19011 Escalation Jobs - Page 17

Job Profile - Network Engineer L1 Location: - Chennai Level: - L1 Engineer Shift : Flexible to work in US timings Job Description: Ø Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Ø Troubleshoot Product, Codes and Configuration issues Ø Ensure consistent customer satisfaction Ø Document all communication with customers in the CRM Ø Interface with international customers Ø Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills: Ø OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level Ø TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism Ø MAC header structure and use of each fields Ø IP header structure and use of each fields Ø ARP – how ARP works in a Layer 2 and Layer 3 communication Ø Mac address table fields and how a switch uses MAC table for switching decisions Ø ARP table and how a switch uses ARP table Ø Routing Table fields and how a Router uses routing table for routing decisions Ø DHCP protocol messages (clear understanding of DORA process) Ø DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) Ø thorough understanding of Broadcast domain and Collision Domain Ø thorough understanding of Unicast, Multicast and Broadcast traffic Ø thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage Ø thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Ø Difference between Routing and Routed protocols Ø Good troubleshooting approach (from Level 1 to 7 of OSI)

Company Description Enlink Managed Services, founded by the promoters of Jaysynth, is deeply embedded in the transformation of the digital world. Starting in 2000, we initially provided technical support, customer service, and billing management. Following strategic acquisitions and partnerships, we expanded our services into IT Training & Placement, Cloud & Managed IT Services, Digital Marketing Services, and Staff Augmentation. We focus on meeting core business needs and enabling growth through technology and digital media. Role Description This is a full-time on-site role for a Senior SOC Administrator (L4) located in Mumbai. The Senior SOC Administrator will be responsible for monitoring security infrastructure, identifying and responding to cybersecurity threats, managing security incidents, and performing root cause analysis. The role includes developing and implementing security policies, conducting network vulnerability assessments, and ensuring compliance with regulatory standards. The individual will also mentor junior staff and collaborate with other departments to improve security protocols. Work Mode : Work From Office Working Shifts : Need to work in day shifts (Any 9-hour shift between 8AM and 10 PM) Experience: 6+ Years Budget : 18-22 LPA About the Role: We are seeking a highly experienced and skilled Senior SOC Administrator (L4) to play a crucial role in our Security Operations Center (SOC). This position demands advanced expertise in security incident handling, optimizing SOC operations, and providing strategic insights to enhance our organizational security posture. Key Responsibilities: Act as a key escalation point for complex security incidents and lead investigations. Coordinate incident resolution with internal and external stakeholders. Develop, refine, and implement robust security policies, procedures, and incident response strategies. Identify and drive improvements within SOC operations and processes. Conduct regular performance reviews and assessments of security systems. Lead post-incident reviews to identify and implement areas for improvement. Provide strategic insights and recommendations to bolster the overall security posture. Qualifications, Skills & Experience: Educational Background: B.E./B.Tech in Computer Science, IT, Electronics, or a related field. M.Sc. IT or MCA from a recognized university. Technical Expertise: Advanced proficiency in handling security incidents and leading complex investigations. Demonstrated experience in optimizing SOC operations . Expertise in implementing and enforcing security protocols and policies. Strong understanding of Malware Reverse Engineering, Exploit Development, Security Breach Investigation, and Threat Hunting . Proficiency in using SIEM (preferably ArcSight ), IDS/IPS, and other security tools. In-depth knowledge of security operations and advanced threat analysis . Familiarity with Cyber Forensics principles. Strong leadership skills with the ability to influence and drive security initiatives. Certifications (Any one of the following): Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) GIAC Certified Enterprise Defender (GCED) Certified Information Security Auditor (CISA) GIAC Enterprise Vulnerability Assessor (GEVA) Certified Incident Handler (ECIH) CompTIA Cyber Security Analyst (CySA+) With Regards' 9136485275 Enlink Managed Services Pvt Ltd.

Job Summary The Markets Business & Client Solutions (BCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies. Initially reporting to the Global Head, Macro Middle Ofice and Regional Head East, Markets Business & Client Solutions, the successful candidate will be a key pillar of the India Middle Office. This is a strategic hire and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Middle Office in Financial Markets at Standard Chartered was created in 2017 to provide dedicated Value-Added support to Front Office and enable business growth, better Risk Management, and resolution of queries for Sales and Trading. Middle Office acts as the conduit between many different stakeholders and are a client facing function. Globally, Middle Office is split out across 13 Locations and covers Macro, Credit and Equity products. They are the main point of contact across Front Office and various Operations groups. Our Mission Statement entails "Our mission is to become trusted partners to the FM Business by delivering operational efficiency and superior risk management practices, providing critical trade support to Sales and Trading and generate data-driven actionable insights to drive informed decision-making. Key Responsibilities Strategy Instil effective and robust operating models within BCS incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards. Delivery of the BCS strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy Partner with business and COO to continuously provide value add service to drive efficiency and support business growth. New business enablement and solutions, partner to deliver strategic FM initiatives. Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS), Centre of Excellence and other regions to close gaps and standardise processes. Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations. Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues: Identify and close knowledge gaps within the Hubs through hands on training. Daily KPI monitoring vs SLA Business Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets. Drive global consistency and transparency by defining and maintaining a catalogue of services and capability matrix. Establish efficient BAU day-to-day operations and serve as point of escalation for BCS stakeholders internally and externally. Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls Processes Ownership and stewardship of the Middle Office catalogue of services and process universe including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Markets. Provide direction to processing and control functions within BCS to create high performing, effective teams. Optimise and automate processes to reduce exposure to manual and operational risk heavy processes. Manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure. New business enablement and solutions, partner to deliver strategic FM initiatives: Drive Operational readiness. Collaborate with global Middle Office and Centre of Excellence to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency. Face of Operations to Macro Trading and Sales Desks locally – primary point of contact: Insulate FM from post execution processing / queries, represent Operations functions. Build team profile with the Front Office Stakeholder engagement, 2-way flow of information – “Trusted Advisor” Build strong relationship with Centre of Excellence and Trade Control to facilitate efficient communications and speedy resolutions of issues: Identify and close knowledge gaps within the Hubs through hands on training. Drive continuous improvement and innovate: Partner with Technology to deliver transformation. Work with FO to identify booking model improvements and drive efficiency. Risk Management Define strategy for processes and technology needed to aid risk identification, assessment, remediation, and on-going monitoring. Regular review of the control framework to progress towards a preventative, and automated control landscape. Own, drive, and / or participate in remediation programs to mitigate risk to the business. Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS. Ensure adherence to the Enterprise Risk and Operational Risk Frameworks Governance Embed strong & effective governance principles across the BCS organisation. Develop metrics to monitor business processes, and to supply indicators of risk and performance. Produce effective supervision guidelines and embed into BAU across all Markets business lines supported by BCS. Provide effective challenge on forum, above and beyond those owned by BCS. Live and breathe the #NeverSettle value. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Provide leadership within the BCS organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Key stakeholders Markets Business Heads Markets Sales & Trading COO T&O Technology Market Risk Group Operational Risk Markets Operations Compliance Finance Legal Skills And Experience Understanding of Risk and PnL Industry knowledge – regulatory and technology tools System knowledge – Murex, Bloomberg, Markitwire, TradeWeb End to end trade execution workflow FM – Products – Foreign Exchange FM – Products – Rates Derivatives FM – Products – Structured Rates / Notes FM – Products – Foreign Exchange Derivatives FM – Products – Money Markets FM – Products – Commodities FM – Products – Credit Derivatives Qualifications University degree preferred. 7+ years of relevant working experience in the middle office function as a team manager/team leader. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Job Summary The Markets Business & Client Solutions (BCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies. Initially reporting to the Global Head, Macro Middle Ofice and Regional Head East, Markets Business & Client Solutions, the successful candidate will be a key pillar of the India Middle Office. This is a strategic hire and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Middle Office in Financial Markets at Standard Chartered was created in 2017 to provide dedicated Value-Added support to Front Office and enable business growth, better Risk Management, and resolution of queries for Sales and Trading. Middle Office acts as the conduit between many different stakeholders and are a client facing function. Globally, Middle Office is split out across 13 Locations and covers Macro, Credit and Equity products. They are the main point of contact across Front Office and various Operations groups. Our Mission Statement entails "Our mission is to become trusted partners to the FM Business by delivering operational efficiency and superior risk management practices, providing critical trade support to Sales and Trading and generate data-driven actionable insights to drive informed decision-making. Key Responsibilities Strategy Instil effective and robust operating models within BCS incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards. Delivery of the BCS strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy Partner with business and COO to continuously provide value add service to drive efficiency and support business growth. New business enablement and solutions, partner to deliver strategic FM initiatives. Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS), Centre of Excellence and other regions to close gaps and standardise processes. Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations. Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues: Identify and close knowledge gaps within the Hubs through hands on training. Daily KPI monitoring vs SLA Business Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets. Drive global consistency and transparency by defining and maintaining a catalogue of services and capability matrix. Establish efficient BAU day-to-day operations and serve as point of escalation for BCS stakeholders internally and externally. Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls Processes Ownership and stewardship of the Middle Office catalogue of services and process universe including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Markets. Provide direction to processing and control functions within BCS to create high performing, effective teams. Optimise and automate processes to reduce exposure to manual and operational risk heavy processes. Manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure. New business enablement and solutions, partner to deliver strategic FM initiatives: Drive Operational readiness. Collaborate with global Middle Office and Centre of Excellence to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency. Face of Operations to Macro Trading and Sales Desks locally – primary point of contact: Insulate FM from post execution processing / queries, represent Operations functions. Build team profile with the Front Office Stakeholder engagement, 2-way flow of information – “Trusted Advisor” Build strong relationship with Centre of Excellence and Trade Control to facilitate efficient communications and speedy resolutions of issues: Identify and close knowledge gaps within the Hubs through hands on training. Drive continuous improvement and innovate: Partner with Technology to deliver transformation. Work with FO to identify booking model improvements and drive efficiency. Risk Management Define strategy for processes and technology needed to aid risk identification, assessment, remediation, and on-going monitoring. Regular review of the control framework to progress towards a preventative, and automated control landscape. Own, drive, and / or participate in remediation programs to mitigate risk to the business. Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS. Ensure adherence to the Enterprise Risk and Operational Risk Frameworks Governance Embed strong & effective governance principles across the BCS organisation. Develop metrics to monitor business processes, and to supply indicators of risk and performance. Produce effective supervision guidelines and embed into BAU across all Markets business lines supported by BCS. Provide effective challenge on forum, above and beyond those owned by BCS. Live and breathe the #NeverSettle value. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Provide leadership within the BCS organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Key stakeholders Markets Business Heads Markets Sales & Trading COO T&O Technology Market Risk Group Operational Risk Markets Operations Compliance Finance Legal Skills And Experience Understanding of Risk and PnL Industry knowledge – regulatory and technology tools System knowledge – Murex, Bloomberg, Markitwire, TradeWeb End to end trade execution workflow FM – Products – Foreign Exchange FM – Products – Rates Derivatives FM – Products – Structured Rates / Notes FM – Products – Foreign Exchange Derivatives FM – Products – Money Markets FM – Products – Commodities FM – Products – Credit Derivatives Qualifications University degree preferred. 7+ years of relevant working experience in the middle office function as a team manager/team leader. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Job Title: Branch Manager – Operations (Healthcare/Logistics) Location: Ahmedabad / Chennai / Delhi Salary: ₹60,000 – ₹80,000 per month Experience: 5 to 7 Years Industry: Healthcare, Logistics, E-commerce, Pharmaceuticals Job Summary We are hiring a Branch Manager to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, logistics, warehouse management, and customer service. Key Responsibilities Strategic Operations Management Support business strategy implementation with HO team Drive process improvements and operational efficiencies Develop and maintain SOPs and workflow policies Team & Resource Management Lead operations, logistics, warehouse, and pharmacy teams Train new and existing staff; monitor team performance Ensure team motivation, accountability, and collaboration Manage resource planning and cost control Communication & Coordination Resolve internal and external quality or service issues Collaborate with cross-functional teams and departments Maintain attention to detail in execution and planning Handle escalations and act as key customer contact Risk & Compliance Management Identify operational risks and implement mitigation strategies Ensure business continuity and compliance with standards Customer Experience & Vendor Management Resolve customer complaints and service issues Oversee order fulfilment, returns, grievances, and settlements Maintain relationships with key vendors and service providers Qualifications Bachelor’s degree in Business, Operations, or relevant field Master’s preferred; B. Pharm/D. Pharm is an added advantage 5–7 years of relevant experience in operations/logistics/healthcare Proven team management and leadership abilities Strong problem-solving, analytical, and communication skills Keywords: Branch Manager, Operations Manager, Logistics Manager, Warehouse Operations, Healthcare Logistics, Team Leader, E-commerce Operations, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Supply Chain Apply now to join a fast-growing and dynamic operations environment. Skills: grievances,healthcare,communication,b.pharm,staff training,operations,mitigation strategies,warehouse operations,customer experience,pharmaceutical industry,e-commerce,coordination,process improvement,d.pharm,logistics management,compliance,communication skills,team leadership,logistics,healthcare industry,escalation,management,customer service,customer contact,operations management,warehouse management,vendor management,problem-solving,team performance,risk management,risk assessment,branch management,leadership,problem solving,team management,strategy,analytical skills

Job description: Job Description AVASO relies on the efficiency of our logistics and fulfillment centers to maintain a seamless global IT delivery chain. Our warehouse operations are the backbone of this system — supporting global inventory, dispatch, tracking, and timely updates to clients. We are currently seeking a Logistics & Depot Executive & Sr. Logistics & Depot Executive who will serve as a central point of contact for our international logistics, depot activities, inventory movements, and stakeholder communications. The ideal candidate is highly organized, responsive, and capable of managing daily depot operations, asset tracking, and interdepartmental/client coordination with attention to timelines and SLAs. Key Objectives of the Role Manage the daily operations of assigned depots and warehouses across geographies Monitor and maintain inventory records, bin-level accuracy, and timely dispatch logs Coordinate shipment activities between vendors, internal stakeholders, and global clients Provide real-time shipment updates to stakeholders and clients across multiple time zones Ensure tracking systems (ERP/ServiceNow) are updated with live status for all assets Review logistics documentation for customs clearance, insurance, and shipment compliance Liaise with freight service providers (DHL, FedEx, UPS, etc.) and ensure SLA adherence Ensure smooth pickup/delivery, maintain PODs and resolve any delays or exceptions Collaborate with engineers and depot POCs to ensure correct parts/assets are dispatched Drive continuous improvements in warehouse and logistics processes. Key Responsibilities Maintain complete visibility over inventory flows, shortages, and aging stocks Daily monitoring of orders and dispatch tickets via ticketing platforms like ServiceNow Escalation handling for lost, delayed, or damaged shipments and root cause analysis Cross-functional coordination with procurement, engineers, vendors, and clients Use Microsoft Excel/Power BI to track, analyze, and present warehouse performance data Updating the tickets over the SNOW with the real time updates. Ensure proper insurance, packing, labeling, and documentation for every shipment. Work with customs brokers in case of shipment holds, ensuring timely clearance Skills and Qualifications Minimum 1 year of experience working with AVASO. Minimum 2 years of overall experience required. Knowledge of international shipping regulations and customs procedures Strong communication skills (written and verbal); ability to interact with global clients Excellent coordination, follow-up, and multi-tasking abilities Proficient in Microsoft Excel, Outlook, and basic ERP/WMS platforms Strong documentation and reporting skills Willingness to work in shifts to support global time zones when required Technical/Logistical Skills Inventory control and warehouse systems knowledge Understanding of Incoterms, airway bills, customs duties, HS codes, etc. Ability to manage third-party logistics providers and ensure SLA alignment Comfortable using ticketing tools and trackers (Example: - ServiceNow & other tools) Please share your CV at vandana.sharma@avasotech.com

JOB DESCRIPTION Job Title: Key Account Manager Reports To: Head Key Account Manager Number of Reportees:: Individual Contribute Role (IC Role) Job Location: VidyaVihar West, Mumbai Job Description: Ensuring service delivery by becoming bridge between Client and Operations. Protecting and increasing our revenue / order or/and revenue / unit and revenue / CFT. Ensuring timely escalation in billing. If contract do not have escalation clause, then adding escalation with minimum 5 – 7% escalation / year. Zero debit from the client. Increasing wallet share of each customer. Increasing volume Increasing location Cross selling Regularly tracking KPIs for customer satisfaction. Timely collection of payments (within 5 days from payment day as per credit terms) While exiting, ensuring 100% collection of billed amount. Remove any terms from contract which is not favourable to company. Giving advance intimation to collection team in case there is risk of non-payment from client. Taking approval and ensuring accurate billing of any additional service taken by the Client. Suggesting and improving process for service – Bill – Collection. Also designing review reports and tracking. Re-negotiating rates for loss making clients. Qualification: MBA/PGDBM Experience: 3-7years Industry Exposure: Candidates with Warehousing experience / Logistics Industry preferred however, candidates from different industry experience with Enterprise sales experience can also apply for the position.

At Dark Matter Technologies, we're at the forefront of a tech-driven revolution in loan origination. Our commitment to cutting-edge AI and origination technology solutions are reshaping the industry landscape, illuminating a path towards seamless, efficient, and automated experiences. Driven by Empower, our cutting-edge all-in-one LOS, and our suite of innovative Origination Technologies, we provide end-to-end solutions that fully serve the mortgage origination process. Dark Matter Technologies is owned by Constellation Software Inc. (TSX:CSU). Join us in this transformative journey, where we explore uncharted territories, harness emerging technologies, and collaborate with industry leaders. Together, let's redefine the possibilities of origination technology. #DarkMatterTechnologies #OriginationRevolution Experience : 2+ Year Work location : Hyderabad & Bhubaneswar Position : Production Support Analyst Primary skillset (Mandatory Skills) Requires 3+ years of analytical and/or technical consulting experience Experience working in a technical client facing role Mortgage industry experience Experience in C# or other Microsoft development technologies SQL knowledge/experience Proficiency in reviewing .NET code Good communication skills. Required skillset • Work with the US/India team to learn and support the product. • Learn and understand the products. • Understand Client requirements. • Require to triage the issues reported for a quick turnaround time. • Execute escalation protocols whenever needed. • Should be an individual contributor and a team player. • Should be able to adapt to the requirement of doing things apart from supporting. Do you have questions? We are looking forward to receiving your complete application documents (Resume, Salary details and references) stating the earliest date you could start Get empowered by Dark Matter Technologies! Are you the person we're looking for? If yes, we look forward to receiving your application for this vacancy. Write to Sandeep.akuthota@dmatter.com

Join Our Team at JR Technologies! JR Technologies is expanding its team and is inviting professionals to join our Fareloading Team. About Us: JR Technologies is a leading ITES company specializing in the travel industry. We offer fare management, air ticketing, website development, and other IT solutions. As part of one of the largest air ticket consolidators, we are expanding our team and looking for skilled professionals to grow with us. What We’re Looking For: • Education: Graduate with IATA certification. • Experience: 5 Years and above • Industry Background: Travel Industry - Fare Filing Or Travel Operations Key Skills Required: • In-depth knowledge of airline fare structures, fare rules, and filing processes • Proficient in using GDS platforms such as Sabre or Amadeus o Familiar with any fare filing systems, such as ATPCO’s FareManager, Amadeus FareXpert, Sabre’s MyFares, and AMC etc. • Problem-Solving Skills and decision-making skills • People management and team leadership • Ability to conduct RCA and implement corrective actions • Good verbal and written communication skills. Key Responsibilities of the new hire: • Commission Contract Filing & QC • Ticketed PNR Commission Verification & QC • Contracts Distribution & QC • Fare Sheet Creation (Commission Grid, PaperNet, etc.) • Fare Comparison & Analysis • Team Rostering • Query Resolution • Escalation Handling • Team Briefings & Updates • Daily Task Management & Reporting Work Details: • Employment Type: Full-Time • Work Mode: Office-Based Shift Details: Rotational shifts (Supporting US clients) Ready to Take the Next Step? Send your CV to: hr@saachtt.com

Employment Type: Full-time Work Days: 6 days a week (4 days in office + 2 days WFH) Please fill out the Google form below for screening https://forms.gle/PZagJjNi121chCBz8 About Us: We are a fast-growing medical weight loss company that is redefining health and wellness through a combination of medications, expert coaching, and fitness consultations. Our goal is to provide an unparalleled customer experience, ensuring that every user achieves their health goals with the highest level of support and care. As a startup, we operate in a fast-paced, high-impact environment where ownership, leadership, and execution drive success. Role Overview: We are looking for a highly driven Customer Success Manager who thrives in a dynamic, high-growth environment. This role requires strong leadership, problem-solving, and execution skills to ensure an exceptional customer experience. The ideal candidate will take ownership of escalations, drive operational excellence, and manage customer success initiatives from start to finish. Key Responsibilities: Escalation Management: Be on top of all user escalations, ensuring a structured escalation process and timely resolution of tickets. Customer Feedback & NPS Management: Monitor NPS closely, collect customer feedback, derive insights, and collaborate with stakeholders to address operational or experience-related challenges. Operational Execution: Oversee key operational tasks such as blood test scheduling and doctor consultation bookings by effectively managing a team of dedicated resources. Process Optimisation: Identify inefficiencies in customer success operations and implement solutions to enhance user experience. Cross-functional Collaboration: Work closely with product, operations, and coaching teams to drive projects that improve the overall customer journey. Data-Driven Decision Making: Leverage customer insights and data analytics to identify trends, predict customer needs, and implement targeted interventions. Leadership & Ownership: Act as a leader within the organization, proactively solving problems, driving accountability, and setting high standards for execution. Who You Are: A self-starter with a strong sense of ownership and leadership. Comfortable working in a fast-paced, startup environment with demanding timelines. Passionate about customer experience and operational excellence. Detail-oriented and data-driven, with the ability to translate insights into actionable strategies. A strong communicator and collaborator, able to influence and work across teams effectively. Skills: Excellent communication, problem-solving, and execution skills. Comfortable working with Excel/Google Sheets. Education: B.Tech / B.Com / MBA from a Tier 1/2 college. Experience: At least 3-4 years of overall experience, with a minimum of 2 years in a startup. Project Ownership: Proven experience in owning projects and managing resources in a previous organization. Why Join Us? High-Growth Opportunity: Build a career in a rapidly expanding industry with direct exposure to senior leadership. Develop Key Skills: Gain expertise in time management, operational excellence, and data-driven decision-making. Make an Impact: Play a crucial role in shaping the customer experience and improving lives through our weight loss solutions. Dynamic Work Culture: Join a passionate team that values execution, innovation, and customer-first thinking. Apply Now - https://forms.gle/PZagJjNi121chCBz8

Join our Team About this opportunity: Product Owner role is a strategic role. Product Owner will have visibility across portfolio strategy forums and direct influence on product evolution, positioning them strongly for future opportunities within broader business leadership and product strategy functions. What you will be responsible for :  Review and validate product roadmaps, backlog prioritization logic, and value realization alignment. Collaborate with Delivery Managers and Architects to ensure roadmap feasibility and strategic cohesion. Resolve conflicts on product scope, prioritization, and timeline expectations. Represent the product function in portfolio strategy discussions, governance boards, and escalation meetings.  Product Owner’s is to have the overall commercial responsibility of product contribution of one or more products. Also analyse product business  Secure and approve product plans and ensure legal, trade and security aspects of product.  Secure continuous improvements and automation in product and operations  Control Product lifecycle and ensure product life cycle management . Ensure information security and other security aspects of the product are following Ericsson policies, directives and instructions.  Track and report on product KPIs, stakeholder satisfaction, and roadmap execution status. Establish consistent product owner methodology across multiple products/tools. Ensure alignment between product roadmaps, architectural direction, and business priorities.  Keep data requirements, data quality , data solutions at the centre of your product strategy, roadmap and lifecycle mgt. you will also be responsible to ensure data processes are followed thoroughly. Drive operational consistency in backlog grooming, scope management, and product lifecycle execution. Act as a senior escalation and governance point for product scope conflicts and prioritization bottlenecks.  In the first 3–6 months, focus will be on solidifying the product management framework, producing a service catalogue, and improving integration between product and delivery streams. The skills you bring:  Expertise in agile product development, product management, backlog management, and stakeholder engagement. Ability to synthesize business strategy into actionable product visions and roadmaps.  Strong escalation handling and conflict resolution abilities.  Ability to drive consistently, customer focus, and business impact across teams.  Telecom product management background.  Familiarity with architectural integration principles and technical governance.  Data-driven decision-making based on product metrics and customer feedback.  Education: Bachelor’s degree or higher in ECE, IT, CS or MCA.  Exp- 10-15 Yrs Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 770748

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Reference: Role Overview The Interpretation Project Manager (PM) will help drive new business, as well as both manage projects directly assigned to them (project planning, execution, tracking, delivery and closure using Welocalize standard processes and tools) and will help understand client requirements and help engage the global team in the fulfillment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment. The Interpretation PM must effectively manage both talent and client relationships, proactively gather and refine measurable data, and coordinate global interpretation projects from beginning to end. Main Duties & Key Responsibilities Project Management Evaluate buy rates and margin requirements to effectively price interpretation services Develop working knowledge of both our vendor management system and project management software Work with Enterprise and Regulated Services BUs to provide information for their clients and identify unique project specifications Communicate with clients to understand each project’s scope Liaise between client and talent to effectively communicate project goals, timelines, and expectations Manage live interpretation projects, which includes project creation, client quotes, talent scheduling, task management, client billing, and vendor payment Preparation, analysis and implementation of project plans following the Welocalize standards for Project Management, i.e. Project Start Standards, Workflow and Completion; updating project status, invoice approvals, updating client information, etc. Creation and Management of project schedules Evaluate buy rates and margin requirements to effectively price interpretation services. Creating project estimates and proposals for customer approval Risk assessment and strategic planning of activities to minimize potential issues Operating with a medium level of support, incl. recognition and escalation in a timely manner of any issues beyond their control Working with the production team in the continuous improvement of project delivery and profitability Establishing strong relationships with both internal and external stakeholders, incl. colleagues in other departments, vendors, etc. Building and maintaining strong relationships with customer contacts at the project level, with measurable success in customer ratings Effective and timely communication with all stakeholders involved in the project(s), incl. clients, production business units, etc. Ensuring all finance systems data is accurate and kept up to date Ensuring project´s profit is maintained through the management of margin. Interpreter Talent Management Qualify resource selection according to project requirements in line with standard vendor selection criteria and provide interpreter profile to client, as requested Manage requests for resources (RFR) with Talent Management when new resources are needed; and begin onboarding process for PM/Vendor generated referrals, including adding profile to interpreter database Engage with key talent on a day-to-day basis, resolving any technical issues or project-related questions they may have Negotiate talent rates and terms of business when necessary Qualifications & Required Skills Bachelor’s degree (B.S. or B.A.) or higher, preferably with a focus on International Business Supply Chain Management, Linguistics, Interpreting, Project Management, or Event Planning. Relevant work experience in the industry in lieu of degree is acceptable. 3+ years of prior working history in Operations, Project Management, Event Management, Scheduling, or other related role. Key competencies Actively Drives their projects and teams and has a positive Impact Shows good ability to Manage Resources and related Costs Focuses on Building a credibility-based Relationship Understands the importance of SMART objectives and is Results Orientated Thinks Commercially and can interact with commercial people Other relevant skills Highly motivated self-starter that gets excited about helping to build something new from the ground up Solutions-oriented: ability to get things done and solve problems independently rather than waiting for others to fix them Strong organizational skills and detail-oriented Strong written and verbal communication skills Ability to read, analyze, and interpret relevant data, technical procedures, and project specifications Ability to effectively present information and respond to questions from groups of managers, clients, and team members Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to learn new tasks and ask questions as needed

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Finacle customization version 7 . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Finacle customization version 7 . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Roles: Ensure smooth operation of all AMR, EA & RAPDRP projects Coordinate comprehensive energy audit plans across consumer segments. Participate in various review meetings and regular end customer interaction to understand its feedback and its implementation Coordinate field audits using smart metering data to identify technical and non-technical losses. Troubleshooting and escalation for any open issue of AMR/EA project for achieving timely project delivery and quality output to customer Analyze smart meter data & Prepare detailed technical audit reports for DISCOMs, utilities, and internal stakeholders. Identify abnormal consumption patterns & energy losses. Manage EA team for any technical guidance and field engineers to conduct site surveys and validation. Enabling the team for customer interaction in efficient manner and providing training to customer Suggest energy conservation measures and ROI-based implementation plans. Work with stakeholders to leverage smart meter platforms (MDAS, HES, MDM). Coordinate with billing and operations to implement audit findings. Ensure audits meet national/state energy audit regulations Coordinate special projects like feeder audits, loss reduction programs, DT-wise audits, etc. Supporting marketing team in preparation of technical proposals and POC for upcoming AMR/EA projects Technical understanding of the AMR / EA project delivery & other areas like communication technology, network architecture and deployment, distribution system, field exposures, project management skills. Innovation related to process improvement & reduction of the project cost Qualification Required: BE/B.Tech. In Electrical or ECE Experience Required: 10 Years+ with handling of Energy Accounting / Data Analysis services / Energy Management solutions / Installation / Commissioning; Location: Patna (Bihar) & Udaipur (Raj.) Skills Required: Knowledge of Electrical distribution & transmission system, Energy accounting principles; Depth knowledge of meter data parameters & data logging feature; Good Analytical / Trouble shooting skills; Leadership and team building skill; DB & SQL skill; Good cross-functional interactions & communication skills; Self-motivated and committed towards “closure” of tasks; Proficient in response to customer on top priority:

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. Requirements What You'll Do: Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained. Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved. Resolves major incidents outside core working hours when on call. Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly. Participates in disaster recovery testing and rehearsals. Network Administration of switch and firewall configuration. Resolving alerts from the monitoring systems for all network services and systems. Maintenance of development and testing network environments Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis. Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business. Aiding with the management of the internal and public DNS Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture. Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance. Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps. Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments Demonstrate good judgment, identifying problems in advance and proposing solutions Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are: Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewalls) Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure. Strong administration capabilities in Active Directory and Azure AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC's) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Preferred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirable Azure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate

Job Title: Branch Manager – Operations (Healthcare/Logistics) Location: Ahmedabad / Chennai / Delhi Salary: ₹60,000 – ₹80,000 per month Experience: 5 to 7 Years Industry: Healthcare, Logistics, E-commerce, Pharmaceuticals Job Summary We are hiring a Branch Manager to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, logistics, warehouse management, and customer service. Key Responsibilities Strategic Operations Management Support business strategy implementation with HO team Drive process improvements and operational efficiencies Develop and maintain SOPs and workflow policies Team & Resource Management Lead operations, logistics, warehouse, and pharmacy teams Train new and existing staff; monitor team performance Ensure team motivation, accountability, and collaboration Manage resource planning and cost control Communication & Coordination Resolve internal and external quality or service issues Collaborate with cross-functional teams and departments Maintain attention to detail in execution and planning Handle escalations and act as key customer contact Risk & Compliance Management Identify operational risks and implement mitigation strategies Ensure business continuity and compliance with standards Customer Experience & Vendor Management Resolve customer complaints and service issues Oversee order fulfilment, returns, grievances, and settlements Maintain relationships with key vendors and service providers Qualifications Bachelor’s degree in Business, Operations, or relevant field Master’s preferred; B. Pharm/D. Pharm is an added advantage 5–7 years of relevant experience in operations/logistics/healthcare Proven team management and leadership abilities Strong problem-solving, analytical, and communication skills Keywords: Branch Manager, Operations Manager, Logistics Manager, Warehouse Operations, Healthcare Logistics, Team Leader, E-commerce Operations, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Supply Chain Apply now to join a fast-growing and dynamic operations environment. Skills: grievances,healthcare,communication,b.pharm,staff training,operations,mitigation strategies,warehouse operations,customer experience,pharmaceutical industry,e-commerce,coordination,process improvement,d.pharm,logistics management,compliance,communication skills,team leadership,logistics,healthcare industry,escalation,management,customer service,customer contact,operations management,warehouse management,vendor management,problem-solving,team performance,risk management,risk assessment,branch management,leadership,problem solving,team management,strategy,analytical skills

Join our Team as an Enterprise Customer Service Agent Location: GurgaonSalary: As per the market standards and the experience About the role: The Enterprise Customer Service role sits within the Customer Experience Department, Customer Services Team, specifically serving the Enterprise business area. To offer an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer. What makes you a great fit: • Personable, confident and strong personality • Passionate about providing an excellent service with every customer interaction • Driven to go above and beyond delivering against expectations on or ahead of time • Enjoys working with and speaking to people • Understands how own role contributes to business objectives and internal customer satisfaction • Is able to remain calm and work well under pressure • Keen to tackle potential problems on own initiative • Can communicates in an open, candid and consistent manner • Always sees a task through to the end, ensuring full ownership going the extra mile for the Customer • A Team Player Key responsibilities: • Manage a portfolio of accounts • To provide support to our customers, the sales teams and members of your own team • Display a polite and professional telephone manner at all times • Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call’ resolution target • Attend meetings with potential and existing customers • To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future • Managing relationships at all points up to Director level • Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact • To manage and maintain bespoke and complex accounts, each with varying requirements • Bespoke reports generated each month for selected customers • Process management - pro-active to a very high Perks for our People: Holidays : 12 days annual leave, 7 public holidays , 6 UK holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Job Title: Tax Manager / Deputy Manager – Real Estate Tax (Job Code: RE 27007) Location: Mumbai, Hyderabad Work Mode: Hybrid (4 days from office, 1 day from home) Shift Timing: 12:30 PM – 9:30 PM Experience Required: 5–8 years Salary Range: ₹17–24 LPA Job Type: Full-Time Position Overview We are seeking a highly motivated Tax Manager / Deputy Manager to join the Real Estate Tax practice. This role offers an exciting opportunity to contribute to a fast-growing team within a global advisory environment. Ideal candidates are detail-oriented, technically sound in US taxation, and experienced in working with real estate clients. Key Responsibilities Lead tax engagements from planning to finalization with a focus on real estate and REIT clients. Manage and mentor a team of 1–2 members, ensuring accurate and timely delivery. Review and oversee preparation of tax returns and supporting work papers in compliance with US tax laws (Partnerships – Form 1065). Act as the first point of escalation for technical queries within the team. Maintain effective communication with clients to manage expectations and ensure satisfaction. Ensure all deliverables meet internal quality standards and client deadlines. Assist senior leadership with client delivery and contribute to internal process improvements. Support engagement evaluations and performance reviews for team members. Must-Have Qualifications Bachelor's degree in Accounting or equivalent. Minimum 4+ years of progressive experience in US or global taxation. At least 4 years of experience in the real estate sector, specifically with Real Estate/REIT taxation. Proven experience working with international clients or counterparts. Strong understanding of compliance requirements and regulatory frameworks. Preferred Qualifications CPA, CA, or Enrolled Agent certification. M.Com or MBA (Finance/Accounting). Experience in a client-facing role with global teams. Skills: communication,contribute,real estate taxation,client communication,team management,tax compliance,tax,regulatory frameworks,accounting,us taxation,real estate,reit taxation

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With rapid a growth plan in place for India, we're hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. At Serko , we're building the future of travel and expense tech — and we're looking for a Technical Program Manager who thrives at the intersection of people, process, and platform. Requirements Make an Impact In this role, you'll play a pivotal part in delivering our platform initiatives, ensuring seamless coordination across multiple streams of work — from Platform and Foundations to cross-functional product development teams. You'll help shape how we plan, align, and deliver by managing dependencies, facilitating releases, and making sure everyone is set up for success. You'll orchestrate program planning, release cadences, and dependency alignment across Serko's Platform, Foundations, and Product teams. Your goal: seamless, predictable technical delivery aligned with business timelines. What you'll get to do Cross‑Team Planning & Coordination Drive initiative planning across Platform and intersecting product teams to support delivery schedules and synchronization. Coordinate dependencies early and maintain alignment. Risk & Dependency Management Proactively identify and track cross-team and cross-program risks. Partner with Engineering leadership and stakeholders across business units to define mitigation and escalation strategies. Release Planning & Readiness Oversee planning and scheduling for shared platform components. Ensure readiness and feature alignment with product roadmaps and release timelines. Stakeholder Reporting & Communication Deliver clear and timely status updates to engineering and product stakeholders via structured reporting, dashboards, and regular touchpoints. Process Optimization & Tooling Improvements Continuously refine delivery workflows, tooling, and reporting mechanisms across Platform and intersecting programs to improve predictability and clarity. Ceremony & Coordination Enablement Facilitate team meetings, release syncs, and coordination ceremonies as needed, partnering with Engineering Managers and Platform Product Managers to drive alignment. Delivery Culture & Execution Support Champion a culture centered on proactive planning, technical alignment, and reliable execution across cross-functional teams and programs. What you will bring Delivery experience You've successfully led or supported technical programs in fast-moving environments, balancing people and process to make things happen. Cross-team coordination You're great at connecting the dots—managing dependencies and bringing teams together to keep delivery smooth and focused. Comfort with complexity Whether it's backend systems, APIs, or platform work, you feel confident navigating technical landscapes and asking the right questions. Organised & calm under pressure You juggle multiple priorities gracefully, staying composed and solution-focused even when things shift fast. People-first communicator You tailor your message to your audience, keeping everyone—from engineers to product leaders—in the loop and aligned. Agile mindset You know your way around Scrum or Kanban, and you're comfortable stepping in to facilitate when needed. Agile certification is a nice-to-have. Tooling know-how You're familiar with JIRA, Confluence and dashboard tools—and you use them to bring visibility, not complexity. Global team player You collaborate easily across time zones and cultures, building trust and connection even when working remotely. Benefits At Serko we aim to create a place where people can come and do their best work. This means you'll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. We are committed to building an environment where our people are engaged, continuously improving, and encouraged to make an impact. Some of the benefits of working at Serko are: A competitive base pay Medical Benefits Discretionary incentive plan based on individual and company performance Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways Flexible work policy. Apply Hit the ‘apply' button now, or explore more about what it's like to work at Serko and all our global opportunities at www.Serko.com .

Experience : 5.00 + years Salary : USD 4800-5600 / month (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Contract for 6 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - Garn) What do you need for this opportunity? Must have skills required: Communication Skills, QA, Selenium, Postman, JMeter, Testing AI System Garn is Looking for: Job Title: Head of QA / QA Lead Company: Garn Location: Remote (with 2–3 hours time zone overlap with Southeast Asia, GMT+7) About Garn Garn is a venture-backed startup transforming jewelry commerce in Southeast Asia. Our AI-powered marketplace empowers retailers to sell before they source—eliminating financial risk through a powerful subscription model. We are launching soon with strong retailer partnerships in Thailand, a distributed engineering team, and cutting-edge AI automation. We're now hiring a Head of QA to ensure our platform meets the highest standards of quality, performance, and reliability from day one. What You’ll Own Define and drive Garn’s end-to-end QA strategy, from test planning to execution. Own all customer journeys across the platform and ensure full test coverage. Lead regression testing, performance testing, and security (penetration) testing. Collaborate with Engineering, Product, and AI/Automation to validate all workflows. Test Agentic AI workflows, Make automations, and escalation logic. Set up QA dashboards, bug triage cycles, and platform readiness reviews. Build a culture of quality and reliability through structured test processes. Our Ideal Candidate 7+ years of QA experience, with 3+ years owning QA in fast-moving tech teams. Good familiarity with e-commerce or marketplace flows and customer experiences. Hands-on with tools like Selenium, Postman, BrowserStack, or JMeter. Experience testing AI systems, automations, or chatbot workflows is a strong plus. Clear communicator with a proactive approach to bug reporting and platform stability. Bonus: Prior work in startup environments or launch-phase QA leadership. Why Join Garn? Build Something Meaningful: Shape the entire QA function from day one and drive quality for a high-impact platform. Foundational Role: Be part of the core team influencing engineering, product, and automation processes. Global + Local Impact: Deliver a world-class user experience for a traditionally underserved industry. Remote-First, Quality-Obsessed: Work with a smart, distributed team building for scale and speed. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Job Title: Branch Manager – Operations (Healthcare/Logistics) Location: Ahmedabad / Chennai / Delhi Salary: ₹60,000 – ₹80,000 per month Experience: 5 to 7 Years Industry: Healthcare, Logistics, E-commerce, Pharmaceuticals Job Summary We are hiring a Branch Manager to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, logistics, warehouse management, and customer service. Key Responsibilities Strategic Operations Management Support business strategy implementation with HO team Drive process improvements and operational efficiencies Develop and maintain SOPs and workflow policies Team & Resource Management Lead operations, logistics, warehouse, and pharmacy teams Train new and existing staff; monitor team performance Ensure team motivation, accountability, and collaboration Manage resource planning and cost control Communication & Coordination Resolve internal and external quality or service issues Collaborate with cross-functional teams and departments Maintain attention to detail in execution and planning Handle escalations and act as key customer contact Risk & Compliance Management Identify operational risks and implement mitigation strategies Ensure business continuity and compliance with standards Customer Experience & Vendor Management Resolve customer complaints and service issues Oversee order fulfilment, returns, grievances, and settlements Maintain relationships with key vendors and service providers Qualifications Bachelor’s degree in Business, Operations, or relevant field Master’s preferred; B. Pharm/D. Pharm is an added advantage 5–7 years of relevant experience in operations/logistics/healthcare Proven team management and leadership abilities Strong problem-solving, analytical, and communication skills Keywords: Branch Manager, Operations Manager, Logistics Manager, Warehouse Operations, Healthcare Logistics, Team Leader, E-commerce Operations, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Supply Chain Apply now to join a fast-growing and dynamic operations environment. Skills: grievances,healthcare,communication,b.pharm,staff training,operations,mitigation strategies,warehouse operations,customer experience,pharmaceutical industry,e-commerce,coordination,process improvement,d.pharm,logistics management,compliance,communication skills,team leadership,logistics,healthcare industry,escalation,management,customer service,customer contact,operations management,warehouse management,vendor management,problem-solving,team performance,risk management,risk assessment,branch management,leadership,problem solving,team management,strategy,analytical skills

Key Responsibilities Create a customer Survey - speak to all our key customers and understand from them issues that they face Create a Supplier Survey - speak to all medical representative managers understand issues from them and formulate a process to improve the same Internal Survey- create a survey for branch to HO for better internal communication Start to list down number of orders in a branch wear a query has been raised and our response time on the same Every major customer has to be met once a quarter - branch manager has to visit and a detailed visit plan has to be made per branch Work closely with quality department to make sure a quality check is done at the stock room before goods are dispatched Customer service representatives in the order management team need to be trained Set up regular calls with our key customers - make sure an escalation matrix is in place and attend all calls Monitor churn rate Monitor repeat purchase rate Qualifications & Skills Bachelor's degree in business administration, operations management, or a related field Experience in customer experience, customer success, or a similar role Strong interpersonal and communication skills. Excellent analytical skills, problem-solving abilities and a customer-first mindset Location - Bandra, Sakinaka, Andheri Mumbai Skills: communication,interpersonal skills,customer success,problem-solving,customer experience,communication skills,analytical skills,customer-first mindset

Job Title: ServiceNow Team Leader Location: Remote Job Type: Full-time Job Summary: We are looking for a ServiceNow Team Leader to manage a team of developers, ensuring high-quality platform services for clients. The ideal candidate will have deep expertise in ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills in an Agile environment. Key Responsibilities: Lead a team of developers in delivering incident resolution, requests, and enhancements Act as the primary escalation point for platform issues Ensure adherence to ServiceNow best practices (code/no-code) Conduct peer reviews, sprint planning, and story estimation Demo solutions to stakeholders and business process owners Manage upgrades, clones, and platform maintenance Required Skills & Qualifications: ✔ Certifications: ServiceNow CAD & CSA (Mandatory) ✔ 5+ years of ServiceNow development & leadership experience ✔ Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD ✔ Strong JavaScript (client/server-side) & Agile/ITIL knowledge ✔ Excellent communication, leadership, and problem-solving skills Why Join Us? Opportunity to shape a growing ServiceNow team Work with global clients & innovative solutions Career growth & continuous learning

Position Overview : The Manager – Quality Assurance (Systems) will be responsible for the implementation, compliance, and sustenance of IATF 16949-quality management system across the organization. This individual will drive cross-functional engagement, act as a catalyst for quality mindset transformation, and ensure that the quality management system (QMS) is deeply embedded into the organizational culture and processes. In addition, the manager will lead customer audits, ensure compliance to internal and external standards, and oversee the overall governance of quality systems across the organization. Responsibilities : 1. IATF 16949 Implementation & Sustenance • Lead the implementation of IATF 16949 standards across all departments. • Establish and maintain Quality Management System documentation including Quality Manual, procedures, formats, work instructions, etc. • Drive process ownership and guide cross-functional teams to implement and sustain standard requirements. • Ensure process standardization and risk-based thinking as per IATF framework. • Conduct internal gap assessments and define the roadmap for certification/recertification. • Monitor KPI alignment with QMS objectives and drive continual improvement culture. 2. Quality Systems & Documentation • Ensure development, control, and maintenance of QMS documentation and records. • Implement document control system in line with IATF requirements. • Define and monitor control of non-conforming product, corrective and preventive actions (CAPA), and management of change. • Lead Management Review Meetings and reporting of QMS performance. • Promote internal audit planning, execution, reporting, and closure of NCs across departments. 3. Audits Management • Act as Management Representative (MR) or Audit Coordinator for: • Third-party audits (IATF, ISO 9001, etc.) • Customer audits • Internal system audits • Prepare the organization and all departments for customer and external audits. • Coordinate closure of NCs, observations, and opportunities for improvement (OFIs) raised during audits. • Maintain a robust audit tracking mechanism with follow-up and escalation procedures. 4. Cross-functional Engagement & Training • Facilitate training and awareness programs on IATF 16949 and other relevant quality topics. • Build quality mindset across all levels through interactive sessions, dashboards, and visuals. • Act as a mentor to process owners and enable ownership-driven quality culture. • Organize supplier and customer quality interface as required. 5. Continuous Improvement • Identify opportunities for process improvement and waste elimination in line with QMS principles. • Drive initiatives such as 5S, Kaizen, PFMEA updates, Layered Process Audits, etc. • Monitor and improve customer satisfaction indices related to quality Desired Candidate Profile: Qualifications: • Bachelor’s Degree in Engineering (Mechanical / Production / Industrial preferred) • Certified Internal Auditor or Lead Auditor for IATF 16949 (mandatory) • Knowledge of ISO 9001, ISO 14001, and ISO 45001 will be an added advantage. Experience: • 8 to 12 years of relevant experience in Quality Systems Management in automotive / engineering manufacturing. • Proven track record of IATF 16949 implementation and customer audit handling. • Exposure to Tier 1 or OEM customer requirements will be preferred. Key Competencies: • Strong knowledge of IATF 16949 clauses, core tools (APQP, PPAP, FMEA, MSA, SPC). • Excellent documentation and system thinking ability. • Ability to engage and influence cross-functional teams. • Proactive approach towards problem-solving and continual improvement. • Strong communication and presentation skills. • Leadership ability to drive culture change and system compliance.