About Rentokil Initial Hygiene Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats. For more details: https://www.initial.com/in/ About The Role The incumbent will be responsible to actively seek out and engage customer prospects. Providing complete and appropriate solutions to new & existing accounts to boost top-line revenue growth, customer acquisition levels and profitability. Job Responsibilities To identify, source and secure both long-term and short-term B2B business opportunities.To develop new business opportunities within current and new customer bases per the sales strategy.To look after client retention by ensuring customers' ongoing expectations are met.To manage day-to-day sales activities, including proposal, service agreement, and prospecting and market development.To support the service team by providing customer feedback.To develop good client relationships.To assist with debt collection.To manage the Team. Key Result Areas Achievement of Gross Monthly Revenue Target of 1.5L/2L/2.5L per monthAchievement of 02 new logos/New account/monthCollection for first three months for newly acquired businessClient retention & Complaint handlingAdherence to SHE guidelines Requirements Competencies (Skills essential to the role): Fluency in both verbal and written English preferred.Good Interpersonal & Networking SkillsAbility to communicate effectivelyAbility to negotiate with clientsAbility to achieve targetsComputer Skills Educational Qualification / Other Requirement Any Graduate (Any stream)/PGExperience required: 3-5 years Role Type / Key Working Relationships Individual ContributorInternal team External stakeholders Benefits What can you expect from Rentokil Initial Hygiene ? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:SafetyIntegrityInnovationLearning & DevelopmentOpen & TransparentPerformance Orientation DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Requirements: About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it’s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at client's site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key ResuAlt reas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream) Freshers Can Apply (0 - 4 years of experience) Mandatory : Two wheeler with valid driving license Languages: Local Language and English Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Benefits: Are you interested? Here's what you can expect when you join us Attractive Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your Day To Day Responsibilities Will Include To build awareness of SHE (Safety, Health & Environment)To prepare detailed annual Operating plan segment-wise for tapping new market opportunitiesTo achieve revenue target of the base/branch with consistent performance through the monthsTo ensure profitable business performance and expansion of Rentokil PCI's services in selected segments.To Ensure corporate credit policy is implemented within stipulated timelinesTo convert the built-up data base into business and look for expansion and development of new businessEffective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed appsTo analyze competitor 's activity and plan strategies to meet the challenges and report timely to the Reporting authoritiesTo ensure on-time Service delivery every time with precision and at PaceTo identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans.Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.Effective management in optimizing sales and service colleague to increase productivity.To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment's.To manage general administration of the base/branch as per the policies and guidelines.To work closely with other functions and conduct regular base/branch meetings to review the performance of all team membersBuild capability of base/branch teams and manage sales & service colleague retentionTo ensure and comply all statutory requirements are met on timeTo ensure effective budgeting to yield a good ROI at the base/branch. KEY DELIVERABLES Base/Branch KPI'sFaster Response - 2/24: 98/100, Root cause analysis and CVCP&L - Base/Branch Target and Service ProductivityAchieving Gross sales, jobbing and product sales targetsAchieving Total Sales revenueCustomer retentionCustomer Voice CountsYour Voice counts progressSales & Service/contract colleagues retentionManaging DSO/Collections. CORE COMPETENCIES Deliver results : Need to deliver what's requiredAct Commercially : Uses business thinkingManage Self : Manage own emotionsCoach and Develop : Coach and Develop by giving practical supportWork with Others : Work with Others being a team playerDisplay leadership : Display leadership through communicating expectations & direction. Requirements Bachelor's Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experienceShould be an excellent individual performer with prior experience of team handlingShould have experience in Sales, Operations & Customer Service.Must have the geographical knowledge. Benefits Are you interested? Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

About The Role The Executive - Sales Development will be responsible to call existing sites / customers and probe / generate leads for up-selling opportunities. The person will be responsible to get the details of the Pan-India/Regional decision maker and pass it on to the KAM/RAM for conversion. The person will report to the GM M&A. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders. Requirements Job Responsibilities: Analyse the branch database and identify NKA & RKA potential accounts. Find the Concern site SPOC from iCabs or from the branch and speak to them. Take feedback from the site / customers Understand the decision making process for pest control Get the decision maker's details and share the same to the respective KAM/RKAM Send weekly reports of the progress and followup with KAM/RKAM's where progress updates are required. Validate any data that could be received through any other medium.(fairs, database purchase etc.) Attend other work-related duties as may be assigned from time to time. Key Result Areas Do branch data analysis and prepare enough prospects to call for NKA/RKA opportunities. Ensure validated prospects are shared regularly to KAM/RKAM. Ensure follow up with KAM/RKAM For conversion of leads generated Competencies (Skills Essential To The Role) Good communication - both verbal and written Excellent telephone skills Excellent Customer Relationship management skills Good interpersonal skills and ability to work with cross-functional teams Overall Sales/Inside Sales/Customer Care experience of 4+ years. Experience in managing Key Accounts will be an added advantage. Educational Qualification / Other Requirement Bachelor's Degree (or its equivalent) in any field Benefits What can you expect from RPCI? Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Service Relationships Teamwork Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About The Role The Regional Account Manager is responsible for managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility for the top customers and prospects. The incumbent will report to the Vice President - Customer Experience. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Requirements Job Responsibilities: Responsible for meeting or exceeding sales targets as per assigned key accounts. By delivering value and aligning his offerings with the client's business objectives, he should contribute significantly to the company's overall sales success.Driving revenue growth in assigned key accounts. This involves identifying upselling and cross-selling opportunities within key accounts, introducing new products or services, and exploring ways to increase the client's portfolio within the organization.Networking with key customers to identify and address specific needs related to business development and service improvement. The primary objective of a KAM is to ensure the utmost satisfaction of key clients. By understanding their needs, providing exceptional service, and promptly addressing any concerns, aim to foster long-term relationships that lead to client retention and loyalty.Developing and executing strategic account plans is an essential objective. These plans outline the steps he will take to achieve mutual goals, such as revenue growth, customer satisfaction, and market expansion.Being the voice of the customer within the organization is a critical objective. By effectively communicating to the client's needs, challenges, and feedback to relevant teams, he should advocate for improvements and tailor solutions that enhance the client experience.He should identify and manage potential risks within key accounts. This involves proactively addressing issues that may arise and developing contingency plans to minimize negative impacts on the client relationship.Keeping abreast of industry trends, market dynamics, and competitor activities. This objective allows him to identify opportunities and potential threats, ensuring the incumbent stays one step ahead in client interactionsDirecting the conceptualization & implementation of competitive strategies for driving profitable business volume and strategic objectives in assigned accountsCollaboration with various internal teams, including marketing, product development, and customer support, is essential. The objective is to ensure seamless service delivery and a unified approach to meet client needs effectively. Key Result Areas New business development. Build a healthy pipeline of Tier-2 customers and work to a plan to get them on board.Generate new sales from existing and new customers as per the Monthly, Quarterly and yearly targetMeet the customer acquisition target of 100%Retention of assigned regional accounts of 95% +On-time customer contract renewal of 100%Price increase from existing customers of 10%Manage collection and DSO as per targets setGenerate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set Competencies (Skills Essential To The Role) Strong interpersonal skills.Excellent Customer Relationship management skillsCollaborative leadership styleExcellent interpersonal skillsProblem-solving and analytical skillsProven track record of customer management and business developmentAbility to work with cross-functional teams Educational Qualification / Other Requirement Bachelor's Degree (or its equivalent) with overall experience of at least 8 to 10 years across front-line B2B sales, Account ManagementFair knowledge of the geography in which the position will be basedGood working knowledge of MS Office Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it's our people who Make Our Company What It Is. We Believe In ServiceRelationshipsTeamworkResponsibility

We are pleased to announce a walk-in interview for the role of Sales Executive - Mumbai at Rentokil PCI, a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment. Walk-in Interview Details Date: 16th May 2025 Time: 10:00 AM to 3:00 PM Venue: PCI PEST CONTROL PVT LTD, Narayani Building, 3rd Floor, Ambabai Temple Compound, Aarey Road, Goregaon (W), Mumbai - 400104, Maharashtra, India. Contact: Prachi Kadam - 8655711372 Shared CV on Email: prachiv.kadam@rentokil-pci.com Requirements Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your Day To Day Responsibilities Will Include To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers' ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Do you have what it takes? If you want to be considered for this role you will need: Sales experience of atleast 0-5 yearsGood Interpersonal & Networking SkillsAbility to communicate effectivelyAbility to negotiate with the clientsSupportive team member.Two wheeler with valid license Benefits Are you interested? Here's what you can expect when you join us Attractive Sales IncentivesAnnual Performance Based BonusGroup Mediclaim Insurance PolicyTravel Reimbursement What can you expect from RPCI? Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In SafetyIntegrityInnovationLearning & DevelopmentOpen & TransparentPerformance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your day to day responsibilities will include: To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers’ ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Requirements: Do you have what it takes? If you want to be considered for this role you will need: Graduate or MBA Fresher with Good sales knowledge and communication skills Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Benefits: Are you interested? Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. .

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India. Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customer's convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory – coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Requirements: Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Benefits: Are you interested? Here's what you can expect when you join us Attractive Base Salary Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. .

Rentokil Initial: Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India. Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Requirements: CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advantage Ability to work patiently in a dynamic service environment EDUCATIONAL / OTHER REQUIREMENTS Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Benefits: Are you interested? Here's what you can expect when you join us Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. .

Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your day to day responsibilities will include: To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers’ ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Requirements: Do you have what it takes? If you want to be considered for this role you will need: Graduate or MBA Fresher with Good sales knowledge and communication skills Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Benefits: Are you interested? Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. .

Greetings from Rentokil PCI ! We are pleased to announce a walk-in interview for the role of Business Analyst- Goregaon at Rentokil PCI , a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment. Walk-in Interview Details Position: Business Analyst Experience Required: 3+ years of proven experience in a Business Analyst role. Date: Wednesday 21st May 2025 Time: 11:00 AM to 3:00 PM Venue: Rentokil PCI, Pest Control Pvt. Ltd.3 Floor,'Narayani, Ambabai Temple, Compound, Aarey Rd, near Bank of Maharashtra, Goregaon West, Mumbai, Maharashtra 400062 Important Information Candidates with strong English communication skills will be preferred, especially those currently based in Western line of Mumbai. A minimum of 3+ years of experience as a Business Analyst is required. We are looking for immediate joiners or those with a short notice period. Be prepared for a technical assessment. Please carry your updated resume and attend the interview in formal attire. About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role As a Business Analyst specialising in Requirement Gathering and Documentation, you will play a crucial role in assisting our organization's project teams by collecting, analyzing, and documenting business requirements. You will work closely with various stakeholders to understand their needs and translate them into comprehensive and actionable documentation. This offers an excellent opportunity to gain practical experience in business analysis and contribute to the success of our projects. Job Responsibilities Application Support Collaborate with business stakeholders, project managers, and technical teams to identify and gather business requirements for various projects. Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements from stakeholders. Analyze gathered information to identify gaps, inconsistencies, and potential challenges in requirements. Create clear and concise requirement documents, including functional and non-functional specifications, use cases, process flows, and user stories. Assist in the prioritization and validation of requirements with stakeholders to ensure alignment with business goals. Participate in review sessions with stakeholders and project teams to ensure accurate interpretation and understanding of requirements. Support the resolution of any requirement-related conflicts or issues that may arise during the project lifecycle. Collaborate with design and development teams to ensure that requirements are translated accurately into the final solution. Maintain and update requirement documentation as needed throughout the project lifecycle Key Result Areas Timely and accurate documentation of business requirements. Clear communication and alignment of requirements with stakeholders and project teams. Contribution to the identification and resolution of potential requirement conflicts. Collaboration with cross-functional teams to ensure successful project outcomes. Maintenance of up-to-date requirement documentation throughout the project lifecycle. Why Join Rentokil PCI? Rentokil PCI is a recognized leader in the pest control and hygiene industry, committed to delivering excellence and ensuring customer satisfaction. By joining our team, you will have the opportunity to advance your career in a dynamic, fast-paced environment, with continuous learning and development at the forefront of our culture. If you meet the requirements and are interested, we would be delighted to meet you at the walk-in interview. Contact Person: Hitesha Patel Contact Number : 8828018709 Email ID : hiteshav.patel@rentokil-pci.com We look forward to seeing you there! Requirements Competencies (Skills essential to the role): Communication: Strong verbal and written communication skills to effectively interact with stakeholders, understand their needs, and convey requirements clearly and concisely. Analytical Thinking: Ability to analyze complex information, identify patterns, and translatethem into actionable requirements. Attention to Detail: Meticulous attention to detail to ensure accurate and comprehensive requirement documentation. Problem Solving: Capacity to identify potential challenges or conflicts in requirements and propose solutions. Collaboration: Willingness to work collaboratively with cross-functional teams to ensure successful project outcomes. Time Management: Effective time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Adaptability: Flexibility to adapt to changing project requirements and business needs. Technical Aptitude: Basic understanding of software development processes and technologies to facilitate effective communication with technical teams. Documentation Skills: Proficiency in creating clear and organized requirement documents, use cases, process flows, and user stories. Interpersonal Skills: Ability to build relationships, facilitate discussions, and navigate differing perspectives among stakeholders. Educational Qualification / Other Requirement Graduate / Master degree in IT Domain Benefits What can you expect from RPCI? ➔ Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Show more Show less

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates Requirements Key Result Areas: 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. Last Revision: October 2022 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills Essential To The Role) Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, my RentokilPCI, Service Leads App, U+ etc. Benefits What can you expect from RPCI? ➔ Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Attractive Incentives DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Guidelines Show more Show less

We are pleased to announce a walk-in interview for the role of HR Operations Executive - Mumbai at Rentokil PCI , a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment . Walk-in Interview Details Date: 23rd May 2025 Time: 10:00 AM to 1:00 PM Venue: PCI PEST CONTROL PVT LTD, Narayani Building, 3rd Floor, Ambabai Temple Compound, Aarey Road, Goregaon (W), Mumbai - 400104, Maharashtra, India. Contact: Prachi Kadam - 8655711372 Shared CV on Email: prachiv.kadam@rentokil-pci.com Requirements Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. About The Role The Executive/Sr. Executive is responsible for efficiently managing end-to-end employee lifecycle processes—including onboarding, confirmation, exit, documentation, coordination, and HR data management—to ensure seamless HR operations and compliance. The incumbent will report to Manager - HR. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Onboarding: Coordinate pre-joining formalities and documentation Create and maintain employee records in HRMS Ensure all onboarding checklists and processes are completed Create a virtual employee file with the necessary documents Probation & Confirmation: Track probation periods and coordinate with reporting managers Send timely reminders and initiate the confirmation process Issue confirmation letters and update records accordingly Exit Management: Manage resignation formalities Coordinate full and final settlements with relevant stakeholders Ensure exit checklist completion Prepare and issue relieving letters Letters Issuance & Documentation: Draft and issue various HR letters such as: Offer Letter, Appointment Letter, Confirmation Letter, Transition Letters Maintain digital and physical records of all HR documents Coordination & Follow-ups: Act as a liaison between employees and HR teams for operational queries Follow up with different departments (IT, Admin, Finance) for smooth HR processes Ensure timely escalation and resolution of issues HR Data & MIS Management + HR Systems: Maintain and update HR MIS regularly Generate reports related to employee data, attrition, confirmations, etc. Analyse data for trends and insights as needed Key Result Areas Onboarding Confirmation Exit Management Documentation HR Data Management Competencies (Skills Essential To The Role) Effective communication Coordination Organisational Attention to detail Ability to multitask Educational Qualification / Other Requirement 3-4 years of experience in HR operations (Proven experience in HR roles, with a track record of managing a minimum of 1000 headcount.) MBA - specialisation in HR (preferred) Strong knowledge of HR processes and documentation Proficient in handling HRMS systems (preferably Workday, HGS) Proficient in MS-Office (Advanced Excel & G-Suite will be an added advantage) Benefits Are you interested? Here's what you can expect when you join us Attractive Sales Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement What can you expect from RPCI? Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Show more Show less

About The Role The Regional Account Manager is responsible for managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility for the top customers and prospects. The incumbent will report to the Vice President - Customer Experience. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Requirements Responsible for meeting or exceeding sales targets as per assigned key accounts. By delivering value and aligning his offerings with the client's business objectives, he should contribute significantly to the company's overall sales success. Driving revenue growth in assigned key accounts. This involves identifying up-selling and cross-selling opportunities within key accounts, introducing new products or services, and exploring ways to increase the client's portfolio within the organization. Networking with key customers to identify and address specific needs related to business development and service improvement. The primary objective of a KAM is to ensure the utmost satisfaction of key clients. By understanding their needs, providing exceptional service, and promptly addressing any concerns, aim to foster long-term relationships that lead to client retention and loyalty. Developing and executing strategic account plans is an essential objective. These plans outline the steps he will take to achieve mutual goals, such as revenue growth, customer satisfaction, and market expansion. Being the voice of the customer within the organization is a critical objective. By effectively communicating to the client's needs, challenges, and feedback to relevant teams, he should advocate for improvements and tailor solutions that enhance the client experience. He should identify and manage potential risks within key accounts. This involves proactively addressing issues that may arise and developing contingency plans to minimize negative impacts on the client relationship. Keeping abreast of industry trends, market dynamics, and competitor activities. This objective allows him to identify opportunities and potential threats, ensuring the incumbent stays one step ahead in client interactions Directing the conceptualization & implementation of competitive strategies for driving profitable business volume and strategic objectives in assigned accounts Collaboration with various internal teams, including marketing, product development, and customer support, is essential. The objective is to ensure seamless service delivery and a unified approach to meet client needs effectively. Key Result Areas New business development. Build a healthy pipeline of Tier-2 customers and work to a plan to get them on board. Generate new sales from existing and new customers as per the Monthly, Quarterly and yearly target Meet the customer acquisition target of 100% Retention of assigned regional accounts of 95% + On-time customer contract renewal of 100% Price increase from existing customers of 10% Manage collection and DSO as per targets set Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set Educational Qualification / Other Requirement Bachelor's Degree (or its equivalent) with overall experience of at least 8 to 10 years across front-line B2B sales, Account Management Fair knowledge of the geography in which the position will be based Good working knowledge of MS Office Benefits Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility Show more Show less

We are pleased to announce a walk-in interview for the role of Business Operations Application Support - IT at Rentokil PCI , a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment . Walk-in Interview Details Date: 26th May 2025 (Monday) Time: 11:00 AM to 2:00 PM Venue: 3rd Floor, Narayani, Ambabai Temple Compound, Aarey Rd, near Bank of Maharashtra, Piramal Nagar, Goregaon West, Mumbai, Maharashtra 400062 Contact Person: Hitesha Patel (8828018709) Eligibility Criteria Candidates with strong English communication skills are preferred. Looking for candidates residing along the Western Line of Mumbai for easy commuting. Immediate joiners or those with a shorter notice period are highly preferred. Experience: 0 to 1 year (We welcome recent graduates with no prior experience who are eager to start their professional careers as part of an IT team) Important Instructions Carry your updated resume. Review the Job Description (JD) and visit the company website before the interview. Dress in formal attire for the interview. About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India , the No.1 pest control company in India, and Rentokil , the world's leading pest control brand. With operations across 300+ locations in India , Rentokil PCI is dedicated to setting new standards in customer service and business excellence . For more details: https://www.rentokil-pestcontrolindia.com Role Overview We are currently looking for a Business Operations Application Support (IT) professional to provide both technical and functional support for business-critical applications. The primary responsibilities include troubleshooting system issues, coordinating with internal IT teams, and ensuring optimal application performance to support day-to-day business operations. Please note, this role does not involve any development work. Key Responsibilities Provide L1 support for business applications, resolving user issues and system errors. Monitor application performance, uptime, and availability, ensuring minimal disruptions. Analyze and troubleshoot system-related problems, escalating to development teams when necessary. Assist in configuration, updates, and maintenance of business applications. Collaborate with cross-functional teams (IT, operations, and vendors) to resolve application-related concerns. Document technical issues, resolutions, and best practices for knowledge sharing. Support user training and onboarding for new applications or system updates. Ensure compliance with IT security policies and data protection standards. The person will report to the Manager - Application Support. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. We look forward to meeting you at the interview! Requirements Required Skills & Qualifications: Graduate Degree in Computer Science, Information Technology, BSC-IT Interim Excel knowledge (Pivot table, VLOOKUP, Import Range, Functions), Google sheets Must have SQL, MySQL knowledge. Basic understanding of Bash scripting or hands-on experience in Bash scripting. Experience: 0 to 1 year of work experience only. Benefits Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Show more Show less

About The Role The Key Accounts Executive will be responsible for managing existing customers in the region/geography assigned. This is primarily an office based job and so the responsibilities that will need to be executed will involve customer contact over telephone or email. In exceptional cases, it may be required to visit the customer. The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders. Requirements Job Responsibilities: Managing existing customers Customer retention Annual contract renewal with price increase Collection / DSO management Up-selling Business development from new customers Market survey, competitor analysis to understand gaps of our services. Support the service team by providing customer feedback. Attend other work-related duties as may be assigned from time to time. Key Result Areas Customer (Revenue) retention of 95%+ On-time customer contract renewal of 100% Price increase from existing customers as per target set Manage collection and DSO as per targets set Competencies (Skills Essential To The Role) Overall Sales/Inside Sales/Customer Care experience of 4+ years. Experience in managing Key Accounts will be an added advantage. Excellent Customer Relationship management skills Good communication - both verbal and written Excellent telephone skills Good interpersonal skills and ability to work with cross-functional teams Good working knowledge of Word, Excel and PPT Educational Qualification / Other Requirement Bachelor's Degree (or its equivalent) in any field Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it's our people who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Show more Show less

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning" Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician's feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. ollow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilise the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Requirements Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills Essential To The Role) Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key Working Relationships Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it's our people who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Show more Show less

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. ollow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilise the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) &

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: The Assistant Branch Manager/Branch Manager is responsible for developing and implementing sales strategies for increase of market share and profitability of the Branch on a sustainable basis in line with Annual Business Plan. The incumbent will report to the Regional Manager / General Manager PSD. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Requirements: Job Responsibilities: Developing and implementing sales strategies for increase of market share and profitability on a sustainable basis in line with Annual Business Plan (ABP). To direct the branch team and establish sales targets brand wise, pack wise as per ABP, help them in breaking the same geographically, monthly, weekly & daily targets. To motivate & direct sales teams to meet sales targets & agreed KPIs. To plan and implement branch sales promotion in consultation with marketing. Help in implementing a long term pricing strategy to maximize variable margin through product/ territory/ pack mix decisions. Have a clear focus on new channels like Institutions and Direct Distribution, Visibility and volumes. Drive Branch sales by developing field sales action plans Key Result Areas: To achieve monthly Revenue, Collection & Profit targets Forecast annual, quarterly and monthly sales revenue Track, collate and interpret sales figures Generate timely sales reports Effectively execute sales policies and procedures Conduct market research and competitor and customer analysis Build and promote strong and long-lasting relationships with customers by partnering with them and understanding their needs Recruit, Develop & retain quality manpower Competencies (Skills essential to the role): Demonstrate ability to communicate, present and influence credibly and effectively Proven ability to drive the sales process from plan to close Strong business sense Excellent mentoring, coaching and people management skills Successful experience in consistently meeting or exceeding targets Excellent written and verbal communication skills Educational Qualification / Other Requirement: Bachelor’s Degree (or its equivalent) in a related area and at least 3-5 years of managerial experience Should be an excellent individual performer with prior experience of team handling Role Type / Key working relationships: Internal team Distributor & Dealer networking Benefits: What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role The Assistant Branch Manager/Branch Manager is responsible for developing and implementing sales strategies for increase of market share and profitability of the Branch on a sustainable basis in line with Annual Business Plan. The incumbent will report to the Regional Manager / General Manager PSD. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Requirements Job Responsibilities: Developing and implementing sales strategies for increase of market share and profitability on a sustainable basis in line with Annual Business Plan (ABP). To direct the branch team and establish sales targets brand wise, pack wise as per ABP, help them in breaking the same geographically, monthly, weekly & daily targets. To motivate & direct sales teams to meet sales targets & agreed KPIs. To plan and implement branch sales promotion in consultation with marketing. Help in implementing a long term pricing strategy to maximize variable margin through product/ territory/ pack mix decisions. Have a clear focus on new channels like Institutions and Direct Distribution, Visibility and volumes. Drive Branch sales by developing field sales action plans Key Result Areas To achieve monthly Revenue, Collection & Profit targets Forecast annual, quarterly and monthly sales revenue Track, collate and interpret sales figures Generate timely sales reports Effectively execute sales policies and procedures Conduct market research and competitor and customer analysis Build and promote strong and long-lasting relationships with customers by partnering with them and understanding their needs Recruit, Develop & retain quality manpower Competencies (Skills Essential To The Role) Demonstrate ability to communicate, present and influence credibly and effectively Proven ability to drive the sales process from plan to close Strong business sense Excellent mentoring, coaching and people management skills Successful experience in consistently meeting or exceeding targets Excellent written and verbal communication skills Educational Qualification / Other Requirement Bachelor's Degree (or its equivalent) in a related area and at least 3-5 years of managerial experience Should be an excellent individual performer with prior experience of team handling Role Type / Key Working Relationships Internal team Distributor & Dealer networking Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it's our people who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Show more Show less