35637 Escalation Jobs - Page 22

Company Description NoBrokerHood is part of India’s first Proptech unicorn, NoBroker.com, a disruptive brokerage-free property search portal. NoBrokerHood was created to fill a gap in securing homes and communities with a tech-enabled visitor and community management system. It streamlines life for residents and admins of gated communities by offering services ranging from visitor monitoring to domestic help finding and financial management. Additionally, NoBrokerHood integrates with Mollak to manage PDCs, purchase orders/requests, providing a comprehensive safety and security solution for gated societies. Job Description- - A Business Account Manager (BAM) will be responsible for maintainin...

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities: Configures, maintains, and operates routers, switches, firewalls, wireless access points, load balancers, VOIP equipment, and monitoring tools Installs...

Position: Client Service/Operations - Executive Job location: Ahmedabad- Prahladnagar Job purpose: To interact with the client on a regular basis and to ensure that delivery standards are met as per requirements Key Responsibilities First point of contact (SPOCs ) for clients and the focus of the role is to provide excellence in customer service and to maximize the client experience. Interaction with customers over the phone, in person or via email. Documentation and securing records from current customers. Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff. Conduct employment verification either through calls...

About the Role! We are seeking a Senior Community Operations Manager to lead the Escalation Program for the APAC region. In this role, you will represent the APAC escalation function, collaborating closely with global counterparts to shape strategy for advanced support channels. You will oversee the regional operations of these teams while partnering with local stakeholders to manage high-impact and sensitive escalations effectively. The Advanced Support teams include SORT (Social Media Response Team) and ECR (Executive Community Relations). SORT manages escalations originating from major social media platforms, ensuring timely and effective responses to public-facing issues. ECR handles cri...

JOB DESCRIPTION About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-e...

Skill required: Customer Relationship Management (CRM) - Business Insights Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: French - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity eve...

* Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. * Dispense the medicines as per the prescription. * Bill the medicines dispensed and collect cash. * Check the expiry date and batch number of the medicine and compare it with the bill entry. * Contacting referring physicians’ offices with questions over prescription. * Maintaining inventory of the medicines dispensed. * Keep records of patient history and of all activities regarding heavy medication. * Handle customer queries and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. * Record all pharmacy...

* Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. * Dispense the medicines as per the prescription. * Bill the medicines dispensed and collect cash. * Check the expiry date and batch number of the medicine and compare it with the bill entry. * Contacting referring physicians’ offices with questions over prescription. * Maintaining inventory of the medicines dispensed. * Keep records of patient history and of all activities regarding heavy medication. * Handle customer queries and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. * Record all pharmacy...

JOB TITLE : Tele Resolution Agent ROLE & RESPONSIBILITIES: Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities : ▪ Daily productivity against allocation and minimum level of calls defined in CRM. ▪ Conversion of Callback, Broken PTP, PTP & OTS into payment. ▪ Contacting debtors to enact and negotiate debt recovery. ▪ Maintaining/ updating database/MIS/Status of customer interactions on company system ▪ Responsible for monthly recovery targets. ▪ Negotiating settlements to receive payment on a certain percentage of the debt. ▪ Dispute resolution and escalation to team ...

J K EXIM PRIVATE LIMITED J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs. We are looking Telecaller Cum Coordinator at Okhla based company. Looking who have good experience of handing field technician / Site technician. JD :- - Timely and accurate entry of installation records across all regions- Zero data mismatch/errors. - Drafting all technical letters/documents within deadlines- Quality and clarity of communication. - Reg...

Job Title: Phone Banking Officer Location: Airoli Shift: General Shift (2nd & 4th Saturday Off) Sunday fixed off Key Responsibilities: Handle inbound and outbound customer calls. Resolve customer queries and service requests related to Yes Bank products. Manage escalation calls with patience and professionalism. Provide accurate information and effective solutions to customers. Maintain call quality, compliance, and service standards. Ensure timely follow-up and closure of escalated cases. Requirements: Graduate / Undergraduate (any stream). Good communication skills (English & Hindi). Prior experience in voice process / customer support / escalation handling preferred. Basic knowledge of ba...

The Credit Portfolio Senior Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties globally. Responsibilities: Contribute to the development of new techniques and improvement of processes and work-flows by applying in-depth disciplinary knowledge and integrating subject matter and industry expertise within Risk Management Develop recommendations to adjust credit policies by analyzing credit and financial performance and utilizing statistical...

The Credit Portfolio Intermediate Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties globally. Responsibilities: Resolve issues and recommend solutions to moderate problems Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/ job family Serve as an industry expert and advisor Analyze and approve counter-party credit limits for tradi...

Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Operation Manager for its GSF NOW Transportation team. In this role you will working closely with hubs, spokes, logistic partners and other stakeholders for smooth management of line haul operations across Amazon's GSF NOW network. The Operation Manager will be the POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence...

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying so...

The Staffing Office Onboarding Lead is a critical operations management role responsible for leading and developing a professional team, driving performance excellence, and spearheading transformative initiatives within the onboarding function. This role requires an in-depth understanding of how various operational areas integrate to contribute to the overall objectives of the Staffing Office and the broader organization. The successful candidate will apply deep disciplinary knowledge to provide value-added perspectives, foster a culture of continuous improvement, and ensure robust risk and control frameworks are maintained. Strong communication, diplomacy, and a proactive approach to proble...

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As a Junior Analyst you will triage incoming reports, complete structured reviews, action accounts under established guidelines, and maintain crisp documentation so partner teams (Global Customer Operations Programs, Community Management, Testing Services, InfoSec/Legal, Product) can m...

Job Summary The role is responsible for managing the complete lifecycle of investigator and site payments within clinical trials. This includes accurate payment calculations, timely processing, purchase order creation, and ensuring compliance with contractual and regulatory requirements. Key Responsibilities Provide exceptional service by resolving payment-related queries promptly, ensuring high satisfaction among external partners. Share expertise and facilitate knowledge transfer on all aspects of payment operations with business partners. Escalate issues appropriately and in a timely manner based on business impact. Support global, regional, and country-level initiatives to improve paymen...

Position Overview Job Title: Trade and Transaction operator , NCT Location: Pune, India Role Description You will be responsible for Handling the processing of funds transactions (Mutual, Hedge, PE/RE), including Subscription, redemptions, and transfers and ensuring these are executed and sent to Transfer Agents and Fund Administrator in timely and accurately manner. Ensuring the completion of Onboarding of funds in our internal system and complete the AML/KYC of the organization/client with Transfer Agents and Fund Administrator Ensuring the completion of asset set up in internal system to ensure placement of the orders You would need to ensure adherence to all cut-off times and quality of ...

Job Summary The role is responsible for managing the complete lifecycle of investigator and site payments within clinical trials. This includes accurate payment calculations, timely processing, purchase order creation, and ensuring compliance with contractual and regulatory requirements. Key Responsibilities Provide exceptional service by resolving payment-related queries promptly, ensuring high satisfaction among external partners. Share expertise and facilitate knowledge transfer on all aspects of payment operations with business partners. Escalate issues appropriately and in a timely manner based on business impact. Support global, regional, and country-level initiatives to improve paymen...

Quick Highlights Role: Own Richpanel's office operations, ensure smooth day-to-day functioning, and provide direct executive support to the CEO Reports to: Amit RG, CEO Location: In-office, Bangalore, India Compensation: Competitive salary with growth opportunities ( ₹10,00,000 - ₹15,00,000) Stage: Team of 20, growing fast Why now: We're scaling quickly and need someone to keep our office organized, welcoming, and efficient while helping the CEO manage time, travel, and meetings About The Role As the Workplace Experience Manager , you'll make sure everything inside the office runs like clockwork. You'll manage daily operations, vendors, and basic admin, while also helping the CEO with schedu...

Step into a role of Fraud Analyst, where you’ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you’ll need previous experience in: Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score) Handle customer requests with the support of clearly defined script...

Position Overview Job Title: Regulatory Filtering Analyst, NCT Location: Jaipur, India Role Description Regulatory Operations is responsible for defining and implementing procedures which provide regulatory operations services for various divisions of the bank and its group entities. This is to support the bank in its efforts to ensure regulatory compliance. Work includes: Partnering with the bank’s regulatory team to translate regulation into operational processes/procedures assisted Developing the bank’s information technology infrastructure Developing and implementing regulatory strategies, procedures and controls for new products and/or business activities that require governmental appro...

Position Overview Job Title: Clearing and Settlement Analyst, AS Location: Jaipur, India Role Description An Associate is responsible for the effective day to day management of the production and process of Trade Services Business. Incumbent can be placed in any of the Trade Services Process and should possess complete knowledge of their core and cross trained process which can be Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation. You are responsible for ensuring that functions are fulfilled to agreed standards and timescales using appropriate tools and techniques. It includes facilitating effici...

Position Overview Job Title: Clearing and Settlement Analyst, AS Location: Jaipur, India Role Description An Associate is responsible for the effective day to day management of the production and process of Trade Services Business. Incumbent can be placed in any of the Trade Services Process and should possess complete knowledge of their core and cross trained process which can be Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation. You are responsible for ensuring that functions are fulfilled to agreed standards and timescales using appropriate tools and techniques. It includes facilitating effici...