35637 Escalation Jobs - Page 15

About this role: Wells Fargo is seeking a Business Execution Consultant In this role, you will: Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor str...

Job Title: Senior Academic Excellence Manager (Sr. AEM) – Hyderabad, Telangana Company: SpeEdLabs Location: Hyderabad, Telangana Job Type: Full-Time Department: Academic Operations / Regional Management About SpeEdLabs SpeEdLabs, founded by IIT/IIM alumni, is a fast-growing adaptive learning platform providing AI-enabled personalized solutions for CBSE, ICSE, IIT JEE, and NEET students. We partner with schools and coaching institutes to deliver excellence in academic outcomes. Job Summary We are looking for a Senior Academic Excellence Manager (Sr. AEM) to lead and mentor Academic Excellence Managers (AEMs) across South India. The Sr. AEM will oversee regional academic operations , guide par...

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Ro le - Specialist Quality Analyst. Experience- 3-6 Years. Location- Hyderabad. About MarketStar In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most inno...

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As a Junior Analyst you will triage incoming reports, complete structured reviews, action accounts under established guidelines, and maintain crisp documentation so partner teams (Global Customer Operations Programs, Community Management, Testing Services, InfoSec/Legal, Product) can m...

Skill required: Customer Relationship Management (CRM) - Business Insights Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: French - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity eve...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep...

About this role: Wells Fargo is seeking a Associate Operations Processor. In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degre...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep...

Company Description Netsmartz, founded in 1999, is a USA-based software company with CMMi 3 standards. With 10+ global locations, Netsmartz provides a pre-vetted pool of top 5% software developers. Trusted by Fortune 500 clients, Mid-sized Enterprises, and start-ups, Netsmartz offers nearshore, offshore, and remote team options for digital transformation projects. The company is certified as a great workplace, reflecting their commitment to a positive culture. Website http://www.netsmartz.com Job profile: Designation: Servicenow Architect CSM (Pre-Sales & Post-Sales) Experience: 10+ Years Company : Netsmartz Location: Mohali Type: FTE – Onsite Shift Timings : 4 pm to 1 am Role Overview We ar...

We're Hiring a Sales Team Lead at Pickyourtrail! 🔉🚨 Ready to combine your love for travel with your passion for sales? Pickyourtrail is on the lookout for a Sales Team Lead to help us continue our mission of making travel accessible and amazing for everyone. If you're a leader with a knack for numbers and a drive to inspire, this role is for you. What We're Looking For: You're a great fit for this role if you're a passionate self-starter who thrives on leading a team to success. We need someone who truly understands the sales process and can get their hands dirty to meet and exceed monthly goals. We're looking for a seasoned professional who has: Successfully managed a sales team of at least...

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realize their dreams and aspirations at every life stageJob PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role require...

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance met...

Location: Delhi, India Industry: Packaging (Flexible Packaging) About Us: Established in 1978, Aero Plast are pioneers in the field of packaging by providing end-to-end solutions to the consumers. Aero Plast is recognized as the fastest-growing company that caters to the market with its low cost and supreme quality’ theory. Located in Northern India, Aero Plast possesses a world-class manufacturing facility. Position Overview: We are seeking a highly motivated and experienced Senior Manager- Marketing & Sales to join our dynamic team in Delhi. In this role, you will be responsible for developing and executing strategic sales plans, identifying new business opportunities, nurturing key client...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

Head of Operations – Research, Data & Technology Services This is a mission-critical leadership role responsible for overseeing and optimising global operations across research, data analytics, and technology service lines. The Head of Operations will ensure seamless delivery, operational agility, and client satisfaction—especially during high-pressure, peak-demand situations. The ideal candidate must be a strategic executor, capable of managing complex, multi-country operations while maintaining flexibility to meet the dynamic needs of overseas clients. Key Responsibilities: 1. Global Operations Leadership: Lead and manage end-to-end operations across research, data, and technology vertical...

Support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. Responsibilities: Independently and team environment perform Medium/highly complex assignments. Lead proper execu...

Trainee Customer Service Support Advisor Job Req ID: 50524 Posting Date: 8 Oct 2025 Function: Business Services & Operations Unit: Finance & Business Services Location: Building No 14 Sector 24 & 25A, Gurugram, India Salary: comptetive Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What you’ll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. 2. Gathers customer inform...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll do: As the TQM, you will: Lead Premium Engagement program Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, archit...

Job Description (Experience in D2C SHOPPING ADS IS COMPULSORY) End to end campaign management (From ideation to execution, monitoring, evaluating and optimizing campaign performance to generate results) Experience in handling Ads campaigns Manage Paid Campaigns on Google Adwords, Search, Display, e-commerce and shopping ads Demonstrates effective, clear, and professional written and oral communication Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customers issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time...

A Snapshot of your Day As an IT Complaint and Escalation Manager, you will be responsible for overseeing the management of customer complaints and escalations, ensuring that issues are resolved efficiently and effectively. You will work on Escalation and drive them end-to-end, and manage a dedicated team, focusing on enhancing customer satisfaction and loyalty by addressing concerns promptly and implementing solutions. Your role will involve analyzing complaint data, assessing the complaints, and driving the resolution in collaboration with respective technical groups. On a governance level, you need to identify trends and areas for improvement, collaborating with various departments to driv...

We are looking for a strategic and hands-on Scheduling Operations Lead with 13+ years of experience, including leadership in managing enterprise-scale workload automation. This role combines technical depth with team leadership, process ownership, and cross-functional collaboration to drive operational excellence and innovation. Responsibilities: Lead and evolve the scheduling operations function across global teams. Architect and optimize job scheduling frameworks using Tidal, Tivoli, or Control-M. Drive incident and problem management processes with a focus on root cause resolution. Partner with engineering and business stakeholders to align scheduling strategies with business goals. Devel...

JOB DESCRIPTION About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-e...

Technical Trainer The responsibilities would include: On the Job training: Delivering Brand, Product and Technical Aftersales trainings. Skill Assessment & Training Need Identification. Skill development through On the Job Training and Coaching. Training Delivery of curriculum modules. Basic to expert level training delivery to dealers manpower. Process deployment & Implementation. Certification coverage as per various levels defined. Training Nominations follow up. Debottlenecking of issues through collaboration with Regional Field Team and HO. Manpower Engagement. Timely escalation of issues observed to HO Training Team to prevent negative impact of brand and customer experience. Requireme...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

D2C SHOPPING ADS ARE COMPULSORY Key Responsibilities: End to end campaign management (From ideation to execution, monitoring, evaluating and optimizing campaign performance to generate results) Experience in handling Ads campaigns Manage Paid Campaigns on Google Adwords, Search, Display, e-commerce and shopping ads Demonstrates effective, clear, and professional written and oral communication Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customers issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-manageme...