WALK IN DRIVE - IT Support Executive Work Location - Thane Office Interview Location - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Mumbai, Pin Code: 400 104 Experience - 1-4 Years Qualification - Any Graduate Date - 9th Jan 2026 About Rentokil Initial Hygiene Rentokil Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions. For more details: https://www.initial.com/in/ About the Role: The Senior Executive will be responsible for managing IT infrastructure, ensuring high system uptime, and maintaining ITGC compliance across the region. The role includes device refresh, technical support, application uptime, and driving safety and sustainability initiatives. The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Ensure IT General Controls (ITGC) compliance across all systems. Compliance (as per the target) on the remediation dashboard for Windows/Chrome end users Endpoint Protection, Encryption, and Patching Oversee operations, upgrades, preventive maintenance, and proactive support of IT infrastructure to maintain uptime Provide timely support across all enterprise applications, including iCABS, Citrix, Navision, SCP, DSP, and Lead Tracker Support branch-level UPS/Inverter installations and maintain existing CCTV systems, Pan IndiaKnowledge of Windows and Chrome OS is a must; should be able to troubleshoot laptops,desktops, chromebook, chromebox, firewall, router,printer etc. Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail To work on adhoc projects as per the business requirements. Acts as a focal point for all IT-related needs & queries for the branches. Good knowledge of video conferencing, Hangout meet, google drive etc. To resolve queries as and when required by providing assistance as per defined SLAs. Service level agreement, vendor management, incident management, problem management and asset management. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Shall be flexible to report / work and handle multiple offices. Providing assistance on Windows & chrome OS, setting up Network Printer/Scanner, Key Result Areas: Maintain IT infrastructure uptime Ensure ITGC compliance targets Resolve tickets within SLA Support application performance SLA Ensure network uptime Complete key technical trainings Drive certified e-waste disposal Shall be able to work on adhoc projects as per the business requirements independently. Individual point of contact for IT for assigned region branches. Resolving queries by providing quick assistance. Ability to do root cause analysis and propose solutions from their knowledge and Internet Competencies (Skills essential to the role): Technical Proficiency Problem Solving Compliance Awareness Communication & Collaboration Customer focus Ability to meet timelines Ability to do root cause analysis and propose solutions Educational Qualification / Other Requirement: Graduate in Information Technology, Computer Science, or related field 1–5 years of experience in IT support and infrastructure management Knowledge of Google Suite is required. Strong working knowledge of Windows, Chromebooks, networking, and endpoint security Familiarity with ITGC compliance, patching, encryption, and device management tools Interested candidates can share resume on below mentioned email [email protected]

We are pleased to announce a walk-in interview for the role of Field Sales Executive - Mumbai at Rentokil PCI , a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment . Walk-in Interview Details Date: 17th April 2025 Time: 10:00 AM to 1:00 PM Venue: Rentokil PCI. B-151, 1st Floor, Akurli Industrial Estate, Akurli Road, Near Big Bazaar, Kandivali (East), Mumbai - 400 101 Contact: Prachi Kadam - 8655711372 Shared CV on Email: prachiv.kadam@rentokil-pci.com Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your Day To Day Responsibilities Will Include To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers' ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Requirements Do you have what it takes? If you want to be considered for this role you will need: Sales experience of atleast 3-5 years Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Supportive team member. Two wheeler with valid license Benefits Are you interested? Here's what you can expect when you join us Attractive Sales Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement What can you expect from RPCI? Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

WALK IN DRIVE - IT Support Executive Work Location - Thane Office Interview Location - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Mumbai, Pin Code: 400 104 Experience - 1-4 Years Qualification - Any Graduate Date - 9th Jan 2026 About Rentokil Initial Hygiene Rentokil Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions. For more details: https://www.initial.com/in/ About The Role The Senior Executive will be responsible for managing IT infrastructure, ensuring high system uptime, and maintaining ITGC compliance across the region. The role includes device refresh, technical support, application uptime, and driving safety and sustainability initiatives. The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Ensure IT General Controls (ITGC) compliance across all systems. Compliance (as per the target) on the remediation dashboard for Windows/Chrome end users Endpoint Protection, Encryption, and Patching Oversee operations, upgrades, preventive maintenance, and proactive support of IT infrastructure to maintain uptime Provide timely support across all enterprise applications, including iCABS, Citrix, Navision, SCP, DSP, and Lead Tracker Support branch-level UPS/Inverter installations and maintain existing CCTV systems, Pan IndiaKnowledge of Windows and Chrome OS is a must; should be able to troubleshoot laptops,desktops, chromebook, chromebox, firewall, router,printer etc. Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail To work on adhoc projects as per the business requirements. Acts as a focal point for all IT-related needs & queries for the branches. Good knowledge of video conferencing, Hangout meet, google drive etc. To resolve queries as and when required by providing assistance as per defined SLAs. Service level agreement, vendor management, incident management, problem management and asset management. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Shall be flexible to report / work and handle multiple offices. Providing assistance on Windows & chrome OS, setting up Network Printer/Scanner, Key Result Areas Maintain IT infrastructure uptime Ensure ITGC compliance targets Resolve tickets within SLA Support application performance SLA Ensure network uptime Complete key technical trainings Drive certified e-waste disposal Shall be able to work on adhoc projects as per the business requirements independently. Individual point of contact for IT for assigned region branches. Resolving queries by providing quick assistance. Ability to do root cause analysis and propose solutions from their knowledge and Internet Competencies (Skills Essential To The Role) Technical Proficiency Problem Solving Compliance Awareness Communication & Collaboration Customer focus Ability to meet timelines Ability to do root cause analysis and propose solutions Educational Qualification / Other Requirement Graduate in Information Technology, Computer Science, or related field 1-5 years of experience in IT support and infrastructure management Knowledge of Google Suite is required. Strong working knowledge of Windows, Chromebooks, networking, and endpoint security Familiarity with ITGC compliance, patching, encryption, and device management tools Interested candidates can share resume on below mentioned email alfeeya.siddiqui@rentokil-pci.com

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your Day To Day Responsibilities Will Include To build awareness of SHE (Safety, Health & Environment) To prepare detailed annual Operating plan segment-wise for tapping new market opportunities To achieve revenue target of the base/branch with consistent performance through the months To ensure profitable business performance and expansion of Rentokil PCI's services in selected segments. To Ensure corporate credit policy is implemented within stipulated timelines To convert the built-up data base into business and look for expansion and development of new business Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps To analyze competitor s activity and plan strategies to meet the challenges and report timely to the Reporting authorities To ensure on-time Service delivery every time with precision and at Pace To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans. Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU. Effective management in optimizing sales and service colleague to increase productivity. To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment's. To manage general administration of the base/branch as per the policies and guidelines. To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members Build capability of base/branch teams and manage sales & service colleague retention To ensure and comply all statutory requirements are met on time To ensure effective budgeting to yield a good ROI at the base/branch. KEY DELIVERABLES Base/Branch KPI's Faster Response - 2/24: 98/100, Root cause analysis and CVC P&L - Base/Branch Target and Service Productivity Achieving Gross sales, jobbing and product sales targets Achieving Total Sales revenue Customer retention Customer Voice Counts Your Voice counts progress Sales & Service/contract colleagues retention Managing DSO/Collections. CORE COMPETENCIES Deliver results : Need to deliver what's required Act Commercially : Uses business thinking Manage Self : Manage own emotions Coach and Develop : Coach and Develop by giving practical support Work with Others : Work with Others being a team player Display leadership : Display leadership through communicating expectations & direction. Requirements Bachelor's Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience Should be an excellent individual performer with prior experience of team handling Should have experience in Sales, Operations & Customer Service. Must have the geographical knowledge. Benefits Are you interested Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Designation - Senior Executive Credit Control Location - Mumbai - Goregaon W Qualification - Any Graduate Experience - 1- 4 years Department - Finance 5 Days working 9 Hrs shift About Rentokil PCI Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About The Role The Executive/Senior Executive is responsible for supporting the setup and execution of credit control processes across regions, ensuring timely collections, resolving billing disputes, and providing actionable insights to reduce outstanding receivables. The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Assist in implementing a standardized credit control system across PAN India. Coordinate with Regional Heads to track and improve outstanding collections. Maintain accurate logs of all follow-ups and chasing activity. Identify shifts in payment patterns and recommend proactive measures. Develop and apply a root cause analysis mechanism to understand and resolve long-pending dues. Ensure timely payment of dues and escalate chronic cases as needed. Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms. Share regular statements and collection reports with senior management for decision-making. Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups. Key Result Areas Standardization of Credit Control Processes Reduction in Outstanding Dues Dispute Resolution Turnaround Time Timely Collection Reporting Root Cause Analysis Implementation Competencies (Skills Essential To The Role) Attention to Detail Result Orientation Analytical Thinking Collaboration & Influence Interested candidates can email resume on alfeeya.siddiqui@rentokil-pci.com

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your day to day responsibilities will include: To build awareness of SHE (Safety, Health & Environment) To prepare detailed annual Operating plan segment-wise for tapping new market opportunities To achieve revenue target of the base/branch with consistent performance through the months To ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments. To Ensure corporate credit policy is implemented within stipulated timelines To convert the built-up data base into business and look for expansion and development of new business Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps To analyze competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authorities To ensure on-time Service delivery every time with precision and at Pace To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans. Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU. Effective management in optimizing sales and service colleague to increase productivity. To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment’s. To manage general administration of the base/branch as per the policies and guidelines. To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members Build capability of base/branch teams and manage sales & service colleague retention To ensure and comply all statutory requirements are met on time To ensure effective budgeting to yield a good ROI at the base/branch. KEY DELIVERABLES Base/Branch KPI’s Faster Response – 2/24: 98/100, Root cause analysis and CVC P&L – Base/Branch Target and Service Productivity Achieving Gross sales, jobbing and product sales targets Achieving Total Sales revenue Customer retention Customer Voice Counts Your Voice counts progress Sales & Service/contract colleagues retention Managing DSO/Collections. CORE COMPETENCIES Deliver results : Need to deliver what’s required Act Commercially : Uses business thinking Manage Self : Manage own emotions Coach and Develop : Coach and Develop by giving practical support Work with Others : Work with Others being a team player Display leadership : Display leadership through communicating expectations & direction. Requirements Bachelor’s Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience Should be an excellent individual performer with prior experience of team handling Should have experience in Sales, Operations & Customer Service. Must have the geographical knowledge. Benefits Are you interested? Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your Day To Day Responsibilities Will Include To build awareness of SHE (Safety, Health & Environment) To prepare detailed annual Operating plan segment-wise for tapping new market opportunities To achieve revenue target of the base/branch with consistent performance through the months To ensure profitable business performance and expansion of Rentokil PCI's services in selected segments. To Ensure corporate credit policy is implemented within stipulated timelines To convert the built-up data base into business and look for expansion and development of new business Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps To analyze competitor 's activity and plan strategies to meet the challenges and report timely to the Reporting authorities To ensure on-time Service delivery every time with precision and at Pace To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans. Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU. Effective management in optimizing sales and service colleague to increase productivity. To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment's. To manage general administration of the base/branch as per the policies and guidelines. To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members Build capability of base/branch teams and manage sales & service colleague retention To ensure and comply all statutory requirements are met on time To ensure effective budgeting to yield a good ROI at the base/branch. KEY DELIVERABLES Base/Branch KPI's Faster Response - 2/24: 98/100, Root cause analysis and CVC P&L - Base/Branch Target and Service Productivity Achieving Gross sales, jobbing and product sales targets Achieving Total Sales revenue Customer retention Customer Voice Counts Your Voice counts progress Sales & Service/contract colleagues retention Managing DSO/Collections. CORE COMPETENCIES Deliver results : Need to deliver what's required Act Commercially : Uses business thinking Manage Self : Manage own emotions Coach and Develop : Coach and Develop by giving practical support Work with Others : Work with Others being a team player Display leadership : Display leadership through communicating expectations & direction. Requirements Bachelor's Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience Should be an excellent individual performer with prior experience of team handling Should have experience in Sales, Operations & Customer Service. Must have the geographical knowledge. Benefits Are you interested? Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

About Rentokil Initial Hygiene Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions. For more details: https://www.initial.com/in/ Requirements About the Role: The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance. The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Coordinate with clients and maintain strong relationships to ensure service excellence and retention Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution Validate and generate data, plans, and reports using the iCABS system Handle billing, invoice submissions, revisions, and credit note (CN) maintenance Follow up on POs, service contracts, legal agreements, and contract renewals Oversee office administration, statutory compliance, attendance, and petty cash management Manage vehicle maintenance and GPS tracking Supervise the service team and ensure smooth operation of the service centre Maintain inventory records, including battery stock Key Result Areas Client Relationship Management Service Planning & Execution System & Data Management Billing & Documentation Competencies (Skills Essential To The Role) Client Service Orientation Effective communication skills Time Management Educational Qualification / Other Requirement Any Graduate 5 - 10 Years required Role Type / Key Working Relationships Individual Contributor Internal team External stakeholders Benefits What can you expect from Rentokil Initial Hygiene ? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About Rentokil Initial Hygiene Rentokil Initial Hygiene India, operating in more than 90 countries, is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customized business needs, Rentokil Initial services assure 100% peace of mind. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats. For more details: https://www.initial.com/in About The Role The Executive/Sr. Executive/Assistant Manager will be responsible for achieving collection targets, maintaining DSO & monitoring of invoice submission and new accounts The incumbent will have to work as part of the team and this involves collaboration with the internal and external stakeholders. Job Responsibilities Managing the collection portfolio of the assigned Branch & Achieving the Collection Targets Close monitoring of new accounts & driving the first 3 months collection with the help of the sales team. Monitoring of invoice submissions is done by the operation team. Timely resolving GST/billing & other queries of customers. Strong collection follow-up with customers. Responsible for maintaining DSO as per company policy. Identify causes for nonpayments and communicate problems for corrective actions to be taken. Visits to the customer having outstanding more than 150+ days. Account ledger scrutiny & customer reconciliations. Weekly review of accounts to reduce unapplied cash. Ensure strict adherence to the credit policy of the company. Key Result Areas DSO 180+ Bucket outstanding reduction Control on Unapplied Cash Requirements Educational Qualification / Other Requirement: Graduate (Any Stream) Minimum 2 Years of experience in B2B Collection

Assist in implementing a standardized credit control system across PAN India. Coordinate with Regional Heads to track and improve outstanding collections. Maintain accurate logs of all follow-ups and chasing activity. Identify shifts in payment patterns and recommend proactive measures. Develop and apply a root cause analysis mechanism to understand and resolve long-pending dues. Ensure timely payment of dues and escalate chronic cases as needed. Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms. Share regular statements and collection reports with senior management for decision-making. Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups. Key Result Areas: Standardization of Credit Control Processes Reduction in Outstanding Dues Dispute Resolution Turnaround Time Timely Collection Reporting Root Cause Analysis Implementation Competencies (Skills essential to the role): Attention to Detail Result Orientation Analytical Thinking Collaboration & Influence

About Rentokil Initial Hygiene Rentokil Initial Hygiene India, operating in more than 90 countries, is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customized business needs, Rentokil Initial services assure 100% peace of mind. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats. For more details: https://www.initial.com/in About the Role: The Executive/Sr. Executive/Assistant Manager will be responsible for achieving collection targets, maintaining DSO & monitoring of invoice submission and new accounts The incumbent will have to work as part of the team and this involves collaboration with the internal and external stakeholders. Job Responsibilities: Managing the collection portfolio of the assigned Branch & Achieving the Collection Targets Close monitoring of new accounts & driving the first 3 months collection with the help of the sales team. Monitoring of invoice submissions is done by the operation team. Timely resolving GST/billing & other queries of customers. Strong collection follow-up with customers. Responsible for maintaining DSO as per company policy. Identify causes for nonpayments and communicate problems for corrective actions to be taken. Visits to the customer having outstanding more than 150+ days. Account ledger scrutiny & customer reconciliations. Weekly review of accounts to reduce unapplied cash. Ensure strict adherence to the credit policy of the company. Key Result Areas: DSO 180+ Bucket outstanding reduction Control on Unapplied Cash Requirements Educational Qualification / Other Requirement: Graduate (Any Stream) Minimum 2 Years of experience in B2B Collection

About Rentokil Initial Hygiene Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions. For more details: https://www.initial.com/in/ Requirements About the Role: The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance. The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Coordinate with clients and maintain strong relationships to ensure service excellence and retention Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution Validate and generate data, plans, and reports using the iCABS system Handle billing, invoice submissions, revisions, and credit note (CN) maintenance Follow up on POs, service contracts, legal agreements, and contract renewals Oversee office administration, statutory compliance, attendance, and petty cash management Manage vehicle maintenance and GPS tracking Supervise the service team and ensure smooth operation of the service centre Maintain inventory records, including battery stock Key Result Areas: Client Relationship Management Service Planning & Execution System & Data Management Billing & Documentation Competencies (Skills essential to the role): Client Service Orientation Effective communication skills Time Management Educational Qualification / Other Requirement: Any Graduate 5 - 10 Years required Role Type / Key working relationships: Individual Contributor Internal team External stakeholders Benefits What can you expect from Rentokil Initial Hygiene ? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About Rentokil Initial Hygiene Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats. For more details: https://www.initial.com/in/ About the Role: The incumbent will be responsible to actively seek out and engage customer prospects. Providing complete and appropriate solutions to new & existing accounts to boost top-line revenue growth, customer acquisition levels and profitability. Job Responsibilities: To identify, source and secure both long-term and short-term B2B business opportunities. To develop new business opportunities within current and new customer bases per the sales strategy. To look after client retention by ensuring customers’ ongoing expectations are met. To manage day-to-day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To assist with debt collection. To manage the Team. Key Result Areas: Achievement of Gross Monthly Revenue Target of 1.5L/2L/2.5L per month Achievement of 02 new logos/New account/month Collection for first three months for newly acquired business Client retention & Complaint handling Adherence to SHE guidelines Requirements Competencies (Skills essential to the role): Fluency in both verbal and written English preferred. Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream)/PG Experience required: 3-5 years Two wheeler with valid license Role Type / Key working relationships: Individual Contributor Internal team External stakeholders Benefits What can you expect from Rentokil Initial Hygiene ? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. .

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Requirements Key Result Areas: 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. Last Revision: October 2022 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Competencies (Skills Essential To The Role) Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, my RentokilPCI, Service Leads App, U+ etc. Benefits What can you expect from RPCI? ➔ Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Attractive Incentives DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Guidelines

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Requirements Key Result Areas: 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. Last Revision: October 2022 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Competencies (Skills Essential To The Role) Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, my RentokilPCI, Service Leads App, U+ etc. Benefits What can you expect from RPCI? ➔ Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Attractive Incentives DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Guidelines

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Requirements Key Result Areas: 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. Last Revision: October 2022 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Competencies (Skills Essential To The Role) Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, my RentokilPCI, Service Leads App, U+ etc. Benefits What can you expect from RPCI? ➔ Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Attractive Incentives DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Guidelines

Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your Day To Day Responsibilities Will Include To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers' ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Requirements Do you have what it takes? If you want to be considered for this role you will need: Sales experience of at least 1-3 years or graduate freshers can also apply, preferred B.Sc. Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Supportive team member. Two wheeler with valid license Benefits Are you interested? Here's what you can expect when you join us Attractive Sales Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement What can you expect from RPCI? Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

WALK IN DRIVE - CREDIT CONTROL EXECUTIVE - 19th Jan 2026 Location - Mumbai - (Goregaon ) Interview Location - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Time - 11:00 am - 3:00 pm 5 Days Working Experience - 1- 4 Years Qualification - Any Graduate About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: The Executive/Senior Executive is responsible for supporting the setup and execution of credit control processes across regions, ensuring timely collections, resolving billing disputes, and providing actionable insights to reduce outstanding receivables. The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Assist in implementing a standardised credit control system across PAN India. Coordinate with Regional Heads to track and improve outstanding collections. Maintain accurate logs of all follow-ups and chasing activity. Identify shifts in payment patterns and recommend proactive measures. Develop and apply a root cause analysis mechanism to understand and resolve long-pending dues. Ensure timely payment of dues and escalate chronic cases as needed. Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms. Share regular statements and collection reports with senior management for decision-making. Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups. Key Result Areas: Standardisation of Credit Control Processes Reduction in Outstanding Dues Dispute Resolution Turnaround Time Timely Collection Reporting Root Cause Analysis Implementation Interested candidates can email their resume at - [email protected]

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities: A. Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians . Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Requirements Key Result Areas: 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. Last Revision: October 2022 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, my RentokilPCI, Service Leads App, U+ etc. Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Attractive Incentives DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Guidelines

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your day to day responsibilities will include: To build awareness of SHE (Safety, Health & Environment) To prepare detailed annual Operating plan segment-wise for tapping new market opportunities To achieve revenue target of the base/branch with consistent performance through the months To ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments. To Ensure corporate credit policy is implemented within stipulated timelines To convert the built-up data base into business and look for expansion and development of new business Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps To analyze competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authorities To ensure on-time Service delivery every time with precision and at Pace To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans. Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU. Effective management in optimizing sales and service colleague to increase productivity. To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment’s. To manage general administration of the base/branch as per the policies and guidelines. To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members Build capability of base/branch teams and manage sales & service colleague retention To ensure and comply all statutory requirements are met on time To ensure effective budgeting to yield a good ROI at the base/branch. KEY DELIVERABLES Base/Branch KPI’s Faster Response – 2/24: 98/100, Root cause analysis and CVC P&L – Base/Branch Target and Service Productivity Achieving Gross sales, jobbing and product sales targets Achieving Total Sales revenue Customer retention Customer Voice Counts Your Voice counts progress Sales & Service/contract colleagues retention Managing DSO/Collections. CORE COMPETENCIES Deliver results : Need to deliver what’s required Act Commercially : Uses business thinking Manage Self : Manage own emotions Coach and Develop : Coach and Develop by giving practical support Work with Others : Work with Others being a team player Display leadership : Display leadership through communicating expectations & direction. Requirements Bachelor’s Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience Should be an excellent individual performer with prior experience of team handling Should have experience in Sales, Operations & Customer Service. Must have the geographical knowledge. Benefits Are you interested? Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.