Job Title: HR Manager- Operations and Statutory Compliance Reports to: GM- HR Department: Human Resources Type: Full-Time/Remote (prefereably Delhi/NCR) Job Summary: The HR Manager- Operations and Statutory Compliance is responsible for overseeing and improving the daily functions of the Human Resources (HR) department. This role ensures operational excellence in areas such as staff data management, HR systems, payroll coordination and HR policy implementation. The role acts as a bridge between strategy and execution, ensuring HR processes run smoothly and efficiently. Key Responsibilities: HR Operations Management: Overseeing the end-to-end HR operations managed by the ops team (onboarding, offboarding, staff lifecycle, and HR documentation) Responsible for overall accuracy and timeliness of HR data and reports. Overseeing and coordinating with the IT team to ensure HRIS is in action. Once launched. Will be responsible for administration and optimization. Talent Analytics: Monitor and report on key talent metrics (e.g., bench strength, turnover of high-potential Staffs, internal mobility). Statutory Compliance and Organization Policies Ensure smooth movement of compliances (PG/ Gratuity/ Labour relations etc) any other compliances. Create, update, and ensure execution of HR policies, procedures, and staff handbooks. Payroll and Benefits Administration: Ensure error - free and timely payout of monthly salaries. Staff Relations and Support: Manage issues raised by the leadership team and escalation cases on HR-related issues and resolve operational concerns effectively. Process Improvement & Projects: Lead and implement HR process improvement initiatives. Ideate and execute the HR transformation/ digitization projects. Team Leadership (if applicable): Supervise HR administrative/operations staff and ensure efficient execution of operational responsibilities. Train and mentor junior HR ops team members. Qualifications and Experience: Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred). 8–10 years of progressive HR experience, with at least 5 years in an HR operations and 2-3 years in managerial role. Strong understanding of labor laws, statutory and HR compliance requirements. Experience working with HR systems (e.g., SAP , Peoplesoft etc.). Proven ability to manage multiple priorities in a fast-paced environment. Key Skills: Excellent organizational and problem-solving skills. Strong interpersonal and communication abilities. High attention to detail and data accuracy. Project management skills. Discretion and confidentiality. Proficiency in MS Office and HRIS platforms. Exposure to digital HR transformation initiatives. Show more Show less

Summary Position Summary Senior Analyst – Infrastructure Support - Deloitte Support Services India Private Limited Work you'll do You will be responsible to perform technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. You will collaborate closely with various teams, including system administrators, database administrators, and network engineers, to understand the business requirements, bring technical solutions to the leadership team The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation. Illustrative Duties and Responsibilities: Monitor system and service performance, identifying issues or disruptions in real-time. Lead troubleshooting efforts for incidents, working to quickly resolve service interruptions. Coordinate and communicate effectively during incidents to ensure timely updates to stakeholders. Provide critical support to the firm's IT Infrastructure, Applications and Cloud resources on performance, availability, and security. Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Build scripts that will make data evaluation processes more flexible or scalable across data sets with Develop scripts & dashboards to automate visualization, device and monitoring Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data. Perform post-incident analysis to identify the root causes of issues and contribute to implementing long-term solutions to prevent recurrence. Document findings and propose changes to system design or processes to improve reliability. Implement cost-effective solutions and ensure resource utilization efficiency Knowledge on cloud automation and infrastructure-as-code tools Monitor performance metrics and generate reports. Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours. Working knowledge on Cloud and On-Premises infrastructure related alerts and issues Collaborate with support teams to troubleshoot and diagnose problems Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems Document accordance with standard organization policies and procedures Notify customer and third-party service providers of issues, outages, and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation Experience in managing Major Incidents and contributing towards reducing the team’s average MTTR Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis Identify and address day to day continuous improvement activities Perform miscellaneous job-related duties as assigned by the team manager Assist with fulfillment of basic Service Requests Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Years of Experience: 3-5 Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. Technical Skills: A Strong automation and scripting background A strong understanding of IT systems, and infrastructure with familiarity on the relevant technologies and tools used for incident management Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions Working knowledge of enterprise infrastructure both on-premises and cloud hosted Hands on experience in ITSM modules including ServiceNow Hands on experience in Application monitoring tools; SCOM, Azure Monitor, Dynatrace, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus Hands on experience in Web Technologies (IIS, SharePoint, Apache, etc.) and awareness of basic database concepts (SQL or Oracle) Hands on experience in supporting & resolving Cloud infrastructure related incidents/events Knowledge of cloud automation and infrastructure-as-code tools (e.g., Terraform, AWS CloudFormation) Create and implement end to end automation solutions for various processes and systems using PowerShell and Python Identify opportunities for process automation to improve efficiency and productivity Foundational ability to analyze data and compare with defined performance measures Ability to follow SOPs and documented workflows Foundational knowledge of current business technologies, frameworks, methods, and tools Diagnose and resolve automation-related issues through seamless automation Ability to assist and perform with the identification of key issues or trends Ability to comprehend information risk concepts and principles Work closely with cross functional teams, including software developers and quality assurance engineers Ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communication Working knowledge of ITIL Methodology and SAFe Agile Framework Understands information systems and cybersecurity Experience with Site Reliability Engineering (SRE) practices. Familiarity with observability tools such as Prometheus, Grafana, New Relic, or similar. Certifications in cloud technologies, ITIL, or service management are a plus Certifications Preferred Microsoft Certified System Engineer (MCSE) Microsoft Certified Solutions Expert (MCSE) Azure Certification AWS Certification ITIL Foundation Core Competencies Prior experience of programming, writing automated test scripts Ability to communicate effectively across all levels of management Highly collaborative personality with excellent written and verbal communication skills Ability to manage and prioritize multi-tasks under pressure Ability to work both independently and collaborate with the team Self-directed and detail oriented. Moderate supervision with some latitude for independent judgment Flexible, calm, and professional demeanor in a fast-paced, high-stress environment Highly Motivated, self-starter who has a very strong desire to learn Work Location Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304275 Show more Show less

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Job Summary The primary purpose of the Service Desk Analyst is to handle client inquires and resolve the client issues in a timely manner while providing outstanding customer service Primary Duties & Responsibilities Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues. Effectively communicate with requester in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines); Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines) Escalate unresolved issues to the appropriate channels Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner. Other Duties Performs other duties as assigned by management Provide backup support to other team members Follow all quality, safety, and company guidelines to ensure a safe and productive work environment, and actively live the company values. Requirements Bachelor’s degree is a must 2 years of general office experience 2 years of customer service experience Dexterity in using the computer keyboard and mouse while seated at a desk is required. Specific vision abilities required by this job include close vision, depth perception and ability to focus. Ability to perform computer functions and to operate basic office equipment. Must be able to speak English clearly and be articulate via calls; be able to read and write English. Show more Show less

JOB PROFILE:- CUSTOMER SERVICE REPRESENTATIVE (Voice Process) - Escalation Desk REQUIREMENTS:- - 12th/Graduation - Excellent Communication Skills - Immediate Joiners SALARY:- 23k in hand - 27k CTC (Min. 6 month of experience required on paper in Customer Support) LOCATION:- Indore, M.P WORK SHIFT:- - day rotational shift for girls & 24*7 for boys - ⁠5 days working (no fixed sat-sun off) - Age limit - 38 years **PERKS INCLUDED** For any further queries please reach out to us:- 8109396003 Show more Show less

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Market Risk management serves as independent risk oversight of the Firm’s trading activities across the various trading desks and trading portfolios. The Global Market Risk Portfolio Analysis team within Market Risk is responsible for the implementation and management of cross-product processes and analysis to support the Global Markets business and senior Risk management. Job Description* The team in India will support a broad set up of work in conjunction with employees located in Europe and the US. These workstreams include critical central process integral to Market Risk management at Bank of America, such as Reporting, VaR Analysis, Limits, and Stress Testing. The Portfolio Analysis teams owns these processes end-to-end, managing production, analysis, governance, and related technology. The role offers an excellent entry point to the Risk organization, with the opportunity to interact with a broad cross section of teams across the bank. This is a high visibility role and would entail regular exposure to senior management. Responsibilities* Participating in the production of routine including review and analysis of report output Managing several critical reporting and governance routines, such as regulatory filings and board and committee input preparation Fielding ad-hoc questions on the report from regulators, internal senior risk leaders, and audit partners Implementation and monitoring of new limits Developing new materials or analyses as needed Automate processes where needed via Python coding, excel, or other similar Maintain and develop documentation on processes where needed Liaising with technology and data partners to correct issues discovered as part of the analysis process Ensuring a strong control environment and participating in the execution of control routines Maintain and develop documentation on processes where needed Requirements* Education* Bachelors/Masters degree in Engineering, Commerce, CA, MBA Certifications If Any CFA, FRM etc. will be an added advantage Experience Range* 5 – 7 years Foundational skills* Experience in a trading / market risk related field Intellectually curious with the ability to investigate and develop root cause analysis for portfolio changes Experience working with large data sets Experience with Python or other similar languages High level of proficiency with Microsoft Excel Adept at communication with ability to influence co-workers across our global team and all levels of the organization including escalation of issues Ability to aggregate and synthesize complex data from multiple sources High level of attention to detail Desired skills* Effective time management skills, with the ability to manage multiple high priority deliverables simultaneously Experience and understanding of common market risk metrics like Value at Risk (VaR) Experience with regulatory reporting, regulatory exams, and/or audit Work Timings* 12 Noon to 9 pm IST Job Location* Mumbai & Hyderabad Show more Show less

Grade : 12 Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date Customer Support; Quality Assurance & Support; Coaching & Monitoring Activities. All front/ back line CC processes/ processes; Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team) Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal. Position Overview: We are seeking a dedicated and experienced customer service manager to oversee our team of customer service representatives and ensure our customers receive outstanding CE and all their needs met. The ideal candidate must have a passion for customer service excellence, strong people, thought, results and personal leadership skills. Eligibility criteria : Bachelor's degree in business administration or related field. Experience in Customer service software and CRM systems You will be a great fit if you: Have experience as an customer service leader preferably in the logistics /supply chain industry Skills Required People Leadership : Hiring the right talent, Talent development Coaching. Influence & Inspire Thought Leadership: Exceptional written and verbal communication skills Continuously Develop & Implement customer service policies & Procedures that drive high Csat scores. Keep abreast of industry trends and best practices in customer service. Results Leadership: Performance Management, Customer Escalation handling and sharp customer focus with an unwavering focus on quality on all interactions of self and team. Strong problem-solving abilities and result oriented mindset Personal Leadership : Integrity, Discipline, Accountability, Proactive, Take initiative and Dependable What you can expect: A supportive, collaborative and inclusive work environment. Get to be part of great team that delivers a healthy, productive and happy work culture. Opportunities for career growth and development Skills Required: People & Performance Management, , Reporting & Data Management , Interpersonal Skills; Written & Verbal Communication Skills; Planning & Organizing Skills; Presentation Skills; Compliance, Alignments, Project Management Skills; FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission. Summary: Foster a Sustainable Learning Community by consulting with key stakeholders to advocate for a better learning experience, reduce risk, resolve issues, and continuously improve processes using an agile framework. Support the effective implementation of the Quality System requirements for training. Create, develop, and implement effective training processes and projects utilizing systems, tools, and collaboration to reduce risk and improve compliance to the Training Element Apply strategies that simplify and standardize processes and programs to create efficient learning standards and programs. This role has a strong strategic relationship with local Learning Professionals and leadership around the globe. Essential Duties and Responsibilities: Provide global training and system awareness (e.g. Global Instructor/Trainer qualification courses, Super User Training, etc.) and coach others as needed. Evaluate the effectiveness of training programs to suggest or implement improvements. Partner with leadership to identify, prioritize, and manage solutions that require Training/Compliance/Human Performance/Learning Change Management support. Manage consultation with sites and functions to determine appropriate training is assigned, as needed. Proactively own and maintain communication channels to ensure information is current and aligned. Support the identification and on-boarding of learning professionals within assigned sites/functions. Coach sites/functions for the successful escalation and analysis of integrated learning technology issues as well potential innovation/enhancement ideas and change requests. Partner with Course Owners/Leadership to continuously improve training initiatives and requirements for applicable stakeholders. Ability to travel, if necessary, to address business need (less than 10% travel) Qualifications: Demonstrates the ability to plan and prioritize tasks Works independently and collaboratively to manage multiple projects to meet deadlines Develops and implements solutions Follows established procedures and guidelines and understands how they correlate with training regulations and standards Works collaboratively with management team Help identify needs, designs solutions, and executes on strategy Excellent verbal and written communication skills and communicate effectively with multifunctional groups at various levels. Ability to communicate and speak proficiently in English in a business setting. Education and Experience: Bachelor's degree or equivalent industry experience in a training related field. Master's degree or additional certifications (e.g. training, instructional design, 6Sigma, PMP, ISPI, etc.) preferred. Experience managing Learning support for multiple sites, regions or in a global role. Minimum of 8 years industry experience; with preferred experience in GMP, Quality or related experience. Proficiency in using a Learning Management System (LMS) or experience in administering an LMS. CSOD experience preferred. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Show more Show less

Job Purpose: To manage and oversee the complaint monitoring, analysis, and escalation processes within the region, ensuring timely resolution of customer issues and driving continuous improvement in customer satisfaction across sales and service functions. Key Responsibilities: Complaint Monitoring & Review Monitor and review customer complaints related to Sales and Service within the region. Track regional complaint KPIs and develop action plans to address performance gaps. Complaint Process Enhancement Drive enhancements in the complaint handling process to improve efficiency and customer satisfaction. Analyze complaints data to identify top recurring issues and formulate corrective action plans. Escalations Management Handle and coordinate management-level escalations for complaints within the region. Ensure timely and effective resolution of complaints received via Social Networking Sites (SNS). Cross-Functional Coordination Collaborate with Sales RO and Aftersales RO teams to review and resolve pending complaints. Provide advisory support to regional teams on process improvements for complaint management. Dealer Performance & Support Coordinate with regional teams to develop and implement action plans for low-performing dealers. Provide assistance to regions and departments to facilitate effective complaint resolution. Reporting & Analysis Prepare and present Customer Satisfaction Index reports and other relevant complaint-related metrics to regional leadership. Qualifications & Experience: Experience in complaint handling, customer service, or related functions in automotive or similar industries. Strong analytical skills with the ability to interpret data and drive corrective actions. Effective coordination and stakeholder management capabilities. Good knowledge of complaint management systems and escalation processes. Excellent communication and problem-solving skills. Show more Show less

Job Details JOB DESCRIPTION Role: Senior Analyst – Confirmations | Full-time (FT) | Financial Markets| Location: Mumbai /Pune – Maharashtra – India Shift Timings: APAC (6 AM to 3 PM IST) / EMEA (1 PM to 10 PM IST) / NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications: Graduation (B. Com /BBM) / Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities With Experience Should have understanding of Confirmations activities like: Indexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities: Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other Requirements Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role And Responsibility As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPI’s and SLA’s which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients – establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming A’s and SA’s to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance Who We Are eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. About EClerx Financial Markets For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience, complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Title – Lead Mechanical Quality-Sheet Metal Fabrication (Mechanical) Educational Qualifications – Diploma/Degree in Mechanical/Production Engg. Experience - 4-5 Years in Light/Heavy Sheet Metal fabrication or similar industries. Roles and Responsibilities – Leading the sheet metal fabrication team through various Quality control & Quality assurance activities. New product Development (Quality Part) Documentation (QA). Preparation of PPAP Documents for new developments and getting it approved from the customer. Leading & attending Quality Audits (SCA, SQA, ISO, PRR - (Mech. Section) Internal audit, In-house process audit etc. with all the relevant pre-preparations. Preparation of Product specific Control plans (Process charts), work instructions, escalation models, PFD’s etc. Attending and resolving customer complaints though involvement of cross functional teams taking the lead. Conducting trainings at regular intervals to improve the workmanship of operators and helpers. Carrying out third party certifications for in-house processes like welding process, material testing, taking lead right through sourcing the third party, negotiating for best quote, arranging and scheduling the test and execution of every allied activity till the receipt of certificate. Carrying out supplier audits for suppliers developed by company. Technical support in development of new suppliers or item, co-ordinating the development status/progress with the customer. Monitoring activities for bought out components and selected raw material and handling supplier quality issues with positive resolution. Taking lead right through sourcing the third part, negotiating for best quote, arranging and scheduling the test and execution of every allied activity till the receipt of certificate. Maintain compliance with all company policies & procedures. Excellent verbal & written communication skills including ability to effectively communicate with internal & external customers. Excellent computer proficiency (MS Office-Word, Excel, Power point, Outlook). Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices. Ability to safely & successfully perform the essential job functions consistent with company standards, including qualitative and quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with company standards. Job Type: Full-time Pay: Up to ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Shift allowance Work Location: In person

1. Quality Control of Inbound Raw Materials Inspect and verify the quality of incoming raw materials, including wood, hardware, fabrics, stains, and other components. Conduct dimensional and visual checks to ensure compliance with Josmo’s specifications and quality standards. Document and report non-conformities; coordinate with suppliers and internal teams for timely resolution. Maintain accurate records of inspections, approvals, and rejections. Support proper storage and handling practices to prevent contamination, damage, or degradation of materials. 2. Quality Control of Work-In-Progress (WIP) Furniture Conduct inspections on in-process furniture components (e.g., wooden frames) before they proceed to subsequent stages like sanding and polishing. Ensure WIP items are stored under appropriate conditions to prevent warping, pest damage, or other quality degradation. Identify defects early in the production process to minimize rework and reduce downstream issues. Coordinate with production supervisors to ensure inspection timelines align with production flow. Record inspection findings and maintain detailed logs of any required corrective actions. 3. Preparation of Quality Plans Develop detailed, stage-wise quality control plans with defined inspection parameters, tolerances, and testing methods. Ensure quality plans reflect current design specifications, production methods, and customer requirements. Regularly review and update quality plans based on production data, feedback, and process improvements. Integrate preventive quality measures and escalation procedures to address potential issues proactively. Assist in training production staff and junior QC personnel on implementation and adherence to quality plans. 4. Final Product Quality Check Conduct comprehensive inspections of finished furniture items prior to packaging and dispatch. Verify aesthetics, functionality, finish quality, structural integrity, and overall adherence to design specifications. Check for defects such as surface blemishes, joinery issues, polish inconsistencies, and hardware faults. Approve or reject products based on inspection outcomes, ensuring only compliant items proceed to shipment. Maintain detailed QC records, including visual documentation, and provide feedback to production teams for continuous improvement. Qualifications & Skills Minimum 2 years of experience in a quality control role within a manufacturing or furniture production environment. Knowledge of furniture production materials such as solid wood, veneers, hardware, adhesives, fabrics, and coatings. Strong attention to detail with a practical and process-oriented approach to quality. Ability to interpret technical drawings and product specifications. Excellent communication and collaboration skills. Proficiency in using basic QC tools and measurement instruments (e.g., calipers, moisture meters, gauges). Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Work Location: In person

CCNP/CCIE Certified Professional The Network Engineer will be responsible for maintaining and administering computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. The engineer will be working closely with users of our network to identify potential issues and resolve existing problems. To be a successful candidate, you will need to have an advanced understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices, including wireless, routers, switches, and firewalls. A deep knowledge of application transport and network infrastructure protocols is highly desired. VXI Global Solutions is a leading provider of business process and information technology outsource offering comprehensive services to its clients. VXI specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. QUALIFICATIONS • At least 5 years of hands-on experience supporting large enterprise Cisco networks design and administration • Experience should include Cisco 3xxx/4xxx/ASR/ISR routers, Nexus 7K, 45xx/38xx/93xx switches, ASA firewalls, Cisco ISE, and WLC (Wireless LAN Controller). • Experience should include Palo Alto firewalls, GlobalProtect, IDS/IPS • Experience should include network monitoring tools such as SolarWinds and Wireshark. • Degree or certifications in related field a plus (CCNA, CCNP, etc.). • Strong understanding of network concepts and routing protocols (EIGRP, BGP, OSPF), MPLS, VPLS, VoIP, QoS/CoS, S2S VPN, and security/compliance. ESSENTIAL JOB FUNCTIONS • Excellent written and communication skills for a technical and non-technical audience. • Work with global engineering and desktop teams to support the enterprise. • Utilize ticketing systems to complete work and follow proper change management procedures. • Design, implement, manage, secure, and documentation of multi-site Cisco networks. • Determine and recommend hardware and software requirements to support the enterprise. • Troubleshoot hardware and software issues associated with LAN/WAN networks and servers. • Effective use of monitoring applications and equipment, from Cisco to power management and backup systems. • Participation, including assuming the role of overall IT point of contact with clients on calls and meetings. • Act as escalation point with occasional 24/7 on-call support for major outages and client support Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Linux Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

9 - 12 Years 3 Openings Trivandrum Role description Role Proficiency: Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction. Outcomes: Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer; addressing needs through empathy with their environment Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result. Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans. Implement the governance model defined for similar projects Track and reports project KPIs and analyze project health Effective implementation of software delivery methodologies to improve project KPIs Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team Adopt and build software engineering best practices which can be leveraged by other teams Measures of Outcomes: Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual Retention Requirement stability and effectiveness of scope change management Product quality (rework effort defect density defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfaction Outputs Expected: Scope Management : Conduct requirements analysis requirements elicitation scope control and prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation and Resource Planning: Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined Review and validate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs Project/ Schedule Management: Plan and manage multiple small projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work plan and track the activities closely and report the progress on a regular basis Risk/Issue management: Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact Stakeholder Management: Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Test and Defect Management : Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Software Development Process Tools & Techniques: Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals ensure process compliance and mentor the team Governance: Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes Domain / Industry Knowledge: Understand how the proposed solution meets client requirements Technology Concepts: Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or in upgrading skills of the team Profitability Management: Analyze profitability for project Create profitability sheet based on resource plan Modify parameters within profitability sheet and identify impact on margins Pricing Models: Define the pricing models for medium complex projects Conduct estimation for medium complex projects. Knowledge Management (KM): Establish a KM plan and platform that can be leveraged by new joiners to the project Ensure the learning's from the project are contributed to the KM repository Account Management Processes and Tools: Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc Solution Structuring: Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes Carve out simple solution / POC to build confident in the solution Self-Development and Organizational initiatives: Review other project artefacts and assess the health of the same Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Team Development: Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team Provide feedback and enable the team to perform independently and grow Skill Examples: Impact and Influence Identify project risks and define action plans to manage Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Assess the project heath using quantitative measures and change the course of action as needed Knowledge Examples: Technologies to be implemented within the project Structured project management methodologies (e.g. agile techniques) Estimation techniques Metrics analysis and quantitative management Root cause analysis People management including goal setting growth aspects and coaching Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards Additional Comments: Title: App Dev Project Manager UST is seeking a highly organized and motivated Project Manager with 12 + years of IT experience. Key Responsibilities: The Project Manager will be responsible for the planning, execution, and delivery of healthcare IT and operational projects, ensuring alignment with organizational goals, compliance requirements, and stakeholder expectations. Work with application development delivery teams for successful technology delivery. (Time) Develops master plans (consolidated views) of several linked related plans and drives, optimizes and manages all plans while presenting alternate scenarios to continuously reduce overall critical path. Optionally, levels resources to determine impacts across plans and manages multiple master plans. (Cost) Assists in the development of complex projects' budgets, applies EV analysis across multiple projects, manages resource plan to budget and reports "planned vs. actual" budget variances. Optionally, reconciles multi-project budget reports across department budgets, manages multi-project resource plans, proposes optimal budgeting strategies within policy to best meet the business needs and reports impacts to capital and expense budget categories. (Quality) Promotes and applies QA best practices, defines/collects/interprets QA metrics and diagrams (using Pareto, Cause/Effect, Trend Analysis, Statistical Sampling?) and clearly defines link between requirements and technology solution. Optionally, develops quality standards, recommends quality improvements and maintains "expert" status via monitoring industry developments. (Communication) Leads routine and ad-hoc status reviews with all stakeholders validating project status claims and clarifying roles and responsibilities developing accurate, detailed consolidated reports to continuously manage expectations. Optionally, develops multi-project communications plans/reporting methods and collaborates with client as a key business partner to identify business trends and potential impacts. (HR) Develops resource plans that align unique project needs with team members' skillsets/career interests and applies various techniques to build/maintain a unified team view/focus on project objectives. Optionally, recognized as a leader of cross-functional and/or co-located teams successfully managing conflict to realize peak team performance while mentoring project leads in PM best practices. (Integration) Established track record of applying PM best practices, tools, techniques and methods (planning, estimating, staffing, managing/controlling?) that have resulted in several projects being executed successfully to plan by balancing scope/time/budget targets supported by accurate progress reporting to all stakeholders. Optionally, manages multiple high risk/high visibility mission critical/strategic cross-functional global projects as a recognized expert in PM methodologies. (Risk) Develops mitigation and contingency plans for common risks, leads risk identification seminars to develop project specific mitigations and contingencies, updates risk plans as conditions warrant and considers risk during the change management process. Optionally, leverages track record of resolving numerous high impact risks by consulting as an expert on risk management planning for high risk/high impact projects and troubleshoots projects with risk related problems. (Scope) Refines scope statement, understands impact of scope statement changes and clearly articulates requirements (both "in scope" and "out of scope") to manage expectations, develop a basis for future project decisions and accurately develop a WBS to the proper level of detail. Optionally, develops scope management plans and WBS for cross functional remotely located multi-projects, mentors PMs on WBS creation with traceability to scope management plan, discusses scope change alternatives and timing/impact with stakeholders and optimizes the process to integrate scope changes. (PMP certification desired) Extensive experience in multiple and diverse environments and applications. Knowledge and experience in all major functions, issues and considerations of the subject matter. Resource has played a leadership role in establishing standards, policies strategy and best practice. Ability to discuss industry and marketplace trends and directions and site relevant case studies. Resource has had an influence on wide or high-impact decisions and initiatives and has a theoretical background and understanding of the subject matter. Capable of managing manages a diverse and complex suite of projects simultaneously. Experience managing cross-functional projects/project teams Work timings: Must be available to work full-time during U.S. Eastern Standard Time (EST) hours, collaborating directly with clients on project management activities. Required Qualifications: • Bachelor’s degree in IT, or related field. • 5+ years of project management exp Skills Project Management,Application Development,Budgeting, Forecasting ,Communication About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Develops and drives the global wellness and resiliency strategy aligned with organizational goals and evolving business needs. Leads the design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives. Ensures alignment of local and regional wellness activities with global standards and best practices. Oversees and provides direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations. Establishes performance metrics and ensures accountability for wellness delivery teams globally. Leads recruitment, onboarding, and development of leadership within the wellness team, ensuring continuity and capability scaling. Collaborates closely with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness impact data, and inform strategic adjustments. Utilizes insights and trends to present actionable recommendations to executive leadership and clients. Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations. Serves as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams. Presents wellness strategies, outcomes, and proposals to internal and external audiences, ensuring alignment with client expectations and company values. Builds collaborative partnerships across departments (e.g., HR, Operations, LX, Recruitment, Legal, Risk) to embed wellness into core business functions. Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases. Ensured timely escalation and professional referrals for critical incidents impacting teammate mental health Champions innovation by integrating emerging mental health trends, digital wellness tools, and evidence-based practices into program design. Represents the company in industry forums, conferences, and professional networks to position the organization as a leader in workplace wellness. Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of Ethics How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive. Location: Chennai, India Workplace type: On-site Language: English Main purpose of the position: ISS Group is looking for an experienced supply chain risk & compliance profile with an operations mindset. Do you have the dedication and executional abilities to be an instrumental part of driving a significant global transformation initiative? Then you could be our new Senior specialist – Supply Chain due-diligence with focus on supplier due-diligence and onboarding. The role is to execute the dur-diligence process as per the defined process and business rules. You will be part of a team that support APAC or European countries which would require you to work in timings that matches these locations. What you’ll do: Ensure the supplier due-diligence process is conducted within defined timelines and cost Making sure suppliers are onboarded to ISS prequalification solution Be a subject matter in risk assurance in responsible souring requirements Define validation rules of supplier attestations along with group Center of Excellence Call suppliers and trouble shoot if supplier onboarding process is stopped Monitor performance of the due-diligence specialists and structure improvements Escalate supplier non-progress to relevant stakeholders and resolve onboarding bottlenecks Validate supplier provided information against ISS due-diligence criteria Facilitate country progress meetings to ensure 100% prequalification compliance achieved Assess and analyze the risk profile of supply chain and determine onboarding suppliers Train and act as mentor for due-diligence specialists Work with account operations & country Procurement with necessary management reports Who you’ll work with: Work with suppliers in onboarding them in due-diligence solution Collaborate with country Procurement organization in improving supplier onboarding process Engage with Subject Matter experts in addressing and resolving noncompliance Work with system responsible tools manager to test solutions Key qualifications: Minimum 3-5 years of experience in risk control and mitigation, Proficiency in responsible sourcing risk domains Strong execution skills according defined business rules Hands-on experience with compliance requirements of suppliers Knowledge of legal compliance requirements Risk assessment of supply chain Knowledge of risk solutions (e.g. Coupa “RPMA”) Communication & language skills Service mindset and appearance Knowledge of Coupa RPMA, SIM, P2P considered an advantage but not a requirement Personal skills you excel: Execution Mindset Driving results & Performance Communicates effectively Escalation management Risk management Continuous Improvement mindset Why ISS At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too. ISS is a Place to Be You. Be who you are. Become what you want. Be part of something bigger. Become more. Become ISS. How You’ll Apply Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for. We look forward to receiving your application as soon as possible. ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves. Show more Show less

Who we are looking for In this role, you will work with State Street teams from around the globe to support premier investment management clients. We seek a high caliber individual with strong analytical capability and excellent people management skills to manage a team of Portfolio Administrators. Why this role is important to us This is a varied position with a senior level of responsibility within the Portfolio Administration team, within Middle Office Services. The team provides outsourced investment operations service provision to one of the industry's largest institutional asset managers. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution. What you will be responsible for As Officer, you will Responsible for monitoring and oversight of daily processes and controls. Hands on approach and willingness to step in and complete daily processes where coverage is required. Ensure the ongoing implementation of standard global operating processes and procedures. Support a culture of effective challenge to ensure efficiency of daily operational processes, recommend and implement identified appropriate changes and deliver continuous improvement. Assign daily responsibilities clearly to the team members, manage and motivate the team. Complete tasks assigned in a timely manner managing expectations where appropriate. Maintain effective working relationships and communications with the team members and ensure they are developed and supported. This entails associated people management activities including and not limited to goal setting, conducting performance reviews, talent development, completion of mandatory trainings and recruitment. Maintain the highest standards of conduct and integrity within the business and ensure compliance with company policies, statute and regulatory requirements in all matters. Manage operational risk within your team, regularly review and identify further opportunities for risk mitigation. Ensure all functional procedures are kept up to date. Suggest and work closely with the global team on process optimization. Develop and maintain relationships with key internal and external stakeholders including other business lines and corporate functions. Work on ad hoc projects including system transformation as required. What we value These skills will help you succeed in this role Excellent attention to detail Must be responsible and take ownership to the job which is allocated Must be organized and able to multi-task often working to tight deadlines. Must have demonstrated an ability to handle numerous activities and to prioritize work effectively. Must be pro-active and be a problem solver Must be highly professional interacting with several departments within the company Must be flexible often dealing with ad-hoc queries from clients. Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization A team player Understanding of delivering operations in line with cost/budgets Able to drive pay for performance and culture of performance differentiation within teams Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Client centric attitude in managing, prioritising and delivering operations and services Result-oriented with an ownership and accountability mindset Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience Understanding of Middle Office operations including Portfolio Accounting, Trade Lifecycle Management and broader Investment Operations. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets. 10 plus years’ Robust experience within Investment Operations Product Experience Desirable: Developed and Emerging Market Government Bonds, Convertibles and Corporates, FX spot and forwards, Exchange Traded Futures and Options, Repurchase Agreement. ETFs. Flexible to all the Shift timings primarily with working in North Americas shift Proven experience in client communication and interaction at all levels Understanding of key technology within the support of investment management operations Experience of being part of organisational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Strong written and verbal communication skills in English Proficient with Microsoft Office and accounting platforms; Smart stream, Bloomberg and FACTSET experience preferred but not required Strong analysis and problem resolution skills Motivated individual who possesses the ability to work in a fast paced environment Team Management skills About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Who we are looking for In this role, you will work with State Street teams from around the globe to implement and drive change within State Street’s collateral group. You will come from a Collateral background with a keen interest in the techo-functional, and have experience with applications that support Collateral Management (Colline, Tri-resolve), reconciliation tools like DUCO and expertise in building macros/RPA to support some of the more complex functionalities. The right candidate will have a desire to understand the operational requirements of our clients, and use technology to help meet our goals and streamline our processes. Why this role is important to us This is a varied operational and managerial position within our collateral implementation team – where the goal is to own and drive technology transformation to enhance the scalability and efficiency of our services. This team is central to the ongoing success of our Collateral Operations and will be facilitating best in class technology solutions as a driver to meet the strategic goals of the Collateral organization. What you will be responsible for you will Own and drive streamlining the margin-call process on Colline and work with the vendor and IT to set-up STP rules and build an efficient streamlined process. Leverage Tri-resolve and DUCO to build reconciliations for collateral balances, investigating and resolution of discrepancies Analyse and build a variety of internal and client reports including from SQL databases and Colline Build macros or RPA for any manual portfolio reconciliations. Ensure that the team meets transformation deadlines. Carry out responsibilities fairly and impartially; create and maintain an engaged work environment Assist in developing and implementing new workflow approaches and methods as well as system enhancements Collaborate with internal and external groups to identify, analyze and proactively resolve issues Build, structure, develop and reward the team around you to meet the ongoing goals of the organisation Manage Performance Priorities and development plans Create, maintain and ultimately ensure SOPs/regulations are met and escalate as needed Build and display comprehensive and demonstrated knowledge of overall process and operating model Identify all risk issues, breaches and suspicious transactions and acts in accordance with the 'risk' escalation chain and operating procedures What we value These skills will help you succeed in this role Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Client centric attitude in managing, prioritising and delivering operations and services Experience of managing Middle Office functions and having a hands-on approach Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills and experience in bringing teams together for a common goal across locations Ability to work on multiple projects concurrently and prioritize work accordingly Ability to work in a fast-paced, deadline orientated, globally structured team-based environment Understanding of delivering operations in line with cost/budgets Able to drive pay for performance and culture of performance differentiation within teams Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Client centric attitude in managing, prioritising and delivering operations and services Result-oriented with an ownership and accountability mindset Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience Proven experience in client communication and interaction at all levels Proven experience in communication and interaction at all levels Experience of driving and implementing change, with an understanding of change management principles, techniques & tools Understanding of key technology within the support of investment management operations and specifically collateral processes Experience of driving organisational change, with an understanding of change management principles, techniques & tools. Ensure that the highest level of the Code of Conduct is displayed in your own and staff behavior. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar along with process specific software like Colline, Tri-resolve, DUCO or RPA Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability

About this role: Wells Fargo is seeking a Principal Engineer to drive the design, development, and implementation of Artificial Intelligence (AI) enabled applications aligned to employee-facing lines of business in Enterprise Functions Technology (EFT). The EFT AI team will focus on building intelligent, efficient, and user-centric tools to accelerate the work of users in Finance, Human Resources, Risk, Audit, Legal, Public Affairs, Diverse Segments and EFT Platform Technology. In addition to hands-on development, this role will play a key part in evolving the AI operating model for both horizontal (cross product/platform) and vertical support (product specific). As a key technical contributor, you will collaborate with cross-functional teams to align solutions with the mission of transforming the Wells Fargo employee experience. This role will be a key contributor to shaping AI infrastructure, governance, and automation frameworks, working closely with cross-functional partners in technology, product management, and operations. The horizontal focus of this role will support AI platform scalability, reliability and AI governance, ensuring alignment across EFT, while the vertical focus will support specific applications and their integration within business domains. The successful candidate will have a deep expertise in AI engineering, cloud-based AI deployment, and AI model lifecycle management, along with experience in architecting AI solutions that align with responsible principles and enterprise business objectives. This is a unique opportunity to lead AI engineering efforts while shaping the AI operating model. In this role, you will: Design, develop and optimize Gen AI applications using agentic frameworks and tools Accelerate end to end solution delivery timelines by developing automated data, prompting and evaluation pipelines Streamline the enablement of AI solutions by building solution blueprints, re-usable patterns and identifying process improvements Lead AI engineering efforts that drive the design, development, scalability, and evolution of AI-powered products, ensuring AI adoption. Research and guide engineering efforts to solve complex engineering challenges and balance accuracy, latency and cost Evolve the AI operating model, ensuring seamless integration of AI solutions into business domains while providing horizontal AI governance and infrastructure support. Develop automated AI model monitoring frameworks, enabling continuous model updates, explainability, and performance tracking. Develop and scale AI platforms leveraging Large Language Model (LLM) services, real time analytics, AI automation, and intelligent decision-making. Act as an advisor and collaborate with leadership to integrate AI into existing enterprise systems and cloud platforms to implement innovative and significant business solutions. Drive cross-functional collaboration to define AI roadmaps, infrastructure strategies, and product enhancements, ensuring AI capabilities align with business AI strategies. Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that require vision, creativity, innovation, and advanced analytical and thinking. Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization. Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership. Responsible for meticulous governance to address the unique risks posed by GenAI. Required Qualifications: 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 7+ years of engineering experience building and supporting large scale customer facing products using modern technologies 3+ years building and delivering products using AI technologies. Desired Qualifications: Strong expertise in AI model development and deployment with a strong background in LLMs, generative AI, and AI-engineering. Deep experience with generative AI models, including model prompting, tuning, and safety best practices. Expertise in solution architecture and applying modular design techniques to agentic workflows Solid grasp of data and error analysis, identifying issues and patterns throughout the AI pipeline Strong expertise in test or eval driven development, ensuring robust and scalable AI software. Experience in backend application software development, with ability to quickly adapt to C#, and Python code bases. Strong understanding of Retrieval-Augmented Generation (RAG), knowledge graphs and agentic workflows. Deep knowledge of AI infrastructure, Generative AI Operations, and enterprise-scale AI adoption strategies. Familiarity with enterprise-scale software systems and their integration within large organizations. Passion for building AI solutions that deliver a seamless, end-user-focused experience. Experience in enterprise AI model lifecycle management, AI compliance, and risk mitigation strategies. Strong understanding of human centered AI design for workplace applications. Excellent collaboration, communication, and problem-solving skills. Job Expectations: Lead projects, teams, and serve as a peer mentor. Be Humble: You're smart yet always interested in learning from others Work Transparently: You always deal in an honest, direct, and transparent way. Take Ownership: You embrace responsibility and find joy in having the answers Learn More: You regularly self-educate and improve your skill set. Show Gratitude: You show appreciation and respect to those you work with. Posting End Date: 30 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Senior Analyst – Infrastructure Support - Deloitte Support Services India Private Limited Work you'll do You will be responsible to perform technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. You will collaborate closely with various teams, including system administrators, database administrators, and network engineers, to understand the business requirements, bring technical solutions to the leadership team The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation. Illustrative Duties and Responsibilities: Monitor system and service performance, identifying issues or disruptions in real-time. Lead troubleshooting efforts for incidents, working to quickly resolve service interruptions. Coordinate and communicate effectively during incidents to ensure timely updates to stakeholders. Provide critical support to the firm's IT Infrastructure, Applications and Cloud resources on performance, availability, and security. Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Build scripts that will make data evaluation processes more flexible or scalable across data sets with Develop scripts & dashboards to automate visualization, device and monitoring Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data. Perform post-incident analysis to identify the root causes of issues and contribute to implementing long-term solutions to prevent recurrence. Document findings and propose changes to system design or processes to improve reliability. Implement cost-effective solutions and ensure resource utilization efficiency Knowledge on cloud automation and infrastructure-as-code tools Monitor performance metrics and generate reports. Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours. Working knowledge on Cloud and On-Premises infrastructure related alerts and issues Collaborate with support teams to troubleshoot and diagnose problems Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems Document accordance with standard organization policies and procedures Notify customer and third-party service providers of issues, outages, and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation Experience in managing Major Incidents and contributing towards reducing the team’s average MTTR Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis Identify and address day to day continuous improvement activities Perform miscellaneous job-related duties as assigned by the team manager Assist with fulfillment of basic Service Requests Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Years of Experience: 3-5 Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. Technical Skills: A Strong automation and scripting background A strong understanding of IT systems, and infrastructure with familiarity on the relevant technologies and tools used for incident management Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions Working knowledge of enterprise infrastructure both on-premises and cloud hosted Hands on experience in ITSM modules including ServiceNow Hands on experience in Application monitoring tools; SCOM, Azure Monitor, Dynatrace, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus Hands on experience in Web Technologies (IIS, SharePoint, Apache, etc.) and awareness of basic database concepts (SQL or Oracle) Hands on experience in supporting & resolving Cloud infrastructure related incidents/events Knowledge of cloud automation and infrastructure-as-code tools (e.g., Terraform, AWS CloudFormation) Create and implement end to end automation solutions for various processes and systems using PowerShell and Python Identify opportunities for process automation to improve efficiency and productivity Foundational ability to analyze data and compare with defined performance measures Ability to follow SOPs and documented workflows Foundational knowledge of current business technologies, frameworks, methods, and tools Diagnose and resolve automation-related issues through seamless automation Ability to assist and perform with the identification of key issues or trends Ability to comprehend information risk concepts and principles Work closely with cross functional teams, including software developers and quality assurance engineers Ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communication Working knowledge of ITIL Methodology and SAFe Agile Framework Understands information systems and cybersecurity Experience with Site Reliability Engineering (SRE) practices. Familiarity with observability tools such as Prometheus, Grafana, New Relic, or similar. Certifications in cloud technologies, ITIL, or service management are a plus Certifications Preferred Microsoft Certified System Engineer (MCSE) Microsoft Certified Solutions Expert (MCSE) Azure Certification AWS Certification ITIL Foundation Core Competencies Prior experience of programming, writing automated test scripts Ability to communicate effectively across all levels of management Highly collaborative personality with excellent written and verbal communication skills Ability to manage and prioritize multi-tasks under pressure Ability to work both independently and collaborate with the team Self-directed and detail oriented. Moderate supervision with some latitude for independent judgment Flexible, calm, and professional demeanor in a fast-paced, high-stress environment Highly Motivated, self-starter who has a very strong desire to learn Work Location Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304275

About this role: Wells Fargo is seeking a Senior Independent Testing Specialist. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow In this role, you will: Lead or participate in moderate to high risk or complex review activities in a matrixed environment and communicate emerging risks to management within Independent Testing Contribute to large scale planning related to Independent Testing deliverables Review and research moderately complex potential corrective actions, and follow through on reporting, escalation, and resolution Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs and controls according to standards and other applicable policies Resolve moderately complex issues and lead team to meet Independent Testing deliverables while leveraging solid understanding of risk management framework and the risk and control environment Collaborate and consult with colleagues, internal partners, management and lines of business regarding risk management Required Qualifications: 4+ years of Independent Testing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Good exposure of control testing internal controls Job Expectations: Any graduate Shift timing: 1:30 Pm to 10:30 PM Posting End Date: 22 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency. Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements and manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. Drive automation initiatives, be a liaison between team, management, IT service owners and developers. Find solutions to improve daily operations. Address bottlenecks using best problem management practices and act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams. Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams and maintain service documentation. Provide daily global production service quality, problem and recovery management, and platform availability, facilitate changes, identify, acknowledge and prevent risks. Be responsible for implementation of standard processes across IT systems and teams and act as an escalation point when helping in resolving technical issues, additionally determine and agree on requirements for new services being introduced into production. Understand and drive the controls compliance initiatives across the services Collaborate with globally located cross functional team in building customer-centric products. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience in software development, with a strong background in Service Management experience covering applications involving tech stack of Java-springboot, Python, GCP, Angular, and Kubernetes. Excellent stakeholder management and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Experience around implementing Incident, Problem, Change management standards Experience in conducting Post Implementation Reviews/Major Incident Reviews demonstrating accurate identification of root cause, preventive solutions Exposure to driving focus around non-functional requirements that a typical IT application should meet Hands-on experience in handling production support covering debugging, fix promotion via emergency releases would be preferred Experience around tools enabling service observability, resilience, recovery Familiarity with service management tools (e.g., ServiceNow, Jira). HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Description About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role Team Manager, Account Management, Singapore, Work Timings: 7.30 AM -4.30 pm IST As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS Singapore vendors. AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Key job responsibilities Responsibilities Include Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers. Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate. Basic Qualifications 6+ years of digital advertising and client facing roles with a focus on data analysis experience Bachelor's degree Experience analyzing data and best practices to assess performance drivers Experience influencing internal and external stakeholders Experience with sales CRM tools such as Salesforce or similar software Preferred Qualifications 2+ years of mentoring, leading and coaching experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 15 SEZ - K20 Job ID: A2987421 Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: EMC Networker . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less