20315 Escalation Jobs - Page 24

Overview: We are seeking an experienced business head to oversee our Chennai region business and drive revenue and efficiency across multiple clinics. The ideal candidate should have a strong background in driving business across multiple units in Chennai , operations, team management, and a passion for operations excellence. Key Responsibilities : Clinic Expansion and Operations Management Lead the expansion of the clinic network in alignment with strategic business goals. Oversee day-to-day operations management for 20+ clinics, ensuring seamless service delivery and patient satisfaction. Maintain strong performance on key operations metrics Develop and maintain strong vendor relationships, including sourcing, negotiations, and escalation management Develop and enforce operational policies and procedures to maintain consistency, quality, and compliance across clinics. Team Management Lead and manage a team of 25+ professionals, fostering a culture of accountability and excellence. Monitor and evaluate team performance, providing coaching, mentorship, and support to achieve operational goals. PnL Management Utilize financial expertise to oversee Profit and Loss (PnL) management for clinics, ensuring revenue optimization and cost control. Plan and execute local area marketing activities and Below-The-Line (BTL) activations to drive demand and patient footfall to clinics, contributing to overall topline of the clinics. Streamline processes, optimize resources, and improve overall operational performance to optimise operational cost and maximise profitability Experience Requirements: Minimum Requirements A minimum of 5 years of experience in business unit expansion ( in Chennai region) along with operations management, preferably within the healthcare or a related industry. 5+ years of experience in managing operations and PnL for multiple business units in a region/cluster Demonstrated success in managing regional operations and driving measurable results. Proven ability to manage large teams and oversee multiple clinics or business units simultaneously Proficiency in data analysis (Excel/Google Spreadsheet) and reporting to track operational metrics and inform decision-making Additional Requirements: Strong leadership skills with the ability to inspire and motivate teams. Excellent communication and interpersonal skills to build relationships with internal and external stakeholders. Hands-on experience in vendor development and relationship management. Willingness to travel extensively to oversee regional operations and support clinics. If you meet the above criteria and are ready to take on a challenging yet rewarding role in operations management, we encourage you to apply.

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Position Title: Service Coordinator Location: Mumbai Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC´s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer. Key Areas of Responsibility The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA’S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education And Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Your Experience at a Glance Our client is looking for a hands-on and proactive Assistant Manager to support the Head of Operations in building and scaling a high-performance India operations centre. This is a foundational role meant for someone who thrives in structured yet dynamic environments, is eager to roll up their sleeves in day-to-day activities like live cricket data collection, and aspires to grow into a long-term operations leader. In the early phase, you will focus on understanding the end-to-end data operations — including carrying out data entry yourself and learning and documenting the end-to-end process. Over time, your responsibilities will shift toward team recruitment, training and leadership, process ownership, and the operational success of your team. The client is a global sports data company delivering real-time analytics platforms to the cricket industry. Every game, every play, every moment is captured with ultimate precision and delivered in real time. Thriving on speed, accuracy, and the thrill of competition, they ensure data is delivered right on time to their clients worldwide, showing the real meaning behind the statistics that really matter. Key Responsibilities Support the Head of Operations in managing day-to-day operations, team routines, and escalation workflows Actively participate in cricket match coverage by watching and scoring live games and assisting with structured data entry and quality validation Build a comprehensive understanding of internal processes across staffing, game coverage, reporting, and compliance As the team scales, transition into a broader operations ownership role, managing shift adherence, employee morale, and delivery health Demonstrate strong people leadership, especially during match windows and high-pressure scenarios Facilitate smooth onboarding and training for new data operators and junior staff Be the cultural glue for the team: encourage discipline, motivation, and clear communication Escalate operational blockers to the Site Leader and collaborate with HQ on implementation fixes Required Skills & Experience 5–9 years of experience in operations, people coordination, or team leadership, preferably in a tech, data, or sports-tech environment Comfortable working under tight timelines, especially during live events or coverage shifts Excellent verbal and written communication skills; able to communicate clearly across local teams and UK-based stakeholders Detail-oriented with the ability to follow structured processes and improve them over time Must have a strong interest in cricket and live sports operations Self-driven, mature, and reliable – capable of functioning independently in a startup-like environment Basic proficiency in Excel, Google Sheets, or internal dashboards Why This Role Matters This is not just a supporting role — it is a long-term strategic position where we are investing in future site leaders. You’ll get to own processes from the ground up, understand the pulse of a live data business, and eventually manage a larger team with full autonomy. About the Employment Model – Direct Employment You will be hired directly by the client and be part of their core internal team in India. All aspects of your employment — including title, day-to-day responsibilities, compensation, growth, and performance evaluation — will be handled directly by the client. Straatix is simply supporting in identifying and onboarding top-tier talent for this role.

Job Title: Data Analyst (Python +Pyspark) About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Description Role: Data Analyst / Senior Data Analyst Location : Bangalore/ Pune Responsibilities Define and obtain source data required to successfully deliver insights and use cases Determine the data mapping required to join multiple data sets together across multiple sources Create methods to highlight and report data inconsistencies, allowing users to review and provide feedback on Propose suitable data migration sets to the relevant stakeholders Assist teams with processing the data migration sets as required Assist with the planning, tracking and coordination of the data migration team and with the migration run-book and the scope for each customer Role Requirements Strong Data Analyst with Financial Services experience, Knowledge of and experience using data models and data dictionaries in a Banking and Financial Markets context "Knowledge of one or more of the following domains (including market data vendors): Party/Client Trade Settlements Payments Instrument and pricing Market and/or Credit Risk" Demonstrate a continual desire to implement “strategic” or “optimal” solutions and where possible, avoid workarounds or short term tactical solutions Working with stakeholders to ensure that negative customer and business impacts are avoided Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place across the project portfolio Good understanding of the control requirement surrounding data handling Experience/Skillset Must have - Excellent analytical skills and commercial acumen, Minimum 4+ years of experience with Python and Pyspark. Good understanding of the control requirements surrounding data handling Experience of big data programmes preferable Strong verbal and written communication skills Strong self-starter with strong change delivery skills who enjoys the challenge of delivering change within tight deadlines Ability to manage multiple priorities Business analysis skills, defining and understanding requirements Knowledge of and experience using data models and data dictionaries in a Banking and Financial Markets context Can write SQL queries and navigate data bases especially Hive, CMD, Putty, Note++ Enthusiastic and energetic problem solver to join an ambitious team Good knowledge of SDLC and formal Agile processes, a bias towards TDD and a willingness to test products as part of the delivery cycle Ability to communicate effectively in a multi-programme environment across a range of stakeholders Attention to detail Good to have - Preferable knowledge and experience in Data Quality & Governance For Spark Scala - should have working experience using scala (preferable) or java for spark For Senior DAs: proven track record of managing small delivery-focussed data teams [09:07] Mishra, Aditi

Company is growing solution architecture team, and looking for an experienced Solution architect to join team.  Produces (or ensures production of) all Architectural deliverables under our development methodology.  Identify all areas of risk, including Architectural, Technical and Security, and to manage with the cooperation of the appropriate Stakeholders, defining appropriate work to address these or escalation as necessary  Ensures that the Architecture, any Divergences and Risks are both clearly communicated and agreed by all Stakeholders  Provides Technical Leadership to other solution architects.  Drives alignment of Company landscape with the enterprise target picture, including system retirement.  Provides Design Assurance for Solution Architecture to ensure they are implemented as designed, and to the correct standards and quality Skills & Experience:  Experience defining, documenting, and architecting solutions across a hybrid and on-premise cloud estate, potentially requiring integration with legacy technologies and products for large projects/programmes  Experience of providing architectural support and assurance to DevOps team and an application of Agile practices would be advantageous.  Experience with Technical Selection and RFI/RFP processes and undertaking supplier assurance of third party products.  Experience leading architectural design authorities for projects and working within Enterprise Architectural Governance and Enterprise Portfolio Management frameworks.  Stakeholder management and the ability to influence at varying levels(e.g. C-Suite, Developers, Testers, Project Managers, etc)  Ability to convey Architecture decisions through the use of a variety of communication techniques to both technical and non-technical stakeholders.  Broad knowledge of IT technologies and architectural styles/patterns (e.g. Event Driven, Serverless, Microservices Architectures as well as SOA, layered).  Applied Knowledge of the Open Agile Framework (Open.org) would be desirable but not necessary.  Knowledge of Finance and Accounting business processes.  Experience in SAP ERP implementations (S/4 HANA preferable) and Oracle E-business suite as an advantage.  Experience in leading Finance Solution Architecture function in complex large-scale Finance Transformation programmes

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary To be the source of reference within the Business Unit in facilitating and promoting the understanding of OR and compliance requirements. Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation with support from SORO and respective risk owners Assist Head - BRM in supporting Retail Banking COO initiatives and in driving adoption of initiatives at the country level Responsible for adherence to specified BAU operational risk deadlines Lead and support implementation of OR initiatives for the Business Unit. Accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees Responsible for the implementation of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including facilitating the monitoring / collection of any Key Control Indicators (KCIs) Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions Responsible for supporting the business in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence Ensure risk ownership by Country Process Owners over centrally / GBS performed validation checks is retained at the country level - specifically ownership of residual risk evaluations and associated remediation activities Identify non-standard processes within the business, and ensure appropriate control mechanisms are implemented and monitored for effectiveness Proactively communicate with the Business Head and SORO on operational risk issues. Escalate significant events to Business Head /SORO as appropriate. Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to the CNFRC, SORO and Business Unit Head. Ensure data accuracy and completeness. Design and implement control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management. Undertake and/or coordinate periodic business monitoring (self-assessment) activities within the Business Unit and escalate findings and or breaches to Business Unit Head and SORO, when they occur. Could act as the Unit Money Laundering Prevention Officer (UMLPO), or cooperate with the BMLPO to ensure appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks. Identify gaps and arrange training on compliance and OR for staff. Carry out gap analysis between Group circulars, Regulatory circulars and country process notes Key Responsibilities Strategy He should be able to understand and align to the bank's strategy and should be able to ensure that controls put in place do not become bottleneck in achieving the goals. Business The incumbent would need to understand how the business banking operates and accordingly perform the duties under this role Processes The incumbent may be required to review the business banking processes, the controls and their results for which the appointment is being done. People & Talent The incumbent should be able to manage, handhold, develop talent of his teammates. Identify training and development needs, provide congenial atmosphere for team to work efficiently Risk Management Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings With the guidance and support from Risk Owner and Process Owner, continuously identify and evaluate operational risks arising for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country Responsible for mentoring Retail Banking - Business Banking staff. Responsible for ensuring compliance with policies applicable to Retail Banking - Business Banking which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement Responsible for speaking out on emerging risks Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for the business Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices Governance Monitor and track Issues and Events Track actionable from Internal and external audits Ensure reporting timelines are adhered Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [India / CPBB / Business Banking] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Reserve Bank of India prescribed responsibilities and Rationale for allocation]. Key stakeholders Business Banking Products team, Business Banking Sales team, Business Banking VCGM, CFCC, Country Operational Risk Officer, FCC, TPRM, Operational Resilience Team Other Responsibilities Cross team collaboration and leadership skills - proactive engagement with Business Unit Head and all responsible persons in the Unit. Effectiveness of the control and monitoring of operational risk, compliance risk prevention at the Business Unit level. Satisfactory results on audit undertaken by Group Internal Audit, regulators and external auditors. Timely communication of changes to the regulatory environment and internal Policies from Legal & Compliance and Operational Risk Management Group. Timely reporting and escalation of all operational risk exposures. Regulatory champion and process champion for Business. Skills And Experience Risk Management Assurance and Governance MS office Analytics Digital People Management Stake Holder Management Qualifications Minimum Graduate or Post Graduate with relevant Business Banking and Medium Enterprise industry experience About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The role's principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The jobholder's responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with other BAMs regionally to exchange ideas and maintain uniformity across regions. The role entails to keep Clients/ Local and network business teams abreast of changes in regulations, market procedures, operating procedures through RFPs, Newsflashes, Market Updates/Insights, Operating Guidelines and other routine communications to clients. The role requires an in-depth understanding of each client's business model based on sound industry experience coupled with analysis of the client's individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Mgt, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions. The role entails knowledge of market structure and framework and securities service capabilities and processes for effective client communication and find solutions to dynamic client and market requirements. Success factors will include hard targets for retention of existing revenue. Client satisfaction is a key factor in expanding existing SS relationships and maintaining a strong pipeline of potential new business from existing clients, will work together with Sales to convert, is another key success factor. Key Responsibilities Role summary Manages the most important SS clients residing in-country Contributes to, and implements, the global client management strategy for SS clients Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction Retains existing business and creates opportunities for new business referrals to work alongside with Sales and also have soft revenue targets Be a trusted advisor to the client based on current and future needs in order to continue to develop the client relationship Acts as country escalation point for client issues and requests Newsflash / Client Communication Management - India - Responsible for preparation, accuracy, completeness and timely posting of Newsflashes and other client communications related to market and regulatory developments Strategy Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients Ensures consistent levels of service are provided to clients Thorough understanding of clients and ability to deliver in challenging situations Build strong relationship and trust with local BAM clients Anticipate and embrace change to retain and build a competitive edge Business Helps the unit to achieve targets for revenue retention and defence from existing mandates Identifies innovative solutions to clients' requirements, maximising re-use of existing capabilities Identifies opportunities for growth from existing business and for referrals to work with Sales for new products and services Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements Monitors competitor service offerings to identify and remediate any gaps Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB Maintains appropriate commercial balance between needs of clients and long term profitability / efficiency of the business Processes Market Information function Reporting on events that impact client's investments through Newsflash/ email communications etc. Communication updates on select events, regulations and developments which impact client Assisting Sales (including preparation of for first cut responses, coordinating with other stakeholders) for Request for Proposal (RFP) / Request for Information (RFI) for new as well as existing clients Submission of response to Due Diligence Questionnaires for all BAM clients. The first cut/ bank level responses prepared by the central team. Preparation and submission of Risk Questionnaires for all clients Thomas Murray Market Information Website - review and update on periodic basis Implementation Function for BAM relationships FPI Registrations - New clients introduced FPI Miscellaneous - Supporting clients for documentation for material changes, introduction of share classes, Surrender of SEBI registration licenses under FII regime, KRA documentation etc. FDI / FVCI account opening for BAM clients Derivative/ CSGL/ SLB/ RC account opening for existing BAM clients Regional Custody Mandates POA renewals for all clients where the POA is not perpetual Annual KYC for all BAM clients FATCA CRS annual certification and remediation for all BAM clients Other client documentation work - NRI/ OCI/ RI for all BAM clients, documentation follow up for accounts processed on scans, follow up for 6 KYC attributes, LEI renewals and other documentation follow up that may be required due to regulatory changes Servicing Function - Key Tasks Identification/ review of client list in consultation with the Business Head and the Sales team. This is start of the year exercise. Conducting Service Reviews. These either could be client or SCB or an event driven Taking responsibility of Due-Diligence visits Participating in Service Reviews conducted by Regional BAM Team Preparing Service Review MIS, as agreed Drafting and negotiating SLAs and Standing Instructions Responding to direct queries/ escalations which emanate from: Trade/ transaction - settled or prospective Account Opening documentation - new account introduced through an existing relationship Consultation/ discussion - material changes to legal operational structure at client's end Escalated queries from the Client Services team Regulatory interpretation v/s market practice v/s SCB's stand OR timelines for SCB disclosing final stand Large ticket transactions Co-ordinating and arranging meetings with all internal stakeholders Planning, handholding/ guiding clients for successful completion Relationship maintenance with: Network Managers - not only to understand their requirement but also to obtain valuable information on "on what's new" from business opportunity perspective Within the sub-custodian group - to understand their stand on any particular market development, verify clients' claims, understand best practices etc. Legal and Professional Firms - for interpretation of Regulations/ Laws etc. and tap new business opportunities Tax Consultants - their lobbying efforts for NR investment Participating in meetings with Regulators when arranged and invited by Clients Transition of holdings from/ to client's old/ new Custodians Planning transition by engaging clients and third-party Custodians Get the required transition instructions from BAM clients and share the same with the DDP and Client Servicing teams Complain/ Concern Management Providing updates/ root cause analysis/ corrective actions to clients Updating internal stakeholders - RM/ Sales Teams/ Regional BAMs and other senior stakeholders People & Talent Leads through example and builds appropriate culture and values as part of a team Sets appropriate tone and expectations from country service teams and works in collaboration with risk and control partners. Attend ongoing training and development; Objectively provides feedback to CS managers and provide guidance when necessary Risk Management Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them [Under Risk Management Framework - the role is responsible to act in accordance with I&CM TB-ORF guideline] Governance Assesses the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Delivers 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Closely liaises with ITO to define common standards for ITO to adopt in managing the operational relationship with clients, under the auspices of the overall client management model Communicates Client Management strategy to business partners to ensure understanding of Client Management principles Works closely with I & I Sales and Product Management to define client requirements and prioritise accordingly Facilitates client meetings with regulators and market infrastructures. Other Responsibilities Embed Here for good and Group's brand and values in India FSS; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Product Custody Operation Risk Management Analytical Skills Stakeholder Management Client Relationship Qualifications Education Graduate / Post Graduate Degree / MBA / CA with At least 10 + years of experience in Securities Services Industry Training An extremely detailed knowledge of Custody / banking operations as well FA accounting procedures. Understanding of the relevant SEBI/ RBI regulations Detailed knowledge of the Stock Exchange Bye Laws (NSE and BSE) and Clearing Corporation Bye laws, Rules and Regulations Functioning of Depository About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The role is responsible for the identification, assessment, and mitigation of the local risks within the Markets business. The role requires collaboration with 2nd and 3rd line and BRMs within Markets and CIB to ensure compliance with regulations and to implement effective risk management strategies. Key Responsibilities Strategy Support in developing risk conduct across Markets, focus on bringing functional teams up to industry standards to ensure team meets policy Business Oversight and ownership from a risk perspective of all open risks related to Markets and specifically Business & Client Solutions, this should include all jurisdictions where reporting is required. There should be an emphasis on knowledge in a key markets EMIR/MiFID/DF etc Risk Management Work closely with the Business & Client Solutions team to ensure their risk framework efficiently matches the current risks Work with operation teams, group risk and compliance if there are any incidents that need to be reported to a regulator - making sure that key stakeholders are kept informed of developments Audit face off & task ownership e.g. responding to requests during fieldwork Prepare for audits by ensuring any concerns are fully documented and where possible resolved prior to audit Work with audit and be a focal point for them where needed Performing risk assessments for ad-hoc events such as external event read-across Primary Risk / Event Incident Response Mgmt. (flash, escalation). All risk incidents are shared across all stakeholders as per policy Ensure all risks are correctly logged in a timely manner into the bank's risk monitoring system M7 administration (Risk event logging) RCSA Completion - Refreshes and annual submissions Evaluation and escalation of risk profiles to relevant committees / forums Control Oversight for GPOs Oversight of service management e.g. IGAs, BCP planning, TPCP, TPRM Implementation of policies and procedures into BAU (Markets specific and firm-wide) Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Trading and Sales COO Operations BRMs Skills And Experience Operations Back Office Process Improvement Managing Change Operational Functions Operations Risk Management Qualifications University degree preferred About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The jobholder as Settlement and Support head is accountable for overall management and control of Securities Services Settlement and other related support functions (FX, tax, etc) in India. This role will have responsibility to run the daily settlement and operations to service the clients & support the business. This is a key leadership role which will strongly focus on driving standardisation, improving client experience, streamlining processes and developing talent within the team. Key Responsibilities The jobholder leads a dynamic, multi-product in Custody and Clearing Settlement team responsible for managing critical settlement processes and other relevant processes including but not limited to Tax and FX processing, whilst ensuring controls and delivering a high-quality service to a diverse range of highly demanding clients. The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards within its sub-functions. The job holder leads a dynamic team responsible for delivering high quality services to some of the most demanding clients. He plays a pivotal role in defining and maintaining operational services for large financial institutions, Global Custodians including leading international banks, broker-dealers, fund managers and insurance companies, social security funds and others. The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Sales, Client Management, Legal, Compliance, Risk and Product Management as well as a variety of internal support functions such as Risk, CFCC, Legal, ALM and Finance. To drive change in the local country teams when it comes to identifying opportunities for transformational projects but also in the managing of the day-to-day processes and controls and ensuring regional priorities are being worked on as part of our global agendas. The role requires extensive interaction with senior securities market individuals and infrastructures such as stock exchanges, securities depositories, clearing houses, local brokers, peer custodians, other market intermediaries as applicable. Close liaison with market regulators is also a key part of the role, building strong relationships and using in-depth market knowledge to be viewed by them as a trusted adviser for market advocacy. The job holder carries out the end-to-end securities settlement responsibilities in the country/market and works closely with the other internal stakeholders including but not limited to central hubbed teams, country business head, regional and group risk heads. To ensure that the operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank's and business' strategic ambition. This role collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls. There is a focus on people management and client engagement required. Strategy Continually develop and enhance working practices to gain greater delivery efficiency and higher quality outcomes. Implements and manages service standards, as defined by central custody operations and defined within the TOM for the Securities Services business Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations and laws Ensures the operations team is optimised in terms of people, process, platform, product and place. This will include service, risk, efficiency, cost, control, capability and capacity planning Alignment of activities to support the in Custody and Clearing Operations utilities model for greater standardisation, process efficiency and cost reduction. Identifies strategic service delivery issues relating to technology, process, human resource, and service quality and implements appropriate solutions. Ensures the operations teams are optimised and that resources are effectively managed to rapidly fill any service gaps identified. Support Architecture changes in formulation of Best Practice and apply agreed methodologies in FSS and CIB. Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets. Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows. Business Partner with the FSS business leads to ensure that the key services are being performed to the standard required. Alignment to FSS growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team. Provides best-in-class operational client support service to address client's operational queries and issues Participate in service reviews and due diligence visits with clients, market advocacy , business initiatives and operational and system projects affecting the team and division Ensures compliance with all relevant local and global regulatory requirements and industry best practices Drives continuous improvement culture to maximise Processing efficiency with controlled Cost Income Ratio Monitors client service standards to ensure high-quality operational and client support services are provided. Acts as escalation point for Settlement related operational issues - identifies remedial solutions and oversees timely, efficient implementation when required. Works closely with all members of the end-to-end journeys to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation Represents the in Custody settlement function at operational forums, groups and conferences where needed. Processes Accountable for managing critical settlement and its supporting processes and controls. Delivering a high-quality service to a diverse range of highly demanding clients. Accountable for end-to-end delivery of Setttlement for a particular country/market ensuring that we mitigate any operational, regulatory or client risks and enable the FSS businesses. Ensures an efficient and effective end to end product journey for local and international clients across both the onshore and central teams. Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines. Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore. Update local and regional management in a timely manner on notable operational developments and issues and drives the resolution of thematic client issues and process issues. People & Talent Develop, encourages and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement and ensures the team is resourced and trained adequately Leads through example and builds the appropriate culture and values & sets appropriate tone and expectations from the team Ensures that holders of all critical functions are suitably skilled and qualified for their roles, with effective supervision in place to mitigate any risks. Periodically reviews team structure and supports opportunities staff development both within the country and into other markets. Chooses right horses for courses especially across all critical functions with effective supervision in place to mitigate any risks Sets and aligns job descriptions and objectives for direct reports and disseminates constructive feedback and rewards in line with their performance Risk Management Identifies all potential risks within business and operations and assesses, monitors, controls and mitigates accordingly Proactively tables all risk & control weaknesses to which the Group is likely to be exposed and ensures their timely heads up for mitigation Ensures operational incidents (losses or near misses) and client complaints are logged & escalated to all stakeholders including Country and Group on timely basis Ensures impeccable audit reports Governance Embeds the Group's values and code of conduct in the Operations team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employee's forms part of the culture Ensures compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Custody Settlement Operation to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Global Head Custody Operations Country Head, Custody Operations Securities Services Country Business Head Legal and Compliance Business teams for SS Country and Group Risk and Governance teams Country Product Legal and Compliance Finance, Treasury and ALM Country Technology Team External Regulators and other Government departments/officials Depository, Exchanges & Clearing Corporations Peer Custodians, Stock Brokers Industry partners, Banking Associations Concurrent and External Auditors Auditors for ISAE and other regulatory audits Other Responsibilities Embed Here for good and Group's brand and values in SS Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Double hats across multiple functions within SS Operations (Custody & Fund Services) Skills And Experience Business Facilitation Manage Change Business Governance & Support Strategy & Business Model Service Delivery & Operations Manage Conduct Manage Risk Manage People Qualifications Market Knowledge: - Thorough understanding of the wider business, economic and market environment under the ambit of Securities Services across various Asset Class. Minimum15 years + of relevant experience Business Strategy and Model: - Knowledge of the banks business strategy and model appropriate to the role Risk Management: - Ability to identify, control and mitigate risks to which the organization is exposed Financial Analysis: - Ability to interpret the firm's financial information, identify key issues based on this information and implement appropriate controls and measures Governance, Oversight and Controls: - Ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas This role would require 15+ years of relevant experience in capital markets, derivatives & fund services, thorough knowledge of banking routines, risk management, deep understanding of products and operational processes. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Title: Client Success Manager Experience: 8+ Years Location: Chennai Employment Type: Full-Time Job Summary: We are seeking an experienced and dynamic Client Success Manager to lead strategic client engagements and ensure the long-term success of our enterprise customers. In this role, you will be responsible for nurturing key client relationships, understanding their business needs, and ensuring our services deliver tangible value. You will act as the voice of the client internally while identifying opportunities for account growth, service expansion, and increased client satisfaction. Key Responsibilities: Own and manage end-to-end relationships with key clients, ensuring satisfaction, retention, and growth. Serve as a strategic advisor to clients by understanding their business goals and aligning our services to drive outcomes. Collaborate with cross-functional teams (delivery, product, solutions) to ensure service excellence and consistency. Identify and pursue upsell and cross-sell opportunities based on client needs and technology trends. Lead client engagements including onboarding, regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning. Monitor client health using success metrics (retention, satisfaction, usage) and proactively resolve issues or risks. Act as an escalation point for client concerns and ensure resolution with speed and empathy. Stay current with industry trends and technological advancements that can impact or benefit clients. Required Skills and Qualifications: 8+ years of experience in client-facing roles such as account management, client success, or enterprise sales within IT services. Demonstrated ability to manage and grow large enterprise accounts globally. Strong experience in pitching and positioning IT solutions—application development, cloud, DevOps, support, and data analytics. Proven track record in proposal creation, negotiations, and contract closure. Exceptional interpersonal and communication skills with a consultative and client-first approach. Strong organizational skills and ability to manage multiple clients, deliverables, and targets simultaneously. Bachelor's or Master's degree in Business, Technology, or a related field. Preferred Qualifications: Experience in verticals such as BFSI, Retail, Healthcare, or Manufacturing. Knowledge of Agile, Scrum, and global delivery models (onshore/offshore/nearshore). Familiarity with CRM tools such as Zoho or similar platforms. Key Performance Indicators (KPIs): Quarterly and annual revenue targets Growth in existing client accounts (YoY %) Client satisfaction (CSAT/NPS) Number of successful upsell/cross-sell deals Proposal win rate Client retention rate What We Offer: Competitive compensation with performance-based incentives Hybrid/remote work options and flexible working hours Work with high-impact clients and innovative project teams Career advancement and continuous learning opportunities Job Type: Full-time Pay: ₹800,000.00 - ₹1,000,000.00 per year Ability to commute/relocate: Mogappair, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Position: Workday Integrations Client: One of our Prestigious client. Locations: Remote/Pune/Hyderabad Mode of hiring: Fulltime/Permanent Experience: 7+ Years (Relevant Exp 4+Years) Budget: 24-28 LPA Notice Period: 0-15 Days No PF Overlap Note: for Hyderabad candidates interview mood will be face to face Share your CV 📧: sathish.m@tekgence.com Minimum 7+ years’ experience in Workday implementation/configuration support . Must have - Workday experience using Cloud Connect for Benefits, EIB, Core Connectors, Document Transformation and Workday Studio. Hands on experience configuring in Workday general HCM, business process framework, and reporting. Experience in other functional areas of the Workday is a plus. Experience with Workday functional areas outside of Core HCM, i.e., Learning, Benefits, and Compensation, etc is a huge plus. Experience in building and supporting integrations for Workday HCM Applications Experience in supporting Workday interfaces with internal/external applications and other vendor applications. Experience with HCM functional leads for troubleshooting integration issues Experience with Web Services and APIs (WSDL, SOAP, REST and WS standards) Design, develop and test integrations between Workday HCM and other applications. M&A (merger and acquisition) experience would be an additional advantage. Workday Integration Certifications are highly desired. Design and deliver future-ready Workday solutions to help the company to optimize the HR functions and enhance employee experience. Identify, assess, and solve complex business problems for integrating the Workday cloud application with external applications across a wide array of HR functions, where analysis of situations or data requires an in-depth evaluation of variable factors. This position will also support workday integration & strong knowledge of XML, XSLT development/testing. Contribute to overall project objectives and specific deliverables. Design, build and support testing of Workday integration code base including Studio, EIB, CCW, PECI, PICOF and supporting 3rd party coding. Ability to work and coordinate with cross-functional teams on data related inquiries. Timely identification and escalation of risks and development of alternative technical and functional approaches when necessary Strong written and verbal communication skills

Job Description Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm’s culture of compliance. Compliance accomplishes these through the firm’s enterprise-wide compliance risk management program. As an independent control function and part of the firm’s second line of defense, Compliance assesses the firm’s compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm’s responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. Business Unit And Role Overview Financial Crime Compliance (“FCC”) has primary responsibility for the execution of the firm’s enterprise-wide Anti-Money Laundering (“AML”), anti-bribery, and government sanctions compliance programs and, among other things, performs enhanced due diligence and government sanctions screening, as well as surveillance and investigations designed to identify potential terrorist financing, money laundering, bribery, market abuse, or other suspicious activity. Goldman Sachs Bank USA (the “Bank”) is a New York State-chartered bank and a member of the Federal Reserve System. All of the firm’s revenue divisions conduct business in the Bank. Bank activities include the acceptance of client, customer and brokered deposits; the origination of bank loans and mortgage loans; entering into interest rate, credit, currency, and other derivatives; and agency lending. The Bank facilitates client transactions and makes markets in fixed income products. FCC Suspicious Activity Monitoring & Reporting (SAMR) is responsible for establishing, overseeing, and executing upon the firm's global suspicious activity monitoring and reporting program, including policies, procedures, and controls, across all business, GS legal entities, and jurisdictions in which the firm operates or does business, in order to ensure that the firm, its businesses, and appropriate 2LoD stakeholders (including but not limited to FCC) effectively monitor, detect, and report suspicious activities. FCC SAMR uses automated surveillances and other escalation sources to identify suspicious activity probative of money laundering, fraud, terrorist financing, and other forms of misconduct. As applicable, FCC SAMR leverages firm controls to restrict and to conduct ongoing monitoring of accounts and relationships to mitigate financial crime risks. OPPORTUNITY FCC is looking for an individual to join its Transaction Monitoring team which is part of FCC – SAMR group. FCC TM team is seeking an analyst, ideally with Transaction monitoring / AML or other financial industry experience. The individual will conduct in-depth transactional investigations to identify AML red flags probative of potential illicit activity. When problematic transactions are identified, the investigator will take the appropriate steps to escalate, discontinue, and/or mitigate such activity. The ideal candidate would have strong analytical skills, the ability to collaborate with others, the ability to manage projects and processes, and the ability to multi-task. In this role, the analyst may work closely with compliance, operations, technology and business personnel, and would be expected to quickly gain an understanding of the firm's businesses and the rules and regulations under which the firm operates. Principal Responsibilities The successful candidate will join the FCC – SAMR group and assist in reviewing transaction surveillance alerts to identify potential suspicious activity for reporting purposes. Additionally, the role involves identifying patterns and trends consistent with money laundering, terrorist financing, and other types of suspicious activity. Responsibilities of the role include the completion of daily tasks and supporting projects to meet the overall department goals in line with the firm’s AML program. Preferred Qualifications Ability to work independently and in team-oriented workflows Strong analytical and risk assessment skills Excellent written and verbal communication skills Ability to prioritize workflows and ensure deadlines are met Ability to forge strong relationships with colleagues and various stakeholders Proactive, self-motivated, detail-oriented and well-organized Prior compliance experience – prior AML experience would be a plus One year+ of relevant experience preferred About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Job Title: Medical Administrative Officer Location: Hyderabad; Banjara Hills Position Type: Full-time Role Overview This role entails to lead all clinical operations at the dermatology clinic, serving as the primary authority for medical escalations, client concerns, and adherence to treatment protocols. This role ensures the highest standards of patient care, clinical safety, and service quality while guiding the medical team in delivering results-driven and ethical treatments. Key Responsibilities 1. Clinical Governance & Protocol Management Develop, implement, and periodically review all treatment and service protocols for dermatology, trichology, and aesthetic services. Monitor adherence to medical guidelines, safety standards, and regulatory compliance. Evaluate and update clinical procedures in line with the latest medical advancements and evidence-based practices. 2. Client Concern & Escalation Management Act as the final point of resolution for all medical escalations and client concerns. Conduct detailed case reviews for medical escalations and submit a preventive analysis report to avoid recurrence of similar issues. Provide expert medical judgment and recommendations to ensure client satisfaction without compromising safety or ethics. 3. Team Leadership, Training & Service Introductions Supervise and mentor doctors, therapists, and clinical staff. Introduce and implement any new medical services, technologies, or treatment offerings after evaluation for safety, efficacy, and compliance. Conduct training and certification programs for all new service/treatment introductions before they go live. Provide ongoing training on treatment protocols, patient safety, and service excellence. Conduct regular mock sessions and assessments to ensure consistent service quality and adherence to protocols. Evaluate team performance and identify areas for skill enhancement. 4. Quality Assurance & Performance Monitoring Track and audit treatment results, patient feedback, and complication rates. Implement corrective actions where deviations from protocols are identified. Maintain comprehensive medical documentation and audit readiness. Qualifications & Experience MBBS with relevant specialisation / certification in Dermatology, Aesthetic Medicine, or related field. MD Hospital Administration. Valid medical / Registration in Country/State. 1–2 years of clinical experience in dermatology, aesthetics, or related practice. Strong expertise or interest in skincare and dermatological treatments such as lasers, injectables, peels, and other advanced aesthetic procedures. Excellent communication, interpersonal, and patient relationship skills. Proven ability to handle escalations with professionalism and empathy. Skills & Attributes Strong clinical judgment and decision-making skills. Leadership and team management abilities. Meticulous attention to detail and commitment to safety. Up-to-date knowledge of medical aesthetics trends and innovations.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The job is a member of the Global Security team and is responsible for overseeing aviation security operations and compliance across India. It ensures alignment with regulatory requirements and internal standards while leading a team of security professionals. What You'll Do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Serve as the primary representative of American Airlines’ security interests in India, building strong relationships with regulatory bodies (BCAS, MoCA, CISF) and U.S. government entities (TSA, CBP, FAA, U.S. Embassy) Provide tactical security guidance and support to station leadership and business partners, ensuring alignment with corporate directives and local regulations Directly manage the insourced Security Coordinator in Delhi (DEL) and oversee contracted security staff to ensure service quality and compliance Ensure daily compliance with the Aircraft Operator Security Program (AOSP) and maintain accurate documentation aligned with BCAS requirements Lead the Corporate Security response to security events, coordinating with station leadership to manage resolution and reporting Conduct internal investigations and perform risk assessments for crew accommodations and transportation providers, implementing mitigation strategies as needed Represent American Airlines Corporate Security at local government and industry security meetings, briefings, and forums Support regional leadership with financial planning, customer journey improvements, and implementation of enhanced security measures during critical operations Develop and maintain strong working relationships with station and regional operational leaders and teams, serving as the security subject matter expert Provides regional support and escalation assistance for the Area, Regional and Global Security Manager All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor’s degree in security management, business administration, or a related field or equivalent experience 3+ years of experience in aviation security, airline and airport operations Holds BCAS accreditation or ability to obtain Prior experience working with or within Indian regulatory bodies such as BCAS or MoCA Indian nationality required Ability to travel, including weekend and holidays Preferred Qualifications – Education & Prior Job Experience Experience in law enforcement or a related field Demonstrated leadership experience or previous training Background in crisis management or emergency response Skills, Licenses, And Certifications Strong understanding of aviation security protocols and risk management practices In-depth expertise in regulatory compliance, particularly with BCAS, MoCA, and CISF standards and requirements Proficient in interpreting BCAS regulations and ability to convert them into effective operational procedures Ability to lead investigations and implement corrective actions Proficiency in security compliance documentation and audit processes Previous experience with Sabre or Qik What You'll Get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Aim To achieve excellence in preventive maintenance programs at site with highest standards. Assist in providing comprehensive facility, contract, and procurement management for technical services to Accenture. Achieve Key Performance Indicators and service level agreements targets Responsibilities Financial Management To manage and control all critical spares for all installations as per manufacturer recommendations and inventory Coordinate with AEM for collating all R&M requirements quarterly basis. Follow up for assigned PO, work completion as per PO until invoice submission. Operations Management To carry out all engineering & operational procedures Ensure proper functioning of the following system in the facility All Electrical Systems All HVAC system All PAC’s Water, Plumbing, Sanitary Systems Elevators/Lifts Cafeteria equipment’s To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations. To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed. Daily inspection of log books, history card, checklist, escalation charts, OCP & PPM schedules etc. for a better management of engineering systems To ensure and guide the technical staff attends & work for closures for all F&S technical related issues in the facility. To adhere to 52 weeks annual M&E maintenance schedule. To maintain consistency on agreed SLA & KPI. To participate during emergency evacuation procedure and manage all health & safety issues. 1Prepare and collate data related to vendor performance and escalate as required. Ensure proper usage & functioning of e-fit facility tool (IMT, VMT, Sites ops modules, Site Inspection Tool) as per defined scope. Ensure all PM work orders in 360 facility tool/ Archibus are closed and escalate in case of any deviation. Track and close all builder related queries in QMS on monthly basis. Conduct M&E onboarding process, back to Basic as defined. Ensure all the mandatory trainings are conducted as per schedule and track for attendance. Coordinate for execution of works related to IC requests without escalations. Conduct interview for M&E new joiners. Ensure 100% usage of online work permit tool and upload incidents in the incident tool. Proper handing & taking over tabs which are utilized for taking equipment readings. Conduct central store audit, BMS store audit and BMS audit on monthly basis. Facility walk around and ensure Walk around map & Guide is followed and maintained. Coordinate with DM team for any issues that need help. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Ensure to close the Seibel tickets on time & weekly once do analysis for repeated complaints and highlight to CE Ensure to support for all client audits /Internal & External audits Ensure the functionality of all technology tools in the facility Records Management To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities. To update & maintain all records on daily basis (Log books, History Cards, Equipment details, Service Reports, Incident Reports etc.) Estate Management To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities Ensure visit and inspect all the critical areas maintained by builder wherever allowed on a daily basis – (Chiller, HT, DG, LT, LMR, STP and pump rooms) Ensure daily co-ordination with the builder on the diesel / water Track & ensure all the activities are performed by the builder as per the contract like FAPA test, Façade glass cleaning etc., Follow up on all the invoices submission by the builder on time Intimate on any deviation in builder operation and follow up on closure Reporting Management Daily Report – DSR/walk around guide, SLA Report, Engineering report Weekly report – Major highlights, zonal point, Weekly R&M tracker Monthly Report –MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report Escalation to be followed during an incident as per escalation matrix.

Role Purpose The Language Specialist role is responsible to translate/ interprets/assist with the Language to assist the team and complete the required set of activities as desired from the profile this position is part of. The larger scope of work will be defined as per the requirements of the profile though the main requirement is to provide assistance in regard to the language proficiency. Key Accountabilities Effective & regular follow up with customers for outstanding receivables Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed Proactively inform any customer issues and escalation Issues & identified mistakes are not repeated Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Ensuring timely and accurate creation and maintenance of data in People soft and other accounting systems, generating reports for Management information. Key Skills & Experiences Required Skills – Demonstrated effective verbal and written required language communication skills. Qualifications – Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience. Physical Requirements – Work is performed in a normal office environment. Ability to function effectively in different time zones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Description IT Systems Engineer II India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. The Anthology Corporate IT team is focused on empowering the business by providing innovative, stable services to streamline their workflow. As IT Systems Administrator, you will support maintaining, optimizing, and reporting on corporate systems, remediating issues, and implementing improvements to the corporate systems, and being an escalation point for technical problems for end users. A successful candidate will be able to excel in a fast-paced environment while managing shifting priorities. Primary responsibilities will include: Supporting the remediation effort of company-wide IT issues Providing feedback and reporting to management on the status of tasks, risks, issues, and user experience with all systems Participating in the design, development, troubleshooting, and performance analysis of software applications Performing day-to-day operational tasks, which include incident, problem, change, release, capacity, and availability management Creating automated tools and scripts to reduce repetitive tasks, streamline processes, and optimize system performance Responding to problems or conducting maintenance after-hours or during weekends as well as on-call rotation to provide 24x7 incident management support This role requires some travel between different sites to ensure resolution of issues The Candidate: Required skills/qualifications: BS in Electrical Engineering, Computer Science, Mathematics, IS or equivalent relevant experience 2-5 years or prior relevant experience Experience with Active Directory, DNS, DHCP, Group Policy, and managing trust relationships Experience with desktop imaging and managing virtual desktops Knowledge of administering VMs through Microsoft Azure Technical knowledge of Windows Server operating systems Some after hours and weekend work may be required including being on-call at least once a month Microsoft Azure Administrator, MCSE, MCITP, CompTIA A+, CompTIA Network+ or equivalent experience Fluency in written and spoken English Preferred skills/qualifications: Experience with Exchange/Office365 Hybrid Deployments, SCCM in a mixed Windows/OSX environment, Crowdstrike and/or other antivirus and end-point security solutions, MSS, Unified Communications with video, SIP/VOIP telephony or Active Directory Federation Services 2.0/SAML2/Identity Management Utilizing tools like Terraform, Azure CLI, or other IaC technologies to automate the provisioning and management of cloud resources Experience with call center operations This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Creates, implements and improves engineering designs, processes, techniques, tooling and machinery to meet customer requirements and maximize product quality. Responsibilities Creating new designs and resolves issues regarding the manufacturing or building sequences. Ensuring design acceptance and manufacturing readiness. Participating in the adoption of new technologies and processes (automation, robotics, computer aided manufacturing software, etc.) to achieve greater efficiency, cost reduction and quality improvement. Planning and improving engineering procedures and operations to make the product or process more reliable, efficient and cost-effective. Collaborating with all functional areas, (marketing, purchasing, manufacturing) to provide a design solution that meets the requirements of the customer and dealer network. Requires a degree in an accredited Engineering, Computer Science, or Materials Science curriculum. Skill Descriptors Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Level Basic Understanding: Identifies information capture needs in own area. Describes key benefits, drawbacks and rationale for documenting relevant information. Provides examples of the risks associated with failing to record relevant information. Explains organizational methods for documenting, identifying and recording information. Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency. Level Basic Understanding: Compiles current research relevant to standard operating procedures. Explains usage of standard operating procedures in business operations. Describes main issues and considerations when using standard operating procedures. Identifies key features and functions of standard operating procedures. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Basic Understanding: Names specific tools or techniques that can be used to support the analytical thinking process. Describes specific software applications or products used for business analytics. Gives examples of how analytical thinking has been used to resolve problems. Helps others research and learn more about business analytics tools and applications. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Basic Understanding: Describes non-verbal behaviors that influence the interpretation of the message. Cites examples of effective and ineffective communications. Explains the importance of effective business communication. Speaks/writes using correct language, mechanics, and gestures. Design for Manufacturability (DFM): Knowledge of design for manufacturability guidelines, methodologies, and use cases; ability to use this knowledge to optimize product designs and manufacturing operations. Level Basic Understanding: Discusses the use cases, benefits, and importance of DFM. Explains the key DFM design principles. Lists the major tools and technologies used for implementing DFM methodologies. Locates the DFM guidelines for various types of manufacturing processes within the organization. Engineering - MFG: Knowledge of processes, techniques and methods of engineering in a manufacturing environment; ability to design and implement materials, structures, machines, devices, systems and processes that safely realize a desired objective or invention. Level Basic Understanding: Describes where and how to obtain additional engineering information and expertise. Explains engineering concepts and features in a manufacturing environment. Cites manufacturing industry or organizational examples of usage or application of engineering. Identifies major initiatives, key issues and benefits of engineering in manufacturing. Product Testing: Knowledge of product testing approaches, techniques and tools; ability to design, plan and execute testing strategies and tactics to ensure product quality at all stages of manufacturing. Level Basic Understanding: Describes key features and aspects of a specific testing discipline or methodology. Describes common errors that are uncovered by product testing. Cites examples of testing tools and practices currently in use. Names key documentation (paper, audio, video) required during the testing process. Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing or product development environment. Level Basic Understanding: Explains where to locate basic help facilities and troubleshooting guides. Discusses basic concepts behind a systematic approach to solving technical problems. Identifies available resources and support systems for troubleshooting. Describes problem identification, reporting and escalation procedures. Relocation is available for this position. Posting Dates: August 14, 2025 - August 21, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.

Job Summary The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with other BAMs regionally to exchange ideas and maintain uniformity across regions. The role entails to keep Clients/ Local and network business teams abreast of changes in regulations, market procedures, operating procedures through RFPs, Newsflashes, Market Updates/Insights, Operating Guidelines and other routine communications to clients. The role requires an in-depth understanding of each client’s business model based on sound industry experience coupled with analysis of the client’s individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Mgt, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions. The role entails knowledge of market structure and framework and securities service capabilities and processes for effective client communication and find solutions to dynamic client and market requirements. Success factors will include hard targets for retention of existing revenue. Client satisfaction is a key factor in expanding existing SS relationships and maintaining a strong pipeline of potential new business from existing clients, will work together with Sales to convert, is another key success factor. Key Responsibilities Role summary Manages the most important SS clients residing in-country Contributes to, and implements, the global client management strategy for SS clients Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction Retains existing business and creates opportunities for new business referrals to work alongside with Sales and also have soft revenue targets Be a trusted advisor to the client based on current and future needs in order to continue to develop the client relationship Acts as country escalation point for client issues and requests Newsflash / Client Communication Management – India - Responsible for preparation, accuracy, completeness and timely posting of Newsflashes and other client communications related to market and regulatory developments Strategy Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients Ensures consistent levels of service are provided to clients Thorough understanding of clients and ability to deliver in challenging situations Build strong relationship and trust with local BAM clients Anticipate and embrace change to retain and build a competitive edge Business Helps the unit to achieve targets for revenue retention and defence from existing mandates Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities Identifies opportunities for growth from existing business and for referrals to work with Sales for new products and services Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements Monitors competitor service offerings to identify and remediate any gaps Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB Maintains appropriate commercial balance between needs of clients and long term profitability / efficiency of the business Processes Market Information function Reporting on events that impact client’s investments through Newsflash/ email communications etc. Communication updates on select events, regulations and developments which impact client Assisting Sales (including preparation of for first cut responses, coordinating with other stakeholders) for Request for Proposal (RFP) / Request for Information (RFI) for new as well as existing clients Submission of response to Due Diligence Questionnaires for all BAM clients. The first cut/ bank level responses prepared by the central team. Preparation and submission of Risk Questionnaires for all clients Thomas Murray Market Information Website – review and update on periodic basis Implementation Function for BAM relationships FPI Registrations – New clients introduced FPI Miscellaneous – Supporting clients for documentation for material changes, introduction of share classes, Surrender of SEBI registration licenses under FII regime, KRA documentation etc. FDI / FVCI account opening for BAM clients Derivative/ CSGL/ SLB/ RC account opening for existing BAM clients Regional Custody Mandates POA renewals for all clients where the POA is not perpetual Annual KYC for all BAM clients FATCA CRS annual certification and remediation for all BAM clients Other client documentation work - NRI/ OCI/ RI for all BAM clients, documentation follow up for accounts processed on scans, follow up for 6 KYC attributes, LEI renewals and other documentation follow up that may be required due to regulatory changes Servicing Function – Key Tasks Identification/ review of client list in consultation with the Business Head and the Sales team. This is start of the year exercise. Conducting Service Reviews. These either could be client or SCB or an event driven Taking responsibility of Due-Diligence visits Participating in Service Reviews conducted by Regional BAM Team Preparing Service Review MIS, as agreed Drafting and negotiating SLAs and Standing Instructions Responding to direct queries/ escalations which emanate from: Trade/ transaction – settled or prospective Account Opening documentation – new account introduced through an existing relationship Consultation/ discussion – material changes to legal operational structure at client’s end Escalated queries from the Client Services team Regulatory interpretation v/s market practice v/s SCB’s stand OR timelines for SCB disclosing final stand Large ticket transactions Co-ordinating and arranging meetings with all internal stakeholders Planning, handholding/ guiding clients for successful completion Relationship maintenance with: Network Managers – not only to understand their requirement but also to obtain valuable information on “on what’s new” from business opportunity perspective Within the sub-custodian group – to understand their stand on any particular market development, verify clients’ claims, understand best practices etc. Legal and Professional Firms – for interpretation of Regulations/ Laws etc. and tap new business opportunities Tax Consultants – their lobbying efforts for NR investment Participating in meetings with Regulators when arranged and invited by Clients Transition of holdings from/ to client’s old/ new Custodians Planning transition by engaging clients and third-party Custodians Get the required transition instructions from BAM clients and share the same with the DDP and Client Servicing teams Complain/ Concern Management Providing updates/ root cause analysis/ corrective actions to clients Updating internal stakeholders – RM/ Sales Teams/ Regional BAMs and other senior stakeholders People & Talent Leads through example and builds appropriate culture and values as part of a team Sets appropriate tone and expectations from country service teams and works in collaboration with risk and control partners. Attend ongoing training and development; Objectively provides feedback to CS managers and provide guidance when necessary Risk Management Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them [Under Risk Management Framework – the role is responsible to act in accordance with I&CM TB-ORF guideline] Governance Assesses the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Closely liaises with ITO to define common standards for ITO to adopt in managing the operational relationship with clients, under the auspices of the overall client management model Communicates Client Management strategy to business partners to ensure understanding of Client Management principles Works closely with I & I Sales and Product Management to define client requirements and prioritise accordingly Facilitates client meetings with regulators and market infrastructures. Other Responsibilities Embed Here for good and Group’s brand and values in India FSS; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Product Custody Operation Risk Management Analytical Skills Stakeholder Management Client Relationship Qualifications Education Graduate / Post Graduate Degree / MBA / CA with At least 10 + years of experience in Securities Services Industry Training An extremely detailed knowledge of Custody / banking operations as well FA accounting procedures. Understanding of the relevant SEBI/ RBI regulations Detailed knowledge of the Stock Exchange Bye Laws (NSE and BSE) and Clearing Corporation Bye laws, Rules and Regulations Functioning of Depository About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Nium, the Leader in Real-Time Global Payments Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore About the Role: As a senior leader in our KYB/KYC Compliance function, your day will be a dynamic blend of strategic oversight, operational excellence, and cross-functional collaboration. You’ll be at the heart of shaping how compliance scales across the Group, using both deep regulatory expertise and cutting-edge technology. Key Responsibilities: Onboarding Complex Organizations: Your primary focus will be leading the onboarding of highly complex organizations and financial institutions, ensuring thorough due diligence, timely reviews, and effective risk management. Strengthening the KYB Framework: You’ll refine and enhance onboarding procedures across the Group, ensuring consistency, depth, and speed in application reviews and escalation handling. Driving Automation & Innovation: Partner with tech teams to streamline compliance operations through automation and machine learning, building scalable solutions for a fast-growing organization. Leading Compliance Strategy: Define and execute the strategic direction of KYB/KYC operations, aligning regulatory requirements with business goals. Stakeholder Engagement: Act as the primary liaison with MLROs, regulators, and external partners, ensuring transparency and trust in all compliance matters. Performance & Risk Reporting: Prepare and present key reports to Senior Management and Compliance Committees, offering insights into performance, risk exposure, and operational health. Team Leadership & Development: Oversee training initiatives, build team capabilities, and ensure consistent knowledge standards across regions. Operational Excellence: Monitor KPIs and SLAs, ensuring the team consistently meets performance benchmarks. Documentation & Governance: Ensure all reviews and investigations are properly documented in line with Group standards. Requirements: Minimum 10-12 years of experience in KYB, complex organizations & FI’s onboarding, Sanction Screenings, Investigations-related work Ability to work in a challenging, highly regulated environment, serving as the primary liaison with MLROs, regulators, and other external stakeholders Good understanding of the Payments/Fintech industry ACAMS certification is preferred but not mandatory Strong Interpersonal and English communication skills (both verbal and writing). Strong problem-solving and analytical skills with an investigative mindset. Team player, but also able to work independently and self-motivated. Attention to detail, efficiency, and ability to work under pressure within tight deadlines. Good hands-on experience with Advanced MS-Excel including Macros is an added advantage. Knowledge with data analytics will be an added advantage (not mandatory). Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape. Experience to build, lead and motivate a Compliance Operations team. What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : https://www.nium.com/careers#careers-perks For more information visit www.nium.com Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice .

Entity: Finance Job Family Group: Business Support Group Job Description: The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. This will be a 24/7 support role which would require a flexible schedule in terms of working hours & working days supporting the US time zone. Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers. Key Responsibilities: Initial point of contact for all retail consumers regarding site experience concerns Provide exceptional customer service to our customers and team members. Leverage deep understanding of specific key account customers, processes / systems Act as a critical issue point for any verbal or written form of enquiries from external/internal customers Interact in a professional, friendly, and efficient manner and bring up relevant concerns Retail marketing program information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification, and management of complaint root causes. Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel. Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams; these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality. Maintain and update knowledge documents critical to the operation of the Notification Centre; this includes call contact lists, business notification requirements, escalation requirements and paths. Must have the ability to determine the appropriate actions for new or unique incidents without scripted guidance. Transfer knowledge at shift change to ensure handover of critical on-going incidents and tickets are handled efficiently and correctly. Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments. Engage in continual learning and education to ensure a high level of understanding about business operations, technology and Crisis Management/Emergency Response systems and capabilities. Representatives must actively engage in continuous improvement in all activities Required Skills & Experience: Bachelor’s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills. Superior customer service skills. Excellent written/oral communication skills and ability to build effective working relationships. Minimum 5-7 years of experience in established customer service organizations Team-oriented approach. Strong problem-solving skills. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided. Perform user acceptance testing in technology and systems to help ensure effective improvement execution. DESIRABLE CRITERIA: Retail experience, preferably in a convenience store or equivalent venue. Basic familiarity with convenience store food and facility equipment. Must demonstrate a solid understanding of customers’ needs / behaviors. Strong time management and organization skills. Highly motivated At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others! Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance, Long Term Planning {+ 4 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. About Factset FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for investment and corporate communities. As a publicly traded company (NYSE: FDS | NASDAQ: FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 162,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists. PROCESS BRIEF The primary function of this position is to perform various tasks related to the production & distribution of Portfolio & Benchmark performance, risk statistics, characteristics, & reporting. The individual will work under minimal supervision. Candidate will be a key resource in process improvement & building strong relationships with client and offshore teams, internal product, and engineering teams. Serves as a first level escalation point for client inquiries regarding the nature of investment products and their portfolios along with inquiries related risk numbers. The role requires growing expertise in the fixed income risk domain including a solid understanding of portfolio and security level risk modeling techniques, the sources of tracking error, and how the data quality of model inputs (example terms and conditions, pricing) can impact the quality of the analytics and risk model results. Job Responsibilities & Eligibility Criteria Have a Master’s/Bachelor's degree or equivalent in Finance, Engineering, or similar fields. The candidate should have knowledge of all investment product types, including those used for fixed income mandates (e.g., structured products and credit derivatives). Minimum 1 - 3 years of experience Required. Basic understanding of concepts like VaR, Stress Testing, Back Testing etc. Understanding of portfolio performance calculations and performance reports associated with accounts and composites. Analytically inclined, with knowledge of programming (example Python) being an added advantage. Ability to perform financial/mathematical calculations (or analysis) using MS Excel or other relevant tools. Knowledge of financial instruments, markets & analytical understanding. Ability to work under pressure, perform multiple tasks in a fast-paced, team environment, organize & prioritize workflow. Flexible to work in rotational shift including US shift hours. Ready to work in a hybrid model. At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify. Returning from a break? We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career. Company Overview FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

Job description EQuad is HIRING for the position of Senior Field Service Engineer for SECO Controls Private Limited Interview Walk-in Details - Date : 23rd August'25 @ 9:30 am Venue : EQuad Engineering Services - 14, Bethel Nagar, Perungudi, Chennai, Tamil Nadu 600096 Designation: Senior Field Service Engineer The executive / engineer is responsible for Installation, Commissioning, Service of O2 Analysers in client location. Our Clients are Govt PSU s like BHEL, NTPC, HPCL, Private MNC s like L&T, Siemens, Honeywell, GE, Doosan etc. and also in charge of Internal Quality Control Position Vacant: 4 ( Knowing Hindi and a person who enjoys travel max of 50-60 days a year is an added advantage ) Routine Deliverables · Installation, Commissioning & Service of products at the client site · To Perform all on-site activities related to installation, repair, overhaul, dismantling, assembly, management and maintenance of Instruments · To Track and document the progression of the site work including MoM.Inspection & Fault Finding & Corrective action implementation at component level · Maintaining regular technical & Techno Commercial communications with customers to ensure resolution & proper follow-up. · Utilizing the escalation process to resolve customer service delivery issues. · Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. · Interfacing with both internal team members and external customers as part of a solution-based service process. · Conducting in-house product & quality testing · Product delivery & packing coordination work with the team members · Project Related Technical Documentation Pre / During and Post Order Non Routine Deliverables · To extract requirement , Prepared and Reviews customer requests for proposals · Assemble electronic components, subassemblies, products, or systems · Co-ordination with manufacturing team &fosters a collaborative work environment. · Project management, creating technical proposals, and building cost sheets i.e. managing Project & Client Related Documentation · Maintaining tools and test equipment and ensuring they are properly calibrated. · Work with the electronics team member on the live projects as a support · Technical training , Verification, testing and process development using engineering principles and methods. Educational Qual. Diploma / Engineering - ECE, EEE, or Instrumentation Field Experience : 1-4 Years of Field Experience. Instrumentation / Electronics / Electrical Preferred Knowledge: · Engineering , Physics, Electronic Fundamentals · Knowledge on electronic circuits. · Safety Protocols, Maintenance Practices, Troubleshooting Techniques Skill : · Demonstrated initiative to visualize, organize, manage, and complete projects · Problem Solving , Analytical skills · Ability to interact with all levels of staff.( Interpersonal Skills) · Ability to know what and what NOT to communicate · Negotiating and communication skills Oral & Written · Adherence to Methodology · Assist the company in any necessary duties to achieve Company goals · Desired standard/permitted standard/achievable standard: · Analysis and error detection & Fault prediction Travel Requirement : This profile involves on an average 75-100 days travel in a year Salary: Probation & Training: Based on Experience 2 – 2.75 LPA ( 1-2 Yrs Exp) 4.8-6.5 (3-5 yrs Exp) Upon Confirmation: 2.5-3.5 LPA ( 1-2 Yrs Exp) 5.4-7 (3-5 yrs Exp) In Additional To basic Salary CTC – The Project Engineer for QC and Field Gets · Increments Annually – Performance Based · Incentive for Field Related Sales Activities · Field Expenses Extra Paid by Company · Field Days Extra Per Day Bata Job Type: Full-time Job Type: Full-time Pay: ₹18,086.00 - ₹68,107.66 per month Benefits: Health insurance Provident Fund

Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 600 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide. The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation. Acuity was established as a separate business from Moodys Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder. For more information, visit www.acuitykp.com Position Title- Director Experience Level- 10+yrs Department-IT Location-Gurgaon Job Summary Role Overview We are looking for a Senior Project Manager to lead a diverse portfolio of projects spanning Sales, IT, Finance, HR, and Enterprise Systems (ERP & CRM). This role requires extensive experience in cross-functional program execution, managing projects across multiple business domains, and driving enterprise-wide transformation initiatives. The ideal candidate will have a strong background in project governance, stakeholder management, Agile & Waterfall methodologies, and change leadership, with experience working on multi-system implementations, including Oracle Fusion, Salesforce, Anaplan, Payroll, and Power BI. Key Responsibilities Key ResponsibilitiesProject Portfolio Management: • Lead the end-to-end project lifecycle, ensuring seamless execution across Sales, IT, Finance, HR, and Operations projects. • Develop and manage project roadmaps, timelines, and resource allocation plans, ensuring alignment with organizational priorities. • Oversee ERP & CRM implementation projects, coordinating across multiple SaaS platforms (Oracle Fusion, Salesforce, Anaplan, Darwinbox, Power BI, Payroll). • Balance competing priorities across different business units, ensuring projects are delivered on time, within scope, and on budget. • Define and enforce project governance frameworks, risk management plans, and compliance protocols. Stakeholder & Executive Engagement: • Act as the primary point of contact for project sponsors, senior leadership, and key business stakeholders. • Facilitate cross-functional collaboration, ensuring IT, Sales, HR, and Finance teams are aligned on project goals and deliverables. • Lead steering committee meetings and executive reporting, providing clear insights on project progress, risks, and opportunities. • Manage third-party vendors, consultants, and technology partners, ensuring contract compliance and service delivery excellence. Risk Management & Issue Resolution: • Identify and mitigate project risks, dependencies, and resource constraints. • Implement escalation protocols and contingency planning to address project bottlenecks. • Conduct post-mortems and lessons-learned reviews, ensuring continuous improvement in project execution. Agile & Hybrid Project Delivery: • Lead Agile, Waterfall, or Hybrid project management approaches, depending on the business needs. • Facilitate Scrum ceremonies, sprints, and iterative development cycles for IT and software-related projects. • Drive automation, efficiency, and process optimization across project management workflows. Data-Driven Decision-Making: • Utilise Power BI, Jira, ServiceNow, or other project analytics tools to track KPIs, milestones, and project performance. • Implement financial tracking and ROI analysis to measure the impact of strategic initiatives. • Leverage AI-driven project insights to improve decision-making and forecasting. Technical & Tool Expertise: • Proficiency in project management software (MS Project, Jira, Monday.com, Asana, ServiceNow, Smartsheet). • Experience managing ERP & CRM projects, including Oracle Fusion, Salesforce, Anaplan, Darwinbox, and Power BI. • Strong understanding of ITIL, DevOps, and Agile methodologies. • Knowledge of data governance, compliance, and cybersecurity best practices. Key Competencies • Cross-Domain Data Integration & Middleware Oversight • Ensure seamless data flow between ERP, Salesforce, Darwinbox, and financial applications. • Work closely with middleware teams handling Oracle Integration Cloud (OIC) for ETL, APIs, and data transformations. • Define and maintain data lineage and data cataloging across the enterprise. Data Quality & Compliance • Implement data quality management frameworks to monitor: • Data completeness • Data accuracy • Data timeliness • Data consistency • Establish data ownership and stewardship models across domains. • Ensure compliance with global data protection laws and financial regulations. Stakeholder Engagement & Reporting • Work with Finance, Procurement, HR, IT, and Business Intelligence teams to ensure data alignment and accuracy. • Collaborate with Enterprise Performance Management (EPM) teams to ensure accurate financial reporting. • Develop data governance dashboards and reports using Power BI, BI Publisher, and Oracle EPM. • Provide executive reports on data governance maturity, risks, and compliance status. Key RequirementsEssential Skills & Experience: • 10+ years of experience in project and program management, leading cross-functional initiatives. • Proven track record of delivering multi-domain projects in Sales, IT, Finance, HR, and Operations. • Strong executive communication, stakeholder management, and conflict resolution skills. • Hands-on experience in enterprise SaaS deployments, business process reengineering, and digital transformation. • Expertise in budgeting, forecasting, and financial tracking for large-scale programs. Preferred Qualifications: • Certifications: PMP, PRINCE2, SAFe Agile, ITIL, or Six Sigma. • Experience working in global, multi-cultural environments. • Familiarity with AI-driven project management tools and automation frameworks. • Background in M&A integration, change management, or organizational restructuring projects.

Role : Engineering Manager Work Experience: 6 Years- 8 Years Work Location: Pune Educational Qualification: Bachelor's or post graduate Degree in Computer Science, IT, or equivalent work experience. JOB PURPOSE Nimbusnext is dedicated to delivering exceptional cloud-native capabilities and services to a wide range of industries. Our vision is to drive successful business outcomes for our clients through innovative, secure, and cost-effective data-driven, AI & ML-backed native solutions using advanced AI techniques. With the convergence of AI technology and cloud platforms, we help businesses create superior experiences for both their customers and workforce. As a Project Manager , you will be responsible for end-to-end project lifecycle management, overseeing planning, execution, tracking, and successful delivery of software development projects. You will work closely with cross-functional teams, including engineering, design, QA, DevOps, and client stakeholders, ensuring alignment with business goals, timelines, and quality expectations. Key Responsibilities: Lead the full lifecycle of projects using Agile (Scrum) and Waterfall methodologies — from initiation and planning to execution and closure. Plan and manage sprints, backlogs, milestones, resource allocation , and delivery timelines. Support the integration of Generative AI solutions by collaborating with technical teams to plan, monitor, and deliver AI-driven features aligned with business goals. Facilitate daily stand-ups, sprint reviews, retrospectives, and stakeholder meetings to ensure project transparency and collaboration. Use Azure DevOps for work item tracking, sprint planning, repository coordination, and CI/CD pipeline monitoring. Coordinate with DevOps and engineering teams to oversee CI/CD pipelines , ensuring smooth deployments and timely releases. Manage project risks and issues , develop mitigation strategies, and maintain risk registers. Prepare project documentation , including status reports, Gantt charts, and stakeholder communication decks using Confluence, MS Project, and PowerPoint . Collaborate with cross-functional teams to align technical execution with business objectives. Track and report project KPIs, timelines, budget, and scope while managing change requests and escalation paths. Foster strong relationships with internal teams, clients, and senior stakeholders through proactive communication and reporting. Ensure deliverables meet high standards of quality, security, and scalability . Promote continuous improvement by evaluating process bottlenecks and implementing best practices. Must Have: Proven experience managing software development projects in Agile and/or Waterfall environments. Hands-on expertise with Azure DevOps for sprint planning, board management, repository oversight, and pipeline integration. Strong knowledge of project lifecycle management , stakeholder engagement, and change control processes. Familiarity with DevOps tools and processes (e.g., Git, Jenkins, Docker; Kubernetes is a plus). Working knowledge of Microsoft Azure for infrastructure planning and deployment coordination. Proficiency in managing CI/CD pipelines in collaboration with development and DevOps teams. Excellent documentation and reporting skills using Confluence, MS Project, Excel, and PowerPoint. Strong leadership, problem-solving, and communication skills for working across technical and non-technical stakeholders. Ability to handle multiple projects, prioritize tasks, and deliver on tight deadlines. Nice To Have: Experience in cloud-native application delivery or AI-driven projects. Exposure to Jira, Trello , or other PM tools alongside Azure Boards. Familiarity with compliance, audit readiness , or regulated environments. Understanding of SDLC , QA , and release management best practices. Certification in PMP , Certified ScrumMaster (CSM) , or PRINCE2 . Background in technical writing or training documentation . You are welcome to be part of Nimbusnext!