment that values diverse perspectives and backgrounds Promote work-life balance and support employee well-being Process: Be the subject matter expert on process domain Interact and value add in meetings with all stakeholders Ensure delivery as per agreed Service Level Agreement (SLA) and work within the set policies and guidelines Ensure all documents are updated as per requirements Lead and control process and cross training plans for optimal utilization of resources in span Project: Lead business projects and ensure LOB efficiency goals are met Lead Continuous Improvement initiatives in the group Knowledge Management : Contribute to effective Training Need exercise and Drive Domain training requirements in teams Ensure seamless Knowledge transfer What you need to have: Knowledge & Skills: Graduation / post-graduation in any stream Minimum of 12+ years’ experience in a large professional organization in in Insurance Operation / managing huge data sets that includes data reconciliation, enrolment processes, Policy Renewal for client employees including proration of benefits/ Insurance Billing Management etc. Excellent written & verbal communication skills Strong analytical skills Should have managed managers for 2-3 years Excellent command on Microsoft office (excel formulas, PowerPoint) Lead the planning and execution of operational transitions, ensuring alignment with organizational goals and timelines Develop and implement transition strategies that minimize disruption and maintain service quality. Analyze existing operational processes and identify areas for improvement during the transition. Develop and document new processes, workflows, and standard operating procedures to support the transition Implement change management strategies to support employees through the transition, addressing resistance and fostering a positive culture Proficient in handling difficult client situations Lead and derive strategic solutions to client needs Contribute in defining roles and responsibilities for Teams Exhibited Good knowledge of Quality tools like Six Sigma, Kaizen and LEAN through projects completed Hands-on with Project Management – Should have led strategic initiatives/projects Proven expertise on managing/led migrations and ability to set up new teams with reference to ops and people practices Excellent organization and time management skills including the ability to prioritize and adhere to timelines Excellent interpersonal skills and a commitment to provide excellent client services. Ability to lead others to take action What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Why join our team? We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_305032 Show more Show less

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges. With more than 120 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business . Job Title: Information Security Compliance Analyst Experience: 1 to 3 years Job Location: Chennai, Tamil Nadu Job Summary: The Information Security Compliance Analyst is responsible for ensuring the organization's adherence to all applicable laws, regulations, and internal policies, including PCI DSS, ISO standards, ISMS, QMS, and Incident Management. They will develop, implement, and manage compliance programs and processes to identify and mitigate compliance risks in these specific areas while incorporating RACI matrices, defining objectives, and establishing a communication plan. Roles and Responsibilities: Develop and maintain PCI DSS compliance programs and procedures. Ensure secure handling of payment card data and adherence to PCI DSS requirements. Develop and maintain RBI PA/PG regulations - SAR PSS PAPG & SAR DL compliance programs and procedures. Ensure frequent Board, IT strategy & IT steering committee meetings and adherence to RBI regulatory requirements. Periodic report to the RBI instructed reports on a regular basis about their activities and compliance with regulations. Develop and maintain ISMS & QMS to safeguard the organization's sensitive information and manage information security risks. Implement security controls and conduct regular security assessments and audits. Define and track specific compliance objectives and key results to measure the effectiveness of compliance programs. Develop and execute a communication plan to ensure that compliance-related information is effectively disseminated throughout the organization. Establish clear incident escalation procedures in the RACI matrix. Develop and update compliance policies, procedures, and standards for PCI DSS, ISO, ISMS, QMS, and Incident Management. Conduct regular risk assessments for compliance in all relevant areas to identify potential compliance risks. Collaborate with other departments to assess the impact of regulatory changes on the organization. Organize and conduct training sessions and workshops for employees to raise awareness of compliance requirements related to all areas mentioned above. Ensure that employees are knowledgeable about compliance policies and expectations in these areas. Qualifications: 1 - 3 years prior experience Excellent communication and interpersonal skills. Analytical and problem-solving abilities. Attention to detail and a strong sense of ethics. Strong knowledge of PCI DSS, ISO standards, ISMS, QMS, and Incident Management. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage(Originations) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! We are looking for a bright, energetic, highly collaborative attorney to join our Finance Department as Procurement Counsel. This role will support the procurement function worldwide, but will be located in Mumbai, India. This will be a highly interactive role that will report to the Senior Director, Strategy & Transformation. The role will entail active, dynamic, and engaging interaction with other members of finance, as well as members of executive leadership, and stakeholders/buyers cross-functionally at all levels of the organisation. This is a global role, so flexibility across time zones will be expected. Responsibilities Based in India, this team member will: Provide proactive counsel on a broad range of procurement matters, including, but not limited to, the company’s legal risk profile, information security concerns and requirements, privacy, internal systems integration dependencies, and artificial intelligence use cases and investigations. Facilitate and streamline communication between buyers and relevant affected areas within the company on a global basis, including finance, legal, product, and information security. Conduct review of, prepare proposed revisions/redlines to, and negotiate a wide variety of vendor agreements, including non-disclosure agreements, license agreements, SaaS agreements, master services agreements, and data protection agreements. Liaise with members of the legal team for issues requiring escalation Assist in the management of the One Trust process/workflow in coordination with various other areas, including InfoSec, IT and finance Assist in developing training materials and advise and educate buyers and other internal stakeholders on procurement/One Trust processes, and provide ongoing guidance and coordination throughout the procurement lifecycle. Assist in identifying and implementing process improvements to promote efficient workflows and handling of requests. Perform other special assignments, strategic projects, or duties as assigned. Interpersonal skills and competencies Be passionate and energized by the challenges of serving a dynamic, global company. Have a strong work ethic, and excellent communication and negotiation skills (both written and verbal), The ability to forge and maintain trust and a strong working relationship with stakeholders, and engage effectively with all levels of the organization. Be independently driven, action-oriented, organized, results-oriented, efficient, and resourceful. Excellent collaborative and interpersonal skills. Able to anticipate issues and escalate appropriately. Be highly analytical and have exceptional problem-solving skills, and a desire to build and grow knowledge and experience. Have a practical, business-oriented approach in order to provide internal stakeholders with clear and concise advice with an appreciation for commercial priorities. Be able to propose creative solutions where necessary, on established timelines, to address business needs while mitigating risk. Have a sense of humour and a can-do attitude. Be able to simultaneously manage multiple workflows, client demand, and shifting priorities within a fast-paced, high-intensity, and rapidly evolving environment while maintaining composure and a positive attitude. Have a strong desire to interact with a variety of stakeholders across the organization. Who You Are Practicing attorney 3 to 5 years of experience working in a fast-paced software/technology company. Adept at translating advice into actionable guidance. Flexible, open-minded thinker with the desire to prioritize internal client needs. Confident in suggesting sound decisions for implementation. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice Show more Show less

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Delivery Management In this role you will: Manage E2E Software Development using Agile Scrum / Safe Agile methodologies including all Scrum ceremonies. Proactively manage delivery, balancing scope, schedule, resourcing, dependencies, communications etc. Own the E2E delivery plan for the journey. Monitor budget spends on the journey and ensure the spends are within agreed limits. Escalate to fulfilment systems for any discrepancy identified. Drive technical discovery sessions for the features planned. Manage, monitor and report progress, issues, dependencies, risks to Head of VS/SVS and other stakeholders. Ensure all HSBC IT governance tasks are completed. Ensure key HSBC IT individuals are in place: e.g. ITSA, Testing resources as required to ensure dependencies do not become issues / blockers Work with fulfilment system owners to ensure resource will be available where planned Oversee integration testing planning and track activities required for success Create and manage a key “non-team” stakeholder list required for PI success Manage analysis, actions and progress on Delivery RAIDs that can’t be resolved in the train Escalation points for RTEs and drive upwards escalation where needed Requirements To be successful in this role, you should meet the following requirements: Minimum 10 years of Experience working in multi-discipline teams, delivery projects or programmes across different sectors within Financial Services Hands on experience in JIRA/Confluence to manage Delivery Dashboards. Proven experience using a range of agile project management methods Experience with API/Microservices desirable Experience managing teams, planning demand and managing resource capacity Solid delivery record Ability to work effectively under pressure with competing and rapidly changing priorities Ability to develop cohesive working relationships with internal/external stakeholders Ability to bring rigour and structure and effective solutions to poorly defined problems Experience working with senior stakeholders in a global environment is desirable Experience working in SAFe Agile methodology with multiple Agile trains is desirable. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India Show more Show less

Purpose Of The Role To lead the end-to-end customer complaint management process and oversee call center operations to ensure timely, effective, and empathetic resolutions while driving service excellence, customer satisfaction, and process improvement Job Responsibilities 1. Complaint Management Lead the complaint redressal process for escalated and complex cases (email, voice, social media, regulatory, legal). Ensure root cause analysis (RCA), corrective actions (CAPA), and long-term resolution of complaints. Track and manage turnaround time (TAT), resolution quality, and customer communication standards. Prepare case summaries for senior leadership review and legal compliance when required. 2. Call Centre Management Oversee daily operations of inbound/outbound call center (voice/email/chat). Monitor key KPIs: First Call Resolution (FCR), Average Handling Time (AHT), Abandonment Rate, Service Level Agreement (SLA) adherence. Lead training, quality audits, and upskilling initiatives for call center agents. 3. VOC (Voice of Customer) & Insights Collate and analyse customer feedback to identify emerging issues and trends. Publish regular dashboards and reports for senior stakeholders. Collaborate with cross-functional teams (sales, service, product, legal) to resolve systemic gaps. Handle queries from zone by cross checking the facts 4. Process & System Improvement Drive automation and CRMDMS utilization Implement standardized scripts, escalation matrices and workflows. Conduct training, review with RO/Zonal level and follow improvement action plan. Review gap area and set SOP to improve customer experience Create modules & deliver training call centre/field team on existing & new processes Audits – To perform dip stick checks & improve quality of CX parameters 5. PSF (Post Service Follow-Up) Drive PSF calls for service, repair, warranty, and delivery interactions to capture real-time customer feedback. Ensure timely follow-ups post workshop visit and complaint resolution. Analyse PSF scores (e.g., CSAT, NPS) to identify areas of concern and trigger proactive actions. Work closely with RO/Zonal teams to address negative feedback and enhance customer delight. Desired Candidate Profile Education: B. E/Graduate Skills: Proficient in customer handling, complaint analysis, and escalation management Experience in managing PSF programs & customer feedback tools Knowledge of CRM, Call Center Software, Excel, and dashboard tools. Empathy, patience, and strong communication skills Process-oriented with a continuous improvement mind set. Relevant Experience: 6-10 years of total work experience (automobile & customer care) Stakeholder Profiles & Nature Of Interactions Internal Field Service - Performance status & analysis/ action plan support. Regular follow-up for complaints. TBEM - Regarding audits and documents sharing. Sales and marketing - Regular update Contact Centre - Customer Complaints update/ execution of process. CRM DMS - For IT support for process implementation Legal - Communications on legal cases Plant - Regarding Product issues External Customers - Consumer grievances handling and responses from us. Consumer Helpline/NGOs - Consumer grievances handling and responses from us. Skills & Competencies Customer Centricity Driving execution – Leading CFT Monitoring & Reporting Product Development/Part Development Business acumen Show more Show less

Job Description Business: Piramal Consumer Healthcare Department: Business Development Location: Kurla Travel: Moderate Job Overview The purpose of the role is to liaise with internal and external Stakeholders to ensure timely delivery of New Product Developments (NPDs). The roles & responsibility include (but not limited to ) scouting new product opportunities, develop and drive plans with reasonable negotiation, effective tracking and risk mitigation and achieve deadlines and milestones across stakeholders, teams and management, to ensure projects are completed successfully and as per timelines aligned Key Stakeholders: Internal Quality, R&D & Packaging, Regulatory & Quality Assurance, SCM, Sales & Marketing, Consumer Insight Key Stakeholders: External Third Party (3P’s) Vendors Reporting Structure Sr.Chief Manager, Business Development Experience Minimum 3 4 years experienced in planning and execution of time bounded projects and working under deadlines Competencies Creating new product development pipeline for the business, designing formulating aligned R&D strategy Understanding of quality and regulatory requirements in pharma/consumer products Understanding of project management methodologies and hands on experience in leading 6 8 projects simultaneously The Manager BD will be require to establish strategic level objectives & milestones for critical launches of NPD. Lead projects from initiation to completion through multidisciplinary teams and establish team specific time & events schedules. Ensure expectations are met, by meeting agreed upon project plans, quality and completeness of deliverables Identify innovative product ideas and position the same to internal marketing teams Lead shortlisted products from idea conceptualization to launch through end to end project management Monitor report on project execution, project resource allocations implementation times versus established plans Communicate effectively within project teams and within site management level Schedule and facilitate regular and ad hoc team meetings invite core team members, define concise agendas, acting as a timekeeper, summarizing action items and maintaining records (minutes Identify issues requiring escalation, work with functional heads to resolve project deliverables, timelines and resource issues and seek consensus but makes decisions, escalating to higher management as needed Plan and execute scale up batches and tech transfer activities in coordination with third party and R&D teams Collaborating to Innovate External partnership through analysis of market trends and development which can lead development of new concepts Own and manage the product development lifecycle by working closely with Quality, R&D & Packaging, Regulatory & Quality Assurance, SCM, Logistics, Sales & Marketing, Consumer Insight Generating the scope & designing the network drafting the timeline/stakeholders Work closely with third party sites and external development centers in generating new product ideas, operational planning and executing tech transfers Arbitrates decision making when project team cannot reach consensus, escalating major un resolved issues to higher management Anticipate risks through effective involvement in project team discussions and build risk mitigation plans Navigate projects by highlighting risk probabilities and execute risk management plans Manage the on scope, on time and on quality launch and flawless execution of Innovation & Renovation projects of simple to medium complexity from start to end of delivery stage each Driving portfolio and project planning to ensure the all the critical milestones are achieved within project launch time line Qualifications Graduate (Preferably Engineering) + MBA / PGDBM/ M.tech (Tier 2 or Tier 3 Institutes preferred) About Us In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth. Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices. Equal employment opportunity Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics. We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice. About The Team Piramal Consumer Products Division is a leading consumer care business division for Piramal Pharma Limited. Piramal CPD has strived for customer-centricity and solving routine disrupting problems. since 2009. As part of the over 38-year-old Piramal Group, we are proud to have a rich legacy founded on the values of Knowledge, Action, Care, and Impact, which are evident in how we operate as an organization. We live by our mission statement of "Doing Well and Doing Good." Piramal Consumer Products Division has touched the lives of over 7 crore Indians. Piramal CPD meets the needs of consumers in a variety of sectors, including Skin Care, Digestives, Women's Intimate Range, Kids Wellbeing & Baby Care, Pain Management, Oral Care, Gut Health, Respiratory Solutions, Multivitamins, and Food Supplements. We now have one of the largest distribution networks in the consumer healthcare industry, with 1500+ towns, 2.8 lac+ outlets, 12000+ organized retail outlets, E-commerce, and a 1200+ strong field force. Piramal CPD is one of the fastest growing businesses of Piramal Group. Our most popular brands are ranked first or second in their respective market segments. The company has consistently grown at a CAGR of 20%+ and ended FY 2021 with a top-line value of Rs.690 Cr. Our goal is to be the market leader in the Indian OTC market. Our talented team is at the heart of it all. We take great pride in creating a workplace that caters to each and every individual's career needs. We go to great lengths to ensure that everyone on our teams is valued and recognized. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Oracle . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Responsibilities: Major Incident Management: Act as the focal point for all major incidents, taking ownership and driving the end-to-end incident management process until resolution. Incident Identification: Promptly identify and assess major incidents based on their severity, impact, and potential risks to the business. Communication: Facilitate clear and concise communication to stakeholders, including senior management, during the incident lifecycle, providing regular updates on the status and progress towards resolution. Escalation Management: Ensure timely escalation of incidents as per the defined procedures, engaging appropriate support groups and management as required. Investigation and Cause Analysis: Lead post-incident reviews to determine the potential cause of major incidents, identifying preventive measures to avoid recurrence. Incident Documentation: Maintain comprehensive incident records, including details of the incident timeline, actions taken, and lessons learned. Continuous Improvement: Drive continuous improvement of the incident management process, incorporating industry best practices and staying up-to-date with technological advancements. Collaboration: Collaborate with cross-functional teams, including IT support, engineering, and application teams, to ensure efficient incident resolution. Training and Preparedness: Conduct training sessions and workshops to enhance the incident preparedness and response capabilities of the team. Service Level Agreement (SLA) Management: Ensure adherence to SLAs and service quality standards in incident management processes. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 5 years of experience in IT Service Management, with at least 2 years in a dedicated Major Incident Management role. Knowledge: In-depth knowledge of ITIL (Information Technology Infrastructure Library) principles, especially Incident, Problem, and Change Management. Technical Skills: Proficiency in incident management tools and platforms. Familiarity with various IT technologies, including networks, servers, databases, and cloud services. Understanding of IT infrastructure and application architecture. Show more Show less

Job description: Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Mandatory Skills: Project Management . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. What You'll Do Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved Resolves major incidents outside core working hours when on call Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly Participates in disaster recovery testing and rehearsals Network Administration of switch and firewall configuration Resolving alerts from the monitoring systems for all network services and systems Maintenance of development and testing network environment sIdentifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business Aiding with the management of the internal and public DN Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web App Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues. Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments. Demonstrate good judgment, identifying problems in advance and proposing solutions. Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewall Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure Strong administration capabilities in Active Directory and Azur AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC’s) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Pref erred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirableAzure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate Show more Show less

Hi All, We have an exciting opportunity with Pelatro Limited. ROLE TITLE: Support Lead - L2 YEARS OF EXPERIENCE: At least 6 years to 9+ years of relevant experience. LOCATION: Bangalore, Karnataka. OBJECTIVES of ROLE • Prime responsibility of leading L1/L2 support team • Accountability on direct customer experience. RESPONSIBILITIES /TASKS: • Responsible for leading the L1/L2 support role for a critical application. • Managing a team of support engineers to meet the SLA. • Constant engagement with customers as the first level of escalation. • Deployment of new releases of product/CRs as part of implementation support. • Diagnose and close customer-raised tickets and internally identified issues within SLA. • Take accountability for direct customer experience by engaging with various customer teams and external vendors. • Constant interaction with L3 and engineering support for reporting and fixing issues. • Periodic reports to senior management about ticket progress and RCA and continual improvements. • Able to manage customers in different time zones and regions. SKILLS: • Very knowledge on Unix and Shell scripting • 7–10 years of experience with telecom BSS/OSS solutions on L2/L3 or implementation in lead roles. • Good understanding of RDBMS concepts. • Preferred knowledge on Hadoop/HBase/PostGreSQL • Extensive experience of systems development, including involvement in all major stages of software development projects. • Good knowledge and appreciation of systems development lifecycles and methodologies. • Well-established communication, presentation, motivational and interpersonal skills associated with person-management abilities. • Thorough understanding, appreciation and analysis of the issues underlying systems development. • Experience of the technical aspects of the relevant technologies, software and hardware to be employed. • Experience in managing a team of size 5-10 members. • The candidate needs to have exposure to microservices-based architecture If interested, please reach out to Veena.J@pelatro.com Regards, Veena J Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained ͏ Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Provide knowledge transfer, sharing best practices with the team and motivate ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring100% error free on boarding & implementation2.CSATManage service tools Troubleshoot queries Customer experience3.Capability Building & Team Management% trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: Jenkins . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Description About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Salesforce Global Benefits team seeks an experienced leader for the role of Senior Manager, Benefits. The ideal candidate will have a consistent track record in supporting and leading benefits organizations to scale with a focus on operational excellence - perpetually refining our overall benefits COE delivery and operations model. In this role, you will take charge of improvements to our Center of Expertise (COE) processes, establish partnerships with both internal and external partners to facilitate program execution, and ensure operational efficiency and legal compliance. Additionally, you will lead M&A activities and also act as the strategic partner to our Shared Services organization, collaborating to ensure ongoing improvement in the delivery of day-to-day benefits tasks and employee-centered support on a scalable level. What You’ll Do As a key member of the India Benefits Design and Strategy team , you will: ✅ Own and drive: benefits strategy across India, ensuring alignment with business goals and market trends. Partner closely with HR leaders, Finance, and Legal teams to design, optimize, and scale benefit offerings that support talent attraction, retention, and employee well-being. Continuously evaluate program effectiveness, identifying opportunities for innovation and improvement. ✅ Lead annual benefit renewals: Manage the end-to-end renewal process for key benefits programs such as healthcare, retirement, life & disability insurance, and well-being initiatives. Work closely with external partners (brokers, insurers, and vendors) to negotiate competitive rates, enhance service levels, and ensure compliance with local regulations ✅ Design and implement new benefit programs: Lead the development, execution, and governance of new benefit initiatives to enhance employee experience and competitiveness in the market. Collaborate with key stakeholders to assess feasibility, define project plans, and oversee implementation. Drive operational excellence by ensuring new programs integrate seamlessly into existing HR and Payroll systems, maintaining regulatory compliance and operational efficiency. ✅ Analyze market trends and benchmarking data: Stay ahead of the curve by conducting ongoing research and benchmarking studies to assess market competitiveness, cost trends, and employee preferences. Utilize data from global and regional surveys, third-party providers, and industry networks to identify gaps and opportunities. Provide strategic recommendations to enhance benefit offerings, improve cost efficiency, and elevate employee satisfaction. ✅ Act as a strategic advisor: Be a trusted thought partner for senior leaders, HRBPs, and Finance teams, offering expert guidance on complex benefits-related decisions. Support workforce planning by providing data-driven insights on benefits costs, compliance considerations, and evolving employee expectations. Ensure alignment with broader Total Rewards and Talent strategies, proactively identifying ways to enhance employee value proposition. ✅ Support M&A integrations: Work closely with Corporate Development, Legal, and HR teams to assess existing benefits structures, identify potential gaps, and develop an integration roadmap. Lead efforts to harmonize benefits programs, ensuring a smooth transition for employees while mitigating risks related to compliance, costs, and experience. ✅ Be the escalation point (Tier 3) Serve as the final escalation point for high-impact or sensitive employee benefits inquiries that require in-depth analysis and resolution. Act as a liaison between employees, vendors, HR teams, and leadership, ensuring concerns are addressed with efficiency, accuracy, and empathy. Proactively identify trends in escalations and recommend process improvements or policy adjustments to enhance service delivery. What We’re Looking For 🔹 12+ years of experience in Rewards/Benefits inIndia. Extensive hands-on experience in designing, implementing, and managing benefits programs across. Knowledge of local laws in India will be an added advantage. Exposure to Asean Benefits will be an added advantage too. 🔹 Proven leadership in benefits strategy, Strong experience in managing external vendors and brokers, negotiating contracts, and ensuring high-quality service delivery. A track record of leading complex benefits projects and successfully executing regional or global initiatives 🔹 Exceptional project management skills with the ability to manage multiple initiatives. Ability to juggle multiple priorities, work cross-functionally, and lead high-impact projects from conception to execution. 🔹 Strong analytical mindset, Proven ability to interpret and analyze benefits-related data, such as market benchmarking, claims trends, and cost modeling. Comfortable using data insights to make informed recommendations, optimize program costs, and improve employee experience. 🔹 Excellent communication & stakeholder management skills – Strong ability to translate complex benefits concepts into clear, engaging, and impactful communications for diverse audiences, including employees, HRBPs, business leaders, and external partners. Skilled in building relationships, influencing senior stakeholders, and driving alignment across global and regional teams 🔹 Wellversed in using AI tools on a day to day basis and exposure to using AI for enhancing employee experience in Benefits. If you’re looking for an exciting opportunity to shape benefits strategy, drive impact, and work with an amazing team, we’d love to hear from you! Feel free to apply. Show more Show less